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Candlewood Suites Richmond Airport

2.0 of 5 5400 Audubon Drive, Richmond, VA 23150
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Certificate of Excellence 2014
Candlewood Suites Richmond Airport
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Candlewood Suites Richmond Airport
Candlewood Suites Richmond Airport
Candlewood Suites Richmond Airport
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170 reviews from our community

Traveler rating
    115
    38
    13
    4
    0
See reviews for
52
37
16
44
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Starting from the outside the hotel was very well kept. We arrived to the hotel around 11pm. The employee working at the time was very polite and professional. They made us very comfortable and welcome us with warm greetings. Nathan and Melissa are one of the best staff I have seen working at a hotel in a very very long... More 

Was this review helpful? Yes 1
Charlottesville, Virginia
Top Contributor
98 reviews 98 reviews
24 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This is a solid property and i would stay here again. The hotel is a safe "4" with a helpful and friendly staff. We booked because we had an early flight and like the IHG Rewards program. (However, we were not given the usual IHG Rewards amenity bag at check-in.) The room was mostly fine but there was air in... More 

Was this review helpful? Yes
Archdale, North Carolina, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 22, 2014

The staff is really friendly, and makes you feel at home, and goes out of their way to welcome you. Rooms are clean. Wonderful staff. I stay in room 117 and I'm here in VA for a company called Entact. Of course I'm in construction, and there's a few other construction company's here as well. The people staying here are... More 

Was this review helpful? Yes 1
CMays804, General Manager at Candlewood Suites Richmond Airport, responded to this review

Dear Karen J, Thank you for such an awesome review of our hotel. It is true it has been awhile, and we will truly miss you, so make sure you come visit us when you get the chance! Good Luck and Safe Travels! Sincerely, Chris Mays General Manager More 

Clearwater, Florida
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed December 9, 2014

When travelling, I use the "3 C" approach when deciding where to stay. First ( and most important ) is CLEAN. Next, is COMFORT. Last, is CONVENIENT ( good location ). I must say Candlewood meets all 3 criteria very adequately. Rooms were immaculate, bedding was very comfortable; room had every amenity including fridge, microwave & oven. Finally, location was... More 

Was this review helpful? Yes
CMays804, General Manager at Candlewood Suites Richmond Airport, responded to this review

Dear Frank L, Thank you for the time you have taken to write such a fantastic review of our property. We work very hard to keep our hotel in tip top condition, and I assure you that our team will hear your wonderful review. I am very happy to hear that you were delighted with all of our amenities, cleanliness... More 

Franklin, Virginia
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed December 7, 2014

Enjoyed my stay! The room was clean and very comfortable!! The hotel was easy to find. The bed was comfortable and roomy. The price was reasonable. Everything I needed was right in the hotel. The person working the front desk was very helpful.I would most definitely stay again!

Was this review helpful? Yes
CMays804, General Manager at Candlewood Suites Richmond Airport, responded to this review

Dear Melissa M, I couldn't be happier to hear that my hard working team has once again delivered a great night's stay! you have our promise we will keep everything just as beautiful until you come back to visit us. Until then we wish you safe travels! Sincerely, Chris Mays General Manager More 

Contributor
12 reviews 12 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 2, 2014

My husband works for a national company and needed an extended stay hotel...he found this one! It was an apartment. Candlewood has a full kitchen with granite counter tops! The bedroom was separate from the living room and we slept very comfortable in the king size bed! We would definitely stay here again! Thanks, Candlewood.

Was this review helpful? Yes 1
CMays804, General Manager at Candlewood Suites Richmond Airport, responded to this review

Dear DawnD613, I couldn't be happier to hear that not only our team and hotel, but the Candlewood brand was able to meet and exceed all of your expectations during your stay with us! You have our promise that we will keep it just as good as you remember! Sincerely, Chris Mays General Manager More 

Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 2, 2014

This hotel is very nice but stays crowded which means noisy neighbors at times. They have special mechanism on door and cabinets but people insist on slamming both. Not the hotels fault people are ignorant and not considerate of others. Clean hotel and friendly staff. Love the work out room !!

Was this review helpful? Yes 1
CMays804, General Manager at Candlewood Suites Richmond Airport, responded to this review

Dear Laurie A, Thank you for such an honest review of our hotel during your most recent stay. I am glad to hear that you enjoy all of our amenities we have to offer, and thought our staff was too. We look forward to seeing you again next time you are in the area, and you can check out our... More 

Boston, Massachusetts
Top Contributor
149 reviews 149 reviews
52 hotel reviews
103 helpful votes 103 helpful votes
3 of 5 stars Reviewed October 14, 2014

Stayed here for one night based on the great reviews. Unfortunately, the room we were given was disappointing. While the room was relatively large, the layout was terrible. The bed was crammed into a strange corner, such that there was less than one foot of space between it and the wall on one side (making it almost impossible for a... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Candlewood Suites Richmond Airport, responded to this review

Dear vvv3, Thank you for staying with us and leaving such a detailed review. I read with much concern the troubles you have encountered during your stay. I sincerely apologize for we fell below your expectations with regards to room condition and truly sorry for the noise challenges you have encountered. Our main concern is for all our guests to... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 7, 2014 via mobile

Stayed for just one night, great clean place to stay. Greeted by friendly staff. The rooms had awesome amenities, it would be a perfect place to stay for long periods of time. It is also pet friendly.

Was this review helpful? Yes 1
CMays804, General Manager at Candlewood Suites Richmond Airport, responded to this review

Dear Motivated1775, Thank you for such a kind review of our hotel! I'm glad to hear all of our amenities and team were able to make your stay memorable! We look forward to seeing you the next time in the area, and until then we wish you safe travels! Sincerely, Chris Mays General Manager More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 29, 2014 via mobile

Great hotel. My family and I just stayed for the night but we were greeted with such a friendly staff!! Hotel is located in a great location. Candlewood was very clean and the beds were very comfortable. We would definitely go back and will recommend the hotel to all our friends and family

Was this review helpful? Yes 1
CMays804, General Manager at Candlewood Suites Richmond Airport, responded to this review

Dear 88Kcolby, Thank you for such a fantastic review of our property! I am happy to hear my desk team and housekeeping team has once again done an awesome job! We look forward to seeing you the next time you are in the area! Sincerely, Chris Mays General Manager More 

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Additional Information about Candlewood Suites Richmond Airport

Address: 5400 Audubon Drive, Richmond, VA 23150
Phone Number:
Location: United States > Virginia > Richmond
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites Richmond Airport 2*
Number of rooms: 103
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Also Known As:
Candlewood Suites Richmond Airport Hotel Richmond
Hotel Style:
#5 Business Hotel in Richmond
#8 Best Value Hotel in Richmond
#15 Romantic Hotel in Richmond
#19 Family Hotel in Richmond

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