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Hyatt Place Richmond / Arboretum

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201 Arboretum Place, Richmond, VA 23236 (Formerly AmeriSuites)
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Hyatt Place Richmond / Arboretum
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Hyatt Place Richmond / Arboretum
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131 reviews from our community

Traveler rating
    51
    46
    21
    10
    3
See reviews for
47
30
9
34
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Virginia Beach, Virginia
Senior Contributor
28 reviews 28 reviews
24 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Hotel staff was friendly and accomodating, but the property is in need of updating. Our room large and spacious as per Hyatt Place floorplans, but the furniture was old and scuffed up. The carpets were very worn and sticky in places. Common areas were ok.

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pottsville, United States
1 review
4 of 5 stars Reviewed 6 days ago NEW

I enjoyed yet another stay at this hotel....clean...friendly staff...nice location to the Richmond area. The rooms are large and I enjoy having additional seating besides a bed and desk with a chair. The sectional sofa is comfortable and feels less room like while reading or watching television

Review collected in partnership with Hyatt Hotels

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Bellbrook, United States
1 review
5 of 5 stars Reviewed 1 week ago

This hotel is in such a convenient location. All of the staff were extremely helpful and friendly from time of check in until we checked out. Room was very clean, spacious, with such comfortable beds and bed linens.

Review collected in partnership with Hyatt Hotels

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Rochester, New York
Senior Reviewer
10 reviews 10 reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago

This is the second time I stayed at a Hyatt Hotel in the Richmond area. Staff could not have been more friendly and breakfast was pretty good, rooms are fairly comfortable but their hotel rooms really need updating. There was mold in our bathroom and the room door did not latch properly. Air conditioner unit is right next to the... More 

Review collected in partnership with Hyatt Hotels

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Richmond, United States
1 review
2 of 5 stars Reviewed 1 week ago

Staff was awful. Could have cared less that we were there. Room was not ready when we arrived at 3:10pm with check in was 2:00pm. Took close to an hour to get a room. Ran out of coffee both mornings we were there and took forever to get replaced.

Review collected in partnership with Hyatt Hotels

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Richmond, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

I always like to stay at the Hyatt when I can. I love the modern contemporary feel of the hotel. The staff is always accommodating and super friendly. I feel like I am in good hands when I stay at the Hyatt Place. I will continue to be a loyal Hyatt customer. Great Value and Great Price.

Review collected in partnership with Hyatt Hotels

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Contributor
19 reviews 19 reviews
12 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 4 weeks ago

On my way back from a trip to Atlanta. I decided it was time to rest and catch a few Zzzz's. I found the staff to be quite friendly. I wish i could say the same for the other guest of hotel who I encountered. What a fickle bunch. Smh. I found my room to be nice, spacious & quiet.... More 

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Roanoke, VA
Top Contributor
85 reviews 85 reviews
44 hotel reviews
63 helpful votes 63 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Clean, typical Hyatt Place. Rooms are well appointed. However, it was a windy night, and the whistling of the wind was so loud I could not sleep at all. Perhaps it was the placement of my room, but I will be back at the Doubletree next trip just in case.

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2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 weeks ago

From the minute you pull in to the parking lot you know the hotel is beautiful. Was greeted upon arrival and quickly checked in. My roommate and I went to our room and were shocked by the size and layout. We walked into a small living room area and the. On the other side of a diver wall were the... More 

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Trinity, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 weeks ago

This was our first time staying at the Hyatt and will not be our last. The staff is very friendly and accommodating. The guest rooms are very nice and clean! The front area of the room provides ample space to relax in. We were thankful for the continental breakfast, which provided a variety of food.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes 2
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