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The Westin Richmond

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6631 West Broad Street, Richmond, VA 23230
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Breakfast for 2 Included
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Best prices for: 1 room 1 guest
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The Westin Richmond
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436 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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minneapolis
Level Contributor
30 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Spent one night at the Westin Richmond recently. The property is a newer Westin - bright and airy and white-tea scented. Located on the outer edges of Richmond in an office park area, it was an easy hop off the highway, with a large, free parking lot. As SPG Gold, we were acknowledged and offered the standard perks. If it... More 

Was this review helpful? Yes 1
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear Groverly, thank you for your recent stay and very detailed review of your excellent experience with us. I am thrilled to hear that we exceeded your expectations on your short stay with us. I am happy to hear that we will be your new hotel of choice when visiting Richmond and we look forward to seeing and serving you... More 

Wilmington, North Carolina, United States
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Great suburban location for access to City Stadium and the Cary Town. Clean and quiet with a great lobby and bar and restaurant. Staff very friendly and knowledgeable. It was a weekend family sporting event and a lot of fun.

Was this review helpful? Yes
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear Joel T, thank you for staying with us for your recent sports weekend. I am glad you found The Westin Richmond to be a convenient location to your events and that you found good product, value and most importantly, thank you for pointing out our friendly service. We look forward to being your hotel of choice when you return... More 

Dallas, Texas
Level Contributor
100 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Very nice hotel but not the place for a business contractor who needs a refrigerator and microwave, none available here. Also, no free breakfast and the restaurant is expensive! Shower is fabulous, bed really comfortable but the AC unit is LOUD. They have a program where you forgo maid service for points or $5.00 coupon for the restaurant. As a... More 

Was this review helpful? Yes
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear NavyDallasite, thank you for your recent stay and for your comments regarding your experience. I am glad you enjoyed your guestroom bed and shower but am very sorry that we did not exceed your expectations overall. We do in fact have refrigerators available upon request and we do have microwaves available in our suites. I am very sorry we... More 

Los Angeles, California
Level Contributor
100 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 223 helpful votes
5 of 5 stars Reviewed 1 week ago

I was impressed! Great parking, nice entrance, professional check-in. The bar was nice, and bartender Trevor was awesome. Got an appetizer with my cocktail and it was great. The room is ample, and spotless. But I had a view of the roof which was silly considering what I paid for the room. I received a 15.00 credit for breakfast at... More 

Was this review helpful? Yes
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear Bagoda1, thank you for your recent stay and for the excellent review of your experience with us. I am very grateful for your feedback and great comments regarding Carol and Trevor. I will certainly share your comments with them and congratulate them accordingly. We are very proud of the quality of product and service we offer and I am... More 

Rochester, New York
Level Contributor
25 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We recently spent a single night at the Westin Richmond on our way south to Florida. I must say, this is much better than the usual side of the highway hotel stop. The room was comfortable, the food was delicious. The staff were all polite and courteous. Slightly difficult to find at first because it is located behind some large... More 

Was this review helpful? Yes
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear Leapy78, thank you for staying with us on your way down to Florida. I am grateful for your business and 5-star review of your experience with us. I am glad to hear that you enjoyed our hotel and services. We certainly take a lot of pride in our hotel and look forward to seeing you on your next trip... More 

Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We stayed here to celebrate my fiancé's birthday, and it didn't disappoint. Westin has always been one of my favorite luxury chains to stay at, due to the ridiculously comfortable beds and excellent room service, and this property was up to par. The room was spotless, the bed was heaven, and the room service breakfast we were served was impeccable.... More 

Was this review helpful? Yes 1
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear Sarah T, thank you for your recent stay and for the great 5-star review. I am glad to hear that you had a great time celebrating your fiancé's birthday with us and truly enjoyed the hotel and our service. It is always a pleasure to read reviews such as your and we certainly appreciate your business and support. We... More 

Washington, District of Columbia, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This is the 3rd time, for us staying at The Westin Richmond, and it was great! We stayed for 2 nights during Memorial Day weekend. The room was clean, the bed/shower were heavenly and the staff were absolutely friendly/helpful. We have no complaints, we had a relaxing time.

Was this review helpful? Yes
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear Maria S., thank you for staying with us several times recently. I appreciate the 5-star review and your support. I am glad to hear that we you have had a great experience on each and every stay. We certainly look forward to continuing to exceed your expectations. Be well, Feliks Schwartz - General Manager More 

Atlanta, Georgia
Level Contributor
35 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This is a solid hotel in the Westin chain. The lobby was welcoming with fruit flavored water available and check in was a breeze. The room was spacious and clean. The club level provided tasty snacks and breakfast and was a wonderful upgrade. Thank you Westin!

Was this review helpful? Yes 1
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear D M, thank you for your recent stay and 5-star review of your experience. I am glad to see that you enjoyed the hotel and especially the Club Level and Club Lounge. We certainly hope you have found a new away from home when in Richmond. We look forward to serving you again soon. Be well, Feliks Schwartz -... More 

USA
Level Contributor
57 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This hotel is a dream. It is situated in a quiet corporate park, but is just minutes from an expansive stretch of fabulous shops and eateries you could ever imagine. Check-in was friendly, pleasant and helpful! We were told all about the rewards club and signed up for it immediately, since it is free and full of member benefits. We... More 

Was this review helpful? Yes 1
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear IRISHhms, thank you for staying with us on your recent trip to Richmond and for the glowing review of your experience. I am thrilled to hear that you enjoyed the hotel, our services, our friendly associates and your suite. I must agree that our rooms are clean and the beds are in fact, Heavenly. I am glad to hear... More 

Sterling VA
Level Contributor
32 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed May 25, 2015

Westin hotels are always a great property and this location was no different. The staff was very friendly and helpful. Thank you to Tripp in the bar for creating me a special drink. I love that this hotel welcomes dogs and has doggy treats and water bowls for them. They also offer running gear that you can use during your... More 

Was this review helpful? Yes
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear Dsmith347, thank you for your recent stay for the volleyball weekend and for the 5-star review of your experience. I am glad Tripp took good care of you and that you enjoyed the hotel overall. Thank you for your positive feedback and also comments on areas to improve. We certainly take those seriously and appreciate the gift of feedback.... More 

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