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Richmond Marriott

3.5 of 5 500 East Broad St, Richmond, VA 23219
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Certificate of Excellence 2014
Richmond Marriott
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Richmond Marriott
Richmond Marriott
Richmond Marriott
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371 reviews from our community

Traveler rating
    120
    151
    64
    22
    14
See reviews for
67
68
26
164
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Reviewer
9 reviews 9 reviews
3 of 5 stars Reviewed 5 days ago NEW

Our stay was pleasant, minus the fact that the walls are paper thin. You can hear normal conversation of the rooms on either side of you, plus above and below. AND a herd of teenagers for some special occasion came stampeding down the hallway at 9am screaming. What a nice wake up call...but the room was clean and the staff... More

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Cathy P, Front Office Manager at Richmond Marriott, responded to this review

Thank you for taking the time to share your feedback regarding your stay at our property. We are glad you enjoyed the service we provided you. We hope to stay at the Richmond Marriott Downtown the next time you are in Richmond and will be sure to have you in a quieter section. More

New Market, Virginia
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

To have to spend 14.95 for internet in a room when you are here for a conference + 26 for valet parking (because you don't know what parking is like elsewhere) in addition to the 149 a night, leaves a lot to be desired. This is a lot of money to pay for not a lot in return. To eat... More

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va
Top Contributor
130 reviews 130 reviews
18 hotel reviews
82 helpful votes 82 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed here recently while attending a conference at the convention center. The hotel staff was very friendly and service on all fronts was quick. I chose to self-park in the 5th and Marshall St. garage($17 per day), which is attached to the hotel, instead of valet parking($26 per day--uses same garage). Besides the obvious difference, you have to pay... More

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st louis mo
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I was attending a conference across the street at the convention center. And the group I was with made my reservation and they forwarded a company check to the hotel but I went to the desk they said that my hotel room was not paid and that I had to give them a method for complete payment. I told them... More

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Cathy P, Front Office Manager at Richmond Marriott, responded to this review

Thank you for your feedback regarding your stay at the Richmond Marriott Downtown. I apologize for the inconvenience you encountered during the check in process and will use this opportunity to coach our team on how to handle such situations. Should you come to Richmond again, we hope to receive a chance to show you the excellent experience I know... More

Williamsburg, Virginia
Top Contributor
74 reviews 74 reviews
12 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is a good, well-used hotel. Public spaces are pleasant, & Starbucks ib the lobby is an asset. Updated rooms are comfortable. Our junior suite was well-appointed. The hotel is a bit stingy on amenities such as towels & toiletries. The workout room is outstanding. Overall this is a good centrally-located venue.

Was this review helpful? Yes 1
Top Contributor
102 reviews 102 reviews
9 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed in this hotel for a wedding. The rooms were very small and narrow compared to those of the hotel across the street. The staff was friendly. The hotel was karfe enough to accommodate several functions at once (we saw 2weddings and a sorority gathering). The Starbucks in the lobby was nice. They do not however offer shuttle service... More

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Boston, Massachusetts
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I stayed here from 10/21/2014 - 10/26/2014 for a church related event. The mobile check-in made the process go smoothly. The rooms and bathrooms are VERY small. As the week went on, housekeeping began to slack off. I used a glass in the bathroom and got makeup on it. The glass was never changed. WiFi is either $16.95 or $14.95... More

Was this review helpful? Yes 1
Cathy P, Front Office Manager at Richmond Marriott, responded to this review

Thank you for taking the time to share your feedback regarding your stay at the Richmond Marriott Downtown. During your stay you have highlighted areas we could improve upon and I have shared the feedback with the appropriate team members and will use it as a coaching opportunity for our team. We have failed to execute our standards during your... More

Elkton, Maryland
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This hotel had pros and cons to it. The rooms and bathrooms are very small. The lobby area is lovely and warm and the buffet breakfast is great. You can't walk outside of the hotel though without being approached by a homeless person and being asked for money. We were in Richmond for a family wedding and had 15 people... More

Was this review helpful? Yes 1
Espoo, Finland
Senior Contributor
36 reviews 36 reviews
24 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Staff was really nice, friendly and you felt warmly welcome. Room and complimentary breakfast were ok. Location is perfect for walking in the neighborhood. We came by car and parking was taken care of in a really friendly way. Hotel is standard Marriott hotel but friendly staff made it much better.

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Salem
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 22, 2014

At the Richmond Marriott. We were here for a convention, and the room was perfect. Bedding is so comfortable. Pillows are awesome. The convention facilities were updated and a great place to be. Though, was always a little cool in the facility rooms, so be sure to take a jacket or sweater. On site places to eat and a bar... More

Was this review helpful? Yes 1
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Additional Information about Richmond Marriott

Address: 500 East Broad St, Richmond, VA 23219
Location: United States > Virginia > Richmond
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Richmond Marriott 3.5*
Number of rooms: 410
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Also Known As:
Richmond Marriott Hotel Richmond
Marriott Richmond

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