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The Westin Richmond

4.0 of 5 6631 West Broad Street, Richmond, VA 23230
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Certificate of Excellence 2014
The Westin Richmond
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The Westin Richmond
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401 reviews from our community

Traveler rating
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    26
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    4
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (72)
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English first
  • All months
    (401)
  • Mar-May only
    (90)
  • Jun-Aug only
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upstate ny
Contributor
13 reviews 13 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed yesterday NEW

Very pet friendly place and beds are amazing. Stayed one night on a road trip and even though it's geared for business travelers I would really recommend this hotel for a stopover between NY and FL. Great shower and healthy food offerings for breakfast.

Was this review helpful? Yes
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear UpstateNYMaudie, thank you for staying with us on your recent trip down I-95. I agree that we are a great stopping point for those travelling the I-95 corridor as we are very convenient to all the highways and are a great upscale choice that accepts canine companions. I am glad our hotel worked out so well for you and... More 

Los Angeles, California
Senior Contributor
38 reviews 38 reviews
9 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This Westin is not going to win awards for design but it is serviceable and gives you what you need. The restaurant is good, the gym is good, the rooms are very comfortable, and the location is particularly convenient if you are visiting University of Richmond. If you are looking for something with a little character this is not the... More 

Was this review helpful? Yes
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear The Koonah, thank you for your recent stay and overall positive review. I am glad to see that you found our location convenient particularly to the University of Richmond campus and that you enjoyed the hotel and restaurant. I am glad that we made a favorable impact on you and we hope to see you again soon. Stay well,... More 

Marblehead Ma
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at this Westin on Dec 27th,2014. We traveled most of the day from NY State and we were exhausted. The bell captain George created us with a smile and couldn't have been more helpful. He gave our dog a few treats ! The location is great if your are headed south for the winter with your pets. There... More 

Was this review helpful? Yes 2
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear VinoVito, thank you for your recent stop over at The Westin Richmond. I am glad to hear that we were an ideal choice on your travels up and down I-95. I am also happy to see that we were a good choice for your canine companion as we work hard to make a great atmosphere for everyone. Thank you... More 

La Crosse Va
Contributor
14 reviews 14 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My bother was admitted to nearby hospital. I checked in to hotel and explained my situation. Hunter at the front desk took great care of me. As it turned out one night turned into seven nights, the staff were great, Erin and another front desk girls at night, asked me each night how my brother was and if I needed... More 

Was this review helpful? Yes
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear Saylors, thank you for your recent stay under the circumstances. I hope your brother is doing well. I am so grateful that you have taken the time to write a review for us and for your recognition of Hunter, Aarin and the rest of our associates that work so very hard to exceed our guests expectations. I am also... More 

Lynchburg, United States
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

I have stayed here for business four times now. This hotel is great! The staff is always courteous, and wants to make sure you are taken care of. The room is what you expect, standard King room, nice bathroom and tiled shower. The room is quiet, even though I was on a dog floor. The king bed was very comfortable.... More 

Was this review helpful? Yes
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear Raymond Y, thank you for your recent stay and 5-star review of your experience with us. I am very happy to hear that you have been a loyal guest of ours and plan to continue to do so. Thank you for recognizing our high level of product and service and we will continue to work hard to exceed your... More 

Brooklyn, New York
Contributor
11 reviews 11 reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Ok for all you travelers who troll up and down the I-95 corridor between points north and points South you will TOTALLY get me when I say that 8 out of 10 times you will probably in your exhaustion take the first sign you see poking up above the trees late at night. Should you choose to do so you... More 

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WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear C W, thank you for your recent stop over with us while traveling with your family. We agree that The Westin Richmond is a great stopping point when travelling up and down the I-95 corridor. I am very thankful for your detailed review of your positive experience. I am thrilled to see that we satisfied your needs and exceeded... More 

Washington DC, District of Columbia
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 2 weeks ago

I stayed here with my family for a short mini-vacation over Christmas. We got a standard double room. The room was well appointed, clean, and quiet. This hotel doesn't have a free breakfast buffet open to all guests, but at check-in I was informed we would have access to the Executive Lounge at the top floor which serves breakfast and... More 

Was this review helpful? Yes
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear Travellerjaz, thank you for your recent mini vacation with us and for taking the time to share a review. I am glad you enjoyed your experience and found the hotel to be of top quality in product and service. I am glad you found the location to be good as well. We certainly plan to see you again on... More 

Washington DC
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed 3 weeks ago

No Heavenly bed and rusted faucets in the restroom. We were expecting the standard Westin room and this did not even come close to it. The room smelled like mildew and the wallpaper was peeling from the corners on the ceiling. Location is a negative if you're looking for a place to dine or shop.

Was this review helpful? Yes 2
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear Mama-China, thank you for your recent stay. I am very disappointed to see your review as it is very rare to receive a review such as yours as we have been a top rated hotel on TripAdvisor as well as a top Westin in the country since opening over 6 years ago. Every single one of our beds are... More 

Palm Beach, Florida
Top Contributor
106 reviews 106 reviews
27 hotel reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed 3 weeks ago

we've stayed here before (can't remember if i did a review). we like westin hotels and really appreciate.that they're pet friendly. pet owners will tell you there's a huge range of pet "friendliness" and this place is tops in my book. very welcoming, efficient staff (no grumbling from this group). service, accommodations, food - all top notch. great reason to... More 

Was this review helpful? Yes
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear Mb300sr, thank you for your recent stay and for your generous review and comments relative to your experience. I am pleased to hear you had a top notch stay with us and that your canine companion had a great time as well. We certainly take great pride in our product and services to our human and canine friends. We... More 

Pittsburgh, Pennsylvania, United States
Contributor
13 reviews 13 reviews
13 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed at this hotel traveling back from Florida. The Westin has a pretty good reputation. The hotel staff is professional, courteous and personable. The lobby is well laid out with seating and a nice feeling of ambiance. My room is on the sixth floor, overlooking the front of the hotel. The room was spacious and well decorated. The bathroom... More 

Was this review helpful? Yes
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear Ryan H, Happy New Year and thank you for your recent stay. I appreciate your time with the thorough review of your experience and am glad to hear that you had a positive stay overall. I am glad you enjoyed our hotel and facilities and overall service. I am sorry to hear about the lack of consistent service in... More 

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Additional Information about The Westin Richmond

Address: 6631 West Broad Street, Richmond, VA 23230
Phone Number:
Location: United States > Virginia > Richmond
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Richmond 4*
Number of rooms: 250
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Also Known As:
The Westin Richmond Hotel Richmond
Hotel Style:
#2 Luxury Hotel in Richmond
#5 Romantic Hotel in Richmond
#8 Business Hotel in Richmond
#9 Family Hotel in Richmond

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