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Holiday Inn Richmond South-Bells Road

#31 of 84 Hotels in Richmond
Certificate of Excellence
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4303 Commerce Road, Richmond, VA 23234
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1 room 1 guest
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Holiday Inn Richmond South-Bells Road
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183 Reviews from our TripAdvisor Community

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Traveler rating
    89
    46
    28
    10
    10
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Holiday Inn Richmond South-Bells Road
See the most recent reviews
Level Contributor
3 reviews
4 of 5 stars Reviewed January 29, 2013

Being a South Richmond native, I was a little bit nervous about the Bells Road location. The value and close proximity to my destination while I was in town were attractive, so I decided to give it a try. Wow, very impressed with service, room, and area. It's industrial, lots of trucks, and not too much in the area but... More 

Was this review helpful? Yes
hibells, Manager at Holiday Inn Richmond South-Bells Road, responded to this review

Good afternoon NuMama, The entire team here at the new Holiday Inn South - Bells Road was thrilled to read your review! Thank you so much for taking the time to review our hotel, we really appreciate you and we are glad you coming back to us. Sincerely, Ismaray Jones, CRDE More 

New York
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 24, 2013

Back in September, my sister and I stayed here coming back from our recent Florida trip. The staff was excellent, very helpful and accommodating considering we checked in with our puppy at 4 am in the morning. The room was very clean, cozy and provided us with much needed sleep very comfortably. From now on, the puppy, my sister and... More 

Was this review helpful? Yes
hibells, Manager at Holiday Inn Richmond South-Bells Road, responded to this review

Dear KathyL, Thank you for posting your positive comments on TripAdvisor about our staff, and their helpfulness during your recent stay. Thank you for choosing us and for sharing your experience, and we hope to welcome you (and your puppy) back again soon. Kind regards, Ismaray Jones, CRDE Holiday Inn South-Bells Rd More 

Toronto
Level Contributor
58 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 stars Reviewed January 23, 2013

On a recent roadtrip from Toronto to Florida we decided to make an overnight stop just south of Richmond. There were several hotels/motels at the exit we chose and stopped at each to check the pricing. Surprisingly, the nicest looking property also had the best rate. We were checked in quickly and given our room. Everything was clean and the... More 

Was this review helpful? Yes
hibells, Manager at Holiday Inn Richmond South-Bells Road, responded to this review

Dear TOgirl47, Thank you very much for the comments you have posted. Service is very important to us, and we will continue to accommodate our guests the best we can. We look forward to seeing you again in the Richmond area. Thank you, Ismaray Jones, CRDE Holiday Inn South, Richmond VA. More 

Haddonfield, New Jersey
1 review
1 of 5 stars Reviewed January 2, 2013

We stayed here for one night in December 2012. While we did request and receive a pet-friendly room, we were surprised at how dirty and un-kept the room was even though it was pet-friendly. We have stayed at many other pet-friendly hotels where you would not even know a pet had been in the room. When we arrived, we found... More 

Was this review helpful? Yes
Ismaray J, Manager at Holiday Inn Richmond South-Bells Road, responded to this review

Dear JenniferZ24601, Thank you for your feedback. I am sorry that your experience at the Holiday Inn Richmond-South fell short. I would welcome the opportunity to speak with you, at your convenience, so I can address the specifics of your stay. I can be reached at 804-592-2900 ext 611. We value all comments so that we may continually improve guest... More 

1 review
5 of 5 stars Reviewed December 28, 2012

We stayed in a room with a kingsize bed. You can park round the back close to your room- very convenient. The room was clean and spacious, it had a fridge and a microwave. The sheets were really soft and you have a choice of soft or firm pillows. The staff were really friendly and courteous.

Was this review helpful? Yes
hibells, Manager at Holiday Inn Richmond South-Bells Road, responded to this review

Good afternoon Georgiaflood! First, I would like to apologize that we did not respond earlier to your posting on tripadvisor, 12-28-12. Normally we reply within just a week or so. Thank you for taking your valuable time to post your kind comments. Please keep us in mind the next time you are in our area. Warmest regards, Management team More 

Virginia, USA
Level Contributor
58 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed November 18, 2012

This hotel was a pleasant surprise in the industrial south side of Richmond. The staff was professional, the room was great - nice beds and room was quiet. Probably the only downside was that the hotel does not do a complimentary breakfast and we had to swing by McDonald's to get a fast breakfast before our daughter's early lacrosse tournament.... More 

Was this review helpful? Yes
Ismaray J, Manager at Holiday Inn Richmond South-Bells Road, responded to this review

The entire team here at the new Holiday Inn South - Bells Road was thrilled to read your review! Thank you so much for taking the time to post your thoughts. We hope you'll stay with us again on your next trip to Richmond! I have passed along the "to go bags" request. Sincerely, Ismaray Jones, CRDE Assistant General Manager More 

Richmond, Virginia
Level Contributor
36 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed November 5, 2012

This stay was not as pleasant as other stays at this hotel. The room (4th floor handicap) was not as clean (bathroom). The bed was not as comfortable-it was missing the mattress cover. When I rolled to the edge I could feel the mattress ribbing.

Was this review helpful? Yes
Ismaray J, Manager at Holiday Inn Richmond South-Bells Road, responded to this review

Dear Lawssm, Thank you for bringing these concerns to our attention. I am deeply sorry that you had such an uncomfortable experience with us. We are addressing this matter with our Executive Housekeeper and can ensure that all missing mattress pads have been replaced. Thank you again and I hope that you do return as a valued guest. Sincerely, Ismaray... More 

Alexandria, Virginia
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed October 17, 2012

I stayed at this hotel two weekends ago for a weekend getaway with my boyfriend, and it was the perfect spot! I was a bit nervous at first about the location (lots of industrial parks around), but it ended up being easily accessible from the highway and just outside of Richmond. I originally picked this hotel because it was pet-friendly.... More 

Was this review helpful? Yes 3
Ismaray J, Manager at Holiday Inn Richmond South-Bells Road, responded to this review

Dear Robinaree: I am delighted that you had such a pleasant experience with us! I am happy to hear that the front office staff was welcoming and that your room service order was right on! Thank you for your candid comments. We hope to see you and your boyfriend again! Warmest Regards, Ismaray Albalat-Jones, CRDE Assistant General Manager More 

Long Island, New York
Level Contributor
39 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
3 of 5 stars Reviewed October 12, 2012

I really wanted to like this hotel. The family and I booked it on Priceline while traveling back to NY from FL. The location was great- right off of I-95 and easy to find. The lobby was a little crowded, even after 10 pm, due to a bar next door. Luckily, most of the rooms seemed to be on the... More 

Was this review helpful? Yes 2
Ismaray J, Manager at Holiday Inn Richmond South-Bells Road, responded to this review

Good afternoon loyal guest, I have taken note and wish to thank you for all your comments. These are of great importance to us and allow us to monitor and improve our service continually. We are very pleased to hear that our Front Office clerk was accommodating, that makes me really happy. Thank you for your comments and we are... More 

Portsmouth, V
1 review
5 of 5 stars Reviewed October 8, 2012

I booked several rooms for my group over the weekend. Our stay was great. Rachel was really helpful in taking care of my reservation needs. The hotel was clean and staff was great. I liked haing the restaurant inside the hotel. It was raining and my group were on motorcycles.

Was this review helpful? Yes
Ismaray J, Manager at Holiday Inn Richmond South-Bells Road, responded to this review

Dear Kim B, Thank you for all your candid comments. Rachel is always very helpful and takes pride in ensuring all of our guests are taken care of. Thank you and we hope to see you soon. Warmest Regards, Ismaray Albalat-Jones, CRDE Assistant General Manager More 

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