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Omni Richmond

4.0 of 5 100 S 12th St, Richmond, VA 23219
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Certificate of Excellence 2014
Omni Richmond
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Omni Richmond
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919 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Omni Richmond
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charlotte, nc, United States
1 review
5 of 5 stars Reviewed March 31, 2014

My husband and I traveled to Richmond to bring some furniture to our daughter. I found a pretty good deal on line and knew we liked the downtown area, so called the hotel a few weeks ahead. We arrived around 8pm Friday night and stayed through Sunday brunch. Everyone was friendly and gracious from the valet service to desk check... More 

Review collected in partnership with Omni Hotels & Resorts

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VA
Top Contributor
205 reviews 205 reviews
26 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed March 30, 2014

We spent a weekend at the Omni and had a room on the top floor overlooking the state capitol. The hotel is downtown and near great restaurants. The room was comfortable and the service was a taste of southern hospitality. We enjoyed breakfast at Trevi's and had a wonderful waiter (Stewart) who presented us with a map and answered questions... More 

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Contributor
13 reviews 13 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 28, 2014

The Omni was a great overnight stay. The staff is first rate and made sure everything was ready. The room was clean and quiet, bed soft, great view. This was a Saturday night, and some group had an event in the ballroom -- looked like a 20-somthing prom, but probably a wedding. Young ladies with lots of makeup and short... More 

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Top Contributor
108 reviews 108 reviews
38 hotel reviews
37 helpful votes 37 helpful votes
2 of 5 stars Reviewed March 24, 2014

We checked into a horribly-smelling room overlooking A /C units. But, Eddie , our bellhop, saved the day. He called the front desk, retrieved new keys, & moved us to a much nicer room 10 stories up. Eddie was the best experience we had at this hotel. He deserves EE of the month!! Stating this is a luxury hotel is... More 

Was this review helpful? Yes 1
OmniMgr, Manager at Omni Richmond, responded to this review

We were disappointed to read about your recent experience at our hotel and regret that we missed that mark on several aspects of your stay. We are delighted to read that Eddie was the bright spot during your time with us and we look forward to recognizing him for his efforts. We are excited to share that we will soon... More 

Richmond, United States
1 review
2 of 5 stars Reviewed March 24, 2014

The room seemed like a great idea, but when we got in there was a used rag on the desk, crumbs and food pieces on the floor, and a generally unpleasant atmosphere. If you're not planning on spending a very large amount of money, don't bother staying here. You'll be treated poorly. This place isn't worth the money.

Review collected in partnership with Omni Hotels & Resorts

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OmniMgr, Manager at Omni Richmond, responded to this review

Please accept our sincerest apologies for the oversights during your stay. What you experienced was unacceptable but we are grateful that we had the chance to speak with you so we could research what may have happened and take measures to prevent a future occurrence. We truly apologize that your stay was not up to your standards or our own... More 

Oakton, Virginia
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 24, 2014

We arrived well after the check in time to find no room ready at 4:00 pm. We were asked to wait after a long drive to the area. We pre-paid for the room, so there was no doubt that we were coming. We were offered a lesser room after I complained to the manager.

Review collected in partnership with Omni Hotels & Resorts

Was this review helpful? Yes 1
OmniMgr, Manager at Omni Richmond, responded to this review

Please accept our apologies that your room was not immediately available upon your arrival. We let you down and can understand that you must have been frustrated. It was beneficial with us to be able to work with you directly to understand what happened and we look forward to a future opportunity to welcome you back for a stay that... More 

New York, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 23, 2014

Charged for internet when it was supposed to be included for signing up for rewards program. Batteries in TV remote were shot (channels and volume stuck). Sink faucet put on crooked and handle for hot water too tight to turn. Walls we incredibly THIN. You could hear EVERYTHING in the rooms adjacent and above. No sleep was had.

Review collected in partnership with Omni Hotels & Resorts

Was this review helpful? Yes 1
OmniMgr, Manager at Omni Richmond, responded to this review

Thank you for your feedback both on TripAdvisor and through our in house survey. We truly regret to read that your recent stay was not better executed and offer our sincerest apologies. Thank you for allowing us to reach out to you to learn more about your experience and we assure you that your feedback is utilized to make improvements... More 

Baltimore, Maryland
Senior Reviewer
8 reviews 8 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 22, 2014

I was very surprize at the quality of service and attention to detail the staff showed during my stay. It been many years since staying at this brand, and I'll check my travel in the future to include Omni Hotel search.

Review collected in partnership with Omni Hotels & Resorts

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2 reviews
5 of 5 stars Reviewed March 21, 2014

Friendliness, comfort, freshness all describe our experience at this wonderful hotel. We always stay here when we are in Richmond when visiting my daughter or when going for medical visits at the nearby MCV.

Review collected in partnership with Omni Hotels & Resorts

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Richmond, United States
1 review
5 of 5 stars Reviewed March 20, 2014

My daughter and in enjoyed our stay and would recommend this hotel to families and business travelers. The location is close to very good local restaurants and bars. My daughter made good use of the Fitness center very clean.

Review collected in partnership with Omni Hotels & Resorts

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Additional Information about Omni Richmond

Address: 100 S 12th St, Richmond, VA 23219
Phone Number:
Location: United States > Virginia > Richmond
Price Range (Based on Average Rates): $
Hotel Class:4 star — Omni Richmond 4*
Number of rooms: 361
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Cheap Tickets, Expedia, Hotels.com, Priceline and Tingo so you can book your Omni Richmond reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Omni Richmond Hotel Richmond
Omni Hotel Richmond
Richmond Omni Hotel
Hotel Style:
#3 Luxury Hotel in Richmond
#7 Romantic Hotel in Richmond
#7 Business Hotel in Richmond
#11 Family Hotel in Richmond

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