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The Westin Richmond

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6631 West Broad Street, Richmond, VA 23230
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Breakfast for 2 Included
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The Westin Richmond
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440 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (78)
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Seattle, Washington
Level Contributor
47 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

In May, I spent 3 nights here attending meetings. They have large group space and the food was good for a group. I was back again in July for 2 nights. This time my meeting was off site. The sleeping rooms are nicer than a number of comparable hotels. The rooms are large with modern decor. The beds are very... More 

Was this review helpful? Yes
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear MindyAC, thank you for your staying with us again and for taking the time to post a positive review of your experience. I am glad that we have gained your loyalty and look forward to serving you again soon. Be well, Feliks Schwartz - General Manager More 

Fairhope, Alabama, United States
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This Westin is wonderful! The hotel and rooms were very clean and inviting. As with most Westins the bed are heavenly. Great service! I would definitely stay there again. The only drawback would be the indoor pool. Just your basic, no thrills pool.

Was this review helpful? Yes 1
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear Jana R, thank you for your recent visit and 5-star review. I am pleased to hear that you had a positive experience overall and we appreciate the positive comments. We look forward to seeing you again in the future. Stay well, Feliks Schwartz - General Manager More 

Washington DC, District of Columbia
Level Contributor
46 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stayed here recently for one night while in Richmond. The hotel is located conveniently to the highway and next to several businesses in an office park. the lobby is nice. The a/c in the gym was broken, the faucet in the my room leaked, the shower had a broken piece, carpets i the hall were very dirty (on the... More 

Was this review helpful? Yes
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear Seth K, thank you for your recent stay and comments which only help up to improve. I am sorry to hear about some of the shortfalls on your recent stay and assure you I take your comments seriously. We have since repaired the air conditioning in the fitness center as we had to await a special part for the... More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We were meeting family along the I95 corridor to pick up our dog (were babysitting while we were on vacay); The location is very easy to find and avoids the traffic of downtown Richmond. Its a short drive on I64 right off I95. The hotel grounds are large, spacious, neatly manicured and very quiet on the weekend as its located... More 

Was this review helpful? Yes
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear Chas H, thank you for your recent visit and for the remarkable review. I truly appreciate your generous comments and support of our efforts. Our team works very hard to ensure our guests have a tremendous experience. We have been very proud to be rated as a top 2 Westin in North America since we opened 7 years ago... More 

minneapolis
Level Contributor
30 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Spent one night at the Westin Richmond recently. The property is a newer Westin - bright and airy and white-tea scented. Located on the outer edges of Richmond in an office park area, it was an easy hop off the highway, with a large, free parking lot. As SPG Gold, we were acknowledged and offered the standard perks. If it... More 

Was this review helpful? Yes 1
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear Groverly, thank you for your recent stay and very detailed review of your excellent experience with us. I am thrilled to hear that we exceeded your expectations on your short stay with us. I am happy to hear that we will be your new hotel of choice when visiting Richmond and we look forward to seeing and serving you... More 

Wilmington, North Carolina, United States
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed June 24, 2015

Great suburban location for access to City Stadium and the Cary Town. Clean and quiet with a great lobby and bar and restaurant. Staff very friendly and knowledgeable. It was a weekend family sporting event and a lot of fun.

Was this review helpful? Yes
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear Joel T, thank you for staying with us for your recent sports weekend. I am glad you found The Westin Richmond to be a convenient location to your events and that you found good product, value and most importantly, thank you for pointing out our friendly service. We look forward to being your hotel of choice when you return... More 

Dallas, Texas
Level Contributor
99 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 stars Reviewed June 23, 2015

Very nice hotel but not the place for a business contractor who needs a refrigerator and microwave, none available here. Also, no free breakfast and the restaurant is expensive! Shower is fabulous, bed really comfortable but the AC unit is LOUD. They have a program where you forgo maid service for points or $5.00 coupon for the restaurant. As a... More 

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WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear NavyDallasite, thank you for your recent stay and for your comments regarding your experience. I am glad you enjoyed your guestroom bed and shower but am very sorry that we did not exceed your expectations overall. We do in fact have refrigerators available upon request and we do have microwaves available in our suites. I am very sorry we... More 

Los Angeles, California
Level Contributor
98 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 207 helpful votes
5 of 5 stars Reviewed June 18, 2015

I was impressed! Great parking, nice entrance, professional check-in. The bar was nice, and bartender Trevor was awesome. Got an appetizer with my cocktail and it was great. The room is ample, and spotless. But I had a view of the roof which was silly considering what I paid for the room. I received a 15.00 credit for breakfast at... More 

Was this review helpful? Yes
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear Bagoda1, thank you for your recent stay and for the excellent review of your experience with us. I am very grateful for your feedback and great comments regarding Carol and Trevor. I will certainly share your comments with them and congratulate them accordingly. We are very proud of the quality of product and service we offer and I am... More 

Rochester, New York
Level Contributor
30 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed June 15, 2015

We recently spent a single night at the Westin Richmond on our way south to Florida. I must say, this is much better than the usual side of the highway hotel stop. The room was comfortable, the food was delicious. The staff were all polite and courteous. Slightly difficult to find at first because it is located behind some large... More 

Was this review helpful? Yes
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear Leapy78, thank you for staying with us on your way down to Florida. I am grateful for your business and 5-star review of your experience with us. I am glad to hear that you enjoyed our hotel and services. We certainly take a lot of pride in our hotel and look forward to seeing you on your next trip... More 

Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 12, 2015

We stayed here to celebrate my fiancé's birthday, and it didn't disappoint. Westin has always been one of my favorite luxury chains to stay at, due to the ridiculously comfortable beds and excellent room service, and this property was up to par. The room was spotless, the bed was heaven, and the room service breakfast we were served was impeccable.... More 

Was this review helpful? Yes 1
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear Sarah T, thank you for your recent stay and for the great 5-star review. I am glad to hear that you had a great time celebrating your fiancé's birthday with us and truly enjoyed the hotel and our service. It is always a pleasure to read reviews such as your and we certainly appreciate your business and support. We... More 

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