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All 82 Richmond hotels

The Westin Richmond

4.0 of 5 Hotel   |   6631 West Broad Street, Richmond, VA 23230
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92%
Ranked #6 of 82 hotels in Richmond
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
TravelDivaNay Baltimore, Maryland
  • Overview
  • Reviews (344)
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344 people have reviewed this hotel

Traveler rating
    209
    107
    21
    5
    2
See reviews for
101
84
25
104
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (61)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Baltimore, Maryland
Top Contributor
73 reviews 73 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed yesterday NEW

We stayed here on our way back from Virginia Beach. I have to say that I love this hotel. The staff was very friendly and the rooms were very nice! I enjoyed sitting in the hot tub while my daughter was in the pool. I also got to enjoy the exercise facilities. I would definitely stay here again if I... More

Was this review helpful? Yes
Lansdale, Pennsylvania, United States
Contributor
12 reviews 12 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My wife and kids were on our way from PA to NC and wanted to stop overnight. I had emailed the GM beforehand to see if he could arrange for some treats to be waiting in the room for my family. He was so accommodating and the room was ready, just as I had requested. If you want an incredible... More

Was this review helpful? Yes 1
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear TubadoG, thank you for staying with us on your recent trip and thank you for taking the time to write a great review of your experience. I am glad we got the opportunity to serve you and exceed your expectations on your trip. I look forward to seeing you again on your next trip through Richmond. Be well, Feliks... More

Roseland, New Jersey
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

I stayed here with my fiance for a family wedding last weekend. Nice hotel (small pool tho) but the restaurant...ugh. The food looks and smells great, and what I ate there (eggs and fruit the first day, GF French Toast the second since I had already squeezed into my dress, ha!) tasted good, but I have Celiac Disease and can't... More

Was this review helpful? Yes 1
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear Lisa C, thank you for staying with us and for providing feedback regarding your experience. I am so sorry to hear that you were ill and the result this had on your experience. I have already reviewed this with my Executive Chef and obviously it is difficult to ascertain what may have occurred but none the less, we will... More

Houston, Texas
Senior Contributor
48 reviews 48 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Comfortable beds, incredible front desk team and just a wonderful and comfortable environment all around. From the moment we arrived, it was service oriented and not just answers but how can I help...... Great Team! The only negative would be a minor issue with late night room service as they were out of food (it was 1:00 am) and the... More

Was this review helpful? Yes 1
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear Wayne H, thank you for your recent stay and overall 5-star review. I am pleased to see that you enjoyed the hotel overall and especially the friendliness and helpfulness of the front desk. I am very sorry that we had a hiccup for some late night food. I assure you this is not our norm and has since been... More

Baltimore, Maryland
Contributor
13 reviews 13 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Great hotel and service for work meeting. Food was great and really appreciated them making heart-healthy choices for our event. Would recommend this hotel to others for their meetings. Also, sleeping room size was very supportive to folks sharing rooms (larger size rooms, bathroom large with great storage).

Was this review helpful? Yes 1
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear Doreen L, thank you for your recent stay and for the great 5 star review of your experience. I am pleased to hear that you enjoyed your stay; especially the food and quality and value of your guestroom. These are two very important components of a great hotel. We sincerely appreciate your comments and support of our hard work... More

Virginia Beach, Virginia
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I had the pleasure of staying at The Westin Richmond for the Virginia Guardian Association and Elder Rights Conference from Wednesday July 23- Friday July 25. I have attended conferences at several different hotels. I must say that The Westin Richmond was by far the best hotel I have stayed at for a conference. There was always staff waiting to... More

Was this review helpful? Yes 1
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear Pyjgreen, thank you very much for joining us recently for your conference. I am sorry you did not feel well during your trip but it looks like it gave us the perfect opportunity to make you a guest for life. I am thrilled to hear that Derrick and Maleika took such good care of you and made such a... More

New York City, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed for 2 nights at this magnificent hotel, great customer service during check in, rooms are spacious and beds are a delight!! had dinner and breakfast in the restaurant, they have quite a few healthy options in the menu and very attentive service. I highly recommend this hotel if you are planning to visit the area,you wont go wrong!

Was this review helpful? Yes 1
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear Msantaella, thank you for your recent stay and 5-star review of your experience. I am so glad to see that we exceeded your expectations overall and that you enjoyed the hotel and the restaurant food and service. We certainly strive to exceed expectations and I am glad to see we made this impact on you. We look forward to... More

Big Stone Gap, Virginia
Top Contributor
113 reviews 113 reviews
12 hotel reviews
79 helpful votes 79 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed at the Westin for a conference. The room was clean, up to date and the bedding was very comfortable. The location is great for finding good places to eat and shopping. My room had a former snack machine instead of a refrigerator. The snack machine did not even keep my water cold. I told them when I checked out... More

Was this review helpful? Yes
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear Debbie-ombuddy, thank you for staying with us for your recent conference and for taking the time to post a review of your experience. I am glad you enjoyed the hotel overall. We do have actual fridges that we would gladly deliver to your room upon availability next time; just let us know. We also offer several special rates and... More

Senior Contributor
26 reviews 26 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I have been staying at this hotel and it is consistently the TOP business hotel I stay at. The front desk makes you feel like a part of their family and takes the "specialness" factor to a new level. The front desk personnel remember me from trip to trip, which is a pretty tough thing to do. There has been... More

Was this review helpful? Yes 3
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear CigarBob50, thank you so very much for your continued loyalty and for choosing to stay with us when your travels bring you to Richmond. We are trilled to have received such a generous review of your experiences. It is always a pleasure to hear how my associates have taken such good care of you during your travels. We all... More

St. Petersburg
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

It was after midnight and after being turned away from other full hotels, we drove another 30 miles to the Westin Richmond. Sometimes things happen for a reason. So glad we ended up here! The bed was truly heavenly! Got 5 hours of sleep and felt like I got 8. Shower was just right. Coffee in the room. A/C set... More

Was this review helpful? Yes 2
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear Florida247, thank you for your recent stay and spectacular review. I am so pleased that you ended up staying with us and that you received the warm welcome and rejuvenating stay you were seeking...this is our simple motto to ensure you leave feeling better than when you arrived and it looks like we succeeded in our mission. On top... More

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Additional Information about The Westin Richmond

Address: 6631 West Broad Street, Richmond, VA 23230
Phone Number:
Location: United States > Virginia > Richmond
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Richmond 4*
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Also Known As:
The Westin Richmond Hotel Richmond

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#2 Luxury Hotel in Richmond #6 Romantic Hotel in Richmond #6 Business Hotel in Richmond #10 Family Hotel in Richmond
Hotel Class
Official Description (provided by the hotel)
Welcome to The Westin Richmond Hotel conveniently located on Broad Street just off of Interstate 64 at Reynolds Crossing. ... more   less 
Number of rooms
250

Questions & Answers

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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