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All 82 Richmond hotels

Richmond Marriott

3.5 of 5 Hotel   |   500 East Broad St, Richmond, VA 23219
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Ranked #21 of 82 hotels in Richmond
Certificate of Excellence 2014
A recent review
5 of 5 stars Reviewed January 15, 2013
Tori K Richmond, Virginia
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345 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
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English first
There are newer reviews for Richmond Marriott
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Richmond, Virginia
1 review
5 of 5 stars Reviewed January 15, 2013

I stayed at the Richmond Marriott for almost a month while moving to start a new job. I felt like I was being pampered! Right from the get-go, the valet staff was quick and did everything with a smile. I was greeted by a mutlitude of people before I even got to the check-in desk. The employee was prompt and... More

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Norfolk, Virginia
Top Contributor
205 reviews 205 reviews
13 hotel reviews
72 helpful votes 72 helpful votes
1 of 5 stars Reviewed January 7, 2013

This hotel is bad! Terrible! My Lady and I spent two nights at this hotel because of a New Year’s Eve gala that was being held there. When we arrived, there we three people to take our car, but no one to help with the luggage. The room had inadequate heat. A repair person came to the room, replaced a... More

Was this review helpful? Yes 1
Scott_Paradine, Manager at Richmond Marriott, responded to this review

Thank you for your feedback, Beyondthebull. I am sorry that your experience at the Richmond Marriott fell short of your expectations on New Year's Eve. It sounds as though we failed on several fronts, from your arrival, to our housekeeping service and right through your event that evening. I apologize that we put a damper on what should have been... More

Charlottesville, Virginia
Senior Contributor
27 reviews 27 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed January 2, 2013

We got a great deal for NYE! We stayed Sunday, Dec 31st -Jan 1, 2013...Great rates for both days!! The staff was very helpful, smiling and friendly! Never encountered any staff that didn't speak...they were super awesome! The beds were very comfortable...pillows also...I slept like a baby! Valet parking was great, the wait time to get your car wasn't long...the... More

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Charlottesville, Virginia
Top Contributor
154 reviews 154 reviews
57 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed January 1, 2013

if your staying in this hotel is probably because your sightseeing Richmond or your attending an event in the hotel or locally , as there isn't much else around this location. The service from the staff was very good , you were almost falling over yourself on people we had 3 staff greet us on arrival. Concierge parking is expensive... More

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Pinellas Park, Florida
15 reviews 15 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed December 31, 2012

I had a good experience staying at this hotel for 5 nights on business. Every staff member that I encountered was friendly and eager to help.The fitness center is well equipped by hotel standards. Pool and hot tub were also nice. The hotel's restaurant is a bar & grill type of place that is just slightly overpriced, however the food... More

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Louisville, Kentucky
Top Contributor
61 reviews 61 reviews
16 hotel reviews
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed December 26, 2012

I stayed at this hotel June 2012 for a conference I was attending. The hotel is clean and the staff was great but ... They charged me $12 a day for wi-Fi ! That is insane ! When I complained at the front desk I was told the Wi-Fi was free in the lobby. I told the young woman behind... More

Was this review helpful? Yes 1
Scott_Paradine, Manager at Richmond Marriott, responded to this review

Thank you for your feedback, Patrick. I apologize for the delay in my response. First and foremost, thank you for your comments regarding our great staff. I am sorry that the level of service we provided did not offset the fact that we charged for the Internet service you needed during your stay. Like most Marriott hotels, the Richmond Marriott... More

Nashville, Tennessee
Senior Contributor
35 reviews 35 reviews
25 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed December 16, 2012

Located across the street from the convention center and blocks away from the capitol this is a was a good experience. The room was clean and everything was in order. Staff are friendly and helpful. I will stay here again if business calls for it

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Ashburn, Virginia
15 reviews 15 reviews
13 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed December 9, 2012

Stayed here for the night before the marathon. This hotel was in a very convenient location for the marathon. Staff was super friendly. Room was nice. My only complaint is that they charge for the internet. I think that is ridiculous in this day and age, but other than that it is a great hotel for hte marathon.

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Washington DC, District of Columbia
Top Contributor
116 reviews 116 reviews
86 hotel reviews
72 helpful votes 72 helpful votes
5 of 5 stars Reviewed December 8, 2012

This marriott couldn't be more conovenient to the downtown convention center and other downtown Richmond activities. We've stayed there 4 times now for a Christmas concert. The hotel is very nice and the rooms have been ujpdated (although my wife felt the bed was a bit small). All staff were courteous and professional. Good workout facility, plus it's only a... More

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Westminster, Maryland
Senior Contributor
43 reviews 43 reviews
11 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed November 27, 2012

Arrived at the Richmond Marriott and were greeted by Ashley. She was very freindly and helpful. Average sized room with a nice city view on the 15th floor. Overall I found the hotel to be very clean and our room was also clean. However, the rooms are a tired looking and could stand to be update (i.e. dim lighting, wall... More

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Scott_Paradine, Manager at Richmond Marriott, responded to this review

Thank you for your feedback, FamilyManMd. I am glad that you enjoyed your stay, found our hotel to clean and safe, and that you appreciated our wonderful staff. I am especially glad that Ashley provided service upon arrival memorable enough for you to mention her by name in your comments. I'll make sure that she is thanked for that service.... More

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Additional Information about Richmond Marriott

Address: 500 East Broad St, Richmond, VA 23219
Phone Number:
Location: United States > Virginia > Richmond
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Richmond Marriott 3.5*
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Also Known As:
Richmond Marriott Hotel Richmond
Marriott Richmond

55 photos of this hotel

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Business center/function rooms (4)
Pool/beach area (2)
Hotel & grounds (4)
View from room (6)
Room/suite (3)
Other (11)

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All management photos (26)
Hotel & grounds (10)
Business center/function rooms (4)
Dining (1)
Room/suite (7)
Pool/beach area (1)
Other (3)
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Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#13 Business Hotel in Richmond #22 Family Hotel in Richmond
Hotel Class
Official Description (provided by the hotel)
In the heart of downtown, the newly renovated Richmond Marriott offers a blend of luxury and Southern charm. The well-appointed guest rooms and suites at this Richmond hotel offer great views of this city and we offer a complimentary shuttle to a number of diverse dining and entertainment venues. Other upscale amenities or conveniences include our Revive® luxury bedding, lobby Starbucks Coffee Shop and concierge desk. ... more   less 
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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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