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All 82 Richmond hotels

Four Points by Sheraton Richmond Airport

3.0 of 5 Hotel   |   4700 S. Laburnum Avenue, Richmond, VA 23231 (Formerly Wyndham Richmond Airport Hotel)
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Ranked #30 of 82 Hotels in Richmond
A recent review
5 of 5 stars reviewed 1 week ago
FAaron Jacksonville, Florida
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207 reviews from our community

Traveler rating
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    29
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    11
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Jacksonville, Florida
2 reviews
5 of 5 stars Reviewed 1 week ago

I would like to thank the staff here at Four Points for making my stay in Richmond, VA great. I've been working in Richmond, VA for three weeks and having had a lot of great moments with meeting new people. But the following people at the Four Points have been great to me and my family. Mr. Harvey the Airport... More

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Norfolk, Virginia
1 review
4 of 5 stars Reviewed 1 week ago

This was my first time staying at a Four Points Hotel and I must say I was pleased. The front desk staff was helpful and very friendly. Thanks Angela!!! The room was clean and the bed was oh so comfortable. Having a personal coffee maker, microwave and small fridge in the room was wonderful. My room was right next to... More

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London, United Kingdom
Top Contributor
71 reviews 71 reviews
68 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed 1 week ago

I walked into the hotel as a Platinum member, with a prepaid reservation and had to wait 30 seconds for the two check in staff to finish their personal conversation before they evening noticed me standing right in front of them. The hotel itself is a little tired looking and there were stains on my carpet floor. I went to... More

Was this review helpful? Yes 1
Richmond, Virginia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

There's the phrase "hospitality personality," which goes further than cheerfulness. That's important, but so are natural kindness, graciousness, humor, and passion. A person who quietly makes guests feel comfortable and important. On my arrive on 10/11/2014 Angela C. showed me hospitality personality. She has a sense of priority, attention to detail, practicality, follow-through and efficiency. My checkout was extend by... More

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Georgia
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This was my first visit to this hotel. Gwen greeted me. Gwen was very professional and courteous and recognized me as a Platinum Member. She was cheerful and accomadating. I highly recommend this property when passing through Richmond.

Was this review helpful? Yes 3
1 review
1 of 5 stars Reviewed September 17, 2014 via mobile

Customer service was a joke at this hotel, felt like nobody cared at all. I wouldn't recommend this hotel unless you like being treated like you do not exist. The rooms were dirty from the time I arrived and I'm sure they did as little work as possible when I left. The worst upscale hotel I have ever had the... More

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Megan L, Starwood Hotels at Four Points by Sheraton Richmond Airport, responded to this review

Dear Chj7653, We apologize for the inconveniences you experienced during your recent stay. We strive to create a relaxing and accommodating environment for each guest and so we are sorry to that was not your experience. Thank you for taking the time to provide us with your feedback. We hope that you will give us another chance in the future... More

Colorado
Top Contributor
67 reviews 67 reviews
6 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed September 17, 2014

Excellent customer service. Close to the airport. Super efficient shuttle drivers. The hotel was solidly built and quiet. The bed was SUPER COMFORTABLE. The shower head was the only thing we could have improved upon. Wake up call was on time. Nicely appointed room. Nice thick towels, crisp, clean linens. Good room service and satisfying continental breakfast.

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Grand Haven, Mi
Contributor
17 reviews 17 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed September 12, 2014

I checked in the first night late in the evening. I was looking for the do not disturb sign and was unable to find it. I did find a drawer full of empty condom wrappers though - and some sort of liquid substance on the drawer itself. Notice the liquid in the "bonus picture" of the drawer as I found... More

Was this review helpful? Yes 4
Megan L, Starwood Hotels at Four Points by Sheraton Richmond Airport, responded to this review

Dear factory81, We sincerely apologize for your dissatisfying experience at our hotel. Cleanliness is very important to us, and we regret we did not fully meet these expectations in your case. We appreciate you bringing this to our attention, and we will work with our housekeeping team to ensure all rooms are top notch upon our guests’ arrivals. Thank you... More

Jacksonville, NC
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed September 9, 2014

The hotel is very clean. Even the carpets in the hallway. The room was clean and spacious. The friendliness of Gwen Bailey and the rest the hotel staff was remarkable. I cannot remember when I have received such good customer service. They went above and beyond to make or stay comfortable. They even called us to make sure we were... More

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Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 5, 2014

Clean hotel, staff was very friendly and helpful. Shuttle to and from airport was nice and wifi throughout property. Room was clean and pleasant. Tried the breakfast buffet it was ok, good selection but food was just ok, will cost you 9.99 for that. Overall I would stay there again if business takes me back to Richmond.

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Additional Information about Four Points by Sheraton Richmond Airport

Address: 4700 S. Laburnum Avenue, Richmond, VA 23231 (Formerly Wyndham Richmond Airport Hotel)
Phone Number:
Location: United States > Virginia > Richmond
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Four Points by Sheraton Richmond Airport 3*
Number of rooms: 155
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