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All 81 Richmond hotels

Courtyard by Marriott Richmond West

3.0 of 5 Hotel   |   6400 W Broad St, Richmond, VA 23230
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58%
Ranked #30 of 81 hotels in Richmond
A recent review
4 of 5 stars reviewed 3 days ago
Summersnuggles Greenwich, Connecticut
  • Reviews (88)
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88 people have reviewed this hotel

Traveler rating
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    10
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • French first
  • Any
English first
Greenwich, Connecticut
Top Contributor
143 reviews 143 reviews
17 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Very nice hotel with great staff It was a Comfortable stay . Beds were very good. The only problem was the air c onditioner. It would not stay on and then would make a tremendous noise This needs to be fixed. Otherwise great and close to university of Richmond

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Emmaus, Pennsylvania
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

I have now stayed at this hotel three time in the last few months. While this hotel has been around for many years, it has been renovated and is current with most newer Marriott Courtyards. The rooms are large, the lobby area has a small café. The business center and workout room were ample. This hotel offers very competitive rates... More

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1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

Reservation taken by Adam - super friendly and efficient. Later called to say we needed a late check-in and the female front desk associate was extremely personable. Said they'd be happy to see us and to drive safely.... Once there, we saw smiling, happy workers - even at 10pm. One lady held the door and the elevator - then chatted... More

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Fairfax, Virginia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 25, 2014 via mobile

My wife and I stayed at this property just one night, but even with that short stay were immensely impressed with the staff and facilities. Every staff member . . . and I mean EVERY ONE I came across, gave me a warm welcome in the morning. The room (third floor at the back) was VERY quiet and in perfect... More

Was this review helpful? Yes 1
Dumfries, Virginia
Contributor
20 reviews 20 reviews
11 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 18, 2014

The lobby furniture and set up was clean and open yet provided sectioned off areas for sitting. The rooms are set up in classic Courtyard fashion, better TVs than I've had at other Courtyards. Ample parking and restaurants walking distance.

Was this review helpful? Yes 1
Senior Reviewer
9 reviews 9 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 6, 2013

I had a very smooth check-in, and my preference for a top floor was accommodated. I found the room to be impeccably clean (I mean this honestly, notwithstanding my following comments), minus a hair on the edge of the bed (it was obvious it had just gotten caught in the laundry - the sheets were otherwise clean), a hair in... More

Was this review helpful? Yes 1
Boston, Massachusetts
Contributor
18 reviews 18 reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed November 25, 2013 via mobile

Sure, the room was fine...average, but now we must use disposable cups in the bathroom, the coffee machine only makes 1 cup at a time, the mattress is more squishy than I've had in many prior Marriott stays around the country, and the breakfast....its not very good. The offerings are so limited, it's silly not to keep it self-serve and... More

Was this review helpful? Yes 1
Columbus, Ohio
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 17, 2013

This hotel is in an ugly area of town. The room itself was okay, but there is one elevator so if you aren't right by it, you have to walk quite a while to get to your room. Not fun if you have heavy luggage. Better option is to look for something downtown.

Was this review helpful? Yes 1
Steven P, General Manager at Courtyard by Marriott Richmond West, responded to this review

Thank you for the feedback on our hotel. I apologize for the long walk you had with your luggage and I’m sorry you did not like our neighborhood. Our hotel may be slightly larger than your average Courtyard and since I walk the property every day I know our hallways can seem very long. Fortunately, most of our rooms are... More

Columbia, Maryland
Top Contributor
56 reviews 56 reviews
11 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed October 12, 2013

The service was great as always. The staff are very friendly and helpful. I love how they make it feel a bit like home for those on the road. The hotel looked like an updated Motel 6 but still excellent. Always recommend Marriott. I love the new bar/restaurant its a great place for breakfast and dinner in.

Was this review helpful? Yes 1
Effingham, Illinois
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 11, 2013

I stayed on first floor and felt VERY unsafe as the only thing locking the sliding glass door going to the parking lot was a steel pin. The lock on the door didn't latch. The fan option on the A/C was broke. There was hair in the sink and cigarette burns in the carpet. A lot of road noise too.... More

Was this review helpful? Yes 1
Steven P, General Manager at Courtyard by Marriott Richmond West, responded to this review

I can’t tell you how disappointed I was to read your review. I was glad to hear however that you were satisfied with your WiFi internet! I’ll try to address all of your issues. Because we are a first generation Courtyard we do have rooms on the first floor that have a balcony door facing the parking lot. All of... More

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Additional Information about Courtyard by Marriott Richmond West

Also Known As:
Courtyard By Marriott Richmond West Hotel Richmond
Courtyard By Marriott Richmond West Hotel
Courtyard Richmond West
Courtyard Richmond
Richmond Marriott
Richmond Courtyard
Address: 6400 W Broad St, Richmond, VA 23230
Phone Number:
Location: United States > Virginia > Richmond
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#28 Business Hotel in Richmond
#30 Luxury Hotel in Richmond
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Richmond West 3*
Reservation Options:
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41 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style
#28 Business Hotel in Richmond #30 Luxury Hotel in Richmond
Hotel Class
Number of rooms
145

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