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Embassy Suites by Hilton Richmond

#10 of 89 Hotels in Richmond
Certificate of Excellence
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2925 Emerywood Pkwy, Richmond, VA 23294
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1 room 1 adult
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Embassy Suites by Hilton Richmond
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704 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Richmond
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New Jersey, United States
1 review
5 of 5 stars Reviewed July 23, 2014

We have been staying at this hotel for over 10 years when visiting family in Richmond.We have always been happy with the hotel,staff,and they have a great food also.The rooms are clean.The hotel itself is also clean.The location is great.There is not a bad thing I can say even after over 30 stays in 10 years at the same hotel.Staff... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Chase B
ESHRichmond, General Manager at Embassy Suites by Hilton Richmond, responded to this review

Dear Valued Guest, thank you for your loyalty and recommendation! We look forward to seeing you in the future and we will try hard to always be your first choice when travelling to Richmond! Best Regards, Kathleen Lyons, General Manager More 

Raleigh, North Carolina
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed July 22, 2014

We really enjoyed our visit to this Embassy Suites near Richmond, Va. The lobby designed like an atrium is a very pretty design. The suite gave a good amount of space for our family, and it was nice having that extra room. The breakfast was also very good, especially the made to order omlettes which is a feature that many... More 

Helpful?
Thank Jack L
ESHRichmond, General Manager at Embassy Suites by Hilton Richmond, responded to this review

Dear Valued Guest, We are glad you enjoyed our spacious suites, and we have found our guests do appreciate our two room suites, especially two TVs, a good feature for relaxing during a family vacation. Thank you for your kind words about our hotel and staff, we pride ourselves on cleanliness and service. We hope you will visit us again... More 

Arlington, Virginia
1 review
5 of 5 stars Reviewed July 21, 2014

My husband and I and our 2 grandkids spent the night here after a day at Kings Dominion. I cannot say enough about the graciousness of staff, efficiency, cleanliness, and all-around appeal that this hotel had. After reading some other reviews, I was a little nervous--BUT we had a stellar experience. The food was delicious, and the staff in the... More 

Helpful?
Thank Marsha C
ESHRichmond, General Manager at Embassy Suites by Hilton Richmond, responded to this review

Thank you for your very kind comments about the service driven staff. We are glad you decided to stay with us and look forward to your return! All the Best, Kathleen Lyons, General Manager. More 

1 review
4 of 5 stars Reviewed July 19, 2014

We stayed at the Embassy Suites because we needed a two room suite for our boys. Hotel was great except for the fact that we had no tub in our room and our room was directly over the pool and thus smelled of chlorine. Lessons learned on both counts. Will stay again. Staff is very nice and helpful.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank 360robm
ESHRichmond, General Manager at Embassy Suites by Hilton Richmond, responded to this review

Thank you for staying and sharing your thoughts. Our suites with double beds do have tubs while our standard king suites have only the shower. We will look into the smell of chlorine as our pool is a salt water pool and should not cause an strong chlorine smell. Thank you for letting us know and we look forward to... More 

Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed July 17, 2014

I was on a business trip in Richmond and stayed at this hotel .The rooms are clean, furniture outdated but spacious rooms. Breakfast was fair. Eggs cold and over done. Several times this week I waited quite a while for the fruit to be filled, even mentioned to them that there was no fruit or coffee. ( This was at... More 

Helpful?
Thank burnetab
ESHRichmond, General Manager at Embassy Suites by Hilton Richmond, responded to this review

Dear Valued Guest, We like to apologize for your experience with our breakfast and are sorry you were not able to find a seat at our evening reception. We are pleased you found our location to be convenient and clean. You will be pleased to know we are changing our furniture soon. We hope you will give us another and... More 

Upper Marlboro, United States
1 review
4 of 5 stars Reviewed July 16, 2014

I was received well by reception station, 5 mins later I was on my way to my room. Enjoyed manager's special each night and made to order breakfast. Hallway was a little loud with children running the halls, but it didn't disturb my accommodations. Would recommend this hotel to others.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Derrick M
ESHRichmond, General Manager at Embassy Suites by Hilton Richmond, responded to this review

Dear Valued Guest, Thank you for recommending us and for choosing to stay with us! We hope to see you again soon. Kind Regards, Kathleen Lyons, General Manager More 

Somerville, Massachusetts
Level Contributor
42 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed July 15, 2014

We came here to stay overnight and were treated like royalty. The front staff couldn't be anymore helpful and you have to come here just to meet the two women cooking breakfast. They started my day on a great note. We ate at the steak house on site it was very good.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Judy R
ESHRichmond, General Manager at Embassy Suites by Hilton Richmond, responded to this review

Thank you for recommending us and for choosing to stay with us! We are thrilled you enjoyed your stay. I look forward to sharing your comments with our staff. Kind Regards, Kathleen Lyons, General Manager More 

Level Contributor
4 reviews
5 of 5 stars Reviewed July 13, 2014 via mobile

We stayed here with our four children. Beautiful hotel and great location. Rooms were clean and spacious. Breakfast was excellent! I requested a quiet room and was very pleased to find we were on the top floor tucked in the corner. Very quiet! We will stay again when driving through Virginia.

Helpful?
Thank Momfourkiddos
ESHRichmond, General Manager at Embassy Suites by Hilton Richmond, responded to this review

We will look forward to your return. Our suites work well with multiple people staying! Thank you for choosing to stay with us! Kind Regards, Kathleen Lyons, General Manager More 

Mississippi
Level Contributor
106 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 stars Reviewed July 12, 2014

We have found that Embassy Suite hotels are always a good bet. Regardless of what city they are in, they are consistently clean and comfortable. We only spent one night at the Embassy Suites in Richmond, but were very pleased with our stay.

Helpful?
Thank Debbie A
ESHRichmond, General Manager at Embassy Suites by Hilton Richmond, responded to this review

Thank you for recommending us and for choosing to stay with us. It pleases us to hear you enjoyed your stay. Best Regards, Kathleen Lyons, General Manager More 

South Charleston, West Virginia
Level Contributor
39 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed July 10, 2014

We stayed here on our way to the Outer Banks. The front desk personnel were excellent when we checked in, all the hotel employees were very friendly and accommodating. The beds were great got a decent nights sleep. The negatives at this property were quite a few. The carpet needs updating. they are not the cleanest, the bathroom in our... More 

Helpful?
Thank gjpyvowhitant1
ESHRichmond, General Manager at Embassy Suites by Hilton Richmond, responded to this review

Thank you for taking the time to write a review about your stay at our hotel. We sincerely appreciate your feedback. We are sorry we fell below your expectation as well as ours. We review all our comments and use them to work to improve our total guest experience. Again, thank you for your comments and we do hope you... More 

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