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Richmond Marriott

#24 of 82 Hotels in Richmond
Certificate of Excellence
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500 East Broad St, Richmond, VA 23219
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Richmond Marriott
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Richmond Marriott
Richmond Marriott
Richmond Marriott
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411 reviews from our community

Traveler rating
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    167
    71
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (71)
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Harrisburg, Pennsylvania
Contributor
11 reviews 11 reviews
3 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed yesterday NEW

The hotel is average. Conference center is well laid out. Small little bar with a few tables. Dont ask for snacks such as peanuts or pretels because we were told " we ran out and that order doesnt get placed until next week"... There is a nice area near the hotel doors that offers computers and large screen TV's in... More 

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Phoenixville, Pennsylvania
Senior Contributor
23 reviews 23 reviews
21 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

This was just a slightly below average Marriott hotel and certainly not worth the premium price paid for my visit. I dad have a large room but it had little character and had the feel that the room was a little tired.

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Tony G, General Manager at Richmond Marriott, responded to this review

Thank you for sharing your feedback regarding your stay with us. Although the room amenities did not meet your expectations, we hope you enjoyed our staff service and had an excellent experience overall. More 

Perth, Australia
Top Contributor
67 reviews 67 reviews
23 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Stayed here for the Nascar weekend, our room was ready on time ,staff here were all great, the van drivers got us around town even waiting for us while we went to the bank. the rooms were very slow at doing the cleaning, one night we got back after 7pm and the room was as we left at 8 that... More 

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Tony G, General Manager at Richmond Marriott, responded to this review

Thank you for sharing your feedback regarding your stay with us. We are glad you enjoyed your time here with the Nascar event despite the rain. We hope to see you again in the fall for their second event where the weather we anticipate should be much nicer. More 

Sherman, Connecticut
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

Latoya, the front desk manager, and the rest of the staff make up rules (ie: I have no access to make reservations and we don't even have access to do so at the front desk - out of the 100s of places I've stayed this is a blatant lie) and getting reservations here under corporate rates are impossible. Rude staff,... More 

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Tony G, General Manager at Richmond Marriott, responded to this review

After reviewing your feedback I can certainly understand your frustration for wanting to make a reservation and apologize and any inconvenience this may have caused you. Unfortunately, at this property our front desk staff do not create reservations for future dates. Our online and Central Reservations team have the most up to date best available rates. More 

oakville, ontario
Senior Contributor
39 reviews 39 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Once again the Marriott exceeded our expectations! The staff were very friendly, welcoming and were eager to assist us. Found the property to be very clean and well organized. Lots of space to move around the lobby, areas to meet and greet and spend some quiet time. Was very busy when we were there, however you wouldn't really notice as... More 

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Tony G, General Manager at Richmond Marriott, responded to this review

Thank you for sharing your wonderful feedback especially about our team members! We have shared the comments to our team and associates mentioned. Although there is not a lot of shopping in this area, it is filled with mom and pop restaurants worth exploring! We hope to see you soon! More 

Fredericksburg, Virginia
1 review
5 of 5 stars Reviewed 2 weeks ago

I am a meeting planner and I have had to opportunity to plan several annual Easter Conventions for a group of close to 2000 people (of which I am a member). This year's event took place at the Richmond Downtown Marriott over Easter weekend. This was by far, the best coordinated event for our group, thanks for the efforts of... More 

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Tony G, General Manager at Richmond Marriott, responded to this review

Thank you for sharing your feedback regarding your excellent stay. We are glad you enjoyed your experience especially as a meeting planner and we have shared your wonderful feedback with the team that you identified. We hope to see you soon! More 

Senior Contributor
30 reviews 30 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Recently met with a large group for a business meeting in this hotel. I would first like to mention how great the staff was. The staff was very knowledgeable and extremely polite making sure that we had what was necessary to ensure a successful business meeting. The lunch was outstanding and the service was the same. The hotel room was... More 

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Cathy P, General Manager at Richmond Marriott, responded to this review

Thank you for sharing your feedback regarding your stay and choosing us while you were in town for your meeting. We have shared your feedback regarding the staff service to our team, we also have noted the comments about the bathroom. We are constantly looking for ways to improve our guests experience with us and although we can not change... More 

Gretna, Virginia
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 30, 2015

Attended this beautiful hotel for a convention. The rooms are excellent, the lobby is large with many excellent lounge areas. Internet is not free, infact it's expensive. When you go into the pool area, pay attention, there's a step down, it's not a ramp. I really enjoyed the room, comfortable and roomy.

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Cathy P, Front Office Manager at Richmond Marriott, responded to this review

Thank you for sharing your feedback regarding your stay with us. We are glad you chose to stay here and take part in the convention. We do have internet included in our rate now in all of our guest rooms due to feedback we have received. We hope to see you again in the near future! More 

Bellevue, Washington
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed March 26, 2015

Very close to downtown Richmond (ie, all the delicious food). Last April, a bit noisy at night, and some road construction outside the parking lot. The two-bed room is big with two (seems like) queen beds, and comfortable.

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Cathy P, Front Office Manager at Richmond Marriott, responded to this review

Thank you for sharing your feedback regarding your stay with us. We are glad you enjoyed the accommodation and explored local cuisine. Richmond is known for all their town favorites and lack of chain restaurants so it is always an adventure! Hopefully you will get to be here during our next Restaurant Week! More 

USA
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 24, 2015

Our room was quite spacious and very well appointed. Better lighting in the bathroom would have been welcomed. Courtesy shuttle to area restaurants and attractions was a great help. The restaurant was a disappointment however; the menu was limited and pricey. Needless to say, we only ate there once during our 3 day stay. Great shout out however to valet... More 

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Cathy P, Front Office Manager at Richmond Marriott, responded to this review

Thank you for sharing your feedback regarding your stay with us. We are happy you took advantage of some of our hotel amenities we have to offer. We have shared your glowing reviews on our team members to the total hotel and hope to see you again soon! More 

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