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BEST WESTERN Executive Hotel

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7007 West Broad Street, Richmond, VA 23294
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Best prices for: 1 room 1 guest
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BEST WESTERN Executive Hotel
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204 Reviews from our TripAdvisor Community

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Traveler rating
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    69
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    11
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
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There are newer reviews for BEST WESTERN Executive Hotel
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1 review
5 of 5 stars Reviewed 2 weeks ago

I got lost once I arrived in the city and for the life of me could not find the hotel. Susan Smith, General Manager, stayed on the telephone with me for 40 minutes making sure I arrived safely. I wanted to just publicly thank her In addition. I was pleasurably surprised at how well the hotel looked, how nice it's... More 

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2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

During my stay at this Best Western, I was most delighted with the quality of care I received from the staff. The manager, Sue, was very helpful and acted in a professional demeanor, always assisting me when I need it. The staff, including Mitchell and Vincente, went well above and beyond what you would expect from the average front desk... More 

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1 review
5 of 5 stars Reviewed 2 weeks ago

I had read reviews about the breakfast..or staff...or how clean..in response 1. There IS protein for breakfast!!! 2. Clean 3. Quiet 4. Close to EVERYTHING!! If you don't want to drive to go downtown? Bus stop directly in front 5. AWESOME staff. We a problem with something on MY end not theirs and they came up with a solution that... More 

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Charleston
Level Contributor
78 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Offering free breakfast, this is a clean and quiet hotel. They have free wi-fi and offer free parking as well. For our family, it's the location that is great. It's right on West Broad with lots of restaurants and literally around the corner from Westport Rehab Nursing Center, where we visit my Aunt.

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Macon, North Carolina
Level Contributor
286 reviews
122 hotel reviews
common_n_hotel_reviews_1bd8 153 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Amanda welcomed us on our arrival, & based upon our Platinum status with BW Rewards, she upgraded us to a jr suite. She also placed us on the top floor at the end of the hall, which helped make our stay very quiet.she also offered several restaurant recommendations. I mentioned that at the Best Western we had just left in... More 

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Washington DC, District of Columbia
1 review
5 of 5 stars Reviewed 4 weeks ago

Whenever I visit Richmond this hotel is my #1 pic. Susan the general manager is always very friendly and goes out of her way to make sure that her customers have a comfortable stay. Her staff is well trained and helpful. The rooms are very clean and recently renovated. The hot breakfast is also an added bonus. I definitely recommend... More 

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Orlando, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Susan Smith was a delight. Professional and charming, with a wonderful sense of humor. I will be staying at this hotel again in the future. Susan and her staff were helpful in providing us with detail and discounts at local eateries.

Was this review helpful? Yes 1
Charlotte Court House, Virginia
2 reviews
4 of 5 stars Reviewed 4 weeks ago

My husband and I decided to go to Richmond for a weekend getaway. We stayed at the Best Western Executive Hotel on West Broad St. and had a great stay. The hotel staff was extremely friendly and the accommodations were very nice! It was a great hotel for the price. It was very close to Short Pump shopping, which was... More 

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JPManagement, Manager at BEST WESTERN Executive Hotel, responded to this review

We’re so happy to have been able to make your stay a memorable experience, Tonya R.! Richmond is the perfect weekend getaway spot, whether you’re looking for shopping opportunities, historical landmarks or just to kick back and relax in a king size bed. We hope that the next time you need a getaway, the Best Western Executive Hotel will be... More 

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 weeks ago

From the moment we arrived the service was great. The hotel offers a great value for its location. A special thank you to Susan the General Manager. She went above and beyond to help us out. See you in July

Was this review helpful? Yes 1
JPManagement, Manager at BEST WESTERN Executive Hotel, responded to this review

Thank you so much for your kind words! Our staff works around the clock to ensure that every guest has a memorable experience, so it’s great to hear that we were able to make your stay enjoyable! Our general manager, Susan, is a wonderful asset and praise for her is well warranted. We look forward to having you stay with... More 

Xenia, Ohio
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed June 22, 2015

Reserved the room through Priceline. As instructed, I called the hotel several days before and requested 2 beds. I was told "no problem". Arrived about 10:30 p.m., went up to the room and found only one bed. The front desk said they had no other available rooms nor a cot. Without using the room at all, we had to make... More 

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JPManagement, Manager at BEST WESTERN Executive Hotel, responded to this review

We’re very sorry to hear that your stay with us didn’t go as planned, David. We do our best to ensure that we have the rooms requested by our guests, however due to unforeseen circumstances we could not meet your requests on the day of arrival. This is not an issue we come across regularly, so should you need a... More 

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