not too happy since online price was cheaper but then you do not get the points. they should learn from Holiday Inn Price Guarranted. also the hotel should upgrade the rooms need retouch not the best but was OK i guess

I had to go back to Richmond to visit sick family member suddenly. After disappointing stay at Embassy Suites, I chose to stay at BW, which is right next door and half the price. It's a nice basic hotel. My room was nice and spacious. The elevators were quick and hall was quiet. Breakfast was standard hotel buffet - self... More

We were in town for a business meeting and decided to stay overnight in Richmond. The Best Werstern was 0.2 miles from our meeting location and the price was right. I have to commend Chauna at the front desk for some of the kindest service I have received at ANY hotel. She also called after we made it up to... More

I just have to say it has been a long time since anyone in a hotel reception was so caring and efficient as Chauna Jones. It has been a long trip with several cities and several hotels and I messed up my reservation for this hotel. Chauna got on the phone, figured it out, got me a room (all while... More

We were pleased with our stay in room 333 last weekend. The room was clean and spacious and there was plenty of hot water and towels for a lovely bubble bath. The king bed was comfortable. Staff was pleasant.

I can never complain about Best Westerns!! I never met a best western I didnt like.at a fair price. these rooms are a little smaller then I like But still nice and descent staff!! the location was prime!! I loved cant really complain especially the price.

Following Sandy, I spent a couple of nights here. Older hotel, bust looks like probably a 4 or 5 year old renovation. Rooms were average size, but the bathroom was small! Very comfy beds, and everything was clean. The front desk staff, Sean and Shauna were both extremely friendly and helpful, the met my Priceline rate when I called direct!... More