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BEST WESTERN Executive Hotel

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7007 West Broad Street, Richmond, VA 23294
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BEST WESTERN Executive Hotel
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249 Reviews from our TripAdvisor Community

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Carlisle, Pennsylvania
1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

We had late arrival and checked in with no problems. Check in less than 5 minutes. Room nicely decorated and clean. Manager was very accommodating, all staff was friendly. Free WiFi and breakfast. Great place to stay.

Helpful?
Thank Melissa H
Canton, Michigan
Level Contributor
53 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 3 days ago NEW via mobile

Front desk staff (Tamara) assisted me. She was friendly. Hotel rooms on the 4th floor have an order from the renovations taking place on the 3rd floor. Business center leaves a lot to desired. Sleeping rooms are just okay. Nothing great. Wouldn't recommend this place unless you had no other options.

Helpful?
Thank Concerned38
buffalo
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

excellent staff accommodated all my needs. I would recommend this hotel to all of my friends and family. this hotel is where I would stay on my next visit. I visit this area bimonthly and have stayed in various hotel in the area I do not pick the hotel based on the price, I choose the hotel based on staff... More 

Review collected in partnership with Best Western

Helpful?
Thank Roosevelt T L
JPManagement, Manager at BEST WESTERN Executive Hotel, responded to this review

Mr. Roosevelt, you spoiled us yet again with those amazing donuts! Each day we see your name on our list of arrivals, the whole crew lights up. Kind and caring guests, such as yourself, drive us to do more, go further and exceed expectations at every turn. It’s a pleasure having you with us each and every time at the... More 

Petersburg, Virginia
1 review
3 of 5 stars Reviewed January 6, 2016

I booked this room for my husband and daughter as I was having surgery. Paid for it upfront and then called the hotel and confirmed. Was told yes I had a room with two beds (smoking) Imagine their surprise when they arrive( after 18 hours at the hospital) they no longer have this room and was given a so called... More 

Helpful?
Thank Ecko M
JPManagement, Manager at BEST WESTERN Executive Hotel, responded to this review

Ecko M, we’re very disheartened to hear that we were unable to go above and beyond your expectations! While we do try to accommodate all of our guest’s needs, there are times when situations beyond our control prevent us from being able to give you our absolute best. We are very sorry that the room type they selected was unavailable... More 

Newark, United States
1 review
4 of 5 stars Reviewed December 29, 2015

Stayed here while visiting family. I love this place because it is mostly business travelers and it is quiet. No children running around. It is close to where we need to be for our family. I will use this place again.

Review collected in partnership with Best Western

Helpful?
Thank Sherry S
JPManagement, Manager at BEST WESTERN Executive Hotel, responded to this review

It was lovely having you with us, Sherry S! While we have tailored our experience to that of business travelers, families and those just looking for a quiet night to themselves have both expressed their love of our location. With an abundance of shopping opportunities, local restaurants and award winning locations nearby, you would be hard-pressed not to have a... More 

Portsmouth, United States
1 review
3 of 5 stars Reviewed December 17, 2015

Hotel is located within a short driving distance from many restaurants and shops. A bit difficult to find if you don't know where you are going as the address is Broad Street but the access to the hotel is behind a service station on Broad Street. Room was clean and comfortable, but had visible signs of repair due to water... More 

Review collected in partnership with Best Western

Helpful?
Thank Valerie G
JPManagement, Manager at BEST WESTERN Executive Hotel, responded to this review

Valerie G, it was great having you stay with us! We’re always looking for ways to improve and, after some renovation, we’re sure you’ll find your next stay with us to be even more enjoyable than the last. We are slightly off the main road, which can prove to be difficult for first-time visitors; if you’re traveling through and are... More 

buffalo
2 reviews
5 of 5 stars Reviewed November 24, 2015

excellent service at this hotel the staff was very nice and polite . the manager was friendly and professional. the hotel are clean and the overall service are great I would give this hotel a four star

Review collected in partnership with Best Western

Helpful?
Thank Roosevelt T L
JPManagement, Manager at BEST WESTERN Executive Hotel, responded to this review

It was a delight having you stay with us recently! The donuts you provided for the staff were much appreciated; in fact, not a day goes by that at least one staff member here at the Best Western Executive Hotel doesn’t ask if “Mr. Doughnut Man” is coming in. We look forward to having you back with us again soon... More 

Culpeper, United States
1 review
5 of 5 stars Reviewed November 23, 2015

This hotel was in a very convenient location to 64 and several restaurants and not too far from the Richmond Raceway. The check in staff was very friendly and helpful. The breakfast was great in comparison to a normal free hotel meal. Would definitely recommend this hotel and will stay here again when next in the area.

Review collected in partnership with Best Western

Helpful?
Thank Bethany L
JPManagement, Manager at BEST WESTERN Executive Hotel, responded to this review

It’s wonderful to hear that you enjoyed your stay with us! We’re so happy you touched on the Richmond Raceway; as amazing as the plethora of restaurant and shopping opportunities are, many guests don’t realize how close we are to the race track. Don’t forget that race weekend is coming up in April and we tend to sell out very... More 

New Smyrna Beach, Florida
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed November 17, 2015

This hotel was moderately priced with reasonably good reviews so I gave it a try. The lady at the desk was the happiest desk person I've ever met and it immediately put me in a good mood. Knowledgeable staff. A "Fridays" out front and decent BBQ place across street. Good neighborhood. Place was clean, including bathroom/shower. Internet worked well. Breakfast... More 

Review collected in partnership with Best Western

Helpful?
1 Thank Charlotte P
JPManagement, Manager at BEST WESTERN Executive Hotel, responded to this review

It was wonderful to have you with us at the Best Western Executive Hotel, Charlotte P! Happy front desk associates make for even happier guests, and it sounds like we made quite the impression. We’re very happy to hear that you enjoyed your stay and we look forward to having you back with us in the near future! Should you... More 

Newport News, Virginia
Level Contributor
102 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
2 of 5 stars Reviewed November 16, 2015

I've stayed at this property many, many times. I have always had a good experience. When I got there this time I was told I had a non-smoking room on a smoking floor. When I asked if there were other rooms avaiable I was told they were full. The hallways of this floor smelled terribly. Even though my room didn't... More 

Review collected in partnership with Best Western

Helpful?
Thank 1Chuckh
JPManagement, Manager at BEST WESTERN Executive Hotel, responded to this review

We’re very sorry to hear your experience with us at the Best Western Executive Hotel was not as planned. During busy weekends when we have groups in-house, we do our best to keep guests away from the smoking floor unless otherwise requested. It is very unfortunate that we did not have an alternative room for you and apologize that we... More 

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