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All 81 Richmond hotels

Candlewood Suites Richmond Airport

2.0 of 5 Hotel   |   5400 Audubon Drive, Richmond, VA 23150
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90%
Ranked #12 of 81 hotels in Richmond
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 1 week ago
Gary P Howell, Michigan
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142 people have reviewed this hotel

Traveler rating
    96
    32
    11
    3
    0
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
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English first
Howell, Michigan
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

I stayed here just before departing the next morning. I have learned for the next time I have to do business in Richmond to stay at a Holiday Inn Express. Just like other people have commented, it is noisy and constant action all night long. There was a large group of guys there for a local truck driving school.

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Contributor
14 reviews 14 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

Noise came through one wall or another all night long. Because of the cheap price, this place seems to attract people who may not stay in hotels frequently (or people who just don't respect other people living in close proximity). A dog was barking in a room most of the night. People were partying outside in the back and in... More

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CMays804, General Manager at Candlewood Suites Richmond Airport, responded to this review

Dear Roadyeti, Thank you for your honest and fair review of our property here at Candlewood Suites Richmond Airport. Without reviews such as yours, hoteliers would be unable to correctly address issues for future stays. First of all allow me to apologize for the issues you had during your stay. It is very uncommon, as you can see from our... More

Madison, Indiana
Senior Contributor
46 reviews 46 reviews
18 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

The hotel was great and the beds were great. We stayed here one night on our way south. It was perfect for what we needed. The only problem was that the location is off the beaten path a bit. We had a little trouble finding it, but once we did we were fine.

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CMays804, General Manager at Candlewood Suites Richmond Airport, responded to this review

Dear Tommycash1982, Thank you for your review of our property here at Candlewood Suites Richmond Airport! I am very happy to hear that our hotel and beds are still impressing our guests and was exactly what you needed during your stay. It is true that our hotel is a little off the beaten path, however it does put us in... More

Charlottesville, Virginia
Top Contributor
118 reviews 118 reviews
48 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 3 weeks ago

i have never stayed at this hotel brand before ( its part of the Holiday inn group ) so was not really sure what we were going to get . Before we set off we got a call saying the king suite room we booked had been flooded and we would have to move to a double and they only... More

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CMays804, General Manager at Candlewood Suites Richmond Airport, responded to this review

Dear Bvlynch, First of all allow me to thank you for your honest review of our property. It is only with reviews such as yours that we can better ourselves as a hotel, and strive to always be better than what we think we can. For the issue you had with your King suite, we indeed had a plumbing mishap... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 23, 2014

Great staff, clean envioment, pet frendly. It's like home with directv service as tv provider and also full size kitchen with dishes, pots and pans to cook. Love this place next business trip definitely will stay in a Candlewood Suites.

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CMays804, General Manager at Candlewood Suites Richmond Airport, responded to this review

Dear Daniel C, Thank you for your fantastic review of our property here at Candlewood Suites Richmond Airport. I am happy to hear all of our team members, facilities, and amenities were up to your satisfaction, as well as our extensive DirecTV channel selection. We look forward to giving you a chance to relax and consider yourself home the next... More

Tampa
Contributor
12 reviews 12 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed January 21, 2014

This hotel is very new and very clean. They also accept pets (for a fee). It is a very nice place to stay. The rooms were great and the satellite TV was a bonus. The only drawback was that they actually charged for coffee in the morning. That being said, it is very close to all sorts of restuarants nearby.

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CMays804, General Manager at Candlewood Suites Richmond Airport, responded to this review

Dear Bob B, First of all allow me to thank you for an exceptional review of our property here at Candlewood Suites Richmond Airport! I am more than happy to hear that our facility, amenities, and associates all met and exceeded your expectations. I am a little confused however, as our coffee in our Candlewood Cupboard, coffee in the rooms,... More

Lexington, Kentucky
1 review
5 of 5 stars Reviewed December 9, 2013

Just wrapped up an extended stay at this property and wanted to say the experience was fabulous. The hotel location is perfect;near restaurants and shopping- a nice variety of places deliver to the hotel too. The outdoor grilling/patio area is a very nice feature. The housekeeper was awesome and the desk personnel and management staff were exceptional. Special thanks to... More

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CMays804, General Manager at Candlewood Suites Richmond Airport, responded to this review

Dear Karen F, Thank you for your honest and thoughtful review of our hotel here at Candlewood Suites Richmond Airport. I am glad to hear that our property and team members are meeting and exceeding your expectations. We look forward to showing you another fabulous time when you return, and I will make sure that Nathan receives the praise he... More

Yorktown, Virginia
Top Contributor
130 reviews 130 reviews
12 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed November 19, 2013

This was a points award stay. Room was furnished okay and clean, but nothing close to a suite. This was all one big room which did include the kitchen appliances. The pillows were very flat and uncomfortable. The note in the room said that the desk was unmanned from 11:00 pm to 7:00 am, that key cards should be dropped... More

Was this review helpful? Yes 1
CMays804, General Manager at Candlewood Suites Richmond Airport, responded to this review

Dear Alan C, Thank you for your honest review of our property here at Candlewood Suites Richmond Airport. I do apologize for the miscommunication in the layout of our property. The majority of our rooms here are labeled as Studio Suites, which describes the studio style layout and the included kitchenette is what designates our rooms as suites. In the... More

Bradenton, Florida
Top Contributor
109 reviews 109 reviews
16 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed November 19, 2013

Stayed here for the weekend for the Richmond Marathon. Overall, I have to say it was a great pick. Great location close to everything and staff were super friendly. Strange smell near the elevators, seemed musty but I think it was their air cleaners. Kitchenette was perfect for the early race morning. Seems like a lot of work people stay... More

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CMays804, General Manager at Candlewood Suites Richmond Airport, responded to this review

Dear Kenimler, Thank you for your kind words and honest review of our property here at Candlewood Suites Richmond Airport. I am very glad to hear my team is still providing the best customer service we have to offer, and our amenities were exactly what you needed during your stay here with us. I do sincerely apologize for the issue... More

Brea, California
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed November 7, 2013

I felt dirty in this hotel, mostly because there was a pretty rough crowd hanging out all around. It smelt musty like they sprayed fabreeze everywhere and I didn't want to get comfy so I slept in the clothes I came in. Our toilet seat was really gross with stuff crusted on it so it made me question how much... More

Was this review helpful? Yes
CMays804, General Manager at Candlewood Suites Richmond Airport, responded to this review

Dear Katie M, First of all I would like to thank you for taking the time to leave a review of our property here at Candlewood Suites Richmond Airport. Our highest accolades we hold dear, are our customer service and cleanliness of the hotel. Words cannot describe how sorry myself and my team are for dropping the ball for you.... More

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Additional Information about Candlewood Suites Richmond Airport

Also Known As:
Candlewood Suites Richmond Airport Hotel
Candlewood Suites Richmond Airport Hotel Richmond
Candlewood Suites Richmond
Address: 5400 Audubon Drive, Richmond, VA 23150
Phone Number:
Location: United States > Virginia > Richmond
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Wheelchair access
Hotel Style:
#5 Best Value Hotel in Richmond
#11 Business Hotel in Richmond
#18 Family Hotel in Richmond
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites Richmond Airport 2*
Official Description (provided by the hotel):
Candlewood Suites Extended Stay Richmond Airport Hotel (RIC). The Candlewood Suites Richmond Airport Hotel is a member of Priority Club Rewards & the IHG family of brands including InterContinental, Crowne Plaza, Hotel Indigo, Holiday Inn, Express & Staybridge Suites Hotels. Specializing in your extended stay experience, the Candlewood Suites Hotel is the perfect environment for government (per diem), project teams, training, relocation, temporary & corporate housing needs.The Candlewood Suites Richmond Airport Hotel is centrally located at the (RIC) Richmond Airport near I 64 & I 295; minutes from the Downtown Richmond & West End real estate districts. Our location offers near access to Ft. Lee (RIR) Richmond Raceway, Colonial Downs, Richmond Convention Center, the Coliseum, VCU Siegel Center & local corporate facilities including Hewlett Packard, Million Air, Phillip Morris, Qimoda, Smurfit Stone and Thomas & Betts.The Candlewood Suites Hotel offers apartment like suites with all of the conveniences of home to suit your extended stay or short term hotel real estate needs. Our pet friendly hotel (fee) offers studio & one-bedroom apartment - like suites featuring fully-equipped kitchens, spacious living & work areas, TV w/ DVD players, free wired & wireless Internet. Other features include 24 hour business center, shuttle, free laundry facilities, fitness center, courtyard w/grills & our signature Candlewood Cupboard convenience store. ... more   less 
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