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Candlewood Suites Richmond Airport

Certificate of Excellence
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5400 Audubon Drive, Richmond, VA 23150
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Candlewood Suites Richmond Airport
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Candlewood Suites Richmond Airport
Candlewood Suites Richmond Airport
Candlewood Suites Richmond Airport
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176 reviews from our community

Traveler rating
    121
    38
    13
    4
    0
See reviews for
54
39
16
45
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
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Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 1 week ago

I'm here with Swift training with the company and have the pleasure of staying here for three weeks. The staff is incredible and very friendly. Unlike most places you stay where staff avoids eye contact, here they actually smile and converse more then just saying hello. Rooms are cleans, laundry service is free as well as the gym and grill... More 

Was this review helpful? Yes
Syracuse, New York
1 review
5 of 5 stars Reviewed 1 week ago

We came as a family while my husband was on a work trip. The hotel staff went above and beyond at making our entire family feel welcome. They made my husband and I as well as our young daughter feel like we were home away from home part of the family. We felt like we were making new friends. We... More 

Was this review helpful? Yes
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

When visiting the family in the Richmond area I always stay at this property. The staff is wonderful and always accommodating. The rooms are always bright, inviting, and clean. I would highly recommend this property to all when staying in this area.

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 18, 2015

When we arrived the magager, Brian Willis, was standing at the front of the desk prepared to serve us! He greeted us with a smile and bubbly attitude which made us feel welcome! He also joked around with us to show off his sense of humor which I really like in hotel staff! I hate going to hotels where the... More 

Was this review helpful? Yes 1
Camden, North Carolina
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 18, 2015

After 17 hours of air travel, delays due to weather etc. it was midnight and I was extremely cranky and irritable. I called the candlewood suites to get the shuttle to pick us up from the airport and take us back to our car at the hotel. I was not familiar with Richmond airport and it was empty at this... More 

Was this review helpful? Yes 1
Suffolk, Virginia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 28, 2015

Had a great stay at the Airport Candlewood Suites in Richmond, Virginia. I have stayed at this hotel several times per years since 2012. The staff is always friendly and helpful. I was pressed for time during check out and Melissa Taylor got me checked out in no time. The hotel is clean and well maintained. I recently traveled with... More 

Was this review helpful? Yes 1
CMays804, STAFF at Candlewood Suites Richmond Airport, responded to this review

Hey Barbara T thanks for such an awesome review! We couldn't be happier to hear that we have kept our customer service momentum going for you since you first started staying with us, and I'm glad to hear Melissa was able to get you all taken care of! Take care until we get to see you again this summer! More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 25, 2015

Starting from the outside the hotel was very well kept. We arrived to the hotel around 11pm. The employee working at the time was very polite and professional. They made us very comfortable and welcome us with warm greetings. Nathan and Melissa are one of the best staff I have seen working at a hotel in a very very long... More 

Was this review helpful? Yes 1
CMays804, Staff at Candlewood Suites Richmond Airport, responded to this review

Thank you KevinT for such an awesome review of our hotel! Don't worry we will make sure everyone hears about your compliments, and we will make sure Melissa and Nathan hear all of the nice words and appreciation you have left them! More 

Charlottesville, Virginia
Top Contributor
99 reviews 99 reviews
24 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed January 24, 2015

This is a solid property and i would stay here again. The hotel is a safe "4" with a helpful and friendly staff. We booked because we had an early flight and like the IHG Rewards program. (However, we were not given the usual IHG Rewards amenity bag at check-in.) The room was mostly fine but there was air in... More 

Was this review helpful? Yes 2
CMays804, General Manager at Candlewood Suites Richmond Airport, responded to this review

Dear JJh1764, First of all allow me the opportunity to thank you for such a detailed, honest, and heartfelt review of our hotel at Candlewood Suites Richmond Airport! Without reviews such as yours, Hotels would struggle to find the exact pulse of our guests, and we would lose the opportunity to continue improving. Thank you so much for your kind... More 

Archdale, North Carolina, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 22, 2014

The staff is really friendly, and makes you feel at home, and goes out of their way to welcome you. Rooms are clean. Wonderful staff. I stay in room 117 and I'm here in VA for a company called Entact. Of course I'm in construction, and there's a few other construction company's here as well. The people staying here are... More 

Was this review helpful? Yes 2
CMays804, General Manager at Candlewood Suites Richmond Airport, responded to this review

Dear Karen J, Thank you for such an awesome review of our hotel. It is true it has been awhile, and we will truly miss you, so make sure you come visit us when you get the chance! Good Luck and Safe Travels! Sincerely, Chris Mays General Manager More 

Clearwater, Florida
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed December 9, 2014

When travelling, I use the "3 C" approach when deciding where to stay. First ( and most important ) is CLEAN. Next, is COMFORT. Last, is CONVENIENT ( good location ). I must say Candlewood meets all 3 criteria very adequately. Rooms were immaculate, bedding was very comfortable; room had every amenity including fridge, microwave & oven. Finally, location was... More 

Was this review helpful? Yes
CMays804, General Manager at Candlewood Suites Richmond Airport, responded to this review

Dear Frank L, Thank you for the time you have taken to write such a fantastic review of our property. We work very hard to keep our hotel in tip top condition, and I assure you that our team will hear your wonderful review. I am very happy to hear that you were delighted with all of our amenities, cleanliness... More 

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