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Holiday Inn Richmond South-Bells Road

3.0 of 5 4303 Commerce Road, Richmond, VA 23234
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Holiday Inn Richmond South-Bells Road
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Holiday Inn Richmond South-Bells Road
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156 reviews from our community

Traveler rating
    78
    41
    23
    5
    9
See reviews for
51
20
15
39
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Holiday Inn Richmond South-Bells Road
See the most recent reviews
Syracuse, New York
1 review
4 of 5 stars Reviewed May 24, 2012

We had visited the hotel about 8 month's ago and wow what a difference one person can make. When I was here last time my experience was not good but the location and price was right so when passing through my family and I decided to give it another try. I have to say that at first I was not... More 

Was this review helpful? Yes
Berlin, Germany
1 review
4 of 5 stars Reviewed May 22, 2012

We stayed one night at your hotel on our way to move to Berlin, Germany. Daphne helped us when we arrived and she was so nice and helpful. We really appreciated her kindness and caring. She is a great employee to have. Thanks Daphne!

Was this review helpful? Yes
Suffolk, Virginia
1 review
5 of 5 stars Reviewed May 17, 2012

As a sales manger I spend a lot of nights on the road and away from my family. The best part of my day is when we are in Richmond and I get to see the happy faces at the best hotel in Virginia.From my first stay the hotel has been my choice when we are in Richmond . It's... More 

Was this review helpful? Yes
Contributor
17 reviews 17 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed April 25, 2012 via mobile

Rigjt off of Rt 95. As previously stated, do not follow gps. Get off exit 69. Pet friendly. Good walking area. Sports Grill restaurant connected to hotel. Open until 11pm and breakfast starts at 6am. Very slow breakfast and the order was messed up but waitstaff was pleasant. Don't think we would return to restaurant but hotel was great for... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Richmond South-Bells Road, responded to this review

Dear Twittpugmom, Thank you for your feedback. We are glad you liked our hotel location. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry you received service in our restaurant which was unacceptable. I appreciate your feedback as this is our best resource for improving guest services. We hope you give... More 

Frederick
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 21, 2012

I wanted to write to commend the staff of the Holiday Inn Richmond South on the stellar customer service during a very difficult time in my life. While visiting my father in the nearby VA hospital, he passed away. The staff was very compassionate and offered words of condolence every day of my stay. Although I do not have the... More 

Was this review helpful? Yes 1
Chris G, Front Office Manager at Holiday Inn Richmond South-Bells Road, responded to this review

Dear BlessednFrederick, Thank you for the radiant customer service review! Although, you were here during a difficult time in your life, I am glad that we made your visit better. Our staff does a great job at taking care of our customers and we thank them everyday for it. Thank you for your kind words about the staff and your... More 

New York
Top Contributor
107 reviews 107 reviews
80 hotel reviews
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed April 21, 2012

We thoroughly enjoyed our stay here. The desk staff were extremely friendly and helpful. The only negative, and it isn't much of a negative, was the room was a bit small. Would definitely stay here again.

Was this review helpful? Yes
Chris G, Front Office Manager at Holiday Inn Richmond South-Bells Road, responded to this review

Dear NewYorkBrowhunter, We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. If you are planning a future visit, please ask us to upgrade you; the rooms are a bit larger. Thank you for the feedback about the wonderful service you have received. We are glad you had such a great experience here.... More 

hillsborough nc
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed April 16, 2012

I waited 2 hours for room service that never showed up and end up eating at the McDonald's next door; the lamp beside my bed didn't work; the TV remote was out of batteries so you have to stand *right* in front of the TV to change channels; and the walls are so paper-thin I was awake all night long... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Richmond South-Bells Road, responded to this review

Dear jody c, Thank you very much for your recent stay with us. We are deeply sorry we fell below your expectations. Our hotel is very proud of its level of service, cleanliness and quality of its product and for this reason your comments are very troubling and will certainly be looked into. We’d like to obtain some additional details... More 

Ithaca
Contributor
20 reviews 20 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 12, 2012

Right off I95 at Exit 69. Do not follow your GPS! Room had microwave & small refrigerator. Desk clerk upon arrival was very gracious. The morning clerk's attitude was less than expected but she wasn't exactly rude. This was our 2nd stop there in 3 months.

Was this review helpful? Yes
Chris G, Front Office Manager at Holiday Inn Richmond South-Bells Road, responded to this review

Dear Jef0424, Many thanks for your review about our hotel. I am pleased to know that we can accommodate your needs; especially with our pet-friendly rooms. Please contact us directly should you plan to come back to the Richmond area in the near future. Sincerely, Ismaray Jones More 

Rochester, New York
Reviewer
5 reviews 5 reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed April 12, 2012 via mobile

Used a coupon and got a great price, great check-in service from Bella and an amazing nights sleep! The bed here was the most comfortable bed I have ever slept in in a hotel and the pillows were divine! The rooms were large and clean...in other words..perfect...do yourself a favor and stay here if route 95 south is in your... More 

Was this review helpful? Yes
Chris G, Front Office Manager at Holiday Inn Richmond South-Bells Road, responded to this review

Dear Sue7961, Thank you for taking the time to post your review. Bella, does a great job at taking care of our guests. I am delighted that we were able to exceed your overall expectations. I hope to be able to welcome you back to our hotel in the near future. Thanks! Ismaray Jones Front Office Manager More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 7, 2012 via mobile

We discovered this great Holiday Inn on our most recent "snow bird" trip north for the season. Vey nice staff, very clean and recently redecorated. Good restaurant attached to the property. Nothing negative to say about this motel and it's just off I-95. A MacDonalds is on the way to the freeway for 24 hr coffee service at the crack... More 

Was this review helpful? Yes
Chris G, Front Office Manager at Holiday Inn Richmond South-Bells Road, responded to this review

Dear Heidi D, Thank you for this response! We are glad you liked our location. Our location makes an easy access from the interstate and definitely gives us an edge. We are very happy that you were able to enjoy our hotel and surrounding restaurants. Regards, Ismaray Jones Front Office Manager More 

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Additional Information about Holiday Inn Richmond South-Bells Road

Address: 4303 Commerce Road, Richmond, VA 23234
Phone Number:
Location: United States > Virginia > Richmond
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Richmond South-Bells Road 3*
Number of rooms: 167
Reservation Options:
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Also Known As:
Holiday Inn Richmond South-Bells Road Hotel Richmond
Hotel Style:
#3 Best Value Hotel in Richmond
#18 Business Hotel in Richmond

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