We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 82 Richmond hotels

Holiday Inn Richmond I 64 West End

3.0 of 5 Hotel   |   2000 Staples Mill Rd, Richmond, VA 23230
Hotel website
Hotel deals
Hotel amenities
Special Offer
Save on Hotel Packages!
Holiday Inn Richmond I 64 West End
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Save
You added Holiday Inn Richmond I 64 West End to your Saves list
Ranked #54 of 82 Hotels in Richmond
GreenLeadersBronze level
A recent review
4 of 5 stars reviewed 3 weeks ago
Judith G Epsom
Write a Review

139 reviews from our community

Traveler rating
    27
    27
    28
    27
    30
See reviews for
29
18
15
45
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
  • All months
    (139)
  • Mar-May only
    (44)
  • Jun-Aug only
    (36)
  • Sep-Nov only
    (37)
  • Dec-Feb only
    (22)
All months
Epsom
Senior Contributor
22 reviews 22 reviews
18 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We had requesred a king room, upon arrival we were told theere were only queen rooms available, but they soon put thing right and we were givin a queen suite. This was very spacious and nicely furnished. The receptionist was very helpful when I requested directions to a local botanical gardens and went to the trouble of printing them out.

Was this review helpful? Yes
Katie H, Sales Coordinator at Holiday Inn Richmond I 64 West End, responded to this review

Thank you for reviewing your recent stay with us and please accept my sincere apologies for any slight disappointments that occurred during your stay. We hope you will return soon! More

Shelton, Connecticut
Contributor
18 reviews 18 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Love, Love Love!!!! coming to this hotel on business. The staff is very helpful, warm and inviting. They always go the extra mile to make you feel comfortable. I would like to give a personal shout out to Michael the representative at the front desk who is exceptional!! He remembers my business partner and I from traveling there in the... More

Was this review helpful? Yes
Katie H, Sales Coordinator at Holiday Inn Richmond I 64 West End, responded to this review

We appreciate you sharing your experience with others on trip advisors. We look forward to welcoming you back soon! More

DC area
Senior Contributor
49 reviews 49 reviews
31 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed 5 weeks ago

It appears some areas of the hotel have been refreshed, such as the bathroom sinks, but the hotel's appearance is quite worn (scuffed paint, dents, etc.). Nevertheless the room was fine for the Priceline rate. Bed was comfortable, bathroom was clean, good curtains, comfortable temperature, nice toiletries, plenty of parking, good water pressure...did not use the restaurant. Front desk receptionist... More

Was this review helpful? Yes
Katie H, Sales Coordinator at Holiday Inn Richmond I 64 West End, responded to this review

I want to personally apologize for any problems that may have disrupted your stay. Please stay with us soon so that we can demonstrate our commitment to your comfort. More

Augusta, United States
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 9, 2014

My room was clean, the staff was friendly and helpful. Breakfast was good except for the oatmeal. Sophia at the front desk was very helpful. Rooms could be cleaner, doors, base boards, etc...............

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Richmond I 64 West End, responded to this review

Dear Kenneth W, Thank you for your recent stay with us. It is a real pleasure that you were satisfied with most of our amenities, as well as the staff service. On the other hand, we apologize if the overall room cleanliness did not live up to your expectations. We take all of the reviews we receive very seriously as... More

Marathon, Florida
Top Contributor
174 reviews 174 reviews
14 hotel reviews
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed September 18, 2014

This hotel is very clean, well maintained, and staff is extremely friendly and helpful. Free parking, nice pool, but no breakfast. They do have a restaurant and bar in the lobby and serve a $10 breakfast. Easy on/easy off interstate access.

Was this review helpful? Yes 1
Katie H, Sales Coordinator at Holiday Inn Richmond I 64 West End, responded to this review

We are so glad you enjoyed your stay, we are looking forward to providing you the same pleasant accommodations and service the next time you are in town. More

Senior Reviewer
8 reviews 8 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed September 17, 2014

I have never stayed at such a disgusting Holiday Inn. The rooms were disgusting and old. The bathroom and tub was nasty and there was an open vent in which could not be closed right in the shower, in which I felt was invading my privacy, anything could've been there. I almost left even though I had already prepaid. That's... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Richmond I 64 West End, responded to this review

Dear Emily R, Thank you for bringing this to our attention. I’m very sorry to hear about your experience on your recent stay. We would like to follow up with you. We have sent you a private message in an effort to obtain more information. I look forward to hearing back from you very soon. Sincerely, Connie D Case Manager... More

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 3, 2014

We stopped here after many great reviews and we were not disappointed. Monique at the front desk was great and so was the assistant manager. The breakfast was hot and well stocked and filled our family without having to go elsewhere for breakfast .would recommend to anyone as it's clean and very well maintaned. Will be back

Was this review helpful? Yes
Washington DC, District of Columbia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 2, 2014

My wife had business in Richmond on 9/2/14. We came down from DC on AMTRAK 8/31/14 and left AMTRAK 9/3/14. Stayed at this Holiday Inn for the first time. We rarily have received so much in a hotel for so relatively little. We ate every day in the Crossroads Restaurant downstairs, and were pleased how good the food was everyday.... More

Was this review helpful? Yes 1
CARY
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 13, 2014 via mobile

I have never written a review before but this was an exceptionally bad experience. I was traveling for business and this was the closest hotel to my location. Let me preface this by saying I don't mind old hotels but cleanliness is key when staying in one. This hotel has been somewhat renovated in that they bought in new furniture,... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Richmond I 64 West End, responded to this review

Dear LAUREN P, Thank you for taking the time to provide feedback on your stay. It is unfortunate to see you did not fully enjoy your time at the hotel. We take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional attention. We have shared your comments with the... More

Top Contributor
161 reviews 161 reviews
22 hotel reviews
63 helpful votes 63 helpful votes
3 of 5 stars Reviewed July 24, 2014

I am an ihg member and find this one not nearly up to brand standards. I felt safe but room was only passably clean and I am not sure that the linens were changed- I am so hoping that's not the case but they don't look so great. Sink doesn't drain. It was a decent price and not too far... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Richmond I 64 West End, responded to this review

Dear lab12345, Thank you for being an IHG Club Rewards member and for writing us a review. We would like to apologize you were not well satisfied with the room you had and for any inconvenience you may have experienced that did not live up to your expectations. Your feedback is very important to us as this continually helps us... More

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Holiday Inn Richmond I 64 West End? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Richmond I 64 West End

Address: 2000 Staples Mill Rd, Richmond, VA 23230
Phone Number:
Location: United States > Virginia > Richmond
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Richmond I 64 West End 3*
Number of rooms: 144
Reservation Options:
TripAdvisor is proud to partner with Booking.com, IHG, Expedia, Travelocity, Priceline, Agoda, Orbitz, BookIt.com, TripOnline SA, Odigeo, Despegar.com, Hotels.com and Tingo so you can book your Holiday Inn Richmond I 64 West End reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Richmond i 64 West End Hotel Richmond
Crossroads Holiday Inn
Richmond Holiday Inn

37 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (8)
Viewed
Pool/beach area (1)
Viewed
Dining (1)
Viewed
Room/suite (1)
Viewed
Other (5)

Management photos: Courtesy of the property manager

Viewed
All management photos (30)
Viewed
Room/suite (16)
Viewed
Hotel & grounds (4)
Viewed
Pool/beach area (2)
Viewed
Dining (3)
Viewed
Business center/function rooms (1)
Viewed
Other (4)
Hotels you might also like...
Check In Check Out
Price Your Stay