We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

BEST WESTERN Executive Hotel

Hotel website
Hotel deals
7007 West Broad Street, Richmond, VA 23294
Special Offer
1,000 bonus reward points
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
1 room 1 guest
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Professional photos
BEST WESTERN Executive Hotel
View Map
Add Photo Write a Review

214 Reviews from our TripAdvisor Community

Your overall rating of this property
Roll over, then click to rate
  Click to rate
Traveler rating
    76
    73
    37
    16
    12
See reviews for
74
46
20
48
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Russian first
  • Any
English first
  • All months
    (214)
  • Mar-May only
    (59)
  • Jun-Aug only
    (81)
  • Sep-Nov only
    (45)
  • Dec-Feb only
    (29)
All months
There are newer reviews for BEST WESTERN Executive Hotel
See the most recent reviews
Virginia Beach, Virginia
1 review
5 of 5 stars Reviewed May 22, 2015

Not much was wrong with my stay, as a matter of fact nothing went wrong! Upon arrival I was greeted and accommodated to the fullest extent. The hotel manger Mrs. Susan Smith went above and beyond to accommodate me. The rooms were nice, and very spacious. Everything was just AMAZING.

Was this review helpful? Yes
JPManagement, Manager at BEST WESTERN Executive Hotel, responded to this review

Accommodating guests is our number one priority and we’re so happy that we could do so for you! Our general manager, Susan, is excellent at servicing our customer’s needs and was more than happy to help get you settled in and ready for the big day! Next time you’re in town and have time to sightsee, a few hours spent... More 

Godwin, North Carolina
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 20, 2015

We were in Richmond for a wedding and this was very convenient and a good price. The neighborhood was just outside of the main part of the city. We did not do any sightseeing since we had wedding activities to attend. However, there were opportunities nearby if someone wanted to go to a museum or park. Restaurants were nearby also,... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
suresnes
Level Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed May 19, 2015

The Hotel is a little bit far from downtown but is easy to connect as the hiwghway is close to the area. Rooms are spacy and well furnished and clean. the location is much more convenient for people having business or meetings on this side of the city.

Review collected in partnership with Best Western

Was this review helpful? Yes
Tampa, Floridq, United States
2 reviews
5 of 5 stars Reviewed May 16, 2015

This hotel is managed by a courteous, professional and helpful manager. Due to availability, we had to spend the first night on a smoking-allowed second floor. We were transferred to the non-smoking third floor on the next day. The manager personally attended to our case. We sincerely commend her helpfulness and take the opportunity to express our appreciation.

Review collected in partnership with Best Western

Was this review helpful? Yes
Leesburg, Virginia
1 review
3 of 5 stars Reviewed May 15, 2015

the service reps were excellent and very helpful, but they were hampered by what appears to be a clunky system. My wife and daughter realized they had to stay another night. They tried to extend at the desk and were told that they couldn't do it that way because I had made the reservation for them. They called me and... More 

Was this review helpful? Yes
JPManagement, Manager at BEST WESTERN Executive Hotel, responded to this review

Ken, Thank you for submitting feedback on Trip Advisor. We are sorry that we did not exceed your expectations during your reservation process. We did not mean to inconvenience you for a long period of time while we worked to resolve your We have shared your feedback to the staff so situations like this do not happen in the future.... More 

Staten Island, New York, United States
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed May 12, 2015

At check in, she asked questions that were not needed: reservation was for 3. She wanted to know if we wanted a King or 2 beds ! She told me it would cost $20, for extra processing, if we wanted to change from smoking to non-smoking, because I made a mistake with the reservation. Then she started to search for... More 

Was this review helpful? Yes
williamsburg, va
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed April 27, 2015

The good: clean, quiet room, comfortable beds, delightful staff, good location for our visit to VA Museum of Fine Arts, wifi in room. The not so good: looks and feels shabby, needs updating of decor, tears in lampshades, carb-filled breakfast in spite of comment from hotel on Trip Advisor site that protein items had been added

Was this review helpful? Yes
JPManagement, Manager at BEST WESTERN Executive Hotel, responded to this review

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We have recently added new items to our breakfast menu for all appetites.... More 

Williamsburg, Virginia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed April 24, 2015

Amanda, the concierge, was so helpful in assisting our needs. After booking through a third party, hotwire, my boyfriend and I were incorrectly booked into a smoking room, although it was supposed to be a nonsmoking. Due to a race the same weekend, there were no other rooms available. Amanda went to extreme lengths to assist us in ensuring we... More 

Was this review helpful? Yes 2
JPManagement, Manager at BEST WESTERN Executive Hotel, responded to this review

We are pleased that you enjoyed your recent stay with us during the Nascar Race at the Richmond International Raceway (RIR). Thank you for your wonderful comments on Amanda and the exceptional customer service you received. Always a pleasure to know that our guest are satisfied when they leave us. If I can assist you in the future please feel... More 

Falls Church, Virginia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 19, 2015

Best Western has everything needed for a comfortable and inexpensive stay. Staff are pleasant and efficient, rooms are fine, breakfast is so convenient, and the price is right. I have stayed in several Best Western Hotels, mostly in Virginia, and have found all provide the same level of quality and comfort. Also, our son is disabled and uses a wheelchair.... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
JPManagement, Manager at BEST WESTERN Executive Hotel, responded to this review

It was a pleasure to have you return for another stay at our hotel. I enjoyed speaking with you during the check in process. We appreciate all of your kind comments and feedback about your stay with us. I am glad we were able to assist you when you encountered a issue that needed our immediate attention. It pleases us... More 

Philadelphi, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed April 13, 2015

I enjoyed Best Western. Hotel is clean and inviting. Staff is friendly and professional. Check out is too early. You pay for a whole day, and check out is at 11:00. Our family was also charged for an entire day, but we did not check-in until 3:00 a.m. on Saturday. We paid for 3 days, and I feel like we... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
JPManagement, Manager at BEST WESTERN Executive Hotel, responded to this review

Thank you for informing us of your recent stay with Best Western Executive Hotel. We are pleased that you enjoyed your stay with us and that our staff provided your with friendly customer service during your two night stay. We apologize that you were charged for a full day. We block your room to ensure that the room you requested... More 

Questions? Get answers from hotel staff and past guests. Ask a question

18 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (17)
Viewed
Bathroom (4)
Viewed
Room/suite (5)
Viewed
Other (8)

Management photos: Courtesy of the property manager

Viewed
All management photos (1)
Viewed
Hotel & grounds (1)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Richmond hotels
1.3 mi away
Country Inn & Suites By Carlson, Richmond West at I-64
11.2 mi away
Red Roof Inn - Richmond South
7.8 mi away
BEST WESTERN PLUS Governor's Inn
Show Prices
Show Prices
Show Prices
1.3 mi away
Quality Inn West End
Quality Inn West End
#39 of 84 in Richmond
3.5 of 5 stars 132 reviews
0.3 mi away
Hampton Inn & Suites Richmond/Glenside
3.9 mi away
Clarion Hotel Richmond Central
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay