What a disaster. I booked a two day (6/27-6/28) stay for my husband who is on the road for business. This is a 3* hotel? more like a 1*. The power in the hotel went out on Saturday for a few hours. I suggested going in the pool for a while to wait for it to go back on..oh wait... more

Service was nice and supportive, but this place is a mainly a place for tour buses to stop so the senior citizens can mull about the lobby. The place smelled very musty/moldy in the hallways, the walls are so think you can hear people running around upstairs, and everyone next to you talking. Very large facility so not bad to... more

Got this via Hotwire for $50 per night. Incredible value. Too far from centre though. plenty of eateries in immediate area. Only let down by one individual desk clerk who bordered between surly and rude. Others were fine, though, and we didn't let his attitude spoil our stay. more

My first review of this hotel was in July 2008. I had bed bugs in my room and I want to add details about what happened afterwards with hotel management. Although it was a terrible experience, at least the hotel tried to make it up to me. They checked the room, found 2 adult bed bugs, and gave me a... more

Rooms were nice although they still have old fashioned massive tvs in bedrooms, and the furniture is looking well worn and chipped. We were woken up a 1am by a thoughtless group of male guests who had been drinking and decided to party underneath our window I phoned guest services and after ten minutes the noise stopped. Apart from that,... more

Stayed there for four nights, nice hotel and good value.Location is superb if visiting around and in Richmond, convenient to malls and stores. more

I was very impressed with the room that we stayed in! The entire place had been remodeled and the rooms were beautiful! I would recommend this place to anyone. The only issue we had was there were a million kids in town that weekend and they seemed to be on our floor so it was tough trying to sleep in... more

I got this room for $40/night on Priceline.com. It was such a great value. The young lady at the front desk was most hospitable. After reading the reviews I asked for a room that was close and she gladly accomodated such, as well as our request for late checkout. The room was clean and the King bed was sooo comfortable!... more

Everything looks old, worn and dated. The restaurant in the lobby had some poor folks sitting at tables in a lobby corridor since they did not open the main room for dinner. The room was okay, but could easily have been at a budget hotel as far as furnishings were concerned. Maybe its me, but I don't like a concierge... more