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All 81 Richmond hotels

The Westin Richmond

4.0 of 5 Hotel   |   6631 West Broad Street, Richmond, VA 23230
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The Westin Richmond

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92%
Ranked #4 of 81 hotels in Richmond
Certificate of Excellence 2013
A recent review
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306 people have reviewed this hotel

Traveler rating
    186
    94
    21
    4
    1
See reviews for
83
82
25
93
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
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English first
New Jersey
Reviewer
5 reviews 5 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Hotel is new, very clean and well maintained and managed. The staff are very friendly and accommodating. We checked in with a large group, 10+ different groups, and the hotel quickly added additional staff to expedite the process. What might have taken 20 to 30 minutes to check in only took 5. The rooms are very comfortable with large bathrooms... More

Was this review helpful? Yes 1
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear Avalonsurf, thank you for your recent stay, thank you for your recent stay. I am grateful for your review and for the generous comments about the hotel's product and services. I am glad to hear that you found the hotel in order with good service throughout. I trust you have found your new home away from home when visiting... More

Macon, North Carolina
Top Contributor
215 reviews 215 reviews
107 hotel reviews
111 helpful votes 111 helpful votes
3 of 5 stars Reviewed 1 week ago

Had a business conference here, so my wife & I came up the night before to avoid the early morning drive. Fancy lobby, have to use your room key to access the elevators, everything clean, plenty of free parking, bar in the lobby, nice meeting rooms. Our hotel room was clean, large but rather sterile. King bed was comfortable. Huge... More

Was this review helpful? Yes
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Der Kingfather, thank you for your recent stay and for your very thorough review of the hotel. I am glad you found our hotel to be upscale, clean, and spacious. I am sorry you felt that some of the complimentary amenities were lacking in comparison to some other limited service hotels, but that is somewhat of the norm in the... More

Raleigh NC
Senior Contributor
35 reviews 35 reviews
17 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

I recently held a small meeting for 100 physicians at the Westin Richmond. The hotel is easily accessible, located not far from the interstate. There was great signage pointing travelers toward the property. The front entrance is very nice and covered by a large overhang which accommodates a large number of vehicles. The main lobby is modern but not cold.... More

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WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear PlannerRaleighNC, thank you for having your recent event at The Westin Richmond. I am very grateful for your business and the very thorough review you documented of our property. I am very pleased to see that you enjoyed the hotel facilities and service and that I was very impressed by your eye for detail. Thank you very much for... More

Roanoke, Virginia
1 review
4 of 5 stars Reviewed 1 week ago

My wife and I stayed here during an overnight shopping trip and were very pleased. The hotel is in nice shape and very convenient to downtown, Short Pump, and Carytown. Rooms were nice and very clean and beds were extremely comfortable. However, what makes this as a go to destination is the people working in the facility. Everyone is friendly... More

Was this review helpful? Yes
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear Sheery W, thank you for your recent visit and for the great comments regarding the hotel and especially Richard. I am so pleased to hear that he made such an impact on you and I will be certain to commend him accordingly. We look forward to seeing you again on your next trip to Richmond. Be well, Feliks Schwartz... More

Raleigh, North Carolina
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

I stay at this Westin a couple of times a month. Never had a bad room and the staff is always very helpful and friendly. I like to make the green choice when I stay. It really helps you rack up the rewards points fast. I would recommend this hotel to everyone.

Was this review helpful? Yes
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear Suttonj29, thank you for your recent stay and for taking the time to write a positive review of your experience with us. I am grateful for your business and loyalty and we certainly look forward to serving you into the future. Be well, Feliks Schwartz - General Manager More

Arlington, Virginia
Senior Contributor
39 reviews 39 reviews
20 hotel reviews
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed here Saturday night March 29. The property is located in an office park area about 10 minutes from downtown Richmond, just off of a road with lots of stores. This property feels nearly brand new and the design is outstanding, with a light-filled courtyard at the center of the lobby, nice styling, good bar (and bartender!), pool and hot... More

Was this review helpful? Yes
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear JSAATY, thank you for staying with us and for taking the time to wrote such a great review. I am happy to see that you enjoyed your entire experience and that you found the hotel to be top notch. I appreciate all the generous comments and we look forward to serving you on your next trip to Richmond. Be... More

Pennsylvania
Contributor
14 reviews 14 reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Wife and I stayed here for two nights on business. The room was clean and well appointed, bed comfortable. Pool and Hot Tub adequate with plenty of towels. Exercise room well equipped. Bar is NOISY due to hard surfaces of lobby. Restaurant has good food but is limited in selections. Try the Chateau Michelle Cabernet or Merlot: Expensive but heavenly!... More

Was this review helpful? Yes
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear Jack46-2, thank you for your recent stay with us and for the overall positive review of your experience with our associates as well as our product and services. I am glad to see that you were pleased overall with your experience and we look forward to serving you again in the future. Be well, Feliks Schwartz - General Manager More

New York City, New York
Contributor
20 reviews 20 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I have stayed here on five separate occasions over the last three months and this hotel is the best home on the road one could wish for: the rooms are clean, modern and spacious, the staff is friendly and competent and very responsive.

Was this review helpful? Yes 2
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear Tiredtraveller005, thank you for the great review of our hotel and for choosing us to be your home away from home. We take great pride in our superior levels of product and service and thank you for taking note of such. I thank you for your loyalty and we look forward to serving you again soon. Be well, Feliks... More

Poughkeepsie, New York
Senior Contributor
43 reviews 43 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed here on business for 2 nights. Room was very clean and spacious. I did request a non-pet friendly room based on reviews I read on this site. Nice offerings in the Executive Lounge for Preferred Starwood members. Staff all very friendly and helpful

Was this review helpful? Yes
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear Jmbc04, thank you for your recent visit and for taking the time to provide a positive review of your stay. I am glad to see that you enjoyed your room as well as the services on the Executive Club Level. We look forward to serving you again soon. Be well, Feliks Schwartz - General Manager More

Simpsonville, South Carolina
Senior Contributor
38 reviews 38 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 25, 2014

This hotel is top notch. The staff is very accommodating, and the hotel is very clean, fresh and comfortable. The lobby is welcoming, and the front desk is quick to check you in and get you on your way. The bar staff is friendly under pressure, and the banquet staff was always smiling and accommodating. The banquet food is anything... More

Was this review helpful? Yes 2
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear CindyRella_10, thank you for your recent stay and for the overwhelmingly positive review. I am so pleased to see that we exceeded your expectations from start to finish. Thank you for sharing such wonderful comments and insights with the TripAdvisor community. We appreciate your support and look forward to serving you again soon. Be well, Feliks Schwartz - General... More

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Additional Information about The Westin Richmond

Also Known As:
The Westin Richmond Hotel Richmond
The Westin Richmond Hotel
Address: 6631 West Broad Street, Richmond, VA 23230
Phone Number:
Location: United States > Virginia > Richmond
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Richmond
#4 Romantic Hotel in Richmond
#5 Business Hotel in Richmond
#7 Family Hotel in Richmond
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Richmond 4*
Official Description (provided by the hotel):
Welcome to The Westin Richmond Hotel conveniently located on Broad Street just off of Interstate 64 at Reynolds Crossing. ... more   less 
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