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All 82 Richmond hotels

Candlewood Suites Richmond Airport

2.0 of 5 Hotel   |   5400 Audubon Drive, Richmond, VA 23150
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89%
Ranked #11 of 82 hotels in Richmond
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 4 weeks ago
jenn602 Virginia Beach, Virginia
  • Overview
  • Reviews (154)
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154 people have reviewed this hotel

Traveler rating
    103
    35
    12
    4
    0
See reviews for
51
31
16
39
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
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English first
Virginia Beach, Virginia
1 review
5 of 5 stars Reviewed 4 weeks ago

My stay at your facility was not only enjoyable due to the cleanliness of your room but mostly because of your night auditorium Melissa Taylor. She was an absolutely pleasure and welcomed us with a genuine friendliness. I would definitely come stay another weekend and will be referring to friends and family. Great customer service skills, please make sure you... More

Was this review helpful? Yes
Ottawa, Canada
Senior Contributor
26 reviews 26 reviews
14 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed July 18, 2014

We stopped here for an overnight stay on a road trip from Florida to Ottawa on July 13, 2014... We got in late but still had amazing service. The room was clean and spacious. Beds were SUPER comfortable! The only thing that bothered us a bit was the smell in the hallway... I understand anyone can cook pretty much anything... More

Was this review helpful? Yes 1
Richmond, Virginia
Senior Contributor
31 reviews 31 reviews
12 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed July 16, 2014 via mobile

The amenities, amazing staff, room size, and cleanliness are top notch. I am an IHG Gold /Platinum member and have not been impressed with the other brands. This hotel has changed my mind completely. Perks: Free laundry units, outdoor grills, fitness center, honor snack zone, complimentary business center, and full kitchens, newly updated tub and shower, work station, and LCD... More

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Ivy, Virginia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 28, 2014

The staff here is absolutely top notch. They are helpful, smiling and cheerful and happy to make your stay as nice as possible. I did not use the restaurant nor the swimming pool so cannot comment on those.The shuttle to the airport runs often and the airport is only 10 minutes away.

Was this review helpful? Yes
CMays804, General Manager at Candlewood Suites Richmond Airport, responded to this review

Dear Michie B, Thank you for your fantastic review of our hotel here in Richmond Virginia. Words can not express how happy I am to hear that all of my team's hard work and cheeriness is being not only recognized and appreciated, but shown for the world to see! You have my assurance that we will always work our hardest... More

Los Angeles, California
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed June 20, 2014

When the shuttle bus driver found out I had decided that I would walk to the restaurant before he had returned from a prievious trip. He actually came looking for me along the route, met me half way and gave me a lift. This type of personal service is not very common and all the staff seemed to care about... More

Was this review helpful? Yes
CMays804, General Manager at Candlewood Suites Richmond Airport, responded to this review

Dear Grizzly1_12, Thank you for your review of our property here in Richmond Virginia. It makes me very happy to hear that our shuttle drivers are going out of their way to deliver the most accommodating and heartfelt service they can come up with! You are absolutely right that type of personal service is uncommon, and I will make sure... More

Norfolk, Virginia
Contributor
12 reviews 12 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed June 15, 2014

I am thoroughly impresseded with CANDLEWOOD SUITES RICHMOND AIRPORT. MELISSA TAYLOR, THE NIGHT AUDITOR was so personable and truly restored my faith in good customer service. She helped my large family with any late night need especially our grandmother who we were there to celebrate. The common phrase from my family was "I could live here". Ms Taylor and Ms... More

Was this review helpful? Yes
CMays804, General Manager at Candlewood Suites Richmond Airport, responded to this review

Dear TravelBlog S, First of all allow me to thank you for your phenomenal review of our hotel here in Richmond Virginia. I am ecstatic to hear that the two lovely ladies you encountered during your stay "restored your faith in good customer service"! I am equally excited to hear that my Housekeeping team is doing a wonderful job at... More

Richmond, Virginia
1 review
5 of 5 stars Reviewed June 5, 2014

Very friendly staff, very experienced and helpful with our business needs. Very clean rooms and very comfortable. Front desk staff and the general manager were really helpful with faxing and printing for my home office.

Was this review helpful? Yes
CMays804, General Manager at Candlewood Suites Richmond Airport, responded to this review

Dear Abel A, Thank you sir for your kind and thoughtful review of our property here at Candlewood Suites Richmond Airport! I am happy to hear that both myself and my hard working team were able to deliver you with all of the heartfelt customer service you needed! I will also make sure my housekeeping team hears of how good... More

Suffolk, Virginia, United States
Top Contributor
96 reviews 96 reviews
18 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed June 2, 2014

We were flying out of Richmond the next day and didn't want to drive from the south side on top of a long day of flights. They let you park for free for 14 days and offer a shuttle to the airport and are not more than 5 minutes away. The price of the room was cheaper than 10 days... More

Was this review helpful? Yes 1
CMays804, General Manager at Candlewood Suites Richmond Airport, responded to this review

Dear Amy J, Thank you for the time you have taken to write a review of our property here at Candlewood Suites Richmond Airport! I am very glad to hear that our deals and our property were up to all of your expectations, and you have my promise that we will always cover the cost of the taxi in the... More

Raleigh, North Carolina
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed May 28, 2014

I have used this location in the past, and had always been very satisfied. However, this last trip, I did not enjoy my stay. Several things bothered my husband and I. 1st – Allowing guest to stand around and smoke outside the entrance to the lobby…bad business. 2nd – Allowing the construction crew to use the gazebo as a hangout... More

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Candlewood Suites Richmond Airport, responded to this review

Dear Danitadee40, Thank you for choosing us again and for taking the time to post a review. I appreciate your kind praise towards our hotel staff. It is regretful to learn that we were not able to meet your expectations during your recent stay. Your satisfaction is of utmost concern to us as we always strive to make your experience... More

Athens, Georgia
Contributor
13 reviews 13 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed May 9, 2014

The hotel was very convenient to the airport and shopping. It has many amenities such as a super fitness area, laundry room and a little shop for snacks. My father needed a room that was handicapped accessible and he felt very comfortable with his room. The rooms are completely outfitted with full kitchens, computer desks, and recliners--very good value. I... More

Was this review helpful? Yes
CMays804, General Manager at Candlewood Suites Richmond Airport, responded to this review

Dear Orange2927, We appreciate you for choosing to stay with us during your last visit, and allow me to thank you for the time you have taken to review your stay. I am more than happy to hear that both our customer service and our rooms exceeded your expectation during your stay with us. Karen is one of our best... More

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Additional Information about Candlewood Suites Richmond Airport

Address: 5400 Audubon Drive, Richmond, VA 23150
Phone Number:
Location: United States > Virginia > Richmond
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites Richmond Airport 2*
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Also Known As:
Candlewood Suites Richmond Airport Hotel Richmond

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style
#7 Best Value Hotel in Richmond #7 Business Hotel in Richmond #21 Family Hotel in Richmond
Hotel Class
Official Description (provided by the hotel)
Candlewood Suites Extended Stay Richmond Airport Hotel (RIC). The Candlewood Suites Richmond Airport Hotel is a member of Priority Club Rewards & the IHG family of brands including InterContinental, Crowne Plaza, Hotel Indigo, Holiday Inn, Express & Staybridge Suites Hotels. Specializing in your extended stay experience, the Candlewood Suites Hotel is the perfect environment for government (per diem), project teams, training, relocation, temporary & corporate housing needs.The Candlewood Suites Richmond Airport Hotel is centrally located at the (RIC) Richmond Airport near I 64 & I 295; minutes from the Downtown Richmond & West End real estate districts. Our location offers near access to Ft. Lee (RIR) Richmond Raceway, Colonial Downs, Richmond Convention Center, the Coliseum, VCU Siegel Center & local corporate facilities including Hewlett Packard, Million Air, Phillip Morris, Qimoda, Smurfit Stone and Thomas & Betts.The Candlewood Suites Hotel offers apartment like suites with all of the conveniences of home to suit your extended stay or short term hotel real estate needs. Our pet friendly hotel (fee) offers studio & one-bedroom apartment - like suites featuring fully-equipped kitchens, spacious living & work areas, TV w/ DVD players, free wired & wireless Internet. Other features include 24 hour business center, shuttle, free laundry facilities, fitness center, courtyard w/grills & our signature Candlewood Cupboard convenience store. ... more   less 
Number of rooms
103

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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