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Richmond Marriott

#23 of 82 Hotels in Richmond
Certificate of Excellence
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500 East Broad St, Richmond, VA 23219
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Richmond Marriott
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Richmond Marriott
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Richmond Marriott
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406 reviews from our community

Traveler rating
    132
    167
    70
    23
    14
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73
73
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (71)
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Fredericksburg, Virginia
1 review
5 of 5 stars Reviewed 6 days ago NEW

I am a meeting planner and I have had to opportunity to plan several annual Easter Conventions for a group of close to 2000 people (of which I am a member). This year's event took place at the Richmond Downtown Marriott over Easter weekend. This was by far, the best coordinated event for our group, thanks for the efforts of... More 

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Senior Contributor
28 reviews 28 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Recently met with a large group for a business meeting in this hotel. I would first like to mention how great the staff was. The staff was very knowledgeable and extremely polite making sure that we had what was necessary to ensure a successful business meeting. The lunch was outstanding and the service was the same. The hotel room was... More 

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Cathy P, General Manager at Richmond Marriott, responded to this review

Thank you for sharing your feedback regarding your stay and choosing us while you were in town for your meeting. We have shared your feedback regarding the staff service to our team, we also have noted the comments about the bathroom. We are constantly looking for ways to improve our guests experience with us and although we can not change... More 

Gretna, Virginia
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Attended this beautiful hotel for a convention. The rooms are excellent, the lobby is large with many excellent lounge areas. Internet is not free, infact it's expensive. When you go into the pool area, pay attention, there's a step down, it's not a ramp. I really enjoyed the room, comfortable and roomy.

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Cathy P, Front Office Manager at Richmond Marriott, responded to this review

Thank you for sharing your feedback regarding your stay with us. We are glad you chose to stay here and take part in the convention. We do have internet included in our rate now in all of our guest rooms due to feedback we have received. We hope to see you again in the near future! More 

Bellevue, Washington
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Very close to downtown Richmond (ie, all the delicious food). Last April, a bit noisy at night, and some road construction outside the parking lot. The two-bed room is big with two (seems like) queen beds, and comfortable.

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Cathy P, Front Office Manager at Richmond Marriott, responded to this review

Thank you for sharing your feedback regarding your stay with us. We are glad you enjoyed the accommodation and explored local cuisine. Richmond is known for all their town favorites and lack of chain restaurants so it is always an adventure! Hopefully you will get to be here during our next Restaurant Week! More 

USA
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Our room was quite spacious and very well appointed. Better lighting in the bathroom would have been welcomed. Courtesy shuttle to area restaurants and attractions was a great help. The restaurant was a disappointment however; the menu was limited and pricey. Needless to say, we only ate there once during our 3 day stay. Great shout out however to valet... More 

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Cathy P, Front Office Manager at Richmond Marriott, responded to this review

Thank you for sharing your feedback regarding your stay with us. We are happy you took advantage of some of our hotel amenities we have to offer. We have shared your glowing reviews on our team members to the total hotel and hope to see you again soon! More 

Roanoke, Virginia
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Upon arriving at my original destination, I was told it was overbooked. (All area hotels were booked too) This despite me calling 4 hrs before to check my reservation! The front desk redirected me to this hotel. After a 4 1/2 HR drive and no dinner, I finally arrived here with my voucher provided for a comp room. The gentleman... More 

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Cathy P, Front Office Manager at Richmond Marriott, responded to this review

Thank you for sharing your feedback regarding your stay with us. After a long drive I am happy my team was able to quickly accommodate you and get you taken care of! More 

NEW JERSEY
Top Contributor
70 reviews 70 reviews
34 hotel reviews
104 helpful votes 104 helpful votes
4 of 5 stars Reviewed March 17, 2015

Stayed at the Marriott for a cheer competition and was pleasantly surprised. Lobby is very inviting and variety of food to choose from. There is a Starbucks in hotel lobby and TJ's in lobby that offered a variety of food to choose from. Unfortunately only one kitchen was open so took longer than expected to get food delivered. Could also... More 

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Cathy P, Front Office Manager at Richmond Marriott, responded to this review

Thank you for sharing your feedback regarding your experience. I apologize that you did not have such a memorable experience in our food and beverage outlets however am glad that you enjoyed our staff while you were here with the cheerleading conference. We hope to see you again in the near future. More 

Cary, NC
Senior Contributor
38 reviews 38 reviews
34 hotel reviews
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed March 16, 2015

This is a typical convention center hotel that has undergone renovations in most of the public spaces (Lobby, meeting space, sports bar). The room was also renovated yet it still feels older and you can tell it is an older hotel that has been touched up with modern ammenities . I think I had a negative impression upon arrival only... More 

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Cathy P, Front Office Manager at Richmond Marriott, responded to this review

Thank you for sharing your feedback regarding our property. We are always looking for ways we can improve our guest' stay. We are glad you enjoyed the amenities we have to offer on property and our staff service. More 

1 review
5 of 5 stars Reviewed March 14, 2015 via mobile

I attended the VSRA in Richmond and my stay at the Marriot was wonderful. Each of the staff members were helpful from the valets to the front desk to the cleaning ladies...all were overly nice and appeared really interested in building a relationship with the guests. The conference crew went above and beyond to assist me with my presentation. They... More 

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Cathy P, Front Office Manager at Richmond Marriott, responded to this review

Thank you for sharing your feedback regarding your stay with us. We are glad you felt like queen for the weekend and hopefully each time you come to our property. We will definitely share your comments to our team and glad we were able to make your VSRA conference a memorable one! More 

Brooklyn
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 14, 2015

I spent two nights at the Richmond Marriott while attending a conference. The hotel staff was the friendliest I have ever experienced. From Dawn the hostess in the Concierge's Lounge to Phil the shuttle bus driver, the service was outstanding. My room was very up to date. There was a large sized work out facility with pool and the hotel... More 

Was this review helpful? Yes
Cathy P, Front Office Manager at Richmond Marriott, responded to this review

Thank you for sharing your wonderful comments about your stay with us. We have shared the comments to the entire team and of course Phil! we hope you had a great conference and had a safe trip back home. More 

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