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All 82 Richmond hotels

Holiday Inn Richmond I 64 West End

3.0 of 5 Hotel   |   2000 Staples Mill Rd, Richmond, VA 23230
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Ranked #55 of 82 Hotels in Richmond
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A recent review
4 of 5 stars reviewed 1 week ago
laurabender Marathon, Florida
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135 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Marathon, Florida
Top Contributor
164 reviews 164 reviews
14 hotel reviews
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is very clean, well maintained, and staff is extremely friendly and helpful. Free parking, nice pool, but no breakfast. They do have a restaurant and bar in the lobby and serve a $10 breakfast. Easy on/easy off interstate access.

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Senior Reviewer
8 reviews 8 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I have never stayed at such a disgusting Holiday Inn. The rooms were disgusting and old. The bathroom and tub was nasty and there was an open vent in which could not be closed right in the shower, in which I felt was invading my privacy, anything could've been there. I almost left even though I had already prepaid. That's... More

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2 reviews
5 of 5 stars Reviewed 4 weeks ago

We stopped here after many great reviews and we were not disappointed. Monique at the front desk was great and so was the assistant manager. The breakfast was hot and well stocked and filled our family without having to go elsewhere for breakfast .would recommend to anyone as it's clean and very well maintaned. Will be back

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Washington DC, District of Columbia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

My wife had business in Richmond on 9/2/14. We came down from DC on AMTRAK 8/31/14 and left AMTRAK 9/3/14. Stayed at this Holiday Inn for the first time. We rarily have received so much in a hotel for so relatively little. We ate every day in the Crossroads Restaurant downstairs, and were pleased how good the food was everyday.... More

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CARY
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 13, 2014 via mobile

I have never written a review before but this was an exceptionally bad experience. I was traveling for business and this was the closest hotel to my location. Let me preface this by saying I don't mind old hotels but cleanliness is key when staying in one. This hotel has been somewhat renovated in that they bought in new furniture,... More

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IHGCare, Guest Relations Manager at Holiday Inn Richmond I 64 West End, responded to this review

Dear LAUREN P, Thank you for taking the time to provide feedback on your stay. It is unfortunate to see you did not fully enjoy your time at the hotel. We take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional attention. We have shared your comments with the... More

Top Contributor
160 reviews 160 reviews
21 hotel reviews
63 helpful votes 63 helpful votes
3 of 5 stars Reviewed July 24, 2014

I am an ihg member and find this one not nearly up to brand standards. I felt safe but room was only passably clean and I am not sure that the linens were changed- I am so hoping that's not the case but they don't look so great. Sink doesn't drain. It was a decent price and not too far... More

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IHGCare, Guest Relations Manager at Holiday Inn Richmond I 64 West End, responded to this review

Dear lab12345, Thank you for being an IHG Club Rewards member and for writing us a review. We would like to apologize you were not well satisfied with the room you had and for any inconvenience you may have experienced that did not live up to your expectations. Your feedback is very important to us as this continually helps us... More

Philadelphia
Top Contributor
155 reviews 155 reviews
35 hotel reviews
89 helpful votes 89 helpful votes
5 of 5 stars Reviewed July 24, 2014

The hotel I thought was easy to find and close to downtown Richmond. Parking was free and ample and the lot was well lit. I walked in and was greeted with a smile. Check in was smooth and fast. My room was comfortable, clean and I was happy. I was close to my two favorite places - Starbucks and Panera... More

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New York City, New York
Senior Contributor
26 reviews 26 reviews
15 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed July 23, 2014

First things first: the neighborhood is very industrial. Almost "sketchy". Not ideal surroundings. The hotel itself is adequate at best. It appears that they're doing renovations...guess they didn't get to my room just yet. Breakfast in the restaurant was "meh"...for a freshly made omlette, it should have tasted better. Tiny, tiny bathroom with ridiculously large sink; no place to put... More

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IHGCare, Guest Relations Manager at Holiday Inn Richmond I 64 West End, responded to this review

Dear Mike S, Thank you for taking the time to express your thoughts and concerns. I am sorry you did not find our hotel to your liking. Your feedback is very important to us as this continually helps us improve the facilities and guest services we offer to our guests. While we understand that your stay was not 100% satisfactory,... More

Shelton, Connecticut
Contributor
14 reviews 14 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 13, 2014

Had a great business stay. I generally nevery Tay t a Holiday Inn but was pleasantly surprised. The staff was very friendly and personable. They were very helpful especially the front desk staff. Room was comfortable, clean and well maintain. Upon checking decided to stay and have the breakfast, which was a winner!! Enjoyed everything on the breakfast bar and... More

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Lexington, South Carolina, USA
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 17, 2014

Staff was quite friendly at desk and restaurant. Room appeared to be newly remodeled, with USB and power sources in 2 places, and was clean each day. Bed was decent. Safe location considering the surrounding area. Price was good. Had no issues to complain about. I spend 180 nights a year in hotels and was quite satisfied. Don't believe everything... More

Was this review helpful? Yes 1
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Additional Information about Holiday Inn Richmond I 64 West End

Address: 2000 Staples Mill Rd, Richmond, VA 23230
Phone Number:
Location: United States > Virginia > Richmond
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Richmond I 64 West End 3*
Number of rooms: 144
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Also Known As:
Holiday Inn Richmond i 64 West End Hotel Richmond
Crossroads Holiday Inn
Richmond Holiday Inn

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