My arrival Sunday was met with cheerful friendly front desk personnell. My server in the dining room was a rookie but still friendly. The whole week though was great. I could laugh and joke with the drivers, the breakfast servers, the front desk personnell and even management. After long days at work it was nice to come back and not... More

I could not be happier with my stay. The hotel staff was amazing! They went out of their way for me, my mother, and my child. One employee even went to the drug store to get my son Motrin when he got sick. The restaurant in the hotel is delicious. The rooms are amazing. I did not encounter one employee... More

I was in Richmond for the Bob Dylan concert at the Landmark Theater and I always stay here when I'm in Richmond. The people are amazing and the rooms are always very clean and well kept. One employee at the front desk helped me a lot to get checked in quickly, and then later he gave me a candy bar... More

Wanted a spot downtown with two weary teenagers and the reservations agent was terrific and got us one of the last rooms available. The General Manager was super friendly, warmly welcomed us and was having a barbecue in front of the hotel! What I like about Hilton Garden Inn is the clean, comfortable rooms, the nicely decked out fitness area... More

Here for business attending a Buffini Turning Point - group rate was filled at Marriott across the street so I used my Honor Points and paid a night to stay here... Big mistake. staff friendly but bed OLD and VERY uncomfortable .... Not pleased at all. No breakfast included 21 dollar additional charge for parking and awful street noise ....... More

First time in Richmond va. The hotel was very nice, spacious, clean, and comfortable. In the heart of downtown close, and convient. Staff was friendly and helpful. Pool area, and indoor patio spectacular. Will definitely revisit. :D

The entire staff are helpful, courteous, friendly and they bend over backwards to make sure everything is ok with my visit. The front desk always greet you as you come in and go out and the waitress at the restaurant are the best. The management make it a point to speak to you and ask if they could do anything... More

I had called the day before and was able to receive an early arrival. Upon arrival the car valets were quick to get to the car and helps us on the way to check in. Although all of the desk clerks were very busy they each took a moment to greet us. As we checked in I informed the clerk... More

I've lived in the Washington DC area since the 1980's but never quite managed to make my way to Richmond. So, my husband and I stayed at this property on a weekend trip to Richmond to see a show at the National Theater and explore Richmond. The property is well situated (National Theater is right across the street). The king... More