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Clarion Hotel Richmond Central

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3207 North Boulevard, Richmond, VA 23230 (Formerly Holiday Inn Central)
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Clarion Hotel Richmond Central
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Clarion Hotel Richmond Central
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91 reviews from our community

Traveler rating
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    24
    16
    13
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28
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21
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Lincolnshire, United Kingdom
Senior Contributor
39 reviews 39 reviews
20 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

We stayed for two nights in this hotel. The staff were friendly enough, the room big enough, and it was clean however, the whole place is in desperate need of a makeover. On the first night of our stay the hotel was occupied a large group. They eventually stopped partying, laughing and shouting, yes shouting, they didn't seem capable of... More 

Was this review helpful? Yes 1
Gravatai, RS
Senior Contributor
43 reviews 43 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Although the breakfast is not include in the fare, the price is lower than the quality offered. The main highlight for is the decor. Amazing frames, showing some monuments of Richmond or telling a life of an important person makes me feel involved with city's history.

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Shawn T, Director of Sales at Clarion Hotel Richmond Central, responded to this review

Dear Vkingeski: Thank you so much for such a wonderful review. We do have great prints in the guest rooms and throughout our buildings focusing on the history of our great city. We are so happy you stayed with us, and we would love to welcome you back to our hotel whenever you are back in Richmond. Sincerely, Shawn T... More 

Raleigh, North Carolina
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

BOTTOM LINE UP FRONT: not only is this hotel a security risk, not only is attention to detail so lacking that multiple people will be assigned to the same room, but they are so unconcerned about their reputation that they are unwilling to make the slightest effort to resolve a major issue. I was awakened at 11:30 pm by two... More 

Was this review helpful? Yes 3
Shawn T, Director of Sales at Clarion Hotel Richmond Central, responded to this review

Dear Daniel J: Thank you for your honest review. I heard about this situation yesterday by our morning clerk. First, I do apologize for the night auditor mistakenly accessing your room that night, but threatening the morning clerk for 2 free nights or you are going to write nasty reviews on every website you come across is not really the... More 

North Wales, Pennsylvania
1 review
5 of 5 stars Reviewed 4 weeks ago

Hotel, staff and accommodations and restaurant were first class! Edward was a delight and extremely helpful. Everyone on staff, including the restaurant were great! We dined alone in the restaurant and it was like having our own private dining experience.

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Shawn T, Director of Sales at Clarion Hotel Richmond Central, responded to this review

Dear MomLegal: I'm overjoyed that your first stay at a Clarion Hotel was a great experience. Edward and the staff at Nacho Mama's Bar & Grill was glad to serve you. We welcome you back to our hotel any time you are back in Richmond. Below is a message from Edward: "Dear Satisfied Guest, I appreciate the kind words in... More 

Richmond, Virginia
1 review
5 of 5 stars Reviewed March 2, 2015

I was very surprised at how great this hotel was because of the low price of the room. The service was top notch, and we felt very comfortable and accommodated. Edward, the front desk concierge, was amazing. He was so sweet and nice, and made sure we were comfortable. I would definitely recommend this hotel if you just need a... More 

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Shawn T, Director of Sales at Clarion Hotel Richmond Central, responded to this review

Dear Casey W: Thank you so much for this positive review. Reviews like this reflect all of the hard work we put in, and is really appreciated. We would love to see you again when you visit Richmond. We do love Edward. He would like to say a few words as well.: "Casey, I appreciate your kind words in regards... More 

Maryland
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 16, 2015 via mobile

I was very confused by the other reviews but overall, this was not a bad place at all! I would definitely stay here again. Rhe room was clean and a decent size. The bathroom, though quite small was also clean. Comfy bed with lots of pillows, good service and check-in waa easy and seamless. My only drawback is circulation of... More 

Was this review helpful? Yes 1
Shawn T, Director of Sales at Clarion Hotel Richmond Central, responded to this review

Dear te3810: I'm so happy you enjoyed your stay with us. Our goal is to provide clean rooms at a reasonable price with exceptional customer service. I'm so happy we were there to meet your needs and do hope you stay again with us when you come back to Richmond. Sincerely, Shawn T. Director of Sales More 

Richmond, Virginia
1 review
4 of 5 stars Reviewed February 9, 2015

the staff is super friendly and considerate of their guest. Neil Sean and Edward are exceptional staff and very dedicated to making the guest feel welcomed and give them a personal touch. please note that the shuttle is a plus.

Was this review helpful? Yes
Shawn T, Director of Sales at Clarion Hotel Richmond Central, responded to this review

Dear tep2015: Thank you so much for your positive feedback. It's been a pleasure having you here. Hope to see you again for next year's session. Shawn T. Director of Sales & Charioteer "Thank you for your positive feedback in regards to your stay at our hotel. It is my pleasure to provide you with exceptional customer care you deserve.... More 

Farmville, Virginia
1 review
5 of 5 stars Reviewed February 4, 2015

this is my first time staying at the Clarion Hotel and it has been the best experience I've had the guy at the counter Edward was really nice and caring and helped me with everything and he was really friendly

Was this review helpful? Yes
Shawn T, Director of Sales at Clarion Hotel Richmond Central, responded to this review

Dear Joe C.: Thank you so much for your review. I'm so pleased you are happy with our hotel and the outstanding customer service that Edward provided. I would love to welcome you back to our hotel whenever you are back in town. Shawn T. Director of Sales Message from Edward: "It is always my goal to provide each and... More 

Rochester, New York
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed January 30, 2015

on the low side: the pillows were not firm, TV did not work properly - reception on most channels was bad. after check-in, you have to walk to 2 different buildings to get to your room. shower was ok, faucet did not work properly, have to pay for breakfast, elevator was scary. right of the highway so quite a few... More 

Was this review helpful? Yes 1
Shawn T, Director of Sales at Clarion Hotel Richmond Central, responded to this review

Dear biker76: On behalf of the Clarion Hotel Central I would like to apologize for your experience during your recent visit with us. If you did not report these issues to the front desk, please contact me on here so I can find out which room it is so we can get maintenance to correct those issues with the television... More 

Waldorf, Maryland
Senior Contributor
29 reviews 29 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 30, 2015

Stayed here for the MLK weekend. Great room at a great price. The staff that greeted us in the evening was very friendly. The gave us a AAA discount. Room was spacious and clean. We even had a balcony that over looked the pool side. (Which we couldn't use because it was cold outside). Plenty of parking. There's a restaurant... More 

Was this review helpful? Yes
Shawn T, Director of Sales at Clarion Hotel Richmond Central, responded to this review

Dear Maria B: Thank you for staying at our hotel and giving us such a positive review. It is greatly appreciated. Please visit us again when it's warm to experience our great hotel, balcony and pool. Feel free to contact me on here so you can tell me exactly where that flood happened. Best Regards, Shawn T. Director of Sales More 

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