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The Westin Richmond

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6631 West Broad Street, Richmond, VA 23230
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The Westin Richmond
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The Westin Richmond
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426 reviews from our community

Traveler rating
    247
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    28
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    4
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (76)
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    (426)
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Woodbridge, Virginia
1 review
5 of 5 stars Reviewed 3 days ago NEW

We had a wonderful stay with our two boys ages 2.5 and 8 months. The room was very large and the bathroom was divine. I loved the shower so much, I bought one for my house! The beds are very comfortable. The front desk was extremely nice. We had dinner at the Mexican place across the parking lot and really... More 

Was this review helpful? Yes
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear GwenA422, thank you for your recent stay with your family and the 5-star review of your experience. I am glad to hear you enjoyed the Westin Heavenly Shower and the front desk associates. We certainly look forward to welcoming you and your family back again soon. Be well, Feliks Schwartz - General Manager More 

McLean, Virginia
Contributor
11 reviews 11 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

We had a great quick stay at the Westin in Richmond for a visit to University of Richmond. Beds were very comfortable and the front desk staff were wonderful. Did not have time to use amenities or eat at the hotel but all looked very nice.

Was this review helpful? Yes
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear Vjkee, thank you for staying with us on your recent trip to University of Richmond. I am pleased to hear that you enjoyed your overall experience with us and I am grateful for the 5-star review of your stay. We look forward to serving you again soon. Be well, Feliks Schwartz - General Manager More 

London, United Kingdom
Contributor
19 reviews 19 reviews
15 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Nice clean, modern, functional hotel with extremely pleasant staff and nice rooms. The gym and pool were excellent, and there are running maps available; unfortunately the early morning staff didn't understand the route and sent me in the wrong direction onto a busy dual carriageway. The restaurant was pleasant and the food good, but the breakfast service very slow. Excellent... More 

Was this review helpful? Yes
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear Voyager049, than you for your recent stay and overall positive review. I am glad to hear you enjoyed your stay and we hope to see you again on your next Richmond visit. Be well, Feliks Schwartz - General Manager More 

Monmouth Beach, New Jersey
Top Contributor
55 reviews 55 reviews
14 hotel reviews
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel is clean, but was at 100% capacity this past weekend, but they were unprepared. We waited online for a table at breakfast for 20 minutes! I called to reserve a table earlier in the morning, but the conceirge told me it was first come first serve.. Yet people went in front of us because they had reserved a... More 

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WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear gigigolf, thank you for staying with us for the recent graduation weekend. I am grateful for your business and also your feedback regarding your experience. It was in fact a very busy weekend. I apologize for your wait for breakfast. We did take reservations well in advance of the weekend and thus we did have to honor those and... More 

new jersey
Top Contributor
71 reviews 71 reviews
19 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Between August 2014 and May 2015 we've stayed here 5 times for a total 11 nights. Guess you could say we like it. It's clean and stylish with nice touches like fruit flavored water and fresh apples in the lobby. The gym is biggest I've seen in a hotel and with good equipment. It's nice to have easy self-parking and... More 

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WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear CanJGirl, thank you for your recent stays and loyalty to The Westin Richmond. I am glad to see that we have consistently met and exceeded your expectations in both product and service and we certainly strive to continue to do so. I am grateful for your business and support and we look forward to your next visit with us... More 

Big Stone Gap, Virginia
Top Contributor
127 reviews 127 reviews
13 hotel reviews
89 helpful votes 89 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is by far, one of the cleanest hotels I have ever stayed it. I spilled some water in the bathroom floor and got a towel to wipe it up. The towel looked like it had never been used. Every corner of the room was clean and the water emptied immediately from the tub as I was showering. No drain... More 

Was this review helpful? Yes 1
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear Debbie_V_Collier, thank you for your recent stay and great comments regarding our cleanliness and service. I am grateful for your support and we look forward to serving you again soon. Stay well, Feliks Schwartz - General Manager More 

San Francisco, California, United States
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stay at a lot of hotels. Every week it is another hotel. I very much like this property for a few reasons: 1. The infused water is always available. Some Westin's stop refreshing their water after a certain time of day, not this property! And I thank them for that. 2. Dog friendly. Love seeing other peoples' pets while... More 

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WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear Sierra S, thank you for your recent visit and for your generous review of your experience. We believe it is the little things that count so I am appreciative of your commentary about our lobby elixer, pet friendliness, Westin Workout facility and our front desk. We certainly work hard to exceed our guests expectations and I am pleased to... More 

Austin, Texas
Contributor
13 reviews 13 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 16, 2015

This Westin is just really pleasing. We stayed on the concierge floor for 6 nights. The hotel decor is soft, light and contemporary - a nice clean look. The staff is friendly and helpful. Our room was clean and comfortable. Everything worked as expected. We paid more for our room because we stayed on the concierge floor and it was... More 

Was this review helpful? Yes
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear Kimberly T, thank you for your recent stay and very positive comments regarding your experience. I am thrilled to hear that you had a great experience and thank you for commenting about our hotel cleanliness, friendliness and facilities, especially the Executive Club Lounge. We certainly look forward to welcoming you back again soon. Be well, Feliks Schwartz - General... More 

Contributor
19 reviews 19 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 8, 2015

During my most recent trip, I stayed at 2 Westins in 3 days - one in Crystal City (near the Pentagon) and this Westin Richmond...by comparison, this Westin was by far the better hotel...both stays were in King Suites and and both Westins met my pet-friendly requirements...upon check in Richmond, we were provided with 3 doggie treats (always a nice... More 

Was this review helpful? Yes
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear Rod C, thank you for your recent visit and very positive review of your experience with us. I am glad that you enjoyed the hotel and particularly your suite. I am glad to hear that you also enjoyed our level of pet friendliness and amenities. Thank you for recognizing Trevor at our bar and I am pleased that he... More 

Boston, Massachusetts
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 6, 2015

This is a terrific place to stay in every respect. The staff was friendly and professional. The hotel is beautiful, very upscale. The rooms are quite nice with luxurious bed linens and spa-like bathrooms. I was traveling with pets, and the staff could not have been more welcoming. The pets also had luxurious beds, water and food bowls, plus dog... More 

Was this review helpful? Yes 1
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear KTosh2015, thank you for your recent visit and glowing review of your experience with us. I am so pleased to hear that you and your canine companion enjoyed every facet of your experience to include our luxurious guestrooms, pool, fitness facility and your dining experience. We have worked very hard to provide a great experience for our guests and... More 

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