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The Westin Richmond

Certificate of Excellence
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6631 West Broad Street, Richmond, VA 23230
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1 room 1 adult
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The Westin Richmond
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490 Reviews from our TripAdvisor Community

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Miami, Florida
1 review
5 of 5 stars Reviewed 2 days ago NEW

We've been staying at the Westin Richmond for an extended time for a consulting project. The staff has been attentive, courteous, and pleasure to deal with. The rooms are the standard SPG/Westin style with no deficiencies. Overall, highly recommended!

Helpful?
Thank Earl L
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear Earl L, thank you for your continued loyalty to The Westin Richmond. I am pleased to hear that my associates have taken such good care of you and that you have enjoyed your overall experience with us. We look forward to continuing to serve you. Be well, Feliks Schwartz - General Manager More 

Richmond, VA
Level Contributor
67 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 stars Reviewed 1 week ago

I live in Richmond but it's fun to occasionally stay in a nice hotel for a night or two as a sort of mini-vacation. This hotel receives very high ratings. It's beautiful and the service is great. However, the rooms only have showers. One think I love is to soak in a tub with unlimited hot water. I did not... More 

Helpful?
Thank annecaroline92
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear AnneCaroline92, thank you for your recent stay. I am sorry to hear that the lack of a bath tub ruined your overall experience but we do in fact bath tubs in all of our rooms that have 2 beds in them as well as all of our 10 suites...which is approximately 40% of our hotel inventory. We also do... More 

Melrose, Massachusetts
Level Contributor
50 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

I understand the hotel is being renovated . I had a room on the executive floor which was clean and modern. The staff is friendly and helpful. They offer shuttle service which I've used on several occasions to get to office and close by restaurants. The executive lounge breakfast and facilities is good, I hope though whoever makes the oatmeal... More 

Helpful?
Thank Richard B
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear Richard B, thank you for your recent stay and for the review. We appreciate your business and I am glad you had a good experience overall. I as well thank you for your comments regarding the placement of the water bowls. While the water for guests and apples are on a table top, I really don't see an issue... More 

San Diego, California
Level Contributor
42 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

I was very impressed with my stay at the Westin Richmond. I always enjoy staying in Westin beds because they are so comfortable and I get great sleep. The hotel was clean and newly renovated. The staff were nice but not as prompt as a typical Westin. The hotel was kinda in the middle of nowhere in an industrial park.... More 

Helpful?
Thank TravelingToTheEdge
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear TravelingToTheEdge, thank you for your recent stay and 5-star review of your experience. I am glad to hear you had a great visit and we look forward to serving you again soon. Be well, Feliks Schwartz - General Manager More 

New York City, New York
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed January 6, 2016

I have been staying at the Westin Richmond for several months now for business. I keep seeing all the great reviews and I thought I would add one of someone who has been having a consistently mediocre experience. The property is 3 stars at best. It's slightly run down and the only thing that saves it is the friendly staff.... More 

Helpful?
Thank AyZee
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear AyZee, thank you for your business and for taking the time to complete a review. Your comments only help us to improve. We are in the midst of a complete multi-million dollar room renovation which will address some of the comments you have on the product where as all guestroom carpet, vinyl and some furniture pieces are being replaced.... More 

Princeville, Hawaii
Level Contributor
32 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed December 30, 2015

My wife and I stay at the Westin every time we are in Richmond. The staff is always helpful and courteous. The Westin is near several restaraunts and shopping. It is about five miles from downtown Richmond which is about a 15-20 minute drive.

Helpful?
Thank Carl L
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear Carl L, thank you for your recent stay and positive review of your experience. I am glad you enjoyed the service of our staff and the location of the hotel. We look forward to serving you again soon. Be well, Feliks Schwartz - General Manager More 

Charlottesville, Virginia
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed December 15, 2015

Our recent stay had a few glitches; however, the courtesy of the staff and their desire to make our visit the best it could be, allowed us to work together to work through. The type of room we requested was available, as well as they were willing and able to accommodate another party with us. We were very comfortable and... More 

Helpful?
Thank Susan L
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear Susan L, thank you for your recent stay. I am sorry to hear you had a couple glitches but I am heartened to hear that my associates worked hard to make it right and in the end you left feeling good about your stay. I thank you for your gift of feedback as it only helps us to improve... More 

Detroit, Michigan
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed December 13, 2015 via mobile

We were just in town for a night but really enjoyed our stay! Gym was spacious and clean with new equipment. Bed was wonderful, as always. Breakfast in the Club Lounge was great and convenient- with eggs, sausage, bacon, oatmeal, cereals, baked goods, and fruit. Nice selection of beverages (including Mello Yellow!). Staff in the Club Lounge was very welcoming... More 

Helpful?
Thank Amy P
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear Amy P, thank you for your recent stay and the for taking the time to share a great review. I am pleased to hear you enjoyed our facilities and services, specifically the Westin Workout, our Westin Heavenly Bed, and that you enjoyed the Club Lounge and the service of our front desk. We appreciate your comments and support and... More 

Mechanicsville, VA
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed December 11, 2015

We stayed for just one overnight with friends in town. The hotel is close to everywhere we wanted to go and just a straight shot down Broad Street to the city. The hotel is clean and staff is very friendly.

Helpful?
Thank AmesnBru
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear AmesnBru, thank you for your recent stay and 5-star review of your experience with us. I am glad to hear our location was good for your needs and that you enjoyed our product and services. We look forward to serving you again soon. Be well, Feliks Schwartz - General Manager More 

Reston, Virginia
Level Contributor
98 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed December 3, 2015

We recently stayed here while in town to see a University of Richmond Football game. The staff at the front desk were friendly and attentive. The rooms were clean and spacious. Drinks and key lime pie at the bar after having dinner out was the perfect way to put a bow on the night. We enjoyed our stay so much... More 

Helpful?
Thank luxurybarginlover
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear Luxurybarginlover, thank you for your recent visit while coming to the UR game. I am glad to see you enjoyed your stay and the service of our associates. We take great pride in our product and service and I thank you for taking note. We look forward to seeing you again this week. Be well, Feliks Schwartz, General Manager More 

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