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Four Points by Sheraton Richmond

3.5 of 5 9901 Midlothian Turnpike, Richmond, VA 23235 (Formerly Sheraton Richmond Park South Hotel)
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Four Points by Sheraton Richmond
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Four Points by Sheraton Richmond
Four Points by Sheraton Richmond
Four Points by Sheraton Richmond
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202 reviews from our community

Traveler rating
    39
    59
    53
    26
    25
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Four Points by Sheraton Richmond
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Calabash, North Carolina
Senior Contributor
39 reviews 39 reviews
19 hotel reviews
124 helpful votes 124 helpful votes
5 of 5 stars Reviewed March 9, 2012

The hotel may be showing some signs of age, could use a carpet shampoo and it probably will need an update in a year or so but it is still a gem. The location makes it easy to get around the sprawl of Richmond and provides a safer alternative to downtown. It is very clean and the housekeeping staff are... More 

Was this review helpful? Yes 2
Huntsville, Alabama
Top Contributor
84 reviews 84 reviews
26 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed January 12, 2012

having stayed here several times before, the deterioration we found this time is really sad.Filthy hallway carpets with bleached out spots here and there, rooms not much cleaner(found a sock from previous occupant under the bed) and the exterior in dire need of power washing are some of the symptoms that made us find a better property after only two... More 

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dschmoll, General Manager at Four Points by Sheraton Richmond, responded to this review

Thank you for taking the time to review our hotel. It is regrettable that your stay with us did not meet the expectations that you previously experienced. One of the major purposes of on-line reviews is to highlight areas for improvement and your feedback provides our hotel with valuable information that we can review to improve on for the future.... More 

Middletown, Delaware
2 reviews
1 of 5 stars Reviewed January 9, 2012

I have been exclusively staying at this hotel over the last year and now my home is infested by carpet beetles. The last two times that I have stayed in this hotel, I found their larvae crawling on the walls and floors. Their staff dismisses the claims until I bring the bugs to them and they have never followed up... More 

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NEW YORK
Senior Contributor
46 reviews 46 reviews
28 hotel reviews
36 helpful votes 36 helpful votes
2 of 5 stars Reviewed January 3, 2012

I've stayed here several times before and always been happy. But not this time. We arrived late in the evening, and I requested a room that didn't have an adjoining room (those doors always allow a lot of noise through). The front desk person could not come up with one, besides on the club floor which they wanted to charge... More 

Was this review helpful? Yes 1
Canada
Senior Contributor
43 reviews 43 reviews
18 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed December 23, 2011

Passing through Virginia for a night heading south, so the location is decent and easy to get to off the highway. I think Sheraton corporate needs to step into this hotel to ensure their usual high standards are being observed. That evening the entire computer system went down so luckily we checked in prior to that event. There was only... More 

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dschmoll, General Manager at Four Points by Sheraton Richmond, responded to this review

As the General Manage of Sheraton Park South Hotel I want to personally thank you for posting your concerns about your recent stay at our hotel. Please allow me to apologize for any inconveniece you experienced during your visit. We rely on an outside service for our internet connection and regret that you were unable to utilize this complimentary service.... More 

New York
Top Contributor
213 reviews 213 reviews
24 hotel reviews
118 helpful votes 118 helpful votes
5 of 5 stars Reviewed November 28, 2011

A beautiful hotel, with a friendly staff. The rooms were spacious and clean, with all the amenities you expect from Sheraton. We stayed in Midlothian, so the location was perfect. Free-WiFi, Starbucks coffee and more.......

Was this review helpful? Yes 1
dschmoll, General Manager at Four Points by Sheraton Richmond, responded to this review

Thank you for taking time to post such positive feedback on TripAdvirsor concerning your recent stay at Sheraton Richmond Park South. The staff and management of our hotel take great pride in providing exceptional service to all guest. From our unique location with rolling hills to our many complimentary amenities such as internet, state of the art fitness center and... More 

Norfolk, Massachusetts
Top Contributor
131 reviews 131 reviews
34 hotel reviews
64 helpful votes 64 helpful votes
3 of 5 stars Reviewed November 22, 2011

I was there for a 1 night stay for a meeting. The lobby is nice but the hallways are shabby. The bedrooms are fine and my room had a nice view overlooking the pond. The pool is small and opens to the outside in the summer. The location is fine...lots of strip malls, restaurants. In addition to the shabbiness of... More 

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Lakewood,Pa
Contributor
14 reviews 14 reviews
9 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed November 2, 2011

The location is great. Beautiful ponds and paths out back. It looks like it should be a great hotel. The down side was constant smell in the bathroom of sewer gas. It also has a very small swimming pool. If you are a Starwood Guest it is probably worth the stay. If not go someplace else.

Was this review helpful? Yes
dschmoll, General Manager at Four Points by Sheraton Richmond, responded to this review

Thank you for your comments on Tripadvisor. Sheraton Richmond Park South is in a great location and the ponds and walking trails just outside our back door are unparallel. We are please to inform you that we have made enhancements to our Core Fitness Center which compliments our indoor/outdoor pool for the enjoyment of all guest. We hope that you... More 

USA
Top Contributor
267 reviews 267 reviews
205 hotel reviews
1,195 helpful votes 1,195 helpful votes
4 of 5 stars Reviewed October 29, 2011

Decent hotel with nice clean rooms. Halways appear to be worn and not in great shape. But rooms are in decent shape. Has a good gym and lots of walking trails around 4 separate large ponds behind the hotel. Well lighted parking lot.

Was this review helpful? Yes 1
Baltimore, Maryland
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 24, 2011

First, I want to say that the hotel was lovely and in an excellent location. This would have been a good review, however, twice they put unauthorized charges to my card that I used to pay. When I called to receive a reason, I was simply told that there was nothing that could be done and to wait 3-5 business... More 

Was this review helpful? Yes 1
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Additional Information about Four Points by Sheraton Richmond

Address: 9901 Midlothian Turnpike, Richmond, VA 23235 (Formerly Sheraton Richmond Park South Hotel)
Phone Number:
Location: United States > Virginia > Richmond
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Four Points by Sheraton Richmond 3.5*
Number of rooms: 194
Reservation Options:
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Also Known As:
Sheraton Richmond
Richmond Sheraton

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