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Holiday Inn Richmond I 64 West End

3.0 of 5 2000 Staples Mill Rd, Richmond, VA 23230
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Holiday Inn Richmond I 64 West End
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Holiday Inn Richmond I 64 West End
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141 reviews from our community

Traveler rating
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    30
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29
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46
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Halifax
Senior Contributor
31 reviews 31 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed today NEW

We stayed here while attending VCU grad ceremonies. Its located just off West Broad conveniently located to multiple shopping and dining options. The rooms were very clean, the staff was super friendly and helpful. The beds and pillows were Holiday Inn standard super comfy. The only complaint I had was that there were no sharps containers on site and being... More 

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Roanoke, Virginia
1 review
5 of 5 stars Reviewed 2 weeks ago

Being a women traveler safety is a big thing for me when i am in Richmond. This hotel is in safe location with nicely updated rooms. Staff very friendly. Clean hotel. I will highly recommend this place.

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Epsom
Senior Contributor
24 reviews 24 reviews
19 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 1, 2014

We had requesred a king room, upon arrival we were told theere were only queen rooms available, but they soon put thing right and we were givin a queen suite. This was very spacious and nicely furnished. The receptionist was very helpful when I requested directions to a local botanical gardens and went to the trouble of printing them out.

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Katie H, Sales Coordinator at Holiday Inn Richmond I 64 West End, responded to this review

Thank you for reviewing your recent stay with us and please accept my sincere apologies for any slight disappointments that occurred during your stay. We hope you will return soon! More 

Shelton, Connecticut
Contributor
18 reviews 18 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 30, 2014

Love, Love Love!!!! coming to this hotel on business. The staff is very helpful, warm and inviting. They always go the extra mile to make you feel comfortable. I would like to give a personal shout out to Michael the representative at the front desk who is exceptional!! He remembers my business partner and I from traveling there in the... More 

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Katie H, Sales Coordinator at Holiday Inn Richmond I 64 West End, responded to this review

We appreciate you sharing your experience with others on trip advisors. We look forward to welcoming you back soon! More 

DC area
Top Contributor
50 reviews 50 reviews
32 hotel reviews
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed October 22, 2014

It appears some areas of the hotel have been refreshed, such as the bathroom sinks, but the hotel's appearance is quite worn (scuffed paint, dents, etc.). Nevertheless the room was fine for the Priceline rate. Bed was comfortable, bathroom was clean, good curtains, comfortable temperature, nice toiletries, plenty of parking, good water pressure...did not use the restaurant. Front desk receptionist... More 

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Katie H, Sales Coordinator at Holiday Inn Richmond I 64 West End, responded to this review

I want to personally apologize for any problems that may have disrupted your stay. Please stay with us soon so that we can demonstrate our commitment to your comfort. More 

Augusta, United States
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 9, 2014

My room was clean, the staff was friendly and helpful. Breakfast was good except for the oatmeal. Sophia at the front desk was very helpful. Rooms could be cleaner, doors, base boards, etc...............

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Richmond I 64 West End, responded to this review

Dear Kenneth W, Thank you for your recent stay with us. It is a real pleasure that you were satisfied with most of our amenities, as well as the staff service. On the other hand, we apologize if the overall room cleanliness did not live up to your expectations. We take all of the reviews we receive very seriously as... More 

Marathon, Florida
Top Contributor
180 reviews 180 reviews
14 hotel reviews
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed September 18, 2014

This hotel is very clean, well maintained, and staff is extremely friendly and helpful. Free parking, nice pool, but no breakfast. They do have a restaurant and bar in the lobby and serve a $10 breakfast. Easy on/easy off interstate access.

Was this review helpful? Yes 1
Katie H, Sales Coordinator at Holiday Inn Richmond I 64 West End, responded to this review

We are so glad you enjoyed your stay, we are looking forward to providing you the same pleasant accommodations and service the next time you are in town. More 

Senior Reviewer
8 reviews 8 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed September 17, 2014

I have never stayed at such a disgusting Holiday Inn. The rooms were disgusting and old. The bathroom and tub was nasty and there was an open vent in which could not be closed right in the shower, in which I felt was invading my privacy, anything could've been there. I almost left even though I had already prepaid. That's... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Richmond I 64 West End, responded to this review

Dear Emily R, Thank you for bringing this to our attention. I’m very sorry to hear about your experience on your recent stay. We would like to follow up with you. We have sent you a private message in an effort to obtain more information. I look forward to hearing back from you very soon. Sincerely, Connie D Case Manager... More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 3, 2014

We stopped here after many great reviews and we were not disappointed. Monique at the front desk was great and so was the assistant manager. The breakfast was hot and well stocked and filled our family without having to go elsewhere for breakfast .would recommend to anyone as it's clean and very well maintaned. Will be back

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Washington DC, District of Columbia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 2, 2014

My wife had business in Richmond on 9/2/14. We came down from DC on AMTRAK 8/31/14 and left AMTRAK 9/3/14. Stayed at this Holiday Inn for the first time. We rarily have received so much in a hotel for so relatively little. We ate every day in the Crossroads Restaurant downstairs, and were pleased how good the food was everyday.... More 

Was this review helpful? Yes 1
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Additional Information about Holiday Inn Richmond I 64 West End

Address: 2000 Staples Mill Rd, Richmond, VA 23230
Phone Number:
Location: United States > Virginia > Richmond
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Richmond I 64 West End 3*
Number of rooms: 144
Reservation Options:
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Also Known As:
Holiday Inn Richmond i 64 West End Hotel Richmond
Crossroads Holiday Inn
Richmond Holiday Inn
Hotel Style:
#2 Green Hotel in Richmond

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