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All 81 Richmond hotels

DoubleTree by Hilton Hotel - Richmond Downtown

3.5 of 5 Hotel   |   301 West Franklin Street, Richmond, VA 23220
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61%
Ranked #30 of 81 hotels in Richmond
A recent review
5 of 5 stars reviewed yesterday
Aimee F Spring Lake, United States
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375 people have reviewed this hotel

Traveler rating
    102
    113
    96
    34
    30
See reviews for
96
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30
124
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
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  • English first
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English first
Spring Lake, United States
1 review
5 of 5 stars Reviewed yesterday NEW

Family Friendly and accomodating!! Food ok, service great. Room cozy and warm. Bathroom tiny, but clean and functioning great. STAFF TERRIFIC!! Valet assistance wonderful. Everyone so accomodating. Would love more bar app choices and better restaurant food, but can't say enough about STAFF - so Wonderful and kind!!

Review collected in partnership with DoubleTree by Hilton

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United States
1 review
3 of 5 stars Reviewed 3 days ago NEW

Rooms need updating -- stale smelling and windows have excessive moisture condensing on the interior. Location of the hotel was central to VCU. Hotel offers free shuttle to anywhere in 3 mi radius -- quick and efficient pick up and drop off.

Review collected in partnership with DoubleTree by Hilton

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ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

Kristine R, We appreciate your feedback and review. Thank you for sharing comments on our central location and efficient shuttle service, while providing areas of opportunity. Your feedback assists in our mission to continuously improve. We hope you'll consider staying with us again in the future. Thank you again for writing. Sincerely, Toni Pinto, General Manager More

central NY
Contributor
12 reviews 12 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Hate to dwell only on the negatives, so here are the positives. Great location. Close to everything Richmond has to offer. And, the valet was prompt and attentive. That being said....I will start with the room. We were given a handicapped accessible room. We should have turned around and asked for a different room, but didn't want to be a... More

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ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

luvgoodfoodcentralNY, Thank you for your review. We appreciate hearing from you and receiving your feedback. It is unfortunate to hear that you did not have a satisfying stay with us. I sincerely apologize for the areas we fell short of providing the exceptional service that our guests have come to expect and deserve. We value your business and do hope... More

USA
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 5 days ago NEW via mobile

Hotel was dingy and a bit run-down. Walls are very thin. Also, housekeeper came to room @ 9 am on Sunday. Yes, we forgot to hang the do not disturb sign but we were only there one night and housekeeping should know when people are checking out. Annoying!

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ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

RougeUSA, Thank you for your review. We appreciate your honest assessment and sincerely apologize for any inconveniences you experienced during your stay. We appreciate you choosing to stay with us and will make improvements for a more positive guest experience. Thank you again. Sincerely, Toni Pinto, General Manager More

reston, United States
1 review
3 of 5 stars Reviewed 1 week ago

It is a good location, but the hotel overall appearance is dirty and old. Staff is OK, but not too helpful. Lots of do it yourself attitude. For the $$$ the service, appearance and attitude should be better

Review collected in partnership with DoubleTree by Hilton

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ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

Irene D, Thank you for writing. We always appreciate hearing from our guests, especially about areas where we can improve. I am sorry for the service issues you encountered during your visit and want to assure that your comments have been addressed with our staff so we can do a better job of providing exceptional service. We're glad our location... More

Upper Marlboro, United States
1 review
3 of 5 stars Reviewed 1 week ago

The overall service was good. Receiving a warm cookie at check-in was great. The initial appreance and servioce starting with the valet was great. Everyone was hospitable and knowledgeable. the location was blocks away from my training, and the VCU rate was great for the room and daily parking. The hotel however is in need of updating. Water stains around... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

Anissa J, We appreciate hearing from you and thank you for writing a review. Your feedback is important to us on opportunities for improving our property and we apologize for the areas we fell short of meeting your expectations. We're pleased to know our hospitable staff, convenient location, and warm cookies at check-in made for an overall good stay. We... More

Fredericksburg, United States
1 review
4 of 5 stars Reviewed 1 week ago

People were very friendly and everyone was helpful. The hotel was very clean but getting a bit tired as it has a few years on it. No complaints and would stay again. Nice bar area and the bartender was friendly and made you want to say around.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

Brent S, Thank you for writing a review and sharing feedback from your visit to Doubletree Richmond Downtown. We're glad you enjoyed your stay, along with our friendly staff and clean hotel. We hope to see you again soon. Thank you again for your review. Sincerely, Toni Pinto, General Manager More

1 review
1 of 5 stars Reviewed 1 week ago

Only two shuttle trips on time and with pleasant drivers out of six taken. Room- no soap and shampoo one day - the next no coffee or creamer...nice apologetic people at the desk...but they should not have to apologize for routine things going wrong.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

224teresap, Thank you for your review. We’re sorry we didn’t provide the high quality of services you deserve. This is not typical of our hotel and staff, and we have addressed the issues you mentioned. We try to make each guest experience a great one at our hotel and we are sorry for falling short of this goal. Your satisfaction... More

Chalfont, Pennsylvania, United States
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

From the moment we pulled up, I knew we were off to a great start. Tommie helped me out of my car, greeted me and immediately asked what he could do to be off service. He asked where my and my friends were from and then made some recommendations for dinner and told us about the hotel shuttle. Check in... More

Was this review helpful? Yes
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

Kim M, It's fantastic to hear of your pleasant stay and appreciation of our staff at Doubletree Richmond. Each member of our team strives daily to not only provide exceptional guest experiences, but also to sincerely connect and engage with each of our guests. Tommie, Sean Smith, Herb and Nathaniel will be thrilled to hear that their excellence in service... More

Kingsport, Tennessee
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Just returned from a great stay at the DoubleTree in Richmond, VA. Wonderful location and loved the free (w/in 3 mile radius) shuttle service. All the employee were courteous and attentive but one driver - Sean Smith - really went the extra step. Sean came to get us when were weren't really sure where we were! But by staying on... More

Was this review helpful? Yes 1
ConcordHospitality, General Manager at DoubleTree by Hilton Hotel - Richmond Downtown, responded to this review

ElaineKpt, Thank you for your positive reflections on your time with us at Doubletree Richmond Downtown. Taking the extra steps for our guests is what leads our team to thrive in hospitality. I look forward to sharing your review with our staff and will be certain to recognize Sean Smith with a special commendation for his outstanding service. We appreciate... More

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Additional Information about DoubleTree by Hilton Hotel - Richmond Downtown

Also Known As:
Doubletree Richmond
Richmond Doubletree
Address: 301 West Franklin Street, Richmond, VA 23220
Phone Number:
Location: United States > Virginia > Richmond
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#30 Business Hotel in Richmond
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — DoubleTree by Hilton Hotel - Richmond Downtown 3.5*
Official Description (provided by the hotel):
The Doubletree Hotel Richmond Downtown is an excellent hotel in the heart of Richmond. Our hotel is the closest to the Va Commonwealth University campus, is near the historic business and financial districts and is within walking distance of the Commonwealth of Virginia Capitol building. Guests will enjoy our comfortable hotel lodgings including Sweet Dreams by Doubletree beds, seasonal roof-top pool, complimentary wireless internet, complimentary shuttle service within a three-mile radius, upscale dining at our 301 Franklin restaurant serving Southern-style delicacies & traditional favorites and on-site underground valet parking. ... more   less 
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