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The Westin Richmond

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6631 West Broad Street, Richmond, VA 23230
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Breakfast for 2 Included
Best prices for: 1 room 1 guest
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The Westin Richmond
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The Westin Richmond
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421 reviews from our community

Traveler rating
    245
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    27
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    4
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Big Stone Gap, Virginia
Top Contributor
126 reviews 126 reviews
13 hotel reviews
88 helpful votes 88 helpful votes
4 of 5 stars Reviewed yesterday NEW

This is by far, one of the cleanest hotels I have ever stayed it. I spilled some water in the bathroom floor and got a towel to wipe it up. The towel looked like it had never been used. Every corner of the room was clean and the water emptied immediately from the tub as I was showering. No drain... More 

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San Francisco, California, United States
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I stay at a lot of hotels. Every week it is another hotel. I very much like this property for a few reasons: 1. The infused water is always available. Some Westin's stop refreshing their water after a certain time of day, not this property! And I thank them for that. 2. Dog friendly. Love seeing other peoples' pets while... More 

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WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear Sierra S, thank you for your recent visit and for your generous review of your experience. We believe it is the little things that count so I am appreciative of your commentary about our lobby elixer, pet friendliness, Westin Workout facility and our front desk. We certainly work hard to exceed our guests expectations and I am pleased to... More 

Austin, Texas
Contributor
13 reviews 13 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

This Westin is just really pleasing. We stayed on the concierge floor for 6 nights. The hotel decor is soft, light and contemporary - a nice clean look. The staff is friendly and helpful. Our room was clean and comfortable. Everything worked as expected. We paid more for our room because we stayed on the concierge floor and it was... More 

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WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear Kimberly T, thank you for your recent stay and very positive comments regarding your experience. I am thrilled to hear that you had a great experience and thank you for commenting about our hotel cleanliness, friendliness and facilities, especially the Executive Club Lounge. We certainly look forward to welcoming you back again soon. Be well, Feliks Schwartz - General... More 

Contributor
19 reviews 19 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

During my most recent trip, I stayed at 2 Westins in 3 days - one in Crystal City (near the Pentagon) and this Westin Richmond...by comparison, this Westin was by far the better hotel...both stays were in King Suites and and both Westins met my pet-friendly requirements...upon check in Richmond, we were provided with 3 doggie treats (always a nice... More 

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WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear Rod C, thank you for your recent visit and very positive review of your experience with us. I am glad that you enjoyed the hotel and particularly your suite. I am glad to hear that you also enjoyed our level of pet friendliness and amenities. Thank you for recognizing Trevor at our bar and I am pleased that he... More 

Boston, Massachusetts
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

This is a terrific place to stay in every respect. The staff was friendly and professional. The hotel is beautiful, very upscale. The rooms are quite nice with luxurious bed linens and spa-like bathrooms. I was traveling with pets, and the staff could not have been more welcoming. The pets also had luxurious beds, water and food bowls, plus dog... More 

Was this review helpful? Yes 1
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear KTosh2015, thank you for your recent visit and glowing review of your experience with us. I am so pleased to hear that you and your canine companion enjoyed every facet of your experience to include our luxurious guestrooms, pool, fitness facility and your dining experience. We have worked very hard to provide a great experience for our guests and... More 

Montclair, New Jersey
Top Contributor
113 reviews 113 reviews
18 hotel reviews
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Not far from highway, but a distance from downtown, lots of convenient parking in this large hotel in what looks like an industrial park. King room was clean and comfortable with surprising amount of space. We opted for the premium floor which, given the low quality of the complementary breakfast was a waste of money. Staff was courteous. The premises... More 

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WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear Coeurdelion, thank you for staying with us and for your overall positive review. I am glad to hear you enjoyed your room and our service. I am sorry you did not find the club level to be of good value. We try to go above and beyond the standards for our lounge to provide extra food offerings. I hope... More 

Milford, Connecticut
Contributor
14 reviews 14 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We needed a place to stay in Richmond while traveling to Florida. The hotel was not full. It was Dec. 23rd. We saw very few people in the hotel. It was clean and quiet. The bed was very comfortable. The room was beautiful. Breakfast was great but took a while. Overall, you can't beat it and we will return if... More 

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WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear Tractorcrazy, thank you for you staying with us on your recent trip down I-95. I am glad you found the hotel to be convenient for your trip and that you had a relaxing experience. We look forward to seeing you on your next journey. Be well, Feliks Schwartz - General Manager More 

Trumbull, Connecticut
Senior Contributor
28 reviews 28 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Staff was courteous, friendly, professional. Very secure by floor, was impressed with that. Stayed two nights. Convenient to area,(right off highway) and University of Richmond. Spoke to at least three different desk personnel, each very competent in what theywere doing, and made you feel very at ease, and happy you chose a Westin

Was this review helpful? Yes
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear Jim, thank you for staying with us and for the nice review of your experience. I am pleased to hear that you found the hotel convenient and the front desk staff very helpful...they certainly do a great job of making our guests feel comfortable and at home. We look forward to seeing you again when you are in Richmond.... More 

WV
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed March 15, 2015

My wife and a colleague spent one night at the Westin, before attending a meeting the next day. Both were very pleased with their rooms; very nice, clean, up to date, contemporary. Room request that was noted on online reservations were met. All staff were very nice. Great location near I-64 and the University of Richmond, where their meeting was... More 

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WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear Sammyowv, thank you for your recent review of our hotel. I am grateful for the generous review and am glad that your wife and her colleague enjoyed their stay with us. Your 5-star review is our goal and I am glad we delivered on your expectations. We look forward to seeing you again should your travels return you to... More 

Hershey, Pennsylvania
Senior Reviewer
10 reviews 10 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 10, 2015

Stayed one night on business. Immaculately clean. Very helpful staff. Exteremely quiet room. Very comfortable bed, unusually so for a hotel. Tasteful decor. Bathroom modern, with a "rain forest" shower head that unlike some green showers, provided good water flow.

Was this review helpful? Yes
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear CaPaCouple, thank you for your recent stay and for taking the time to share your 5-star review of your experience. I am proud to see that you enjoyed the hotel services and facilities. We certainly try to set the standard for service and cleanliness. I trust we will see you again should your travels return you to Richmond. Stay... More 

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