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All 82 Richmond hotels

Holiday Inn Richmond I 64 West End

3.0 of 5 Hotel   |   2000 Staples Mill Rd, Richmond, VA 23230
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Holiday Inn Richmond I 64 West End
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Ranked #59 of 82 hotels in Richmond
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  • Reviews (131)
  • Photos (30)
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  • Room tips (19)
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131 people have reviewed this hotel

Traveler rating
    24
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    29
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28
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41
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
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English first
CARY
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago via mobile

I have never written a review before but this was an exceptionally bad experience. I was traveling for business and this was the closest hotel to my location. Let me preface this by saying I don't mind old hotels but cleanliness is key when staying in one. This hotel has been somewhat renovated in that they bought in new furniture,... More

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IHGCare, Guest Relations Manager at Holiday Inn Richmond I 64 West End, responded to this review

Dear LAUREN P, Thank you for taking the time to provide feedback on your stay. It is unfortunate to see you did not fully enjoy your time at the hotel. We take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional attention. We have shared your comments with the... More

Top Contributor
160 reviews 160 reviews
21 hotel reviews
63 helpful votes 63 helpful votes
3 of 5 stars Reviewed July 24, 2014

I am an ihg member and find this one not nearly up to brand standards. I felt safe but room was only passably clean and I am not sure that the linens were changed- I am so hoping that's not the case but they don't look so great. Sink doesn't drain. It was a decent price and not too far... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Richmond I 64 West End, responded to this review

Dear lab12345, Thank you for being an IHG Club Rewards member and for writing us a review. We would like to apologize you were not well satisfied with the room you had and for any inconvenience you may have experienced that did not live up to your expectations. Your feedback is very important to us as this continually helps us... More

Philadelphia
Top Contributor
155 reviews 155 reviews
35 hotel reviews
87 helpful votes 87 helpful votes
5 of 5 stars Reviewed July 24, 2014

The hotel I thought was easy to find and close to downtown Richmond. Parking was free and ample and the lot was well lit. I walked in and was greeted with a smile. Check in was smooth and fast. My room was comfortable, clean and I was happy. I was close to my two favorite places - Starbucks and Panera... More

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New York City, New York
Senior Contributor
24 reviews 24 reviews
15 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed July 23, 2014

First things first: the neighborhood is very industrial. Almost "sketchy". Not ideal surroundings. The hotel itself is adequate at best. It appears that they're doing renovations...guess they didn't get to my room just yet. Breakfast in the restaurant was "meh"...for a freshly made omlette, it should have tasted better. Tiny, tiny bathroom with ridiculously large sink; no place to put... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Richmond I 64 West End, responded to this review

Dear Mike S, Thank you for taking the time to express your thoughts and concerns. I am sorry you did not find our hotel to your liking. Your feedback is very important to us as this continually helps us improve the facilities and guest services we offer to our guests. While we understand that your stay was not 100% satisfactory,... More

Shelton, Connecticut
Contributor
11 reviews 11 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 13, 2014

Had a great business stay. I generally nevery Tay t a Holiday Inn but was pleasantly surprised. The staff was very friendly and personable. They were very helpful especially the front desk staff. Room was comfortable, clean and well maintain. Upon checking decided to stay and have the breakfast, which was a winner!! Enjoyed everything on the breakfast bar and... More

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Lexington, South Carolina, USA
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 17, 2014

Staff was quite friendly at desk and restaurant. Room appeared to be newly remodeled, with USB and power sources in 2 places, and was clean each day. Bed was decent. Safe location considering the surrounding area. Price was good. Had no issues to complain about. I spend 180 nights a year in hotels and was quite satisfied. Don't believe everything... More

Was this review helpful? Yes 1
Norfolk, Virginia
Contributor
12 reviews 12 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed June 15, 2014

The front desk typically sets the tone of the property so I should have turned around and found another hotel after such a cold impersonal check in. I took a chance because I was exhausted. As I type this I'm sitting at the bar/restaurant waiting for the cook to make his grand 30 minute late arrival. He's a no show... More

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IHGCare, Guest Relations Manager at Holiday Inn Richmond I 64 West End, responded to this review

Dear TravelBlog S, Thank you for sharing your feedback. It is unfortunate that your experience at check in and at the restaurant did not make for an exemplary hotel stay. Please accept our sincerest apologies for these shortcomings. As for the cleanliness of the bathroom, we have forwarded your concerns with the staff to ensure this type of situation does... More

Fairfax, Virginia
Contributor
11 reviews 11 reviews
10 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed May 17, 2014

The facility is run down, but maintained. The staff was friendly and attentive. The food at the restaurant was average at best while the staff was excellent and friendly. The room was worn. The sink was clogged. The television didn't work, at times: "no signal." The location was urban, but safe. The value was great.

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Richmond I 64 West End, responded to this review

Dear Robert H, Thank you for providing us with a very considerate review and thank you for staying with us. I am pleased to know that you found the level of staff service highly commendable and our hotel of good value. I am sorry some aspects of our hotel and room amenities fell below your expectations. We greatly appreciate your... More

North Carolina
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 of 5 stars Reviewed May 16, 2014

As a Platinum IHG member, I've stayed at plenty of the IHG hotels. This one fails completely to meet the normal standards. I stayed 4 nights because of a downtown convention when I couldn't get into the "convention hotels." I surely wish I had gone to some other chain. To list a few of the problems. --first evening I checked... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Richmond I 64 West End, responded to this review

Dear bebeep, Thank you for being an IHG Rewards Club Platinum member and for leaving us a feedback. We sincerely apologize for the poor experience and service issues you have encountered. I have sent you a private message in effort to obtain more information. I look forward to hearing back from you very soon. Sincerely, Charisse V. Case Manager IHGCare More

Wilton, Connecticut
Contributor
20 reviews 20 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed April 17, 2014

This hotel is conveniently located 10 minutes away from the Univeristy of Richmond and has the most comfortable beds of all the second tier hotel chains. There is not alot happening around this locations but it is a short drive to decent restaurants and downtown Richmond. A really great value and the staff is extremely welcoming.

Was this review helpful? Yes 1
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Additional Information about Holiday Inn Richmond I 64 West End

Address: 2000 Staples Mill Rd, Richmond, VA 23230
Phone Number:
Location: United States > Virginia > Richmond
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Richmond I 64 West End 3*
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Also Known As:
Holiday Inn Richmond i 64 West End Hotel Richmond
Crossroads Holiday Inn
Richmond Holiday Inn

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style
#2 Green Hotel in Richmond
Hotel Class
Number of rooms
144

Questions & Answers

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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