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All 81 Richmond hotels

Hilton Garden Inn Richmond Downtown

3.0 of 5 Hotel   |   501 E. Broad Street, Richmond, VA 23219
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87%
Ranked #7 of 81 hotels in Richmond
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed yesterday
oldtraveler47
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648 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (134)
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English first
Senior Contributor
48 reviews 48 reviews
35 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed yesterday NEW

This is a predictably good Garden Inn, typical of those where we have stayed in many places and many times. It makes a fine reuse of the old Miller & Rhoads department store. The room was clean, the bed was comfortable, the bathroom well arranged. The bar, where we had a light dinner and drinks, was pleasant, and the breakfast... More

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Frisco, Texas
Contributor
20 reviews 20 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I only spent one night at the hotel but the service was very good and as others have remarked the property is very clean and fairly modern. The only disappointment was the lack of a self parking option on the property.

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Mt.Pleasant, SC
Senior Contributor
32 reviews 32 reviews
22 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I stayed here 4 nights in July. In four nights, something could go wrong but it didn't. :) Staff was friendly; room very clean and quiet; and when i wanted to change my room on the 4th night to have a better view, the staff was accomodating. One thing i would change if possible is the breakfast offerings: one has... More

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Baltimore, Maryland
1 review
5 of 5 stars Reviewed 3 days ago NEW

Great hospitliaty from the valet team to the front desk. The hotel is immaculate, great guest room, I thought that I had checked into a Ritz Carlton. Breakfast is amazing, Great server named Billy is legendary at the hotel. We stayed the weekend for a lacrosse tournament and had a great time. Very cool lobby with large checker boards for... More

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Washington DC, District of Columbia
Top Contributor
160 reviews 160 reviews
40 hotel reviews
129 helpful votes 129 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I’ve stayed here several times over the past few years. It’s the ideal location when overnighting in Richmond for a downtown event. The front desk staff are always welcoming and friendly, which is a plus. Valet parking with in/out privileges is $21, which may seem pricey, but reasonable compared to other large cities. During this visit, I booked the hotel... More

Was this review helpful? Yes 1
tripin1, General Manager at Hilton Garden Inn Richmond Downtown, responded to this review

Dear Kribbean; We appreciate your recent "points and cash" visit with us in Richmond. Thanks for your great feedback, and we'll certainly share your comments with the team. While you can at times hear the "sounds of the city" on our exterior rooms, we do have other interior, as well other rooms that are not as close to the street... More

Charlottesville, Virginia
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I have stayed at this property four times in the past four weeks, while coming to Richmond on business. The hotel is is easy to reach off of I-95 and I-64. The valet parking is easy to use, and the staff bring your car up promptly. The public surface lot parking across the street is a bit less expensive, particularly... More

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tripin1, General Manager at Hilton Garden Inn Richmond Downtown, responded to this review

Thank you for your Hilton Diamond Status and many past stays with us. Glad to hear our friendly staff has recognized and assisted you on your visits. We do appreciate your other comments and will share your feedback with the team. Hope to see you back soon. Sincerely, John Cario General Manager More

1 review
5 of 5 stars Reviewed 6 days ago NEW

This past weekend my family traveled for a lacrosse tournament and enjoyed their stay. Check in was great and they were given an upgrade! The room was very nice with more than enough space. The staff was friendly and attentive including the restaurant staff. We would like to thank the entire staff and management for their hospitality. We will definitely... More

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tripin1, General Manager at Hilton Garden Inn Richmond Downtown, responded to this review

Dear Lisa, Thank you for your recent visit to Richmond and stay with us for the lacrosse tournament. Hoping all went well with the activities, I understand many college coaches were in town too. I was glad to see you had an "Excellent" stay, and we do thank you for your comments and hope to see you back soon. John... More

Kenly, NC
1 review
4 of 5 stars Reviewed 6 days ago NEW

I enjoyed the hotel, the staff were wonderful, but since I was there on business and work for a non-profit, the price of the room I thought was high considering you had to pay for everything, including parking.

Review collected in partnership with Hilton Garden Inn

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tripin1, General Manager at Hilton Garden Inn Richmond Downtown, responded to this review

Thank you for your visit and post. Glad to see you enjoyed our hotel, but yes Richmond at times with events and activities can be a bit pricey. Please watch for some of our packages that also include parking at times. Hope to see you back soon. John Cario, GM. More

Ocean View, Delaware
2 reviews
5 of 5 stars Reviewed 1 week ago

If you are looking for a place for business or just to spend a few days in Richmond this is the place. Centrally located, easy to get to and the staff is very accommodating. Especially liked being able to use the hotel shuttle to get around town. Very nice touch!

Review collected in partnership with Hilton Garden Inn

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tripin1, General Manager at Hilton Garden Inn Richmond Downtown, responded to this review

We thank you for your recent visit and great feedback. Hope to see you back real soon. John and team. More

Egg Harbor Township, New Jersey
Contributor
12 reviews 12 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

Stopped in Richmond on the way to Williamsburg. Everything about check-in and checkout was a breeze. Valet came out immediately and offered a luggage cart. The valet bills directly to the room and the service allows for unlimited in/out. The room was nice but doors were heavy (stuck when opening and shutting and very loud when slammed and the refrigerator... More

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tripin1, General Manager at Hilton Garden Inn Richmond Downtown, responded to this review

Thank you for your recent visit and great feedback on many components of your stay with us. I was glad to hear you had a "nice stop-off" and we met your expectations in most areas. I will address the noted items, as well sent you a personal note to find out your exact room. Sincerely, John Cario - GM More

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What travelers say

  • Valet parking(18)
  • Very nice(14)
  • Convention center(7)
  • Room service(4)

Additional Information about Hilton Garden Inn Richmond Downtown

Address: 501 E. Broad Street, Richmond, VA 23219
Phone Number:
Location: United States > Virginia > Richmond
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Richmond Downtown 3*
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Also Known As:
Hilton Garden Inn Richmond Hotel Richmond

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#4 Business Hotel in Richmond #6 Romantic Hotel in Richmond #6 Family Hotel in Richmond
Hotel Class
Official Description (provided by the hotel)
Welcome to the state of Virginia, and the Hilton Garden Inn Richmond Downtown, located in the heart of historic downtown Richmond. This premiere hotel is located within minutes of I-95 and I-64, across the street from the Greater Richmond Convention Center, two blocks from the Richmond Coliseum, and the National Theater, and next door to Richmond Center Stage. Formerly the beloved Miller & Rhoads Department Store, the original marble floors and restored millwork grace the lobby, providing our guests with a combination of historic charm, southern hospitality and modern amenities. This spacious and inviting Hilton Garden Inn hotel is an easy choice for the discerning traveler and for families who are looking for a place they can feel at home. ... more   less 
Number of rooms
250

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