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Holiday Inn Richmond South-Bells Road

#23 of 83 Hotels in Richmond
Certificate of Excellence
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4303 Commerce Road, Richmond, VA 23234
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Holiday Inn Richmond South-Bells Road
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Holiday Inn Richmond South-Bells Road
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171 Reviews from our TripAdvisor Community

Traveler rating
    86
    44
    26
    5
    10
See reviews for
55
20
18
44
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
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  • All months
    (171)
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    (33)
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    (52)
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There are newer reviews for Holiday Inn Richmond South-Bells Road
See the most recent reviews
Georgia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 17, 2015

I have been staying at this Holiday Inn off and on for over three years and have always had great service. On my most recent extended stay I was fortunate to have Lisa as the primary person to care for my room. The whole time I was at the hotel she never left any detail unattended, and if there were... More 

Was this review helpful? Yes
Holiday Inn R, Manager at Holiday Inn Richmond South-Bells Road, responded to this review

Lisa will be glad to hear your kind words Prince More 

Richmond, Virginia
1 review
5 of 5 stars Reviewed January 16, 2015

Clean Rooms, accmodating stafff, ESPECIALLY Mary Jo OHallahan. I have employees to my business ownwer staying at this location almost daily , and Mary Jo and her staff accomodate our every need on a daily basis. We can find less expensive rooms, but the overall value keeps us coming back for more. When I have family in town this is... More 

Was this review helpful? Yes
Holiday Inn R, Manager at Holiday Inn Richmond South-Bells Road, responded to this review

We appreciate the kind words Ptince More 

Jersey City, New Jersey
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 12, 2015

On December 30th 2014 my husband and myself along with my dog were driving home to new jersey after a Christmas visit with our kids. We had to pull over in Richmond, VA. because of exhaustion and rain We stopped at the Richmond South-Bells Road Holiday Inn. My husband checked us in and we went to our room , at... More 

Was this review helpful? Yes 1
Holiday Inn R, Manager at Holiday Inn Richmond South-Bells Road, responded to this review

My greatest joy everyday is seeing my guests checking in happily and departing with complete satisfaction. Prince More 

New Jersey
Senior Contributor
36 reviews 36 reviews
27 hotel reviews
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed January 6, 2015

This is a older hotel and compared to the other holiday Inns, including Express and other chains under IHG brand, this hotel is in need of update. The beds were comfortable. The front desk clerk could not speak very good English and didn't understand when I requested an upgrade (Platinum Elite Members get upgraded room when available). The hotel was... More 

Was this review helpful? Yes
Holiday Inn R, Manager at Holiday Inn Richmond South-Bells Road, responded to this review

I take your comment as good information to grow with and get better. I will discuss with my team member. Thanks for staying with us. Prince More 

Highland Springs, Virginia
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 26, 2014

very clean and good service but they need to offer a complimentary breakfast, and they need to make the complimentary coffee and tea the whole day not only from 6 a.m. To 10 a.m. you can find a lot of two stars rating hotels with free breakfast and free complimentary coffee and tea in the lobby the whole day

Was this review helpful? Yes
Holiday Inn R, Manager at Holiday Inn Richmond South-Bells Road, responded to this review

Thank you for the opportunity to serve you Prince More 

1 review
4 of 5 stars Reviewed December 7, 2014

The stay here was very pleasant. Room clean and updated. There are not a lot of restaurants in the vicinity but we are at the sports bar attached to the hotel and received excellent service from Clarissa. She was Very friendly and helpful.

Was this review helpful? Yes
Holiday Inn R, Manager at Holiday Inn Richmond South-Bells Road, responded to this review

We are glad to hear from you and we love having you here,at our beautiful hotel. Prince More 

Chicago, Illinois
2 reviews
5 of 5 stars Reviewed December 5, 2014

The young lady that was responsible for our room was named Lisa she had a very professional attitude and wanted to make sure we had everything we needed. Our room was clean and smelled fresh. Thank Lisa for great Service

Was this review helpful? Yes
Holiday Inn R, Manager at Holiday Inn Richmond South-Bells Road, responded to this review

Thank you and we love to have you back soon More 

Orlando, Florida
1 review
4 of 5 stars Reviewed November 30, 2014

The hotel is nice, reasonable prices, and friendly. It is located just off the interstate. AJ checked me into my room quickly and Lisa showed me to my room with a smile and has a very friendly personality.

Was this review helpful? Yes
Holiday Inn R, Manager at Holiday Inn Richmond South-Bells Road, responded to this review

We look forward to welcoming you again Prince More 

Richmond, Virginia
1 review
5 of 5 stars Reviewed November 25, 2014

The service was excellent. Mrs Lisa Carter was great. She was vey professional. She had a great attitude. When i checked in the was not quite ready. She expedite the room service and made it available in no time. Thanks for great service.

Was this review helpful? Yes
Holiday Inn R, Manager at Holiday Inn Richmond South-Bells Road, responded to this review

Lisa is very caring and she will love to hear your kind and warm comments.Please come back. Prince More 

Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 23, 2014

I was happy with the room. Nice clean and comfortable. Attractive decore. Comfortable mattress a plus. It's perfect for those people like us driving through. Convenient off I 95. Would stay again if I was driving through. If you are coming to visit Richmond stay downtown or a more cool area. Downtown had a great vibe and you will be... More 

Was this review helpful? Yes
Holiday Inn R, Manager at Holiday Inn Richmond South-Bells Road, responded to this review

We appreciate your kind words about our service.We love to have you back in the near future Prince More 

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