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All 82 Richmond hotels

The Westin Richmond

4.0 of 5 Hotel   |   6631 West Broad Street, Richmond, VA 23230
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92%
Ranked #5 of 82 Hotels in Richmond
Certificate of Excellence 2014
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353 reviews from our community

Traveler rating
    215
    109
    21
    6
    2
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102
86
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108
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (65)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
1 review
5 of 5 stars Reviewed 5 days ago NEW

Very nice property. Clean, well managed, helpful, courteous staff and the restaurant food is very good. This property is dog-friendly in the event that you have to travel with the four legged member of the family, but you would never know that dogs are allowed as everything is spotless and odor free.

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WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear Jeffery R, thank you for your recent stay and excellent review of your experience with us. I am very glad to hear that you had a great stay. Thank you for recognizing our pet friendly program as well as our attention to service and cleanliness. We look forward to serving you again in the future. Stay well, Feliks Schwartz... More

Magnolia, Delaware, United States
Contributor
19 reviews 19 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

All of the staff that I had the pleasure to encounter did everything possible to make my stay a pleasant one. From letting me check in early, to engaging me in friendly conversation. My room was immaculate, and had all of the amenities that I required. The bed was so comfortable that I really didn't want to get up in... More

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WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear Bruce W, thank you for your recent stay and excellent review of your experience. I am very happy to hear that our associates exceeded your expectations. They are truly what makes the difference. I am also glad you enjoyed the Westin Heavenly Bed! We certainly look forward to serving you again soon and I thank you for your support.... More

Holmdel, New Jersey
Top Contributor
80 reviews 80 reviews
37 hotel reviews
44 helpful votes 44 helpful votes
2 of 5 stars Reviewed 1 week ago

We were 2 families traveling from Florida heading back to NJ ( 08/30/) on labor day weekend. I booked this hotel because the heavenly beds and late check out on weekends, this way I can recoup from the 10 hrs drive. The other family got there first and obtained room #622 ( facing the front entrance ). We arrived at... More

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WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear Catle88, thank you for staying with us and for your feedback. I am very sorry that your traveling companions were awoken by the wedding music on Sunday morning. I assure you we were not aware in advance that this would take place and we certainly would have not permitted it had we known I assure you this was an... More

Saint Augustine, Florida
Top Contributor
50 reviews 50 reviews
12 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel was a nice stop on our trip from nj to fl. They had the crib ready in the room for our baby. It was a real crib ( not pack and play). The hotel was very clean and nice. My only complaint is that we ordered room service and it took 1 1/2 hours to show up. Bc... More

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WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear Elle S, thank you for staying with us on your recent pass through Richmond. I am glad to see that you had an overall positive experience and that your room was prepared in advance of your arrival. I am very sorry about the delay on your food order and am glad to see that we did the right thing... More

Arlington, Virginia
Contributor
20 reviews 20 reviews
15 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The rooms are standard Westin quality (i.e. wonderful) with comfy beds and luxury showers. If you are a Starwood Preferred Guest you will get a room on the club level that includes a great complimentary breakfast spread each morning. Overall, this is one of the nicer Westin Hotels and we enjoyed our stay.

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WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear B2B0813, thank you for your stay and positive review of your experience. Thank you as well for being a loyal SPG member. I am glad to hear that you enjoyed your visit and our hotel. I trust we will see you again should you return to Richmond. Stay well, Feliks Schwartz - General Manager More

Haymarket, Virginia
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed at this hotel while attending a wedding in the area. The hotel is lovely and every employee we encountered was extremely friendly. We had lunch at the bar while watching college football which was very enjoyable and tasty. The property is very clean and the grounds are well kept. It is tucked back in an area with numerous... More

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WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear Beachgal70, thank you for your recent stay and positive review of your experience. I am pleased to see that you had an enjoyable visit and found our staff and facilities to be conducive to your experience. Our rates do fluctuate and there are typically promotions available to review on our website so you can find value for your stay... More

Greenville, South Carolina
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed on the club lounge floor and utilized that suite for breakfast and snacks. the rooms are very clean and safe. convenient locatiion and a great price for what you get. This was my second trip back to that same hotel. I would recommend.

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WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear William M, thank you for your recent stay and for the 5-star review of your experience. I am glad to hear that you enjoyed the Club Level and Executive Lounge and I appreciate your positive feedback. We certainly look forward to seeing you again soon. Be well, Feliks Schwartz - General Manager More

Florida
Top Contributor
156 reviews 156 reviews
66 hotel reviews
73 helpful votes 73 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel is an excellent choice for a business stay. The staff is helpful and friendly. He beds are comfortable. The rooms are clean and well maintained. Colleagues and I arrived late in the evening for a morning meeting. We sampled a number of small plates in the restaurant, and they were uniformly good. The same can be said for... More

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WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear MrJoelB, thank you for your recent visit and great 5-star review of your experience. I am thrilled to hear that you enjoyed your stay as well as our service and facilities as well as the food in our restaurant. We certainly work hard to exceed our guests expectations and I am happy to see that you had a positive... More

Wendel, Pennsylvania, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

stayed here last week aug 16 and then again on the 23d 2014...i was on my way to outerbanks, this is halfway point. This hotel was very clean and very accomodating for my bichon frise , had pet bowels, etc.... I accidently left my phone charger plugged in the hotel room the first night i stayed.. I realized this as... More

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WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear Julie H, thank you for staying with us a few times recently and for your review of your experience. I am glad you enjoyed your stay overall and I thank you as well for the feedback which only helps us to improve. I assure you I will share your comments with my team so that we can improve on... More

Baltimore, Maryland
Top Contributor
77 reviews 77 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed here on our way back from Virginia Beach. I have to say that I love this hotel. The staff was very friendly and the rooms were very nice! I enjoyed sitting in the hot tub while my daughter was in the pool. I also got to enjoy the exercise facilities. I would definitely stay here again if I... More

Was this review helpful? Yes 1
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear TravelDivaNay, thank you for your recent stop over on your trip from the beach. I am glad you enjoyed the hotel and our facilities. We appreciate the 5-star review of your experience and trust we will see you again when in Richmond. Be well, Feliks Schwartz - General Manager More

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Additional Information about The Westin Richmond

Address: 6631 West Broad Street, Richmond, VA 23230
Phone Number:
Location: United States > Virginia > Richmond
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Richmond 4*
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Also Known As:
The Westin Richmond Hotel Richmond

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