DoubleTree by Hilton Hotel - Richmond Downtown (Richmond, VA) - Hotel Rates

Address: 301 West Franklin Street, Richmond, VA 23220

Phone Number:

Region: United States > Virginia > Richmond

Amenities:

Bar/Lounge Business Center Fitness Center Free High-Speed Internet Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access

Hotel Style:

Ranked #40 of 86 hotels in Richmond

Price Range: $$

Hotel Class:3.5 star (3.5*)

Official Description (provided by the hotel):: The Doubletree Hotel Richmond Downtown is an excellent hotel in the heart of Richmond. Our hotel is the closest to the Va Commonwealth University campus, is near the historic business and financial districts and is within walking distance of the Commonwealth of Virginia Capitol building. Guests will enjoy our comfortable hotel lodgings including Sweet Dreams by Doubletree beds, seasonal roof-top pool, complimentary wireless internet, complimentary shuttle service within a three-mile radius, upscale dining at our 301 Franklin restaurant serving Southern-style delicacies & traditional favorites and on-site underground valet parking. ... more less

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Also Known As:: Doubletree Richmond; Richmond Doubletree

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196 reviews from our community

See which rooms travelers prefer - 20 traveler tips

newtiger09

San Francisco, California

Senior Reviewer

6 reviews

5 hotel reviews

Reviews in 5 cities

4 helpful votes

“Great customer service makes up for some weaknesses”

Reviewed April 15, 2013

The best part about this hotel is the excellent customer service. From the time I checked in to the time I checked out, everyone I interacted with was polite, helpful, and friendly. They went out of their way to arrange shuttle rides for me around Richmond, and even had batteries sent up to my room when I inquired if they... More

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newtiger09, Thank you for writing about your stay with us at the Doubletree. It’s great to receive your kind comments about our friendly staff and their excellence in customer service. We have a wonderful team that strives to provide a comfortable experience for each guest. I value your feedback and apologize for the areas that we fell short to meet... More

Steven M

Tiverton, Rhode Island

1 review

“Great service”

Reviewed April 13, 2013

The staff goes the extra mile to please. The shuttle service is the best. One of the shuttle drivers actually went out of his way to find us because we started to walk to a local restaurant. The shuttle wasn't back so we started to walk to our destination. When we were about a quarter of the way there a... More

Was this review helpful? Yes

Steven M, Thank you for your review and kind comments about our wonderful staff at Doubletree. It’s great hearing that our shuttle driver was able to pick you up en route to your destination. I’m happy our staff exceeded your expectations with their excellence in service. Please plan to visit us again the next time you travel to Richmond. Thank... More

K O

8 reviews

3 hotel reviews

Reviews in 3 cities

1 helpful vote

“Close to VCU campus”

Reviewed April 11, 2013

A "well used" hotel within an easy walk to the VCU campus. Great location for visiting VCU. Helpful, accommodating staff. The free shuttle (within three miles) was a plus. Would book again if visiting VCU.

See 2 more reviews by K O for Richmond

K O, Thank you for your review and complimentary feedback about our accommodating staff and great location. We hope you had a great visit to VCU, and we’re happy our hotel’s location and shuttle service suited your travel needs. Please plan to visit us again the next time you travel to Richmond or visit VCU. Thank you again for writing.... More

donna l

BERLIN CENTER

6 hotel reviews

Reviews in 4 cities

6 helpful votes

“Excellent Customer Service”

Reviewed April 10, 2013

We spent a weekend at the Doubletree for a wedding. The staff was excellent!! We had some transportation issues that they handled for us - much more than what we expected. Good value for the price of a downtown hotel.

donna l, Thank you for your review and for choosing to stay with us at Doubletree while in town for a wedding. It’s great to receive your kind comments about our staff’s excellence in service. We hope you’ll have another opportunity to stay with us again. Thank you again for writing. Sincerely, Toni Pinto, General Manager More

TeresaAponte

Philadelphia, Pennsylvania

“recent stay for work”

Reviewed April 9, 2013

recently stayed here for a seminar I was attending for work. . .the hotel overall was average, rooms were clean & sufficient but nothing extraordinary about it, room rate was a bit overpriced . The staff, however, was wonderful. . .everyone was very friendly and helpful throughout our stay.

TeresaAponte, Thank you for writing a review. We are pleased to have had you stay with us at the Doubletree while attending a nearby seminar. I appreciate your kind comments about our friendly staff and their excellence in service. We have a special team here that is dedicated to providing a memorable experience to each guest. We enjoyed having you... More

tdoodler

Cobleskill, New York

Contributor

13 reviews

Reviews in 11 cities

3 helpful votes

“It was okay”

Reviewed April 8, 2013

The stay here was for one night and it was okay. We booked a room with one king, but got a room with two doubles. I don't know if it's because that's just how it happened or the person checking us in thought my boyfriend and I really weren't a couple. People tend to assume I'm his caretaker because he's... More

tdoodler, Thank you for your review of your stay at our hotel. We always appreciate hearing from our guests, especially about areas where we can improve. We sincerely apologize that we were unable to fulfill your initial request of a king room and any inconveniences you or your boyfriend encountered during your visit. We value you as our guest and... More

gpisces

Kissimmee, Florida

Top Contributor

65 reviews

11 hotel reviews

Reviews in 22 cities

23 helpful votes

“Nice, older hotel, very friendly staff”

Reviewed April 7, 2013

I stayed there while attending a conference held there. I'd never stayed in a DoubleTree before, but since it is a Hilton brand, I figured it would be good. The desk staff was very friendly, greeting me with a wonderful warm cookie and my keys came with a hand written, personal note thanking me for staying with them! Friendly staff... More

See 2 more reviews by gpisces for Richmond

gpisces, Thank you for sharing your experience with us at the Doubletree. We appreciate you choosing to stay with us while in town attending a conference. I’m happy to hear that you found your room clean and comfortable for your stay, as well as our friendly staff helpful and accommodating to your requests. We appreciate your recommendations and letting future... More

ANDREW G

CATONSVILLE

2 reviews

“Excellent Stay”

Reviewed April 4, 2013

We stayed here for our trip to Richmond to tour VCU. The hotel is near campus, plus there are some great restaurants within a couple blocks of the hotel. Everything was great, we'll definitely be back again!

Review collected in partnership with DoubleTree by Hilton

ANDREW G, It’s great to hear from you! We appreciate you choosing to stay with us at the Doubletree. I hope you had a great time touring VCU and we’re happy to know you’ll be back to visit. We look forward to seeing you again! Thank you again for writing. Sincerely, Toni Pinto, General Manager More

Kaitlin K

United Kingdom

“Excellent hotel for visiting Landmark Theater”

Very nice hotel, good value, and great location. Arrived in Richmond at 7:15 for an 8:00 show at the Landmark theater, got checked in quickly, changed, and shuttle was ready to take us to the theater with 10 minutes to spare! Would do again on next visit to Richmond.

A TripAdvisor Member, Thank you for your review. We appreciate you choosing to stay with us while in town for a show at the Landmark Theater. I’m happy to hear you enjoyed your stay, our hotel and our responsive shuttle service. I hope you had a great time at the show. Please visit us again soon at the Doubletree. Thank... More

jojo0826

Ft. Worth

Reviewer

5 reviews

Reviews in 2 cities

“Facilities issues, prompt staff (except for valet)”

Reviewed March 27, 2013

First room we had, the bathtub didn't drain. Maintenance came quickly, banged around in the bathroom for awhile and about the time I requested another room, someone was coming with a key to another room. Glad it wasn't the morning when we were trying to get out before we realized that the tub wouldn't drain. Second room, heating problem. Fan... More

See 3 more reviews by jojo0826 for Richmond

jojo0826, Thank you for your review on your stay with us at DoubleTree Hotel. I apologize for the maintenance issues you encountered during your stay. I’m sorry to hear we were not consistently able to meet your expectations with our valet service. Your feedback provides many areas that we can work on in order to improve our guest experience. We... More

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DoubleTree by Hilton Hotel - Richmond Downtown

DoubleTree by Hilton Hotel - Richmond Downtown

196 reviews from our community

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