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DoubleTree by Hilton Richmond-Midlothian

3.5 of 5 1021 Koger Center Boulevard, Richmond, VA 23235 (Formerly Holiday Inn Koger Conference Center)
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Certificate of Excellence 2014
DoubleTree by Hilton Richmond-Midlothian
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DoubleTree by Hilton Richmond-Midlothian
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291 reviews from our community

Traveler rating
    136
    91
    42
    16
    6
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54
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167
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
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Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
1 of 5 stars Reviewed 1 week ago

I stayed here last week and arrived exhausted at 2 am. only to be met by a not so nice front desk. I had the Hilton employee discount and previously had the paper work faxed from my job to them prior to arrival, however they had no record of it, the agent did not know an accurate email or fax... More 

Was this review helpful? Yes
Mike W, General Manager at DoubleTree by Hilton Richmond-Midlothian, responded to this review

Nicole......Thank you for taking the time to complete a survey for our hotel. Please accept my apology for our hotel not treating a fellow Hilton employee with proper service and respect. Your experience certainly does not reflect the standards in which we operate our hotel. If you would please contact me, i would like to discuss your stay in more... More 

Richmond, Virginia
Top Contributor
120 reviews 120 reviews
5 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 2 weeks ago

2nd year that we have done this. Fantastic food and excellent band. Very nice time. Very well laid out seating and dance floor. Alot of food to nibble on all night. Desserts were real good. From prime rib to salmon to cheesecake. Wow it was good.

Was this review helpful? Yes
Mike W, General Manager at DoubleTree by Hilton Richmond-Midlothian, responded to this review

Thank you for taking the time to complete a survey for our hotel. On behalf of our team, we appreciate all of your nice comments regarding our food, entertainment and dance floor and want to say thanks again for supporting our New Year's Eve event. I am glad you had a good time and hope to see you again at... More 

Richmond, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

Nice Doubletree with bar and lounge and famous delicious cookies. The room was nice and comfortable. The building is slightly dated, but modernized inside lobby. Excellent customer service from all the staff! Good location near the mall. I would stay there again.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Mike W, General Manager at DoubleTree by Hilton Richmond-Midlothian, responded to this review

Thank you for taking the time to complete a survey for our hotel. On behalf of our team, we appreciate all of your nice comments on the overall friendliness of our entire staff, the comfort of your guestroom, our bar/lounge and, of course, the cookies.....the #1 ammenity of the Doubletree by Hilton brand. Thanks again for staying with us and... More 

Richmond, United States
1 review
3 of 5 stars Reviewed 3 weeks ago

Only sheer curtains (fixed, non movable) at window so parking lot light illuminates room all night. Also no privacy as people outside can probably see in especially at night when room lights are on. No radio!! Even Motel6 has clock radios. This room had an alarm with ipnone dock ONLY. A total slap in the face for everyone but the... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Mike W, General Manager at DoubleTree by Hilton Richmond-Midlothian, responded to this review

Thank you for taking the time to complete a survey for our hotel. Please accept my apology for the fact that you were not pleased with your accomodations. If you would please email me, i would like the opportunity to get more information from you, including your room number as some of the issues you encountered certainly do not represent... More 

Mechanicsville, Virginia
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 3 weeks ago

I have stayed many times at this hotel and the staff and accommodations are always top notch! I've never had to wait to check in and the bell hops are always there to help with my luggage. I would definitely recommend this hotel to anyone traveling in the Midlothian area.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Mike W, General Manager at DoubleTree by Hilton Richmond-Midlothian, responded to this review

Thank you for taking the time to complete a survey for our hotel. We appreciate all of your nice comments regarding our staff, including the bellmen who assist you with your luggage. On behalf of our team, thanks for all of your continued loyalty to our hotel and we look forward to seeing you again the next time you are... More 

richmond, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

Although our room had not one towel they put that right pronto. The staff is happy and interactive with the guests (we were there for a very large Christmas Party using two ballrooms). We really appreciated the professionally decorated events area in keeping with the theme - it really added to wanting to use this hotel for other events. Food... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
tinabell23, Director of Sales at DoubleTree by Hilton Richmond-Midlothian, responded to this review

We love to welcome the Holiday Event that you attended, year after year! We look so forward to providing you all with a big, warm, Doubletree welcome! We do hope that you will be back next year. I am sorry that you didn't have towels - a rare oversight on our part, but glad that we rectified the situation in... More 

Charlotte, North Carolina
Top Contributor
230 reviews 230 reviews
28 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I am visiting this weekend and the service is great and the rooms are nice. They give you warm cookies when you check in. The bathroom is clean and a nice size. The price is reasonable. As I am a hilton honors member they gave me bottled water also. I would recommend this hotel when in the area.

Was this review helpful? Yes
tinabell23, Director of Sales at DoubleTree by Hilton Richmond-Midlothian, responded to this review

We are thrilled that you enjoyed your recent stay to our hotel, and even more thrilled that you decided to share that with the online travel community via Tripadvisor! Thank you so much! We pride ourselves on impeccable service and endless smiles, clean rooms and pure comfort - and it is reassuring to know that you found all of these... More 

Keyser
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

We had a wonderful stay the week of December 15, 2014. Vicki at the front desk was exceptional and did a wonderful job of helping us get checked in and finding local cuisine and shopping. Actually the hotels best asset seems to be the number of friendly helpful people they employ.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
tinabell23, Director of Sales at DoubleTree by Hilton Richmond-Midlothian, responded to this review

Thank you SO much for providing us with such a wonderful TripAdvisor review! These reviews help future travelers decide on hotel accommodations, and so they are tremendously helpful to us. We are thrilled that Vicky did such an awesome job, and glad you enjoyed your time with us. We truly hope to see you again soon. More 

Richmond, United States
1 review
5 of 5 stars Reviewed December 17, 2014

We had a king size bed and pull out sofa. It was very comfortable, roomy. My son said the pull out sofa was comfortable as well. The TV control did not work when we got there. They arrived in less than 5 minutes with one that did. The bed was super comfortable. Slept very well.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Mike W, General Manager at DoubleTree by Hilton Richmond-Midlothian, responded to this review

Thank you for taking the time to complete a review for our hotel. We appreciate all of your nice comments regarding our guest room beds and glad you had an enjoyable visit with us. On behalf of our team, thanks for choosing to stay with us and we hope to see you again the next time you are in the... More 

Branson, Missouri
1 review
3 of 5 stars Reviewed December 17, 2014

The staff was great, breakfast buffet was nice, but our room was not cleaned adequately. Dead grass on the floor of the closet and a used pair of hose in one of the dresser drawers upon check-in. Makes you wonder if the bathroom and sheets received more careful attention.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Mike W, General Manager at DoubleTree by Hilton Richmond-Midlothian, responded to this review

Thank you for taking the time to complete a survery for our hotel. We appreciate all of the nice comments regarding our overall customer service and our breakfast buffet. Please accept our apology for the cleanliness issue in your guest room as this certainly does not reflect the standards established for our hotel. If you could email me separately at... More 

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Additional Information about DoubleTree by Hilton Richmond-Midlothian

Address: 1021 Koger Center Boulevard, Richmond, VA 23235 (Formerly Holiday Inn Koger Conference Center)
Phone Number:
Location: United States > Virginia > Richmond
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Richmond-Midlothian 3.5*
Number of rooms: 237
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Also Known As:
Holiday Inn Koger Hotel Richmond
Holiday Inn Richmond
Richmond Holiday Inn
Hotel Style:
#10 Business Hotel in Richmond
#15 Family Hotel in Richmond

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