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Holiday Inn Richmond I 64 West End

#43 of 84 Hotels in Richmond
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2000 Staples Mill Rd, Richmond, VA 23230
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Holiday Inn Richmond I 64 West End
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Holiday Inn Richmond I 64 West End
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156 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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California
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Every member of the staff seemed determined to make sure guests had a good stay. When I reported the TV remote wasn't working a replacement arrived right away. Late Sunday night when I wanted quarters for the laundry and the front desk had none, the manager got in his car and went to a nearby store to get me a... More 

Was this review helpful? Yes
Sarah H, Guest Relations Manager at Holiday Inn Richmond I 64 West End, responded to this review

On behalf of the entire Holiday Inn Richmond I-64 West End team, thank you for being our guest and for taking the time to share your experience with other travelers here on TripAdvisor. We do strive to offer each of our guests the best stay possible so we are thrilled you enjoyed your stay. Thank you for your kind comments... More 

1 review
5 of 5 stars Reviewed 1 week ago

The hotel we originally booked messed up our reservations so Holiday Inn accommodated us at the same rate. (7 rooms). The BEST STAFF ever!!! Everyone was so helpful and VERY nice. They always asked us if we needed anything and was always willing to go above and beyond. We will definitely use this hotel again. The boys enjoyed the pool... More 

Was this review helpful? Yes
Sarah H, Guest Relations Manager at Holiday Inn Richmond I 64 West End, responded to this review

It was such a pleasure to welcome your team as our guests and we are delighted to hear that the team and their parents enjoyed staying with us. We truly appreciate your kind comments on our accommodating staff. We strive to ensure that each of our guests enjoys a great stay where everything exceeds their expectations and we are pleased... More 

Covington, Virginia
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Hotel was clean. Front desk people were very nice. Housekeeper was excellent. She brought us whatever we needed quickly. Beds are so comfortable and the water pressure in the shower is great. Great location. Will definitely stay here again.

Was this review helpful? Yes 1
Sarah H, Guest Relations Manager at Holiday Inn Richmond I 64 West End, responded to this review

Thank you for your kind review of your stay with us. Loved hearing we hit the mark in cleanliness, service, comfort and convenient location. Especially appreciate that you would stay with us again and we look forward to a future visit! More 

Hilton Head
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed June 22, 2015

Not being a "Holiday Inn" regular, I was surprised about this stay. Recently remodeled lobby, restaurant area and bar. Rooms were renovated as well, but were not as clean as I would expect. Elevators were in need of an updated look, but worked well. Location is close to many restaurants, a Starbucks and a Krispy Crème. A 8 10 block... More 

Was this review helpful? Yes
Sarah H, Guest Relations Manager at Holiday Inn Richmond I 64 West End, responded to this review

Thank you for being our guest and for providing us with feedback on your stay. Please know that your feedback is extremely valuable to us and we will utilize your comments by continuing to focus on making each and every guest experience the best it can be. We hope to be of service to you in the future. More 

Washington DC, District of Columbia
Level Contributor
3 reviews
5 of 5 stars Reviewed June 16, 2015

Oh my......what an awsome stay at this Holiday Inn!!!! My mom and I found this hotel at the last minute, we made reservations in the lobby through orbitz and got a great price for 3 nights. When we entered the lobby, Matt Webb greeted us at the front desk as he multi tasked in his duties....waiting on me, answering the... More 

Was this review helpful? Yes
Sarah H, Guest Relations Manager at Holiday Inn Richmond I 64 West End, responded to this review

Thank you for your kind review! We strive for excellence and appreciate you taking the time to let us know what we did right. It was a pleasure having you and your mother as our guests and we are so pleased to hear that you enjoyed your stay. We truly appreciate your kind comments and your recommendation to other travelers.... More 

Chicago, Illinois
Level Contributor
38 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed June 14, 2015

I visited Richmond for a high school graduation. I wanted something close to family, and this was a great location just one block off of Broad. This Holiday Inn is a little older, but it is well maintained. It was quiet, and the staff was very accommodating. The room rate was great at only $88 a night for me. I... More 

Was this review helpful? Yes 1
Sarah H, Guest Relations Manager at Holiday Inn Richmond I 64 West End, responded to this review

Thank you for choosing Holiday Inn Richmond I-64 West End for your hotel needs while visiting Richmond for graduation. It was a pleasure having you as our guest and we are delighted that you enjoyed your stay. We appreciate your comments on our convenient location, ample amenities including fast and reliable Wi-Fi and great value. I am also pleased that... More 

Deltona, Florida
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed May 29, 2015

I stayed in this hotel on business and the first room I was given the door would not lock. I called the front desk and they sent a maintenance guy up to check the lock. He decided that he could not fix the door so they had me move to the room next door. I moved and got settled, once... More 

Was this review helpful? Yes
Sarah H, Guest Relations Manager at Holiday Inn Richmond I 64 West End, responded to this review

While it is never easy to hear that a guest has had a bad experience, we appreciate all feedback as it helps us to improve our hotel for future guests. We are very disappointed to hear that your guest room did not meet your expectations or our own high standards for cleanliness. I can assure you that your comments have... More 

Gwynn Oak, Maryland
2 reviews
4 of 5 stars Reviewed May 19, 2015

Hotel stay was comfortable, however the dining experience was great. Ms. Flo I have known since 1995 and she has seen my family grow. She was always helpful and a great hostess. She will surely be missed, enjoy your retirement after 40 years with the Holiday Inn Family!!

Was this review helpful? Yes
Sarah H, Guest Relations Manager at Holiday Inn Richmond I 64 West End, responded to this review

Thank you so much for choosing to be our guest again for the Business Union Meeting and thank you for taking the time to share your experience. We are pleased you were comfortable during your stay. You speak for all of us in saying how terrific Ms. Flo is and that she will indeed be missed by the entire Holiday... More 

Level Contributor
28 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed May 11, 2015

Really enjoyed our stay. Clean rooms...comfortable bedding...and very friendly staff. Excellent chef in dining area...ordered breakfast rather than buffet...all cooked to perfection. Very accommodating server.

Was this review helpful? Yes
Sarah H, Guest Relations Manager at Holiday Inn Richmond I 64 West End, responded to this review

It was a pleasure having you as our guest and we are delighted that you were comfortable and enjoyed your time with us. Thank you for taking the time to share your positive experience with other travelers. We look forward to providing you with the same pleasant accommodations the next time your travels bring you to our area. More 

Maurertown, Virginia, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 7, 2015

I stay here frequently for business travel. Rooms are great - very clean and comfortable. They provide Keurig coffee makers in room. I like the design for outlets - beside bed with USB for charging. The bathroom outlets allow for hair dryer and another device (curling iron, etc) Crossroads Restaurant is really nice - good menu, happy hour, and wonderful... More 

Was this review helpful? Yes
Sarah H, Guest Relations Manager at Holiday Inn Richmond I 64 West End, responded to this review

Thank you for choosing to stay with us at the Holiday Inn Richmond - I-64 West End whenever your business travels bring you to the Richmond area. Your repeated business is one of the greatest compliments you can give us and we truly appreciate it. We are pleased that you enjoy the many amenities we offer including in-room Keurig Coffee... More 

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