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Four Points by Sheraton Richmond Airport

#24 of 89 Hotels in Richmond
GreenLeadersBronze level
3.0 of 5
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4700 S. Laburnum Avenue, Richmond, VA 23231 (Formerly Wyndham Richmond Airport Hotel)
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Breakfast for 2 Included
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Four Points by Sheraton Richmond Airport
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345 Reviews from our TripAdvisor Community

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Richmond, Virginia
1 review
4 of 5 stars Reviewed yesterday NEW

The Four Points hosted another great meeting for our company! Hotel employees, Sharon, Allen, Tyrone, and Folisha are a great team, and they made sure we had everything we needed for our breakfast meeting! We'll be back and thank you!

Helpful?
Thank Queen H
Highland Springs
1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

What an amazing stay! From the time I called to make sure I was going to the right hotel to when I walked in to the front desk! Denise was courteous funny helpful and went out of her way to give me the most fabulous stay at a hotel I have ever stayed in! The room was exceptionable and the... More 

Helpful?
Thank Connie W
1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

Sharon Tyrone and maria at the restaurant are amazing. Aquil Laney and michelle at the front desk was the best. I will be seeing all of this weekend. Y'all were great. Only hotel i will book in Richmond. Very clean and the indoor pool was amazing. Food was very good. Lewis at the lounge was awesome.

Helpful?
Thank Melissa T
Orlando, Florida
1 review
4 of 5 stars Reviewed 3 days ago NEW

I've stayed at this hotel several times over the past 6 years, it was previously a Wyndham. It's much better run as a Sheraton. This time the Buffet was good, noticeably better than last time. Also front desk service was good, especially Shea. Shea helped me repeatedly, with a smile and no attitude. Hotel has made some good progress. Plus... More 

Helpful?
Thank Tom D
cburks, General Manager at Four Points by Sheraton Richmond Airport, responded to this review

Thank you for being a long-term, repeat guest with us for the past 6 years. It's always nice to read a review when someone recognizes our staff and the level of hospitality they bring to the hotel. Shae is a valued part of our team and her smile brightens everyone's day. Thank you again for your loyalty and we look... More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

While checking in at the Four Points Airport in Richmond my reservation could not be located. I had inadvertently booked the downtown location by accident. The gentleman at the front desk, Aquil Laney, made several phone calls and changed my reservation to the airport location for my convenience and cancelled my initial reservation. This hotel has excellent customer service, I... More 

Helpful?
Thank David B
cburks, General Manager at Four Points by Sheraton Richmond Airport, responded to this review

Thank you for comments regarding your recent visit with us. I am happy to hear Aquil was able to assist you in your reservation and able to help in your location needs. We look forward to your next visit when returning to Richmond. Thank you for recognizing Aquil and his commitment to his excellent customer service! More 

Dallas, Texas
1 review
5 of 5 stars Reviewed 3 days ago NEW

I travel for work 15-20 days a month, sometimes in the USA and sometimes to other countries and continents . But it was my most recent visit to Virginia where I had the pleasure to meet and be served by Ms. Sharon and Mr. Tyrone, their friendly smiles and awesome customer service, made my visit one to remember. It is... More 

Helpful?
Thank Sabrina W
cburks, General Manager at Four Points by Sheraton Richmond Airport, responded to this review

I am happy to read that your recent stay in Richmond was "A Visit to Remember". Tyrone and Sharon are valued members of our team and they are excited to know that they help make your trip a memorable one. Thank you for taking the time to share your experience and we look forward to your next visit. More 

Charleston, South Carolina, United States
1 review
5 of 5 stars Reviewed 6 days ago NEW

Very clean and comfortable! Would stay here again! Awesome guest service george was excellent help! Pool and Gym was awesome! Convenient location to downtown and shopping!!! Will definitely come again!!!

Helpful?
Thank Courtney P
cburks, General Manager at Four Points by Sheraton Richmond Airport, responded to this review

Thank you for your recent comments. I am happy that you enjoyed your stay and were able to take advantage of our fitness center and heated pool. I'm happy George was helpful during your stay; though new to our team, we are excited to have him on board. Thank you again for your review. We look forward to your next... More 

1 review
5 of 5 stars Reviewed 1 week ago

My family and I had the luxury of getting snowed in here during Winter Storm Jonas. While one would think a hotel would be a great place to stay the staff made our stay feel like a purposeful vacation getaway. Shea, Dana, Robert, Michelle and Denise never missed a beat at the front desk. I felt bad for them because... More 

Helpful?
Thank Jessica J
cburks, General Manager at Four Points by Sheraton Richmond Airport, responded to this review

Thank you for sharing your experience during Winter Storm Jonas. We strive very hard to make sure our guests have an experience such as yours; and leave with the feeling that we went "above and beyond". I have shared your wonderful review with all our associates so they will know how much you enjoyed your stay and that their hard... More 

1 review
5 of 5 stars Reviewed 1 week ago

We recently hosted my daughter's Sweet 16 party at the Four Points and we could not have picked a better place. The hotel has a great decor and the staff is amazing! Michelle, the event coordinator, is the best! She guided me through selecting the right room to best accommodate our event and she was a wealth of information in... More 

Helpful?
Thank Melanie H
cburks, General Manager at Four Points by Sheraton Richmond Airport, responded to this review

I am so happy to hear your daughters party was such a success. Turning 16 is a special time and I am happy we will be apart of her memories for a lifetime. Thank you for sharing your experience. I have passed on your kind comments to the entire staff and they are very happy to have been a part... More 

Tappahannock, Virginia
1 review
5 of 5 stars Reviewed 2 weeks ago

Shea greeted me with a smile. Pauline welcomed me at the Grill and was very attentive to all of the customers who were stranded unexpectedly. Denise, Allen, Sean, Anna, Michelle, and Tyrone were also involved in my great stay.

Helpful?
Thank Melanie B
cburks, General Manager at Four Points by Sheraton Richmond Airport, responded to this review

I am happy to hear you enjoyed yourself during Richmond's SNOW storm! I have shared your review with the entire staff and everyone was happy to have made a lasting impression on your visit. Thank you for taking the time to share your experience. We look forward to your next visit to Richmond (hopefully when the weather less chilly). More 

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