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Four Points by Sheraton Richmond

3.5 of 5 9901 Midlothian Turnpike, Richmond, VA 23235 (Formerly Sheraton Richmond Park South Hotel)
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Four Points by Sheraton Richmond
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Four Points by Sheraton Richmond
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213 reviews from our community

Traveler rating
    44
    62
    54
    27
    26
See reviews for
56
40
13
57
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Bologna, Italy
Top Contributor
77 reviews 77 reviews
21 hotel reviews
35 helpful votes 35 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

I stayed here 4 days for work. Good part is staff is very nice and friendly, room needed some renovation and wasn't as spotless as I like. First night I was given a room with a noisy leak in the bathroom. They changed it right away when I complained but it was a bit annoying. Second day clean service skipped... More 

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Midlothian, Virginia
1 review
5 of 5 stars Reviewed 5 days ago NEW

After the holidays, my wife and I wanted a "Staycation" without the kids at The Four Points by Sheraton Richmond. What a wonderful experience! We checked into a really nice room and had both dinner and breakfast at the hotel. Dinner was fantastic. I had a terrific salmon entree for dinner and breakfast the next morning was a winner. The... More 

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Bedford, New Hampshire
Contributor
14 reviews 14 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

Stayed on 7th floor, needs renovation. Wallpaper not applied well, shower curtain too short to stay in place. Ate breakfast there twice, only the second time were we told about a buffet in another area. Many things were okay, staff was courteous and helpful. Pool is small, and lobby coffee runs out way too soon.

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Hollywood, FL
Contributor
18 reviews 18 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Broken knobs, phone not working and Staff failing to respond to request. May sound like a nightmare, but it really wasn't. Staff was courteous and pleasant; probably missed on this one occasion because the phone wasn't working which they fixed the same day. Need to put better showers & curtains so the water won't leak out of the tub. I... More 

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SMI-Hotelgroup, Manager at Four Points by Sheraton Richmond, responded to this review

We would like to thank you for taking the time to give us your feedback. We are happy to hear that you thought our staff was courteous and Pleasant. We strive to provide excellent customer service and guest experience and value your feedback. We are ongoing some renovations and most of the rooms will now have beautiful new stand up... More 

1 review
1 of 5 stars Reviewed 1 week ago

I made a reservation for three nights and had to change several rooms. I've uploaded pictures of what i saw in several rooms: blood, mold, mildew, heavy dust, ripping walks. Hotel tried to change my room and the others they offered had mold as well. Breakfast yogurt in buffet expired dec 24 and today is 1-15. The hotel manager made... More 

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Megan L, Starwood Hotels at Four Points by Sheraton Richmond, responded to this review

Dear Mehr U, We sincerely apologize for your poor experience at our hotel as the conditions you describe certainly are not the standards we expect our team to uphold. Please rest assured that your comments in regard to your guest room and restaurant have been immediately addressed and properly handled by our team to ensure this does not occur again... More 

1 review
3 of 5 stars Reviewed 1 week ago via mobile

The ceiling had spots of pink mold in several spot and the ceiling was ready to come down. However, the have fixed their breakast experience,someone stationed at the omelette bar to service the guest.

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SMI-Hotelgroup, Manager at Four Points by Sheraton Richmond, responded to this review

Thank you for taking the time to write about your recent stay at our hotel. We are sorry to hear that you had experienced some issues with the room. The situation has been addressed with the proper departments and rest assured that repairs and improvements are in place. We continuously strive to provide excellent service and superb accommodations to our... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

I recently got married at the Four Points hotel and I have to say they made our special day wonderful. MaryBeth was amazing to work with and always did whatever she could to make our day everything we wanted it to be. She came the day of the wedding to help out wherever she could and was a big help.... More 

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SMI-Hotelgroup, Manager at Four Points by Sheraton Richmond, responded to this review

Hello magmoo1985, I appreciate your feedback and the fact that you selected our hotel for your big day! Marybeth and our banquet team will be excited to hear your comments. Thank you for choosing the Four Points by Sheraton Richmond. More 

Newburgh, New York
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

The staff here are extra friendly, and when the hotel is described as "pet-friendly" they mean REALLY pet-friendly. This was our second visit in a month. We had planned to stay elsewhere but returned here because our first visit (in December 2014) was so pleasant. Good food with nice ambiance. The breakfasts are great. The pool is warm and clean,... More 

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I stay at Four Points by Sheraton in Richmond weekly. It is always a great experience. The rooms have been upgraded and are always cleaned to perfection. The staff and reservations line are always professional and pleasant to be greeted by. I wouldn't stay anywhere else, and The Four Points Richmond is my home away from home.

Was this review helpful? Yes 1
Bluffton, South Carolina
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 2 weeks ago

This hotel recently converted to a Four Points. It was a Sheraton before. The hotel is almost done with renovating all the floors. The rooms are large and the ones in the back have a nice view of the grounds, which are especially beautiful in the fall. The hotel has upgraded the lobby and fitness center. The staff is always... More 

Was this review helpful? Yes 1
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Additional Information about Four Points by Sheraton Richmond

Address: 9901 Midlothian Turnpike, Richmond, VA 23235 (Formerly Sheraton Richmond Park South Hotel)
Phone Number:
Location: United States > Virginia > Richmond
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Four Points by Sheraton Richmond 3.5*
Number of rooms: 194
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Also Known As:
Sheraton Richmond
Richmond Sheraton

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