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All 80 Richmond hotels

Courtyard by Marriott Richmond West

3.0 of 5 Hotel   |   6400 W Broad St, Richmond, VA 23230
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56%
Ranked #35 of 80 hotels in Richmond
A recent review
3 of 5 stars reviewed 1 week ago
R W
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97 people have reviewed this hotel

Traveler rating
    24
    28
    32
    12
    1
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24
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37
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • French first
  • Any
English first
Maryland
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 of 5 stars Reviewed yesterday NEW

Stayed at this hotel last July and work laptop was stolen from room. Laptop was in a location only visible to someone looking for it. Was on main level in room with patio door. Marriott did not provide ANY compensation for the loss and their claim process sucks.

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Denver, Colorado
1 review
2 of 5 stars Reviewed 1 week ago via mobile

This not the hotel for for a stay longer than a night or two. The lobby and restaurant upgrade cannot make up for the fact that housekeeping staff is overwhelmed by the significant tour business and do not do the superior job of timely room maintenance expected of Marriott and the fully priced room rate. The small, cramped, poorly maintained... More

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Contributor
18 reviews 18 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed at the courtyard for two nights. The bedroom and bathroom was clean. The room did smell stuffy. The room was small and it did feel like an old hotel with updated furnishing. Air conditioner was a little noisy but not terrible. Overall it was good hotel. I slept well in the bed. I did appreciate the balcony with... More

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Lutherville, Maryland
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 1 week ago

Close to U of Richmond. Front desk very helpful as to places to go and places to eat. Our room was fine - the biggest problem is that I needed to ask 3 times to get a sofa bed made up. Once before we left for dinner - came back 2 hours later, not done. Requested again upon return -... More

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Jacksonville, Florida
Senior Contributor
39 reviews 39 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The hotel rooms are nice and are comparable to other courtyards. Staff was nice but many times they weren't present. That's especially true with the meeting facility. There may have been a problem with the A/C but it was very hot in the room and it was set on 65. Rarely saw anyone to check on us. I'm not picky,... More

Was this review helpful? Yes 1
Maryland
Top Contributor
224 reviews 224 reviews
61 hotel reviews
108 helpful votes 108 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is a typical Courtyard property. The room was fine, with a good air conditioning system (too often they don't do the job right, but not here). The front desk was efficient, and the room was ready, despite our early arrival of 2:30 PM. I wouldn't go out of my way to stay here, but for the price it was... More

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Chicago
Contributor
13 reviews 13 reviews
13 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed June 4, 2014

The hotel is clean and you can tell it is an older property that was renovated rather recently. The location is quiet considering it is off of a busy street. I have stayed at other Courtyard properties where the service was exceptional, here this was not the case however I was not treated rudely by any means but what was... More

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Steven P, General Manager at Courtyard by Marriott Richmond West, responded to this review

Thank you for taking the time to provide your feedback regarding our hotel. I’m glad you loved our beds and noticed that our hotel was clean and recently renovated. My entire staff is extremely proud of our hotel and we strive to deliver world class service to every customer. I regret that we did not deliver the service you expect... More

Ellicott City, Maryland
Top Contributor
56 reviews 56 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed May 28, 2014

Very nice person at the front desk. Room was clean. Walls are thin, but many hotels have the same issue. Only problem during the stay--and it wasn't Courtyard's fault--was rude guests. There were kids running up and down the halls during the evening hours. Then adults coming back late at night being loud and slamming doors. Got woke up several... More

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Darien, Connecticut, USA
Top Contributor
51 reviews 51 reviews
30 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed May 28, 2014

The hotel is nice, its updated and the rooms have all the amenities you would expect from a courtyard. There is an outdoor pool and a nice central courtyard with grass and a sitting area. Customer service was pretty bad, we arrived at 10 or so and there was only one person on staff. Check in was fast and courteous.... More

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Greenwich, Connecticut
Top Contributor
195 reviews 195 reviews
19 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed April 16, 2014

Very nice hotel with great staff It was a Comfortable stay . Beds were very good. The only problem was the air c onditioner. It would not stay on and then would make a tremendous noise This needs to be fixed. Otherwise great and close to university of Richmond

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Additional Information about Courtyard by Marriott Richmond West

Address: 6400 W Broad St, Richmond, VA 23230
Phone Number:
Location: United States > Virginia > Richmond
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Richmond West 3*
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Also Known As:
Courtyard By Marriott Richmond West Hotel Richmond
Courtyard Richmond West
Richmond Marriott
Richmond Courtyard

39 photos of this hotel

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Other (13)

Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style
#30 Business Hotel in Richmond
Hotel Class
Number of rooms
145

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