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Holiday Inn Richmond I 64 West End

#48 of 82 Hotels in Richmond
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2000 Staples Mill Rd, Richmond, VA 23230
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Holiday Inn Richmond I 64 West End
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Holiday Inn Richmond I 64 West End
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149 reviews from our community

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Gwynn Oak, Maryland
2 reviews
4 of 5 stars Reviewed 3 days ago NEW

Hotel stay was comfortable, however the dining experience was great. Ms. Flo I have known since 1995 and she has seen my family grow. She was always helpful and a great hostess. She will surely be missed, enjoy your retirement after 40 years with the Holiday Inn Family!!

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Senior Contributor
26 reviews 26 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Really enjoyed our stay. Clean rooms...comfortable bedding...and very friendly staff. Excellent chef in dining area...ordered breakfast rather than buffet...all cooked to perfection. Very accommodating server.

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Sarah H, Guest Relations Manager at Holiday Inn Richmond I 64 West End, responded to this review

It was a pleasure having you as our guest and we are delighted that you were comfortable and enjoyed your time with us. Thank you for taking the time to share your positive experience with other travelers. We look forward to providing you with the same pleasant accommodations the next time your travels bring you to our area. More 

Maurertown, Virginia, United States
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

I stay here frequently for business travel. Rooms are great - very clean and comfortable. They provide Keurig coffee makers in room. I like the design for outlets - beside bed with USB for charging. The bathroom outlets allow for hair dryer and another device (curling iron, etc) Crossroads Restaurant is really nice - good menu, happy hour, and wonderful... More 

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Sarah H, Guest Relations Manager at Holiday Inn Richmond I 64 West End, responded to this review

Thank you for choosing to stay with us at the Holiday Inn Richmond - I-64 West End whenever your business travels bring you to the Richmond area. Your repeated business is one of the greatest compliments you can give us and we truly appreciate it. We are pleased that you enjoy the many amenities we offer including in-room Keurig Coffee... More 

Washington DC, District of Columbia
Contributor
12 reviews 12 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed March 30, 2015

Have you been annoyed by outlets hidden behind drapes and furniture when you need to charge your electronic devices? Or not enough outlets for all the toys in your party? No more! I have never seen such a useful item on a hotel nightstand (see picture). The beds and pillows were reasonably comfortable. The bathtub was clogged and the coffee... More 

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Sarah H, Guest Relations Manager at Holiday Inn Richmond I 64 West End, responded to this review

Thank you for being our guests and for taking the time to share your experience with other travelers on TripAdvisor. We are delighted that you enjoyed the tech-friendly features of our guest rooms and our convenient location near Old Town Richmond and VCU. I would like to apologize again for the issues you experienced with your guest room on the... More 

2 reviews
5 of 5 stars Reviewed March 18, 2015

This past weekend my husband, my daughter and myself stayed here for a soccer tournament. (The Jefferson Cup) The staff, from the front desk to maintenance, went above and beyond to make our stay at this Holiday Inn one of our most memorable. One of the other families in our group had a AC problem in their room. Maintenance was... More 

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Sarah H, Guest Relations Manager at Holiday Inn Richmond I 64 West End, responded to this review

We are ecstatic to read your kind words regarding your group's experience while staying at the Holiday Inn Richmond, I-64 West End. It was truly a pleasure to have your team members stay with us and we are delighted that you enjoyed your stay. Our goal is to welcome each of our guests just as we would welcome a guest... More 

Walden, Tenn
Top Contributor
256 reviews 256 reviews
89 hotel reviews
132 helpful votes 132 helpful votes
4 of 5 stars Reviewed March 16, 2015

I stayed at this property in 1972 and am glad to report that it has been entirely renovated since then! This is a business-oriented hotel with all the usual Holiday Inn amenities. I received excellent service at check-in and a comp upgrade when they did not have a king room available as I had reserved. The room was fine (although... More 

Was this review helpful? Yes 1
Sarah H, Guest Relations Manager at Holiday Inn Richmond I 64 West End, responded to this review

As a TripAdvisor Top Contributor, it is clear that you travel a great deal, so your kind words and recommendation for other travelers to "Book with no regrets" are particularly meaningful for us. Our convenient location, great value and comfortable rooms do stack up to a great value for business and leisure travelers in our area and we are delighted... More 

Concord, North Carolina
Senior Contributor
27 reviews 27 reviews
27 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed January 18, 2015

Stayed three nights and it was all pleasant. Breakfast was good with a good choice of foods. The staff was great and attentive and especially enjoyed the friendly service from Max. Will stay again one day. Close to I-64 with east on and off access. Some chain restaurants in the area but I mostly ate at the hotel.

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Sarah H, Guest Relations Manager at Holiday Inn Richmond I 64 West End, responded to this review

We are delighted to hear that everything with your stay was pleasant! It is important to us to get our guests' day started off great, so we are especially pleased that you enjoyed the options we offer for breakfast. We are honored to have won your loyalty and look forward to welcoming you back anytime your travels bring you to... More 

Halifax
Senior Contributor
31 reviews 31 reviews
10 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed December 19, 2014

We stayed here while attending VCU grad ceremonies. Its located just off West Broad conveniently located to multiple shopping and dining options. The rooms were very clean, the staff was super friendly and helpful. The beds and pillows were Holiday Inn standard super comfy. The only complaint I had was that there were no sharps containers on site and being... More 

Was this review helpful? Yes 1
Sarah H, Guest Relations Manager at Holiday Inn Richmond I 64 West End, responded to this review

Thank you for trusting the Holiday Inn Richmond I-64 West End for your hotel needs while visiting Richmond for graduation ceremonies at Virginia Commonwealth University. VCU is an important institution in our area and it is always a pleasure for us to have the opportunity to meet alumni, student and their families. We are pleased that our location, close to... More 

Roanoke, Virginia
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 5, 2014

Being a women traveler safety is a big thing for me when i am in Richmond. This hotel is in safe location with nicely updated rooms. Staff very friendly. Clean hotel. I will highly recommend this place.

Was this review helpful? Yes 3
Sarah H, Guest Relations Manager at Holiday Inn Richmond I 64 West End, responded to this review

We want all of our guests to have a great stay where everything exceeds their expectations and your kind review is the seal of approval on our efforts. Our top priority is our guests' safety and we are pleased to hear that you felt at ease during your stay. We also have high standards for cleanliness and top-notch service so... More 

Epsom
Senior Contributor
27 reviews 27 reviews
22 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed November 1, 2014

We had requesred a king room, upon arrival we were told theere were only queen rooms available, but they soon put thing right and we were givin a queen suite. This was very spacious and nicely furnished. The receptionist was very helpful when I requested directions to a local botanical gardens and went to the trouble of printing them out.

Was this review helpful? Yes 1
Katie H, Sales Coordinator at Holiday Inn Richmond I 64 West End, responded to this review

Thank you for reviewing your recent stay with us and please accept my sincere apologies for any slight disappointments that occurred during your stay. We hope you will return soon! More 

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