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DoubleTree by Hilton Hotel - Richmond Downtown

3.5 of 5
301 West Franklin Street, Richmond, VA 23220
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DoubleTree by Hilton Hotel - Richmond Downtown
Ranked #40 of 86 hotels in Richmond
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196 reviews from our community

Traveler rating
    36
    62
    62
    15
    21
See reviews for
Families
45
 
Couples
46
 
Solo
21
 
Business
62
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
New York
Senior Contributor
25 reviews 25 reviews
25 hotel reviews
Reviews in 25 cities Reviews in 25 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed April 14, 2010

When one stays at a Doubletree they expect more then just warm cookies. This Doubletree, though a great building, has a "rough around the edges" staff. They are all unhelpful and uneducated about the area. There is a washer/dryer in the building for the longer stays but it was never disclosed to me during my stay... even when I asked... More

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melissajacks, Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review
June 22, 2010

Thank you for your comments regarding your reservation at the Doubletree Downtown Richmond. Please let me apologize for any lack of service you experienced at our hotel. We are recently under new management and have made changes to staff and improved our customer service training. Most of the time we have two shuttles running and try to accommodate as many... More

Sedona, AZ
Senior Contributor
42 reviews 42 reviews
28 hotel reviews
Reviews in 27 cities Reviews in 27 cities
102 helpful votes 102 helpful votes
3 of 5 stars Reviewed April 13, 2010

We stayed here and thought that our room was quite comfortable. We saw no evidence of filth and bedbugs as detailed in another review. The hotel is in a rough part of downtown Richmond, and although only a block away from the top-rated Jefferson Hotel, this block makes quite a difference. You don't feel safe walking around here. I found... More

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melissajacks, Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review
June 22, 2010

Thank you for your comments regarding your reservation at the Doubletree Downtown Richmond. While we can not change our location, it is actually a positive in a lot of ways because we are surrounded by the Va Commonwealth University campus where the students are constantly walking and none of our employees or guests have ever had a problem. We are... More

new york
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 28, 2010

Bed bug infestation. They were biting me all over my face and neck, I though I an allergic reaction. Went to the doctor and it was bed bug bits. Called my employer and they promiised to do something. I don'tunderstand why I keep being sent to that property, The restaurant food is gross. The critical violations on the vhd official... More

Was this review helpful? Yes 1
melissajacks, Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review
June 22, 2010

Thank you for your comments regarding your reservation at the Doubletree Downtown Richmond. I apologize if you were bitten while at our hotel. While it is not something a hotel can prevent, we are constantly having our rooms inspected and always follow the strict guidelines to ensure there is not a problem. Please know that your comments are reviewed with... More

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Arlington, Virginia
Senior Contributor
44 reviews 44 reviews
23 hotel reviews
Reviews in 22 cities Reviews in 22 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed March 10, 2010

This was my second stay in the Doubletree Richmond. Nothing has changed much since then. It is still a good hotel, but not great. Location is great, especially for activities at VCU (which is why we were there this time), for the museums on Boulevard, or for Carytown. Location is not bad for activities in downtown Richmond. The restaurant is... More

Was this review helpful? Yes 1
See 2 more reviews by flash54 for Richmond
melissajacks, Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review
June 22, 2010

Thank you for your comments regarding your reservation at the Doubletree Downtown Richmond. We are glad you found our location to be convenient to VCU and all the other attractions Richmond has to offer. The comments about the bathroom have been reviewed with our maintenance team to ensure they are corrected. We all wish the parking downtown was more convenient... More

Charlottesville, VA
1 review
1 of 5 stars Reviewed February 19, 2010

We planned to stay here overnight and booked through Expedia. Unfortunately, snow cancelled our trip. I called the hotel who said they were getting lots of cancellations but because the room was booked through Expedia we would need to call them. Expedia was willing to refund the room because the cancellation was due to weather. The hotel however, refused to... More

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tripdbl, Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review
February 22, 2010

Thank you about your comments regarding your reservation at the Doubletree – Downtown Richmond. We most certainly have seen more of our normal share of snow storms this season, and I was sorry to hear a storm impacted your travels to our city. I apologize that you were not refunded for this unexpected cancellation. We actually are very understanding when... More

virginia
1 review
5 of 5 stars Reviewed January 8, 2010

We had our company Christmas party, the party was set up very nicely and the food was devine. I stayed in the hotel and my accomodations were great. The room was comfortable and relaxing. The associates at this hotel were very helpful and polite. I definetly will use them anytime I need a place to go.

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tripdbl, Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review
January 18, 2010

Thank you for taking the time to let us know that your recent stay at the Doubletree Richmond was "fantastic". Our goal is to "provide exceptionally warm and caring service" and we are glad we accomplished this. We look forward to your future visits should your travels, or holiday events return you to the area and the Doubletree. Sincerely, John... More

NJ
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed November 14, 2009

Good-size rooms, fast elevators. Iffy location, but at least close to the good restaurants at the Thomas Jefferson. Carpets stained, tub with painted over cracks. Snack store never open. Decent bar, so-so food. Full during the local marathon. Not sure it would be otherwise.

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tripdbl, Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review
December 16, 2009

Thank you about your comments regarding your stay at the Doubletree – Downtown Richmond. We welcome and appreciate our guests comments as this is the best way for us to continue to improve our operation. I apologize that your stay with us was less than you expected, and will address your noted concerns. Please know your comments are reviewed with... More

columbus
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
Reviews in 17 cities Reviews in 17 cities
22 helpful votes 22 helpful votes
1 of 5 stars Reviewed November 11, 2009

nice folks and lobby/bar area, but room had lots of carpet staining, chair stains, HUGE room, but bathrooms was so tiny you couldnt shut the door and stand at sink or toilet...little frig and microwave just sit stacked at the side like a dorm (no cabinet), no hangers in closet, furnitre finish in bath and room needs re-done (looked very... More

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tripdbl, Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review
December 16, 2009

Thank you about your comments regarding your stay at the Doubletree – Downtown Richmond. We appreciate your positive comments on our lobby / bar team, as well will address your other noted items. Please know your comments are reviewed with the entire team here so we can address our guests concerns and improve on our services in the future, while... More

DC
1 review
4 of 5 stars Reviewed October 28, 2009

Stayed here when it was a Radisson, and it needed a change. Booked here earlier this year after the change to a Doubletree and had some issues. I expressed my concerns to Mgmt. and they offered me a good rate when I returned. Most recent visit a total change-over! Great front desk, roomy, clean, comfortable room (the corner kings are... More

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tripdbl, Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review
December 16, 2009

Thank you about your comments regarding your stay at the Doubletree – Downtown Richmond. We sincerely appreciate your recent visit and thank you for recognizing our efforts to continually improve our operation. We look forward to your next Doubletree - Richmond visit. John Cario & Team General Manager More

Baltimore
1 review
5 of 5 stars Reviewed September 19, 2009

Richmond was added to my sales territory just this year and I have been traveling there regularly since then. I stayed at a few different hotels before I found the Doubletree. Now I won't stay anywhere else. It is in a wonderful safe and charming location. The lobby is a nice intimate size and not overpowering (feeling like a train... More

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Hotel Summarization (Beta)

What travelers say

  • Valet parking(11)
  • Very good(5)
  • Front desk staff(4)
  • Rooftop pool(4)
  • CUSTOMER SERVICE(3)

Additional Information about DoubleTree by Hilton Hotel - Richmond Downtown

Address: 301 West Franklin Street, Richmond, VA 23220
Phone Number:
Region: United States > Virginia > Richmond
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #40 of 86 hotels in Richmond
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
The Doubletree Hotel Richmond Downtown is an excellent hotel in the heart of Richmond. Our hotel is the closest to the Va Commonwealth University campus, is near the historic business and financial districts and is within walking distance of the Commonwealth of Virginia Capitol building. Guests will enjoy our comfortable hotel lodgings including Sweet Dreams by Doubletree beds, seasonal roof-top pool, complimentary wireless internet, complimentary shuttle service within a three-mile radius, upscale dining at our 301 Franklin restaurant serving Southern-style delicacies & traditional favorites and on-site underground valet parking. ... more   less 
Reservation Options:
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Also Known As:
Doubletree Richmond
Richmond Doubletree

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DoubleTree by Hilton Hotel - Richmond Downtown
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