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Candlewood Suites Richmond Airport

2.0 of 5 5400 Audubon Drive, Richmond, VA 23150
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Certificate of Excellence 2014
Candlewood Suites Richmond Airport
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Candlewood Suites Richmond Airport
Candlewood Suites Richmond Airport
Candlewood Suites Richmond Airport
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173 reviews from our community

Traveler rating
    118
    38
    13
    4
    0
See reviews for
52
39
16
44
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
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    (173)
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    (35)
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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

When we arrived the magager, Brian Willis, was standing at the front of the desk prepared to serve us! He greeted us with a smile and bubbly attitude which made us feel welcome! He also joked around with us to show off his sense of humor which I really like in hotel staff! I hate going to hotels where the... More 

Was this review helpful? Yes 1
Camden, North Carolina
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

After 17 hours of air travel, delays due to weather etc. it was midnight and I was extremely cranky and irritable. I called the candlewood suites to get the shuttle to pick us up from the airport and take us back to our car at the hotel. I was not familiar with Richmond airport and it was empty at this... More 

Was this review helpful? Yes 1
Suffolk, Virginia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Had a great stay at the Airport Candlewood Suites in Richmond, Virginia. I have stayed at this hotel several times per years since 2012. The staff is always friendly and helpful. I was pressed for time during check out and Melissa Taylor got me checked out in no time. The hotel is clean and well maintained. I recently traveled with... More 

Was this review helpful? Yes 1
CMays804, STAFF at Candlewood Suites Richmond Airport, responded to this review

Hey Barbara T thanks for such an awesome review! We couldn't be happier to hear that we have kept our customer service momentum going for you since you first started staying with us, and I'm glad to hear Melissa was able to get you all taken care of! Take care until we get to see you again this summer! More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Starting from the outside the hotel was very well kept. We arrived to the hotel around 11pm. The employee working at the time was very polite and professional. They made us very comfortable and welcome us with warm greetings. Nathan and Melissa are one of the best staff I have seen working at a hotel in a very very long... More 

Was this review helpful? Yes 1
CMays804, Staff at Candlewood Suites Richmond Airport, responded to this review

Thank you KevinT for such an awesome review of our hotel! Don't worry we will make sure everyone hears about your compliments, and we will make sure Melissa and Nathan hear all of the nice words and appreciation you have left them! More 

Charlottesville, Virginia
Top Contributor
99 reviews 99 reviews
24 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is a solid property and i would stay here again. The hotel is a safe "4" with a helpful and friendly staff. We booked because we had an early flight and like the IHG Rewards program. (However, we were not given the usual IHG Rewards amenity bag at check-in.) The room was mostly fine but there was air in... More 

Was this review helpful? Yes 1
CMays804, General Manager at Candlewood Suites Richmond Airport, responded to this review

Dear JJh1764, First of all allow me the opportunity to thank you for such a detailed, honest, and heartfelt review of our hotel at Candlewood Suites Richmond Airport! Without reviews such as yours, Hotels would struggle to find the exact pulse of our guests, and we would lose the opportunity to continue improving. Thank you so much for your kind... More 

Archdale, North Carolina, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 22, 2014

The staff is really friendly, and makes you feel at home, and goes out of their way to welcome you. Rooms are clean. Wonderful staff. I stay in room 117 and I'm here in VA for a company called Entact. Of course I'm in construction, and there's a few other construction company's here as well. The people staying here are... More 

Was this review helpful? Yes 2
CMays804, General Manager at Candlewood Suites Richmond Airport, responded to this review

Dear Karen J, Thank you for such an awesome review of our hotel. It is true it has been awhile, and we will truly miss you, so make sure you come visit us when you get the chance! Good Luck and Safe Travels! Sincerely, Chris Mays General Manager More 

Clearwater, Florida
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed December 9, 2014

When travelling, I use the "3 C" approach when deciding where to stay. First ( and most important ) is CLEAN. Next, is COMFORT. Last, is CONVENIENT ( good location ). I must say Candlewood meets all 3 criteria very adequately. Rooms were immaculate, bedding was very comfortable; room had every amenity including fridge, microwave & oven. Finally, location was... More 

Was this review helpful? Yes
CMays804, General Manager at Candlewood Suites Richmond Airport, responded to this review

Dear Frank L, Thank you for the time you have taken to write such a fantastic review of our property. We work very hard to keep our hotel in tip top condition, and I assure you that our team will hear your wonderful review. I am very happy to hear that you were delighted with all of our amenities, cleanliness... More 

Franklin, Virginia
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed December 7, 2014

Enjoyed my stay! The room was clean and very comfortable!! The hotel was easy to find. The bed was comfortable and roomy. The price was reasonable. Everything I needed was right in the hotel. The person working the front desk was very helpful.I would most definitely stay again!

Was this review helpful? Yes
CMays804, General Manager at Candlewood Suites Richmond Airport, responded to this review

Dear Melissa M, I couldn't be happier to hear that my hard working team has once again delivered a great night's stay! you have our promise we will keep everything just as beautiful until you come back to visit us. Until then we wish you safe travels! Sincerely, Chris Mays General Manager More 

Contributor
12 reviews 12 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 2, 2014

My husband works for a national company and needed an extended stay hotel...he found this one! It was an apartment. Candlewood has a full kitchen with granite counter tops! The bedroom was separate from the living room and we slept very comfortable in the king size bed! We would definitely stay here again! Thanks, Candlewood.

Was this review helpful? Yes 1
CMays804, General Manager at Candlewood Suites Richmond Airport, responded to this review

Dear DawnD613, I couldn't be happier to hear that not only our team and hotel, but the Candlewood brand was able to meet and exceed all of your expectations during your stay with us! You have our promise that we will keep it just as good as you remember! Sincerely, Chris Mays General Manager More 

Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 2, 2014

This hotel is very nice but stays crowded which means noisy neighbors at times. They have special mechanism on door and cabinets but people insist on slamming both. Not the hotels fault people are ignorant and not considerate of others. Clean hotel and friendly staff. Love the work out room !!

Was this review helpful? Yes 1
CMays804, General Manager at Candlewood Suites Richmond Airport, responded to this review

Dear Laurie A, Thank you for such an honest review of our hotel during your most recent stay. I am glad to hear that you enjoy all of our amenities we have to offer, and thought our staff was too. We look forward to seeing you again next time you are in the area, and you can check out our... More 

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Additional Information about Candlewood Suites Richmond Airport

Address: 5400 Audubon Drive, Richmond, VA 23150
Phone Number:
Location: United States > Virginia > Richmond
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites Richmond Airport 2*
Number of rooms: 103
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Also Known As:
Candlewood Suites Richmond Airport Hotel Richmond
Hotel Style:
#5 Business Hotel in Richmond
#13 Romantic Hotel in Richmond
#19 Family Hotel in Richmond

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