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All 81 Richmond hotels

DoubleTree by Hilton Hotel - Richmond Downtown

3.5 of 5 Hotel   |   301 West Franklin Street, Richmond, VA 23220
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62%
Ranked #31 of 81 hotels in Richmond
A recent review
3 of 5 stars reviewed yesterday
mapology97 Silver Spring, Maryland
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449 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
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English first
Silver Spring, Maryland
Contributor
11 reviews 11 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed yesterday NEW

The room was okay , They were very basic. They did not have a microwave, refrigerator or really much lighting in the room. You could tell that the building was an old one. The pool is alright. Although it is in "downtown", many of the attractions are a good walk from the hotel.

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Contributor
12 reviews 12 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

The hotel itself is fine. Good location, close to VCU and the riverfront. Rooms are clean, bar and restaurant new looking and plenty of space, even with a full hotel. But the problems began before we walked in the door. We waited in our car in the valet line for 20 minutes without seeing a single valet. Finally walked inside... More

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Newport News, United States
1 review
5 of 5 stars Reviewed 3 days ago NEW

A modern clean place to stay. Loved the price, my room, the roof top pool & the angus burger. We were visiting VCU & it is only 3 blocks away so it was easy walking distance. They have 2 shuttle buses that will take you within a 3 mi radius. Starbucks coffee in the lobby is available for purchase.

Review collected in partnership with DoubleTree by Hilton

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Philadelphia, Pennsylvania
Contributor
13 reviews 13 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Decent hotel, acceptable rates, nice enough, but asked for a foam pillow. Was told that someone would be up. An hour later, no one had knocked. Called back and was told "sorry, no foam pillows". Hard to believe that a hotel cannot accommodate this request and did not have the courtesy to let me know in a one hour timespan!

Review collected in partnership with DoubleTree by Hilton

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OLD BRIDGE, United States
1 review
4 of 5 stars Reviewed 3 days ago NEW

nice hotel, nice staff, nothing spectacular but room was clean, and location was convenient. parking @$20 a day. starbucks coffee at snack bar. room didn't have a ironing board. would use this hotel again if I need to be in the area

Review collected in partnership with DoubleTree by Hilton

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Falls Church, Virginia
1 review
4 of 5 stars Reviewed 4 days ago NEW

Mr. Pinto was especially helpful re certain special needs my wife & I had re our reservation. We were visiting my daughter at VCU & appreciated the close proximity to campus. Our room was clean, with comfortable bed, and friendly service. We also enjoyed the rooftop swimming pool with magnificient view of downtown & beyond. Checkout was very efficient.

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ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

It’s wonderful to know you enjoyed our convenient location and efficient service. We appreciate you sharing your kind review with us and other travelers. Our team strives to be your hotel of choice when in the Richmond area. Kind Regards, Toni Pinto, GM More

Virginia Beach, United States
1 review
4 of 5 stars Reviewed 6 days ago NEW

Came up with my son for VCU orientation. Very lose to university and walking distance to restaurants. I found my room to be nice and clean and the staff to be very friendly, that includes the Limo/Shuttle service. Will stay there for move in

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

Dear Kevin F, We are delighted you took the time to share your kind review; we value your comments. It’s wonderful to know your stay was enjoyable. Nothing would please us more than a return visit. Warm Regards, Toni Pinto, GM More

Trophy Club, United States
1 review
2 of 5 stars Reviewed 1 week ago

We have stayed in Double Tree Hotels before and we believed we would have a similar experience, but we did not. On arrival everything seemed to be fine until we went to open our room door. They had recently painted the hallway and door and the door was painted shut. We had to ask for help to get the door... More

Review collected in partnership with DoubleTree by Hilton

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ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

Dear Scott A, Thank you for sharing a review about your recent stay with us. We sincerely apologize that we were unable to provide you with the exceptional stay you've come to expect from us. The maintenance and shuttle service issues you experienced are not up to our standards. The little details definitely do make a trip and we regret... More

Independence, United States
1 review
5 of 5 stars Reviewed 1 week ago

The front desk staff was exceptional. The rooms were very clean. Beds were quite comfortable. Valet parking attendants were very attentive and friendly. If you choose not to utilize the valet parking, street parking is very limited. There are lots of one-way streets in this section of Richmond, Virginia. However, the hotel is just around the corner from VCU and... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

Dear Becky R, I’m so glad you enjoyed our hotel and service! Incredible reflections like yours allow us to monitor and improve our guest experience. Thank you for your time in reviewing your stay; there is no better compliment than a return visit. Best, Toni Pinto, GM More

United States
1 review
3 of 5 stars Reviewed 1 week ago

Service was great. Room clean but outdated. Loose carpet, flaking paint. Bathroom was TINY. Breakfast was awful. Check in and check out was fast and painless. Valet parking was quick but very expensive.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

Dear William A, Thank you for acknowledging that our associates were welcoming and nice even though you did not find our accommodations to your liking. We appreciate our guests taking the time to provide us with valuable feedback both positive and opportunities for improvement. Best, Toni Pinto, GM More

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Additional Information about DoubleTree by Hilton Hotel - Richmond Downtown

Address: 301 West Franklin Street, Richmond, VA 23220
Phone Number:
Location: United States > Virginia > Richmond
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — DoubleTree by Hilton Hotel - Richmond Downtown 3.5*
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Also Known As:
Doubletree Richmond
Richmond Doubletree

66 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#24 Family Hotel in Richmond #27 Business Hotel in Richmond
Hotel Class
Official Description (provided by the hotel)
The Doubletree Hotel Richmond Downtown is an excellent hotel in the heart of Richmond. Our hotel is the closest to the Va Commonwealth University campus, is near the historic business and financial districts and is within walking distance of the Commonwealth of Virginia Capitol building. Guests will enjoy our comfortable hotel lodgings including Sweet Dreams by Doubletree beds, seasonal roof-top pool, complimentary wireless internet, complimentary shuttle service within a three-mile radius, upscale dining at our 301 Franklin restaurant serving Southern-style delicacies & traditional favorites and on-site underground valet parking. ... more   less 
Number of rooms
230

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