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The Westin Richmond

Certificate of Excellence
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6631 West Broad Street, Richmond, VA 23230
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Breakfast for 2 Included
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1 room 1 guest
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The Westin Richmond
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447 Reviews from our TripAdvisor Community

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Traveler rating
    264
    144
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    4
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Virginia Beach, Virginia
Level Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stayed here unknowing to us over graduation weekend & the hotel was extremely busy. Nonetheless, check in was very fast & easy. The front desk person was very friendly. I booked a king room and that is exactly what I received and with a nice view. I was upgraded to the Club Level, although I never used it my... More 

Was this review helpful? Yes
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear Jason B, thank you for your recent stay and for taking the time to write a positive review of your experience. I am glad to hear that you had a great stay even though the hotel was very busy while you visited. We certainly work hard to keep our service levels at a high level, regardless of the levels... More 

1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

We arrived as a large group to have brunch in your restaurant. Some of us asked if the breakfast items were still available. Staff was so kind to check with the chef and came back straight away with an affirmative answer. Food arrived very quickly and we were looked after for extra drinks and refills. A special mention to Charlot... More 

Was this review helpful? Yes
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear Emapax, thank you for joining us with your group in Crossings Restaurant and for glowing review of your experience with a highlight on the service of our staff. I am so happy that they took good care of you and your group. I will be certain to share your comments with Charlotte and I am glad she made a... More 

Jacksonville, North Carolina
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Our stay was beautiful from beginning to end. From the bell hop rushing out to my car to assist with bags just because he saw my mother and my daughter starting to load the car, to the absolutely delicious and reasonably priced room service, we had an A+ experience. We most definitely will return to this hotel if and when... More 

Was this review helpful? Yes
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear Natasha, thank you for your recent stay and for the great, 5-star review. I am so pleased to hear that we exceeded your expectations. We certainly strive to do so and will continue our focus. We look forward to seeing you again soon. Be well, Feliks Schwartz - General Manager More 

Jersey Shore, New Jersey
Level Contributor
142 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 928 helpful votes
5 of 5 stars Reviewed 1 week ago

I wanted to start this review by saying I thought I'd NEVER return to this hotel again due to our previous experience back in July 2013. Well, since that review I did return (August 2015) & I'm happy to say that this visit was as close to perfect for me as it could've gotten. On our recent trip to Busch... More 

Was this review helpful? Yes 5
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear FlipFloppsR4Me, thank you for allowing us the opportunity to serve you again and for winning you back as a guest of ours. I am thrilled to see your review of your recent stay and am very grateful for your comments. I am so happy that Rahema took such good care of you and your family. We look forward to... More 

Somerset, New Jersey
Level Contributor
80 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My family and I just completed a three-night stay while dropping our son at the University of Richmond. This excellent hotel is perfectly situated for anyone intending to go to UR or the city's thriving downtown, including the Carytown neighborhood. As a matter of fact, we ate dinner all three nights in Carytown. The hotel has everything we look for.... More 

Was this review helpful? Yes 1
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear SGTV, thank you for staying with us recently while moving your child into U of R. We are very proud of our great relationship with the University and are happy to be the hotel of choice for U of R. I thank you for your generous review of your stay and we certainly look forward to several years of... More 

bethesda, md
Level Contributor
382 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed at this hotel for a work function, and it is quite nice. The sleeping rooms are spacious, clean, quiet and the free wifi was great! The meeting rooms were nice as well, and the banquet food was actually quite good. The gym, as with most Westin's was top notch and there is an indoor pool as well. The... More 

Was this review helpful? Yes
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear Tikidream, thank you for your recent stay and overall positive review. I am pleased to see that you enjoyed the hotel but am sorry it was not the ideal location for you. We are pretty centrally located to all the sites and events in Richmond being right in the middle of town but I understand the need to be... More 

Washington DC, District of Columbia
Level Contributor
40 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Stayed here for two nights for a lacrosse tournament. The rooms were comfortable; the bathrooms were a good size but what sets this hotel apart was the service of the front desk staff, the valets, and the housekeeping staff. Everyone was helpful, and very professional. We will definitely stay here again when we come back to Richmond.

Was this review helpful? Yes
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear Jerandel, thank you for staying with us for the recent tournament. I am grateful for your business and for taking the time to write a generous review of your experience with us. I am pleased to hear that you enjoyed the hotel and even more so, enjoyed the high level of service we are proud to provide. We look... More 

Seattle, Washington
Level Contributor
48 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed July 24, 2015

In May, I spent 3 nights here attending meetings. They have large group space and the food was good for a group. I was back again in July for 2 nights. This time my meeting was off site. The sleeping rooms are nicer than a number of comparable hotels. The rooms are large with modern decor. The beds are very... More 

Was this review helpful? Yes
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear MindyAC, thank you for your staying with us again and for taking the time to post a positive review of your experience. I am glad that we have gained your loyalty and look forward to serving you again soon. Be well, Feliks Schwartz - General Manager More 

Fairhope, Alabama, United States
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed July 4, 2015

This Westin is wonderful! The hotel and rooms were very clean and inviting. As with most Westins the bed are heavenly. Great service! I would definitely stay there again. The only drawback would be the indoor pool. Just your basic, no thrills pool.

Was this review helpful? Yes 1
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear Jana R, thank you for your recent visit and 5-star review. I am pleased to hear that you had a positive experience overall and we appreciate the positive comments. We look forward to seeing you again in the future. Stay well, Feliks Schwartz - General Manager More 

Washington DC, District of Columbia
Level Contributor
51 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed July 4, 2015

I stayed here recently for one night while in Richmond. The hotel is located conveniently to the highway and next to several businesses in an office park. the lobby is nice. The a/c in the gym was broken, the faucet in the my room leaked, the shower had a broken piece, carpets i the hall were very dirty (on the... More 

Was this review helpful? Yes
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear Seth K, thank you for your recent stay and comments which only help up to improve. I am sorry to hear about some of the shortfalls on your recent stay and assure you I take your comments seriously. We have since repaired the air conditioning in the fitness center as we had to await a special part for the... More 

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