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Hilton Garden Inn Richmond Downtown

Certificate of Excellence
GreenLeadersBronze level
3.0 of 5
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501 E. Broad Street, Richmond, VA 23219
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Hilton Garden Inn Richmond Downtown
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Ranked #9 of 83 Hotels in Richmond
Certificate of Excellence
GreenLeadersBronze level
A recent review
5 of 5 stars reviewed yesterday
Edward Z Huntingtown, United States
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904 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Huntingtown, United States
5 of 5 stars Reviewed yesterday NEW

The hotel is OUTSTANDING! There are great restaurants, bars and tourist activities within walking distance. Rooms were very clean. Hotel staff was overly friendly and helpful - the provided great local restaurant locations. The hotel shuttle was prompt and convenient.

Review collected in partnership with Hilton Garden Inn

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Chesapeake, Virginia
5 of 5 stars Reviewed 2 days ago NEW

The staff is great and very helpful. The room was nice and we went to Book Binders for dinner and used their shuttle. It was great!! Did not realize there was a Parking Fee of $23 but it was worth it. We had a great time!!

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Raleigh, North Carolina
Level Contributor
34 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stayed for four nights at this downtown Hilton. The valet parkers were great and really tried to help us out, as we were in and out a lot with a large truck. The staff inside was very helpful and always ready to assist. Billy is a great waiter at breakfast. Made to order omelets were fantastic! They are going... More 

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Savannah, Georgia, United States
Level Contributor
52 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Visited this hotel in April with my parents when we traveled there to meet family members for a weekend of R&R. The hotel is gorgeous. It was clean, well equipped, and room was absolutely one of the most relaxing I've stayed in. Had an absolutely fantastic time. The staff was extremely accommodating. The hotel is located in the center of... More 

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Hampton, Virginia
Level Contributor
1 review
4 of 5 stars Reviewed 2 days ago NEW

I was very pleased with my stay for my reunion weekend. Excellent, professional, and courteous staff. There was some construction & renovation going on and the parking wasn't great, but my room was wonderful. Would definitely stay again!

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A TripAdvisor Member
5 of 5 stars Reviewed 1 week ago

Staff is excellent. Very helpful. From check in to check out. Room was very nice but a very long walk from elevator (room 427). Also, expect to pay $23 day for parking. Easy walk to tourist areas and restaurants along the river, but tough walk back. (Uphill back to hotel ) take a taxi (about $7) Would recommend.

Was this review helpful? Yes 1
tripdbl, General Manager at Hilton Garden Inn Richmond Downtown, responded to this review

Thank you for your visit and great review. I'm glad you were able to get out and about and visit our city. Yes, the James river is a short walk away, but uphill on the way back ! We do have complimentary shuttle that would also be happy to take or pick you up after a walk, or to a... More 

Yardville, United States
Level Contributor
3 reviews
4 of 5 stars Reviewed 1 week ago

Clean, friendly and the right price! Staff is extremely friendly! Currently under renovations so not all amenities may be available. However, it didn't affect my stay. A must stay if you visit the Downtown Richmond area.

Review collected in partnership with Hilton Garden Inn

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tripin1, General Manager at Hilton Garden Inn Richmond Downtown, responded to this review

Dear Melissa; Thank you for your visit and feedback. I like your tagline - "wanna get away" !! I was pleased to see you enjoyed the visit and our team. I did want to point out that while the renovation is going on, all amenities (Pool / Exercise / Lounge / Restaurant) are available. We will have times through early... More 

Eldersburg, Maryland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Excellent place to stay in downtown Richmond. Great rooms. Large and very upscale. Entire facility was very clean and modern. Lunch was wonderful and the breakfast buffet was a great deal with many choices including some that aren't traditional - lavender french toast! While there was construction going on, we saw no evidence in the public areas or our rooms.... More 

Was this review helpful? Yes 1
tripin1, General Manager at Hilton Garden Inn Richmond Downtown, responded to this review

Dear Karen; Thanks for your visit and review on Tripadvisor. I was glad you noticed our "green" efforts and various awards for our efforts, and of course our great staff. We are different as a historic facility, so we also try to be different in all areas (while maintaining brand consistency) like the breakfast offerings and daily specials. We do... More 

Amman, Jordan
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Staff was great. Pool was nice. Jacuzzi was nice and hot. Gym was sufficient. Internet service was available but slow for the free service. I would definitely stay at this hotel again. Great experience.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
tripin1, General Manager at Hilton Garden Inn Richmond Downtown, responded to this review

Thank you for your recent visit and feedback. I was glad to see you rated us a "great" hotel and all you expected worked well for you. We will continue to review such services as internet speed, and while we offer 50 MG / fiber optic services there are some spotty areas we are addressing. We hope to see you... More 

Sedgefield, County Durham
Level Contributor
47 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed here with my wife in June 2015 for one night. On check-in the receptionists were very welcoming and informative about the area. The room was clean and tidy. The hotel is well located to visit the Hollywood Cemetery which is a must see for anyone interested in history.

Was this review helpful? Yes 2
tripdbl, General Manager at Hilton Garden Inn Richmond Downtown, responded to this review

Thank you for your visit and feedback. I sent you a personal note to find out how we can rate better than average on your next visit with us. Perhaps after we complete our extensive renovation; All guest rooms, lobby, and new meeting spaces ! We hope to see you back in the Fall upon completion of our renovation and... More 

Hotel Review Summarization

What travelers say

  • Valet parking(17)
  • Very nice(14)
  • Convention center(5)
  • Room service(4)
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