I forgot my contact lenses, some papers and some personal things in the hotel drawer. I called to check if they had found any of the stuff in my room. The answer I got was No (which is OK, that happens) but the way the manager, Renee, responded was condescending and arrogant - "Most guests think they forgot things in...
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It is always disappointing for us to hear of a guest that has had an unsatisfactory experience with us. When we receive news of a guest issue whether it be while on property or through online reviews such as TripAdvisor we think it is very important to take the time to research the issue and take corrective actions. Although we...