We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Four Points by Sheraton Richmond

Hotel website
Hotel deals
9901 Midlothian Turnpike, Richmond, VA 23235 (Formerly Sheraton Richmond Park South Hotel)
Special Offer
Breakfast for 2 Included
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Four Points by Sheraton Richmond
Professional photos View all
Browse nearby
Four Points by Sheraton Richmond
Add Photo Write a Review

313 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    88
    94
    65
    37
    29
See reviews for
82
49
18
106
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (79)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
  • All months
    (313)
  • Mar-May only
    (111)
  • Jun-Aug only
    (88)
  • Sep-Nov only
    (63)
  • Dec-Feb only
    (51)
All months
Honaker, Virginia
1 review
5 of 5 stars Reviewed 2 days ago NEW

Staff was friendly and helpful there was a mix up and we were given a room with one bed so the front desk clerk took care of the issue immediately. The room was extremly clean and very comfortable. We stay at the Sheraton from our office site at least once a month. The staff is always great and Denise Walters... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
SMI-Hotelgroup, Manager at Four Points by Sheraton Richmond, responded to this review

Thank you so much for the outstanding 5-star review and for your loyalty to the Four Points by Sheraton Richmond! We are absolutely thrilled that you enjoyed your stay and that the issue regarding your room was resolved so quickly. Denise and the rest of our staff will be excited to hear your kind comments. Thank you again for this... More 

Virginia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

Although the room was clean, comfortable and decently appointed, the noisy clunker of an air conditioner made sleeping very difficult. I'm also growing tired of hotels that provide threadbare bath towels.

Was this review helpful? Yes
SMI-Hotelgroup, Manager at Four Points by Sheraton Richmond, responded to this review

Thank you for taking the time to review your recent stay with us. We are disappointed to hear that your air conditioning unit was noisy during your stay and that you did not enjoy the bath towels in your room. Management will be sure to address these issues promptly. We appreciate your feedback as we are always looking for ways... More 

Garden City Beach, South Carolina
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Here this time for 4 nights everything is as promised by my reservation Person Denise Walters. She is always very helpful. I have used this hotel many times over the last couple of years and it has never disappointed me.

Was this review helpful? Yes
SMI-Hotelgroup, Manager at Four Points by Sheraton Richmond, responded to this review

Thank you for the wonderful 5-star review! We are so happy that Denise, our Reservations Manager, was so helpful in your planning process. We will be sure to share your comments as I’m sure it will brighten her day! Thank you again, and we hope to see you again soon. More 

Clanton, Alabama
Level Contributor
3 reviews
4 of 5 stars Reviewed 1 week ago

staff was very friendly. hotel was very nice. had a little construction going on, but it didn't get in the way. A hot tub would have been nice, but all and all, I would defiantly stay again. I recommend staying here.

Was this review helpful? Yes
SMI-Hotelgroup, Manager at Four Points by Sheraton Richmond, responded to this review

Thank you for the kind review! We are so happy that you had an exceptional stay here at the Four Points by Sheraton Richmond and that the construction from our renovation was not at all an inconvenience to you. We would also like to thank you for your recommendation to other travelers! We look forward to seeing you again next... More 

Washington DC, District of Columbia
5 of 5 stars Reviewed 1 week ago

We had the absolute best assistance with our rooms so much so that we checked in a day earlier than planned because of how well we were treated by Denise. Denise Walters went above and beyond in assisting me with our room stay ... covering every detail either by email or phone. She made us feel so welcomed! We hope... More 

Was this review helpful? Yes
SMI-Hotelgroup, Manager at Four Points by Sheraton Richmond, responded to this review

Wow - thank you so much for the fantastic 5-star review! We are so glad that Denise, our Reservation Manager, could create such a welcoming impression on you prior to your arrival and continue to provide above and beyond service throughout your stay. She is absolutely wonderful and her efforts will definitely be recognized. Thank you again for this outstanding... More 

Atlantic City, New Jersey
1 review
5 of 5 stars Reviewed 1 week ago

I came with my sons grandmother my son and my daughter. The hotel was beautiful and shopping was walking distance. The highlight of my stay was breakfast. Servers Nataysia and Lakii were amazing. My children just loved them. Jalane was so kind and the food was amazing! Nataysia, Lakii, and Jalane made my trip a pleasure!!! Thank you ladies!!

Was this review helpful? Yes
SMI-Hotelgroup, Manager at Four Points by Sheraton Richmond, responded to this review

Thank you for the 5-star review! We are so happy you enjoyed your stay. Nataysia and Lakii will be excited to hear your comments. Great Customer Service is what we strive to accomplish. Again thank you and we hope to see you soon. More 

Philadelphia, Pennsylvania
5 of 5 stars Reviewed 2 weeks ago

My family of four traveled to Richmond from Philadelphia to visit family and stayed at this hotel. We stayed in past at this sheraton and was pleasantly pleased by the bathroom upgrades! From the front desk staff, to the employees we passed as we came and go, all hotel staff were kind and asked if we needed anything. There were... More 

Was this review helpful? Yes
SMI-Hotelgroup, Manager at Four Points by Sheraton Richmond, responded to this review

Thank you so much for the outstanding 5-star review! We are absolutely thrilled that you enjoyed your renovated guest room and that Joanne and Ashley made your trip to Richmond a memorable one! Their wonderful efforts will definitely be acknowledged. Thank you again for this exceptional review, and we look forward to having you stay with us again soon. More 

clarksville, md
Level Contributor
34 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

In good faith I have to update a previous review. A previous experience at this hotel was not at all positive, and to his credit the manager contacted me and asked me to give them another chance. As a loyal SPG member we chose to return on a recent visit to Richmond. I have to say that the changes that... More 

Was this review helpful? Yes
SMI-Hotelgroup, Manager at Four Points by Sheraton Richmond, responded to this review

Wow - thank you so much for the fantastic review! We are thrilled to hear that you had such a great experience on your return visit. We would also like to take this opportunity to thank you for your loyalty to the Four Points by Sheraton Richmond. We greatly appreciate your review and we will continue to improve every aspect... More 

Richmond, Virginia
1 review
4 of 5 stars Reviewed 2 weeks ago

Excellent Housekeeping by Kendra and Front Desk work by Jose. We asked for special linen change in the middle of the day which was handled with real grace by Kendra. Jose did the detail work at the desk which made our stay even more enjoyable.

Was this review helpful? Yes
SMI-Hotelgroup, Manager at Four Points by Sheraton Richmond, responded to this review

Thank you so much for the wonderful review! We will be sure to share your kind comments with Jose and Kendra as I am sure it will make their day. It is our goal to make sure all of our guests have an exceptional stay, and it is great to hear that is being accomplished. Thank you again, and we... More 

Sayre, Pennsylvania
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Hotel is in the midst of a major renovation that will be spectacular when it's finished. Couple things were not quite right when I entered the room, and their 2nd shift maintenance guy was Jonny on the Spot and switched out the fridge/microwave, replaced the lightbulb, and reset the air conditioner so it worked better. The housekeeping staff should be... More 

Was this review helpful? Yes
SMI-Hotelgroup, Manager at Four Points by Sheraton Richmond, responded to this review

Thank you for the wonderful 5-star review! We are so glad that our maintenance staff was able to correct these issues with your room so promptly and efficiently. We are also happy to hear that you enjoyed the outcome to our new renovation so far! We too are very excited and eager to introduce the finished product. Thank you again,... More 

Questions? Get answers from hotel staff and past guests. Ask a question

59 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (49)
Viewed
Room/suite (18)
Viewed
Hotel & grounds (6)
Viewed
Bathroom (7)
Viewed
Pool/beach area (2)
Viewed
View from room (2)
Viewed
Dining (1)
Viewed
Other (13)

Management photos: Courtesy of the property manager

Viewed
All management photos (10)
Viewed
Hotel & grounds (2)
Viewed
Dining (2)
Viewed
Business center/function rooms (1)
Viewed
Room/suite (4)
Viewed
Pool/beach area (1)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Also consider these accommodations in or near Richmond
1.2 mi away
Hyatt Place Richmond / Arboretum
12.6 mi away
Four Points by Sheraton Richmond Airport
0.3 mi away
BEST WESTERN PLUS Governor's Inn
Show Prices
Show Prices
Show Prices
1.0 mi away
DoubleTree by Hilton Richmond-Midlothian
8.3 mi away
Hilton Garden Inn Richmond Downtown
10.9 mi away
Hilton Richmond Hotel & Spa / Short Pump
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay