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DoubleTree by Hilton Hotel - Richmond Downtown

301 West Franklin Street, Richmond, VA 23220
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DoubleTree by Hilton Hotel - Richmond Downtown
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DoubleTree by Hilton Hotel - Richmond Downtown
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603 reviews from our community

Traveler rating
    186
    179
    144
    54
    40
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162
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49
206
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Virginia Beach, Virginia
Top Contributor
112 reviews 112 reviews
14 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Normally I love the doubletree. The room was beautiful and the lobby well kept. However, the facility was TOTALLY unprepared for the group we stayed with. Breakfast was supposed to be included. The front desk didn't know anything about it and neither did the staff. Only the GM and managers who weren't there knew and didn't relay anything. Also, there... More 

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Overland Park, Kansas
Top Contributor
253 reviews 253 reviews
84 hotel reviews
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed 3 weeks ago

…because by the time you read it, this hotel will close, renovate for several months and one of the “Graduate” hotels. Seems a bit odd because the hotel looked pretty full and it wasn’t the cheapest available. Anyway, the room was nice and the staff was friendly.

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Springfield, United States
2 reviews
4 of 5 stars Reviewed 4 weeks ago

The hotel is quite nice and convenient. This is the second year we stayed at this hotel. We initially choose this hotel because of its proximity /walkable distance to the convention center. We found the service to be very good and the room very comfortable. But, breakfast was an extra charge.

Review collected in partnership with DoubleTree by Hilton

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North Carolina
Contributor
18 reviews 18 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 4 weeks ago

The staff at this hotel confirmed they we closing approx March 1, 2015. Time is ticking.... maybe you can negotiate or get a good rate. Overall, the room rate was fairly good but matched the room condition. At first we were going to bring our dog (the fee was not outrageous as most hotel/motels) but we didn't. Drinks we outrageous... More 

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Waldwick, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

My wife and I had a great experience at this property. We were in Richmond for a long weekend to visit with my daughter who is a student at VCU. Property is very close to VCU. It was also pet friendly as our puppy came with us.

Review collected in partnership with DoubleTree by Hilton

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1 review
5 of 5 stars Reviewed 4 weeks ago

This hotel is nice and clean. The staff are very nice and helpful. There is a great shuttle service that is free that takes you where you want to go. I never had to wait for more than 5 minutes except in the morning when folks were traveling to the airport. THe rooms are very clean and comfortable. The bathroom... More 

Review collected in partnership with DoubleTree by Hilton

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New York, United States
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 20, 2015

Quality of the room is very good except that there's no place to sit and do work. No desk or side chair and so a very small table with the coffee maker must be moved close to the bed for seating. Table is too small for anything other than the laptop itself.

Review collected in partnership with DoubleTree by Hilton

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ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

Dear George M, Thank you for your kind words about our hotel. I'm sorry to hear you had difficulty when working however. I hope this doesn't dissuade you from staying with DoubleTree in the future; many rooms are equipped with a desk and ergonomic chair, I'm sorry you did not receive one. Sincerely, Toni Pinto, General Manager More 

Senior Contributor
25 reviews 25 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed February 19, 2015

This was a nice and clean hotel in downtown richmond. The staff overall was very friendly and helpful, although the front desk need to review their meet and greet manual. The room look just like what is in the picture. The bed was comfortable and clean. There were plenty of local info, but none of the standard info about the... More 

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ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

Dear TravellingTrio720, We appreciate you taking the time to review your experience. Our team understands and believes that our guests deserve a pleasant stay and we continue to seek new ways to impress. Your kind comments, which highlight our successes and areas for improvement, are appreciated as they foster change for the better. Thanks again and we look forward to... More 

CHESAPEAKE, United States
1 review
5 of 5 stars Reviewed February 17, 2015

My son and I traveled here for a one night stay and selected this hotel due to the close proximity to VCU. The staff was pleasant and accommodating. The room was clean and very comfortable. Buffet breakfast items could have been warmer but the service was great. The café where the Starbucks coffee is found is in the front of... More 

Review collected in partnership with DoubleTree by Hilton

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ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

Dear Carol B, We are delighted you took the time to share your kind review; we value your comments. It’s wonderful to know your stay was pleasant. I’m glad you enjoyed our friendly service and ample amenities. Thank you for staying with us and we look forward to seeing you again. Best, Toni Pinto General Manager More 

Dublin, Dublin, Ireland
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 16, 2015

I've stayed here several times while travelling for business. The location is just a couple of blocks from some nice restaurants. The hotel itself is a solid DoubleTree standard - clean, well kept and very comfortable. I recommend staying here if you're in the Richmond area.

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ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

Dear BusinessTravellerJK, On behalf of our entire team I would like to thank you for your kind review. It’s wonderful to know that your stay was enjoyable. Our associates work hard to provide a pleasant stay, so we are appreciative that you took the time to review our hotel. Your feedback allows us to monitor the guest experience. We are... More 

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