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Embassy Suites Richmond - The Commerce Center

#13 of 83 Hotels in Richmond
Certificate of Excellence
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2925 Emerywood Pkwy, Richmond, VA 23294
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Embassy Suites Richmond - The Commerce Center
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Embassy Suites Richmond - The Commerce Center
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567 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Embassy Suites Richmond - The Commerce Center
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Hamilton, Virginia
Top Contributor
222 reviews 222 reviews
31 hotel reviews
168 helpful votes 168 helpful votes
4 of 5 stars Reviewed February 25, 2012

We had just come off a night at Great Wolf Lodge, so weren't sure what the kids would think of a "regular" hotel. Embassy Suites worked well - the kids thought the atrium was cool, as was the pool. The adults enjoyed the welcome reception having wine, beer, and mixed drinks. Chips, Salsa, and Snack Mix were also available. Nothing... More 

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ESHRichmond, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review

Dear Valued Guest, thank you for taking the time to share your thoughts and for choosing the Embassy Suites Richmond Hotel. Glad you enjoyed our nightly reception and the kids liked our atrium and indoor pool. We hope you had time to enjoy our cooked to order breakfast in the morning and we hope to see you again. Best Regards,... More 

McGaheysville, Virginia
Contributor
15 reviews 15 reviews
9 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed February 20, 2012

Hilton Embassy's never disappoint. Got to love there manager nightly special (free alcohol and snacks), made-to-order breakfast and hotel ambiance. The indoor pool was also nice. Good location, close to many restaurants.

Was this review helpful? Yes
ESHRichmond, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review

Dear Valued Guest, We look forward to your return to our Embassy Suites Hotel in Richmond and thank you for your loyalty to Hilton's Embassy Brand! Our tropical atrium is one of a kind and we are glad you took advantage of our Cooked to Order Hot Breakfast and Evening Reception. Our staff takes pride in taking care of our... More 

Washington, District of Columbia, United States
Senior Reviewer
10 reviews 10 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 20, 2012

Walking inside the Embassy Suites, my immediate reaction was that it reminded me of a rainforest cafe. You know, that restaurant? The rooms are very spacious and come with free WIFI. That alone is a major selling point. I still can't believe there are 5-Star hotels that still make you pay. I ordered room service and the service and food... More 

Was this review helpful? Yes
ESHRichmond, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review

Dear Valued Guest, thank you for taking the time to post a review. We are glad you enjoyed our spacious suites and we have found our guests do appreciate our WIFI, Full Breakfast, and the Nightly Manger’s Reception included without additional charges! We hope you will visit us again if you return to Richmond. Best Regards, Kathleen Lyons, General Manager More 

Jupiter, Florida
1 review
5 of 5 stars Reviewed January 13, 2012

We used to live in Richmond and and were there when this Embassy Suites was built. It has always had a good reputation and is in a convenient area to interstate, restaurants, stores, etc. Little did we know that we would be moving out of state and would one day be staying here every year during the holidays. It is... More 

Was this review helpful? Yes
ESHRichmond, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review

Staying a week or more does allow you to get to know our hotel well and we thank you for sharing your thoughts about why you plan on returning in the future. We are thrilled to be your hotel choice when you return to Richmond to visit and we look forward to another opportunity to welcome you back home! Best... More 

NC Triad
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed January 11, 2012

I stayed in this Embassy Suites twice in 2011 and can't say enough about how delightful each visit was. It's conveniently located and offers a fairly quick and direct drive into the downtown. On our first visit, my husband and I arrived by train and used the hotel shuttle that even took us to the rental car agency. Everyone was... More 

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ESHRichmond, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review

We treasure your recommendation at our Embassy Suites Richmond Hotel. We are thrilled to have won you over with the staff’s service, accommodations, and location. The Ahi tuna is one of my favorites too and the value of our Breakfast and Evening Reception is a hit with many of our guests. Also, so nice of you to recognize Bobby and... More 

Top Contributor
249 reviews 249 reviews
91 hotel reviews
327 helpful votes 327 helpful votes
5 of 5 stars Reviewed January 1, 2012

We spent New Year's Eve here and enjoyed ourselves very much. Among the two dozen Embassy Suites we've stayed in over the years, this one rates near the top for almost everything. One drawback was the lack of good beer at the Manager's Reception--with nothing available but Bud Light--which is like being on the wagon. But everything else was nice... More 

Was this review helpful? Yes
ESHRichmond, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review

Thank you for your kind words about our Embassy Suites Richmond staff. We are glad you enjoyed your stay. Thank you for your loyalty, we want to continue to earn your business! Best Regards, Kathleen Lyons, General Manager More 

Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed December 27, 2011

Got stuck with a smoking room the night before I ran a marathon (who still has smoking rooms). Needless to say everything stunk. Carpet and furniture in room outdated. Elevators very slow. Had to ask for an iron for our room twice, since ours was missing. Room also small compared to other Embassy Suites I've been to.

Was this review helpful? Yes
ESHRichmond, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review

Good for you running the Marathon!! The hotel was full the night of the marathon and of our five smoking rooms it is unfortunate we did not have the option to switch you to a nonsmoking. We hope you did well in the race and thanks for running the Richmond Marathon! Best Regards, Kathleen Lyons, General Manager. More 

Seal Beach, California
Top Contributor
60 reviews 60 reviews
42 hotel reviews
126 helpful votes 126 helpful votes
3 of 5 stars Reviewed December 16, 2011

I was traveling on business and spent one night at this property. The location is perfect, close to the highway and restaurants, and some nearby shopping opportunities. Check-in was ok with one person working the desk. I was provided a room facing the back of the hotel where I suppose it was quieter but not sure if it makes a... More 

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ESHRichmond, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review

Thank you for taking the time to share your experience at the hotel. We hope our central location, spacious suites, value, and staff will make us your first choice when in Richmond. We do apologize for the issue you had with the coffee maker and thank you for letting us know. Hope to see you again! Best Regards, Kathleen Lyons,... More 

Carrollton, Texas
1 review
4 of 5 stars Reviewed December 16, 2011

I stayed at the hotel in August. Absolutely wonderful accommodations! The staff was great. Bobby, at the front desk, was simply awesome. He had a huge smile for guests every morning, and it put a smile on my face at the same time. I was initially in a room above the pool and asked to change rooms as there was... More 

Was this review helpful? Yes
ESHRichmond, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review

We are so glad you chose Embassy Suites for your stay in Richmond! It will be my pleasure to share you remarks with Bobby and how he has made a difference! We hope to see you again soon - Best Regards, Kathleen Lyons, General Manger More 

Schuylkill Haven, Pennsylvania
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 15, 2011

We visit my wife's relatives at Christmas and Embassy Suites Richmond has been our home for the holidays the past three years. Comfortable rooms, great breakfast and happy hour; nice pool and sauna; convienent location. The staff is friendly and professional. Never had a problem. Just made this year's reservation, and I know we won't be disappointed.

Was this review helpful? Yes
ESHRichmond, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review

Thank you for your review of the Embassy Suites Richmond. On behalf of our dedicated staff, thank you for recommending our hotel and staff. We appreciate your loyalty and are honored to be your hotel of choice in the Richmond area. Happy Holidays, Kathleen Lyons, General Manager More 

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