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Four Points by Sheraton Richmond

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9901 Midlothian Turnpike, Richmond, VA 23235 (Formerly Sheraton Richmond Park South Hotel)
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Four Points by Sheraton Richmond
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Four Points by Sheraton Richmond
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286 reviews from our community

Traveler rating
    75
    84
    63
    35
    29
See reviews for
70
47
17
96
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Lakewood, Ohio
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed yesterday NEW

I travel quite a bit both for work and in my free time and by no means do I consider myself a hotel snob. I am also a starwood reward member and stay at Sheraton properties quite often. I absolutely refused to stay at this hotel. The hotel lobby was nicely decorated and felt very grand but don't let the... More 

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Georgia
Senior Contributor
49 reviews 49 reviews
12 hotel reviews
21 helpful votes 21 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

Wow. Who knew Sheraton hotels could be old. This is a 2 star hotel at best. Avoid if can. I am a member of Sheraton reward services, and I can't believe this hotel has the name Sheraton. It should be renamed Holiday Inn. Apparently, not all locations are the same caliber.

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SMI-Hotelgroup, Manager at Four Points by Sheraton Richmond, responded to this review

Thank you for providing your feedback. We are disappointed to hear that you did not completely enjoy your stay here at the Four Points by Sheraton Richmond. Pleased be assured that your concerns are currently being addressed as our hotel is going through a $5 million renovation. At its completion, our team is excited to introduce an entirely fresh new... More 

Travelers are raving about these Richmond hotels

1 review
5 of 5 stars Reviewed 1 week ago via mobile

No complaints. The attractive lady who checked me in was very polite and helpful. The room was clean and organized. Everything that I needed was available in my room. I can't comment on room service because I didn't order anything. Check out was quick and easy.

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SMI-Hotelgroup, Manager at Four Points by Sheraton Richmond, responded to this review

Thank you for the kind 5-star review! We are pleased that you had a great stay at the Four Points by Sheraton Richmond. Come back to visit soon! More 

Charlottesville, Virginia
Contributor
13 reviews 13 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 1 week ago

I want to start by saying that the staff were some of the nicest and most helpful I have ever encountered in a hotel. It was also in a beautiful location. Sadly the hotel itself needs an overhaul. The rooms are a little on the shabby side, worn carpet, peeling wall paper, and a sickly sweet room deodorizer. My three... More 

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SMI-Hotelgroup, Manager at Four Points by Sheraton Richmond, responded to this review

Thank you for taking the time to provide us with such valuable feedback. We are happy to hear that you enjoyed the location and our delightful staff, but please accept our sincere apologies that the rest of your stay did not match what our team strives for. The Four Points by Sheraton Richmond is currently going through a $5 million... More 

Moyock, North Carolina
1 review
5 of 5 stars Reviewed 1 week ago

This Hotel is very clean, great rooms, the staff will do anything to make your stay the best that it can be. The food is the best you could ever find at a hotel, and more. From the front deck Staff to the kitchen Staff the all put your needs first. Great place to stay.

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SMI-Hotelgroup, Manager at Four Points by Sheraton Richmond, responded to this review

Thank you so much for the fantastic 5-star review! We are so happy that you completely enjoyed your experience at the Four Points by Sheraton Richmond. We are also glad to hear that the staff went above and beyond to fulfill all of your needs. We hope to see you again soon! More 

2 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

Overall great hotel, was good the one night I stayed. Hotel bar has an enjoyable atmosphere along with the lobby. Rooms were clean and tidy for the most part, but defiantly could use sone updating and refreshing on things like carpets (minor stains) and shower molding needs to be re-done. I would visit again if im in the area!

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SMI-Hotelgroup, Manager at Four Points by Sheraton Richmond, responded to this review

Thank you for your review. We are pleased to here that you had an exceptional stay and enjoyed the atmosphere of the Four Points by Sheraton Richmond. As we currently to go through a full renovation, we will continue to address your concerns to better our entire property! Thank you again, and we look forward to your return. More 

Bluffton, South Carolina
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Reggie in maintenance helped me with a couple issues in my room recently. Also all the desk people are very helpful and friendly. I am looking forward to the hotel completing its renovations, which are in progress.

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SMI-Hotelgroup, Manager at Four Points by Sheraton Richmond, responded to this review

Thank you so much for your wonderful review! We will be sure to share your kind comments with Reggie and the rest of the staff. It is our goal to make sure all of our guests have a memorable stay, and it is great to hear that is being accomplished. We are also happy to share the excitement regarding the... More 

Columbia, South Carolina
1 review
5 of 5 stars Reviewed 2 weeks ago

The check-in process was enhanced by the friendliness of the front desk manager! Experienced a great breakfast after getting help from the server to make my selections from the menu! Housekeeping was perfect! Accomodations, perfect!

Review collected in partnership with this hotel

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SMI-Hotelgroup, Manager at Four Points by Sheraton Richmond, responded to this review

Thank you for the wonderful five star review! We are so glad that we were able to provide outstanding housekeeping, guest service, and accommodations. We do our best to make sure all of our guests have such an experience, and we are thrilled to hear that we are managing that. Thank you again, and we hope to see you soon! More 

Ottawa, Ontario
Top Contributor
157 reviews 157 reviews
157 hotel reviews
139 helpful votes 139 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

No problems here! Great one night stay at the Four Points Richmond. Clean room. Comfortable bed. Great size bathroom and friendly service. Restaurants are walking distance from the hotel. We will return when in Richmond again.

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SMI-Hotelgroup, Manager at Four Points by Sheraton Richmond, responded to this review

Thank you for your review! We are glad you enjoyed the accommodations here at Four Points by Sheraton Richmond and all of the wonderful shopping/attractions near the hotel. Thank you for sharing your beautiful photos! We look forward to your return! More 

Fairfax, Virginia
Top Contributor
76 reviews 76 reviews
17 hotel reviews
49 helpful votes 49 helpful votes
2 of 5 stars Reviewed 2 weeks ago

.... this place is old and tired. Granted, they are working on an upgrade, but the condition and amenities here are certainly not up to Sheraton standards, only the price is. All of our complaints are the same as the other very recent reviews, with the exception of having used kleenex on the floor for our entire stay. (We didn't... More 

Was this review helpful? Yes 1
SMI-Hotelgroup, Manager at Four Points by Sheraton Richmond, responded to this review

Thank you for your review of your recent stay. We are disappointed to hear that you did not completely enjoy your stay with us at the Four Points by Sheraton Richmond. We have notified management of your comments, and we will address them immediately. The customer experience is our number one priority, and we hope you consider staying with us... More 

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