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BEST WESTERN Executive Hotel

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7007 West Broad Street, Richmond, VA 23294
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Best prices for: 1 room 1 guest
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BEST WESTERN Executive Hotel
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191 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
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Charleston
Level Contributor
78 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Offering free breakfast, this is a clean and quiet hotel. They have free wi-fi and offer free parking as well. For our family, it's the location that is great. It's right on West Broad with lots of restaurants and literally around the corner from Westport Rehab Nursing Center, where we visit my Aunt.

Was this review helpful? Yes
Macon, North Carolina
Level Contributor
282 reviews
121 hotel reviews
common_n_hotel_reviews_1bd8 152 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Amanda welcomed us on our arrival, & based upon our Platinum status with BW Rewards, she upgraded us to a jr suite. She also placed us on the top floor at the end of the hall, which helped make our stay very quiet.she also offered several restaurant recommendations. I mentioned that at the Best Western we had just left in... More 

Was this review helpful? Yes
Washington DC, District of Columbia
1 review
5 of 5 stars Reviewed 5 days ago NEW

Whenever I visit Richmond this hotel is my #1 pic. Susan the general manager is always very friendly and goes out of her way to make sure that her customers have a comfortable stay. Her staff is well trained and helpful. The rooms are very clean and recently renovated. The hot breakfast is also an added bonus. I definitely recommend... More 

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Orlando, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Susan Smith was a delight. Professional and charming, with a wonderful sense of humor. I will be staying at this hotel again in the future. Susan and her staff were helpful in providing us with detail and discounts at local eateries.

Was this review helpful? Yes 1
Charlotte Court House, Virginia
2 reviews
4 of 5 stars Reviewed 1 week ago

My husband and I decided to go to Richmond for a weekend getaway. We stayed at the Best Western Executive Hotel on West Broad St. and had a great stay. The hotel staff was extremely friendly and the accommodations were very nice! It was a great hotel for the price. It was very close to Short Pump shopping, which was... More 

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JPManagement, Manager at BEST WESTERN Executive Hotel, responded to this review

We’re so happy to have been able to make your stay a memorable experience, Tonya R.! Richmond is the perfect weekend getaway spot, whether you’re looking for shopping opportunities, historical landmarks or just to kick back and relax in a king size bed. We hope that the next time you need a getaway, the Best Western Executive Hotel will be... More 

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

From the moment we arrived the service was great. The hotel offers a great value for its location. A special thank you to Susan the General Manager. She went above and beyond to help us out. See you in July

Was this review helpful? Yes 1
JPManagement, Manager at BEST WESTERN Executive Hotel, responded to this review

Thank you so much for your kind words! Our staff works around the clock to ensure that every guest has a memorable experience, so it’s great to hear that we were able to make your stay enjoyable! Our general manager, Susan, is a wonderful asset and praise for her is well warranted. We look forward to having you stay with... More 

Xenia, Ohio
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Reserved the room through Priceline. As instructed, I called the hotel several days before and requested 2 beds. I was told "no problem". Arrived about 10:30 p.m., went up to the room and found only one bed. The front desk said they had no other available rooms nor a cot. Without using the room at all, we had to make... More 

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JPManagement, Manager at BEST WESTERN Executive Hotel, responded to this review

We’re very sorry to hear that your stay with us didn’t go as planned, David. We do our best to ensure that we have the rooms requested by our guests, however due to unforeseen circumstances we could not meet your requests on the day of arrival. This is not an issue we come across regularly, so should you need a... More 

LATTA, United States
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

This property was next to an Embassy Suites and provided a comfortable room, very pleasant staff, affordable price quick access to the Short Pump area and I-64. I would recommend this property to anyone visiting the Richmond, Virginia area.

Review collected in partnership with Best Western

Was this review helpful? Yes
JPManagement, Manager at BEST WESTERN Executive Hotel, responded to this review

Thank you so much for your glowing review, David! Our staff does their best to give you a memorable experience while you’re with us and your kind words have been very rewarding to us all. Short Pump is a very highly regarded area, as the plethora of shopping and dining experiences are far too many to possibly even count! Whenever... More 

Level Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

I stayed here during the Special Olympics state finals held at University of Richmond last weekend. The hotel is no more than a 10 minute drive to/from the University which made it very convenient since my family member was a participant & stayed in the dorm. I could go back & forth with no problem. It is also right off... More 

Was this review helpful? Yes
JPManagement, Manager at BEST WESTERN Executive Hotel, responded to this review

Our convenience to many nearby landmarks, shopping opportunities and universities are just some of the many reasons guests choose to stay with us while in Richmond. We’re so happy that you were able to take advantage of that while attending your event! As always, customer service is our top priority, and we were more than happy to help you with... More 

Chesapeake, Virginia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I would like to express how very grateful we are for one of the employees at the Richmond location. His name is Mitchell Bumpower. My whole family rented three rooms for my granddaughters graduation. We were all standing around in the lobby talking about where we were going to take the small children to lunch before the ceremony. We asked... More 

Was this review helpful? Yes 2
JPManagement, Manager at BEST WESTERN Executive Hotel, responded to this review

It’s wonderful to hear such a glowing opinion from a wonderful guest! Mitchell was very happy he could help you recover the card and definitely felt the appreciation as each member of the family approached him to thank him personally. Our goal is to provide the best customer service as possible and we’re very pleased to hear that we made... More 

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