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All 82 Richmond hotels

Richmond Marriott

3.5 of 5 Hotel   |   500 East Broad St, Richmond, VA 23219
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Ranked #20 of 82 hotels in Richmond
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 6 days ago
jody r Baltimore, Maryland
  • Overview
  • Reviews (346)
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346 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
  • English first
  • Any
English first
Baltimore, Maryland
1 review
5 of 5 stars Reviewed 6 days ago NEW

The staff at this hotel seem to really value you as a guest. Ameya, in particular, did an outstanding job during my stay and made me feel like I wasn't just one of hundreds of guests that arrive at the hotel every day. He greeted me by name and was quick to help with directions, restaurant recommendations, etc. The hotel... More

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New York City, New York
18 reviews 18 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel is nice, great amenities and clean. The business center is being redone. However, this Marriott property is in Downtown Richmond. Other than a courthouse and the Virginia War Memorial, they're is nothing around here! The only thing within walking distance is a Subway fast food chain. The area around the hotel is not one I'd walk around by... More

Was this review helpful? Yes
Cathy P, Front Office Manager at Richmond Marriott, responded to this review

Thank you for taking the time to share your feedback about your most recent stay. We hope during your stay you enjoyed the outlets available to you. During the week days we do have a shuttle service that is available for guest use that travels within a one mile radius around the hotel. Please let me know the next time... More

Devon, Pennsylvania
Top Contributor
186 reviews 186 reviews
10 hotel reviews
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed 1 week ago

We were headed to Raleigh from Philly and got stuck in bumper to bumper traffic and decided to stop at Richmond for the night. The staff were so warm and friendly at that late hour. The room was spacious and good. Views were great. No free Wifi and the parking is no free either. There is a Starbucks in the... More

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Top Contributor
121 reviews 121 reviews
22 hotel reviews
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed 1 week ago

We had a bad experience earlier at another hotel in Richmond. When we arrived Latoya at the front desk made us feel at home. She quickly checked me in and made sure that everything we needed was taken care of. The room was very nice, quiet, clean and comfy. She gave us a city-view room and made sure we could... More

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Burke, Virginia
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed at the Richmond Marriott for 4 nights during the Eastern Zone swim meet. The staff were great and got the swimmers and their families everything they needed, including food and comfort. The hotel had a beautiful lobby, which included a built in Starbucks which everyone loved. However, there was not free WiFi, and to get the hotel WiFi... More

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philadelphia, pa
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 2 weeks ago

I was disappointed in this hotel. Stayed here with my wife and two kids as a stopover heading north. Got this hotel for $105 on Priceline, and was disappointed this was the place I got. Some of the others in the same class looked much nicer. Marriott charges for everything but the room-- including parking, bell service and internet. I... More

Was this review helpful? Yes
Cathy P, Front Office Manager at Richmond Marriott, responded to this review

Thank for you taking the time to share your feedback regarding your experience. I apologize that the stay was not up to your standards and will take your feedback and share it to our team. Our goal is to be the friendliest and cleanest. No matter what price any of our guests pay, they should enjoy their experience and the... More

Jacksonville, Florida
3 reviews 3 reviews
5 of 5 stars Reviewed 2 weeks ago

I have been staying at this Marriott at least two times a year since 2002. Why? The staff! It's a typical Marriott, with the rooms being a known quantity. But it's the service and helpfulness of the staff that keeps me coming.

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Falls Church, Virginia
Top Contributor
64 reviews 64 reviews
50 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed 2 weeks ago

First nice act started when we pulled up and we were greeted with parking options, including a much cheaper self park option in garage that is basically attached to the hotel. $8/day (no in and out) vs. $26 to valet made that an easy decision. He even offered to take our luggage while we parked. Very friendly and easy check-in... More

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Detroit, Michigan
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I travel to Richmond often on business trips and by far this i my first choice all the time. The front desk staff, the managers(gotta love them for going above and beyond), the shuttle drivers, the bellmen are all very pleasant and nice. Surely a place you would want to relax after a long work day. The gym is a... More

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Philadelphia, Pennsylvania
Senior Reviewer
8 reviews 8 reviews
4 of 5 stars Reviewed 3 weeks ago

We stayed at the Marriott Downtown for three nights to attend a wedding that was nearby. Good things to say are as follows: Very clean rooms with very comfortable beds. Excellent and friendly service from all staff that was encountered during stay. Quick car valet service! Starbucks in lobby! Friendly bartenders and good bar food, as bar food goes. Central... More

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Additional Information about Richmond Marriott

Address: 500 East Broad St, Richmond, VA 23219
Phone Number:
Location: United States > Virginia > Richmond
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Richmond Marriott 3.5*
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Also Known As:
Richmond Marriott Hotel Richmond
Marriott Richmond

56 photos of this hotel

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Business center/function rooms (4)
Pool/beach area (2)
Hotel & grounds (4)
View from room (6)
Room/suite (3)
Other (11)

Management photos: Courtesy of the property manager

All management photos (27)
Room/suite (8)
Hotel & grounds (10)
Business center/function rooms (4)
Dining (1)
Pool/beach area (1)
Other (3)
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Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#13 Business Hotel in Richmond #22 Family Hotel in Richmond
Hotel Class
Official Description (provided by the hotel)
In the heart of downtown, the newly renovated Richmond Marriott offers a blend of luxury and Southern charm. The well-appointed guest rooms and suites at this Richmond hotel offer great views of this city and we offer a complimentary shuttle to a number of diverse dining and entertainment venues. Other upscale amenities or conveniences include our Revive® luxury bedding, lobby Starbucks Coffee Shop and concierge desk. ... more   less 
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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