I actually disagree with the folks who said the desk staff are rude. I found them to be very nice. The restaurant personnel are kind as well. Ok, enough of the positive comments. This hotel is a dump. Hallway and stair carpets worn. Air conditioner in room is basically a heater. The toilet flush process moves in slow motion. You... more

Spent 3 days here and found it to be good value for money for a Holiday Inn. My only complaint is that the restaurant was terrible - and the worst food I have been served since arriving in the US 3 weeks ago!! Frozen re-heated food, poor wine and no bottles to purchase, and very over-priced. The following evening we... more

I stayed at this location for a family reunion. We didn't want to spend alot of money on the hotel, since the main focus of our trip was going to be taking place elsewhere. I had seen the poor reviews on here and was a bit sceptical about staying there, but since they are under new management I decided to... more

I booked this location for my parents visit. I called ask about making some changes to the reservation. The front desk person put me on hol for 10mins., I hung up and called back and let him know I'd been on hold for 10mins, and his response, "Life's hard miss." Excuse me? He repeated it, I let him know I... more

I was in Richmond for the weekend and chose this hotel based on location. The location is good and is near an upscale neighborhood. The hotel is a bit run down, but is apparently under new management and is undergoing some renovations. The room was fine with a decent bathroom and balcony, but the bed and linens were cheap. The... more

So, this is kinda funny. I'm a travel agent, so I had called a co-worker from the highway to ask her to put me up somewhere cheap and near the highway in Richmond. These guys offered a travel agent rate, so I took it. Afterwards she said she read these reviews and contemplated calling me to tell me to reconsider.... more

I agree with the previous negative reviews. The desk clerks were not only rude but also lied to you. We have stayed here previously to attend a Richmond Braves game and therefore are familiar with the property. It was never this bad previously. We had booked an Executive Non-Smoking King bedded room in the Executive Building. We arrived about 1/2... more

I travel all over the country doing trade shows and have, of course, stayed at many hotels. The people at the front desk of this hotel were the rudest, most unhappy clerks I have ever come across. When I was checking in I got a chance to hear the night clerk fighting with another hotel guest. Then a couple nights... more

Room was okay, just a little dark. The lobby was nice, and the desk staff were acceptable, but not overly welcoming. The hallways were very shabby and dank, and the area outside the elevator was disgusting, with pools of standing water, leaking ceiling, drenched carpets, and musty smell. Kids running the hallways all night- school group. Kids in the room... more