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Courtyard by Marriott Richmond West

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6400 W Broad St, Richmond, VA 23230
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1 room 1 guest
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Courtyard by Marriott Richmond West
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132 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
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Chapel Hill, North Carolina, United States
Level Contributor
73 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This courtyard by Marriott in historic Richmond was a very pleasant experience. The room was spacious, very clean, very comfortable beds, and the breakfast service above average. We would have stayed much longer but the nine day bike race made visiting the city very difficult.

Helpful? 1
1 review
2 of 5 stars Reviewed 4 weeks ago

We don't normally write reviews but this hotel convinced us. The sink didn't drain and it took them two days to fix it. The toilet clogged on first use and we had to call the desk three times just to get a plunger. The air conditioner rattled like an old car (it worked -- it was just really loud), and... More 

Marriott_CY_West_GM, General Manager at Courtyard by Marriott Richmond West, responded to this review

I was very disappointed reading your comments regarding your recent stay. We pride ourselves on delivering a memorable hotel experience but have unfortunately fallen short of our goal during your stay. I assure you that this was an isolated situation and when your travels bring you back to Richmond I hope you allow us the opportunity to make it right. More 

Rochester, NY
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 stars Reviewed August 29, 2015

Stayed twice this year, April and again in August. Clean rooms, hallways and public spaces. Quick check-in and helpful staff. Beds were very comfortable and the room had plenty of room for the 4 of us. Very convenient to downtown, restaurants and shopping. Quiet at night. Ate in the lobby cafe for both breakfast and dinner - both very good.... More 

Pittsburgh, Pennsylvania
Level Contributor
49 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed August 13, 2015

Everything I would expect from a Marriott. Quick checkin. Helpful friendly staff. Nice comfortable rooms. They are nicely decorated with free wifi. Convenient location. Had a great breakfast and also dinner on site. Took advantage of the deck and pool after a day in the office.

Level Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed August 9, 2015

Stayed at this property during a week long business trip to Richmond. Made my reservation online at Marriot.com and the checkin process was quick. One of my co-workers drove down and he used the parking service and the car was retrieved by the valet within 5-10 minutes every morning we headed out. The room was big and comfortable, and you... More 

Rockwall, Texas
Level Contributor
157 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed July 24, 2015

Clean comfortable room in a well maintained building. The staff was helpful and friendly. I would choose this location again when in the area but not for downtown business. Property is consistent with the Courtyard brand.

Alexandria, Virginia
Level Contributor
35 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed July 18, 2015

The rooms were very clean. The Staff was very friendly and helpful. We Enjoyed a nice breakfast at the Bistro. The wait staff were nice and food was served quickly. Ask to stay on the side of the hotel away from the interstate. The freeway gets quiet loud.

Acworth, Georgia
Level Contributor
37 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed July 12, 2015

Spent one night in town with family. Hotel is located near many of the areas we visited. Lobby was remodeled and rooms looked clean. Only issue was the balcony. It was very dirty with garbage on the ground. We would stay here again. Very good price vs. staying downtown or way out.

Richmond, Virginia
1 review
4 of 5 stars Reviewed July 8, 2015

Customer service can make a tremendous difference in a stay. The warm welcome at check in did not disappoint. I enjoy being greeted by smiling faces who truly look pleased to help their guests. At the front desk, Krystal was on point as she presented us with our keys following our online check in. Every other staff member my family... More 

Newark, Delaware
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
2 of 5 stars Reviewed July 1, 2015

What is Marriott thinking? We had such a wonderful stay in a Courtyard once that we were wiling to become loyal customers. They took away the complementary coffee, they converted the "Stay for Breakfast" rate to an egg mcmuffin breakfast instead of a buffet bar, downsized the mini-fridge and took the microwave out of the room. Oh and the coffee... More 

Helpful? 2
Marriott_CY_West_GM, General Manager at Courtyard by Marriott Richmond West, responded to this review

Thank you for taking the time to share your thoughts on our brand. We love hearing from our guests in situations like this so we can become better. We will share your message appropriately within the organization. More 

Questions? Get answers from hotel staff and past guests. Ask a question

42 photos of this hotel

Management photos: Courtesy of the property manager

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Room/suite (13)
Pool/beach area (1)
Dining (3)
Hotel & grounds (12)
Business center/function rooms (2)
Other (11)
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