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Holiday Inn Richmond I 64 West End

#42 of 84 Hotels in Richmond
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2000 Staples Mill Rd, Richmond, VA 23230
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1 room 1 guest
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Holiday Inn Richmond I 64 West End
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162 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Virginia Beach, Virginia
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

This hotel is fairly decent/good for a one night stay. We stayed here and had two queen beds on a military discount for $83. It appears ,out of AAA, and other discounts, Military discounts are the best deal. In the discount breakfast coupons were even provided without extra charge. I don't believe all room packages include breakfast coupons. The breakfast... More 

Was this review helpful? Yes
Sarah H, Guest Relations Manager at Holiday Inn Richmond I 64 West End, responded to this review

Thank you for choosing Holiday Inn Richmond I-64 West End for your hotel needs while visiting our area and thank you for taking the time to share your experience with other travelers. We enjoy offering a discounted rate, in appreciation of service to our country, to our active and retired veterans. We are delighted that you enjoyed your stay and... More 

USA
Level Contributor
11 reviews
11 hotel reviews
3 of 5 stars Reviewed 1 week ago

I stay there last year for a night. Generally speaking, it is a great hotel fit for my budget. Initially, the front clerk assigned a wrong room, but later compensated with a free breakfast voucher. The full American breakfast is fantastic. The only downside is the nearby area looks a little rough.

Was this review helpful? Yes
Sarah H, Guest Relations Manager at Holiday Inn Richmond I 64 West End, responded to this review

Thank you for being our guest and thank you for providing us with feedback on your stay. We truly appreciate feedback from our guests as it helps us to improve our hotel and the services that we offer for future guests. We are pleased that our hotel was a great value and that you enjoyed your stay. We are looking... More 

Raleigh, North Carolina
Level Contributor
50 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 stars Reviewed 1 week ago

My sister and I stayed here one night while our sister was St. Mary's Hospital. We arrived late and were give a hospital stay rate. The staff informed us that we could order a pizza to be delivered even as late as 1 am. Much appreciated. The room was clean and the beds were comfortable. Breakfast the next morning was... More 

Was this review helpful? Yes
Sarah H, Guest Relations Manager at Holiday Inn Richmond I 64 West End, responded to this review

Thank you for your kind review and for your recommendation to other travelers. It was a pleasure having you and your sister as our guests and we are pleased to know that you enjoyed our clean room, comfortable beds and helpful staff. We hope that we will have the pleasure of welcoming you back again in the future and we... More 

Cumming, Georgia
1 review
5 of 5 stars Reviewed 1 week ago

Nice room, comfortable beds, and outstanding customer service from hotel staff....especially from Brranna who provided us with outstanding recommendations on places to eat and fun things to do here in Richmond....much thanks and appreciation to Brranna and Holiday Inn for helping to make our stay so enjoyable!

Was this review helpful? Yes
Sarah H, Guest Relations Manager at Holiday Inn Richmond I 64 West End, responded to this review

Thank you for your wonderful review of your recent stay at Holiday Inn Richmond - I-64 West End. It was a pleasure having you as our guest and it is a delight to read your kind comments on our nice rooms, comfortable beds and outstanding service. We are pleased that you enjoyed your stay and we look forward to welcoming... More 

Madison, Wisconsin
Level Contributor
140 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I only stayed one night but enjoyed it. The room was comfortable, quiet and clean. It was not right downtown, but it was easy to get any place in Richmond. I'd certainly stay there again were I to return to Richmond.

Was this review helpful? Yes
Sarah H, Guest Relations Manager at Holiday Inn Richmond I 64 West End, responded to this review

Thank you for choosing Holiday Inn Richmond - I-64 West End for your overnight stay in Richmond. We are pleased to know that you found our location quiet and convenient and we appreciate your comments on the cleanliness of your guest room. We look forward to welcoming you back when your travels return you to Richmond and hope your next... More 

Charleston, South Carolina
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed here back in May and was very happy with it. The restaurant and bar area is nice than many others I have seen in Holiday Inns. The staff was very helpful and accommodating. The location is not in the city, but it is a short drive there, which is convenient. I would definitely recommend staying here if you... More 

Was this review helpful? Yes
Sarah H, Guest Relations Manager at Holiday Inn Richmond I 64 West End, responded to this review

Thank you for being our guest and for taking the time to recommend our hotel to fellow travelers. We are delighted you enjoyed our convenient location and great value and we truly appreciate your kind comments on our friendly staff. We look forward to welcoming you back again soon and hope to always exceed your expectations. More 

California
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed July 20, 2015

Every member of the staff seemed determined to make sure guests had a good stay. When I reported the TV remote wasn't working a replacement arrived right away. Late Sunday night when I wanted quarters for the laundry and the front desk had none, the manager got in his car and went to a nearby store to get me a... More 

Was this review helpful? Yes
Sarah H, Guest Relations Manager at Holiday Inn Richmond I 64 West End, responded to this review

On behalf of the entire Holiday Inn Richmond I-64 West End team, thank you for being our guest and for taking the time to share your experience with other travelers here on TripAdvisor. We do strive to offer each of our guests the best stay possible so we are thrilled you enjoyed your stay. Thank you for your kind comments... More 

1 review
5 of 5 stars Reviewed July 20, 2015

The hotel we originally booked messed up our reservations so Holiday Inn accommodated us at the same rate. (7 rooms). The BEST STAFF ever!!! Everyone was so helpful and VERY nice. They always asked us if we needed anything and was always willing to go above and beyond. We will definitely use this hotel again. The boys enjoyed the pool... More 

Was this review helpful? Yes
Sarah H, Guest Relations Manager at Holiday Inn Richmond I 64 West End, responded to this review

It was such a pleasure to welcome your team as our guests and we are delighted to hear that the team and their parents enjoyed staying with us. We truly appreciate your kind comments on our accommodating staff. We strive to ensure that each of our guests enjoys a great stay where everything exceeds their expectations and we are pleased... More 

Covington, Virginia
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed June 29, 2015

Hotel was clean. Front desk people were very nice. Housekeeper was excellent. She brought us whatever we needed quickly. Beds are so comfortable and the water pressure in the shower is great. Great location. Will definitely stay here again.

Was this review helpful? Yes 1
Sarah H, Guest Relations Manager at Holiday Inn Richmond I 64 West End, responded to this review

Thank you for your kind review of your stay with us. Loved hearing we hit the mark in cleanliness, service, comfort and convenient location. Especially appreciate that you would stay with us again and we look forward to a future visit! More 

Hilton Head
Level Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed June 22, 2015

Not being a "Holiday Inn" regular, I was surprised about this stay. Recently remodeled lobby, restaurant area and bar. Rooms were renovated as well, but were not as clean as I would expect. Elevators were in need of an updated look, but worked well. Location is close to many restaurants, a Starbucks and a Krispy Crème. A 8 10 block... More 

Was this review helpful? Yes
Sarah H, Guest Relations Manager at Holiday Inn Richmond I 64 West End, responded to this review

Thank you for being our guest and for providing us with feedback on your stay. Please know that your feedback is extremely valuable to us and we will utilize your comments by continuing to focus on making each and every guest experience the best it can be. We hope to be of service to you in the future. More 

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