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Candlewood Suites Richmond Airport

Certificate of Excellence
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5400 Audubon Drive, Richmond, VA 23150
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Candlewood Suites Richmond Airport
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Candlewood Suites Richmond Airport
Candlewood Suites Richmond Airport
Candlewood Suites Richmond Airport
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179 reviews from our community

Traveler rating
    124
    38
    13
    4
    0
See reviews for
56
40
16
45
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
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Tidewater, Virginia, United States
Reviewer
5 reviews 5 reviews
3 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel is very nice. The rooms and amenities were "ok" but the staff is excellent and made sure our stay was wonderful. The front desk clerk (male, glasses) Friday night 4/3 was really really nice and accommodating. Irvin (from Blacksburg) was also wonderful and extremely helpful. Only recommendations I have are to include lotion in the rooms (& shower... More 

Was this review helpful? Yes
Richmond, Virginia
1 review
5 of 5 stars Reviewed 1 week ago

i really enjoyed my stay at candlewood suites they have two of the most excellent hotel guest service workers Nathan & Melissa were two of the most greatest of all when ever im in richmond i wouldnt think twice about where me an my family will be staying they were kind an very pleasant i give them 10 stars in... More 

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Boston, Massachusetts
1 review
5 of 5 stars Reviewed 2 weeks ago

I stayed at the Candlewood Suite in Richmond, VA and everyone was so, very pleasant and helpful: Brian Willis (Operations Manager), Nathan Blackwell (Front Office Supervisor) Amy Vrable (Director of Sales) and many other employees I will come back when I ever visit VA again I also, will recommend people to stay at this facility too!!

Was this review helpful? Yes
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 3 weeks ago

I'm here with Swift training with the company and have the pleasure of staying here for three weeks. The staff is incredible and very friendly. Unlike most places you stay where staff avoids eye contact, here they actually smile and converse more then just saying hello. Rooms are cleans, laundry service is free as well as the gym and grill... More 

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Syracuse, New York
1 review
5 of 5 stars Reviewed 4 weeks ago

We came as a family while my husband was on a work trip. The hotel staff went above and beyond at making our entire family feel welcome. They made my husband and I as well as our young daughter feel like we were home away from home part of the family. We felt like we were making new friends. We... More 

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Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 13, 2015

When visiting the family in the Richmond area I always stay at this property. The staff is wonderful and always accommodating. The rooms are always bright, inviting, and clean. I would highly recommend this property to all when staying in this area.

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 18, 2015

When we arrived the magager, Brian Willis, was standing at the front of the desk prepared to serve us! He greeted us with a smile and bubbly attitude which made us feel welcome! He also joked around with us to show off his sense of humor which I really like in hotel staff! I hate going to hotels where the... More 

Was this review helpful? Yes 1
Camden, North Carolina
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 18, 2015

After 17 hours of air travel, delays due to weather etc. it was midnight and I was extremely cranky and irritable. I called the candlewood suites to get the shuttle to pick us up from the airport and take us back to our car at the hotel. I was not familiar with Richmond airport and it was empty at this... More 

Was this review helpful? Yes 1
Suffolk, Virginia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 28, 2015

Had a great stay at the Airport Candlewood Suites in Richmond, Virginia. I have stayed at this hotel several times per years since 2012. The staff is always friendly and helpful. I was pressed for time during check out and Melissa Taylor got me checked out in no time. The hotel is clean and well maintained. I recently traveled with... More 

Was this review helpful? Yes 1
CMays804, STAFF at Candlewood Suites Richmond Airport, responded to this review

Hey Barbara T thanks for such an awesome review! We couldn't be happier to hear that we have kept our customer service momentum going for you since you first started staying with us, and I'm glad to hear Melissa was able to get you all taken care of! Take care until we get to see you again this summer! More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 25, 2015

Starting from the outside the hotel was very well kept. We arrived to the hotel around 11pm. The employee working at the time was very polite and professional. They made us very comfortable and welcome us with warm greetings. Nathan and Melissa are one of the best staff I have seen working at a hotel in a very very long... More 

Was this review helpful? Yes 1
CMays804, Staff at Candlewood Suites Richmond Airport, responded to this review

Thank you KevinT for such an awesome review of our hotel! Don't worry we will make sure everyone hears about your compliments, and we will make sure Melissa and Nathan hear all of the nice words and appreciation you have left them! More 

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