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Candlewood Suites Richmond Airport

Certificate of Excellence
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5400 Audubon Drive, Richmond, VA 23150
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Candlewood Suites Richmond Airport
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183 Reviews from our TripAdvisor Community

Traveler rating
    125
    40
    13
    5
    0
See reviews for
59
41
16
45
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
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  • All months
    (183)
  • Mar-May only
    (45)
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Wilmington, Delaware
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Love this hotel! It was my second stay, and it's pet friendly. Very close to the airport, and there's a large shopping center within 2 miles. The hotel is clean and very nicely decorated. Loved the full kitchen (although I didn't get to use it much this time around). It's not the Ritz-Carlton, but it's a great hotel for the... More 

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Vero Beach, Florida
Top Contributor
175 reviews 175 reviews
41 hotel reviews
62 helpful votes 62 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We stayed at this long stay hotel because of good reviews. Although it costs as much as nearby full service hotels, there is no maid service, the rooms were only moderately clean, the air conditioning was either freezing or stuffy, and there are no pet-free rooms for allergy sufferers. There are no ice machines because there is "full size appliance"... More 

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IHGCare, Guest Relations Manager at Candlewood Suites Richmond Airport, responded to this review

Dear lga311, Thank you for taking the time to write your review following your recent stay. We work very hard to ensure our facilities and service are superior and we strive to be the best Candlewood Suites around. I sincerely apologize that our amenities and room conditions fell below your expectations. I assure you the feedback we receive will be... More 

Fieldale, Virginia
Senior Contributor
23 reviews 23 reviews
17 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Our room was large and clean. It had a full kitchen. We were close to lots of resturants and shopping. The staff was friendly and helpful. Our room was next to the elevator which meant we could hear people getting on/off. That was annoying late at night. The room needs more insulation around the door.

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Pearl River, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed April 24, 2015 via mobile

Hotel wad excellent. Was so surprised how big the rooms were and how clean they were. The staff was awesome. They were so friendly and knowledgable. I was so pleased with my stay. The bed was so comfortable and I slept so well. I am looking forward to staying there again.

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Tidewater, Virginia, United States
Reviewer
5 reviews 5 reviews
3 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed April 5, 2015

The hotel is very nice. The rooms and amenities were "ok" but the staff is excellent and made sure our stay was wonderful. The front desk clerk (male, glasses) Friday night 4/3 was really really nice and accommodating. Irvin (from Blacksburg) was also wonderful and extremely helpful. Only recommendations I have are to include lotion in the rooms (& shower... More 

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Richmond, Virginia
1 review
5 of 5 stars Reviewed April 5, 2015

i really enjoyed my stay at candlewood suites they have two of the most excellent hotel guest service workers Nathan & Melissa were two of the most greatest of all when ever im in richmond i wouldnt think twice about where me an my family will be staying they were kind an very pleasant i give them 10 stars in... More 

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Boston, Massachusetts
1 review
5 of 5 stars Reviewed April 1, 2015

I stayed at the Candlewood Suite in Richmond, VA and everyone was so, very pleasant and helpful: Brian Willis (Operations Manager), Nathan Blackwell (Front Office Supervisor) Amy Vrable (Director of Sales) and many other employees I will come back when I ever visit VA again I also, will recommend people to stay at this facility too!!

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Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed March 25, 2015

I'm here with Swift training with the company and have the pleasure of staying here for three weeks. The staff is incredible and very friendly. Unlike most places you stay where staff avoids eye contact, here they actually smile and converse more then just saying hello. Rooms are cleans, laundry service is free as well as the gym and grill... More 

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Syracuse, New York
1 review
5 of 5 stars Reviewed March 20, 2015

We came as a family while my husband was on a work trip. The hotel staff went above and beyond at making our entire family feel welcome. They made my husband and I as well as our young daughter feel like we were home away from home part of the family. We felt like we were making new friends. We... More 

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Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 13, 2015

When visiting the family in the Richmond area I always stay at this property. The staff is wonderful and always accommodating. The rooms are always bright, inviting, and clean. I would highly recommend this property to all when staying in this area.

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