We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 82 Richmond hotels

DoubleTree by Hilton Hotel - Richmond Downtown

3.5 of 5 Hotel   |   301 West Franklin Street, Richmond, VA 23220
Hotel deals
Hotel website
Hotel amenities
Save Saved
You added DoubleTree by Hilton Hotel - Richmond Downtown to your Saves list
DoubleTree by Hilton Hotel - Richmond Downtown
Best prices for your stay
Enter dates for best prices
mm/dd/yyyy mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 7 more sites!
61%
Ranked #32 of 82 Hotels in Richmond
A recent review
5 of 5 stars reviewed yesterday
Janis B Silver Spring, United States
Write a Review

496 reviews from our community

Traveler rating
    142
    149
    121
    49
    35
See reviews for
134
95
42
162
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
  • English first
  • Japanese first
  • Portuguese first
  • Any
English first
  • All months
    (496)
  • Mar-May only
    (139)
  • Jun-Aug only
    (162)
  • Sep-Nov only
    (105)
  • Dec-Feb only
    (90)
All months
Silver Spring, United States
1 review
5 of 5 stars Reviewed yesterday NEW

Conveniently located; mid-size hotel with spacious rooms and quality service. Warm welcome; staff is very customer service oriented. Parking is charged as extra amenity to the room charge with valet service.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
keller, United States
1 review
2 of 5 stars Reviewed yesterday NEW

Front staff not very friendly. No self parking anywhere in sight. Hallways and elevators very dingy and worn. Room had awful musty odor that was disgusting. Room was extremely outdate. Pillows had some type of I don't know what on the pillow cases. No hand towels in the bathroom. The bathroom extremely small with no room to get in shower... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Westport, Ireland
Top Contributor
131 reviews 131 reviews
92 hotel reviews
90 helpful votes 90 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Location seemed good.Check-in set the scene really - abrupt and discourteous.Never looked at me: asked my name and nothing else.Very poor welcome as first point of contact.Room was drab and dismal - lets have some proper lighting in the room!! Decor was very dated and drab.Sorely disappointed after a very long journey.Service at the bar was equally lacking. Sorry,but would... More

Was this review helpful? Yes
Baltimore, Maryland
Top Contributor
51 reviews 51 reviews
30 hotel reviews
34 helpful votes 34 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Stayed in this hotel for 2 nights for business. The hotel is located near VCU and within walking distance to most of downtown Richmond (10-15 minute walk to most places). I booked on the MVP rate at 111 bucks, not including tax. I wouldn't pay any more for this hotel though, there are better hotels in the area that charge... More

Was this review helpful? Yes
United States
1 review
2 of 5 stars Reviewed 6 days ago NEW

the hotel staff is great; the condition of the hotel, however, is poor. Hotel needs extensive upgrading. Doors in the room stuck, light bulbs were missing, burn marks in the carpet, no luggage racks in room. Also, the hotel charges $18 per day for parking.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

Dear Will P, I'm so sorry for your poor experience this week at our hotel. Please be assured I will be discussing your comments with our management team to work on immediate improvements. We take pride in providing the best accommodations so our lapses during your stay are being taken very seriously. I appreciate you noting our kind service. Again,... More

Wilmington, Delaware
2 reviews
4 of 5 stars Reviewed 6 days ago NEW

Spent a weekend visiting my daughter, and found the Doubletree to be a nice place to stay. It's an easy walk to campus and to the river trail system. Hotel bathroom was a little dowdy, but otherwise the room was perfectly acceptable.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

Dear 242SueK61, I’m happy to hear you found our accommodations clean and convenient while in town visiting your daughter at VCU. We appreciate your recommendation and hope to host you on your next visit. Thank you for taking the time to write. Best, Toni Pinto General Manager More

melbourne, United States
1 review
4 of 5 stars Reviewed 6 days ago NEW

For persons using downtown events or VCU venues this is a perfect hotel. Service is excellent. Bathrooms are small, but rest of room was excellent. Valet parking can get overwhelmed easily on the weekends. Atmosphere in common areas was excellent.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

Dear Kimberly M, We are delighted to hear of the comfort you experienced at our hotel. I’m glad you were able to take advantage of our modern rooms and location. Along with providing us with areas of opportunity, your feedback serves as encouragement to our associates who are the key to providing our guests with a satisfying stay. Please visit... More

Greenville, United States
1 review
5 of 5 stars Reviewed 1 week ago

This hotel is in the ideal location for visiting Richmond. It is centrally located to many sites in the area. The hotel staff are exceptional and the rooms are very clean. We have never had any problems or complaints. It is an older hotel but very well kept. Our rooms have been very spacious and quiet. We stay here every... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

Dear Carol L, Your comfort is our top priority, so it’s wonderful to know your stay was pleasant. Thank you for taking the time to share your experience. We enjoy hearing that you found our service friendly, location convenient and accommodations comfortable. We appreciate your review and recommendation and look forward to your return. Best, Toni Pinto General Manager More

Beaufort, South Carolina
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 1 week ago

We decided to treat ourselves and stay at a Doubletree. When I traveled extensively for business this was a favorite marque. And it meant a cut above in Hilton, which for my money is the best chain. But this hotel is run down as soon as you step out of the lobby. The elevators have beat up plywood walls. The... More

Was this review helpful? Yes 1
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

Dear A D, I’m sorry that our hotel and accommodations left you underwhelmed; though, I appreciate you acknowledging our friendly staff. Guest satisfaction is our highest priority and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages change for future stays. Thank you for taking the time to share your review. Best,... More

Bucks County, Pennsylvania
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Purchased a NASCAR racing package last weekend that included a two night stay in this hotel. Arrived late due to the horrendous I95 traffic but called ahead so our room was waiting. Right across the eighth floor elevator bank, the room was Spartan with two double beds and a nice LG flat screen however there were none of the customary... More

Was this review helpful? Yes
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

Dear William D, Thank you for taking the time to write a review about your recent stay at our hotel. We’re very sorry that your experience at our property was not up to our usual high standards and we apologize for all the inconveniences you experienced. We want you to know that the comments we receive from our guests are... More

Do you own or manage DoubleTree by Hilton Hotel - Richmond Downtown?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to DoubleTree by Hilton Hotel - Richmond Downtown? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about DoubleTree by Hilton Hotel - Richmond Downtown

Address: 301 West Franklin Street, Richmond, VA 23220
Phone Number:
Location: United States > Virginia > Richmond
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel - Richmond Downtown 3.5*
Number of rooms: 230
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, Travelocity, Priceline, Tingo, Hilton Hotels, Hotels.com, Odigeo and Venere so you can book your DoubleTree by Hilton Hotel - Richmond Downtown reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree Richmond
Richmond Doubletree

77 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (58)
Viewed
Business center/function rooms (1)
Viewed
Hotel & grounds (8)
Viewed
View from room (2)
Viewed
Bathroom (6)
Viewed
Room/suite (5)
Viewed
Dining (1)
Viewed
Other (35)

Management photos: Courtesy of the property manager

Viewed
All management photos (20)
Viewed
Business center/function rooms (2)
Viewed
Room/suite (10)
Viewed
Pool/beach area (2)
Viewed
Dining (1)
Viewed
Hotel & grounds (2)
Viewed
Other (3)
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Near DoubleTree by Hilton Hotel - Richmond Downtown