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Embassy Suites Richmond - The Commerce Center

3.5 of 5 2925 Emerywood Pkwy, Richmond, VA 23294
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Embassy Suites Richmond - The Commerce Center
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Embassy Suites Richmond - The Commerce Center
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475 reviews from our community

Traveler rating
    254
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    50
    22
    9
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Embassy Suites Richmond - The Commerce Center
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Queenstown, Maryland
Contributor
14 reviews 14 reviews
14 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 27, 2012

We stayed at this hotel on a Saturday night during a trip to SC. The staff were super friendly, from the front desk to the restaurant staff. The rooms were well appointed and the hotel was pretty quiet for a Saturday. The breakfast layout was great and again the staff were more than helpful with my requests. A definite must... More

Was this review helpful? Yes
ESHRichmond, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review

Dear Valued Guest, We look forward to your return to our Embassy Suites Hotel in Richmond. Our staff takes pride in taking care of our guests and thank you for sharing your thoughts. We hope to see you again very soon! Yours in Hospitality, Kathleen Lyons, General Manager More

Calgary, Canada
Top Contributor
51 reviews 51 reviews
17 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed October 25, 2012

We were here only over night and I must say I would have been glad to stay longer. The suite was really wonderful -- after 2 weeks on the road in hotel rooms, the larger space was great. The welcome cocktail and appies in the central courtyard area made me feel like we were on a Mexico resort holiday again.... More

Was this review helpful? Yes
ESHRichmond, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review

Dear Valued Guest, It pleases us to hear you enjoyed our large suite, Manager’s Reception, and decided order room service. Those items, along with our cooked-to-order breakfast, make the Embassy Suites Richmond a strong value. Thank you for sharing your thoughts. We hope to see you again soon! Yours in Hospitality, Kathleen Lyons, General Manager More

Fort Worth, Texas
Top Contributor
54 reviews 54 reviews
35 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed October 20, 2012

Staff - Very friendly Rooms - Good stay, comfortable beds. and a very useful living room. Well designed for business travel. Food - Breakfast was on the house, very elaborate & very good. Must say, you will enjoy the breakfast here.

Was this review helpful? Yes
ESHRichmond, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review

Thank you for your thoughts and comments on your experience at the Embassy Suites Richmond. We are pleased you enjoyed our cooked to order breakfast and large suites and we appreciate your kind words about our staff. We also hope continue to earn your business in the future when you are looking for a hotel in Richmond. Best Regards, Kathleen... More

Cincinnati, Ohio
Contributor
15 reviews 15 reviews
11 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed October 3, 2012

We received a warm greeting upon arrival from Front Desk Agent Kate. She reviewed my reservation details and confirmed that we had been placed in a quiet corner room, per my request. She made check-in fast and friendly. Our 5th floor corner room was very clean & comfortable, but the bathroom was cramped. (I'm told this was the standard size... More

Was this review helpful? Yes 2
ESHRichmond, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review

Dear Valued Guest, Thank you for the kind words about our staff, especially Kate and Keneil, and our Front Desk and Breakfast Staff. We appreciate your feedback and apologize for sound in the first room responsible for relocating your party to a different suite. We hope to earn your vote to stay with us again when you return to Richmond!... More

NJ
Contributor
20 reviews 20 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed September 30, 2012

Came to the Embassy Suites last night after a long, rainy drive with two young kids. Checkin was fast and friendly. They even had our requested crib in the room. Huge plus as our kids were sleeping and we carried them up to the room. Love that they used travel cribs instead of pack and plays. Much sturdier. Try to... More

Was this review helpful? Yes
ESHRichmond, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review

Dear Valued Guest, We hope you return again soon and tell all of your friends about your stay at the Embassy Suites Hotel in Richmond. Our tropical atrium is one of a kind and we are glad you took advantage of our Cooked-to-Order Hot Breakfast. We agree, having two rooms makes a big difference for our guests, especially families! Thank... More

Philadelphia
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 28, 2012

My company booked this hotel for a 3 day meeting. This was a very good experience. The staff was very accommodating - true "southern hospitality". They provided a free shuttle to and from the nearby AMTRACK train station. Everything worked well in the business center - I was able to use the computer to print tickets with no problem. The... More

Was this review helpful? Yes
ESHRichmond, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review

Thank you for your recommendation for the Embassy Suites Richmond. I look forward to sharing your comments with our dedicated team. We pride ourselves in caring for our guests and taking care of details in the hotel. We hope to see you again soon for either business or pleasure! Best Regards, Kathleen Lyons, General Manager More

Hampon
Contributor
17 reviews 17 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 26, 2012

We have stayed with Embassy Suites on many occasions and have started some of our friends on the same road. We took a pleasant 3 day stay with this establishment as we have on many occasions. It's near home, but far enough away for a stay. As always we were well greeted on arrival, Reservations were taken care of immediatedly.... More

Was this review helpful? Yes
ESHRichmond, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review

Dear Valued Guest, Thank you for telling your friends to try Embassy Suites! Our full cooked-to-order breakfast, manager’s reception, and suites do make us different. We hope to see you soon and will continue to try hard to earn your future business! Best Regards, Kathleen Lyons, General Manager Embassy Suites Richmond More

Richmond, Virginia, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 25, 2012

The only word that comes to mind is "lovely". Everything was perfect. The people were helpful, gracious, and wonderful. I enjoyed the pool, the spa, the managers reception, the complimentary breakfast, room service, and EVERYTHING was wonderful. Keneil at the reception desk was a lot of help to me & was just the nicest person!!!!!!!!! Nick, the bartender at the... More

Was this review helpful? Yes 1
ESHRichmond, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review

Dear Valued Guest, We look forward to your return to our Embassy Suites Hotel in Richmond and treasure your review. Our staff takes pride in taking care of our guests and thank you for sharing your thoughts. I look forward to sharing your review with Keneil, Nick, and our room service attendant. Yours in Hospitality, Kathleen Lyons, General Manager More

Top Contributor
244 reviews 244 reviews
92 hotel reviews
325 helpful votes 325 helpful votes
5 of 5 stars Reviewed September 19, 2012

This is a convenient place for us to spend a weekend with friends, and the hotel seems to get better with each visit. We have stayed at about 35 Embassy Suites over the years, and we agree that the snacks at the manager's reception here rank very high--first or second--among all of them. Everything else is up to Embassy Suites... More

Was this review helpful? Yes 2
ESHRichmond, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review

Dear Valued Guest, We look forward to your return to our Embassy Suites Hotel in Richmond. Our tropical atrium is one of a kind in Richmond and is great for visiting, especially with our Manager’s Reception. Our staff takes pride in taking care of our guests and thank you for sharing your thoughts. For future, our suites with double beds... More

Dublin, Ohio
Top Contributor
67 reviews 67 reviews
11 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed September 18, 2012 via mobile

We were here for a wedding week-end. Our room was very nice and also clean. My husband stays in Embassy Suites quite regularly for work,but, this was my first stay. We were there during a NASCAR week-end so it was very crowded. The halls were noisy early in the evening,but,did quiet down. It was quiet inside the room. The managers... More

Was this review helpful? Yes 1
ESHRichmond, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review

Dear Valued Guest, Thank you for sharing your thoughts on your recent stay. We hope you will now become an Embassy Suites fan too! Best Regards, Kathleen Lyons, General Manager More

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Additional Information about Embassy Suites Richmond - The Commerce Center

Address: 2925 Emerywood Pkwy, Richmond, VA 23294
Phone Number:
Location: United States > Virginia > Richmond
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Richmond - The Commerce Center 3.5*
Number of rooms: 224
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Also Known As:
Embassy Suites Richmond - The Commerce Hotel Richmond
Richmond Embassy Suites

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