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Omni Richmond


Omni Richmond
Hotel class 4 of 5
100 S 12th St, Richmond, VA 23219
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Traveler Reviews

81% Recommend
3.5 of 5 stars 93 reviews
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By trip type
All (93)
[ Date ] [ Rating ]
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1 of 5 stars
sb1973 1 contribution
USA
May 13, 2009 | Trip type: Business

I forgot my contact lenses, some papers and some personal things in the hotel drawer. I called to check if they had found any of the stuff in my room. The answer I got was No (which is OK, that happens) but the way the manager, Renee, responded was condescending and arrogant - "Most guests think they forgot things in... more

Management response from
OmniMgr, Manager

It is always disappointing for us to hear of a guest that has had an unsatisfactory experience with us.  When we receive news of a guest issue whether it be while on property or through online reviews such as TripAdvisor we think it is very important to take the time to research the issue and take corrective actions.  Although we...

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4 of 5 stars
LibMan 7 contributions
Virginia
May 12, 2009 | Trip type: Business, Solo travel
1/1 found this review helpful

I was attending a conference at a hotel in dowtown Richmond and chose the Omni on someone's past recommendation and its location. The Omni was very nice and is only a block or two from Capitol Square and right next to the Shockhoe Slip/Bottom area. The room was clean and upscale. Overall, the stay was very nice. I would recommend... more

Management response from
OmniMgr, Manager

Thank you for your review of the Omni Richmond. We appreciate all of your comments but especially your experience in regards to parking. We know that it can be a little confusing to find our self parking garage and have reviewed the directions that we have on our website thanks to your feedback. In addition, future guests may feel free...

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2 of 5 stars
lampgod127 4 contributions
southampton
May 9, 2009 | Trip type: Couples

What a shame. The Omni in Richmand Va.had all the makings of a great stay but alas the walls are paper thin. We had to be moved twice to get a good nights sleep and although the staff seemed accommodating enough they could do nothing about the flimsiness of the hotel's structure. Our internet and parking fees were waived as... more

Management response from
OmniMgr, Manager

We are sorry to hear that the hallway noise you experienced at the Omni Richmond ruined what was an otherwise nice experience with us. We do hope that you will reconsider returning and our staff will make every effort to find you a room in a quiet area of the hotel that meets your expectations. Please accept our apologies and...

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2 of 5 stars
JE1205 14 contributions
South Florida
Apr 22, 2009 | Trip type: Business
0/2 found this review helpful

At first I thought this hotel would be a nice alternative to staying at one of the hotels located directly off of I95. It's actually not far from the highway at all. I had asked before hand about the parking situation and was assured that there was valet. For a specific reason we could not valet park our car and... more

Management response from
OmniMgr, Manager

We are truly sorry that you had this problem during your stay. Rest assured that the issue you encountered was an isolated incident and not reflective of the typical Omni experience. The company that processes our credit cards did inadvertently charge a single batch of guests' credit cards twice two weeks ago. We became aware of this situation through guests...

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3 of 5 stars
WiseFairfax 48 contributions
Fairfax, VA
Apr 11, 2009 | Trip type: Family

Valet parking available. Location convenient to the state house and Cary town. Good restaurant across the street (Tobacco Company) with good steak, seafood options. Hotel is in a complex with shops and restaurants which is convenient. Rooms were decent but a bit dark. Can't remember our room number but we had a decent view of the state house. A bit... more

Management response from
OmniMgr, Manager

Thank you for your review of the Omni Richmond. We are happy to hear that you enjoyed our location and we hope that you will return again soon.

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3 of 5 stars
nyyankees1 6 contributions
Calgary, Canada
Apr 9, 2009 | Trip type: Friends getaway
1/1 found this review helpful

I prepaid for two nights at the Omni about a month in advance. After an awful day of flight cancellations and delays my friend and I arrived at the Omni around 12:30 a.m. and were told that they overbooked and our room had been given away. The manager was extremely apologetic and courteous and arranged for us to spend that... more

Management response from
OmniMgr, Manager

We would like to offer our sincerest apologies for how we handled this situation. You appeared to show patience in our overbooking situation and we should have been able to recompense you through our remaining interactions but we dropped the ball and it is unacceptable. We do hope that we will have the opportunity to one day make it up...

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3 of 5 stars
LM25Virginia 6 contributions
Virginia
Mar 20, 2009 | Trip type: Business

Stayed at the Omni Richmond for meetings in the James center. The location is unbeatable -- there is a sky bridge that connects the James center buildings and for dinner at night, there are tons of restaurant on Cary on the same block. The hotel itself was good, though not as great as other Omnis. The lobby is fantastic and... more

Management response from
OmniMgr, Manager

Thank you for taking the time to share the details of your stay at the Omni Richmond. Reviews and comments from our guests help us to recognize areas for improvements and thanks to feedback such as yours, our management did recognize the need to upgrade our current wireless internet network. We are scheduled to add 4 additional wireless internet access...

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5 of 5 stars
STL2Maine 34 contributions
St. Louis, MIssouri
Mar 1, 2009 | Trip type: Business, Solo travel

Like previous reviews, I'll say that the Omni isn't perfect, but the combination of location and amenities makes it the most desireable hotel in the area. The new Westin is very nice, but its location makes it a bit of a chore if you have business downtown. My room was large and comfortable. The beds could have been a bit... more

Management response from
OmniMgr, Manager

We appreciate that you took the time to share your experience at The Omni Richmond online and we are honored to now be your preferred hotel in Richmond. It appears that your stay went quite well with only a few minor notes of improvement for us. We certainly will share those with our team for consideration in future renovations. Otherwise...

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4 of 5 stars
mjjking 134 contributions
Ventimiglia, Italy
Feb 10, 2009 | Trip type: Business, Solo travel
0/1 found this review helpful

I slept at the Omni Richmond only one night, after a busy day in Charlottesville and before catching a morning flight to Pittsburgh. I must say that the hotel's exterior looks impressive: it's basically a 20+ storeys skycraper, very modern, with a nice and quite cheap parking lot just in front of it. I actually tried to use the valet... more

Management response from
OmniMgr, Manager

We appreciate you taking the time to review the Omni Richmond Hotel. It is certainly disappointing to hear that our associates did not make themselves available to assist with your car or luggage. We aim to take care of our guests from the moment they arrive in our driveway until the moment they leave and we hope that you will...

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5 of 5 stars
kfadams 24 contributions
Virginia Beach, Virginia
Nov 16, 2008 | Trip type: Couples
0/1 found this review helpful

Went to Richmond for a Mary Chapin Carpenter concert and made it a long weekend. Omni was very luxurious. Our room had chocolate dipped strawberries and champagne waiting for us when we arrived. The bed was very comfortable and clean. When we first arrived, we had reserved a non-smoking king, but were placed in a smoking, queen. They moved us... more

Management response from
OmniMgr, Manager

It is a pleasure for us to hear of your great stay at the Omni Richmond and in our beautiful city. Richmond definitely has the ability to appeal to all types of travelers with our eclectic mix of culture and entertainment. We hope that you will return to explore many of the other fascinating sites and once again choose the...

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Omni Richmond Also Known As

Address: 100 S 12th St, Richmond, VA 23219