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All 82 Richmond hotels

Courtyard by Marriott Richmond West

3.0 of 5 Hotel   |   6400 W Broad St, Richmond, VA 23230
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Ranked #36 of 82 Hotels in Richmond
A recent review
4 of 5 stars reviewed 6 days ago
suttonj29 Raleigh, North Carolina
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103 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Raleigh, North Carolina
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I stayed here for 5 days and have no complaints. The rooms are good size and clean. The staff was super friendly and very helpful. The hotel is a giant rectangle so it is a long walk to some of the rooms from the lobby. The lobby is very modern and was full of activity every morning. The rates are... More

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Avon, Connecticut
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Being the parent of a UR sophomore, this hotel has become our home during visits to see our daughter. Accommodating staff and comfortable rooms with first floor access to the parking lot thru patio doors (perfect for move in day). Starbucks bistro in lobby, Home Depot and Office Max across the street. Staples, Target, Walmart and Kroger's supermarket within a... More

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Somerset, New Jersey
Senior Contributor
31 reviews 31 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed August 27, 2014

My family stayed here on August 6 when we visited the university with our son. Like all Marriott Courtyards in which we have stayed, this was a fine hotel by any measure. It was attractive, exceptionally clean, and convenient to many local attractions. For us these included the University and downtown Richmond, where we went for dinner. All staff at... More

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Steven P, General Manager at Courtyard by Marriott Richmond West, responded to this review

I'm glad you had a great stay! We look forward to seeing you the next time you are in the Richmond area. More

Marietta, Georgia
Top Contributor
78 reviews 78 reviews
12 hotel reviews
60 helpful votes 60 helpful votes
3 of 5 stars Reviewed August 26, 2014

Stayed here for three nights on business. Bed was very comfortable, room was clean and no issues with timely housekeeping. Room was very small, though; it felt like the bed took up half the room. Free breakfast (corporate booking) was mediocre but the morning, and evening, staff in the bistro were unfailingly pleasant and attentive. The place just felt like... More

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Steven P, General Manager at Courtyard by Marriott Richmond West, responded to this review

It sounds like you would have had a great experience with us if it were not for a large group we had in the hotel during your stay. There are several weekends throughout the year that Richmond hosts very large sports tournaments. These tournaments can fill most of the area hotels and sometimes they are for middle school and early... More

Birmingham, Alabama
Senior Contributor
49 reviews 49 reviews
25 hotel reviews
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed August 12, 2014

When you turn into the parking lot it is quite obvious that this is an old property. Looks 25 to 30 years old. A recent renovation helped overall conditions I am sure, however, this Courtyard is the poorest Courtyard I have ever stayed in. The staff was nice and helpful. Sliding glass doors open to the parking lot and even... More

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Steven P, General Manager at Courtyard by Marriott Richmond West, responded to this review

Great guess!  We are actually 28 years old. We have been renovated 4 times since we opened and our hotel has never looked better than it does now. Our last renovation was completed less than two years ago and our rooms and lobby look great and my staff could not be more proud of our hotel and the service... More

1 review
5 of 5 stars Reviewed July 31, 2014

Marriott always treats guests like family. The professional staff's welcome and helpfulness makes one feel as if they are genuinely glad to have you as a guest. At the Richmond, Va Courtyard special kudos to Adam in the Bistro and Regina at the front desk for exceptional service. Thanks to manager Steve for seeing that everyone's stay at Marriott was... More

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Steven P, General Manager at Courtyard by Marriott Richmond West, responded to this review

Thanks so much for recognizing Adam, Regina and our spirit to serve! We love and value our repeat guests - see you next time! More

Maryland
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 29, 2014

Stayed at this hotel last July and work laptop was stolen from room. Laptop was in a location only visible to someone looking for it. Was on main level in room with patio door. Marriott did not provide ANY compensation for the loss and their claim process sucks.

Was this review helpful? Yes 1
Steven P, General Manager at Courtyard by Marriott Richmond West, responded to this review

As the GM here for 3 years - I recall one instance when a guest reported a stolen laptop at my hotel. After a thourourgh investigation – we were able to determine that the room in question was here with at least one other room and for large parts of the day – these rooms were left propped open by... More

Denver, Colorado
1 review
2 of 5 stars Reviewed July 23, 2014 via mobile

This not the hotel for for a stay longer than a night or two. The lobby and restaurant upgrade cannot make up for the fact that housekeeping staff is overwhelmed by the significant tour business and do not do the superior job of timely room maintenance expected of Marriott and the fully priced room rate. The small, cramped, poorly maintained... More

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Steven P, General Manager at Courtyard by Marriott Richmond West, responded to this review

Our housekeeping staff has an average tenure of well over 10 years – I have only been here for 3 but I have never seen them overwhelmed!  Our housekeeping team works every day from 9 to 5 pm and we are always willing to accommodate any guest that would like to have their room serviced at particular time. You... More

Contributor
18 reviews 18 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed July 20, 2014

I stayed at the courtyard for two nights. The bedroom and bathroom was clean. The room did smell stuffy. The room was small and it did feel like an old hotel with updated furnishing. Air conditioner was a little noisy but not terrible. Overall it was good hotel. I slept well in the bed. I did appreciate the balcony with... More

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Steven P, General Manager at Courtyard by Marriott Richmond West, responded to this review

It sounds like you had a lot of little issues during your stay that added up to a less than exceptional experience. Our goal is to provide our guests with a clean and comfortable room with everything in working order and – of coarse – excellent customer service. I’m glad you found our staff to be pleasant and your room... More

Lutherville, Maryland
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed July 18, 2014

Close to U of Richmond. Front desk very helpful as to places to go and places to eat. Our room was fine - the biggest problem is that I needed to ask 3 times to get a sofa bed made up. Once before we left for dinner - came back 2 hours later, not done. Requested again upon return -... More

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Steven P, General Manager at Courtyard by Marriott Richmond West, responded to this review

Glad you found our front desk staff helpful! So sorry about the sofa bed issue you experienced. We provide a sealed bag in the bottom dresser drawer that contains the linen and blanket needed for the sofa bed. Sounds like we could have been a lot more responsive to your needs – hopefully we will get another chance if you... More

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Additional Information about Courtyard by Marriott Richmond West

Address: 6400 W Broad St, Richmond, VA 23230
Location: United States > Virginia > Richmond
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Richmond West 3*
Number of rooms: 145
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Also Known As:
Courtyard By Marriott Richmond West Hotel Richmond
Courtyard Richmond West
Richmond Marriott
Richmond Courtyard

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