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Four Points by Sheraton Richmond

#30 of 84 Hotels in Richmond
GreenLeadersBronze level
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9901 Midlothian Turnpike, Richmond, VA 23235 (Formerly Sheraton Richmond Park South Hotel)
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1 room 1 guest
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Four Points by Sheraton Richmond
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336 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (91)
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1 review
3 of 5 stars Reviewed 3 days ago NEW

The service at this hotel is outstanding. Staff is considerate, friendly and always willing to help make your stay enjoyable. While some of the rooms are under renovation, it is a good hotel for the rate with outstanding service.

Was this review helpful? Yes
SMI-Hotelgroup, Manager at Four Points by Sheraton Richmond, responded to this review

Thank you for your kind review. We are very pleased to hear that you enjoyed your stay here at the Four Points by Sheraton Richmond and that you experienced outstanding customer service. We will be sure to share your wonderful comments with our entire staff as I am sure it will brighten their day. Thanks again, and we hope to... More 

Raleigh, North Carolina
1 review
5 of 5 stars Reviewed 4 days ago NEW

Very modern hotel with excellent accomodations! I stay there once a week, and used to spend more $$$ at another location. Excellent breakfast which lots of hotels like to skimp on. The rooms are very modern and clean. The service is top notch! Monica at the front desk made sure my stay was perfect. You cannot find a better stay... More 

Was this review helpful? Yes
SMI-Hotelgroup, Manager at Four Points by Sheraton Richmond, responded to this review

Wow, thank you so much for the 5-star review and for your loyalty to the Four Points by Sheraton Richmond. We thrilled to hear that you enjoyed your guest room and breakfast. We are also happy that Monica was able to provide such great customer service. We will be sure to share these wonderful comments with our entire staff. Thank... More 

Marietta, Georgia
1 review
4 of 5 stars Reviewed 1 week ago

Yarillis at the front desk is amazing. Her dedication to her customers is unmatched. I travel for business every week, and while there isnt a Marriott property nearby, i went to the Four Points by Sheraton. Yarilis was great from the start. She listened to my needs and made the appropiate decisions. Thank you.

Was this review helpful? Yes
SMI-Hotelgroup, Manager at Four Points by Sheraton Richmond, responded to this review

Thank you so much for the wonderful review! Yarillis and the rest of our staff will be excited to hear your kind comments. It is our goal to make sure all of our guests have an exceptional stay, and it is great to hear that is being accomplished. Thank you again, and we hope to see you again soon! More 

Annandale, Virginia
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 1 week ago

I always want my recommendations to give people real helpful advice. Not just "Stay here" or "Don't stay here." This is a good hotel. I want you to stay here... AFTER they complete the renovations. When I came here, the room was lovely. There was just one problem. The chair in the room was broken. It was very low and... More 

Was this review helpful? Yes
SMI-Hotelgroup, Manager at Four Points by Sheraton Richmond, responded to this review

Thank you for taking the time to review your recent stay and for your recommendation to fellow travelers! We are very pleased to hear that you enjoyed your accommodations and our exceptional staff, but we are disappointed to hear about your experience with the in room guest chairs. We would like to take this opportunity to apologize for the inconvenience,... More 

1 review
5 of 5 stars Reviewed 1 week ago

This hotel was great. I had an amazing stay there the staff were so friendly especially Yarius and the young security guard . I felt safe at this hotel and that is very important . But Stan was the worst . He did not know how to do anything on that computer and his attitude was stank. He ruined my... More 

Was this review helpful? Yes
SMI-Hotelgroup, Manager at Four Points by Sheraton Richmond, responded to this review

Thank you for your review! We will be sure to share your experience, good or bad, with Yarius and Stand . Exceptional customer service is our top goal here at the Four Points by Sheraton Richmond, and we strive to accomplish that everyday . Thank you again, and we hope to see you soon. More 

Level Contributor
4 reviews
5 of 5 stars Reviewed 1 week ago

It is nice to see the rooms getting a face lift. I would also also like to express my deep appreciation for a very hard working staff member, Denise Walters. Every time I call to make reservations she always go above & beyond to make me feel like I am one of the most important customers. Thank you Denise for... More 

Was this review helpful? Yes
SMI-Hotelgroup, Manager at Four Points by Sheraton Richmond, responded to this review

Thank you for the wonderful 5-star review! We are so happy that Denise, our Reservations Manager, was so helpful in your planning process. She is absolutely wonderful and her efforts will definitely be recognized. Thank you again for this outstanding review, and we look forward to seeing you next time! More 

Richmond, Virginia
1 review
5 of 5 stars Reviewed 2 weeks ago

Your hotel and restaurant staff are excellent. They are professional and make me feel welcome and they say we hope you will return. I also find your hotel very nice but your showers allow water on the floor.

Was this review helpful? Yes
SMI-Hotelgroup, Manager at Four Points by Sheraton Richmond, responded to this review

Thank you for the wonderful 5-star review! We are very pleased to hear such kind comments about our hotel and restaurant staff. Our team strives for exceptional service, and it is fantastic to hear that is being accomplished. We look forward to sharing you review with our team, and we hope to see you again soon! More 

1 review
4 of 5 stars Reviewed 2 weeks ago

Monica and Jasmine at the front desk provided great customer service. They were very helpful with everything needed and assisting with finding out information about the area. I appreciated the quality service they both provided during my stay here.

Was this review helpful? Yes
SMI-Hotelgroup, Manager at Four Points by Sheraton Richmond, responded to this review

Thank you for your wonderful review! We will be sure to share your experience with Monica and Jasmine as I am sure it will brighten their day. Exceptional customer service is our top goal here at the Four Points by Sheraton Richmond, and it is great to hear that is being accomplished. Thank you again, and we hope to see... More 

Baltimore, Maryland
1 review
4 of 5 stars Reviewed 2 weeks ago

This is my 2nd time staying at the hotel and overall its a good place to stay for business. The rooms are a little outdated but it looks like they are making renovations and the hotel itself is on a nice property. The best quality of the hotel is the staff. I had my room changed due to a simple... More 

Was this review helpful? Yes
SMI-Hotelgroup, Manager at Four Points by Sheraton Richmond, responded to this review

Thank you so much for your review! We are pleased to hear that you had a great experience on your return visit and that your issue was resolved so promptly. We are also thrilled that Jose and Jasmine were able to provide exceptional customer service. Thank you for your loyalty, and we hope to see you again soon! More 

Elkton, Maryland
Level Contributor
32 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Very pleased with my brief stay (one night). The hotel is in the process of renovation which is very much needed. I was on the "pet floor" with a dog and this floor has obviously not been done yet. The room was comfortable, clean and contained everything needed, even decent coffee! Customer service was excellent. We thank Jasmine for her... More 

Was this review helpful? Yes
SMI-Hotelgroup, Manager at Four Points by Sheraton Richmond, responded to this review

Wow - thank you so much for the fantastic review! We are thrilled to hear that you enjoyed all of your accommodations here at the Four Points by Sheraton Richmond. We will be sure to share your comments with Jasmine and the rest of our staff, as I am sure they will be excited to receive such great feedback. Thank... More 

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