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BEST WESTERN Executive Hotel

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7007 West Broad Street, Richmond, VA 23294
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BEST WESTERN Executive Hotel
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BEST WESTERN Executive Hotel
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176 reviews from our community

Traveler rating
    58
    59
    34
    14
    11
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38
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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    (55)
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    (45)
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London, United Kingdom
Top Contributor
71 reviews 71 reviews
45 hotel reviews
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

A barely average and rather dowdy hotel, with excellent w-fi and haphazard housekeeping. Three reasons why I won't stay there again: 1. The wash basin is in the bedroom, not the bathroom. 2. The window doesn't open, leaving the room stale and stuffy. 3. The heating/aircon is noisy and manual - so it isn't possible to maintain an even temperature... More 

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1 review
4 of 5 stars Reviewed 5 days ago NEW

Great price for a Holiday weekend! Staff here ard very helpful! Great customer service! We wanted a bigger room, because we felt like the other room was a little tight. Without any complications we were able to upgrade our room at a low cost. Also, there are plenty of place to go to nearby. Housekeepers are very nice

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Virginia Beach, Virginia
1 review
5 of 5 stars Reviewed 5 days ago NEW

Not much was wrong with my stay, as a matter of fact nothing went wrong! Upon arrival I was greeted and accommodated to the fullest extent. The hotel manger Mrs. Susan Smith went above and beyond to accommodate me. The rooms were nice, and very spacious. Everything was just AMAZING.

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Godwin, North Carolina
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

We were in Richmond for a wedding and this was very convenient and a good price. The neighborhood was just outside of the main part of the city. We did not do any sightseeing since we had wedding activities to attend. However, there were opportunities nearby if someone wanted to go to a museum or park. Restaurants were nearby also,... More 

Review collected in partnership with Best Western

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suresnes
Contributor
15 reviews 15 reviews
14 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

The Hotel is a little bit far from downtown but is easy to connect as the hiwghway is close to the area. Rooms are spacy and well furnished and clean. the location is much more convenient for people having business or meetings on this side of the city.

Review collected in partnership with Best Western

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Tampa, Floridq, United States
2 reviews
5 of 5 stars Reviewed 1 week ago

This hotel is managed by a courteous, professional and helpful manager. Due to availability, we had to spend the first night on a smoking-allowed second floor. We were transferred to the non-smoking third floor on the next day. The manager personally attended to our case. We sincerely commend her helpfulness and take the opportunity to express our appreciation.

Review collected in partnership with Best Western

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Leesburg, Virginia
1 review
3 of 5 stars Reviewed 1 week ago

the service reps were excellent and very helpful, but they were hampered by what appears to be a clunky system. My wife and daughter realized they had to stay another night. They tried to extend at the desk and were told that they couldn't do it that way because I had made the reservation for them. They called me and... More 

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JPManagement, Manager at BEST WESTERN Executive Hotel, responded to this review

Ken, Thank you for submitting feedback on Trip Advisor. We are sorry that we did not exceed your expectations during your reservation process. We did not mean to inconvenience you for a long period of time while we worked to resolve your We have shared your feedback to the staff so situations like this do not happen in the future.... More 

Staten Island, New York, United States
Contributor
12 reviews 12 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

At check in, she asked questions that were not needed: reservation was for 3. She wanted to know if we wanted a King or 2 beds ! She told me it would cost $20, for extra processing, if we wanted to change from smoking to non-smoking, because I made a mistake with the reservation. Then she started to search for... More 

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williamsburg, va
Contributor
11 reviews 11 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The good: clean, quiet room, comfortable beds, delightful staff, good location for our visit to VA Museum of Fine Arts, wifi in room. The not so good: looks and feels shabby, needs updating of decor, tears in lampshades, carb-filled breakfast in spite of comment from hotel on Trip Advisor site that protein items had been added

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JPManagement, Manager at BEST WESTERN Executive Hotel, responded to this review

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We have recently added new items to our breakfast menu for all appetites.... More 

Williamsburg, Virginia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Amanda, the concierge, was so helpful in assisting our needs. After booking through a third party, hotwire, my boyfriend and I were incorrectly booked into a smoking room, although it was supposed to be a nonsmoking. Due to a race the same weekend, there were no other rooms available. Amanda went to extreme lengths to assist us in ensuring we... More 

Was this review helpful? Yes 1
JPManagement, Manager at BEST WESTERN Executive Hotel, responded to this review

We are pleased that you enjoyed your recent stay with us during the Nascar Race at the Richmond International Raceway (RIR). Thank you for your wonderful comments on Amanda and the exceptional customer service you received. Always a pleasure to know that our guest are satisfied when they leave us. If I can assist you in the future please feel... More 

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