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DoubleTree by Hilton Hotel - Richmond Downtown

3.5 of 5 301 West Franklin Street, Richmond, VA 23220
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DoubleTree by Hilton Hotel - Richmond Downtown
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DoubleTree by Hilton Hotel - Richmond Downtown
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601 reviews from our community

Traveler rating
    186
    178
    143
    54
    40
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160
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Overland Park, Kansas
Top Contributor
251 reviews 251 reviews
83 hotel reviews
59 helpful votes 59 helpful votes
4 of 5 stars NEW

…because by the time you read it, this hotel will close, renovate for several months and one of the “Graduate” hotels. Seems a bit odd because the hotel looked pretty full and it wasn’t the cheapest available. Anyway, the room was nice and the staff was friendly.

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Springfield, United States
2 reviews
4 of 5 stars Reviewed 3 days ago NEW

The hotel is quite nice and convenient. This is the second year we stayed at this hotel. We initially choose this hotel because of its proximity /walkable distance to the convention center. We found the service to be very good and the room very comfortable. But, breakfast was an extra charge.

Review collected in partnership with DoubleTree by Hilton

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North Carolina
Contributor
15 reviews 15 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

The staff at this hotel confirmed they we closing approx March 1, 2015. Time is ticking.... maybe you can negotiate or get a good rate. Overall, the room rate was fairly good but matched the room condition. At first we were going to bring our dog (the fee was not outrageous as most hotel/motels) but we didn't. Drinks we outrageous... More 

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1 review
5 of 5 stars Reviewed 1 week ago

This hotel is nice and clean. The staff are very nice and helpful. There is a great shuttle service that is free that takes you where you want to go. I never had to wait for more than 5 minutes except in the morning when folks were traveling to the airport. THe rooms are very clean and comfortable. The bathroom... More 

Review collected in partnership with DoubleTree by Hilton

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New York, United States
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Quality of the room is very good except that there's no place to sit and do work. No desk or side chair and so a very small table with the coffee maker must be moved close to the bed for seating. Table is too small for anything other than the laptop itself.

Review collected in partnership with DoubleTree by Hilton

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ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

Dear George M, Thank you for your kind words about our hotel. I'm sorry to hear you had difficulty when working however. I hope this doesn't dissuade you from staying with DoubleTree in the future; many rooms are equipped with a desk and ergonomic chair, I'm sorry you did not receive one. Sincerely, Toni Pinto, General Manager More 

Senior Contributor
25 reviews 25 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago

This was a nice and clean hotel in downtown richmond. The staff overall was very friendly and helpful, although the front desk need to review their meet and greet manual. The room look just like what is in the picture. The bed was comfortable and clean. There were plenty of local info, but none of the standard info about the... More 

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ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

Dear TravellingTrio720, We appreciate you taking the time to review your experience. Our team understands and believes that our guests deserve a pleasant stay and we continue to seek new ways to impress. Your kind comments, which highlight our successes and areas for improvement, are appreciated as they foster change for the better. Thanks again and we look forward to... More 

CHESAPEAKE, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

My son and I traveled here for a one night stay and selected this hotel due to the close proximity to VCU. The staff was pleasant and accommodating. The room was clean and very comfortable. Buffet breakfast items could have been warmer but the service was great. The café where the Starbucks coffee is found is in the front of... More 

Review collected in partnership with DoubleTree by Hilton

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ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

Dear Carol B, We are delighted you took the time to share your kind review; we value your comments. It’s wonderful to know your stay was pleasant. I’m glad you enjoyed our friendly service and ample amenities. Thank you for staying with us and we look forward to seeing you again. Best, Toni Pinto General Manager More 

Dublin, Dublin, Ireland
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I've stayed here several times while travelling for business. The location is just a couple of blocks from some nice restaurants. The hotel itself is a solid DoubleTree standard - clean, well kept and very comfortable. I recommend staying here if you're in the Richmond area.

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ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

Dear BusinessTravellerJK, On behalf of our entire team I would like to thank you for your kind review. It’s wonderful to know that your stay was enjoyable. Our associates work hard to provide a pleasant stay, so we are appreciative that you took the time to review our hotel. Your feedback allows us to monitor the guest experience. We are... More 

Stafford, United States
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

The valet parking, shuttle drivers and room cleaning staff makes you feel at home. The bar was crowded so the service was slow BUT the wait staff was VERY friendly and courteous. The food was GREAT. View from the room was Beautiful

Review collected in partnership with DoubleTree by Hilton

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ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

Dear Jorge Rafael R, We are so appreciative of your kind review. It is rewarding to know that you enjoyed our pretty views and friendly service. Your remarks serve as encouragement to our team who strive to provide a pleasant stay. Thank you for taking the time to share your experience and please visit us upon your return to the... More 

1 review
3 of 5 stars Reviewed 2 weeks ago

We didn't have hot water when we needed to take a shower, the person who was parking or bringing my car had a nasty attitude answering the phone or when you were face to face to him. But people in the lobby very nice, they tried to help us any time that we needed something.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

Dear Gonazalo H, Thank you for taking the time to write a review about your recent stay. We appreciate your feedback and we’re very sorry for the issues that you experienced. We will take your comments regarding water temperature and valet service under consideration as we continually work to improve our guest experience. We hope you will consider staying with... More 

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Additional Information about DoubleTree by Hilton Hotel - Richmond Downtown

Address: 301 West Franklin Street, Richmond, VA 23220
Phone Number:
Location: United States > Virginia > Richmond
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel - Richmond Downtown 3.5*
Number of rooms: 230
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Also Known As:
Doubletree Richmond
Richmond Doubletree
Hotel Style:
#22 Family Hotel in Richmond
#23 Business Hotel in Richmond

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