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Candlewood Suites Richmond Airport

#10 of 87 Hotels in Richmond
Certificate of Excellence
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5400 Audubon Drive, Richmond, VA 23150
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1 room 1 guest
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Candlewood Suites Richmond Airport
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192 Reviews from our TripAdvisor Community

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Traveler rating
    126
    46
    15
    5
    0
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Virginia Beach
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

This was a really nice hotel to stay before I flew to San Juan, Puerto Rico. I stayed in the King suite and it was really so spacious and clean. The employees were very helpful and friendly. They advised me that a shuttle could take us to the airport and pick us up when we returned for free. I was... More 

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Folsom, California
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Though this was very convenient to Richmond airport, the King suite was very spacious and there was lots of shopping within one mile, the room didn't seem entirely clean and there were funny smells. We had 2 rooms for our family, and both rooms had a lingering smell, like it was covering up something. In a pinch, it was OK,... More 

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Irvin W, General Manager at Candlewood Suites Richmond Airport, responded to this review

Dear Heidi H, Thanks for taking the time to post a review about your most recent stay at our hotel. I was happy to see that you were satisfied with our service and the location of our hotel. As you stated, we are very close to the Richmond Airport and other Richmond shopping areas and those are some of the... More 

Las Vegas, Nevada
1 review
4 of 5 stars Reviewed 4 weeks ago

The staff here is really nice and easy to engage in conversation with. The rooms are consistently clean and the shuttle is free to ride. They will take you about a 2 Mile radius but everything you will need is pretty much in that space. Checking in and out is easy. Free paper and goodie bag for IHG gold members... More 

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Irvin W, General Manager at Candlewood Suites Richmond Airport, responded to this review

Dear Anon A, Thank you for the positive comments you posted about our hotel staff. We take great pride in our customer service here at the Candlewood Richmond Airport and it is always good to see that being noticed. I have also noticed that you have stayed with us in the past and I am happy to see that we... More 

BRONX, NY
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed July 18, 2015

I have stayed at this hotel several times. It is usually my go to hotel when I must overnight in Richmond. This last time I booked my room with points and at check in gave them my credit card as usual. When I checked my statement I was charged $20. I called the hotel and was told it was a... More 

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IHGCare, Guest Relations Manager at Candlewood Suites Richmond Airport, responded to this review

Dear MANTHYGAL, Thank you so much for your patronage as an IHG Rewards Club member and for posting a feedback for our hotel. We would like to apologize for the inconvenience you had with regards to the charges on your credit card. We would like to follow up on this situation that is why we have sent you a private... More 

Philadelphia, PA
Level Contributor
46 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed July 12, 2015

My husband and I stayed one night at this hotel during a long road trip. I picked the hotel mostly for the location and easy access of the highway, but was pleasantly surprised The room itself was very nice. Small but nice kitchen with full refrigerator, stove, dishwasher, microwave, etc. Also came fully stocked with dishes, pots, pans, etc. The... More 

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Manhattan, Kansas
Level Contributor
77 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed June 30, 2015

I stayed here with a buddy I haven't seen in a few years, and we were very comfortable. Each bed was spacious and well-kept, and the mini-kitchen was great for the few amenities we wanted. You really can't walk anywhere from here, so don't come thinking that you'll park and then get to stretch your legs a little: the rooms... More 

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Lubbock, Texas
Level Contributor
29 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed June 29, 2015

Our family was supposed to arrive on a flight to Richmond, Virginia at midnight, but thanks to Tropical Storm Bill, we didn't arrive from DFW until after 3am. I knew that the last shuttles to the hotels had stopped running hours ago, so I called to ask what they suggested for transportation. Melissa Taylor from the night desk answered, apologized... More 

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Irvin W, General Manager at Candlewood Suites Richmond Airport, responded to this review

Dear Dianne C, Thank you for posting your wonderful comments about our hotel and the staff members you came in contact with. We understand that when you travel sometimes things don't go as planned and it can be frustrating. The individuals you mentioned in your review along with the rest of the hotel staff want to make your stay with... More 

South Yarmouth, Massachusetts, USA
Level Contributor
134 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
4 of 5 stars Reviewed June 28, 2015

We stayed in this hotel during our ride from Florida to Cape Cod. This Candlewood property is as good as any in the Candlewood chain. It is very close to Richmond International Airport so at 6 AM when the first plane takes off you know where you are. This is good if you are flying out but not so good... More 

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Altamonte Springs, Florida
Level Contributor
35 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed June 23, 2015

This is a wonderful location to stay while in the Richmond area. The airport is close, there is a large mall area not far and Richmond is just minutes away. With that said the hotel it's self is newer and nicely decorated, relatively clean. You get maid service weekly, which can be very good to mediocre. The room I had... More 

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Wilmington, Delaware
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed May 19, 2015

Love this hotel! It was my second stay, and it's pet friendly. Very close to the airport, and there's a large shopping center within 2 miles. The hotel is clean and very nicely decorated. Loved the full kitchen (although I didn't get to use it much this time around). It's not the Ritz-Carlton, but it's a great hotel for the... More 

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