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Holiday Inn Richmond South-Bells Road

#40 of 89 Hotels in Richmond
Certificate of Excellence
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4303 Commerce Road, Richmond, VA 23234
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Holiday Inn Richmond South-Bells Road
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199 Reviews from our TripAdvisor Community

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Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 days ago NEW

I have been in the hospitality industry for almost 20 years and I have never experienced anything quite this bad. I had a very late late check in 5 am to be exact and when I arrived had to wait about 10 min for the front desk agent to return to the front desk. Was off doing what ever. I... More 

Helpful?
Thank HUGina00
Smithville, Canada
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This place was the best place to sleep... the pillows and bed was so comfortable I slept like a baby. No breakfast at this location. This was New Years day evening and thankfully there was a couple pizza places open for dinner, even McDonalds closed at like 10pm there. the location of this hotel was in a much nicer area... More 

Helpful?
Thank oHappy2
Front Royal, United States
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed December 24, 2015 via mobile

Every review online that I've read tells of nice rooms, poor service. I found that to be absolutely true. The rooms are clean and modern and so are the bathrooms, but if you want exceptional service stay at the Holiday Inn off of Rt. 64. The staff are not unfriendly unless you ask them to go off script, that's when... More 

Helpful?
Thank Michael W
IHGCare, Guest Relations Manager at Holiday Inn Richmond South-Bells Road, responded to this review

Dear Michael W, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate you nice comment about the room and cleanliness. However, we’re sorry we fell below your expectation regarding customer service which was unacceptable. We will address this concern. We take all reviews positive and negative... More 

Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed December 15, 2015 via mobile

First room had broken lamp and tub that wouldn't drain. Maintenance spent most of next day trying to fix and when they couldn't, was moved us to a new room. New room had stains on floor, missing shower curtain liner and a toilet that wouldn't stop running. When I complained to management they agreed to a one night credit. When... More 

Helpful?
2 Thank Estruntz
IHGCare, Guest Relations Manager at Holiday Inn Richmond South-Bells Road, responded to this review

Dear Estruntz, Thank you so much for sharing your experience with our hotel. I would like to apologize for the inconvenience you had with the condition of the rooms and the continental breakfast. I would like to follow up on this situation that is why I have sent you a private message to obtain more information. I hope that you... More 

Adamstown, Maryland
Level Contributor
59 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed December 13, 2015 via mobile

Stayed here for soccer tournament. It was fine. No major issues. Right off 95. Not close to much but not more than 15 minute drive from everything. Front desk staff seemed disorganized but were friendly and didn't make any mistakes. Restaurant was average but extremely convenient.

Helpful?
Thank djm006
IHGCare, Guest Relations Manager at Holiday Inn Richmond South-Bells Road, responded to this review

Dear djm006, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about the restaurant. However, we’re sorry we fell below your expectation regarding customer service. We will address this concern. We take all reviews positive and negative very seriously, and your feedback will... More 

Gastonia, North Carolina
Level Contributor
1 review
3 of 5 stars Reviewed November 29, 2015

I arrived at the hotel at 11:15pm, after working all day and then a 5 hour drive. This was a stopping point to my final destination. I was traveling with my 10 pound cat. Tired as I could be, upon checking in I find out that there is a $50, YES $50! pet fee! Never mind that I called the... More 

Helpful?
Thank FromNY2NC
IHGCare, Guest Relations Manager at Holiday Inn Richmond South-Bells Road, responded to this review

Dear FromNY2NC, Thank you for your feedback. It is regrettable that the issues encountered with the pet charges prevented you from fully enjoying your stay with us. Your feedback is important to us as this enables us to enhance what we can offer to our valued guests. We hope that you would give us another chance to make your stay... More 

Richmond Hill, Georgia
Level Contributor
136 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
2 of 5 stars Reviewed October 26, 2015

We stayed here just as a stopping point to another destination. We requested a non-smoking room and when we checked in I had to sign a paper that if we smoked in the room we would be charged a $250 cleaning fee, but when we got to the room it was a smoking room. We went back to the desk... More 

Helpful?
Thank Pat P
IHGCare, Guest Relations Manager at Holiday Inn Richmond South-Bells Road, responded to this review

Dear Pat P, Thank you for taking the time to review our property. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean, and superior accommodations. However, we sincerely regret the inconvenience the condition of the initial room received, your experience at the elevator, and... More 

Elon, North Carolina, usa
Level Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed October 12, 2015

My first impression of this motel, after the very efficient and friendly registration staff were some unpleasant smells and traces of a place that's in need of a serious renovation. I have to admit, those smells in the corridors and stairwells never went away but after 3 nights in the hotel, I still have to give it a 4. Each... More 

Helpful?
1 Thank Knicklas
Wolcott, Connecticut
Level Contributor
83 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
2 of 5 stars Reviewed October 6, 2015

We were not impressed by this hotel. The carpets were stained and the paint in the bathroom was peeling. On our first day, a food tray sat in the hall for God knows how long! However, the worst part of our visit was the inability to sleep. The walls are not well insulated and there must have been a conference... More 

Helpful?
Thank rossclaudine
IHGCare, Guest Relations Manager at Holiday Inn Richmond South-Bells Road, responded to this review

Dear rossclaudine, Thank you for taking the time to write a review of our hotel. I deeply apologize for any inconvenience you may have experienced due to the noise levels. Please be assured that your comments are duly noted and will be considered towards our improvement. I am confident that actions will be taken accordingly to achieve complete guests satisfaction.... More 

Savannah, Georgia
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed October 2, 2015 via mobile

Stains on carpets in lobby, hallways and rooms. Noisy, close to I-95. Staff uninformed regarding restaurants (other than in-house), not very helpful ... suggested driving downtown to look around for some places to eat. A/C fan VERY loud even on low setting. Poor sleeping circumstances!

Helpful?
1 Thank Tom J
IHGCare, Guest Relations Manager at Holiday Inn Richmond South-Bells Road, responded to this review

Dear Tom J, Thank you for taking the time to write a review about your stay with us. We regret your disappointments with our carpets. We would also like to apologize for the inconvenience caused by the level of noise during your visit and for falling short of your expectations regarding our staff. We give the utmost importance to our... More 

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