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DoubleTree by Hilton Richmond-Midlothian

#19 of 83 Hotels in Richmond
Certificate of Excellence
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1021 Koger Center Boulevard, Richmond, VA 23235 (Formerly Holiday Inn Koger Conference Center)
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Double Points Weekend
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DoubleTree by Hilton Richmond-Midlothian
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DoubleTree by Hilton Richmond-Midlothian
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353 Reviews from our TripAdvisor Community

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Traveler rating
    163
    110
    52
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    8
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
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2 reviews
3 of 5 stars Reviewed yesterday NEW

This is an older hotel that could use renovation. It's the little things that could be fixed to make this place revived. The staff was super friendly and meet my every need. The night club scene in the back was jumping late night. I'd spend a little more time reviewing hotel choices in this specific area and choose a more... More 

Was this review helpful? Yes
Top Contributor
194 reviews 194 reviews
22 hotel reviews
106 helpful votes 106 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Stayed here for a wedding in midlothian; Matthew at the front desk was so friendly and helpful...he is truly the gold standard. (My brother's family also received excellent service and extra cookies from a young lady whose name I didn't get). The rooms were spotless and the beds were SUPER-COMFY! The main atrium is a beautifully appointed meeting place for... More 

Was this review helpful? Yes 1
Mike W, General Manager at DoubleTree by Hilton Richmond-Midlothian, responded to this review

Thank you for taking the time to complete a survey for our hotel. We appreciate all of your nice comments on our overall service, cleanliness and our restaurant. I will also pass your compliments on Matthew along to his supervisor and will mention to him also. On behalf of our team, thanks for staying with us and we hope to... More 

Senior Contributor
36 reviews 36 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

We traveled to Richmond with a few other couples for the weekend and stayed here. It was very convenient to the two main streets in Richmond and even better was the complimentary shuttle service to these locations. Our husbands golfed while the ladies all went out to shop, eat and grab cocktails We felt very safe in this area and... More 

Was this review helpful? Yes
Mike W, General Manager at DoubleTree by Hilton Richmond-Midlothian, responded to this review

Thank you for taking the time to complete a survey for our hotel. We appreciate all of your nice comments on our hotel, its location and the overall service you received from our team. I hope everyone had a good time in Richmond and enjoyed both the shopping, golf along with the area restaurants. On behalf of our team, thanks... More 

New York City, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The room was clean and the staff very accommodating! Some of the staff, Matthew at the desk and Terre in the restaurant, made sure they knew our names, went above and beyond to make us feel as if we were singled out for excellent service.

Was this review helpful? Yes 2
Mike W, General Manager at DoubleTree by Hilton Richmond-Midlothian, responded to this review

Thank you for taking the time to complete a survey for our hotel. I very much appreciate you taking the time to acknowledge both matthew and terrie for their outstanding service. Please know that I will share your comments with them as well as their supervisors. We appreciate you staying with us and hope to see you again soon. More 

1 review
5 of 5 stars Reviewed 1 week ago

Mathew, provided us with the Best Customer Service that I have ever experienced. Mathew actually learned my name after one conversation. He responded to all of my request in a very timely manner. Excellent Job!!!!!!!!!!!!!!!!!!!!!!

Was this review helpful? Yes
Mike W, General Manager at DoubleTree by Hilton Richmond-Midlothian, responded to this review

Thank you for taking the time to complete a survey for our hotel. In particular, I appreciate you taking the time to let me know about the wonderful service you received from Matthew and rest assured that I will share your feedback both with him and his supervisor. We appreciate you staying with us and hope to see you again... More 

Luray, Virginia
Senior Contributor
34 reviews 34 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed here for a conference. Room was comfortable, staff was friendly, & food was excellent. Nothing better than being greeted with a warm cookie as well. I recommend this hotel for a visit or conference. Lots of restaurants & shopping close by as well.

Was this review helpful? Yes
Mike W, General Manager at DoubleTree by Hilton Richmond-Midlothian, responded to this review

Thank you for taking the time to complete a review for our hotel. We appreciate all of your wonderful comments regarding our overall customer service, guest room, food and, of course, the cookies.....the #1 amenity of the Doubletree by Hilton brand. Thanks for staying with us and we hope to see you again the next time you are in the... More 

1 review
4 of 5 stars Reviewed 2 weeks ago

I was assigned room right across the hall from the front desk as part of the digital check in process. Don't let the hotel assign you to room 101 at this hotel unless you enjoy hearing loud noises at night/

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Mike W, General Manager at DoubleTree by Hilton Richmond-Midlothian, responded to this review

Thank you for taking the time to complete a review for our hotel. We appreciate your comments and apologize if you encountered noise issues since your room was located beside our main lobby/front desk. Please let our front desk staff know the next time you check in and we would be happy to check you into a room away from... More 

Pittsburgh, Pennsylvania
Top Contributor
63 reviews 63 reviews
14 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed here while in the area for business and was disappointed that this wasn't quite the DoubleTree experience that I am used to. The building itself and decor need to be updated. It feels more like a Holiday Inn or Best Western. However, I will say that the service was excellent and the breakfast, top-notch. If they update the actual... More 

Was this review helpful? Yes
Mike W, General Manager at DoubleTree by Hilton Richmond-Midlothian, responded to this review

Thank you for taking the time to write a review for our hotel. I appreciate your nice comments regarding our overall customer service and certainly apologize if the overall experience was not up to the standards you are used to. We will be doing additional renovations, including all of our guest bathrooms, this upcoming winter. In the meantime, if you... More 

Richmond, Virginia
Senior Reviewer
8 reviews 8 reviews
5 of 5 stars Reviewed 3 weeks ago

Booked for our wedding night as we were married the same day not to far away in Bon Air. From the moment we entered it was a top-notch experience. Great service, location, room, decor and breakfast! We couldn't have asked for more. Warm cookies and bottles of water upon arrival. Matthew the front desk clerk was a master of customer... More 

Was this review helpful? Yes
Mike W, General Manager at DoubleTree by Hilton Richmond-Midlothian, responded to this review

Thank you for taking the time to write a review for our hotel. We certainly appreciate you choosing to spend your wedding night with us and appreciate all of your wonderful comments regarding our overall service, guest rooms, breakfast in our restaurant and, of course, our cookies.....the #1 amenity of the Doubletree by Hilton brand. On behalf of our team,... More 

Boston, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

I stayed here for a night to attend a high school graduation. Good quality hotel. The bed was comfortable and the hotel was quiet. Nice lounge in the lobby. I would stay here again. Good location. Not sure why DoubleTree keeps giving away cookies. They are the only thing I would ding.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Mike W, General Manager at DoubleTree by Hilton Richmond-Midlothian, responded to this review

Thank you for taking the time to write a review for our hotel. We appreciate all of your nice comments regarding our beds, location and lobby bar. We do receive a lot of compliments on our cookies; however, we also offer fresh fruit to guests should they not want one of our cookies. On behalf of our team, thanks for... More 

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