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All 82 Richmond hotels

Candlewood Suites Richmond Airport

2.0 of 5 Hotel   |   5400 Audubon Drive, Richmond, VA 23150
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89%
Ranked #9 of 82 Hotels in Richmond
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 5 days ago
Daniel H Wilkes-Barre, Pennsylvania, United States
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159 reviews from our community

Traveler rating
    107
    36
    12
    4
    0
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52
32
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41
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • German first
  • Any
English first
Wilkes-Barre, Pennsylvania, United States
1 review
5 of 5 stars Reviewed 5 days ago NEW

Although my stay at Candlewood Richmond was cut short, I will most definitely stay there again when I'm in the area. The staff went above and beyond to make sure I was satisfied with everything. I will recommend this hotel to everyone!!!

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Harpenden, UK
Top Contributor
181 reviews 181 reviews
169 hotel reviews
175 helpful votes 175 helpful votes
4 of 5 stars Reviewed 1 week ago

I've never stayed in a Candlewood Suites before, but this place was really good and I'll certainly use the chain again. Our room was very big and well-equipped with a full kitchen. It's built for long-stay guests, but happy to accept overnighters, and the rate was really keen. My only complaint was that the only place to smoke outside in... More

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Waverly, Tennessee, United States
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

Allow me to again recommend the Candlewood Suites, Richmond Airport for this team of folks are second to none!!! I have been challenging at times, but they always rise to the occasion. They have been right on target to meeting my room requirements which have included last minutes requests needing multiple rooms. Cleanliness is a must and attention to detail... More

Was this review helpful? Yes
CMays804, General Manager at Candlewood Suites Richmond Airport, responded to this review

Dear Don L, Wow, thank you again for such a fantastic review you have given us here at Candlewood Suites Richmond Airport! I assure you none of your requests would ever be seen as challenging, as we love to welcome back such a wonderful guest! We will make sure to keep everything just as immaculate as you love it to... More

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

I have been staying with candlewood suites for about five years and the staff is awesome and very accomadating. The rooms are are clean and comfortable. We will continue to stay at candlewood suites in the future.

Was this review helpful? Yes
CMays804, General Manager at Candlewood Suites Richmond Airport, responded to this review

Dear kbs3, Thank you for all of your wonderful words, and thank you even more for your continued loyalty to our hotel and our team! We will promise to make sure everything you love about us stays just the way you want it for many years to come! Until we see you again! Sincerely, Chris Mays General Manager More

Newfoundland, Pa
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We had a short, overnight stay on our way down to North Carolina. We loved the space in the suites, the cleanliness of the room, and the fact that the room was equipped with everything we needed. Staff was helpful and friendly. It was in a great location as well, as we were able to get on and off the... More

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CMays804, General Manager at Candlewood Suites Richmond Airport, responded to this review

Dear Bewicks2, Thank you for such a wonderful review of our hotel here at Candlewood Suites Richmond Airport. We work very hard to make sure all of our guests feel right at home, and our housekeeping team has been doing a fantastic job at keeping everything in immaculate order. I am glad to hear our location turned out to be... More

Virginia Beach, Virginia
1 review
5 of 5 stars Reviewed August 4, 2014

My stay at your facility was not only enjoyable due to the cleanliness of your room but mostly because of your night auditorium Melissa Taylor. She was an absolutely pleasure and welcomed us with a genuine friendliness. I would definitely come stay another weekend and will be referring to friends and family. Great customer service skills, please make sure you... More

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CMays804, General Manager at Candlewood Suites Richmond Airport, responded to this review

Dear jenn602, Thank you for the time to write such a kind review of our hotel. Thank you for the praise in regards to the cleanliness of our property, our housekeeping team works very hard every day; as well for the kind words towards our night auditor Melissa, she has proven time and time again to be such a valuable... More

Ottawa, Canada
Senior Contributor
26 reviews 26 reviews
14 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed July 18, 2014

We stopped here for an overnight stay on a road trip from Florida to Ottawa on July 13, 2014... We got in late but still had amazing service. The room was clean and spacious. Beds were SUPER comfortable! The only thing that bothered us a bit was the smell in the hallway... I understand anyone can cook pretty much anything... More

Was this review helpful? Yes 1
CMays804, General Manager at Candlewood Suites Richmond Airport, responded to this review

Dear Danyka006, First of all allow me to thank you for taking the time to write such a heartwarming kind review of our hotel! I do sincerely apologize about the issue with the other guest's cooking, it is true everyone can cook anything they want in our hotel, but we will make sure to pay closer attention to this in... More

Richmond, Virginia
Senior Contributor
31 reviews 31 reviews
12 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed July 16, 2014 via mobile

The amenities, amazing staff, room size, and cleanliness are top notch. I am an IHG Gold /Platinum member and have not been impressed with the other brands. This hotel has changed my mind completely. Perks: Free laundry units, outdoor grills, fitness center, honor snack zone, complimentary business center, and full kitchens, newly updated tub and shower, work station, and LCD... More

Was this review helpful? Yes
CMays804, General Manager at Candlewood Suites Richmond Airport, responded to this review

Dear Andrea W, Thank you for your honest review of our property and hotel. I am very happy to hear that all of our amenities, channel selection and most importantly, the housekeeping team has been able to meet all of your standards. I sincerely thank you for all of the praise towards all of our teammates hard work, I assure... More

Ivy, Virginia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 28, 2014

The staff here is absolutely top notch. They are helpful, smiling and cheerful and happy to make your stay as nice as possible. I did not use the restaurant nor the swimming pool so cannot comment on those.The shuttle to the airport runs often and the airport is only 10 minutes away.

Was this review helpful? Yes
CMays804, General Manager at Candlewood Suites Richmond Airport, responded to this review

Dear Michie B, Thank you for your fantastic review of our hotel here in Richmond Virginia. Words can not express how happy I am to hear that all of my team's hard work and cheeriness is being not only recognized and appreciated, but shown for the world to see! You have my assurance that we will always work our hardest... More

Los Angeles, California
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed June 20, 2014

When the shuttle bus driver found out I had decided that I would walk to the restaurant before he had returned from a prievious trip. He actually came looking for me along the route, met me half way and gave me a lift. This type of personal service is not very common and all the staff seemed to care about... More

Was this review helpful? Yes
CMays804, General Manager at Candlewood Suites Richmond Airport, responded to this review

Dear Grizzly1_12, Thank you for your review of our property here in Richmond Virginia. It makes me very happy to hear that our shuttle drivers are going out of their way to deliver the most accommodating and heartfelt service they can come up with! You are absolutely right that type of personal service is uncommon, and I will make sure... More

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Additional Information about Candlewood Suites Richmond Airport

Address: 5400 Audubon Drive, Richmond, VA 23150
Phone Number:
Location: United States > Virginia > Richmond
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites Richmond Airport 2*
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Also Known As:
Candlewood Suites Richmond Airport Hotel Richmond

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