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DoubleTree by Hilton Hotel - Richmond Downtown

3.5 of 5 301 West Franklin Street, Richmond, VA 23220
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DoubleTree by Hilton Hotel - Richmond Downtown
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DoubleTree by Hilton Hotel - Richmond Downtown
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585 reviews from our community

Traveler rating
    179
    173
    140
    53
    40
See reviews for
158
114
48
196
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Diego Martin, Trinidad and Tobago
1 review
5 of 5 stars Reviewed yesterday NEW

We were only here for one night, but it was nice to be greeted by friendly staff. The warm cookies were delish! check in was quick and efficiently done and we were in our room in no time at all. The hotel is clean and very comfortable and best of all they are pet friendly.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Norfolk, United States
1 review
5 of 5 stars Reviewed 5 days ago NEW

Stayed in Doubletree Richmond before an interview, it was a great experience! Clean room with ample amenities and a warm cookie whenever you go to front desk! Would recommend highly to anyone traveling to Richmond (VCU area) for either business or pleasure. In a safe, quiet neighborhood-you can have your car valet parked for $20 or you can find street... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

Dear Joan B, Our team strives to provide a pleasant stay. We thank you for taking the time to write a review as your feedback is helpful in obtaining this goal. We are thrilled to hear your stay was enjoyable. I appreciate you choosing our hotel while in the area and we hope to see you again on a return... More 

1 review
4 of 5 stars Reviewed 1 week ago

Everything about this hotel was absolutely fantastic. Great food, nice staff and very comfortable beds with a quiet heating system. However, there was one major complaint that I had with this hotel. The computers downstairs were absolutely shocking. The os they were using ensured that we even couldn't book our greyhound buses, ensuring that we had to use our phones,... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

Dear James G, Our staff makes sincere hospitality their priority; I’m glad you enjoyed our friendly associates and comfortable accommodations. Reflections like yours give us areas to improve our guest experience. Thank you for your time in reviewing your stay, and we hope to host you again soon. Best, Toni Pinto General Manager More 

Sterling, VA, United States
1 review
5 of 5 stars Reviewed 1 week ago

Our stay was lovely. Friendly staff, clean room, nice amenities. Went to see a show at the Altria Theater, and the shuttle service was great so we didn't have to walk in the freezing cold! Would highly recommend.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

Dear Megan G, Thank you for your review and recommendation of our hotel. I’m pleased to hear that our modern accommodations and ample amenities made for a truly fantastic experience. Our team works hard to provide a remarkable stay. I will be sure to share your kind feedback. Best, Toni Pinto General Manager More 

Kansas City, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

The staff at this hotel is always great and charming, I love working with them. They take their jobs seriously and deliver the DoubleTree standard everytime. The shuttle staff still get out and open the door which not all neighboring hotels do, the valet staff open the swinging doors for guests, the front desk staff always greet you entering and... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

Dear Roy Lee M, Your feedback assists us in our mission to continuously improve our offerings and guest satisfaction, so we thank you for your time in reviewing our hotel. I’m happy to hear of the comfort you experienced due to our friendly service. On behalf of our entire team, I thank you for your kind remarks. Please visit us... More 

Atlanta
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Great Hotel. Elevators a bit slow other than that service was great staff was great. I'm a repeat guest at this Hotel I will be back. Not much to walk to in terms of food best place to eat is inside hotel there is a coffee shop located off the lobby.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

Dear Arthur P, It is fantastic to hear that you enjoyed your stay! We thank you for your compliments. Each member of our team strives daily to provide positive guest experiences. Thank you for taking the time to share your review. Best, Toni Pinto General Manager More 

Troy, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

My daughter and I met with a friend here and were so delighted with every aspect of this hotel and all the services available. This was the first time staying here for all of us. We loved the warm welcome as well as the warm cookies we received upon our arrival. We will definitely be staying here again!

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

Dear Darlene H, Your comfort is our top priority, so it’s wonderful to know your stay was pleasant. Thank you for taking the time to share your experience. We enjoy hearing that you found our service friendly, amenities ample and accommodations comfortable. We appreciate your review and recommendation and look forward to your return. Best, Toni Pinto General Manager More 

Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 2 weeks ago

Travelled to Richmond, VA for family wedding. Family members came from New Jersey and Tampa, FL and we all stayed at Doubletree. Valet parking was available. Staff were friendly, helpful and went the extra mile to make the stay enjoyable. We were able to have breakfast together and enjoyed the hotel bar in the evening.

Was this review helpful? Yes
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

Dear 721geraldined, I’m delighted to hear that your family enjoyed their stay! We thank you for your compliments. Each member of our team strives daily to deliver a positive guest experience; your feedback serves as encouragement to our associates. We appreciate having you as our guest, and we hope you’ll visit us again soon. Best, Toni Pinto General Manager More 

Alexandria, VA, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

This property is not the newest and there were cracks in the sink in the bathroom, halls are either sweaty hot in the summer or cold in the winter but I will always stay here. The quality of people of the staff is unbeleivable. Friendly, happy people. They are always wonderful and I have gotten to know some of them... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

Dear Debra M, Welcome back! We’re happy to hear from you, and glad to know you enjoyed your stay. I’m pleased you find our service pleasant. Your feedback, which highlights both strengths and areas for improvement, allows us to serve our guests better. We appreciate you choosing our hotel while visiting. Thank you for your kind feedback and we look... More 

Spotsylvania, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

We had a wedding party here, with many preparations going on simultaneously. The staff was most helpful and Diana in sales was very accommodating with plans and rates! The lobby/restaurant staff was excellent. Thanks for a great stay!

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

Dear Randy C, We are delighted to hear of the comfort you experienced at our hotel for your wedding party. I’m glad you were able to take advantage of our modern rooms and friendly service. Our associates are the key to providing our guests with a satisfying stay. We appreciate your kind remarks and hope to see you again. Best,... More 

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Additional Information about DoubleTree by Hilton Hotel - Richmond Downtown

Address: 301 West Franklin Street, Richmond, VA 23220
Phone Number:
Location: United States > Virginia > Richmond
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel - Richmond Downtown 3.5*
Number of rooms: 230
Reservation Options:
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Also Known As:
Doubletree Richmond
Richmond Doubletree
Hotel Style:
#24 Family Hotel in Richmond
#26 Business Hotel in Richmond

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