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The Westin Richmond

4.0 of 5 6631 West Broad Street, Richmond, VA 23230
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Certificate of Excellence 2014
The Westin Richmond
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The Westin Richmond
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407 reviews from our community

Traveler rating
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    27
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    4
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115
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Virginia Beach, VA
Top Contributor
74 reviews 74 reviews
11 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

I was here 2 nights, 3 days for a work conference in the beginning of December 2014. Pros: -The staff were incredibly kind and accomodating staff for my food allergies (gluten and pork free--although the chicken was undercooked a little once and a lot another time). -The room was large and spacious, as was the bathroom. -Nice water shower head... More 

Was this review helpful? Yes
Richmond, Virginia
1 review
5 of 5 stars Reviewed 1 week ago

I was extremely satisfied with this hotel. Stayed one night for a wedding and could not have asked for a better experience! The staff was first rate and so was the room.I would highly recommend this Westin.

Was this review helpful? Yes
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear Teresa, thank you for staying with us for the wedding you attended. I am so happy that we exceeded your expectations in both product and service. We strive to do so and I appreciate your support in sharing your comments. We look forward to seeing you again should you return to the area. Thank you, Feliks Schwarz - General... More 

Key Biscayne, Florida
Reviewer
5 reviews 5 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Wonderful friendly and efficient service. Common areas are beautiful and expansive. Rooms are cozy and modern. Great work out area. There is even an indoor pool that you can use all year around. love this hotel.

Was this review helpful? Yes
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear Sylvia B, thank you for your recent stay and 5-star review of your experience with us. I am pleased to see that you enjoyed our service and hotel amenities. We work hard to exceed our guests expectations and I appreciate your support. We look forward to serving you again soon. Be well, Feliks Schwartz - General Manager More 

Philadelphia, Pennsylvania
Top Contributor
80 reviews 80 reviews
6 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed one night since we were attending a baby shower and didn't want to drive 4 hours back home. Check-in and check-out was extremely quick. We were in and out in less than 10 minutes. 3 of us stayed in a room with 2 queen beds. Room was good size and clean. Bathroom was spacious too. Only thing odd was... More 

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WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear Robert N, Thank you for your recent stay and for the overall positive review. We appreciate your feedback. When you stay again, if you ever need any additional supplies, feel free to let us know and we would be happy to accommodate your needs. We look forward to seeing you again soon on your next trip. Be well, Feliks... More 

Boston, Massachusetts
Contributor
11 reviews 11 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We stay here when visiting our relatives for Thanksgiving. The hotel itself is standard Westin, but everything is new, so a bit nicer than most Westins. Given the limited selection of "new" rooms in Richmond, this hotel stands out. Why I'm really writing the review, though, is for the service. Every year, the staff at this hotel is extremely friendly... More 

Was this review helpful? Yes 1
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear John N, thank you for your recent stay over the Thanksgiving holiday. I appreciate your excellent review of your experience and that our staff made you feel welcome once again. This is what makes the difference for us and I am glad we have once again risen to the occasion. I assure you we take great pride in the... More 

Texas
Contributor
14 reviews 14 reviews
8 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

This hotel is what you expect from a Westin hotel so I won't discuss the room and the cleanliness...this is expected. What I want to tell you about is the staff. I had the worst experience with my flight being delayed 3 hours and then my luggage didn't make the flight. I arrived at the hotel around 2 am. I... More 

Was this review helpful? Yes
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear TraveltheWorld4Life, thank you for your recent stay and overall positive review. Thank you for recognizing the exceptional service of our staff, particularly at the front desk. I am very proud of them and your comments affirm that they work hard every day to exceed our guests expectations. Our front desk is a large part of our success in being... More 

upstate ny
Contributor
17 reviews 17 reviews
14 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Very pet friendly place and beds are amazing. Stayed one night on a road trip and even though it's geared for business travelers I would really recommend this hotel for a stopover between NY and FL. Great shower and healthy food offerings for breakfast.

Was this review helpful? Yes
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear UpstateNYMaudie, thank you for staying with us on your recent trip down I-95. I agree that we are a great stopping point for those travelling the I-95 corridor as we are very convenient to all the highways and are a great upscale choice that accepts canine companions. I am glad our hotel worked out so well for you and... More 

Los Angeles, California
Senior Contributor
46 reviews 46 reviews
10 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This Westin is not going to win awards for design but it is serviceable and gives you what you need. The restaurant is good, the gym is good, the rooms are very comfortable, and the location is particularly convenient if you are visiting University of Richmond. If you are looking for something with a little character this is not the... More 

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WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear The Koonah, thank you for your recent stay and overall positive review. I am glad to see that you found our location convenient particularly to the University of Richmond campus and that you enjoyed the hotel and restaurant. I am glad that we made a favorable impact on you and we hope to see you again soon. Stay well,... More 

Marblehead Ma
Contributor
12 reviews 12 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 17, 2015

We stayed at this Westin on Dec 27th,2014. We traveled most of the day from NY State and we were exhausted. The bell captain George created us with a smile and couldn't have been more helpful. He gave our dog a few treats ! The location is great if your are headed south for the winter with your pets. There... More 

Was this review helpful? Yes 2
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear VinoVito, thank you for your recent stop over at The Westin Richmond. I am glad to hear that we were an ideal choice on your travels up and down I-95. I am also happy to see that we were a good choice for your canine companion as we work hard to make a great atmosphere for everyone. Thank you... More 

La Crosse Va
Contributor
14 reviews 14 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 14, 2015

My bother was admitted to nearby hospital. I checked in to hotel and explained my situation. Hunter at the front desk took great care of me. As it turned out one night turned into seven nights, the staff were great, Erin and another front desk girls at night, asked me each night how my brother was and if I needed... More 

Was this review helpful? Yes
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear Saylors, thank you for your recent stay under the circumstances. I hope your brother is doing well. I am so grateful that you have taken the time to write a review for us and for your recognition of Hunter, Aarin and the rest of our associates that work so very hard to exceed our guests expectations. I am also... More 

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Additional Information about The Westin Richmond

Address: 6631 West Broad Street, Richmond, VA 23230
Phone Number:
Location: United States > Virginia > Richmond
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Richmond 4*
Number of rooms: 250
Reservation Options:
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Also Known As:
The Westin Richmond Hotel Richmond
Hotel Style:
#2 Luxury Hotel in Richmond
#5 Romantic Hotel in Richmond
#8 Business Hotel in Richmond
#9 Family Hotel in Richmond

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