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All 82 Richmond hotels

DoubleTree by Hilton Hotel - Richmond Downtown

3.5 of 5 Hotel   |   301 West Franklin Street, Richmond, VA 23220
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61%
Ranked #32 of 82 hotels in Richmond
A recent review
5 of 5 stars reviewed 3 days ago
Patrice H raleigh, United States
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475 people have reviewed this hotel

Traveler rating
    135
    144
    119
    43
    34
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124
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
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English first
Philadelphia, Pennsylvania
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 days ago NEW

Checked into our room as part of a wedding block and never received our welcome bag from the bride and groom. The carpet was moist from what I suspect was humidity. However they are a pet friendly hotel and have carpeting eww. Rust in the bathroom, the bathroom door handle appeared to have been kicked in (wood around handle cracked... More

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United States
1 review
2 of 5 stars Reviewed 2 days ago NEW

Carpets on my floor were disgusting. Bathroom was a joke as you had to walk in and stand next to toilet to close the door. Fitness center needs more equipment and larger room. Place was a dump for what I paid.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
raleigh, United States
1 review
5 of 5 stars Reviewed 3 days ago NEW

I truly enjoyed my stay at the doubletree it was my first time staying at the hotel and my experience was truly memorable. The whole staff was very friendly from the time I arrived with the valet service to staff in restaurant. Room exceeded my expectations and valet manager was exceptionally with service directions and dinner choices. The front desk... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

Dear Patrice H, Thank you for taking the time to share your review with us. It is encouraging to hear that your stay was enjoyable; our associates strive to provide a pleasant experience. Your kind comments are appreciated and we look forward to a return visit. Best, Toni Pinto General Manager More

Washington
Top Contributor
121 reviews 121 reviews
22 hotel reviews
34 helpful votes 34 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

We literally stayed there last night as we dropped our kid off at College. The Mrs. stayed there during orientation back in July and the proximity to the college made this a must stay. Well, we should have took our chances on another place. we checked in around 4pm and then went and took the kid's stuff to her dorm.... More

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West Chester, Pennsylvania
Senior Contributor
43 reviews 43 reviews
12 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

My wife and I stayed here for a weekend getaway. The pros: nice lobby area with bar, rooftop pool, and a free shuttle. The cons: very outdated decor in rooms, room keys didn't always work, forced to valet car. The valet guys were nice, but the front desk was just average. The room had ugly wallpaper that was peeling off... More

Was this review helpful? Yes
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

Dear Jay P, It’s nice to hear from you. Your sincere review, which highlights strengths and areas for improvement, is extremely valuable as it allows us to improve future guest experiences. Thank you for staying with us and we hope to see you again. Best, Toni Pinto General Manager More

Apex, North Carolina
Senior Contributor
46 reviews 46 reviews
17 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

When I booked this hotel, I was not aware that it is one that allow pets to stay and I will certainly be more aware of details like that in the future. My first impression when I arrived late in the evening was that it was much smaller than I had expected and it was located in a less than... More

Was this review helpful? Yes
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

Dear Race2Win, I appreciate you taking the time to share your experience with us. I'm glad you enjoyed our food and service. Many hotels are pet friendly and require a pet cleaning fee to deep clean the room after our furry friends check-out. Your sincere review, which highlights areas for improvement, is extremely valuable as it allows us to improve... More

Washington, DC, United States
1 review
3 of 5 stars Reviewed 1 week ago

My room key didn't work several times, this was annoying. Also, I was asked by the bell hop to remind the next shift that I was leaving at 3:30 am and to have my car waiting. WHAT? What happened to e-mail and text messaging? Otherwise, my stay was good.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

T. Sherwood R, Thank you for taking the time to share your review with us. I was glad to know your stay was good overall. I’m terribly sorry to hear that you had ongoing issues with your room key. I’m sure this was frustrating; please accept my apology. Your sincere comments, which highlight our successes and areas for improvement, are... More

Richmond, United States
1 review
3 of 5 stars Reviewed 1 week ago

valet staff were quite responsive and helpful, lobby staff were efficient, breakfast servers were pleasant and attentive, breakfast buffet was tasty, some renovations were evident, others are needed. warm cookies always a plus! no significant complaints.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

Dear Terri T, I’m so glad you enjoyed our hotel and service! Reflections like yours highlight what we are doing well and give us areas to improve our guest experience. Thank you for your time in reviewing your stay, and we hope to host you again soon. Best, Toni Pinto General Manager More

Lexington, North Carolina
Senior Contributor
38 reviews 38 reviews
15 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

One night business trip stay. Friendly greeting by valet attendant and front desk attendants. Explanations on all HHonors benefits at this location and how to access rooftop pool and beautiful views of the city scape. 14th floor room was clean and nicely furnished with soothing neutral colors. A/C fan a little loud but most are. Comfortable bed and nice rolling... More

Was this review helpful? Yes
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

Dear HarmonS, Thanks so much for your review and recommendation! We appreciate hearing from you and are glad to know you enjoyed your stay and the level of service we provide. Thank you especially for recognizing the staff, I will be sure to share your kind comments. We look forward to seeing you on a return trip. Best, Toni Pinto... More

1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

This was my first stay at the Double Tree on West Franklin and it will not be my last. From the moment I arrived the front desk clerk, Nikki was pleasant and knowledgeable. The entire staff from the bartender Stephen to the valet parking attendants and drivers were all top shelf. My room was clean and well maintained. My only... More

Was this review helpful? Yes 3
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

Dear Mariah H, It’s wonderful to hear from you. Your kind review serves as encouragement to our team who work hard to provide a pleasant stay. I will be sure to share you kind comments. Thank you for staying with us and we hope to see you again. Best, Toni Pinto General Manager More

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Additional Information about DoubleTree by Hilton Hotel - Richmond Downtown

Address: 301 West Franklin Street, Richmond, VA 23220
Phone Number:
Location: United States > Virginia > Richmond
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel - Richmond Downtown 3.5*
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Also Known As:
Doubletree Richmond
Richmond Doubletree

74 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#24 Business Hotel in Richmond #26 Family Hotel in Richmond
Hotel Class
Official Description (provided by the hotel)
The Doubletree Hotel Richmond Downtown is an excellent hotel in the heart of Richmond. Our hotel is the closest to the Va Commonwealth University campus, is near the historic business and financial districts and is within walking distance of the Commonwealth of Virginia Capitol building. Guests will enjoy our comfortable hotel lodgings including Sweet Dreams by Doubletree beds, seasonal roof-top pool, complimentary wireless internet, complimentary shuttle service within a three-mile radius, upscale dining at our 301 Franklin restaurant serving Southern-style delicacies & traditional favorites and on-site underground valet parking. ... more   less 
Number of rooms
230

Questions & Answers

Here’s what questions travelers have asked, with answers from representatives of DoubleTree by Hilton Hotel - Richmond Downtown and other travelers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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