The lobby of this hotel is absolute chaos, People are standing around talking and getting to the fron desk is an absolute nightmare. Noise level in the lobby and Club Level was unacceptable. Don't even think about finding anyone to carry your bags. If they have Bellmen they are on break, permanently. We stayed on The Club Leve. What a... More

I use tripadvisor religiously anytime I go anywhere and I am surprised I didn't this time. I've never stayed at such a poorly rated hotel but I'm glad I didn't check. I thought this hotel was very nice and well kept. They had no problem with my large dog or large wife (she's pregnant) and were very nice. The rooms... More

We stayed here while visiting family in the area. A very nice location with lovely grounds and pool. The room was really nice - clean and comfortable. As with a lot of hotels, the towels could have been nicer and more plentiful. Although we spent very little time at the hotel and didn't try the restaurant or other amenities, we... More

We arrived after 10:00 p.m. and left very early the next morning. Desk clerk on check in was very nice, asked about possible discounts (AAA). Room was clean and bed was comfortable.

The hotel is showing some signs of wear and tear, but all in all, it's still a very good option for staying in south Richmond/Chesterfield. I did not notice any creepy crawlies, or previous occupant dirt in my room or in the areas of the hotel that I visited. The fact that I can bring my dog along without a... More

The hotel may be showing some signs of age, could use a carpet shampoo and it probably will need an update in a year or so but it is still a gem. The location makes it easy to get around the sprawl of Richmond and provides a safer alternative to downtown. It is very clean and the housekeeping staff are... More

having stayed here several times before, the deterioration we found this time is really sad.Filthy hallway carpets with bleached out spots here and there, rooms not much cleaner(found a sock from previous occupant under the bed) and the exterior in dire need of power washing are some of the symptoms that made us find a better property after only two... More

I have been exclusively staying at this hotel over the last year and now my home is infested by carpet beetles. The last two times that I have stayed in this hotel, I found their larvae crawling on the walls and floors. Their staff dismisses the claims until I bring the bugs to them and they have never followed up... More

I've stayed here several times before and always been happy. But not this time. We arrived late in the evening, and I requested a room that didn't have an adjoining room (those doors always allow a lot of noise through). The front desk person could not come up with one, besides on the club floor which they wanted to charge... More