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All 82 Richmond hotels

Embassy Suites Richmond - The Commerce Center

3.5 of 5 Hotel   |   2925 Emerywood Pkwy, Richmond, VA 23294
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84%
Ranked #8 of 82 hotels in Richmond
Certificate of Excellence 2014
A recent review
5 of 5 stars Reviewed September 28, 2012
Kerbie Philadelphia
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450 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
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English first
There are newer reviews for Embassy Suites Richmond - The Commerce Center
See the most recent reviews
Philadelphia
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 28, 2012

My company booked this hotel for a 3 day meeting. This was a very good experience. The staff was very accommodating - true "southern hospitality". They provided a free shuttle to and from the nearby AMTRACK train station. Everything worked well in the business center - I was able to use the computer to print tickets with no problem. The... More

Was this review helpful? Yes
ESHRichmond, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review

Thank you for your recommendation for the Embassy Suites Richmond. I look forward to sharing your comments with our dedicated team. We pride ourselves in caring for our guests and taking care of details in the hotel. We hope to see you again soon for either business or pleasure! Best Regards, Kathleen Lyons, General Manager More

Hampon
Contributor
17 reviews 17 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 26, 2012

We have stayed with Embassy Suites on many occasions and have started some of our friends on the same road. We took a pleasant 3 day stay with this establishment as we have on many occasions. It's near home, but far enough away for a stay. As always we were well greeted on arrival, Reservations were taken care of immediatedly.... More

Was this review helpful? Yes
ESHRichmond, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review

Dear Valued Guest, Thank you for telling your friends to try Embassy Suites! Our full cooked-to-order breakfast, manager’s reception, and suites do make us different. We hope to see you soon and will continue to try hard to earn your future business! Best Regards, Kathleen Lyons, General Manager Embassy Suites Richmond More

Richmond, Virginia, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 25, 2012

The only word that comes to mind is "lovely". Everything was perfect. The people were helpful, gracious, and wonderful. I enjoyed the pool, the spa, the managers reception, the complimentary breakfast, room service, and EVERYTHING was wonderful. Keneil at the reception desk was a lot of help to me & was just the nicest person!!!!!!!!! Nick, the bartender at the... More

Was this review helpful? Yes 1
ESHRichmond, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review

Dear Valued Guest, We look forward to your return to our Embassy Suites Hotel in Richmond and treasure your review. Our staff takes pride in taking care of our guests and thank you for sharing your thoughts. I look forward to sharing your review with Keneil, Nick, and our room service attendant. Yours in Hospitality, Kathleen Lyons, General Manager More

Top Contributor
241 reviews 241 reviews
92 hotel reviews
323 helpful votes 323 helpful votes
5 of 5 stars Reviewed September 19, 2012

This is a convenient place for us to spend a weekend with friends, and the hotel seems to get better with each visit. We have stayed at about 35 Embassy Suites over the years, and we agree that the snacks at the manager's reception here rank very high--first or second--among all of them. Everything else is up to Embassy Suites... More

Was this review helpful? Yes 2
ESHRichmond, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review

Dear Valued Guest, We look forward to your return to our Embassy Suites Hotel in Richmond. Our tropical atrium is one of a kind in Richmond and is great for visiting, especially with our Manager’s Reception. Our staff takes pride in taking care of our guests and thank you for sharing your thoughts. For future, our suites with double beds... More

Dublin, Ohio
Top Contributor
67 reviews 67 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed September 18, 2012 via mobile

We were here for a wedding week-end. Our room was very nice and also clean. My husband stays in Embassy Suites quite regularly for work,but, this was my first stay. We were there during a NASCAR week-end so it was very crowded. The halls were noisy early in the evening,but,did quiet down. It was quiet inside the room. The managers... More

Was this review helpful? Yes 1
ESHRichmond, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review

Dear Valued Guest, Thank you for sharing your thoughts on your recent stay. We hope you will now become an Embassy Suites fan too! Best Regards, Kathleen Lyons, General Manager More

Lawton, Michigan
1 review
5 of 5 stars Reviewed September 18, 2012

We chose Embassy Suites in Richmond VA for the out-of town guests at our daughter's wedding. Since we do not live in Richmond, we stayed at the hotel as well. We had some last minute changes as alterations to guests' travel plans required an additional 4 rooms the first night and additional changes later. The front desk staff together with... More

Was this review helpful? Yes
ESHRichmond, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review

Dear Valued Guest, We treasure your recommendation at our Embassy Suites Richmond Hotel. We thank you for choosing our hotel for such a special occasion and appreciate your kind words and recognition of our staff members. It was my pleasure to share your thoughts with our staff. We hope to be your home away from home when in Richmond! Best... More

Elizabeth City, North Carolina
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed September 13, 2012

We have always loved Embassy Suites. They have wonderful rooms, a fantastic breakfast and just an overall fantastic atmosphere. BUT! This first part is our fault: We went to breakfast at 730, not thinking to put the "Do not disturb" sign on our door. Who needs that so early, right? When we came back from breakfast, the maid was there... More

Was this review helpful? Yes 1
ESHRichmond, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review

Dear Sara B, We are sorry to have greatly upset you by the failure to not wait the appropriate amount of time before our housekeeping manager entered your room. The attendants will try to service a room if they see the guest leave to go to breakfast in efforts to have it completed before your return. Completed rooms are inspected... More

Lawrenceville, New Jersey
1 review
5 of 5 stars Reviewed September 9, 2012

From check-in to check out the staff was courteous, friendly and more than willing to make our staff meet our expectations. The room was clean, well stocked with towels, etc had a beautiful bathroom with walk in shower as we had requested a handicapped room. The microwave, fridge and coffee maker allowed us to cool or heat up anything we... More

Was this review helpful? Yes
ESHRichmond, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review

Dear Valued Guest, We treasure your recommendation at our Embassy Suites Richmond Hotel. We are thrilled to have won you over with the staff’s service, accommodations, and food & beverage. Thank you for your kind words and we hope to see you again. Best Regards, Kathleen Lyons, General Manager More

virginia
Contributor
15 reviews 15 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 1, 2012

We always look for embassy suites because of the nice courtyard style lobbies, indoor pool, late weekend checkout and the bkfst. This property fits the model of clean, nicely appointed rooms, with helpful staff. We also like pushing the kids into the ante room, so they can play their games and see movies, while we relax.

Was this review helpful? Yes
ESHRichmond, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review

Dear Valued Guest, great to hear you look for Embassy Suites when traveling. We are glad you enjoyed our spacious suites, and we have found our guests do appreciate our two room suites, especially two TVs, a good feature for relaxing during a family vacation. Thank you for your kind words about our hotel and staff, we pride ourselves on... More

Steubenville, Ohio, USA
Senior Contributor
35 reviews 35 reviews
15 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed August 29, 2012

Stayed here one weekend night in Aug in a King Suite. Used our Hilton Honors Points and they gave us a handicapped room . It had a shower with no tub. Would have been nice if the front desk disclosed this . Room clean, bed comfy. Huge hotel , beautiful atrium--breakfast was very crowded, but that can be expected for... More

Was this review helpful? Yes 1
ESHRichmond, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review

Dear Valued Guest, thank you for taking the time to post a review. Glad to hear you enjoyed our atrium and cooked-to-order breakfast. Please know we have shared your review with our front desk staff, thank you for your feedback. We do hope you will stay with us again and wanted to pass on all of our king suites have... More

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Additional Information about Embassy Suites Richmond - The Commerce Center

Address: 2925 Emerywood Pkwy, Richmond, VA 23294
Phone Number:
Location: United States > Virginia > Richmond
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Richmond - The Commerce Center 3.5*
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Also Known As:
Embassy Suites Richmond - The Commerce Hotel Richmond
Richmond Embassy Suites

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#4 Family Hotel in Richmond #8 Romantic Hotel in Richmond #10 Business Hotel in Richmond
Hotel Class
Official Description (provided by the hotel)
The Embassy Suites Richmond - The Commerce Center is located in the West End and only 3 miles from the University of Richmond. The hotel is in close proximity to shopping in Carytown, the Lewis Ginter Botanical Gardens and the Richmond International Raceway. Enjoy the space and comforts of our two-room suites that offer a separate bedroom and living room as well as two 37-inch flat-screen HDTVs and complimentary high-speed internet access. The hotel is very close to many corporate offices, which makes it ideal for business travelers. Hold business meetings or group gatherings in the hotel's 10,000 sq. ft. Executive Meeting Center, a conference facility with ergonomic chairs, wall-to-wall whiteboards, high-tech A/V equipment, and adjustable lighting. Take a break from business in the heated indoor salt water pool or relax in the whirlpool spa. Stay in shape in the fitness center and then wind down in the sauna. Enjoy a delicious meal at the hotel's signature restaurant, Atrium Grill and begin each day with a complimentary cooked-to-order breakfast. ... more   less 
Number of rooms
224

Questions & Answers

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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