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Richmond Marriott

3.5 of 5 500 East Broad St, Richmond, VA 23219
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Certificate of Excellence 2014
Richmond Marriott
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Richmond Marriott
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Richmond Marriott
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383 reviews from our community

Traveler rating
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    158
    65
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Dallas, Texas, United States
Top Contributor
53 reviews 53 reviews
22 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed July 19, 2013

I spent over two years staying at this hotel almost every week. I have stayed at Marriott (JW, Courtyard, Fairfield...and the Ritz) properties all over the US and this Richmond Marriott is the best I've been at. While the JW's and Ritz have nicer rooms/amenities I have not stayed at one Marriott property where the whole package is better than... More 

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Brunswick, MD
1 review
4 of 5 stars Reviewed July 18, 2013

We stayed for 5 nights over July 3-7, and did most of our eating in the room, since our conference was taking place in the Coliseum next door. Housekeeping staff was invisible, but every afternoon we came back to a nice clean room with even our own stuff carefully arranged. The hotel staff also accommodated a few unusual requests and... More 

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Poquoson, Virginia
2 reviews
5 of 5 stars Reviewed July 18, 2013

Really friendly hotel staff, probably the most personable staff I have ever dealt with. Everyone went out of there way to accommodate and seemed very genuine. Spotless room, and the breakfast buffet in the restaurant was very good. Would certainly return next time in Richmond.

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South Florida
Top Contributor
94 reviews 94 reviews
92 hotel reviews
47 helpful votes 47 helpful votes
2 of 5 stars Reviewed July 12, 2013

Got in late at night. I am Marriott Gold. Barely acknowledged me at checkout. I had booked a room with a king bed guaranteed. Given a room with 2 queen beds and the man at the counter on the far left did not even bother to mention that to me, I don't fuss, so I didn't call down despite feeling... More 

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andy s, General Manager at Richmond Marriott, responded to this review

FTLAW, Thank you for your feedback. I am sorry that you did not have a great stay at the Richmond Marriott. We take a lot of pride in what we do and it is clear we missed the mark with you. I have shared your comments with my team and we are committed to making sure that others do have... More 

Washington, DC
Top Contributor
105 reviews 105 reviews
98 hotel reviews
125 helpful votes 125 helpful votes
4 of 5 stars Reviewed July 8, 2013

Standard large, full service hotel. Non-descript in both interior and exterior appearance however, the staff are outstanding in every respect. Rooms are good size, but have a bit of wear and tear showing. Good size, well equipped fitness center. Reasonable priced breakfast lunch and dinner buffets offered; I had breakfast and lunch and food quality was high. Adjacent to and... More 

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Washington DC, District of Columbia
Contributor
15 reviews 15 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed July 8, 2013

The last time i stayed here was years ago and it needed an upgrade bad. Well.. my stay over the weekend was great. The service and professionalism was A+. They have really made a lot of changes to the hotel and rooms. I really liked the upgrade of the gym and pool area. Great job. I don't have one bad... More 

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New York City, New York
Top Contributor
202 reviews 202 reviews
13 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed July 8, 2013

The hotel is big enough to host several weddings/conventions at a time, but we didn't feel cramped being there on a busy weekend. Spacious lobby. VERY friendly service. The rooms were nice, especially the bed/pillows. Super comfortable and clean.

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Lake Monticello, VA
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 5, 2013

Regrettably I must take issue with my fellow reviewers on this on this. I have never before submitted a negative review and thought long and hard before submitting this one, but those planning a convention should be aware that the Richmond Marriott is a questionable choice. I attended a statewide conference there in March 2013. The hotel did not hold... More 

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andy s, Manager at Richmond Marriott, responded to this review

LadyeJane, I am sorry that you did not enjoy your stay at The Ricmond Marriott. We did fullfill our commitment with your group's contracted amount of rooms. Unfortunately the rooms were all sold-out at that rate by the time you made your reservation. I have shared your comments about the banquet food and service and with our Chef and Director... More 

Burke, VA
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 25, 2013

I stayed here for a convention in early June. From the drive up to the lobby to check out, the customer service was excellent. I have never been in a hotel where each and every staff member, from check-in desk to wait staff to people vacuuming floors nearby, was so courteous. They always greeted me and asked if I needed... More 

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Raleigh, North Carolina
Top Contributor
128 reviews 128 reviews
86 hotel reviews
114 helpful votes 114 helpful votes
5 of 5 stars Reviewed June 18, 2013

We stayed at the Richmond Marriott for 1 night. It was an excellent choice. The room was clean, fresh smelling and comfortable. Staff were friendly, professional and helpful. Instead of choosing the overpriced valet option, there is a self-park garage that is connected to the hotel by a covered walkway. The indoor pool is nice, but very shallow! Approximately 1... More 

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Additional Information about Richmond Marriott

Address: 500 East Broad St, Richmond, VA 23219
Location: United States > Virginia > Richmond
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Richmond Marriott 3.5*
Number of rooms: 410
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Also Known As:
Richmond Marriott Hotel Richmond
Marriott Richmond
Hotel Style:
#18 Business Hotel in Richmond
#22 Family Hotel in Richmond

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