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Embassy Suites Richmond - The Commerce Center

#11 of 82 Hotels in Richmond
Certificate of Excellence
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2925 Emerywood Pkwy, Richmond, VA 23294
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Embassy Suites Richmond - The Commerce Center
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Embassy Suites Richmond - The Commerce Center
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533 reviews from our community

Traveler rating
    283
    160
    54
    27
    9
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215
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (73)
Date | Rating
  • English first
  • French first
  • Any
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  • All months
    (533)
  • Mar-May only
    (122)
  • Jun-Aug only
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There are newer reviews for Embassy Suites Richmond - The Commerce Center
See the most recent reviews
Fredericksburg, United States
2 reviews
2 of 5 stars Reviewed June 11, 2013

We've been ES guests before and have always been happy. This hotel has mold growing on bathroom doors, "yellowed" old lumpy pillows in need of replacement, a broken window that wouldn't lock with broken hardware and an electrical short in the lamp.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
ESHRichmond, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review

Thank you for your review. We sincerely apologize for all of the items you encountered during your time with us. If you would please contact us directly, we will be more than happy to assist you. Thanks again for your comments and we look forward to speaking with you. Best Regards, Kathleen Lyons, General Manager More 

Willingboro, United States
1 review
5 of 5 stars Reviewed June 8, 2013

With a ground floor that looks like a rain forest complete with pond and wishing well, we crossed a bridge forgetting we were in a hotel and our vacation experience just beginning. Even though I have been to this particular hotel many, many times with my first wife, children and grandchildren, I wanted to share the experience with my new... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
ESHRichmond, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review

Dear Valued Guest, We would like to thank you for your loyalty and we hope you and your family will continue to stay with us for many years to come! Congratulations on your wedding, Kathleen Lyons, General Manager More 

1 review
5 of 5 stars Reviewed May 30, 2013

So many of the employees went above and beyond to make our week wonderful. Mara, Yana, Shary, and GoGo should all be considered assets to the hotel for their wonderful customer service. With three small children, traveling can be difficult, but these guys made everything easy. We will be coming back!!!

Was this review helpful? Yes
ESHRichmond, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review

Thank you for your kind comments about the service driven staff at our Embassy Suites Richmond Hotel. We have shared your comments with them and thank you for the opportunity to recognize them. It was our pleasure to be your home away from home and we will look forward to you and your family returning! All the Best, Kathleen Lyons,... More 

Winston Salem, United States
1 review
5 of 5 stars Reviewed May 30, 2013

We went to King's Dominion for a family trip and stayed at the Embassy Suites. It was an easy drive from the hotel to the park. The staff at the hotel was great. The service was great and the room was great.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
ESHRichmond, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review

Dear Valued Guest, We are please you enjoyed your stay with us and found us convenient for your family trip to King’s Dominion. We hope to see you again. Best Regards, Kathleen Lyons, General Manager More 

A TripAdvisor Member
5 of 5 stars Reviewed May 29, 2013

The staff was extremely helpful, professional, courteous and attentive to details for our event. That is the reason that we keep coming back. We have scheduled three upcoming events for our Sorority with this hotel because of the staff, service and location. My hotel room was very clean and I did not want to get out the bed because I... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
ESHRichmond, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review

Dear Valued Guest, Thank you for your recommendation for the Embassy Suites Richmond Hotel. We are thrilled to have won you over with the staff’s service and the quality of our suites and your event experience. Thank you for your kind words and are thrilled you will be returning with your group. Best Regards, Kathleen Lyons, General Manager More 

Portsmouth, Virginia
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed May 25, 2013

This motel needs updating. Employees need training in customer service. We, along with other friends (a total of 5 rooms in our party) checked in right around 3 pm. The carpet needs to be replaced throughout the whole complex, dirty and very worn. One of our friends was assigned a smoking room. They did NOT request this and when they... More 

Was this review helpful? Yes 1
ESHRichmond, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review

Thank you for your review. We sincerely apologize for all of the inconveniences you encountered during your time with us. If you would please contact us directly, we will be more than happy to assist you. Thanks again for your comments and we look forward to speaking with you. Best Regards, Kathleen Lyons, General Manager More 

KANSAS CITY, MO
Senior Contributor
36 reviews 36 reviews
22 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed May 24, 2013

The hotel is in a easy location to find with restaurants in walking distance. The lobby is very nice with several spots to sit and relax. I had a suite with a king sized bed. The living room was a nice size with a large flat screen TV. The bedroom was very large but I was surprised to see a... More 

Was this review helpful? Yes
ESHRichmond, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review

Dear Valued Guest, Thank you for taking the time to share your experience. Thank you for your kind words about our bartender and we are sorry you had difficulty finding a place to sit at breakfast. We are so glad you were able to stay with us and hope to see you again soon! Warm Regards, Kathleen Lyons, Embassy Suites... More 

Richmond, United States
1 review
5 of 5 stars Reviewed May 22, 2013

This hotel was wonderful. I was in awe at how beautiful it was. Very Neat and Clean, great breakfast and Managers Reception with Free drinks in the evening. We will definetely be staying here again in the near future.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
ESHRichmond, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review

Dear Valued Guest, We are very pleased you will return to the Embassy Suites Hotel next time you visit Richmond, VA! So glad you were able to experience our Full Cooked-to-Order Breakfast & Manager’s Reception. Best Regards, Kathleen Lyons, General Manager More 

Huntington, United States
1 review
5 of 5 stars Reviewed May 20, 2013

Two kids through University of Richmond - eight years staying here and never a problem. The staff is wonderful, warm and friendly. You can not beat the breakfast as your child will not be seeing you early in the morning anyway. D-Hall for lunch or dinner, Embassy Suite Richmond for a good nights sleep at a reasonable price. Can not... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
ESHRichmond, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review

Dear Valued Guest, Congratulations for having both kids attend and graduate from the University of Richmond! We thank you for staying with us over the years and for taking time to share your experience at the Embassy Suites Richmond Hotel. Best Regards, Kathleen Lyons, General Manager More 

A TripAdvisor Member
5 of 5 stars Reviewed May 14, 2013

Stayed in the Jefferson Suite and it was fabulous. I was definitely amazed at the hotel clerk who remembered us by name throughout our stay. That personal touch made our stay very special. The two-suite room with in-room whirlpool was just amazing and all the personal touches the hotel provided was just fabulous: roses, champagne, chocolate covered strawberries, cookies and... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
ESHRichmond, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review

Dear Valued Guest, Thank you for choosing our Jefferson Suites/whirlpool suite! We are happy to hear you enjoyed your stay at the Embassy Suites Richmond and we are thrilled to hear you have a nice memory of your stay with us! I’ll certainly pass on your kind words the Front Desk. We hope to see you again. Best Regards, Kathleen... More 

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