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Courtyard by Marriott Richmond West

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6400 W Broad St, Richmond, VA 23230
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1 room 1 guest
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Courtyard by Marriott Richmond West
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130 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Rochester, NY
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Stayed twice this year, April and again in August. Clean rooms, hallways and public spaces. Quick check-in and helpful staff. Beds were very comfortable and the room had plenty of room for the 4 of us. Very convenient to downtown, restaurants and shopping. Quiet at night. Ate in the lobby cafe for both breakfast and dinner - both very good.... More 

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Pittsburgh, Pennsylvania
Level Contributor
49 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Everything I would expect from a Marriott. Quick checkin. Helpful friendly staff. Nice comfortable rooms. They are nicely decorated with free wifi. Convenient location. Had a great breakfast and also dinner on site. Took advantage of the deck and pool after a day in the office.

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Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed at this property during a week long business trip to Richmond. Made my reservation online at Marriot.com and the checkin process was quick. One of my co-workers drove down and he used the parking service and the car was retrieved by the valet within 5-10 minutes every morning we headed out. The room was big and comfortable, and you... More 

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Rockwall, Texas
Level Contributor
102 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed July 24, 2015

Clean comfortable room in a well maintained building. The staff was helpful and friendly. I would choose this location again when in the area but not for downtown business. Property is consistent with the Courtyard brand.

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Alexandria, Virginia
Level Contributor
35 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed July 18, 2015

The rooms were very clean. The Staff was very friendly and helpful. We Enjoyed a nice breakfast at the Bistro. The wait staff were nice and food was served quickly. Ask to stay on the side of the hotel away from the interstate. The freeway gets quiet loud.

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Acworth, Georgia
Level Contributor
37 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed July 12, 2015

Spent one night in town with family. Hotel is located near many of the areas we visited. Lobby was remodeled and rooms looked clean. Only issue was the balcony. It was very dirty with garbage on the ground. We would stay here again. Very good price vs. staying downtown or way out.

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Richmond, Virginia
1 review
4 of 5 stars Reviewed July 8, 2015

Customer service can make a tremendous difference in a stay. The warm welcome at check in did not disappoint. I enjoy being greeted by smiling faces who truly look pleased to help their guests. At the front desk, Krystal was on point as she presented us with our keys following our online check in. Every other staff member my family... More 

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Newark, Delaware
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 stars Reviewed July 1, 2015

What is Marriott thinking? We had such a wonderful stay in a Courtyard once that we were wiling to become loyal customers. They took away the complementary coffee, they converted the "Stay for Breakfast" rate to an egg mcmuffin breakfast instead of a buffet bar, downsized the mini-fridge and took the microwave out of the room. Oh and the coffee... More 

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Marriott_CY_West_GM, General Manager at Courtyard by Marriott Richmond West, responded to this review

Thank you for taking the time to share your thoughts on our brand. We love hearing from our guests in situations like this so we can become better. We will share your message appropriately within the organization. More 

Travelers are raving about these Richmond hotels

Philadelphia, Pennsylvania
Level Contributor
25 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed June 17, 2015

Stayed here for a baseball tournament. Very nice property, with great amenities. Priced reasonably and in a good location to many restaurants and shopping, near the highway. Would definitely recommend!

Was this review helpful? Yes 1
Marriott_CY_West_GM, General Manager at Courtyard by Marriott Richmond West, responded to this review

Thank you for sharing your experience at the Courtyard Richmond West we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for... More 

Suffolk, Virginia
Level Contributor
87 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed June 13, 2015

I booked this room and stay using my Marriott reward points so it hard to complain about free rooms. The room was nice and well furnished however it was very small and quite a squeeze for 4. Bed was comfortable and the room was clean hard to ask for more than that. There is a nice pool in the courtyard... More 

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116 photos of this hotel

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