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All 81 Richmond hotels

The Westin Richmond

4.0 of 5 Hotel   |   6631 West Broad Street, Richmond, VA 23230
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92%
Ranked #5 of 81 hotels in Richmond
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 days ago
MJWF2014 Syracuse, New York
  • Overview
  • Reviews (334)
  • Photos (74)
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  • Room tips (59)
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334 people have reviewed this hotel

Traveler rating
    201
    106
    21
    5
    1
See reviews for
97
84
25
99
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
  • English first
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English first
Syracuse, New York
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We traveled through Richmond, VA on Saturday on our way to Topsail Beach, NC for vacation. We were delivering our daughter and son-in-law's puppy to them, as they had just been moved by the Marines to the nearby air station in NC. We had never traveled with a pet so I was concerned about staying in a pet-friendly hotel. but... More

Was this review helpful? Yes 4
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear MJWF2014, thank you for staying with us on your trip down South. I am very grateful for your positive review and am glad that we made your travel easy...this is our goal. We are pleased to hear that you and your canine companion had a great experience and we will look forward to seeing you on your next trip.... More

Philadelphia, PA
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

Clean, renovated rooms and a convenient lounge make for a great stay. In addition, service was fabulous and the location convenient. Would definitely come back and/or recommend to others! Great work Starwood!!!

Was this review helpful? Yes 2
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear Spoons23, thank you for your recent stay and the great 5-star review. I am pleased to hear that you enjoyed your experience as well as our convenient location. We certainly would love to be your home away from home any time! We look forward to seeing you again soon. Regards, Feliks Schwartz - General Manager More

North Brunswick, New Jersey
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

My wife and I traveled to Richmond for a tasting for my son's upcoming wedding in the area. I chose the Westin because it was centrally located and convenient to our needs. From the moment the bellman greeted us and "welcomed us home", the stress of our seven hour ride disappeared. Checking in was quick and efficient, and the room... More

Was this review helpful? Yes 2
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear JHU72, congratulations on the upcoming wedding of your son! I am so happy to hear that you had a great stay and received the rest and rejuvenation you were seeking. I am also glad to see that we made you feel at home during what I am sure is a stressful time for you with all the planning going... More

Washington DC, District of Columbia
Contributor
19 reviews 19 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

This is a clean, new hotel. Staff is very professional. While the hotel can be pricy sometimes, it is probably worth it since most other hotels in RVA are old. This is BY FAR the best SPG property in the city. You won't be disappointed!

Was this review helpful? Yes 1
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear Alexander C, thank you for your recent stay. I must agree that we are the best SPG hotel in Richmond. Thank you for the support. We are glad to hear you had a great visit and found the hotel clean and associates friendly...these are the basics which we do very well! Thank you for taking note and for the... More

New Jersey
Top Contributor
58 reviews 58 reviews
22 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 1 week ago

I have stayed at the Richmond Westin many times while visiting my Richmond-based clients -- the last time was a few days ago. This property is always top notch. The staff is incredibly pleasant, the lobby is very clean, and the rooms are clean, comfortable and well-appointed. Also, although I typically don't eat in hotel restaurants (and haven't tried the... More

Was this review helpful? Yes 1
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear II0vebaseball, thank you for your recent stay and loyalty to staying with us when in Richmond. (By the way, I love your user name). We certainly appreciate your 5-star review and all the generous comments and I am pleased to hear that you found the hotel to be clean and the service to be friendly...this is what makes the... More

Blacksburg, Virginia
1 review
5 of 5 stars Reviewed 1 week ago

I travel to Richmond a few times per year and The Westin Richmond is my favorite hotel. The staff are always friendly and the hotel is very clean and comfortable. It's super convenient to downtown and has the added benefit of free parking. The Heavenly Bed is amazing and always leaves me rested!

Was this review helpful? Yes
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear KenM, Thank you your continued loyalty and for the great review you have shared. I am thrilled to hear that you continue to enjoy your experience at The Westin Richmond and that you received the rest and relaxation to ensure you leave feeling better than when you arrive...this is our goal! We look forward to seeing you again very... More

Kennett Square, Pennsylvania
Reviewer
4 reviews 4 reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

Once again, we stayed at the Westin in Richmond, VA and were so pleased. The room is clean, beds were comfortable, and the staff very pleasant. I especially appreciate a comfortable bed since I have back problems. Will return when we visit our son again.

Was this review helpful? Yes
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear Dch280lvl, thank you for staying with us while visiting your son in Richmond. I am grateful for the great 5-star review and am glad to hear that you enjoyed the hotel and services and especially got the good night's rest you deserved. We look forward to seeing you again on your next visit. Be well, Feliks Schwartz - General... More

Raleigh, NC
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Well appointed room was both comfortable and clean. The bathroom and shower were spacious and furnished with plenty of towels and supplies. Free bottles of water and packets of Starbucks coffee in room. Breakfast was delicious if a bit expensive. But it is the friendly and helpful staff that make this hotel a great stay. Oh and they are pet... More

Was this review helpful? Yes
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear 355tomf, thank you for your recent stay and the great 5-star review of your experience. I am glad to hear that you enjoyed the hotel, services and especially the friendliness of our associates. They truly are what makes the difference and I appreciate your comments. We look forward to serving you again in the future. Be well, Feliks Schwartz... More

Sarasota, Florida
2 reviews
5 of 5 stars Reviewed 3 weeks ago

I travel several times a month, this Westin provided excellent service. The hotel was in impeccable condition and the staff is top of the line. One of the evening managers "Frank" really went overboard to assure our stay was first class. They do the little things that matter. The owners should be proud of this location..

Was this review helpful? Yes
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear Rob P, thank you for your stay and review of The Westin Richmond. I appreciate the generous comments about our hotel cleanliness and service. Thank you as well for recognizing Frank and all the little things we do to ensure our guests have a positive and memorable stay with us. We certainly work hard and appreciate your loyalty. We... More

Philadelphia, Pennsylvania
Contributor
15 reviews 15 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel and staff were wonderful. But unfortunately my king bed had lumps in it that kept my fiancé up which inturn made me suffer. The staff tried to accommodate us with a room switch but unfortunately there were no more adjoining rooms. But all in all a lovely stay

Was this review helpful? Yes
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear JasonL, thank you for staying with us. I am so sorry that the bed you stayed in was not comfortable. We pride ourselves on the Westin Heavenly Bed and I am so sorry we fell short. I believe we figured out the room based upon your initial call to let us know and we have since corrected the issue... More

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Additional Information about The Westin Richmond

Address: 6631 West Broad Street, Richmond, VA 23230
Phone Number:
Location: United States > Virginia > Richmond
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Richmond 4*
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Also Known As:
The Westin Richmond Hotel Richmond

74 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#2 Luxury Hotel in Richmond #5 Romantic Hotel in Richmond #6 Business Hotel in Richmond #9 Family Hotel in Richmond
Hotel Class
Official Description (provided by the hotel)
Welcome to The Westin Richmond Hotel conveniently located on Broad Street just off of Interstate 64 at Reynolds Crossing. ... more   less 
Number of rooms
250

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