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All 82 Richmond hotels

Richmond Marriott

3.5 of 5 Hotel   |   500 East Broad St, Richmond, VA 23219
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76%
Ranked #21 of 82 Hotels in Richmond
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
mark e Syracuse, New York
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352 reviews from our community

Traveler rating
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    139
    62
    19
    14
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152
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Syracuse, New York
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I stayed at this property Thursday 19 September. From the bell hop and check in to check out experince in between every encounter with team mates at the Richmond Marriott were there to serve. Of course one thing Marriott excels at is consistency and you can count on everything you've come to expect from a Marriott at this property. The... More

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Contributor
11 reviews 11 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

First the good. It is in a good location and the hotel is clean. The staff is great. However some things need to be worked on. First every day the cleaning lady would knock on our door around 930 am fir cleaning. This is a little early. Unlike some of the other reviewers our room had a fridge and coffee... More

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Raleigh, North Carolina
Top Contributor
306 reviews 306 reviews
85 hotel reviews
106 helpful votes 106 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I was a late add to our weekend race crew for the Richmond NASCAR race and I literally 'paid' for it. The room rate was so over the top for this hotel that I was shocked, it was just a 'regular' room. I hope the regular room rate is affordable during the week. For me the location is downtown, but... More

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New York
Senior Contributor
48 reviews 48 reviews
28 hotel reviews
82 helpful votes 82 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I was only here for less than 24 hours. The place was average - nothing more or less. The oddest thing was that I asked the front desk how to get to Pasture, a restaurant that someone had recommended to me. I asked if it was in walking distance and was told that it isn't, but that a shuttle could... More

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Cathy P, Front Office Manager at Richmond Marriott, responded to this review

Thank you for taking the time out to share your feedback regarding your stay. We like our team to be well informed in order to provide the best service for our guests. Unfortunately, we did not meet your standards nor did we meet ours. We will be sure to use this as a coaching opportunity for our team. We hope... More

Baltimore, Maryland
Contributor
12 reviews 12 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

From the moment we pulled the car into the circular driveway, we were thrilled with the staff and the hotel. Friendly, helpful, competent staff! Clean, pretty rooms. Just a wonderful place to stay and a really great price.

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Cathy P, Front Office Manager at Richmond Marriott, responded to this review

Thank you for taking the time out to share your feedback. We are glad you enjoyed your experience at our property. We have shared your feedback with our team and hope to see you in the near future! More

Washington DC
Reviewer
3 reviews 3 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed 2 nights over the Labor Day weekend. The staff are extremely friendly. Reading the reviews we decided to opt for the self park which was very easy. Upon arriving in the driveway the bellman asked my name. When I went to check in I was greeted by name (just like they do at the Ritz!). Being a platinum member... More

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Cathy P, Front Office Manager at Richmond Marriott, responded to this review

Thank you for sharing your feedback about your excellent stay at our property! We are happy to have hosted you over the Labor Day Holiday and hope to see you in the near future should you be in Richmond. We aim for top of the line service, even exceeding the Ritz! We hope to have made your holiday memorable. More

Baltimore, Maryland
Senior Contributor
31 reviews 31 reviews
13 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I had a wonderful stay here. The bed was cozy and soft, and of course, the rest of the room was immaculate. I needed a shuttle ride to a place I was unfamiliar with. The shuttles weren't running that day - I had been told they were - so to clear things up, Rick at the front desk called a... More

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Cathy P, Front Office Manager at Richmond Marriott, responded to this review

Thank you for sharing your feedback about your excellent experience with us. We are glad you enjoyed the bedding especially since we just installed all brand new matrresses in our rooms at the end of the last year! We apologize for any inconvenience you experience with the shuttle service however we are glad that Ritankar was able to assist your... More

Baltimore, Maryland
1 review
5 of 5 stars Reviewed 4 weeks ago

The staff at this hotel seem to really value you as a guest. Ameya, in particular, did an outstanding job during my stay and made me feel like I wasn't just one of hundreds of guests that arrive at the hotel every day. He greeted me by name and was quick to help with directions, restaurant recommendations, etc. The hotel... More

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Cathy P, Front Office Manager at Richmond Marriott, responded to this review

Thank you for taking your time to share your feedback about your stay with us. We are happy that Ameya was able to make your day better each day during your stay and went out of your way to assist you. We have shared your feedback with him and our team and hope to see you in the near future... More

New York City, New York
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The hotel is nice, great amenities and clean. The business center is being redone. However, this Marriott property is in Downtown Richmond. Other than a courthouse and the Virginia War Memorial, they're is nothing around here! The only thing within walking distance is a Subway fast food chain. The area around the hotel is not one I'd walk around by... More

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Cathy P, Front Office Manager at Richmond Marriott, responded to this review

Thank you for taking the time to share your feedback about your most recent stay. We hope during your stay you enjoyed the outlets available to you. During the week days we do have a shuttle service that is available for guest use that travels within a one mile radius around the hotel. Please let me know the next time... More

Devon, Pennsylvania
Top Contributor
187 reviews 187 reviews
10 hotel reviews
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed August 18, 2014

We were headed to Raleigh from Philly and got stuck in bumper to bumper traffic and decided to stop at Richmond for the night. The staff were so warm and friendly at that late hour. The room was spacious and good. Views were great. No free Wifi and the parking is no free either. There is a Starbucks in the... More

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Additional Information about Richmond Marriott

Address: 500 East Broad St, Richmond, VA 23219
Location: United States > Virginia > Richmond
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Richmond Marriott 3.5*
Number of rooms: 410
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Also Known As:
Richmond Marriott Hotel Richmond
Marriott Richmond

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