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Holiday Inn Richmond South-Bells Road

#31 of 84 Hotels in Richmond
Certificate of Excellence
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4303 Commerce Road, Richmond, VA 23234
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Holiday Inn Richmond South-Bells Road
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184 Reviews from our TripAdvisor Community

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Traveler rating
    89
    47
    28
    10
    10
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57
23
20
46
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
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    (184)
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    (33)
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Richmond, Virginia
Level Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 1 week ago

I checked in late and was given directions to the room that wasn't accurate. I walked around the hotel for about 10 minutes til I found my room. When I got to the room door I opened the key card envelope only to not find a key card....front desk had forgotten to give it me. The room looks nice but... More 

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Orlando, Florida
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 1 week ago

this hotel is nothing fancy. It offers clean rooms, they are decent sized and affordable. Check in was easy. Staff were friendly. Parking is free. There is a sports bar inside the restaurant with pretty good food and service until 10 pm. Located right off I95.

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Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

From the maintenance man to the receptionist, this hotel takes pride in what it does. We had a long day at VCU packing, parking and unpacking into dorms. This was a welcoming oasis. My Angus burger at their Sporting News Grill was delicious. We look forward to a dip in the pool.

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Cheshire, Connecticut
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed one night with kids while traveling to SC. Found this hotel and were very pleased with everything. Very clean, friendly staff, nice outdoor pool, and decent size rooms. We shared 1 room for all four of us, and it was fine for the night. We ate at the attached restaurant for breakfast, and the staff was friendly and the... More 

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New York
Level Contributor
54 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 stars Reviewed 2 weeks ago

There are 4 hotels across the street from either other (Hampton Inn, Red Roof Inn, Candlelight Suites, and this hotel). For the dates that I needed, this hotel had the best price which even included free breakfasts for 4 (kids eat free and adults have a $20 voucher for breakfast at the onsite Sporting News Grill). Overall, we had a... More 

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Palos Hills, Illinois
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stayed here two nights while I was exploring all the wonderful historical places the city has to offer. When I arrived the staff was friendly and pleasant. I was given maps of the area and numbers to call for places that delivered. The room was perfect for someone traveling alone-not too big but not too small. Clean and comfortable... More 

Was this review helpful? Yes 1
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed July 19, 2015

Overall, the hotel is clean and comfortable. The service courteous. But that's were our satisfaction ended. We arrived at 9:00 p.m. after driving for nearly three hours. We were tired. We used our GPS to find lodging. So to be fair we did not have a reservation. There were four hotels at the exit. We first went to the Hampton... More 

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IHGCare, Guest Relations Manager at Holiday Inn Richmond South-Bells Road, responded to this review

Dear Paul L, Thank you so much for your review. Our goal has always been to provide our guests with the best hospitality service and it is with regret to find out your dissatisfaction with regards to our pricing. I assure you that the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. Again,... More 

nj
Level Contributor
53 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
2 of 5 stars Reviewed July 12, 2015

decent place. right off 95 so pretty noisy outside. one light was flickering and the tv was fuzzy and kept flickering off, didn't realize until we were in bed that the ac did not work and was blowing hot air. too late at night to ask for another room or have the unit serviced. But these are the kind of... More 

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IHGCare, Guest Relations Manager at Holiday Inn Richmond South-Bells Road, responded to this review

Dear jerseyguy27, Thank you for taking the time to write your review. We are sincerely sorry for the unusual condition of the AC unit in the room you received. We take comments such as these very seriously and would like to follow up with you. We have sent you a private message to obtain more information. Again, thank you for... More 

Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed June 25, 2015

This is the hotel that the VA uses for lodging veterans who are in town for medical appointments, as was the case with my wife and me. The hotel is in need of a remodel...while it was clean, it could use some fresh paint, new rugs and some better lighting. Definitely need some new, firmer mattresses...I have a bad back... More 

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IHGCare, Guest Relations Manager at Holiday Inn Richmond South-Bells Road, responded to this review

Dear Matt G, Thank you for taking the time to share your feedback with u. We are glad to know that you appreciated the service provided by our friendly staff. However, We would like to apologize if our hotel was not able to meet your expectations. Your suggestions are actually good specifically with our interior condition and mattress that is... More 

Level Contributor
41 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed June 24, 2015

Tried two different rooms, they both had a terrible musty odor, probably caused by humidity because they do not run the air conditioners when the room is unoccupied. Horrible smell. I would not return.

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IHGCare, Guest Relations Manager at Holiday Inn Richmond South-Bells Road, responded to this review

Dear Penpen89, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry we fell below your expectation regarding the room condition. We will address these concerns. I assure you that the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We... More 

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