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All 81 Richmond hotels

Holiday Inn Richmond South-Bells Road

3.0 of 5 Hotel   |   4303 Commerce Road, Richmond, VA 23234
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Holiday Inn Richmond South-Bells Road
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74%
Ranked #27 of 81 hotels in Richmond
Certificate of Excellence 2013
A recent review
5 of 5 stars Reviewed March 2, 2014
Billyboy F Port Arthur, Texas
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122 people have reviewed this hotel

Traveler rating
    61
    29
    18
    5
    9
See reviews for
43
15
10
31
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • Any
English first
Navarre, Florida, United States
Contributor
12 reviews 12 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 2 weeks ago

On a holiday road trip, we stayed here for sleep, arrived late exhausted, and off early. I learned a lesson. Turn on the lights and check the bed! I woke to find that I had slept in human waste. I took pictures and reported it. This Holiday Inn was the worst. That's the worst part, but overall the carpets had... More

Was this review helpful? Yes 1
Port Arthur, Texas
Contributor
13 reviews 13 reviews
8 hotel reviews
5 of 5 stars Reviewed March 2, 2014

Had to lay over and went to this hotel as it came recommended.It is a very nice hotel with friendly staff that are very helpful.It has a restaurant within it and it was a decent priced restaurant.I would definitely stay here again.Room was clean and had everything I needed.

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Dawnita B, Manager at Holiday Inn Richmond South-Bells Road, responded to this review

Dear BillyboyF, We would like to thank you for taking the time to post a review about your recent stay with us. We are happy tha you enjoyed your stay with us and appreciate the positive comments about our hotel and staff. We look forward to seeing you when you return to Richmond. Sincerely, The Management Team More

Williamsburg, Virginia
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 22, 2014

I arrived here with my boyfriend after being denied a room at the candlewood suites right across the lot because I wanted to pay with cash. the woman at the front desk was so helpful and immediately offered me a room at the same rate! it was so nice and clean and the room as well!! me and my boyfriend... More

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Dawnita B, Manager at Holiday Inn Richmond South-Bells Road, responded to this review

Dear Pippylove, Thank you for taking the time to post such a positive review. We are very pleased that you had such a great time and experience. Your comments will be passed onto the entire staff. We hope to be of service to you in the future. Sincerely, The Management Team, More

Pawleys Island, South Carolina
Contributor
16 reviews 16 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 3, 2013

We always stay at this hotel on our way back to South Carolina from Pennsylvania. The staff is always friendly and professional and the fact that this hotel is pet friendly is the icing on the cake. Everything about our stay was great and we will be back.

Was this review helpful? Yes
Dawnita B, Manager at Holiday Inn Richmond South-Bells Road, responded to this review

Dear JLR156 , Thank you for taking the time to post comments about your recent stay with us. We are pleased that you enjoyed your stay with us. We are looking forward to your next stay with us. Sincerely, The Management Team More

Burlington, Vermont
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
22 helpful votes 22 helpful votes
1 of 5 stars Reviewed November 26, 2013

Holiday Inn Richmond south 4303 Commerce Rd Richmond, VA 23234 Hwy/Exit: I-95 /69 We rent 1 room in direction to Florida everything was perfect à 79$ + tx with a book of coupon. Because we were happy this time, we decided when we go back to the North , to rent an other night. This time I have a cheaper... More

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IHGCare, Guest Relations Manager at Holiday Inn Richmond South-Bells Road, responded to this review

Dear vernonk12345, Thank you for your feedback. Let me offer my sincere apologies for not living up to your expectations and for not creating a memorable stay for you this particular day. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. If you have future concerns, please... More

Danville, Virginia
Senior Contributor
29 reviews 29 reviews
6 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed October 28, 2013

This is a real convenient hotel just right off I-95. All the staff I encountered were friendly and helpful. The room was a typical hotel size but it was extremely nice. When you enter the room there is a mini-fridge and microwave, the bathroom (which was surprisingly well cleaned), two queen beds, a small desk for working on your laptop,... More

Was this review helpful? Yes 1
Amit V, Manager at Holiday Inn Richmond South-Bells Road, responded to this review

Dear Daniel D, We appreciate you taking the time to post your comments about our hotel and staff. We are happy the you enjoyed your stay with us and will make sure to pass your comments onto the entire staff. We look forward to seeing you again whenever you are in the Richmond area. Sincerely, The Management Team More

Port Saint Lucie, Florida
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 26, 2013 via mobile

Travelled all day and was counting on Holiday Inn Express as usual. They didn't disappoint. Rachel at the front desk was friendly and helpful. The Sporting News grill connected to the hotel was pretty good,bar food you would find anywhere but good after a 12 hr drive. Right off 95 very convenient

Was this review helpful? Yes
Amit V, Manager at Holiday Inn Richmond South-Bells Road, responded to this review

Dear RickB444, Thank you for taking the time to share your thoughts about our hotel and staff. We will pass your comments on to the entire staff. We are happy that you enjoyed your stay with us. We look forward to seeing you again when you are in the Richmond area. Sincerely, The Management Team More

Florida
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed October 21, 2013

We count on Holiday Inn's consistent value and quality, but this inn was a major disappointment. Room was worn and there was no toilet paper in the bathroom... just two empty tubes on the toilet paper holder. There was only one towel in the bathroom. The next morning at breakfast there was only one server for the entire restaurant. We... More

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Amit V, Manager at Holiday Inn Richmond South-Bells Road, responded to this review

Dear TrickyHobby, Thank you very much for your recent stay with us and taking the time to post your comments. We are deeply sorry we fell below your expectations. Our hotel is very proud of its level of service and your comments will certainly be addressed. We look forward to seeing you when you are in the Richmond area. Sincerely,... More

Salem, Virginia
Senior Contributor
21 reviews 21 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed October 6, 2013

The reviews that I read about this place leading up to our stay we're pretty accurate. Although, I came in with an open mind I was not persuaded otherwise. We were able to get a really good deal via Groupon for our stay. This is the only thing that made the stay worth it. I only paid $66 night with... More

Was this review helpful? Yes
Amit V, Manager at Holiday Inn Richmond South-Bells Road, responded to this review

Dear Corey F, We appreciate you posting your thoughts about our hotel. We apologize that we did not live up to our high standards with your stay. Your comments will be passed onto the appropriate departments so they are made aware. We look forward to seeing you again. Sincerely, The Management Team More

Fairfax, Virginia
Contributor
17 reviews 17 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed October 2, 2013

We stayed at the Holiday Inn South-Bells Road for one night in September after attending a NASCAR race in Richmond. We arrived very late after the race so I guess the front desk person was very tired but he (I don't think he even had a name tag) barely spoke to us. The lobby looked okay though some of the... More

Was this review helpful? Yes 3
Amit V, Manager at Holiday Inn Richmond South-Bells Road, responded to this review

Dear Britterich, Thank you for taking the time to post your comments about your recent stay with us. We apologize that we did not live up to our high standards. We would like to discuss this further with you if you would like to contact us 804-592-2900 and ask for Dawnita or Amit (GM). I will make sure that your... More

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Additional Information about Holiday Inn Richmond South-Bells Road

Also Known As:
Holiday Inn Richmond South-Bells Road Hotel Richmond
Holiday Inn Richmond South-Bells Road Hotel
Address: 4303 Commerce Road, Richmond, VA 23234
Phone Number:
Location: United States > Virginia > Richmond
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#7 Best Value Hotel in Richmond
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Richmond South-Bells Road 3*
Official Description (provided by the hotel):
WARM WELCOME A new signature arrival will welcome you to the property including new lighting, to guide your way, landscaping & design features that creates an energized & branded sense of welcome that is universally recognizable. Customized music & scent selections engage guests in a full sensory experience. New Service Promise: A Best-in-Class service culture Stay Real to further ensure the team develops the behaviors & skills to serve guests so they feel like individuals & not numbers; genuine people delivering real service. We are Richmond s NEWEST Holiday Inn located near the airport (RIC). Located off of I-95 at Belles Rd., exit 69 & near I-64 & I-895. Our full-service facility will take care of all your needs & exceed your expectations! See a different game in the Sporting News Grill, a sports themed restaurant to provide the perfect place to connect, dine & catch your favorite team in action during a stay at the Holiday Inn Richmond. CLOSE TO WHERE YOU NEED TO BE Minutes away from; Richmond International Airport (RIC), Phillip Morris, Honeywell, Dupont & Fort Lee & the other many companies in the area. Also, enjoy the many attractions in Richmond; Richmond International Speedway, Kings Dominion & Brown s Island. ... more   less 
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