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BEST WESTERN Executive Hotel

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7007 West Broad Street, Richmond, VA 23294
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BEST WESTERN Executive Hotel
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BEST WESTERN Executive Hotel
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167 reviews from our community

Traveler rating
    55
    58
    29
    14
    11
See reviews for
60
37
13
36
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
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Williamsburg, Virginia
1 review
4 of 5 stars Reviewed 3 days ago NEW

Amanda, the concierge, was so helpful in assisting our needs. After booking through a third party, hotwire, my boyfriend and I were incorrectly booked into a smoking room, although it was supposed to be a nonsmoking. Due to a race the same weekend, there were no other rooms available. Amanda went to extreme lengths to assist us in ensuring we... More 

Was this review helpful? Yes 1
Falls Church, Virginia
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

Best Western has everything needed for a comfortable and inexpensive stay. Staff are pleasant and efficient, rooms are fine, breakfast is so convenient, and the price is right. I have stayed in several Best Western Hotels, mostly in Virginia, and have found all provide the same level of quality and comfort. Also, our son is disabled and uses a wheelchair.... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Philadelphi, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

I enjoyed Best Western. Hotel is clean and inviting. Staff is friendly and professional. Check out is too early. You pay for a whole day, and check out is at 11:00. Our family was also charged for an entire day, but we did not check-in until 3:00 a.m. on Saturday. We paid for 3 days, and I feel like we... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
JPManagement, Manager at BEST WESTERN Executive Hotel, responded to this review

Thank you for informing us of your recent stay with Best Western Executive Hotel. We are pleased that you enjoyed your stay with us and that our staff provided your with friendly customer service during your two night stay. We apologize that you were charged for a full day. We block your room to ensure that the room you requested... More 

vinton, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

the staff was very helpful, and even gave us a extended check out of 12 pm instead of 11am was a very nice room and very clean and the breakfast was amazing if ever in that area i will stay again ... thank you Susan for all your help and directions on how to get around

Review collected in partnership with Best Western

Was this review helpful? Yes 1
JPManagement, Manager at BEST WESTERN Executive Hotel, responded to this review

Barry Thank you so much for all your kind comments on Trip Advisor. We value you all of our guests opinions and feedback on their stay. I am proud that my staff provided you with excellent customer service and I was able to help you with directions to your destination. It is great to know you enjoyed the breakfast and... More 

Richmond, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

I have stayed at 5 star hotels and Jason at the front desk is one of the best. The staff is the best feature of this hotel; they go above and beyond in making you feel welcome and taking care of ensuring your stay is confortable from check in to check out.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Suffolk, Virginia
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

We stayed in a king room with a foldout and when entered we thought it looked nice. As I was drawing a bath so I could soak my aching back from working all day, I discovered the toilet overflowing. It would not stop, fortunately my plumber husband was with me and had to turn the water off at the wall.... More 

Was this review helpful? Yes 3
JPManagement, Manager at BEST WESTERN Executive Hotel, responded to this review

Thank you for taking the time out to provide us with feed back about your stay with us . It comes with great dissatisfaction that we was unable to meet or exceed your expectations. Our Maintenance department has addressed those issues so our future guest don't have that experience. I deeply apologize for any inconvenience this may have caused you... More 

Boston, Massachusetts
Contributor
18 reviews 18 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 19, 2015

Stayed here with my daughter on visit to University of Richmond. Easy to get to the campus between 10 - 15 minutes. Tons of stuff - restaurants and shopping - along broad street (street hotel is on). Room was nice. Clean and organized. Staff was friendly. Price was very good. Was wondering if there would be road noise - our... More 

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JPManagement, Manager at BEST WESTERN Executive Hotel, responded to this review

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in... More 

Wilmington, North Carolina
Senior Contributor
48 reviews 48 reviews
12 hotel reviews
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed March 16, 2015

Stayed here one night while passing by on interstate. Fairly clean, low end hotel. Second floor is smoking so avoid being close to that if you're not a smoker. Breakfast was just Danishes and muffins and sausage gravy. No protein. No decaf coffee. Rate was still $90 a night. We'd have been better off staying somewhere a little more expensive... More 

Was this review helpful? Yes
JPManagement, Manager at BEST WESTERN Executive Hotel, responded to this review

Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations with our breakfast. We always welcome feedback and look for ways to improve. Recently, we have added a few items the guests have suggested, and if you are available to send... More 

Falls Church, Virginia
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed March 15, 2015

The Best Western Executive is located right on Broad Street near the interstate and near the city center, museums and historical sites. It is close to restaurants and stores so convenient for just about everything. The hotel itself is comfortable and provides all the essentials for a clean and comfortable stay at a reasonable price.

Review collected in partnership with Best Western

Was this review helpful? Yes
JPManagement, Manager at BEST WESTERN Executive Hotel, responded to this review

Suzanne thank you for taking the time to complete a review on our behalf. Your business is very important to us and we value your feedback. I will pass your feedback along to our staff. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact... More 

Fayetteville, North Carolina
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed March 9, 2015

Stayed one night while in town for a Cheer competition. This hotel staff was great from the time we checked in to the time we left. The front desk manager checked us in very quickly and made us fell safe and welcome the entire time we were there. The room is a little small but was very clean and functionable.... More 

Was this review helpful? Yes
JPManagement, Manager at BEST WESTERN Executive Hotel, responded to this review

Thank you for submitting a review in regards to your stay at our facility. We are pleased to know that you were giving exceptional customer service from the staff. We enjoy the feedback that we received from you about your stay with us. I apologize our breakfast did not meet your expectations. We have tried enhancing our breakfast by adding... More 

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