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All 81 Richmond hotels

DoubleTree by Hilton Hotel - Richmond Downtown

3.5 of 5 Hotel   |   301 West Franklin Street, Richmond, VA 23220
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62%
Ranked #28 of 81 hotels in Richmond
A recent review
4 of 5 stars reviewed 1 week ago
FentonTigress Fenton, Michigan
  • Reviews (438)
  • Photos (66)
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  • Room tips (39)
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438 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
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English first
Elizabeth City, North Carolina
Contributor
12 reviews 12 reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

The rooms were basically about the standard to which I would expect an low budget motel to be. Bed was saggy when you got into it, the toilet had to be flushed 2-3 times to get anything down, rugs were stained and torn. While the downstairs looks nice and friendly staff, when I stay at a Doubletree, which we do... More

Was this review helpful? Yes 1
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

Dear J H, Thank you for sharing your feedback. This is definitely not up to our standards and we are constantly working on improving the quality of service provided. I have taken note and wish to thank you for all your valuable comments regarding the sleeping room and breakfast. These are of great importance to us and allow us to... More

Fenton, Michigan
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Hotel in very central location, walking distance to VCU campus, many eateries nearby. PROs: location, comfy beds, quiet floor & cookies upon arrival. Restaurant staff very friendly, nice hot breakfast buffet. Free shuttle service too. Few CONs: Our double bed room temp was cold (63 deg) upon arrival, decor dated, with old stains on carpet. Ice machine on floor out... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

Thanks for your review and recommendation. We appreciate hearing from you and are glad to know you enjoyed your stay and the level of service we deliver. Your feedback provides us with areas of opportunity for improvement in addition to motivation for our team. Please come see us again! Best, Toni Pinto, GM More

Columbia, SC
Senior Contributor
45 reviews 45 reviews
20 hotel reviews
75 helpful votes 75 helpful votes
4 of 5 stars Reviewed 1 week ago

The two things that stand out at this hotel are the super friendly staff and the wonderful shower. All of the folks we encountered from the lobby bartender to the front desk to the shuttle drivers were some of the most genuinely nice people I have ever encountered at a hotel. And the shower was absolutely wonderful. Great water pressure... More

Was this review helpful? Yes
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

Thank you for taking the time to write a review. We appreciate hearing from you and are glad to know you enjoyed your stay and our friendly staff. Your feedback provides us with areas of opportunity for improvement in addition to motivation for our team. Please come see us again! Best, Toni Pinto, GM More

1 review
3 of 5 stars Reviewed 1 week ago

The hotel was okay... I mean it was nothing that blew me away. The lobby was nice , but the rest of the hotel was rather run down. I felt that it was missing basic amentities like refrigeration. The shuttle service however was very efficient!

Review collected in partnership with DoubleTree by Hilton

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Richmond Virginia, United States
1 review
5 of 5 stars Reviewed 1 week ago

The staff was very professional and very helpful to all of my needs. The staff was very knowledgeable about the surrounding areas. I would recommend this hotel with high marks. The shuttle service was very helpful to use to get around to some of the eating establishments.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

Dear Nathan, We're happy to hear from you, and we're glad to know that you enjoyed your stay with us. It's great to learn that you enjoyed shuttle service and found our staff helpful in addition to our convenient location. Please plan to visit us again the next time you travel to the area! Best, Toni Pinto, GM More

Akron, Ohio
1 review
5 of 5 stars Reviewed 2 weeks ago

I want to give a big thank you to Michael, who helped us make our reservation. This hotel is in the middle of everything we wanted to do and see. Michael was great in helping us with everything. The property sits directly in front of Virginia Commonwealth University (depending on which direction you are coming from), and has a rooftop... More

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ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

Thank you for sharing your kind review with us and other travelers. It’s nice to know you enjoyed our convenient location and roof top pool. I’m glad our staff was accommodating. It’s encouraging to hear that our hard work is affecting the guest experience. I look forward to sharing your kind comments with Michael! Thank you taking the time to... More

Manassas, Virginia
1 review
5 of 5 stars Reviewed 2 weeks ago

I would like to thank Michael for being very professional and courteous. I had three reservations and was trying to decide which hotel I wanted to stay in. This hotel had the worst reviews of all three. I still hadn't decided which hotel I was going to stay in because the rates were about the same, and the locations were... More

Was this review helpful? Yes
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

Dear Lateefah, Thank you for taking the time to write. I am so pleased that Michael was accommodating and able to answer all your questions. I will be sure to share your kind feedback with him. We look forward to seeing you in August and please don’t hesitate to call us if we can provide you with more information. See... More

Ann Arbor, Michigan
Contributor
11 reviews 11 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

While doing a pre college tour of VCU my wife, son and I stayed at this Doubletree property. While the common areas on the first floor were quite nice and the staff was great, the room was very tired (thread bare worn carpets, blistering paint in the bathroom, a cracked toilet lid) and dark. It was not what I expect... More

Was this review helpful? Yes
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

Thank you for writing a review about your recent stay at our hotel. We are very sorry you were unhappy with our guestrooms. We appreciate your feedback, and will keep your comments in mind while we work to improve our guest experience. We hope you’ll stay with us again soon and tell us what you think about our improvements. More

Richmond
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I want to thank the hospitality crew for all of their good customer service. Special Thanks to the following names: Kema, Adrian and Torrey at the front desk. I will recommend all my friends and family, simply because of their great customer service and good work. Thanks. P.S. Plus the breakfast crew. I forgot the older caucasian guy name, but... More

Was this review helpful? Yes
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

Thank you for your review and recommendations of our great hotel and wonderful staff. I’m pleased to hear that our staff’s excellence in service exceeded your expectations and made for a truly fantastic experience. I’ll be certain to pass along your compliments. We enjoyed having you as our guest, and we hope you’ll visit us again soon. Best, Toni Pinto,... More

Tysons Corner, United States
2 reviews
3 of 5 stars Reviewed 3 weeks ago

The hotel is def. older as is evident in the very small, shaky elevators that made me cringe as I rode in it. But, the rooms have been updated. There was a light odor in the hallway of my room, but the room itself was already cool when I arrived, and the service was just fine. Overall not a bad... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

Thank you for your review. I appreciate you acknowledging our updated rooms and friendly service. Your additional feedback is of great importance to us and allows us to continually improve our guest experience. Thank you for staying with us and we all hope to have an opportunity to serve you again. Best, Toni Pint More

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Additional Information about DoubleTree by Hilton Hotel - Richmond Downtown

Address: 301 West Franklin Street, Richmond, VA 23220
Phone Number:
Location: United States > Virginia > Richmond
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — DoubleTree by Hilton Hotel - Richmond Downtown 3.5*
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Also Known As:
Doubletree Richmond
Richmond Doubletree

66 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#25 Business Hotel in Richmond
Hotel Class
Official Description (provided by the hotel)
The Doubletree Hotel Richmond Downtown is an excellent hotel in the heart of Richmond. Our hotel is the closest to the Va Commonwealth University campus, is near the historic business and financial districts and is within walking distance of the Commonwealth of Virginia Capitol building. Guests will enjoy our comfortable hotel lodgings including Sweet Dreams by Doubletree beds, seasonal roof-top pool, complimentary wireless internet, complimentary shuttle service within a three-mile radius, upscale dining at our 301 Franklin restaurant serving Southern-style delicacies & traditional favorites and on-site underground valet parking. ... more   less 
Number of rooms
230

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