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All 81 Richmond hotels

Embassy Suites Richmond - The Commerce Center

3.5 of 5 Hotel   |   2925 Emerywood Pkwy, Richmond, VA 23294
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84%
Ranked #8 of 81 hotels in Richmond
Certificate of Excellence 2014
A recent review
4 of 5 stars Reviewed March 21, 2012
Bonnie E Wildwood, Georgia
  • Reviews (422)
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422 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
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English first
There are newer reviews for Embassy Suites Richmond - The Commerce Center
See the most recent reviews
Wildwood, Georgia
1 review
4 of 5 stars Reviewed March 21, 2012

Nice Hotel., Excellent desk staff to help me get around town, Great Food and comfy Bed. WOuld stay there again when traveling on business to Richmond, VA.

Was this review helpful? Yes
ESHRichmond, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review

Dear Valued Guest, We are glad you were able to stay at our Embassy Suites Richmond Hotel and found our location to be convenient. I will pass on your kind feedback to our culinary team. Thank you for choosing to stay with us and we hope you will return if your travels bring you back to the Richmond area. Kind... More

Suffolk, Virginia
Senior Contributor
35 reviews 35 reviews
25 hotel reviews
98 helpful votes 98 helpful votes
5 of 5 stars Reviewed March 19, 2012

I stayed at the Embassy Suites Richmond for business training in February 2012. Pros: Beautiful lobby, common areas and atrium. Large, clean rooms. Amazing free breakfast. Cons: Noise from atrium and nearby TGIF with blasting music until 2am. Slow internet. Tips: Request a high floor room on the side of the hotel opposite the restaurants. They will be much more... More

Was this review helpful? Yes
ESHRichmond, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review

Dear Valued Guest, We are glad you were able to stay at our Embassy Suites Richmond. We are happy to share we are in the process of increasing our bandwidth. We have tripled our bandwidth and are adding still more bringing it up to 10 times more shortly. The TGIF parking lot does neighbor us, and the restaurant is a... More

Miami, Florida
Senior Contributor
27 reviews 27 reviews
20 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed March 18, 2012

This is a better than average traditional Embassy Suites in the traditional courtyard/atrium layout. We arrived there on a Sunday evening and there was very little occupancy. The hotel was quiet, clean, and the staff were friendly. The breakfast was bountiful as always. There were lots of options to eat nearby. I would not hesitate to stay there again if... More

Was this review helpful? Yes
ESHRichmond, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review

Dear Valued Guest, We hope to see you again soon at the Embassy Suites Hotel in Richmond. Our tropical atrium is one of a kind and we are glad you took advantage of our Cooked to Order Hot Breakfast. Our staff takes pride in taking care of our guests and thank you for sharing your thoughts. Yours in Hospitality, Kathleen... More

Virginia Beach, Virginia
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
5 of 5 stars Reviewed March 14, 2012

My friend and I wanted to get away for a few days but not far from where we live in Virginia Beach so we choose Richmond. We had a wonderful stay at the Embassy Suites, it was clean, the staff was very helpful and friendly. The man who checks us in I am sorry that I don't remember his name... More

Was this review helpful? Yes
ESHRichmond, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review

Dear Valued Guest, We hope you return again soon and tell all of your friends about your stay at the Embassy Suites Hotel in Richmond. Our tropical atrium is one of a kind and we are glad you took advantage of our Cooked-to-Order Hot Breakfast and Evening Reception. Our staff takes pride in taking care of our guests and the... More

New Jersey
Senior Contributor
48 reviews 48 reviews
23 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed March 5, 2012

I really like the Embassy Suites (ES) brand. We stayed at a brand new ES the night before outside Savannah, GA so we were very spoiled. Richmond employees were nice but the property needs some TLC to bring it up to date. As clean as an older property can be. Musty smelling room.

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ESHRichmond, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review

Dear Valued Guest, Thank you for your kind words about our staff. We apologize for the smell and would like know which room you noticed this in so we can look into the issue. Feel free to contact me or the hotel directly at 804 672-8585. Thank you for your loyalty to the Embassy Suites Brand. Best Regards, Kathleen Lyons,... More

Pennsylvania, USA
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed February 28, 2012

My husband and I have stayed at this hotel for years. Periodically, we’ve strayed to stay at the Hilton or the Jefferson, but we always come back to this Embassy Suites. Why? We’re on the road 50 weeks a year and everyone here makes us feel like we just came home. Stewart and Bobby at the front desk seamlessly take... More

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ESHRichmond, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review

Dear Valued Guest, We are thrilled and proud to have won you over with the staff’s personalized service, our food and beverage options, and our complimentary Wi-Fi! It will be my pleasure to share your review with our staff. Our Conference Center is truly unique in the area and we thank you for making the choice to stay with us.... More

Hamilton, Virginia
Top Contributor
174 reviews 174 reviews
30 hotel reviews
120 helpful votes 120 helpful votes
4 of 5 stars Reviewed February 25, 2012

We had just come off a night at Great Wolf Lodge, so weren't sure what the kids would think of a "regular" hotel. Embassy Suites worked well - the kids thought the atrium was cool, as was the pool. The adults enjoyed the welcome reception having wine, beer, and mixed drinks. Chips, Salsa, and Snack Mix were also available. Nothing... More

Was this review helpful? Yes
ESHRichmond, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review

Dear Valued Guest, thank you for taking the time to share your thoughts and for choosing the Embassy Suites Richmond Hotel. Glad you enjoyed our nightly reception and the kids liked our atrium and indoor pool. We hope you had time to enjoy our cooked to order breakfast in the morning and we hope to see you again. Best Regards,... More

McGaheysville, Virginia
Contributor
15 reviews 15 reviews
9 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed February 20, 2012

Hilton Embassy's never disappoint. Got to love there manager nightly special (free alcohol and snacks), made-to-order breakfast and hotel ambiance. The indoor pool was also nice. Good location, close to many restaurants.

Was this review helpful? Yes
ESHRichmond, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review

Dear Valued Guest, We look forward to your return to our Embassy Suites Hotel in Richmond and thank you for your loyalty to Hilton's Embassy Brand! Our tropical atrium is one of a kind and we are glad you took advantage of our Cooked to Order Hot Breakfast and Evening Reception. Our staff takes pride in taking care of our... More

Washington, District of Columbia, United States
Senior Reviewer
8 reviews 8 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 20, 2012

Walking inside the Embassy Suites, my immediate reaction was that it reminded me of a rainforest cafe. You know, that restaurant? The rooms are very spacious and come with free WIFI. That alone is a major selling point. I still can't believe there are 5-Star hotels that still make you pay. I ordered room service and the service and food... More

Was this review helpful? Yes
ESHRichmond, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review

Dear Valued Guest, thank you for taking the time to post a review. We are glad you enjoyed our spacious suites and we have found our guests do appreciate our WIFI, Full Breakfast, and the Nightly Manger’s Reception included without additional charges! We hope you will visit us again if you return to Richmond. Best Regards, Kathleen Lyons, General Manager More

Jupiter, Florida
1 review
5 of 5 stars Reviewed January 13, 2012

We used to live in Richmond and and were there when this Embassy Suites was built. It has always had a good reputation and is in a convenient area to interstate, restaurants, stores, etc. Little did we know that we would be moving out of state and would one day be staying here every year during the holidays. It is... More

Was this review helpful? Yes
ESHRichmond, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review

Staying a week or more does allow you to get to know our hotel well and we thank you for sharing your thoughts about why you plan on returning in the future. We are thrilled to be your hotel choice when you return to Richmond to visit and we look forward to another opportunity to welcome you back home! Best... More

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Additional Information about Embassy Suites Richmond - The Commerce Center

Address: 2925 Emerywood Pkwy, Richmond, VA 23294
Phone Number:
Location: United States > Virginia > Richmond
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Richmond - The Commerce Center 3.5*
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Also Known As:
Embassy Suites Richmond - The Commerce Hotel Richmond
Richmond Embassy Suites

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#5 Family Hotel in Richmond #9 Romantic Hotel in Richmond #10 Business Hotel in Richmond
Hotel Class
Official Description (provided by the hotel)
The Embassy Suites Richmond - The Commerce Center is located in the West End and only 3 miles from the University of Richmond. The hotel is in close proximity to shopping in Carytown, the Lewis Ginter Botanical Gardens and the Richmond International Raceway. Enjoy the space and comforts of our two-room suites that offer a separate bedroom and living room as well as two 37-inch flat-screen HDTVs and complimentary high-speed internet access. The hotel is very close to many corporate offices, which makes it ideal for business travelers. Hold business meetings or group gatherings in the hotel's 10,000 sq. ft. Executive Meeting Center, a conference facility with ergonomic chairs, wall-to-wall whiteboards, high-tech A/V equipment, and adjustable lighting. Take a break from business in the heated indoor salt water pool or relax in the whirlpool spa. Stay in shape in the fitness center and then wind down in the sauna. Enjoy a delicious meal at the hotel's signature restaurant, Atrium Grill and begin each day with a complimentary cooked-to-order breakfast. ... more   less 
Number of rooms
224

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