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The Westin Richmond

4.0 of 5 6631 West Broad Street, Richmond, VA 23230
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Certificate of Excellence 2014
The Westin Richmond
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The Westin Richmond
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389 reviews from our community

Traveler rating
    230
    125
    25
    6
    3
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108
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Kirkland, Washington, United States
Contributor
15 reviews 15 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Business trip, asked for a standard room any bed with a bath tub and got confirmed for one on check in. Ended up in a room with a shower only. Smoking room instead of non-smoking on room change. Room service order wrong 3 times in a row, twice on same day - for salad and water. However, the service personnel... More 

Was this review helpful? Yes
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear Cmt4wa, thank you for your recent stay and for your feedback regarding your experience. I am glad that you had a nice stay overall but thank you for the feedback as to where we need to improve. I assure you I take your comments seriously and will be sharing them accordingly so that we can prevent recurrence. I hope... More 

Virginia
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I don't think I've ever stayed at a Westin hotel before. But I sure will seek one out in the future after staying at The Westin in Richmond, VA. Everything was top notch at this hotel. It was super clean and the staff members were gracious. (This includes employees at the reception desk, in the restaurant and at the bar.)... More 

Was this review helpful? Yes
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear Lilybelle344, thank you for your recent stay. I am glad to hear you were impressed with your sit and experience and that you enjoyed our facilities and service. I am also glad to see that our location was suitable to your needs and that you truly enjoyed your experience with us. We look forward to welcoming you back on... More 

Washington DC, District of Columbia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

We stayed over Thanksgiving weekend and booked the Club/Lounge level. Rooms were nicely appointed, modern and clean--much nicer that other hotels in downtown Richmond (e.g. Crowne Plaza). We first stayed in room 703 (back of the hotel) but after one night moved to a room facing the front of the hotel. The first room was located above the ventilation system,... More 

Was this review helpful? Yes
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear Jordermac, thank you for your recent stay and feedback regarding your experience. I am glad to hear you enjoyed your experience overall and I thank you for the gift of feedback regarding your perception of our Executive Lounge. I certainly appreciate your candor and I take your comments seriously. I thank you also for recognizing Johanna for her service... More 

Roanoke, Virginia
1 review
5 of 5 stars Reviewed 3 weeks ago

Have stayed in this hotel numerous times for business and the most impressive part of the property is the consistently excellent service that the staff provides. They are friendly, courteous, and provide genuinely excellent service. The rooms are always immaculate, check in is quick, and food and beverage operations are impeccable.

Was this review helpful? Yes
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear Todd M, thank you for your continued loyalty in staying with us at The Westin Richmond. I appreciate your generous comments about our consistently high levels of service. I would have to agree that we work very hard on making this a differentiator for us and I am glad you have noticed our efforts. I am very pleased to... More 

McLean, Virginia
Contributor
20 reviews 20 reviews
18 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We just spent two nights over the Thanksgiving day weekend (Fri the 28th and Sat the 29th) and the Westin Richmond was, once again, a very comfortable place for this family of four. (This trips marks our sixth visit to Richmond and our 4th stay at the Westin......so we're obviously fans of the place). While it is true that the... More 

Was this review helpful? Yes 1
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear MaryGL6016, WOW, what a spectacular review of our hotel. I am very proud to have read your review and thank you tremendously for the great comments and support and for your continued business in choosing us as your home away from home when in Richmond. I am thrilled to see how pleased you are with our hotel facilities and... More 

Chevy Chase, Maryland
Top Contributor
51 reviews 51 reviews
45 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 3 weeks ago

It's been about a year since I last stayed here, and the signs of wear and tear are even more pronounced they they were in January. It's still a beautiful hotel, but wallpaper is buckling, furniture is scuffed, upholstery doesn't feel "fresh." Everything just feels tired. Service continues to be first rate, and food is very good. My understanding is... More 

Was this review helpful? Yes 1
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear Pricelinetraveler, thank you for your return recently and for the review of your experience. I am glad to see that you feel our service is still top notch as we focus hard on that to be the differentiator for us in Richmond. As far as renovations, they are certainly on the drawing board. We are proud to still be... More 

Washington, DC
Top Contributor
77 reviews 77 reviews
26 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This Westin is very nice, and if you're in Richmond to do business with Altria or another company in that area of town, this is a fantastic location. If you're in Richmond for sightseeing or visiting the state Capitol, this location is rather out of the way. We did enjoy our stay. Our suite was very spacious with a nice... More 

Was this review helpful? Yes
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear 1060WestAddison, thank you for your recent stay and overall good review. I am glad to hear you enjoyed your stay and the in room dining as well as your guestroom. I thank you for the gift of feedback and we will certainly look forward to seeing you again soon. Regards, Feliks Schwartz - General Manager More 

Arlington, VA
Contributor
18 reviews 18 reviews
9 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Checked in on Halloween evening. The desk staff had candy for the guests - a nice touch. The check in staff was very pleasant and welcoming. It seems like a very new property - very clean and modern. The beds were good - Heavenly beds are usually very reliable for a restful nights sleep. There was a whole teen aged... More 

Was this review helpful? Yes
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear Magmosh, thank you for your recent stay and for taking the time to post a positive and thorough review of your experience. I am glad to see that you felt the hotel was like new. We take great pride in the cleanliness and upkeep and although we are entering our 7th year of business, it does still feel like... More 

Denver, Colorado
Top Contributor
103 reviews 103 reviews
22 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

We popped in here at the last minute. Got an amazing rate. Received nice greeting from Greg. Lobby was so pretty and inviting. Our room was so clean and cozy. Nice towels and super comfy bed. Really enjoyed out stay.

Was this review helpful? Yes
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear Yorkdog, thank you for staying with us and for the great review of your experience. I am thrilled to hear that Greg took good care of you and that you enjoyed your stay. I am pleased to hear that you enjoyed your room and the Westin Heavenly Bed...it certainly makes for a great night's rest and fulfills our motto... More 

Syracuse, New York
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Very nice hotel and food in hotel restaurant was surprisingly good. We had a dog and they were very accommodating. Biggest issue was in restaurant there were many tables not cleaned. Maybe because it was Thanksgiving and they were short staff. Great dog walk outside hotel. Free coffee in am. I would not hesitate to stay here again.

Was this review helpful? Yes
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear Mnovakowski, thank you for your recent stay and for taking the time to share your positive review. I am glad that you enjoyed your stay and your meal in Crossings and that your canine companion also had a positive experience with us and that you consider us your new home away from home when in Richmond. We certainly will... More 

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Additional Information about The Westin Richmond

Address: 6631 West Broad Street, Richmond, VA 23230
Phone Number:
Location: United States > Virginia > Richmond
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Richmond 4*
Number of rooms: 250
Reservation Options:
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Also Known As:
The Westin Richmond Hotel Richmond
Hotel Style:
#2 Luxury Hotel in Richmond
#5 Romantic Hotel in Richmond
#8 Business Hotel in Richmond
#10 Family Hotel in Richmond

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