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Richmond Marriott

#25 of 82 Hotels in Richmond
Certificate of Excellence
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500 East Broad St, Richmond, VA 23219
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Richmond Marriott
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Richmond Marriott
Richmond Marriott
Richmond Marriott
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413 reviews from our community

Traveler rating
    135
    168
    72
    24
    14
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (72)
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Fairfax, Virginia, USA
Contributor
15 reviews 15 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed yesterday NEW

We came for the South Atlantic Volleyball Championship. The hotel was packed with volleyball players and yet the hotel staff did an excellent job! I was very impressed with how professional and nice they all were every time I called for assistance. It is very tough to deal with that many people and not lose your cool at times! The... More 

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1 review
3 of 5 stars Reviewed 5 days ago NEW via mobile

We stayed for 2 night for a cheer competition. We checked in and went to the room. Checked the bedding and found something all over one of the white comforters. Went and told desk and showed them a picture and was told we would have a new one put on, only to return to room and have a thin blanket... More 

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Tony G, General Manager at Richmond Marriott, responded to this review

Thank you for sharing your feedback regarding your stay with us. As we pride ourselves on providing our guests with an excellent stay, we have fallen short of yours and our expectations. We have used this as a learning opportunity for our team. We hope to have a second opportunity where we know we can show you an excellent experience. More 

Maryland
Top Contributor
149 reviews 149 reviews
145 hotel reviews
75 helpful votes 75 helpful votes
4 of 5 stars Reviewed 1 week ago

This Marriott is a few blocks form I64 & I95. Easy to get to. The staff was very nice and professional. Good lobby. Room was average size. Bath a little small but not bad. Pretty clean and almost passed the hair test. But still good. Internet was pretty good. The hotel has self parking in a garage across the street... More 

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Tony G, General Manager at Richmond Marriott, responded to this review

Thank you for sharing your feedback regarding your stay. We are glad you had an excellent stay and had a restful sleep even with the teens that were in house. Our team made sure that each guests staying here had an enjoyable experience. We hope to see you again in the future! More 

Harrisburg, Pennsylvania
Contributor
11 reviews 11 reviews
3 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed 3 weeks ago

The hotel is average. Conference center is well laid out. Small little bar with a few tables. Dont ask for snacks such as peanuts or pretels because we were told " we ran out and that order doesnt get placed until next week"... There is a nice area near the hotel doors that offers computers and large screen TV's in... More 

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Tony G, General Manager at Richmond Marriott, responded to this review

Thank you for sharing your feedback regarding your stay. We have shared your feedback to the appropriate departments as we continue to strive to host an excellent stay to all of our guests. Our management team do not tolerate any misconduct from our staff including theft, please be assured that we have looked into the item. I apologize for any... More 

Phoenixville, Pennsylvania
Senior Contributor
23 reviews 23 reviews
21 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This was just a slightly below average Marriott hotel and certainly not worth the premium price paid for my visit. I dad have a large room but it had little character and had the feel that the room was a little tired.

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Tony G, General Manager at Richmond Marriott, responded to this review

Thank you for sharing your feedback regarding your stay with us. Although the room amenities did not meet your expectations, we hope you enjoyed our staff service and had an excellent experience overall. More 

Perth, Australia
Top Contributor
67 reviews 67 reviews
23 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed here for the Nascar weekend, our room was ready on time ,staff here were all great, the van drivers got us around town even waiting for us while we went to the bank. the rooms were very slow at doing the cleaning, one night we got back after 7pm and the room was as we left at 8 that... More 

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Tony G, General Manager at Richmond Marriott, responded to this review

Thank you for sharing your feedback regarding your stay with us. We are glad you enjoyed your time here with the Nascar event despite the rain. We hope to see you again in the fall for their second event where the weather we anticipate should be much nicer. More 

oakville, ontario
Senior Contributor
42 reviews 42 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Once again the Marriott exceeded our expectations! The staff were very friendly, welcoming and were eager to assist us. Found the property to be very clean and well organized. Lots of space to move around the lobby, areas to meet and greet and spend some quiet time. Was very busy when we were there, however you wouldn't really notice as... More 

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Tony G, General Manager at Richmond Marriott, responded to this review

Thank you for sharing your wonderful feedback especially about our team members! We have shared the comments to our team and associates mentioned. Although there is not a lot of shopping in this area, it is filled with mom and pop restaurants worth exploring! We hope to see you soon! More 

Fredericksburg, Virginia
1 review
5 of 5 stars Reviewed April 20, 2015

I am a meeting planner and I have had to opportunity to plan several annual Easter Conventions for a group of close to 2000 people (of which I am a member). This year's event took place at the Richmond Downtown Marriott over Easter weekend. This was by far, the best coordinated event for our group, thanks for the efforts of... More 

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Tony G, General Manager at Richmond Marriott, responded to this review

Thank you for sharing your feedback regarding your excellent stay. We are glad you enjoyed your experience especially as a meeting planner and we have shared your wonderful feedback with the team that you identified. We hope to see you soon! More 

Senior Contributor
31 reviews 31 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed March 31, 2015

Recently met with a large group for a business meeting in this hotel. I would first like to mention how great the staff was. The staff was very knowledgeable and extremely polite making sure that we had what was necessary to ensure a successful business meeting. The lunch was outstanding and the service was the same. The hotel room was... More 

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Cathy P, General Manager at Richmond Marriott, responded to this review

Thank you for sharing your feedback regarding your stay and choosing us while you were in town for your meeting. We have shared your feedback regarding the staff service to our team, we also have noted the comments about the bathroom. We are constantly looking for ways to improve our guests experience with us and although we can not change... More 

Gretna, Virginia
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 30, 2015

Attended this beautiful hotel for a convention. The rooms are excellent, the lobby is large with many excellent lounge areas. Internet is not free, infact it's expensive. When you go into the pool area, pay attention, there's a step down, it's not a ramp. I really enjoyed the room, comfortable and roomy.

Was this review helpful? Yes
Cathy P, Front Office Manager at Richmond Marriott, responded to this review

Thank you for sharing your feedback regarding your stay with us. We are glad you chose to stay here and take part in the convention. We do have internet included in our rate now in all of our guest rooms due to feedback we have received. We hope to see you again in the near future! More 

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