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All 82 Richmond hotels

Courtyard by Marriott Richmond West

3.0 of 5 Hotel   |   6400 W Broad St, Richmond, VA 23230
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Ranked #36 of 82 hotels in Richmond
A recent review
4 of 5 stars reviewed 6 days ago
SGTV Somerset, New Jersey
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101 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
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English first
Somerset, New Jersey
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

My family stayed here on August 6 when we visited the university with our son. Like all Marriott Courtyards in which we have stayed, this was a fine hotel by any measure. It was attractive, exceptionally clean, and convenient to many local attractions. For us these included the University and downtown Richmond, where we went for dinner. All staff at... More

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Steven P, General Manager at Courtyard by Marriott Richmond West, responded to this review

I'm glad you had a great stay! We look forward to seeing you the next time you are in the Richmond area. More

Marietta, Georgia
Top Contributor
68 reviews 68 reviews
12 hotel reviews
54 helpful votes 54 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Stayed here for three nights on business. Bed was very comfortable, room was clean and no issues with timely housekeeping. Room was very small, though; it felt like the bed took up half the room. Free breakfast (corporate booking) was mediocre but the morning, and evening, staff in the bistro were unfailingly pleasant and attentive. The place just felt like... More

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Steven P, General Manager at Courtyard by Marriott Richmond West, responded to this review

It sounds like you would have had a great experience with us if it were not for a large group we had in the hotel during your stay. There are several weekends throughout the year that Richmond hosts very large sports tournaments. These tournaments can fill most of the area hotels and sometimes they are for middle school and early... More

Birmingham, Alabama
Senior Contributor
48 reviews 48 reviews
25 hotel reviews
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed 3 weeks ago

When you turn into the parking lot it is quite obvious that this is an old property. Looks 25 to 30 years old. A recent renovation helped overall conditions I am sure, however, this Courtyard is the poorest Courtyard I have ever stayed in. The staff was nice and helpful. Sliding glass doors open to the parking lot and even... More

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Steven P, General Manager at Courtyard by Marriott Richmond West, responded to this review

Great guess!  We are actually 28 years old. We have been renovated 4 times since we opened and our hotel has never looked better than it does now. Our last renovation was completed less than two years ago and our rooms and lobby look great and my staff could not be more proud of our hotel and the service... More

1 review
5 of 5 stars Reviewed 4 weeks ago

Marriott always treats guests like family. The professional staff's welcome and helpfulness makes one feel as if they are genuinely glad to have you as a guest. At the Richmond, Va Courtyard special kudos to Adam in the Bistro and Regina at the front desk for exceptional service. Thanks to manager Steve for seeing that everyone's stay at Marriott was... More

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Steven P, General Manager at Courtyard by Marriott Richmond West, responded to this review

Thanks so much for recognizing Adam, Regina and our spirit to serve! We love and value our repeat guests - see you next time! More

Maryland
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 5 weeks ago

Stayed at this hotel last July and work laptop was stolen from room. Laptop was in a location only visible to someone looking for it. Was on main level in room with patio door. Marriott did not provide ANY compensation for the loss and their claim process sucks.

Was this review helpful? Yes 1
Steven P, General Manager at Courtyard by Marriott Richmond West, responded to this review

As the GM here for 3 years - I recall one instance when a guest reported a stolen laptop at my hotel. After a thourourgh investigation – we were able to determine that the room in question was here with at least one other room and for large parts of the day – these rooms were left propped open by... More

Denver, Colorado
1 review
2 of 5 stars Reviewed July 23, 2014 via mobile

This not the hotel for for a stay longer than a night or two. The lobby and restaurant upgrade cannot make up for the fact that housekeeping staff is overwhelmed by the significant tour business and do not do the superior job of timely room maintenance expected of Marriott and the fully priced room rate. The small, cramped, poorly maintained... More

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Steven P, General Manager at Courtyard by Marriott Richmond West, responded to this review

Our housekeeping staff has an average tenure of well over 10 years – I have only been here for 3 but I have never seen them overwhelmed!  Our housekeeping team works every day from 9 to 5 pm and we are always willing to accommodate any guest that would like to have their room serviced at particular time. You... More

Contributor
18 reviews 18 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed July 20, 2014

I stayed at the courtyard for two nights. The bedroom and bathroom was clean. The room did smell stuffy. The room was small and it did feel like an old hotel with updated furnishing. Air conditioner was a little noisy but not terrible. Overall it was good hotel. I slept well in the bed. I did appreciate the balcony with... More

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Steven P, General Manager at Courtyard by Marriott Richmond West, responded to this review

It sounds like you had a lot of little issues during your stay that added up to a less than exceptional experience. Our goal is to provide our guests with a clean and comfortable room with everything in working order and – of coarse – excellent customer service. I’m glad you found our staff to be pleasant and your room... More

Lutherville, Maryland
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed July 18, 2014

Close to U of Richmond. Front desk very helpful as to places to go and places to eat. Our room was fine - the biggest problem is that I needed to ask 3 times to get a sofa bed made up. Once before we left for dinner - came back 2 hours later, not done. Requested again upon return -... More

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Steven P, General Manager at Courtyard by Marriott Richmond West, responded to this review

Glad you found our front desk staff helpful! So sorry about the sofa bed issue you experienced. We provide a sealed bag in the bottom dresser drawer that contains the linen and blanket needed for the sofa bed. Sounds like we could have been a lot more responsive to your needs – hopefully we will get another chance if you... More

Jacksonville, Florida
Senior Contributor
47 reviews 47 reviews
14 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed July 4, 2014

The hotel rooms are nice and are comparable to other courtyards. Staff was nice but many times they weren't present. That's especially true with the meeting facility. There may have been a problem with the A/C but it was very hot in the room and it was set on 65. Rarely saw anyone to check on us. I'm not picky,... More

Was this review helpful? Yes 1
Steven P, General Manager at Courtyard by Marriott Richmond West, responded to this review

Thanks for taking the time to provide us with this valuable feedback. I’m pleased that you found our rooms to be nice and that you will return to our hotel the next time you are in the Richmond area. However, it is our goal to meet or exceed your expectations in every aspect of your stay. It is apparent that... More

Maryland
Top Contributor
224 reviews 224 reviews
61 hotel reviews
114 helpful votes 114 helpful votes
4 of 5 stars Reviewed July 2, 2014

This is a typical Courtyard property. The room was fine, with a good air conditioning system (too often they don't do the job right, but not here). The front desk was efficient, and the room was ready, despite our early arrival of 2:30 PM. I wouldn't go out of my way to stay here, but for the price it was... More

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Additional Information about Courtyard by Marriott Richmond West

Address: 6400 W Broad St, Richmond, VA 23230
Phone Number:
Location: United States > Virginia > Richmond
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Richmond West 3*
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Also Known As:
Courtyard By Marriott Richmond West Hotel Richmond
Courtyard Richmond West
Richmond Marriott
Richmond Courtyard

40 photos of this hotel

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Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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