I stayed at the Omni Richmond for one night on a business trip. I found a clipped toenail in my bed that was not my own. more
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I stayed at the Omni Richmond for one night on a business trip. I found a clipped toenail in my bed that was not my own. more
You couldn't ask for a better place to stay in Richmond. The room was perfect. The location is ideal for someone visiting Richmond. It's at the top of Shockoe Slip. There are numerous restaurants in Shockoe Slip and Shockoe Bottom. The business district which is a block uphill from the Omni pretty much shuts down after 6 and on weekends,... more
Stayed at the Richmond Omni in March of 2007, night before a 10k run that I do each year. The hotel is one of two reasonably upscale large hotels in downtown Richmond, the other being the Crowne Plaze. The hotel is reasonably nice, with good service. We had a nice corner room, reasonably large, with a comfortable bed and large... more
The Management of the Omni Richmond would like to thank you for your complimentary review. We are pleased to have provided you with a comfortable place to rest before your big race. We hope to have you back again for next year's race.
The service was outstanding. It appears that every employee knows what customer service is. The actual property needs work however. Location - convenient to everything. Valet - Quick and efficient. Restaurant - Breakfast buffet was fine. Friendly staff. The major issue is cleanliness. The entire hotel needs to be thoroughly cleaned. - Bathroom: Handprints all over the front and back... more
We appreciate your comments and concerns about your visit. While it was wonderful to hear that we exceeded your expectations with our staff and service levels, it was disappointing to know that we didn't meet your expectations on cleanliness. We have shared your concerns with the appropriate managers in an effort to educate our associates on the importance of never...
We stayed here last wk on a priceline bid of 95.00. We were very happy with our room: spacious, good room darkening draperies, nice marble bathroom, nice location, comfy mattress and were able to regulate room temperature well. Valet parking attendants were speedy and pleasant. We ended up driving to restaurants but there are some appealing looking places right across... more
Thank you for choosing to stay at the Omni Richmond and for taking the time to leave such a favorable review of our property. We are delighted to hear that you enjoyed your stay. It sounds as if you frequent the beautiful and historic city of Richmond so we hope that on your future trips you will again choose us...
We had a great stay here, and while not inexpensive the value is still very good. The staff was very helpful and courteous, and the rooms were comfortable. Only (very minor) complaints were the poor picture quality on the tv, and a drippy shower. Otherwise a great hotel. more
We appreciate you taking the time to review the Omni Richmond. We are delighted to hear that your overall experience was enjoyable although we are disappointed to know that there were even minor issues with your stay. We encourage you or any of our future guests to contact our management team during your stay if there is anything even slightly...
Booking: we requested 2 double beds a few months in advance for a wedding, but as it got closer and we called to confirm, they said none were available so we were getting a king room. This wasn't going to work since we were staying with another couple for a wedding. The lady said that for $20 extra we could... more
Thank you for your recent response. Your comment regarding the continental breakfast options has been reviewed by our staff and we are working towards better morning offerings. The Omni Club experience is designed to create value through secure access, complimentary morning pastries and beverages, all day grab and go snack & drink items, and evening hors d’ouevers with beer, wine...
The hotel is fine, but Richmond on a gloomy Saturday afternoon leaves much to be desired.We went to the Civil War Museum at Tredegar Mill which was very good as they were holding a special event and had a tour of the Capitol building but that was it. more
Thank you for your recent response. We are sorry that the weather dampened your time in Richmond. The Omni Richmond hotel looks forward to hosting travelers of all types. We offer several packages designed for families with children, romantic weekends and girls’ getaways. Our location within historic Shockoe Slip places us close to the Capitol building, museums like Tredegar and...
This was a good clean and very very well located hotel. It is right up the hill from Carey street where a number of brewpubs and restaurants are and it is walking distance from the Capitol, gov mansion, and sup court. Also you can run along the river and walk to almost any business meeting destination in downtown. Rooms are... more
Thank you for your recent response. The Omni Richmond Hotel is happy to say we are located in historic Shockoe Slip, just blocks from the James River, the State Capitol building, museums and many other points of interest. We hope that while you were here you were able to enjoy the several restaurants and brewpubs right outside our front door....
Great location and excellant staff. Stayed here for 4 days for a comference. Shuttle took wife to places for sight-seeing - a really nice service. Had a king room on the fifth floor. Well apointed and comfortable with mini-frig. Room service good and fairly prompt. Rooms seemed clean, but watch out for glasses! On our last night there we found... more
The Omni Richmond Hotel appreciates the feedback that we receive from our guests and certainly the comments posted on this site. We would however, caution that a comment or post does not necessarily depict actual practices.The fact that a video spot was shown on another web site that spoke to other hotel chain practices of the cleaning of glassware, does...




