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Holiday Inn Richmond I 64 West End

#51 of 82 Hotels in Richmond
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2000 Staples Mill Rd, Richmond, VA 23230
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Holiday Inn Richmond I 64 West End
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Holiday Inn Richmond I 64 West End
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145 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Washington DC, District of Columbia
Contributor
11 reviews 11 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Have you been annoyed by outlets hidden behind drapes and furniture when you need to charge your electronic devices? Or not enough outlets for all the toys in your party? No more! I have never seen such a useful item on a hotel nightstand (see picture). The beds and pillows were reasonably comfortable. The bathtub was clogged and the coffee... More 

Was this review helpful? Yes
Sarah H, Guest Relations Manager at Holiday Inn Richmond I 64 West End, responded to this review

Thank you for being our guests and for taking the time to share your experience with other travelers on TripAdvisor. We are delighted that you enjoyed the tech-friendly features of our guest rooms and our convenient location near Old Town Richmond and VCU. I would like to apologize again for the issues you experienced with your guest room on the... More 

2 reviews
5 of 5 stars Reviewed March 18, 2015

This past weekend my husband, my daughter and myself stayed here for a soccer tournament. (The Jefferson Cup) The staff, from the front desk to maintenance, went above and beyond to make our stay at this Holiday Inn one of our most memorable. One of the other families in our group had a AC problem in their room. Maintenance was... More 

Was this review helpful? Yes
Sarah H, Guest Relations Manager at Holiday Inn Richmond I 64 West End, responded to this review

We are ecstatic to read your kind words regarding your group's experience while staying at the Holiday Inn Richmond, I-64 West End. It was truly a pleasure to have your team members stay with us and we are delighted that you enjoyed your stay. Our goal is to welcome each of our guests just as we would welcome a guest... More 

Walden, Tenn
Top Contributor
239 reviews 239 reviews
83 hotel reviews
126 helpful votes 126 helpful votes
4 of 5 stars Reviewed March 16, 2015

I stayed at this property in 1972 and am glad to report that it has been entirely renovated since then! This is a business-oriented hotel with all the usual Holiday Inn amenities. I received excellent service at check-in and a comp upgrade when they did not have a king room available as I had reserved. The room was fine (although... More 

Was this review helpful? Yes 1
Sarah H, Guest Relations Manager at Holiday Inn Richmond I 64 West End, responded to this review

As a TripAdvisor Top Contributor, it is clear that you travel a great deal, so your kind words and recommendation for other travelers to "Book with no regrets" are particularly meaningful for us. Our convenient location, great value and comfortable rooms do stack up to a great value for business and leisure travelers in our area and we are delighted... More 

Concord, North Carolina
Senior Contributor
27 reviews 27 reviews
27 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed January 18, 2015

Stayed three nights and it was all pleasant. Breakfast was good with a good choice of foods. The staff was great and attentive and especially enjoyed the friendly service from Max. Will stay again one day. Close to I-64 with east on and off access. Some chain restaurants in the area but I mostly ate at the hotel.

Was this review helpful? Yes
Sarah H, Guest Relations Manager at Holiday Inn Richmond I 64 West End, responded to this review

We are delighted to hear that everything with your stay was pleasant! It is important to us to get our guests' day started off great, so we are especially pleased that you enjoyed the options we offer for breakfast. We are honored to have won your loyalty and look forward to welcoming you back anytime your travels bring you to... More 

Halifax
Senior Contributor
32 reviews 32 reviews
10 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed December 19, 2014

We stayed here while attending VCU grad ceremonies. Its located just off West Broad conveniently located to multiple shopping and dining options. The rooms were very clean, the staff was super friendly and helpful. The beds and pillows were Holiday Inn standard super comfy. The only complaint I had was that there were no sharps containers on site and being... More 

Was this review helpful? Yes 1
Sarah H, Guest Relations Manager at Holiday Inn Richmond I 64 West End, responded to this review

Thank you for trusting the Holiday Inn Richmond I-64 West End for your hotel needs while visiting Richmond for graduation ceremonies at Virginia Commonwealth University. VCU is an important institution in our area and it is always a pleasure for us to have the opportunity to meet alumni, student and their families. We are pleased that our location, close to... More 

Roanoke, Virginia
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 5, 2014

Being a women traveler safety is a big thing for me when i am in Richmond. This hotel is in safe location with nicely updated rooms. Staff very friendly. Clean hotel. I will highly recommend this place.

Was this review helpful? Yes 3
Sarah H, Guest Relations Manager at Holiday Inn Richmond I 64 West End, responded to this review

We want all of our guests to have a great stay where everything exceeds their expectations and your kind review is the seal of approval on our efforts. Our top priority is our guests' safety and we are pleased to hear that you felt at ease during your stay. We also have high standards for cleanliness and top-notch service so... More 

Epsom
Senior Contributor
27 reviews 27 reviews
22 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed November 1, 2014

We had requesred a king room, upon arrival we were told theere were only queen rooms available, but they soon put thing right and we were givin a queen suite. This was very spacious and nicely furnished. The receptionist was very helpful when I requested directions to a local botanical gardens and went to the trouble of printing them out.

Was this review helpful? Yes 1
Katie H, Sales Coordinator at Holiday Inn Richmond I 64 West End, responded to this review

Thank you for reviewing your recent stay with us and please accept my sincere apologies for any slight disappointments that occurred during your stay. We hope you will return soon! More 

Shelton, Connecticut
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 30, 2014

Love, Love Love!!!! coming to this hotel on business. The staff is very helpful, warm and inviting. They always go the extra mile to make you feel comfortable. I would like to give a personal shout out to Michael the representative at the front desk who is exceptional!! He remembers my business partner and I from traveling there in the... More 

Was this review helpful? Yes 1
Katie H, Sales Coordinator at Holiday Inn Richmond I 64 West End, responded to this review

We appreciate you sharing your experience with others on trip advisors. We look forward to welcoming you back soon! More 

DC area
Top Contributor
50 reviews 50 reviews
32 hotel reviews
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed October 22, 2014

It appears some areas of the hotel have been refreshed, such as the bathroom sinks, but the hotel's appearance is quite worn (scuffed paint, dents, etc.). Nevertheless the room was fine for the Priceline rate. Bed was comfortable, bathroom was clean, good curtains, comfortable temperature, nice toiletries, plenty of parking, good water pressure...did not use the restaurant. Front desk receptionist... More 

Was this review helpful? Yes
Katie H, Sales Coordinator at Holiday Inn Richmond I 64 West End, responded to this review

I want to personally apologize for any problems that may have disrupted your stay. Please stay with us soon so that we can demonstrate our commitment to your comfort. More 

Augusta, United States
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 9, 2014

My room was clean, the staff was friendly and helpful. Breakfast was good except for the oatmeal. Sophia at the front desk was very helpful. Rooms could be cleaner, doors, base boards, etc...............

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Richmond I 64 West End, responded to this review

Dear Kenneth W, Thank you for your recent stay with us. It is a real pleasure that you were satisfied with most of our amenities, as well as the staff service. On the other hand, we apologize if the overall room cleanliness did not live up to your expectations. We take all of the reviews we receive very seriously as... More 

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