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Holiday Inn Richmond South-Bells Road

#28 of 83 Hotels in Richmond
Certificate of Excellence
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4303 Commerce Road, Richmond, VA 23234
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Holiday Inn Richmond South-Bells Road
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Holiday Inn Richmond South-Bells Road
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174 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
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Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 1 week ago

This is the hotel that the VA uses for lodging veterans who are in town for medical appointments, as was the case with my wife and me. The hotel is in need of a remodel...while it was clean, it could use some fresh paint, new rugs and some better lighting. Definitely need some new, firmer mattresses...I have a bad back... More 

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Level Contributor
31 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed 1 week ago

Tried two different rooms, they both had a terrible musty odor, probably caused by humidity because they do not run the air conditioners when the room is unoccupied. Horrible smell. I would not return.

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Nuneaton
Level Contributor
70 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
2 of 5 stars Reviewed 1 week ago

We have stayed in three holiday inns so far on this holiday in the USA and we have been disappointed with all of them. This hotel like the others is due a refurbishment. The room we had was uninviting. The colour scheme was bland, the lighting levels low and the bathroom was particularly dark and generally dreary. The house keeping... More 

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Bayville, New Jersey
Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed April 13, 2015

Traveling home from Florida with family. Got a good price on Hotwire. The place is clean. It has a restaurant attached. Pretty upset that there is no complimentary breakfast and the pool is outdoor. Average hotel for this price range with les amenities.

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IHGCare, Guest Relations Manager at Holiday Inn Richmond South-Bells Road, responded to this review

Dear Dale P, Thank you very much for taking the time to share your comments online. It is nice to know that you noticed the cleanliness of the room. I truly apologize for the not up to par experience you had during you stay with us. I assure you that every comment, no matter how small, is taken very seriously.... More 

Kill Devil Hills, North Carolina
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed April 13, 2015

Upon check in the clerk refused to honor the rate that had already been approved with our travel agent. When I asked to speak to a manager she told me there wasn't one on duty, so I asked her to call one. She did, but before handing the phone to me she told the manager I was being "irate and... More 

Was this review helpful? Yes 3
IHGCare, Guest Relations Manager at Holiday Inn Richmond South-Bells Road, responded to this review

Dear WorkTraveler480, Thank you for taking the time to convey your comments regarding your recent experience with us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. We have sent you a private message to obtain additional details about your experience. Regards, Karen C Case Manager IHGCare More 

Brooklyn
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed March 28, 2015

This hotel is located right off of I95 in Virginia. The person who checked us in was professional, courteous and pleasant. The room was clean spacious and had a microwave coffeemaker and a small refrigerator. The beds were very comfortable. The bathroom was a decent size and was supplied with enough titles for two people. The best thing I like... More 

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Newark, Delaware
Level Contributor
80 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
3 of 5 stars Reviewed March 16, 2015

I stay in Richmond regularly, and usually stay at the Hampton Inn across the street. I thought I would give the Holiday Inn a try. I will be returning to the Hampton Inn as quickly as possible. In terms of the hotel itself, it's fine. There are a few "attention-to-detail" issues. The shower head did that thing where it sprayed... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Richmond South-Bells Road, responded to this review

Dear stbass, Firstly let me offer my sincere apologies for not living up to your expectations and for not creating a memorable stay for you. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. I do hope we will have the opportunity to welcome you back to... More 

McLean, Virginia
Level Contributor
48 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed February 17, 2015

Very nice Holiday Inn, right off of 95, a few exits south of downtown Richmond. The rooms are up to date with newer furnishings. Very clean and comfortable. An above average mid-range hotel, great night's rest and place to stay for a reasonable price. About 10 minutes from downtown Richmond, as well as 10 minutes from other major shopping areas... More 

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Brooklyn, New York
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed January 28, 2015

Have stayed here 5 times in the past 15 months. It is clean, well maintained,safe and recently renovated. The hotel satisfies my wife,who is very particular and critical when a property is not up to snuff. It is also convenient with easy on/off from I 95. The in house restaurant ,Sporting Grille, offers a nice,well executed , tasty menu with... More 

Was this review helpful? Yes 1
Holiday Inn R, General Manager at Holiday Inn Richmond South-Bells Road, responded to this review

Thank You for the review. We would love to have our other guest read and hope they make informed decision where to stay. We shall see you during your next visit. Amit. More 

Roanoke Rapids, North Carolina
1 review
5 of 5 stars Reviewed January 26, 2015

I'm being treated at McGuire Hospital for cancer the staff are all polite and they do a great job of keeping the motel clean,stock and all the equipment operational. The young lady Liza do a great job of keeping my room clean and stock.

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Holiday Inn R, Manager at Holiday Inn Richmond South-Bells Road, responded to this review

We appreciate your kind review More 

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