We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 82 Richmond hotels

Hilton Garden Inn Richmond Downtown

3.0 of 5 Hotel   |   501 E. Broad Street, Richmond, VA 23219
Hotel deals
Hotel website
Hotel amenities
Special Offer
Book now and save 25%
Hilton Garden Inn Richmond Downtown
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Save
You added Hilton Garden Inn Richmond Downtown to your Saves list
Ranked #6 of 82 Hotels in Richmond
Certificate of Excellence 2014
GreenLeadersBronze level
A recent review
4 of 5 stars reviewed yesterday
ADemonDeacon Alexandria, VA
Write a Review

803 reviews from our community

Traveler rating
    442
    247
    78
    26
    10
See reviews for
185
152
43
335
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (167)
Date | Rating
  • English first
  • Japanese first
  • Spanish first
  • Any
English first
  • All months
    (803)
  • Mar-May only
    (193)
  • Jun-Aug only
    (212)
  • Sep-Nov only
    (197)
  • Dec-Feb only
    (201)
All months
Alexandria, VA
Contributor
11 reviews 11 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars NEW via mobile

Stayed one night while attending a concert at The National down the street. The location was excellent to both The National and some good restaurants nearby. The standard king bed room was spacious and had huge windows. The mattress was really comfortable, though the pillows were too flat for my liking. The heater cycling on and off was a bit... More 

Was this review helpful? Yes
Alexandria, Virginia
Contributor
20 reviews 20 reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed yesterday NEW

The hotel has a very friendly and convenient shuttle service that will pick-up and drop-off to the Richmond area hot-spots. Valet is a bit chaotic and the guest service is average at best. But, the hotel stay itself is clean and quiet. I would stay at this location again for the value. Recommended.

Was this review helpful? Yes
Williamsburg, United States
1 review
5 of 5 stars Reviewed 3 days ago NEW

Convenient to some of the best spots in Richmond -- especially is you have business at the General Assembly or anywhere in Capitol Square. The staff is amazing -- they take the time to know their guests, anticipate their needs (from humidifiers in the room to knowing the wine you regularly order to a valet and bell staff that ROCKS!)... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Grapevine, TX
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

I have now stated at the HGI Richmond Downtown twice, I remember strong service both times but this week set the STANDARD for service! When I checked in two nights ago I shared with the front desk that I had to deliver a Webinar the following afternoon and I wanted to make sure I had fast, reliable Internet access and... More 

Was this review helpful? Yes
Norfolk, Virginia
Contributor
11 reviews 11 reviews
3 hotel reviews
4 of 5 stars Reviewed 5 days ago NEW

Very clean, well appointed and quiet. Good value. Only drawback is parking and getting in and out of the entrance. You have to use valet parking or good luck trying to find street parking. (btw- city lots nearby charge the same for overnight as valet.)

Was this review helpful? Yes
tripin1, General Manager at Hilton Garden Inn Richmond Downtown, responded to this review

Thank you for your visit to our hotel and your feedback. While we are very committed to sustainability, and various green practices being a Va. Green award winning hotel, we do respect the request for clean towels. We'll review this with the team and ensure they know when / when not to replace your towels, as you mentioned their is... More 

Virginia Beach, United States
1 review
5 of 5 stars Reviewed 5 days ago NEW

This hotel is in a good location in Downtown Richmond close to the Convention Center, Theaters and Business District. Very Friendly staff. Well run hotel. I stay there every time I travel to Richmond.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
tripin1, General Manager at Hilton Garden Inn Richmond Downtown, responded to this review

Dear Joseph; Thanks for your many stays with us as you noted, and for your feedback on tripadvisor. We look forward to your next visit with us. Sincerely, John and team More 

San Francisco, United States
1 review
5 of 5 stars Reviewed 6 days ago NEW

High ceiling rooms with ample space. May not have the sports bar resturant and starbucks across the street that Marriott has, but Garden Inn does have complimentary coffee and tea in their lobby. If you're a Silver Honors member, late check out is provided, at 2pm.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
tripin1, General Manager at Hilton Garden Inn Richmond Downtown, responded to this review

Dear Jackson C; Thank you for your loyalty as a Hilton Honor's guest, and thanks for your visit, feedback as well some recommendations. Yes, while our friends across the street have a great sports bar, we have our Thirst & Fifth lounge or Garden Grille as alternatives in dining or relaxing. The area also has some other great and diverse... More 

Philadelphia, Pennsylvania
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

It was a relief when my last-minute search for a room near the Richmond convention center turned up a well-priced Hilton Garden Inn. The Richmond HGI is in keeping with this very reliable brand, but most of its sister inns are new and purpose-built. To have achieved such a fresh and attractive interior within the box of an old department... More 

Was this review helpful? Yes
tripin1, General Manager at Hilton Garden Inn Richmond Downtown, responded to this review

Glad you found us and thanks for your visit. Yes, being in a repurposed historic department store we have oversized rooms, and some long hallways. I highly recommend becoming a Hilton Honor's loyal guest (free and easy to sign up) and we can add your personal preferences; Ie; Close to elevator, bed type preference, and more. While parking is valet... More 

Williamsburg, Virginia
Top Contributor
84 reviews 84 reviews
13 hotel reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Just returned from a wonderful weekend @ HGI, Richmond! Wow! What a hotel! For once everything in the infrastructure worked! It was clean, well-appointed, friendly staff & holy of holies, there was enough water pressure to rinse your hair! The hotel was made from the Miller & Rhodes department store & the decor is lovely. After years of staying at... More 

Was this review helpful? Yes 1
tripdbl, General Manager at Hilton Garden Inn Richmond Downtown, responded to this review

Dear History Traveler; Thanks for your visit and posting to tripadvisor. We were glad to see you rate us as an "Outstanding Hotel" as we strive for that distinction in all we do. We hope to see you return for some more history in RVA. Sincerely, John and team. More 

Norfolk, Virginia
Top Contributor
103 reviews 103 reviews
18 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Spent one night there recently ice a visit to the General Assembly. From the doorman, to the front desk, to the breakfast staff and back to the doorman, the customer service ethos was on display and they meant it. The hotel is in good condition, room most satisfactory. The breakfast buffet was outstanding. All in all a great visit and... More 

Was this review helpful? Yes
tripdbl, General Manager at Hilton Garden Inn Richmond Downtown, responded to this review

Dear Jim; Thank you for your recent stay and "fantastic" review. Great to see we shined in our customer service from the door throughout the hotel and your stay. Hope to see you back soon. Sincerely, John and team More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Hilton Garden Inn Richmond Downtown? Share your experiences!

Write a Review Add Photos & Videos

Hotel Summarization (Beta)

What travelers say

  • Valet parking(18)
  • Very nice(14)
  • Convention center(7)
  • Room service(4)

Additional Information about Hilton Garden Inn Richmond Downtown

Address: 501 E. Broad Street, Richmond, VA 23219
Phone Number:
Location: United States > Virginia > Richmond
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Richmond Downtown 3*
Number of rooms: 250
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, Travelocity, EasyToBook, Priceline, Cheap Tickets, getaroom.com, Hotels.com, Hilton Hotels, TripOnline SA, Odigeo and Tingo so you can book your Hilton Garden Inn Richmond Downtown reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Richmond Hotel Richmond
Hotel Style:
#2 Green Hotel in Richmond
#3 Business Hotel in Richmond
#6 Romantic Hotel in Richmond
#7 Family Hotel in Richmond

143 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (116)
Viewed
View from room (5)
Viewed
Room/suite (44)
Viewed
Bathroom (12)
Viewed
Hotel & grounds (20)
Viewed
Business center/function rooms (4)
Viewed
Dining (15)
Viewed
Other (16)

Management photos: Courtesy of the property manager

Viewed
All management photos (27)
Viewed
Dining (3)
Viewed
Pool/beach area (1)
Viewed
Room/suite (9)
Viewed
Business center/function rooms (5)
Viewed
Hotel & grounds (4)
Viewed
Other (5)
Hotels you might also like...
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay