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Courtyard by Marriott Richmond West

3.0 of 5
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6400 W Broad St, Richmond, VA 23230
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Courtyard by Marriott Richmond West
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138 Reviews from our TripAdvisor Community

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Atlanta, Georgia
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

I spent a week at this property Along with over twenty members of the team. Our check-in was seamless as was our check-out. The room was nice and the water pressure in the bathroom was lovely. It was also quiet and I slept well every night. We had breakfast at the hotel a few mornings and the selection was good...I... More 

Helpful?
Thank christinepL758IJ
Riverside, Rhode Island, United States
Level Contributor
29 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed December 19, 2015

Our experience here was partly colored by the fact that we arrived late, tired, and cranky. Also the maps looked as though the motel was right off I95...not the case. Room was nice and they upgraded us but we had no time to enjoy the upgrade. We were driving from RI to FL so had three motels along the way.... More 

Helpful?
Thank Diane M
Marriott_CY_West_GM, General Manager at Courtyard by Marriott Richmond West, responded to this review

As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for your overall experience while at the hotel. I hope that your travels make it back to our hotel in the furture. I hope you have a wonderful day and... More 

Virginia Beach, Virginia
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed November 12, 2015

I read the reviews. I was hoping for the best. And...yeah, very nice place for a stay on the north/west side of town. It's an older property by the looks of it when you pull up, but the room/bathroom was super clean and comfortable. Breakfast from Bistro was good and all the staff were very courteous. Thanks, Marriott!

Helpful?
1 Thank campbellsoup1
Chadds Ford, Pennsylvania
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed November 12, 2015

We stayed here when visiting University of Richmond. We upgraded to a suite and found the room to be great. Very large, clean and comfortable with a pull out couch, king bed and lots of seating. The only issue was the very small size of the bathroom. It is tiny and not conducive to 3 people getting ready to head... More 

Helpful?
Thank EFBS
Pennsylvania
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed November 1, 2015

Check-in was easy. No issues there. When I arrived in my room, the towels were still laying on the bathroom floor. The shower had a bar of the soap left over from previous person and a bottle in the tub. Tip money still on the table. The AC unit was loud. This place didn't compare to it's branch in Chesapeake... More 

Helpful?
1 Thank SWPAGAL2015
Marriott_CY_West_GM, General Manager at Courtyard by Marriott Richmond West, responded to this review

Thank you for taking the time and rating your stay on TripAdvisor. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept my sincere apology for being checked into a dirty room. I have shared your feedback with the appropriate hotel team to... More 

Buffalo, NY
Level Contributor
126 reviews
107 hotel reviews
common_n_hotel_reviews_1bd8 179 helpful votes
4 of 5 stars Reviewed October 20, 2015

I stayed at this Courtyard for one night while on a business trip. There is plenty of free parking on site. Check-in was quick and easy. My room was on the second floor. It was a typical older-style Courtyard room. There was no mini-refrigerator (even though there was a space for one in the dresser). There was a coffee maker.... More 

Helpful?
2 Thank Nittany&Fargo
Chapel Hill, North Carolina, United States
Level Contributor
99 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed September 21, 2015

This courtyard by Marriott in historic Richmond was a very pleasant experience. The room was spacious, very clean, very comfortable beds, and the breakfast service above average. We would have stayed much longer but the nine day bike race made visiting the city very difficult.

Helpful?
1 Thank Stephen F
Colorado
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed September 6, 2015

We don't normally write reviews but this hotel convinced us. The sink didn't drain and it took them two days to fix it. The toilet clogged on first use and we had to call the desk three times just to get a plunger. The air conditioner rattled like an old car (it worked -- it was just really loud), and... More 

Helpful?
1 Thank Kathmandu678
Marriott_CY_West_GM, General Manager at Courtyard by Marriott Richmond West, responded to this review

I was very disappointed reading your comments regarding your recent stay. We pride ourselves on delivering a memorable hotel experience but have unfortunately fallen short of our goal during your stay. I assure you that this was an isolated situation and when your travels bring you back to Richmond I hope you allow us the opportunity to make it right. More 

Rochester, NY
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 stars Reviewed August 29, 2015

Stayed twice this year, April and again in August. Clean rooms, hallways and public spaces. Quick check-in and helpful staff. Beds were very comfortable and the room had plenty of room for the 4 of us. Very convenient to downtown, restaurants and shopping. Quiet at night. Ate in the lobby cafe for both breakfast and dinner - both very good.... More 

Helpful?
1 Thank wanderlust95
Pittsburgh, Pennsylvania
Level Contributor
50 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed August 13, 2015 via mobile

Everything I would expect from a Marriott. Quick checkin. Helpful friendly staff. Nice comfortable rooms. They are nicely decorated with free wifi. Convenient location. Had a great breakfast and also dinner on site. Took advantage of the deck and pool after a day in the office.

Helpful?
1 Thank EricG123
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42 photos of this hotel

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