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Candlewood Suites Richmond Airport

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5400 Audubon Drive, Richmond, VA 23150
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Candlewood Suites Richmond Airport
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Candlewood Suites Richmond Airport
Candlewood Suites Richmond Airport
Candlewood Suites Richmond Airport
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176 reviews from our community

Traveler rating
    121
    38
    13
    4
    0
See reviews for
54
39
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45
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Candlewood Suites Richmond Airport
See the most recent reviews
Southern NJ
Top Contributor
345 reviews 345 reviews
48 hotel reviews
215 helpful votes 215 helpful votes
4 of 5 stars Reviewed December 12, 2011

When we cut short our Charleston stay due to heating and a/c problems in our expensive downtown hotel room, we moved on to Richmond and had to find a place to stay for two nights. Our adult daughter pulled out her smartphone and went to TripAdvisor. Based on the reviews and its location nearer to the Northern Neck of Virginia... More 

Was this review helpful? Yes 1
jbrown804, General Manager at Candlewood Suites Richmond Airport, responded to this review

Thank you GreenUnicorn for your review of our hotel. I am sorry to hear about your earlier experience with another hotel, but we are glad that you stayed with us in Richmond. I wanted to comment on a few things you had made mention of in your review, to try and clear up any confusion. The ice machines in the... More 

Highland Springs
1 review
5 of 5 stars Reviewed November 27, 2011

I've never done a review for a hotel before, but I felt I had to with this place. They had amazing prices. I felt like I got alot for my money. The best part was the room. The person at the front desk told me they had been open 3 years, but it looked brand new. Really nice people working... More 

Was this review helpful? Yes
jbrown804, General Manager at Candlewood Suites Richmond Airport, responded to this review

Thank you Johnathen M for your review of our hotel. I am very glad to hear that you enjoyed your stay with us. We do boast some of the best prices in the entire airport area. And, you can expect the best extended stay accommodations around. If you find yourself in the area again, please stop by. Even if you... More 

South Florida
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 24, 2011

My oldest daughter and I stayed here for two nights when visiting Virginia for a symposium. We loved it! It was very close to the Richmond Airport, but we had no airport noise. The mini kitchen was wonderful. The hotel is just down the street from a well stocked outdoor mall area with a bunch of restaurant choices. The rooms... More 

Was this review helpful? Yes 1
jbrown804, General Manager at Candlewood Suites Richmond Airport, responded to this review

Thank you FlaTripper75 for your recent review of your stay with us. First and foremost, happy holidays! I am so glad to read that you had an enjoyable stay with us. We are practically right in the center of everything here near the airport. As you mentioned, we are just a minute away from the White Oak Shopping Center, where... More 

Goteed1
Top Contributor
116 reviews 116 reviews
94 hotel reviews
89 helpful votes 89 helpful votes
3 of 5 stars Reviewed November 22, 2011

Had 1 night stay for business here and was due to arrive shortly before midnight. I called ahead and they told me as long as I arrive even a minute before midnight, if I call in to the hotel, the shuttle driver will stick around for me. I arrived at 11:40pm and called the hotel and kept getting voicemail. Couldn't... More 

Was this review helpful? Yes 1
jbrown804, General Manager at Candlewood Suites Richmond Airport, responded to this review

Thank you Goteed1 for your recent review of your stay with us here at the Candlewood Suites. First and foremost, let me apologize for the inconveniences you experienced during your short stay. The fort you mentioned is the front desk, we operate on extended stay practices that have the hours of operation for the front desk from 7am to 11pm.... More 

virginia
Top Contributor
64 reviews 64 reviews
25 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed November 14, 2011

I have stayed here before and reviewed before but need to add some new info. This trip we flew out, left our car here and stayed on the end of the trip. To do this, you have to make contact with one of the managers as they are the only ones who set your reservation up. This took a little... More 

Was this review helpful? Yes
jbrown804, General Manager at Candlewood Suites Richmond Airport, responded to this review

Thank you Crazyteapot for staying with us again, and for your most recent review of your stay. On occasion, it is necessary to have person's stay in one of our 4 rooms near the elevator, and we usually only use these rooms when we are near the sold out mark for that room type. Most likely, we could have moved... More 

Denver, Colorado
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 1, 2011

Clean and comfortable, great value! Kitchenette, fridge , microwave...definitely stay here if visiting the Richmond area.

Was this review helpful? Yes
jbrown804, General Manager at Candlewood Suites Richmond Airport, responded to this review

Thank you JudgeSmails11 for your recent review of our hotel. I am extremely glad to see that you rated us with all 5's also! We want to provide the best experience that we can possibly give, with each guest that stays with us. You also make mention of a few of our ammenities, such as the kitchenette, full size fridge,... More 

Salt_Lake
Top Contributor
83 reviews 83 reviews
15 hotel reviews
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed October 31, 2011

This hotel is clean, had a clean nice room, free shuttle service to and from the airport and amazing customer service with all staff. They even had small food items for sale at very reasonable prices.

Was this review helpful? Yes
jbrown804, General Manager at Candlewood Suites Richmond Airport, responded to this review

Thank you Frequent_Trav for your recent review of our hotel. I am extremely pleased to see that you ranked us with all 5's, and that you had such a pleasant stay with us. We strive for perfection in customer service, and it sounds like we hit the mark well with your stay. If you find yourself in the area again,... More 

Centennial, Colorado
Senior Contributor
37 reviews 37 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed October 31, 2011

Although the lobby smelled somewhat of cigarette smoke, our room was clean, spacious and smoke free. With a full fridge, stove top, microwave, toaster and all the kitchen tools and dishes necessary we were able to purchase food at the Kroger Grocery nearby and cook up some meals for less money than going to a restaurant. The best feature for... More 

Was this review helpful? Yes
jbrown804, General Manager at Candlewood Suites Richmond Airport, responded to this review

Thank you afeistychick for your review of our property. I want to first apologize for the inconvenience in the lobby with the cigarette smoke. Normally, this doesn't tend to be an issue, but sometimes the smell can linger near the desk. A poor design flaw that we are actively seeking to fix. It sounds as if you took advantage of... More 

Weymouth, United Kingdom
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 27, 2011

Fantastic rooms at incredibly low price. Unfortunately, due to an illness (my Wife doesn't drive) we were car-less and this meant cabs everywhere $30-$40 into Richmond with tip plus long cab ride from Amtrak station ($60). The staff and very helpful and the rooms excellent. Would definitely choose this again but only when I am able to drive again.

Was this review helpful? Yes
jbrown804, General Manager at Candlewood Suites Richmond Airport, responded to this review

Thank you MillWall92 for your review of our property. I am pleased that you enjoyed the property and your stay with us. It seems like you had some issue with the cabs in the area, as far as prices are concerned. The best thing, in this area, is to get a rental car and one of the local rental car... More 

Durham, North Carolina
Top Contributor
52 reviews 52 reviews
21 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed October 19, 2011

We just stayed one night, but glad I read the reviews here first. I was a little leary as one review mentioned it smelling of cigarette smoke, but did not notice anything like that at all. It was very clean and in fact very pleasant smelling. Typical Candlewood, full kitchen, recliner, nice size bathroom. Haven't stayed at this chain in... More 

Was this review helpful? Yes
jbrown804, General Manager at Candlewood Suites Richmond Airport, responded to this review

Thank you ChiSox for your review of our property. I am glad that you did not have any issues with the cigarette smoke, we are still in the process of converting over to a fully non-smoking hotel. It sounds like you have used Candlewood Suites in the past. It is nice to hear that you came back to our brand,... More 

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