Very nice hotel, I have stayed here in the past and it is totally diferent now. From the new look right down to the workers attitude toward me as a guest......thumbs up more

Neat rooms, friendly service. Write on the road so may get some noise if on that side but cannot say for certain as I requested a room on the other side and it was very quiet. Not much of a view as it appears to be right by the road side. It is correctly rated as 3 star not more... more

My company requires us to stay at this property or two others when coming to Richmond. I have stayed here only once before in 2007 and was not pleased with the hotel’s appearance or their rooms. The staff was great but the hotel itself needed updating. Last week I had an early morning meeting at our headquarters and decided to... more

I didn't stay here but called to have something sent to a guests room for their birthday. The staff was beyond helpful and nice. They sent me a wine list to choose from and they were going to send it to the room with a note attached. I would stay here if needed in the future due to the staff... more

A GENEROUS two stars because of the staff who are genuinely friendly, professional and courteous. The hotel food is passable and the pricing... rediculously high. It makes me wonder why the tiny bar/restaurant was PACKED every night? Why? The room on the sixth floor had (probably still has) mold growing on the ceiling, peeling wallpaper, dirty carpet, hastily hand-stitched bedcovers... more

If you're coming from Detroit or Baltimore, you'll probably be okay in this hotel. I, however, was completely shocked when I arrived at this location. I know that Richmond is a very high-crime city with considerable blight, but I didn't know it had extended out this far from the city center. When I arrived at this place, I turned around... more

Simple. The service from the staff at this hotel is five stars. They treat you like a person and not just another customer. I stay here all the time more