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DoubleTree by Hilton Richmond-Midlothian

#16 of 82 Hotels in Richmond
Certificate of Excellence
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1021 Koger Center Boulevard, Richmond, VA 23235 (Formerly Holiday Inn Koger Conference Center)
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Double Points Weekend
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DoubleTree by Hilton Richmond-Midlothian
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DoubleTree by Hilton Richmond-Midlothian
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317 reviews from our community

Traveler rating
    148
    99
    45
    18
    7
See reviews for
55
31
9
186
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Jackson, Mississippi
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

This was my first time staying at DoubleTree and I will admit that the experience was awesome. Everyone was friendly and greeted us with a smile. The cookies, by the way, are AWESOME! Also, the rooms were way beyond my expectation. I look forward to staying at a DoubleTree location on my next trip.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
Mike W, General Manager at DoubleTree by Hilton Richmond-Midlothian, responded to this review

Thank you for taking the time to complete a survey for our hotel. On behalf of our team, we appreciate all of your nice comments on our staff, the guest rooms and, of course, the cookies.....the #1 amenity of the Doubletree by Hilton brand. Again, thanks for staying with us and we hope to see you again the next time... More 

Eden, United States
1 review
4 of 5 stars Reviewed 1 week ago

I stay at this hotel quite often. They offer a Visions club rate and I am also a government employee which gives me a discount. On this trip, however, they jacked the prices up double and would not honor either discounted rate. The girl at the desk actually told me it was all about supply and demand. Very poor business... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Mike W, General Manager at DoubleTree by Hilton Richmond-Midlothian, responded to this review

Thank you for taking the time to complete a survey for our hotel. As I mentioned in my Hilton guest survey response, we were sold out that week-end and no discount rates were available. We do appreciate all of your support and I would be happy to assist you the next time you would like to stay. In addition, due... More 

Gretna, Virginia
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago via mobile

Beautiful convention center. Have stayed here numerous visits. Close to malls, restaurants and hospital. Rooms have been remodeled. Convention hall was large and accommodating. Wish they had more elevators , when hotel is full of conventioneers you have a long wait for one. Housekeeping is great, nice thick towels.

Was this review helpful? Yes
Mike W, General Manager at DoubleTree by Hilton Richmond-Midlothian, responded to this review

Thank you for taking the time to write a review for our hotel. We appreciate all of your nice comments on our hotel, housekeeping, location and, of course, all of your past business. On behalf of our team, thanks for staying with us and we hope to see you again the next time you are in the Richmond area. More 

Clearwater, United States
1 review
5 of 5 stars Reviewed 1 week ago

Traveling on business and chose this Hilton property. As usual the experience was quite pleasant. Happy, cheerful, helpful staff in all departments. Room was large, clean and very comfortable. Would recommend and stay here again.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Mike W, General Manager at DoubleTree by Hilton Richmond-Midlothian, responded to this review

Thank you for taking the time to complete a survey for our hotel. We appreciate all of your nice comments on our overall customer service along with the cleanliness of our guest rooms. On behalf of our entire team, thanks for staying with us and we hope to see you again the next time you are in the Richmond area. More 

Southern Pines, United States
2 reviews
3 of 5 stars Reviewed 2 weeks ago

Lack of control of their customers. unorganized hotel. unfriendly and undertrained restaurant staff. not respectful of hhonors guests. not welcoming at all. pool over chlorinated and unusable. Not your average Hilton stay. I tend to be a Hilton fan but this has me second guessing that. I would have had a much better experience at a lower class hotel like... More 

Review collected in partnership with DoubleTree by Hilton

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Mike W, General Manager at DoubleTree by Hilton Richmond-Midlothian, responded to this review

Thank you for taking the time to complete a survey for our hotel. Please accept our apology for the issues you encountered as this certainly does not reflect the standards established for our hotel. I hope you received my response via the Hilton guest feedback system along with the HHonors bonus points awarded to you for the inconveniences you experienced.... More 

Toronto, Canada
Top Contributor
68 reviews 68 reviews
20 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

I was a bit disappointed when I couldn't get a room downtown and had to pick this one. The front desk staff were very friendly and the restaurant breakfast service was a choice of two buffets $8.00 or $12.00. Personally I found the continental buffet just fine. You had the option to order al a carte but it would have... More 

Was this review helpful? Yes
Mike W, General Manager at DoubleTree by Hilton Richmond-Midlothian, responded to this review

Thank you for taking the time to complete a survey for our hotel. We appreciate all of your nice comments regarding our customer service, cleanliness of our guest room and the breakfast buffet in our restaurant. Thanks for driving out to stay with us and we hope to see you again the next time you are in the Richmond area. More 

Atlanta, Georgia
Top Contributor
64 reviews 64 reviews
33 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed one night at Doubletree Midlothian hotel. This is clearly an older property that was updated with room furnishings; however, bathroom was not updated and in need of a complete makeover. On the particular night I stayed, hotel was very crowded and hotel lobby was extremely loud. I was given a room on the first floor (room 103) and it... More 

Was this review helpful? Yes
Mike W, General Manager at DoubleTree by Hilton Richmond-Midlothian, responded to this review

Thank you for taking the time to complete a review for our hotel. With regards to our guest bathrooms, they are scheduled to receive a full renovation during the winter of 2015/2016. Please accept our apology for the excessive noise during your stay. If you will contact me direct the next time you are coming to Richmond, i would be... More 

Denver, Colorado
Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Highly recommend Doubletree. First time at this hotel and was pleasantly surprised. Great staff very pleasant and helpful. Rooms, while a bit small, were bright and immaculate, with comfortable beds and nice bathroom. Location was very good for southwest side of Richmond Metro. Reasonably priced. Will stay here again next time in town.

Was this review helpful? Yes
Mike W, General Manager at DoubleTree by Hilton Richmond-Midlothian, responded to this review

Thank you for taking the time to complete a survey for our hotel. We appreciate all of your nice comments on our staff, guest rooms including bed comfort and bathrooms. Thanks again for choosing to stay with us and we look forward to seeing you again soon. More 

Pickerington, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Hotel was very clean and quiet; staff was excellent, and the food was really good. Like the idea that you could choose to get a continental buffet or a full breakfast bar buffet. Prices very reasonable...

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Mike W, General Manager at DoubleTree by Hilton Richmond-Midlothian, responded to this review

Thank you for taking the time to complete a survey for our hotel. On behalf of our team, we appreciate all of your nice comments on our staff, the overall cleanliness and the quality of our food in the restaurant. Thanks again for choosing to stay with us and we hope to see you again soon. More 

Elon, United States
2 reviews
5 of 5 stars Reviewed 2 weeks ago

I really experienced a professional, personal and extremely friendly stay at the Double Tree by Hilton. I recommend this Hotel and personnel for any group or personal visit. The location seemed safe and accessible for parking and moving about in the city. It just doesn't get any better than this.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Mike W, General Manager at DoubleTree by Hilton Richmond-Midlothian, responded to this review

Thank you for taking the time to complete a survey for our hotel. On behalf of our team, we appreciate all of your nice comments on our hotel. Thanks for staying with us and we hope to see you again soon. More 

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