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Hilton Garden Inn Richmond Downtown

3.0 of 5
501 E. Broad Street, Richmond, VA 23219
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Hilton Garden Inn Richmond Downtown
Ranked #5 of 86 hotels in Richmond
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338 reviews from our community

Traveler rating
    202
    84
    35
    11
    6
See reviews for
Families
69
 
Couples
63
 
Solo
30
 
Business
151
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Waldorf, Maryland
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed May 14, 2013 NEW

Very nice accommodation and seasonable priced. friendly desk agents...great room service choices...room was clean ,well maintained and well appointed. breakfast bar was delicious. enjoyed the blazing fast Wi-Fi as well thank you

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Cleveland, Ohio
1 review
5 of 5 stars Reviewed May 8, 2013

My arrival Sunday was met with cheerful friendly front desk personnell. My server in the dining room was a rookie but still friendly. The whole week though was great. I could laugh and joke with the drivers, the breakfast servers, the front desk personnell and even management. After long days at work it was nice to come back and not... More

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tripin1, General Manager at Hilton Garden Inn Richmond Downtown, responded to this review
May 10, 2013

Dear Terry; Thanks for your visit and feedback. Glad to hear the team took good care of you, even our "Rookie" in the restaurant. One of our goals is to have "fun" at work, and it was great to hear your comments of "laughing and joking" with our team. We recently all went through FISH training based on the Seattle... More

Durham, North Carolina, United States
1 review
5 of 5 stars Reviewed May 7, 2013

I could not be happier with my stay. The hotel staff was amazing! They went out of their way for me, my mother, and my child. One employee even went to the drug store to get my son Motrin when he got sick. The restaurant in the hotel is delicious. The rooms are amazing. I did not encounter one employee... More

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tripin1, General Manager at Hilton Garden Inn Richmond Downtown, responded to this review
May 10, 2013

Dear Holly; Thanks for you recent stay with us, and your kind words on Tripadvisor. I was so glad to hear one of our associates (Possibly Rena) went out for Motrin for your sick child. We'll share your thanks with the team, and we hope to see you back in the future. Sincerely, John and team More

Alexandria, Virginia
Top Contributor
75 reviews 75 reviews
27 hotel reviews
Reviews in 15 cities Reviews in 15 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 7, 2013

I was in Richmond for the Bob Dylan concert at the Landmark Theater and I always stay here when I'm in Richmond. The people are amazing and the rooms are always very clean and well kept. One employee at the front desk helped me a lot to get checked in quickly, and then later he gave me a candy bar... More

Was this review helpful? Yes
See 4 more reviews by KCS1958 for Richmond
tripin1, General Manager at Hilton Garden Inn Richmond Downtown, responded to this review
May 10, 2013

Dear KCS; Thanks for your recent visit to RVA for the Bob Dylan show. I was pleased to hear you enjoyed your visit, as well Rey took good care of you during your stay. Hope to see you soon ! Sincerely, John and team More

Burlington, Vermont
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 7, 2013

Wanted a spot downtown with two weary teenagers and the reservations agent was terrific and got us one of the last rooms available. The General Manager was super friendly, warmly welcomed us and was having a barbecue in front of the hotel! What I like about Hilton Garden Inn is the clean, comfortable rooms, the nicely decked out fitness area... More

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tripin1, General Manager at Hilton Garden Inn Richmond Downtown, responded to this review
May 10, 2013

Dear Vermontk; Thanks for the post to Tripadvisor, after your recent Richmond visit. It was nice to meet you on a recent NASCAR race weekend as I was grillin' some hotdogs for our guests. I'm glad you found our HGI a good refuge after your long drive with two teens. I hope you have a wonderful summer in Vermont, sounds... More

Wilmington, North Carolina
2 reviews
2 of 5 stars Reviewed May 6, 2013

Here for business attending a Buffini Turning Point - group rate was filled at Marriott across the street so I used my Honor Points and paid a night to stay here... Big mistake. staff friendly but bed OLD and VERY uncomfortable .... Not pleased at all. No breakfast included 21 dollar additional charge for parking and awful street noise ....... More

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tripin1, General Manager at Hilton Garden Inn Richmond Downtown, responded to this review
May 7, 2013

Dear Cathy; Thanks for your visit and feedback. We appreciate you a loyal Hilton guest, but disappointed you didn't have a wonderful experience like the majority of our other guests. I immediately emailed you, as well via your Tripadvisor email link too in hopes to correct on your stay. We know you have choices, and hope you find a location... More

1 review
5 of 5 stars Reviewed May 5, 2013

First time in Richmond va. The hotel was very nice, spacious, clean, and comfortable. In the heart of downtown close, and convient. Staff was friendly and helpful. Pool area, and indoor patio spectacular. Will definitely revisit. :D

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tripin1, General Manager at Hilton Garden Inn Richmond Downtown, responded to this review
May 10, 2013

Dear Mischelle89; We appreciate your recent visit and feedback on Tripadvisor. Glad to hear you enjoyed the pool and atrium area sometimes hidden on our 2nd floor / interior of the hotel. Hope to see you back soon. Sincerely, John and team More

Richmond, United States
1 review
5 of 5 stars Reviewed May 2, 2013

The entire staff are helpful, courteous, friendly and they bend over backwards to make sure everything is ok with my visit. The front desk always greet you as you come in and go out and the waitress at the restaurant are the best. The management make it a point to speak to you and ask if they could do anything... More

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Review collected in partnership with Hilton Garden Inn

tripin1, General Manager at Hilton Garden Inn Richmond Downtown, responded to this review
May 15, 2013

Dear Don; Thanks for your recent visit and outstanding review of our team and services we provide. So glad to hear that we should be a model for others ! We'll share this with the team, and continue to do what we do. Hope to see you back soon. Sincerely, John Cario General Manager More

Lake Anna
Senior Contributor
33 reviews 33 reviews
9 hotel reviews
Reviews in 21 cities Reviews in 21 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 1, 2013

I had called the day before and was able to receive an early arrival. Upon arrival the car valets were quick to get to the car and helps us on the way to check in. Although all of the desk clerks were very busy they each took a moment to greet us. As we checked in I informed the clerk... More

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tripin1, General Manager at Hilton Garden Inn Richmond Downtown, responded to this review
May 10, 2013

Dear Hybrid; Thanks for your recent visit while attending the Bill Cosby show next door. I was glad to hear all went well, and you experienced some of Richmond Downtown and all we have to offer. Hope to see you back soon for another Concert, event, or just an overnight stay in RVA. Sincerely, John Cario GM More

Silver Spring, Maryland
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 30, 2013

I've lived in the Washington DC area since the 1980's but never quite managed to make my way to Richmond. So, my husband and I stayed at this property on a weekend trip to Richmond to see a show at the National Theater and explore Richmond. The property is well situated (National Theater is right across the street). The king... More

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See 3 more reviews by Kcarrsmith for Richmond
tripin1, General Manager at Hilton Garden Inn Richmond Downtown, responded to this review
May 1, 2013

Thanks for your recent visit from DC. Yes, the National is a few blocks away, and they have some great shows, glad you made it to one. We are pretty much in Richmond's Theater District with CenterStage next door, the Landmark a courtesy shuttle ride away, and the Byrd not far either. Glad to hear we provided the complimentary shuttle... More

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Hotel Summarization (Beta)

What travelers say

  • Valet parking(21)
  • Very nice(20)
  • Convention center(9)
  • Room service(7)
  • Department stores(6)
  • Indoor pool(3)

Additional Information about Hilton Garden Inn Richmond Downtown

Address: 501 E. Broad Street, Richmond, VA 23219
Phone Number:
Region: United States > Virginia > Richmond
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotels in Richmond
#3 Business Hotels in Richmond
Price Range: $$
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Welcome to the state of Virginia, and the Hilton Garden Inn Richmond Downtown, located in the heart of historic downtown Richmond. This premiere hotel is located within minutes of I-95 and I-64, across the street from the Greater Richmond Convention Center, two blocks from the Richmond Coliseum, and the National Theater, and next door to Richmond Center Stage. Formerly the beloved Miller & Rhoads Department Store, the original marble floors and restored millwork grace the lobby, providing our guests with a combination of historic charm, southern hospitality and modern amenities. This spacious and inviting Hilton Garden Inn hotel is an easy choice for the discerning traveler and for families who are looking for a place they can feel at home. ... more   less 
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Also Known As:
Hilton Garden Inn Richmond Hotel
Hilton Garden Inn Richmond Hotel Richmond

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Hilton Garden Inn Richmond Downtown
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