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All 81 Richmond hotels

Embassy Suites Richmond - The Commerce Center

3.5 of 5 Hotel   |   2925 Emerywood Pkwy, Richmond, VA 23294
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84%
Ranked #8 of 81 hotels in Richmond
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 4 days ago
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377 people have reviewed this hotel

Traveler rating
    204
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    41
    15
    7
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
  • English first
  • French first
  • Any
English first
Senior Contributor
40 reviews 40 reviews
18 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Stayed one night this past Friday with my two grown children. Check in was quite easy but I do agree with another reviewer regarding the staff at check in. I was never told where elevators were or how to get to our room. It really wasn't that big of a deal because it is quite easy to maneuver within the... More

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martinsville, United States
1 review
5 of 5 stars Reviewed 1 week ago

All the staff especially "Bobby" were excellent-friendly, courteous, helpful, and really the best. The facility was well kept and the amenities were the icing on the cake. Our business refreshments were fantastic as were the business rooms.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
ESHRichmond, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review

We pride ourselves on our service and it will be my pleasure to share your commnets with our staff, especially Bobby! Thank you for staying, Kathleen Lyons, General Manager More

Bridgewater, NJ, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Embassy Suite is an excellent hotel. Its 8 story tall atrium gives a very expensive look. The plants inside the atrium and also at every floor really put me in a vacation mood. The moment I entered inside the hotel and took the elevator to go to my room on 8th floor the view inside the atrium took my fatigue... More

Review collected in partnership with Embassy Suites Hotels

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ESHRichmond, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review

We hope you come back soon for another relaxing stay! Best Regards, Kathleen Lyons, General Manager More

Boston, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

My daughter and I stayed here while on a college road trip. The room set up was perfect for us with the living room separate from the bedroom so that she could stay up and text her friends while I went to bed. We had two queen size beds in the bedroom which were very comfortable. We also liked the... More

Review collected in partnership with Embassy Suites Hotels

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ESHRichmond, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review

Happy to hear how having our two room suite made a difference in your stay! We hope Embassy Suites will always be your first choice! Best Regards, Kathleen Lyons, General Manager More

Asheville, United States
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

This was my first visit to this Hilton brand; I traveled from Asheville, North Carolina and had planned to stay two nights. I stayed at this Hotel because it was close to Henrico Doctor’s Hospital. I was disappointed with the check-in process which could have been completed using an automated teller machine. The customer service associate asked for my name,... More

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
ESHRichmond, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review

We’re sorry we didn’t provide the high quality of services you deserve. This is not typical of our hotel and staff, and we have addressed the issues you mentioned. We try to make each guest experience a great one at our hotel and your satisfaction is important to us. Thank you again for your feedback and we hope you’ll give... More

Top Contributor
233 reviews 233 reviews
92 hotel reviews
328 helpful votes 328 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We've stayed here often in the past, and will come back in the future. But we will note now that the shower head was loose, and a convention of young athletes raised the noise level more than usual. The rather compromised neighborhood--major boulevards, T.G.I.F., Sheetz, and other such establishments--takes away from the charm and complicates walking in the neighborhood. The... More

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ESHRichmond, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review

Thank your for your feedback. We apologize for you shower head and for the noise from some of our other guests. I will be sure to share your comments with Missy and our Front Desk. We thank you for your loyalty and look forward to your return! Best Regards, Kathleen Lyons, General Manager More

Madison, Connecticut
Reviewer
4 reviews 4 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We have stayed at the Richmond Embassy Suites many times since our son began attending the University of Richmond. We love the spacious rooms, breakfast options, and have taken advantage of the complementary shuttle to and from the University and the Staples Mill Road train station. Beds are so comfortable and rooms very quiet due to suite style arrangement with... More

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ESHRichmond, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review

We are glad you were able to take advantage of our shuttle for both University of Richmond and the Staples Mill Amtrak Station. Thank you for sharing your experience and we will work hard to stay your first choice in Richmond! Best Regards, Kathleen Lyons, General Manager More

strasburg va
Senior Contributor
31 reviews 31 reviews
10 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 5 weeks ago

What a great hotel! The entrance is beautiful, and the staff was very helpful and attentive. There was a problem with my reservation but the young lady at the front desk corrected it to my satisfaction very quickly. The room was beautiful. I have already booked again for my next trip to Richmond. My only complaint was that I only... More

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ESHRichmond, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review

We wish you could have stayed longer too! Thank you for sharing your experience. Best Regards, Kathleen Lyons, General Manager More

Woodbridge, United States
1 review
4 of 5 stars Reviewed 5 weeks ago

We stayed as part of a group reservation for my sister's wedding. The party not IN the wedding enjoyed the evening reception while the rest of us were at rehearsal. In the morning before and after the wedding we leisurely ate breakfast. The day after, the family gathered over breakfast to do a recap of the fun. We stayed well... More

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
ESHRichmond, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review

Thank you for your review and we hope you will decide to return soon! Best Regards, Kathleen Lyons, General Manager More

Germantown, United States
1 review
5 of 5 stars Reviewed 5 weeks ago

This hotel has spacious, well-layed out rooms. Really liked the extra sink, dressing area in bedroom. Loved the shower. The elevators were glass. Food was very good. Enjoyed the pool and hot tub. Beds were roomy. Pillows were a little too high.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
ESHRichmond, General Manager at Embassy Suites Richmond - The Commerce Center, responded to this review

Thank you for your review! Having a suite makes a differerence, especially for a family. We hope to see you again! Best Regards, Kathleen Lyons, General Manager More

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Additional Information about Embassy Suites Richmond - The Commerce Center

Also Known As:
Embassy Suites Richmond - The Commerce Hotel
Embassy Suites Richmond - The Commerce Hotel Richmond
Embassy Suites Richmond
Richmond Embassy Suites
Address: 2925 Emerywood Pkwy, Richmond, VA 23294
Phone Number:
Location: United States > Virginia > Richmond
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Richmond
#9 Business Hotel in Richmond
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Richmond - The Commerce Center 3.5*
Official Description (provided by the hotel):
The Embassy Suites Richmond - The Commerce Center is located in the West End and only 3 miles from the University of Richmond. The hotel is in close proximity to shopping in Carytown, the Lewis Ginter Botanical Gardens and the Richmond International Raceway. Enjoy the space and comforts of our two-room suites that offer a separate bedroom and living room as well as two 37-inch flat-screen HDTVs and complimentary high-speed internet access. The hotel is very close to many corporate offices, which makes it ideal for business travelers. Hold business meetings or group gatherings in the hotel's 10,000 sq. ft. Executive Meeting Center, a conference facility with ergonomic chairs, wall-to-wall whiteboards, high-tech A/V equipment, and adjustable lighting. Take a break from business in the heated indoor salt water pool or relax in the whirlpool spa. Stay in shape in the fitness center and then wind down in the sauna. Enjoy a delicious meal at the hotel's signature restaurant, Atrium Grill and begin each day with a complimentary cooked-to-order breakfast. ... more   less 
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