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DoubleTree by Hilton Richmond-Midlothian

#14 of 82 Hotels in Richmond
Certificate of Excellence
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1021 Koger Center Boulevard, Richmond, VA 23235 (Formerly Holiday Inn Koger Conference Center)
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Double Points Weekend
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DoubleTree by Hilton Richmond-Midlothian
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DoubleTree by Hilton Richmond-Midlothian
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322 reviews from our community

Traveler rating
    150
    101
    46
    18
    7
See reviews for
57
32
9
188
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
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Alexandria, VA, USA
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Bed was exceptionally comfortable. Staff was helpful, including directions to nearby restaurant. Breakffast i hotel was very good. Temperature thermostat was difficult to use. All other amenities were very good to excellent.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Mike W, General Manager at DoubleTree by Hilton Richmond-Midlothian, responded to this review

Thank you for taking the time to complete a survey for our hotel. We appreciate all of your nice comments on our overall service, beds and amenities. On behalf of our team, thanks for staying with us and we hope to see you the next time you are in Richmond. More 

Midlothian, VA, United States
1 review
4 of 5 stars Reviewed 6 days ago NEW

Service and staff first rate. Hotel easy to find. Beds extremely confortable. Walkin showers for handicapped available. Nice pool on ground level. Atrium bar very pleasant. Breakfast omelet station first class.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Mike W, General Manager at DoubleTree by Hilton Richmond-Midlothian, responded to this review

Thank you for taking the time to complete a survey for our hotel. We appreciate all of your wonderful comments on our overall service, beds and amenities, including our restaurant and bar. On behalf of our team, thanks for staying with us and we hope to see you again soon. More 

Charlotte, North Carolina
1 review
5 of 5 stars Reviewed 2 weeks ago

I was so impressed with the overall service at the Doubletree Hotel on Midlothian. The moment I arrived during check-in; I was given a warm cookie. The front desk staff was very nice and had great personalities. I went into the Bistro and was greeted by Ms.Terry. She gave me a description of what would take place for my celebration.... More 

Was this review helpful? Yes
Mike W, General Manager at DoubleTree by Hilton Richmond-Midlothian, responded to this review

Thank you for taking the time to write a review for our hotel. On behalf of our entire team, we appreciate all of your wonderful comments on our overall service at the front desk and in our restaurant. In addition, I am pleased that you also had fun in our club and that you enjoyed your cookies, the #1 amenity... More 

Chandler, AZ, United States
Senior Contributor
48 reviews 48 reviews
17 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The beds are so comfy but, the room we had was outdated and needed some mold removal in the bathroom. It seemed to be surface mold but, since I travel weekly I notice these things. The entrance is peaceful with the waterfall. Definitely needs some updating, overall good for rest.

Was this review helpful? Yes
Mike W, General Manager at DoubleTree by Hilton Richmond-Midlothian, responded to this review

Thank you for taking the time to write a review for our hotel. We appreciate all of your comments and did want to let you know that all of our guest bathrooms are scheduled for renovation this upcoming winter. In addition, I apologize for the cleanliness issue in the bathroom and will follow up with our executive housekeeper as this... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

nice clean room-very comfortable beds-quiet-nice buffet for breakfast-and so enjoyed the entertainment on Sat night with band and dancing! quick check-in and check-out- very good location for restaurants and shopping!

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Mike W, General Manager at DoubleTree by Hilton Richmond-Midlothian, responded to this review

Thank you for taking the time to complete a survey for our hotel. We appreciate all of your nice comments regarding our check in/out, guest rooms incl the bed, breakfast buffet and the entertainment in Visions Dance Club. On behalf of our team, thanks for staying with us and we hope to see you again soon. More 

Jackson, Mississippi
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

This was my first time staying at DoubleTree and I will admit that the experience was awesome. Everyone was friendly and greeted us with a smile. The cookies, by the way, are AWESOME! Also, the rooms were way beyond my expectation. I look forward to staying at a DoubleTree location on my next trip.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
Mike W, General Manager at DoubleTree by Hilton Richmond-Midlothian, responded to this review

Thank you for taking the time to complete a survey for our hotel. On behalf of our team, we appreciate all of your nice comments on our staff, the guest rooms and, of course, the cookies.....the #1 amenity of the Doubletree by Hilton brand. Again, thanks for staying with us and we hope to see you again the next time... More 

Eden, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

I stay at this hotel quite often. They offer a Visions club rate and I am also a government employee which gives me a discount. On this trip, however, they jacked the prices up double and would not honor either discounted rate. The girl at the desk actually told me it was all about supply and demand. Very poor business... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Mike W, General Manager at DoubleTree by Hilton Richmond-Midlothian, responded to this review

Thank you for taking the time to complete a survey for our hotel. As I mentioned in my Hilton guest survey response, we were sold out that week-end and no discount rates were available. We do appreciate all of your support and I would be happy to assist you the next time you would like to stay. In addition, due... More 

Gretna, Virginia
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Beautiful convention center. Have stayed here numerous visits. Close to malls, restaurants and hospital. Rooms have been remodeled. Convention hall was large and accommodating. Wish they had more elevators , when hotel is full of conventioneers you have a long wait for one. Housekeeping is great, nice thick towels.

Was this review helpful? Yes
Mike W, General Manager at DoubleTree by Hilton Richmond-Midlothian, responded to this review

Thank you for taking the time to write a review for our hotel. We appreciate all of your nice comments on our hotel, housekeeping, location and, of course, all of your past business. On behalf of our team, thanks for staying with us and we hope to see you again the next time you are in the Richmond area. More 

Clearwater, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

Traveling on business and chose this Hilton property. As usual the experience was quite pleasant. Happy, cheerful, helpful staff in all departments. Room was large, clean and very comfortable. Would recommend and stay here again.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Mike W, General Manager at DoubleTree by Hilton Richmond-Midlothian, responded to this review

Thank you for taking the time to complete a survey for our hotel. We appreciate all of your nice comments on our overall customer service along with the cleanliness of our guest rooms. On behalf of our entire team, thanks for staying with us and we hope to see you again the next time you are in the Richmond area. More 

Southern Pines, United States
2 reviews
3 of 5 stars Reviewed 4 weeks ago

Lack of control of their customers. unorganized hotel. unfriendly and undertrained restaurant staff. not respectful of hhonors guests. not welcoming at all. pool over chlorinated and unusable. Not your average Hilton stay. I tend to be a Hilton fan but this has me second guessing that. I would have had a much better experience at a lower class hotel like... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Mike W, General Manager at DoubleTree by Hilton Richmond-Midlothian, responded to this review

Thank you for taking the time to complete a survey for our hotel. Please accept our apology for the issues you encountered as this certainly does not reflect the standards established for our hotel. I hope you received my response via the Hilton guest feedback system along with the HHonors bonus points awarded to you for the inconveniences you experienced.... More 

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