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All 81 Richmond hotels

DoubleTree by Hilton Hotel - Richmond Downtown

3.5 of 5 Hotel   |   301 West Franklin Street, Richmond, VA 23220
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62%
Ranked #31 of 81 hotels in Richmond
A recent review
3 of 5 stars reviewed 2 days ago
Darlene H gainesville, United States
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455 people have reviewed this hotel

Traveler rating
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    112
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • English first
  • Japanese first
  • Portuguese first
  • Any
English first
NY, United States
1 review
2 of 5 stars Reviewed 2 days ago NEW

I usually have a great stay with Hilton Brands ( namely ( Hampton Inn) but not here. Nice staff, but lackadasical on customer service. Pre-arranged extra towels, wasn't done. Ran out of toilet tissue ( who doesn't leave an extra roll?) Inside bathroom door looked like it had been chewed or scratched by a dog. Needed the manager to make... More

Review collected in partnership with DoubleTree by Hilton

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gainesville, United States
1 review
3 of 5 stars Reviewed 2 days ago NEW

Close to VCU campus. Street parking easy to find. Beds wonderful but carpet in hallways desperately needs replacing. Hotel has a shuttle service that is very helpful in getting around. There's a pool on the rooftop which has a nice view of the city.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Richmond, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The entire staff from parking to bar are outstanding. They must have been trained properly on how to attend to guest. My room was clean and cool on a very hot day. My only complaint was the bathroom was very small

Review collected in partnership with DoubleTree by Hilton

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Omaha, Nebraska
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

Last minute stay and rooms were nice and clean and family enjoyed the rooftop pool. They had a wonderful shuttle service that would take us to dinner or anywhere within 3 miles. A great value and great service

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Jacksonville, Florida
1 review
3 of 5 stars Reviewed 4 days ago NEW

I stayed at the hotel on 7/6/14. I found the staff to be very friendly, but the hotel rooms need up dating. They are old. I have Hilton points, and was disappointed with the hotel. I would not recommend hotel to family or friends Sue S

Was this review helpful? Yes
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

Dear Susan S, Thank you for acknowledging that our associates were welcoming even though you did not find our accommodations to your liking. We appreciate our guests taking the time to provide us with valuable feedback both positive and opportunities for improvement. We are continually maintaining and updating our hotel, and for that reason I am hopeful we can earn... More

FARMINGVILLE, NY, United States
1 review
4 of 5 stars Reviewed 6 days ago NEW

Everything was good. My only problem I had was that you're not allowed to check in until 3 p.m. even if a room was ready. There are always rooms ready earlier if you happen to get there a little early. the front desk wouldn't even check their computers to see. They just said you'll have to wait until 3. And... More

Review collected in partnership with DoubleTree by Hilton

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ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

Dear Karen M, I’m sorry we disappointed you upon arrival by not having a room ready earlier; we would hate to leave you with a bad impression. Our front desk associates are updated when rooms become available and we do our best to meet our 3p.m arrival time. Please forgive us for appearing unaccommodating. I’m glad to know that your... More

Frederick, United States
1 review
3 of 5 stars Reviewed 6 days ago NEW

Look for something more convenient. Once they take your car you have no access to any conveniences. Stranded in an urban jungle. There are no gas stations, drug stores or shopping centers within sight. The people were great, restaurant, bar, and other hotel staff. The room was great except the bathroom was too small to turn around in. The digital... More

Review collected in partnership with DoubleTree by Hilton

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ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

Brian T, We are so appreciative of your review. My sincere apologies for the frustration you experienced due to parking. In the Richmond area valet parking is the standard; it is convenient for our guests and still allows them access to their car 24 hours per day. Our front desk associates are available to direct guests the local drug store... More

Silver Spring, Maryland
Contributor
11 reviews 11 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

The room was okay , They were very basic. They did not have a microwave, refrigerator or really much lighting in the room. You could tell that the building was an old one. The pool is alright. Although it is in "downtown", many of the attractions are a good walk from the hotel.

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ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

Thank you for sharing your feedback with us. We apologize for your disappointment in your stay; thank you for bringing your concerns to our attention. Your feedback assists us in our mission to continuously improve our offerings and guest satisfaction. We value your business and hope you will return for another visit. Sincerely, Toni Pinto, GM More

Contributor
12 reviews 12 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 1 week ago

The hotel itself is fine. Good location, close to VCU and the riverfront. Rooms are clean, bar and restaurant new looking and plenty of space, even with a full hotel. But the problems began before we walked in the door. We waited in our car in the valet line for 20 minutes without seeing a single valet. Finally walked inside... More

Was this review helpful? Yes
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

My sincerest apologies for your disappointing experience during your recent visit; this is certainly not up to our standards. I appreciate you acknowledging our clean rooms, good location, and friendly bar and restaurant associates, even though we did not provide you with an exceptional stay. It is feedback like yours which fosters improvement. I would love the opportunity to learn... More

Newport News, United States
1 review
5 of 5 stars Reviewed 1 week ago

A modern clean place to stay. Loved the price, my room, the roof top pool & the angus burger. We were visiting VCU & it is only 3 blocks away so it was easy walking distance. They have 2 shuttle buses that will take you within a 3 mi radius. Starbucks coffee in the lobby is available for purchase.

Review collected in partnership with DoubleTree by Hilton

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ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

Dear Marjorie R, Our associates understand and believe that our valued guests deserve an exceptional stay and we will continue to push daily to find new ways to WOW our guests. I will be sure to share your very nice comments with our team; they work hard to ensure guests have a pleasant stay. I appreciate you taking the time... More

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Additional Information about DoubleTree by Hilton Hotel - Richmond Downtown

Address: 301 West Franklin Street, Richmond, VA 23220
Phone Number:
Location: United States > Virginia > Richmond
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — DoubleTree by Hilton Hotel - Richmond Downtown 3.5*
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Also Known As:
Doubletree Richmond
Richmond Doubletree

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#24 Family Hotel in Richmond #26 Business Hotel in Richmond
Hotel Class
Official Description (provided by the hotel)
The Doubletree Hotel Richmond Downtown is an excellent hotel in the heart of Richmond. Our hotel is the closest to the Va Commonwealth University campus, is near the historic business and financial districts and is within walking distance of the Commonwealth of Virginia Capitol building. Guests will enjoy our comfortable hotel lodgings including Sweet Dreams by Doubletree beds, seasonal roof-top pool, complimentary wireless internet, complimentary shuttle service within a three-mile radius, upscale dining at our 301 Franklin restaurant serving Southern-style delicacies & traditional favorites and on-site underground valet parking. ... more   less 
Number of rooms
230

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