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All 82 Richmond hotels

DoubleTree by Hilton Hotel - Richmond Downtown

3.5 of 5 Hotel   |   301 West Franklin Street, Richmond, VA 23220
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61%
Ranked #32 of 82 Hotels in Richmond
A recent review
4 of 5 stars Reviewed February 10, 2014
Melanie V Elizabeth City, North Carolina
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492 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for DoubleTree by Hilton Hotel - Richmond Downtown
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Elizabeth City, North Carolina
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 10, 2014

We had a really great experience at the DoubleTree. The staff was very efficient, polite and helpful. Under a time crunch, the front desk staff got us to the venue we needed in a very timely manner. The hotel was clean. You could tell it was an older building but very nice. The room was clean and accommodating to our... More

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ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

Melanie V, Thank you for taking the time to reflect on your stay with us at Doubletree Richmond Downtown. It's wonderful to receive your compliments regarding the friendly and efficient service delivered by our staff. We hope you'll have an opportunity to return and take advantage of our on-site bar during your next visit. Thank you again for writing. Sincerely,... More

1 review
5 of 5 stars Reviewed February 10, 2014 via mobile

Our entire stay was a perfect experience. The Valets, front Desk, Coffee Salesperson, Bartender and Housekeeping were all very accommodating and always ready with suggestions, directions and a friendly smile!

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ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

Cyntcam, Thank you for your great review! We're thrilled to hear that our staff's exceptional service made for a perfect guest experience. We appreciate your compliments and we hope to welcome you back again soon! Sincerely, Toni Pinto, General Manager More

Roanoke, Virginia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 9, 2014

In December 2013, I traveled to Richmond Virginia with a friend to a romance author book signing. We chose this particular hotel because it was within walking distance to the event and the price was very good, especially considering it was so close to Christmas. I found the hotel itself and our room to be very beautiful, clean and inviting.... More

Was this review helpful? Yes 1
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

Renee E, Thank you for your positive reflections on your experience with us at Doubletree Richmond. We're happy to have had you and your friend as our guests while attending a nearby book signing, and we're glad our staff's excellence in hospitality made for a great stay. I will be certain to pass along your kind comments to our team... More

Upper Marlboro, Maryland
1 review
2 of 5 stars Reviewed February 8, 2014 via mobile

While the hotel is conveniently located to Broad Street there is something to be said for customer service. The word is...lacking. As an event planner I visit and bring business to numerous hotels. I often stay as a guest prior to contracting to get an authentic feel what my attendees will experience. From the less than hospitable pre-arrival conversations (to... More

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ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

Monica S, We appreciate your feedback and sincerely regret the experience you had during your stay. I am sorry to hear that we failed to meet your expectations in the areas of service. Your satisfaction is important to us as we strive to assure all of our guests have a rewarding stay. Your feedback will be used as a training... More

1 review
3 of 5 stars Reviewed February 7, 2014

Overall, the hotel met our basic needs. We have stay at this location several times over the pass 4 years due to it location (i.e. close to VCU campus). However, there are a number of things the hotel should consider improving. We did like the improvements to the bar area but we were very disappoint in the Honors Lounge.

Review collected in partnership with DoubleTree by Hilton

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ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

Keith M, Thank you for sharing feedback from your experience at Doubletree Richmond. We appreciate your continued patronage and feedback on areas of opportunity. We will certainly take your comments into consideration for improving our hotel and overall guest experience. Thank you again for selecting our hotel when visiting VCU Campus. We hope to see you again soon. Sincerely, Toni... More

Chapel Hill, North Carolina
Reviewer
4 reviews 4 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed February 6, 2014

Nice staff.....bad product. After your get past the lobby everything is outdated. Loud AC/Heat, rooms are musty and over kill with carpet fresh. Not ideal for business travelers who are going to be there for a few days.

Review collected in partnership with DoubleTree by Hilton

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ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

Brian S, Thank you for writing. It's unfortunate to hear about the areas we fell short of meeting your expectations. Your comments provide many opportunities for improving our property and overall guest satisfaction. We value your feedback and assure you that additional steps will be taken to ensure we're providing all guests with a rewarding stay. We hope you will... More

Winchester, Virginia
1 review
2 of 5 stars Reviewed February 6, 2014

stay away. Staff is rude and hotel is dirty. My room was not ready at 1:00 and I had to wait hours for my room. They called me at 11:30 PM and woke me up and said they were conducting a valet check audit. They barged in my room at 10:30 AM when I requested a late check out.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

Keith N, We appreciate hearing from you and deeply regret that you did not have a satisfying stay. Please know we take all comments very seriously as we continually strive to improve guest experiences. We would certainly never want to leave you with a poor impression and sincerely apologize for the inconveniences you experience. We hope you will give us... More

Richmond, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 1, 2014

The Double Tree at 301 Franklin in Richmond Virginia has the benefit of mostly really good staff and a great price, but I suggest that you stay here only if you HAVE to. The heating system in the room is LOUD, like sleeping next to a train. Some staff have horrible attitudes and the promised FREE breakfast and happy hour... More

Review collected in partnership with DoubleTree by Hilton

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ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

Catherine L, Thank you for sharing a review. It's unfortunate to hear that we were unable to provide you with the exceptional stay you've come to expect from us. We sincerely apologize for any miscommunication regarding our amenities. Your feedback is important to us as we continually strive to improve our hotel, service, and overall guest experience. We hope you... More

hampton, United States
1 review
2 of 5 stars Reviewed January 29, 2014

i was in for dmi competition. said you had a pool but wasnt clear. found out it was outdoors. so that didn't settle with me. had one child at dance all day so i needed something for my 8 yr old son to do. i didn't think the hotel was family friendly. when i got there..the girl working that evening... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

Patricia C, Thank you for writing. We are very sorry for your disappointing experience and the inconsistency you encountered in service. I assure you that we have addressed the issues you mentioned. We try to make each guest experience a great one and we sincerely regret the areas we fell short of meeting your expectations. Thank you again for your... More

Alexandria, United States
1 review
3 of 5 stars Reviewed January 28, 2014

It was a roll of the dice, whether it was the front desk, the door person, the shuttle driver, etc. if you were going to get an EXCELLENT staff member or WAY BELOW AVERAGE (no in between) Room - blech. Light out, another light not working (no bulb), they advertise all day room service (not really available), the in room... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

Peter A, Thank you for writing. It's unfortunate to hear of your disappointing experience. I sincerely apologize for the inconsistency you encountered in service. Please know I have addressed your comments and improvements will be made to ensure all guests have a rewarding stay. We value your business and hope you will return to see our improvements. Thank you again... More

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Additional Information about DoubleTree by Hilton Hotel - Richmond Downtown

Address: 301 West Franklin Street, Richmond, VA 23220
Phone Number:
Location: United States > Virginia > Richmond
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel - Richmond Downtown 3.5*
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Also Known As:
Doubletree Richmond
Richmond Doubletree

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