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Four Points by Sheraton Richmond

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9901 Midlothian Turnpike, Richmond, VA 23235 (Formerly Sheraton Richmond Park South Hotel)
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Four Points by Sheraton Richmond
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303 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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New York
Level Contributor
52 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Checkin was quick and easy. Only disappointment was that the room was a little stale smelling, as well as stains on the carpet , but they are renovating this hotel so it should change. It is next to an Applebee's which we tried different review

Was this review helpful? Yes
Richmond, Virginia
5 of 5 stars Reviewed 6 days ago NEW

Farid is the hotel staff you would want in your shift. Every single guest he encounters, he is on a two-fold mission – first, to make you feel good and at home, and second to know the restaurant customer’s needs so he can deliver them in the best way he can. With his high-spirited motivation, gracious smile, and quick-thinking competence,... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
SMI-Hotelgroup, Manager at Four Points by Sheraton Richmond, responded to this review

Wow, thank you so much for the outstanding 5 star review! We are absolutely thrilled that Farid could make your stay with us such a great experience! He is a wonderful, hardworking employee and his efforts will definitely be acknowledged. Thank you again for this kind review, and we hope to see you again soon! More 

Vicenza, Italy
Level Contributor
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Great front desk night staff. I was stranded because of a cancelled flight. The young woman was very accommodating giving us toiletries since our luggage was lost for the night. The shuttle ran 24/7 and promptly picked me up at 0145. The bed was very comfortable and the room sufficient for my needs. They offered breakfast (paid) but we decided... More 

Was this review helpful? Yes
SMI-Hotelgroup, Manager at Four Points by Sheraton Richmond, responded to this review

Thank you for the extremely kind review! We are so glad you enjoyed your accommodations as well as our remarkable staff. Come back to visit soon! More 

Sewell, New Jersey
Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago

I stayed at the Four Points recently, and the stay exceeded my expectations. I had stayed there previously, and the rooms were ok, but you could tell they were still under renovations. Not this time -- the room was well appointed, and everything was in great shape. The only suggestion I could make is to add additional charging ports on... More 

Was this review helpful? Yes
SMI-Hotelgroup, Manager at Four Points by Sheraton Richmond, responded to this review

Thank you so much for the 5-star review and for your loyalty to the Four Points by Sheraton Richmond! We are very pleased to hear that you enjoyed your newly renovated room and that Denise, Bonnie, Ashley, Savanna, and the rest of the staff were pleasant and helpful throughout your stay. Our team strives for exceptional service, and it is... More 

Maricopa, Arizona
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

The Four Points in Richmond was a nice surprise after a long delayed flight from out west. The newly updated lobby and hotel rooms were clean and inviting. The check in staff was polite, and prompt with check in. My room featured a large king size bed, 6 feather pillows and a faux leather reading chair. While the front view... More 

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SMI-Hotelgroup, Manager at Four Points by Sheraton Richmond, responded to this review

Thank you so much for your review! We are thrilled that you completely enjoyed your stay and enjoyed all of the accommodations provided to you. It is our goal to make sure all of our guests have an exceptional stay, and it is great to hear that is being accomplished. Thank you again for the wonderful review, and we hope... More 

Hollywood, FL
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 1 week ago

I travel for business to Richmond and stayed at this location a couple of times. The staff is friendly and willing to help. The issue is with the upkeep and maintenance of the property. I have pictures of cling wrap over the smoke detector, crumpled bed linen, burn marks on the bed linen, faux wood floor panels in the hall... More 

Was this review helpful? Yes 1
SMI-Hotelgroup, Manager at Four Points by Sheraton Richmond, responded to this review

Thank you for taking the time to provide us with such valuable feedback. We would like to take this opportunity to apologize for the inconveniences you experienced during your stay. We are currently renovating our entire property including all of our guest rooms. A portion of those have been completed and the remainder will be completed over the next few... More 

Travelers are raving about these Richmond hotels

Ashburn, Virginia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Very nice accommodations, trail for walking around lake. Staff is very helpful and friendly. Located on outskirts of downtown Richmond, Fan district is about a 15 minute drive to River front, this location has excellent atmosphere and restaurants. Twice I've have stayed at this location and Monica has been very friendly and extremely helpful. She made me feel at home.

Review collected in partnership with this hotel

Was this review helpful? Yes
SMI-Hotelgroup, Manager at Four Points by Sheraton Richmond, responded to this review

Wow - thank you so much for the fantastic 5-star review! We are glad you enjoyed our beautiful and convenient property as well as our remarkable staff . We will be sure to share your kind comments with Monica and the rest of our staff as it will certainly brighten their day! Come back to visit us again soon! More 

Level Contributor
4 reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

We had a great stay!! The room was clean and well decorated. Staff and management we're professional and friendly. Christi (manager) greeted us by name each time she saw us. We will definitely be back!!

Was this review helpful? Yes
SMI-Hotelgroup, Manager at Four Points by Sheraton Richmond, responded to this review

Thank you so much for the outstanding 5-star review! We are so glad that you enjoyed your recent stay here at the Four Points by Sheraton Richmond. We are also very pleased to hear Christi provided such personal service throughout your entire stay. Thank you again, and we look forward to your return visit! More 

Corvallis, Oregon
2 reviews
5 of 5 stars Reviewed 3 weeks ago

Had four rooms booked for a family wedding. Beds were very comfortable, and the pool was nice with an indoor/outdoor setup and a portal you could swim through. Hotel staff and service were excellent. Ashley in the restaurant was friendly, efficient and remembered my sister wanted 2% milk at our second breakfast. Archie in housekeeping was kind enough to put... More 

Was this review helpful? Yes
SMI-Hotelgroup, Manager at Four Points by Sheraton Richmond, responded to this review

Wow, thank you for your wonderful 5-star review! We are absolutely thrilled that you completely enjoyed your stay and all the accommodations provided to you! We are also happy to hear that Ashley and Archie were friendly and helpful throughout your entire stay. Thank you again for the kind review, and we hope to see you again soon! More 

Virginia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Our families really enjoyed their stay. The hotel was nice, clean, and comfortable. The breakfast was also great! Bonnie and Denise were wonderful to work with in setting up our group booking. So many other hotels I've dealt with make it seem like your are bothering them to make a booking. These ladies returned calls promptly and were friendly and... More 

Was this review helpful? Yes
SMI-Hotelgroup, Manager at Four Points by Sheraton Richmond, responded to this review

Wow, thank you so much for the outstanding 5-star review! We are absolutely thrilled that you had a wonderful experience and that Bonnie and Denise made your planning process stress-free and enjoyable! They are wonderful, hardworking employees and their efforts will definitely be acknowledged. Thank you again for this exceptional review, and we look forward to having you and your... More 

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