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BEST WESTERN Executive Hotel

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7007 West Broad Street, Richmond, VA 23294
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BEST WESTERN Executive Hotel
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BEST WESTERN Executive Hotel
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161 reviews from our community

Traveler rating
    53
    55
    29
    14
    10
See reviews for
57
36
13
34
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
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Boston, Massachusetts
Contributor
15 reviews 15 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here with my daughter on visit to University of Richmond. Easy to get to the campus between 10 - 15 minutes. Tons of stuff - restaurants and shopping - along broad street (street hotel is on). Room was nice. Clean and organized. Staff was friendly. Price was very good. Was wondering if there would be road noise - our... More 

Was this review helpful? Yes
JPManagement, Manager at BEST WESTERN Executive Hotel, responded to this review

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in... More 

Wilmington, North Carolina
Senior Contributor
48 reviews 48 reviews
12 hotel reviews
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Stayed here one night while passing by on interstate. Fairly clean, low end hotel. Second floor is smoking so avoid being close to that if you're not a smoker. Breakfast was just Danishes and muffins and sausage gravy. No protein. No decaf coffee. Rate was still $90 a night. We'd have been better off staying somewhere a little more expensive... More 

Was this review helpful? Yes
JPManagement, Manager at BEST WESTERN Executive Hotel, responded to this review

Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations with our breakfast. We always welcome feedback and look for ways to improve. Recently, we have added a few items the guests have suggested, and if you are available to send... More 

Falls Church, Virginia
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 2 weeks ago

The Best Western Executive is located right on Broad Street near the interstate and near the city center, museums and historical sites. It is close to restaurants and stores so convenient for just about everything. The hotel itself is comfortable and provides all the essentials for a clean and comfortable stay at a reasonable price.

Review collected in partnership with Best Western

Was this review helpful? Yes
JPManagement, Manager at BEST WESTERN Executive Hotel, responded to this review

Suzanne thank you for taking the time to complete a review on our behalf. Your business is very important to us and we value your feedback. I will pass your feedback along to our staff. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact... More 

Fayetteville, North Carolina
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed one night while in town for a Cheer competition. This hotel staff was great from the time we checked in to the time we left. The front desk manager checked us in very quickly and made us fell safe and welcome the entire time we were there. The room is a little small but was very clean and functionable.... More 

Was this review helpful? Yes
JPManagement, Manager at BEST WESTERN Executive Hotel, responded to this review

Thank you for submitting a review in regards to your stay at our facility. We are pleased to know that you were giving exceptional customer service from the staff. We enjoy the feedback that we received from you about your stay with us. I apologize our breakfast did not meet your expectations. We have tried enhancing our breakfast by adding... More 

1 review
5 of 5 stars Reviewed 4 weeks ago

My man Justin took care of me the 4 nights I stayed with Best western and he treated me like family! Checked to make sure ny accommodations were up to par and offered local eating recommendations. I will definitely be back!!!

Was this review helpful? Yes
JPManagement, Manager at BEST WESTERN Executive Hotel, responded to this review

Sterling, Thank you for submitting a review on Trip Advisor regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I... More 

Richmond, Virginia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Great facility, and great help from the front desk. I recently left some items in my room after checking out and upon calling, Amanda spared no time helping to retrieve my items! She was great! Doesn't hurt that she was cute as well! I will definitely be back on my business trips!

Was this review helpful? Yes 2
JPManagement, Manager at BEST WESTERN Executive Hotel, responded to this review

Thank you so much for your positive comments towards our hotel and front desk staff. I am pleased we could assist you in a timely matter in regards to some of your personal items being left behind. We strive to please each and every one of our customers during their stay. Please do not hesitate to contact me in the... More 

Richmond, Virginia
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 19, 2015

I would like to say the girl at your front desk is very friendly and helpful. Always nice to have such a friendly person when you're staying at a hotel. She was knowledgeable about the area; which is nice when you're not familiar with the area.

Was this review helpful? Yes 3
JPManagement, Manager at BEST WESTERN Executive Hotel, responded to this review

Dear Annabelle, Thank you for providing our hotel with your positive feedback. We value your opinion in helping us to strive for great customer satisfaction. I am pleased we were able to accommodate all your needs during your stay. If you need any further assistance please feel free to reach out to me in the future. I can be reached... More 

Richmond, Virginia
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 17, 2015

When I have long term stays in hotels there are several things I look for to satisfy my needs during my stay. Shower pressure and plenty of hot water...this hotel exceeds my expectations. Comfort of the bed and a good night sleep...this hotels bed allows me to sleep very well. Last is the staff's personalities. Two of the front desk... More 

Was this review helpful? Yes 2
JPManagement, Manager at BEST WESTERN Executive Hotel, responded to this review

Dear Eric, Thank you for taking the time to give feedback on your recent stay with us. We value your opinion of our hotel and were pleased that we exceeded your expectations. It is always nice to hear that our guests experience was a pleasant one. I was pleased to know that Justin and Amanda were available to assist you... More 

Trumbull, Connecticut
Contributor
16 reviews 16 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 16, 2015

After a long ride, I was treated to a friendly welcome by the front desk staff. The room was clean, quite and comfortable. The breakfast offered a variety of breads, juices, cereals etc. Hot food included eggs, meat and they had a waffle maker. I would recommend this hotel to anyone who needs to stay in this area.

Was this review helpful? Yes
JPManagement, Manager at BEST WESTERN Executive Hotel, responded to this review

Dear Chuck, Thank you for taking the time to inform us of your stay recently and your opinion is valued. We are always pleased to know our guests experience with the hotel is a positive one. Hope you come back to stay with us soon. I can always be reached at susan@jphospitality.com or 804-672-7007. Thank You! Susan More 

Richmond, United States
1 review
3 of 5 stars Reviewed February 15, 2015

good value for area if looking for quite place with working shower, good bed, good TV, marginal free WiFi. I stayed all week and most of the guests appeared to be working types. There was none of the partying crowed and that is good because walls appear a little thin. Close to freeway but no road noise. Close to plenty... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
JPManagement, Manager at BEST WESTERN Executive Hotel, responded to this review

Dear Galen, Thank you for taking the time to provide us feedback with your recent stay. We strive to make every guests stay feel like their home away from home. We are pleased that your stay with us was a pleasant experience. Hope you come back to stay with us soon. I can always be reached at susan@jphospitality.com or 804-672-7007.... More 

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