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Embassy Suites Richmond - The Commerce Center

3.5 of 5 2925 Emerywood Pkwy, Richmond, VA 23294
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Embassy Suites Richmond - The Commerce Center
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Embassy Suites Richmond - The Commerce Center
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514 reviews from our community

Traveler rating
    274
    155
    51
    26
    8
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207
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159
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (72)
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    (112)
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There are newer reviews for Embassy Suites Richmond - The Commerce Center
See the most recent reviews
Hampton, Virginia
1 review
5 of 5 stars Reviewed March 3, 2011

We have stayed at Embassy Suites in the past. Since Momyfirst stay three years ago, I always check for an Emabassy Suites first. This hotel did not let me down. We enjoyed the managers reception, we enjoyed the heated pool and a great hot breakfast in the Am. The front desk was very polite and profesional. The room was nice... More 

Was this review helpful? Yes
Management response:

Thank you for always checking for an Embassy Suites first. With our two rooms suites, cooked to order breakfast, and manager’s reception we also think we offer value and a great travel deal. We appreciate your kind words about our Front Desk Staff at the Embassy Suites Richmond and for taking the time to tell us about your experience. We... More 

Raleigh, North Carolina
Senior Contributor
31 reviews 31 reviews
18 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed February 20, 2011

I stayed for four nights. As mentioned before, this place does indeed have a great staff, and all things considered is a pleasant place to stay. The rooms do need new TVs. The bathrooms are a little tight, but I found them to be clean. Great breakfast, and nice workout facilities.

Was this review helpful? Yes
Management response:

Thank you for your kind words about our dedicated staff and Cooked to Order Breakfast. I am happy to tell you new TVs were ordered last month. We are excited to welcome the arrival of new 37 inch flat screens to our all our suites along with some new furnishings. We hope you will return in the future and enjoy!... More 

Minneapolis, Minnesota
1 review
5 of 5 stars Reviewed February 10, 2011

I've stayed at this hotel three times over the last year for a total of about 11 weeks. I stay at a lot of embassy suites around the country, as it is my favorite chain. So that makes the Richmond Embassy Suites my favorite hotel of my favorite chain. They take very good care of you, keep it personal, and... More 

Was this review helpful? Yes
Management response:

We are thrilled to be your favorite Embassy Suites and that Embassy is your favorite Chain. We are very proud of our hotel and dedicated staff and I look forward to sharing your comments with our staff. We thank you for the opportunity to earn your businesses and look forward to making you comfortable in your home away from home... More 

Monroe, NC
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 4, 2011

I will be traveling to Richmond every other week for the six months. Being away from home is always tiring but I have to say I it's not so bad when staying at this hotel. By my third visit they were greeting me by name when I came in, offered directions to wherever I was going, suggested dining options and... More 

Was this review helpful? Yes
Management response:

Thank you for make us your home away from home! It will be my pleasure to share your comments with our staff and how they truly make a difference. We hope you will let us continue to earn your business when in Richmond. Best Regards, Kathleen Lyons, General Manager More 

Richmond, Virginia
1 review
5 of 5 stars Reviewed January 30, 2011

My husband and I wanted to get away for the weekend, but we didn't want to go too far away from home and ruin a nice weekend with a lot of travel time in the car. We are SO glad we stayed close, because we found Embassy Suites in Richmond. First of all, it was so easy to reserve a... More 

Was this review helpful? Yes
Titusville
1 review
5 of 5 stars Reviewed January 30, 2011

We stayed overnight meeting my son and our two year old grandson with our other other son. The hotel staff was extremely accommodating and friendly. Besides the hotel restaurant, there are chain restaurants within a short walking distance. The suite and the large. beautiful foyer with stream and palms and ferns allowed our grandson plenty of room to move. An... More 

Was this review helpful? Yes
Management response:

Glad to hear you found our Embassy Suites Richmond to be a very family friendly hotel. We hope to see you again soon! Best Regards, Kathleen Lyons, General Manager More 

West Orange, New Jersey
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 28, 2011

I come to Richmond on a pretty frequent basis to visit my son. We have stayed in many places but I have found THE place. I have a 2 year old son and a 10 year old son. The pool is a perfect temperature and the rooms are comfortable. The atmosphere is really cool as well. But the service has... More 

Was this review helpful? Yes
Management response:

We are glad you tried the Embassy Suites Richmond and thank you for your kind words about our staff. I will be sure to share your comments with the team, especially Andrew. We hope you come back soon and enjoy the hotel and indoor pool! Best Regards, Kathleen Lyons, General Manager More 

Richmond, Virginia
1 review
5 of 5 stars Reviewed January 27, 2011

We use the Embassy Suites for our guest visiting Richmond. They are fantastic with accommodating our needs. There is a shuttle that will run the guest from our business and back during the day. The guest seem extremely pleased with their rooms and with the rates that apply. I highly recommend this hotel!

Was this review helpful? Yes
Management response:

Thank you for your kind feedback about your stay at the Embassy Suites Richmond. Glad to hear our hotel shuttle has provided value and convenience. We would like to continue to earn your business by taking good care of you and your guests visiting Richmond. Best Regards, Kathleen Lyons, General Manager More 

nc
Top Contributor
77 reviews 77 reviews
54 hotel reviews
64 helpful votes 64 helpful votes
3 of 5 stars Reviewed January 18, 2011

We stayed at this hotel in Richmond because of its proximity to a sporting event we were attending. The reviews on this site were positive. We did not arrive at the hotel until 1 am and we were really looking forward to a comfortable bed. We were so disappointed. The front desk staff was polite and check in was easy.... More 

Was this review helpful? Yes
Management response:

We are sorry you did not find the bed comfortable; we will look into this as our mattresses were recently replaced. Our King Suites are equipped with a shower while our Double Bedded Suites have tubs. I have shared your candid comments with our Food and Beverage breakfast team and am sorry for the wait for our cooked to order... More 

WEXFORD
1 review
5 of 5 stars Reviewed January 17, 2011

I can't say enough about the quality of service and value received. My stay at the Embassy Suites, Richmond was made a delight starting with the front desk service by Bobby, Stuart and the rest, to the manager and staff at the complementary breakfast to Mary, Leigh Ann and the rest of the staff at the Managers reception. At my... More 

Was this review helpful? Yes
Management response:

Thank you for your kind words about our Embassy Suites Richmond staff. Glad you had time to enjoy our full breakfast and Manager’s Reception. It really is a great value in addition to the extra space of our suites. Thank you for your loyalty, we want to continue to earn your business! Best Regards, Kathleen Lyons, General Manager More 

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Additional Information about Embassy Suites Richmond - The Commerce Center

Address: 2925 Emerywood Pkwy, Richmond, VA 23294
Phone Number:
Location: United States > Virginia > Richmond
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Richmond - The Commerce Center 3.5*
Number of rooms: 224
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Also Known As:
Embassy Suites Richmond - The Commerce Hotel Richmond
Richmond Embassy Suites
Hotel Style:
#4 Family Hotel in Richmond
#9 Business Hotel in Richmond
#9 Romantic Hotel in Richmond

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