I stayed at Hyatt Place Arboretum for two nights. The room was beautiful! It was more like a suite than a room. The 42" flat screen was huge, and the bed was so comfortable. The staff was helpful and pleasant. Combine all of that along with the price I paid (about 70% off of the advertised rate), I was more... more

I stayed at this property twice and also stayed at Hyatt Place Airport in Richmond. Arboretum is a lot quieter than one near Airport. Hyatt Place Aiprort is in the middle of shopping mall - if you do not want traffic, noise, and drunken guests in the hall way avoid Hyatt Place airport. I am a state government employee. I... more

Just returned from two nights at the Hyatt Place. I believe it is Hyatt's answer to roadside motel chains. Locations was great once you got a feel for the area. It is very hard to find at first. Get good detailed directions! Safe, secure location with ample parking. Check in was a breeze. Polite staff. Nicely decorated lobby. Sort of... more

This hotel is in a small revitalized area of a run down part of town. The hotel itself seems safe and was clean. The staff is OK...not particularly friendly...but not horrible. If you are on the road with teenagers...this offers a great deal of room for the price. We travel a lot and will be considering other properties in the... more

Let me start off by saying that my teenage sons left some articles of clothing in their room and the hotel found them and mailed them - on their dime - to our house. Now that is service! We booked this hotel through hotwire for an absolutely rock-bottom rate. Honestly, I wasn't expecting much. Maybe that's why we enjoyed it... more

I am very disappointed because of the way I was treated during my stay at your hotel. I have a number of concerns. For one, I was left in my room while the fire alarm went off. I was not notified or no one knocked on the door to check to see if we were in there or not. I... more

This hotel was recommended by the Bride for her family and friends. Our room was beautiful! It was clean, spacious and very relaxing. All the staff were very helpful. We had a nice breakfast before we went on our way. more

This is a rather run-down Hyatt. The staff is not particularly friendly. The rooms have the large flatscreen tv, but they are rough around the edges. I had just an OK stay at this hotel. more

We have stayed in Hyatt Places in the past and found them usually new and modern, generally fairly pleasant. We chose the HP in Richmond while on a road trip, thinking it would be better than the choices in the area. Sadly, the room smelled like it had a moisture problem (mold or recently cleaned rug?) and although we booked... more