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BEST WESTERN Executive Hotel

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7007 West Broad Street, Richmond, VA 23294
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BEST WESTERN Executive Hotel
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BEST WESTERN Executive Hotel
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165 reviews from our community

Traveler rating
    54
    57
    29
    14
    11
See reviews for
59
36
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36
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
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There are newer reviews for BEST WESTERN Executive Hotel
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Richmond, Virginia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 11, 2014

We had family come in for a visit and we chose this hotel based on reviews and location. We had a great time. The staff were friendly and the rooms were really clean. We enjoy the breakfast and the out door pool. Would stay again.

Was this review helpful? Yes
1 review
3 of 5 stars Reviewed August 8, 2014

this was my business stay.I have stayed three times in this hotel, location was good, staff was good, I can recommand this hotel, good breakfast. Instructions in the rooms were enough. aaabbbbbccccdddddeeeeeffffff

Review collected in partnership with Best Western

Was this review helpful? Yes
Burke, United States
1 review
4 of 5 stars Reviewed August 5, 2014

The hotel was everything I expected, and actually much nicer for the money than I would have thought. The breakfast was a bit weak, but the staff was great and the room was clean and ready. I would stay here again for sure.

Review collected in partnership with Best Western

Was this review helpful? Yes
JPManagement, Director of Sales at BEST WESTERN Executive Hotel, responded to this review

Dear Steven T, Thank you for the positive review about cleanliness and Value for money paid. I would like to ask you to contact me by email if you have a moment to ask your suggestions for Breakfast. I will share your positive compliments with our staff. Sandy Sizemore Director of Sales sandy@jphospitality.com More 

Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 of 5 stars Reviewed August 4, 2014

We usually stay at the Best Western, near The Richmond Airport, but had an event closer to the Executive - the airport location is nicer. The bathrooms are bigger, there is a loveseat, the food is the correct temperature. Will be back at the airport Best Western, next time in Richmond

Review collected in partnership with Best Western

Was this review helpful? Yes
JPManagement, Director of Sales at BEST WESTERN Executive Hotel, responded to this review

815 Brenda, I am sorry we did not meet your expectations at our property. The other property is a converted of another brand so they do have a different layout. We find guests love us for our staff, Clean rooms, convenience to restaurants and area around our hotel. I hope you would give us another chance to WOW you. Sandy... More 

Cincinnati
Top Contributor
145 reviews 145 reviews
42 hotel reviews
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed July 31, 2014

The room was clean, the bed comfy. There were a sufficient number of lights to adequately light the room. The bathroom was tiny with smallish shower and toilet. The sink was in the room itself. On the second night, our keys didn't work. Twice. And the first time I went down to the front desk, there was no one there... More 

Was this review helpful? Yes
JPManagement, Director of Sales at BEST WESTERN Executive Hotel, responded to this review

Dear WVUNeal, I agree it is the little things. I wish we had an opportunity to correct items on your stay. Our front desk which also sometimes has to run and item to a guest instead of asking the guest to come downstairs can be away from the desk. Our staff actually came to me after reading your review about... More 

Catonsville, United States
1 review
4 of 5 stars Reviewed July 30, 2014

Overall the hotel and front desk staff was great. Was here for son's AAU basketball tournament for the weekend. The rooms were clean upon arrival, only issue was the next day the cleaning staff (which did not seem to speak or understand English!) was slow with refreshing our rooms with new towels and wash cloths. Poor Service there.

Review collected in partnership with Best Western

Was this review helpful? Yes
JPManagement, Director of Sales at BEST WESTERN Executive Hotel, responded to this review

Dear MelissaG, I know how tiring it must be to travel with youth sports, I will follow up to the delay in getting fresh towels for your group. Always feel free to ask a front desk staff for towels as usually there are some there that we keep for just your occasion. When your family travels again for sports please... More 

Weems, Virginia
2 reviews
5 of 5 stars Reviewed July 29, 2014

My family and I have stayed at this hotel for several days! The room was so nice, very clean, and so comfortable! They have very wonderful and friendly staffs willing and able to help you for all your needs! I enjoyed the breakfast they served too especially my favorite was sausage with gravy biscuit on the side was so yummy... More 

Was this review helpful? Yes
JPManagement, Director of Sales at BEST WESTERN Executive Hotel, responded to this review

Dear Wonsontangela, Thank you for your great response. I love when people have not had gravy biscuits and ask what they are- I call them comfort food. I hope you enjoyed your vacation in the Richmond VA area and can come back again soon. Sandy Sizemore Director of Sales More 

Pittsburgh, Pennsylvania
Senior Contributor
43 reviews 43 reviews
13 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed July 27, 2014

I have stayed in this hotel 3 times this year. It is usually a good value unless there is an event going on. The staff is helpful. It is clean, and the bed is comfortable. This is not a fancy place. If you want fancy stay at one of the other nearby hotels for a lot more money. If you... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
JPManagement, Director of Sales at BEST WESTERN Executive Hotel, responded to this review

Dear Birderpa, I am so glad you enjoyed your stay. I am glad your received your Kindle back - I actually tried to find the right FedEx box to return it. Thank you for sharing your visit I hope we see you again soon and try and Earn a perfect score from you! Sandy Sizemore Director of Sales More 

New York, United States
1 review
2 of 5 stars Reviewed July 22, 2014

I got issues with Room, Breakfast and GYM. I don't recommend this place.The room was not available until I escalated to customer care. Gym does not free weights and it has old machines. Breakfast is just ok

Review collected in partnership with Best Western

Was this review helpful? Yes
JPManagement, Director of Sales at BEST WESTERN Executive Hotel, responded to this review

Dear Prabhat N., I want to thank you for sharing your concerns with our hotel. We are currently having our gym refurbished and all equipment repaired. We take your concerns seriously and always like to solve our guests concerns while you are staying so your stay is the best possible. I hope you visit again when our gym renovation is... More 

Richmond, Virginia
1 review
5 of 5 stars Reviewed July 18, 2014

Chauna was so delightful to deal with. She was very helpful and accommodating. Room was clean and cozy. Chauna gets 5 Stars. :). Breakfast was wonderful. The pool area was very nice . But the company that I kept was the highlight,. Chauna Thanks again

Was this review helpful? Yes
JPManagement, Director of Sales at BEST WESTERN Executive Hotel, responded to this review

Dear Danny H., Thank you for the Great comments about Chauna and Breakfast. Having a welcoming staff seems to help the guests keep a smile on their face for the rest of their day. I am glad you enjoyed our breakfast and can come back soon and stay. Thank you, Sandy Sizemore Director of Sales More 

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