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Holiday Inn Richmond South-Bells Road

#23 of 83 Hotels in Richmond
Certificate of Excellence
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4303 Commerce Road, Richmond, VA 23234
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Holiday Inn Richmond South-Bells Road
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Holiday Inn Richmond South-Bells Road
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171 Reviews from our TripAdvisor Community

Traveler rating
    86
    44
    26
    5
    10
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55
20
18
44
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
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Bayville, New Jersey
Senior Contributor
28 reviews 28 reviews
9 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed April 13, 2015

Traveling home from Florida with family. Got a good price on Hotwire. The place is clean. It has a restaurant attached. Pretty upset that there is no complimentary breakfast and the pool is outdoor. Average hotel for this price range with les amenities.

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Richmond South-Bells Road, responded to this review

Dear Dale P, Thank you very much for taking the time to share your comments online. It is nice to know that you noticed the cleanliness of the room. I truly apologize for the not up to par experience you had during you stay with us. I assure you that every comment, no matter how small, is taken very seriously.... More 

Kill Devil Hills, North Carolina
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed April 13, 2015

Upon check in the clerk refused to honor the rate that had already been approved with our travel agent. When I asked to speak to a manager she told me there wasn't one on duty, so I asked her to call one. She did, but before handing the phone to me she told the manager I was being "irate and... More 

Was this review helpful? Yes 3
IHGCare, Guest Relations Manager at Holiday Inn Richmond South-Bells Road, responded to this review

Dear WorkTraveler480, Thank you for taking the time to convey your comments regarding your recent experience with us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. We have sent you a private message to obtain additional details about your experience. Regards, Karen C Case Manager IHGCare More 

Brooklyn
Contributor
13 reviews 13 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 28, 2015

This hotel is located right off of I95 in Virginia. The person who checked us in was professional, courteous and pleasant. The room was clean spacious and had a microwave coffeemaker and a small refrigerator. The beds were very comfortable. The bathroom was a decent size and was supplied with enough titles for two people. The best thing I like... More 

Was this review helpful? Yes
Newark, Delaware
Top Contributor
73 reviews 73 reviews
35 hotel reviews
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed March 16, 2015

I stay in Richmond regularly, and usually stay at the Hampton Inn across the street. I thought I would give the Holiday Inn a try. I will be returning to the Hampton Inn as quickly as possible. In terms of the hotel itself, it's fine. There are a few "attention-to-detail" issues. The shower head did that thing where it sprayed... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Richmond South-Bells Road, responded to this review

Dear stbass, Firstly let me offer my sincere apologies for not living up to your expectations and for not creating a memorable stay for you. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. I do hope we will have the opportunity to welcome you back to... More 

McLean, Virginia
Senior Contributor
45 reviews 45 reviews
24 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed February 17, 2015

Very nice Holiday Inn, right off of 95, a few exits south of downtown Richmond. The rooms are up to date with newer furnishings. Very clean and comfortable. An above average mid-range hotel, great night's rest and place to stay for a reasonable price. About 10 minutes from downtown Richmond, as well as 10 minutes from other major shopping areas... More 

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Brooklyn, New York
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 28, 2015

Have stayed here 5 times in the past 15 months. It is clean, well maintained,safe and recently renovated. The hotel satisfies my wife,who is very particular and critical when a property is not up to snuff. It is also convenient with easy on/off from I 95. The in house restaurant ,Sporting Grille, offers a nice,well executed , tasty menu with... More 

Was this review helpful? Yes 1
Holiday Inn R, General Manager at Holiday Inn Richmond South-Bells Road, responded to this review

Thank You for the review. We would love to have our other guest read and hope they make informed decision where to stay. We shall see you during your next visit. Amit. More 

Roanoke Rapids, North Carolina
1 review
5 of 5 stars Reviewed January 26, 2015

I'm being treated at McGuire Hospital for cancer the staff are all polite and they do a great job of keeping the motel clean,stock and all the equipment operational. The young lady Liza do a great job of keeping my room clean and stock.

Was this review helpful? Yes
Holiday Inn R, Manager at Holiday Inn Richmond South-Bells Road, responded to this review

We appreciate your kind review More 

1 review
5 of 5 stars Reviewed January 25, 2015 via mobile

The overall experience was great, good food from the Sport bar, friendly staff in particular Lisa. She made the stay that more special with her words of wisdom and motivation. Thanks for all you do. The rooms are extremely clean and are in top shape. Whenever I am in the area i will stay here again

Was this review helpful? Yes
Holiday Inn R, Manager at Holiday Inn Richmond South-Bells Road, responded to this review

Lisa will appreciate your excellent review of her performance.Thank you again for your stay.and giving us the opportunity to serve you and your family. Prince More 

Greensboro, NC
Top Contributor
52 reviews 52 reviews
44 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed January 24, 2015

Large, modern rooms with a microwave and fridge. Room was very clean. Nicely furnished. Good size bathroom. Nice sitting area with a comfortable chair and ottoman. Bed was very comfortable and there is a large flat screen tv. Restaurant downstairs has a bar. Good food. There is a subway and McDonald's also within walking distance. Nice sized workout room.

Was this review helpful? Yes
Holiday Inn R, Manager at Holiday Inn Richmond South-Bells Road, responded to this review

Thank you very much for your great review of our beautiful hotel.We truly appreciated your kind words. Prince More 

1 review
5 of 5 stars Reviewed January 22, 2015

The hotel manager, Prince, was very friendly and helpful. I stayed there for 3 days. He helped me to check in. On my last day, when I saw him, he even remembered my name and asked me how my staying. The room has decent size and space. It was clean and comfortable. Although the heating was relative loud, the room... More 

Was this review helpful? Yes
Holiday Inn R, Manager at Holiday Inn Richmond South-Bells Road, responded to this review

Thank you for your kind words Prince More 

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