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All 81 Richmond hotels

Hilton Garden Inn Richmond Downtown

3.0 of 5 Hotel   |   501 E. Broad Street, Richmond, VA 23219
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87%
Ranked #7 of 81 hotels in Richmond
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
ml8329 Ocean View, Delaware
  • Reviews (640)
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640 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (132)
Date | Rating
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English first
Ocean View, Delaware
2 reviews
5 of 5 stars Reviewed yesterday NEW

If you are looking for a place for business or just to spend a few days in Richmond this is the place. Centrally located, easy to get to and the staff is very accommodating. Especially liked being able to use the hotel shuttle to get around town. Very nice touch!

Review collected in partnership with Hilton Garden Inn

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Atlantic City, New Jersey
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

Stopped in Richmond on the way to Williamsburg. Everything about check-in and checkout was a breeze. Valet came out immediately and offered a luggage cart. The valet bills directly to the room and the service allows for unlimited in/out. The room was nice but doors were heavy (stuck when opening and shutting and very loud when slammed and the refrigerator... More

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Laguna Beach, California
Senior Contributor
40 reviews 40 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Positives: it was a good location in downtown Richmond. Walking distance to everything. I had a meeting at the Richmond Coliseum and it was a quick and easy 5 minute walk. The valet guys were quick and friendly. The front desk was very helpful. Room was quiet and clean Negatives: Ordered one cocktail at the bar and it was $20.... More

Was this review helpful? Yes 1
LWharton, Front Office Manager at Hilton Garden Inn Richmond Downtown, responded to this review

Thank you for your response! I am glad you found your time with us enjoyable (friendly staff, clean rooms, etc.) I have shared your comments about your bar experience with our Food and Beverage team. We look forward to seeing you again the next time you are in the Richmond area! More

near albany
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Booked here instead of Marriott across the street because they have queen beds. The Positive: though pulling into hotel is tight, the valets do a great job of getting to your car quickly and the bell hop showed up immediately to take our bags. You must pay $21 for daily valet parking but with unlimited in/out and the valet guys... More

Was this review helpful? Yes 1
LWharton, Front Office Manager at Hilton Garden Inn Richmond Downtown, responded to this review

Thank you for taking the time to share your recent experience at our hotel. I am sorry to hear that your time was just "Average", as we strive to do the best we can to make your stay Outstanding! I have sent you a private message to address your concerns. Again, I am glad that you shared, and I look... More

1 review
5 of 5 stars Reviewed 5 days ago NEW

cannot say enough about the French toast on the breakfast buffet. made to order and very good. The staff at this hotel is fabulous. So helpful and accomodating. The beds are able to be adjusted to your individual preference, on each side of the bed. it was a delightful experience. We also had dinner at this restaurant, and the food... More

Review collected in partnership with Hilton Garden Inn

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LWharton, Front Office Manager at Hilton Garden Inn Richmond Downtown, responded to this review

Thanks for your review! We are thrilled that you enjoyed your breakfast (as well as the rest of your food in our restaurant!) I know our Chef and team work very hard to create unique and flavorful dishes, so I know they will be thrilled to see your review. We look forward to seeing you again in the future the... More

New York City, New York
Senior Contributor
22 reviews 22 reviews
17 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We came here with no expectations. Some Hilton Garden Inn hotels are nice, some less so, and all are relatively similar. Hands down this hotel had the nicest, friendliest staff we have encountered at any hotel, Hilton or otherwise. If I were to review based on the kindness of the staff alone it would get five stars! A special shout... More

Was this review helpful? Yes
LWharton, Front Office Manager at Hilton Garden Inn Richmond Downtown, responded to this review

Thank you for your review! It's always nice to be a pleasant surprise! I will make sure I share your comments with J.B. - he truly is a professional and a HUGE asset to our team. Thank you again for your kind words. We'll see you next time you are in RVA! More

washington, United States
1 review
3 of 5 stars Reviewed 1 week ago

My room was on the third floor facing the street and I had a lot of noise from the coming into the room from the street, all day and night. The staff was very helpful and informative. The location was perfect for my business meeting. The hotel shuttle only picks up from the downtown train station, it would be great... More

Review collected in partnership with Hilton Garden Inn

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LWharton, Front Office Manager at Hilton Garden Inn Richmond Downtown, responded to this review

Thank you for choosing us for your recent stay. I am glad to see you found the staff friendly and helpful. I have sent you a private message to follow up on the "sounds of the city" you heard from your room (we have interior court-yard facing rooms that you might enjoy.) Thanks again, and we hope to see you... More

Mountainside, New Jersey
Top Contributor
144 reviews 144 reviews
9 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 1 week ago

Pleasantly surprised and very pleased with our 3 night stay at this Hotel. The rooms (we had 2 on the fourth floor) were roomy and no extra charge for an additional bed. The staff is pleasant and helpful. The housekeepers do an adequate job of cleaning. Our 2 rooms had a micro wave, a refrigerator and a Kurig coffee maker,... More

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LWharton, Front Office Manager at Hilton Garden Inn Richmond Downtown, responded to this review

Thank you for sharing your recent experience at our hotel. I am glad to see you enjoyed your time with us! We look forward to seeing you again, as well as recommending more fun things you can do in RVA! More

Yorktown, Virginia
Contributor
13 reviews 13 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

Good location and if you need to go within 2 miles then the shuttle team are amazing, polite, prompt and a great way to see the city. The reception team is equally as friendly, as is the bar team. The hotel is an older hotel with updates. Overall the bedroom was clean except for the windows which had finger marks... More

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LWharton, Front Office Manager at Hilton Garden Inn Richmond Downtown, responded to this review

Thanks for staying with us! I am glad to see you enjoyed your time at the hotel, as well as our team. We look forward to the next time your travels bring you to the Richmond area so we can show you more of what RVA has to offer! More

Jacksonville, United States
1 review
5 of 5 stars Reviewed 1 week ago

very nice hotel with a very helpful staff. we took the free shuttle to the "bottom" where the night life is and it was only a $5 cab ride back, so very conveniently situated downtown. only bad thing is paying for parking because it's either $25 for valet or $18 for 12-24 hr parking across the street.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
LWharton, Front Office Manager at Hilton Garden Inn Richmond Downtown, responded to this review

Thank you for your review of our hotel; we're thrilled that your stay was great! I agree - parking can be tricky downtown. Next time you're in our area, check out some of our rates that include breakfast and parking (pretty good deal!). Thank you again, and we'll see you next time! More

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Hotel Summarization (Beta)

What travelers say

  • Valet parking(18)
  • Very nice(14)
  • Convention center(7)
  • Room service(4)

Additional Information about Hilton Garden Inn Richmond Downtown

Address: 501 E. Broad Street, Richmond, VA 23219
Phone Number:
Location: United States > Virginia > Richmond
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Richmond Downtown 3*
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Also Known As:
Hilton Garden Inn Richmond Hotel Richmond

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#4 Business Hotel in Richmond #6 Family Hotel in Richmond #6 Romantic Hotel in Richmond
Hotel Class
Official Description (provided by the hotel)
Welcome to the state of Virginia, and the Hilton Garden Inn Richmond Downtown, located in the heart of historic downtown Richmond. This premiere hotel is located within minutes of I-95 and I-64, across the street from the Greater Richmond Convention Center, two blocks from the Richmond Coliseum, and the National Theater, and next door to Richmond Center Stage. Formerly the beloved Miller & Rhoads Department Store, the original marble floors and restored millwork grace the lobby, providing our guests with a combination of historic charm, southern hospitality and modern amenities. This spacious and inviting Hilton Garden Inn hotel is an easy choice for the discerning traveler and for families who are looking for a place they can feel at home. ... more   less 
Number of rooms
250

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