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Richmond Marriott

3.5 of 5 500 East Broad St, Richmond, VA 23219
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Certificate of Excellence 2014
Richmond Marriott
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Richmond Marriott
Richmond Marriott
Richmond Marriott
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388 reviews from our community

Traveler rating
    124
    161
    67
    22
    14
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69
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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McLean, Virginia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

This was my second stay at this hotel to attend a conference at the hotel. It was comfortable and convenient, if not memorable. Areas for improvement: - The Desk chair in my room sank to the ground when sat upon - The HVAC air intake in my room was visibly dusty - The WiFi instructions were not user friendly. I... More 

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Orange, California
Top Contributor
68 reviews 68 reviews
52 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel is your standard Marriott in a great location. The staff here is wonderful and genuine. Marcus in the restaurant for breakfast was delightful and Kathy at the front desk is the "go to" person if you need anything. Great operation there....

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Southlake
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I have been staying here for years and while it is not anything special, it has been clean and comfortable. The Starbucks in the lobby is great, the Sports Bar serves adequate food and the staff is friendly and helpful. But why did you change out the seating in the lobby. It used to be so comfortable to sit and... More 

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Hampton, VA
Top Contributor
75 reviews 75 reviews
22 hotel reviews
65 helpful votes 65 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I stayed here for a conference that was at the hotel. I can't believe that there is a charge for wireless. That really should be included, especially if you are there for a conference. They said the conference would have a code, but when I asked they said they didn't get one. The room itself was very nice - very... More 

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Cathy P, Front Office Manager at Richmond Marriott, responded to this review

Thank you for sharing your feedback regarding your stay. We are always looking for ways to improve our guest experiences. I have taken your feedback and shared it with the appropriate department heads to fix some of these issues to make the stay more accommodating to our guests. We hope you had a great time during your conference and hope... More 

West Palm Beach, Florida
Reviewer
5 reviews 5 reviews
3 of 5 stars Reviewed 4 weeks ago

The room was very nice and comfortable but could have been cleaner.. View from the west side was nice. Loved the fire pit outside, it was a cold night.. Food was terrible and overpriced and the bartender was a jerk..

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Cathy P, Front Office Manager at Richmond Marriott, responded to this review

Thank you for sharing your feedback regarding your experience at our property. After reaching out to the appropriate department we would like to further understand the dining experience you had in our food and beverage outlets. Please feel free to contact our General Food & Beverage Manager Royston at royston.green@whitelodging.com More 

Philadelphia, Pennsylvania
Contributor
11 reviews 11 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 20, 2015

Good feel to the place--what you would expect from a full service Marriott. Good size gym. Clean with friendly staff. Downtown near some of the historic sites. If you like to run, you can run down to the river and run along it for a while.

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Bologna, Italy
Senior Contributor
47 reviews 47 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 19, 2015

I stayed there for a business week. The hotel is nice and quite new. The room are pleasant, well equipped and clean. The service is fast, kind and very efficient. The Starbucks corner inside the lobby is always very appreciate and very good solution for breakfast or for a snack. Even the sport bar/restaurant inside is quite good, as per... More 

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North Carolina
Senior Contributor
37 reviews 37 reviews
21 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed January 15, 2015

This is really just your average Marriott hotel, but the staff, at least the people we encountered, is excellent. First of all, I checked us in while my husband parked in the wrong garage. I got worried when he didn't show up and a very nice man - how I wish I could remember his name! - spent an exceptional... More 

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Champaign-Urbana, Illinois
Senior Contributor
26 reviews 26 reviews
26 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 13, 2015

If staying in the downtown area, near the capital, this hotel fits your needs. People are friendly. Exercise facility is more than adequate. Internet was better than most, in terms of speed. The concierge lounge had a good selection of foods in the evening, but was a bit more limited for breakfast. One nuisance is that outside the entrance onto... More 

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Downingtown, PA
Senior Contributor
33 reviews 33 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed January 12, 2015

The staff was very attentive and helpful - excellent service. Everything else was fine - nothing exceptional. We got a "block price" for rooms, and it seemed reasonable. The breakfast buffet was $17, which seems high to me for an omelet/waffle station, some fruit and some side dishes. No complimentary breakfast options (muffins and coffee, continental, whatever), which was disappointing.... More 

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Additional Information about Richmond Marriott

Address: 500 East Broad St, Richmond, VA 23219
Location: United States > Virginia > Richmond
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Richmond Marriott 3.5*
Number of rooms: 410
Reservation Options:
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Also Known As:
Richmond Marriott Hotel Richmond
Marriott Richmond
Hotel Style:
#21 Business Hotel in Richmond
#24 Family Hotel in Richmond

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