We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Embassy Suites Richmond - The Commerce Center

3.5 of 5 2925 Emerywood Pkwy, Richmond, VA 23294
Hotel deals
Hotel website
Special Offer
2X HHonors Points
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Certificate of Excellence 2014
Embassy Suites Richmond - The Commerce Center
Professional photos View all
Browse nearby
Embassy Suites Richmond - The Commerce Center
Write a Review

499 reviews from our community

Traveler rating
    266
    150
    50
    25
    8
See reviews for
200
80
21
155
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
Date | Rating
  • English first
  • French first
  • Any
English first
  • All months
    (499)
  • Mar-May only
    (112)
  • Jun-Aug only
    (155)
  • Sep-Nov only
    (145)
  • Dec-Feb only
    (87)
All months
There are newer reviews for Embassy Suites Richmond - The Commerce Center
See the most recent reviews
Boston, Massachusetts
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 12, 2010

The Embassy Suites is in a very convenient location and is well-situated for highway access and with lots of things nearby. The advantage of a suite is the extra room. There were a few things that detracted from an otherwise excellent stay. First, the included breakfast is very welcome. The only problem with that was that the facility was completely... More 

Was this review helpful? Yes
Management response:

Dear Valued Guest, We are glad you were able to stay at our Embassy Suites Richmond Hotel and found our location to be convenient. It is great to hear you enjoyed our spacious suites and the extra room over a standard hotel room. Our breakfast area can be a popular place especially when the hotel is full; my apologies for... More 

st.catharines
1 review
5 of 5 stars Reviewed October 1, 2010

My husband and I stayed last year at Embassy Suites for the September Nascar race.We did not hesitate to book this hotel again this year and we were not disappointed. Our vacation started as soon as we walked into the lush, tropical atrium of the hotel; we felt like we were in an oasis!!.The front desk staff greeted us like... More 

Was this review helpful? Yes
Management response:

Dear Valued Guest, We are thrilled you gave us the chance to welcome you back by choosing us again for your stay during NASCAR. We are fortunate to be a convenient drive from the hotel to Richmond International Raceway. It will be my pleasure to share your kind feedback with our Staff about our service. Also, great to hear you... More 

Charlottesville, Virginia
Top Contributor
115 reviews 115 reviews
39 hotel reviews
332 helpful votes 332 helpful votes
4 of 5 stars Reviewed September 24, 2010

The friendly and helpful staff really made our stay a memorable one at Embassy Suites! The Hilton computer system was down when we checked in, and my wife went to our room while I parked the car. We met back at the desk because my wife discovered that the room had already been rented to someone else! He was very... More 

Was this review helpful? Yes 4
Management response:

Dear Valued Guest, Thank you for taking the time to share your thoughts about your stay at the Embassy Suites Richmond. We appreciate your patience with the error in check in; thankfully it is a rare event for our computers to go down. I will share with our staff your appreciation for how they addressed the room error. It is... More 

Freehold, NJ
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed September 7, 2010

Stayed here for the Friday & Saturday ngihts of the 2 Nascar races back in May. At the time I was working for Hilton, so I stayed on employee rate (Score!!!! I couldn't believe it was available during a huge citywide event!). Room was clean, and efficient. It has been a little while since this property has seen an upgrade,... More 

Was this review helpful? Yes
Management response:

Dear Valued Guest, We are glad you were able to stay at our Embassy Suites Richmond Hotel while attending the NASCAR weekend. I hope you found the hotel to be a good central location as well as close to Richmond International Raceway. We hope to see you again soon. Best Regards, Kathleen Lyons, General Manager More 

Westport, CT
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 6, 2010

Stayed Sept. 2 - 5, 2010 for my second time. Also stayed here last year for a few days on my way to the Miss Universe contest in the Bahamas. This place is even MORE amazing than last summer. ALL of the staff were wonderful (especially the cute blonde-haired woman with glasses at reception :) GREAT location (reach downtown Richmond... More 

Was this review helpful? Yes
Management response:

Dear Valued Guest, We look forward to your return to our Embassy Suites Hotel in Richmond. Our tropical atrium is one of a kind and we are glad you took advantage of our Cooked to Order Hot Breakfast, Evening Reception, Free Wireless Internet, and Parking. Our staff takes pride in taking care of our guests and thank you for sharing... More 

London, United Kingdom
1 review
4 of 5 stars Reviewed September 5, 2010

My colleagues and I stayed at the Embassy Suites Richmond Jan-Mar 2010. Throughout that time the staff were exceptional, always friendly and nothing was ever too much of a problem. They exceeded our expectations on many occasions and I would reccomend it as a great place to stay if visiting Richmond.

Was this review helpful? Yes
Management response:

Thank you for your very kind comments about the friendly staff at our Embassy Suites Richmond Hotel. It was our pleasure to be your home away from home and if your business brings you back to Richmond we would love to have the chance to exceed your expectations again. All the Best, Kathleen Lyons, General Manager. More 

London, United Kingdom
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed September 4, 2010

Absolutely brilliant hotel. I stayed here on and off for three months, and after trying out other (more expensive) hotels in the area, I always found that the Embassy Suites gave the best service and overall experience. The staff are a great bunch of people, the rooms are very spacious and the location is excellent for both business and leisure.... More 

Was this review helpful? Yes
Management response:

Dear Valued Guest, We treasure your recommendation at our Embassy Suites Richmond Hotel. We are thrilled to have won you over with the staff’s service, accommodations, and location. Thank you for your kind words and we hope to see you again. Best Regards, Kathleen Lyons, General Manager More 

Clarksburg, West Virginia
1 review
5 of 5 stars Reviewed September 1, 2010

The rooms were recently remodeled. The best thing about the hotel is the staff. They are the most friendly and helpful people that I've encountered in my business travels.

Was this review helpful? Yes
Management response:

Thank you for your comments about your experience at the Embassy Suites Richmond Hotel. It will be my pleasure to share your feedback with our staff. I hope you have enjoyed our remodeled rooms. We hope to always be your home away from home when in Richmond and thank you staying! Kind Regards, Kathleen Lyons, General Manager More 

Savannah, Georgia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 9, 2010

My family and I stayed at Embassy for three nights. We arrived early than expected and were able to check in early. The staff was nice and prompt. My husband, 4 children, and myself were comfortable enough. There were two double beds and a pull out sofa. The bathroom is small and there was a slight odor upon entering the... More 

Was this review helpful? Yes 1
Management response:

Dear Valued Guest, We thank you for choosing our hotel. I am pleased we were able to offer an early check in to your suite and provide a great value for you and your family with our cooked to order breakfast. We hope to see you again and glad your family enjoyed King’s Dominion. Kathleen Lyons General Manager More 

Virginia Beach
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed June 26, 2010

We recently just stayed at this embassy suites. the atrium was calm and relaxing, which was the only thing that we enjoyed. the staff was extremely rude, they looked at me as if i was stupid or something. my friend had checked out early. we were waiting on our ride. it was taking them awhile because they were comming from... More 

Was this review helpful? Yes
Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Embassy Suites Richmond - The Commerce Center? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Embassy Suites Richmond - The Commerce Center

Address: 2925 Emerywood Pkwy, Richmond, VA 23294
Phone Number:
Location: United States > Virginia > Richmond
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Richmond - The Commerce Center 3.5*
Number of rooms: 224
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Priceline, Cheap Tickets, Hilton Hotels, Orbitz, TripOnline SA, Hotels.com, Travelocity, Odigeo and Tingo so you can book your Embassy Suites Richmond - The Commerce Center reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites Richmond - The Commerce Hotel Richmond
Richmond Embassy Suites
Hotel Style:
#4 Family Hotel in Richmond
#9 Romantic Hotel in Richmond
#9 Business Hotel in Richmond

102 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (59)
Viewed
View from room (1)
Viewed
Room/suite (15)
Viewed
Bathroom (6)
Viewed
Dining (3)
Viewed
Hotel & grounds (16)
Viewed
Other (18)

Management photos: Courtesy of the property manager

Viewed
All management photos (44)
Viewed
Dining (9)
Viewed
Business center/function rooms (6)
Viewed
Hotel & grounds (6)
Viewed
Room/suite (18)
Viewed
Pool/beach area (1)
Viewed
Bathroom (1)
Viewed
Other (3)
Hotels you might also like...
Check In Check Out
Price Your Stay