We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 81 Richmond hotels

Holiday Inn Richmond I 64 West End

3.0 of 5 Hotel   |   2000 Staples Mill Rd, Richmond, VA 23230
Hotel website
Hotel deals
Hotel amenities
Special Offer
Save on Hotel Packages!
Save Saved
You added Holiday Inn Richmond I 64 West End to your Saves list
Holiday Inn Richmond I 64 West End
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
40%
Ranked #59 of 81 hotels in Richmond
GreenLeadersBronze level
A recent review
  • Overview
  • Reviews (130)
  • Photos (20)
  • Amenities
  • Q&A
  • Room tips (19)
  • Location
  • More
Write a Review

130 people have reviewed this hotel

Traveler rating
    24
    25
    26
    26
    29
See reviews for
28
16
15
41
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
Top Contributor
160 reviews 160 reviews
21 hotel reviews
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I am an ihg member and find this one not nearly up to brand standards. I felt safe but room was only passably clean and I am not sure that the linens were changed- I am so hoping that's not the case but they don't look so great. Sink doesn't drain. It was a decent price and not too far... More

Was this review helpful? Yes
Philadelphia
Top Contributor
149 reviews 149 reviews
34 hotel reviews
85 helpful votes 85 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The hotel I thought was easy to find and close to downtown Richmond. Parking was free and ample and the lot was well lit. I walked in and was greeted with a smile. Check in was smooth and fast. My room was comfortable, clean and I was happy. I was close to my two favorite places - Starbucks and Panera... More

Was this review helpful? Yes
New York City, New York
Contributor
19 reviews 19 reviews
13 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

First things first: the neighborhood is very industrial. Almost "sketchy". Not ideal surroundings. The hotel itself is adequate at best. It appears that they're doing renovations...guess they didn't get to my room just yet. Breakfast in the restaurant was "meh"...for a freshly made omlette, it should have tasted better. Tiny, tiny bathroom with ridiculously large sink; no place to put... More

Was this review helpful? Yes
Shelton, Connecticut
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Had a great business stay. I generally nevery Tay t a Holiday Inn but was pleasantly surprised. The staff was very friendly and personable. They were very helpful especially the front desk staff. Room was comfortable, clean and well maintain. Upon checking decided to stay and have the breakfast, which was a winner!! Enjoyed everything on the breakfast bar and... More

Was this review helpful? Yes
Lexington, South Carolina, USA
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
4 of 5 stars Reviewed June 17, 2014

Staff was quite friendly at desk and restaurant. Room appeared to be newly remodeled, with USB and power sources in 2 places, and was clean each day. Bed was decent. Safe location considering the surrounding area. Price was good. Had no issues to complain about. I spend 180 nights a year in hotels and was quite satisfied. Don't believe everything... More

Was this review helpful? Yes
Norfolk, Virginia
Contributor
12 reviews 12 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed June 15, 2014

The front desk typically sets the tone of the property so I should have turned around and found another hotel after such a cold impersonal check in. I took a chance because I was exhausted. As I type this I'm sitting at the bar/restaurant waiting for the cook to make his grand 30 minute late arrival. He's a no show... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Richmond I 64 West End, responded to this review

Dear TravelBlog S, Thank you for sharing your feedback. It is unfortunate that your experience at check in and at the restaurant did not make for an exemplary hotel stay. Please accept our sincerest apologies for these shortcomings. As for the cleanliness of the bathroom, we have forwarded your concerns with the staff to ensure this type of situation does... More

Fairfax, Virginia
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed May 17, 2014

The facility is run down, but maintained. The staff was friendly and attentive. The food at the restaurant was average at best while the staff was excellent and friendly. The room was worn. The sink was clogged. The television didn't work, at times: "no signal." The location was urban, but safe. The value was great.

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Richmond I 64 West End, responded to this review

Dear Robert H, Thank you for providing us with a very considerate review and thank you for staying with us. I am pleased to know that you found the level of staff service highly commendable and our hotel of good value. I am sorry some aspects of our hotel and room amenities fell below your expectations. We greatly appreciate your... More

North Carolina
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 of 5 stars Reviewed May 16, 2014

As a Platinum IHG member, I've stayed at plenty of the IHG hotels. This one fails completely to meet the normal standards. I stayed 4 nights because of a downtown convention when I couldn't get into the "convention hotels." I surely wish I had gone to some other chain. To list a few of the problems. --first evening I checked... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Richmond I 64 West End, responded to this review

Dear bebeep, Thank you for being an IHG Rewards Club Platinum member and for leaving us a feedback. We sincerely apologize for the poor experience and service issues you have encountered. I have sent you a private message in effort to obtain more information. I look forward to hearing back from you very soon. Sincerely, Charisse V. Case Manager IHGCare More

Wilton, Connecticut
Contributor
20 reviews 20 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 17, 2014

This hotel is conveniently located 10 minutes away from the Univeristy of Richmond and has the most comfortable beds of all the second tier hotel chains. There is not alot happening around this locations but it is a short drive to decent restaurants and downtown Richmond. A really great value and the staff is extremely welcoming.

Was this review helpful? Yes 1
Winchester, Virginia
Senior Reviewer
8 reviews 8 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed April 17, 2014

Stayed here April 2014. Some past reviews mentioned problems. None with me. Normal Holiday Inn. Very friendly staff at desk and dining room. Breakfast buffet was better than most. Keurig coffee in room. Good location on main street near shopping centers and at least two colleges, VCU and U of Richmond. Good value for money.

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Richmond I 64 West End, responded to this review

Dear wvwisdom, Thank you for taking the time to write us a review regarding your recent stay. We are so pleased you liked the friendliness of our staff and the breakfast selections we offer. The feedback we receive from our valued guests, like you, enables us to improve and continually provide the best experience possible. Thank you for staying and... More

Owners: What's your side of the story?
If you own or manage Holiday Inn Richmond I 64 West End, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Holiday Inn Richmond I 64 West End? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Richmond I 64 West End

Address: 2000 Staples Mill Rd, Richmond, VA 23230
Phone Number:
Location: United States > Virginia > Richmond
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Richmond I 64 West End 3*
Reservation Options:
TripAdvisor is proud to partner with Booking.com, IHG, Expedia, Orbitz, Priceline, Travelocity, Tingo, BookIt.com, BookingOdigeoWL, Agoda, Hotels.com and Venere so you can book your Holiday Inn Richmond I 64 West End reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Richmond i 64 West End Hotel Richmond
Crossroads Holiday Inn
Richmond Holiday Inn

20 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (8)
Viewed
Pool/beach area (1)
Viewed
Dining (1)
Viewed
Room/suite (1)
Viewed
Other (5)

Management photos: Courtesy of the property manager

Viewed
All management photos (13)
Viewed
Room/suite (9)
Viewed
Hotel & grounds (2)
Viewed
Other (2)

Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style
#2 Green Hotel in Richmond
Hotel Class
Number of rooms
144

Questions & Answers

Enter your question for this accommodation's staff to answer. Other travelers may answer as well.
    Posting guidelines

    See which rooms travelers prefer