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Crowne Plaza Richmond Downtown

#26 of 83 Hotels in Richmond
Certificate of Excellence
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555 East Canal Street, Richmond, VA 23219
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Crowne Plaza Richmond Downtown
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494 Reviews from our TripAdvisor Community

Traveler rating
    191
    161
    74
    38
    30
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (137)
Date | Rating
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  • German first
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    (494)
  • Mar-May only
    (147)
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    (99)
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    (145)
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There are newer reviews for Crowne Plaza Richmond Downtown
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Orlando
Top Contributor
161 reviews 161 reviews
109 hotel reviews
118 helpful votes 118 helpful votes
4 of 5 stars Reviewed July 15, 2013 via mobile

Close to Belle Isle and the Civil War museum. Clean rooms, comfortable atmosphere. You can walk to the river walk, which provides a great place for runners. I would definitely stay here again for business or just visiting Richmond. The restaurant was ok as well.

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ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Hello Floridagator, Civil War Museum, River Walk and Belle Isle as you said are nearby wonderful attractions....thank you taking the time to give valuable feedback.. More 

Norfolk, Virginia
Top Contributor
289 reviews 289 reviews
26 hotel reviews
119 helpful votes 119 helpful votes
4 of 5 stars Reviewed July 8, 2013

I just like the looks of this hotel so there is a bit of halo effect. I have not stayed at this location in years but the view facing the river was excellent and on this very warm weekend, there was no ice in any of the machines on any floors. On some floors the soda machine did not work.... More 

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ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Hello Robert B, thank you for your feedback. We have made adjustments to our vending levels to handle those soldout weekends. You are right we have a great location!! More 

New York City, New York
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 27, 2013

I was pleased with my experience here at the Crowne Plaza Richmond Downtown. The place was very clean, the beds very comfortable, furniture was modern, clean and fresh looking. Front desk was responsive to any request and breakfast was terrific and the service was excellent. Next time I have to come in Richmond I’ll definitely use this hotel again!

Was this review helpful? Yes 1
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Hello Daniel F, good to hear your glowing remarks. We are thankful that your took the time to share your experience. Please return soon to your Perfect Location... More 

Indianapolis, Indiana
Contributor
17 reviews 17 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed June 21, 2013

For the price, we would have liked to have seen a continental breakfast instead of the $2 Starbuck's coffee that was waiting for us. If there was one, we were never told about it. Also paid to park our car, so the total price for our two nights was more than three nights stay at another very acceptable chain. Location... More 

Was this review helpful? Yes 1
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you for the review of our Hotel, and noting some positive comments. I am sorry to hear you did not realize that the Hotel has several areas in which you could get meals, rather than just Starbucks Coffee. The Hotel has a full-service restaurant that serves breakfast, lunch and dinner, and also has a full-service Lounge that serves a... More 

cleveland,ohio
Top Contributor
94 reviews 94 reviews
90 hotel reviews
77 helpful votes 77 helpful votes
2 of 5 stars Reviewed June 17, 2013

It was very difficult to locate the parking at this hotel. Equally as difficult to get in and out due to traffic in both directions. The parking lot is under construction so there were cones and yellow tape. The front desk was friendly and helpful and there is a couresty van service that will take you downtown. There is a... More 

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ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Dear tayshan1, thank you for communicating your experience. I would like to apologize for your experience and can assure you we are meeting with our department head to resolve. This is not acceptable and will be corrected. We have completed our resurfacing of our P1 level of our parking lot and thus are enjoying its benefits. Our private parking garage... More 

Seaford, Delaware
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 9, 2013

I just stayed at the Crown Plaza over the weekend. I was there for a conference at the Richmond Convention Center. I found the hotel very clean and the rooms were nice. I found the bedding very comfortable. We had a great view of the river from our room. The staff were pleasant, but we found one of the bellman,... More 

Was this review helpful? Yes 1
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Dear Tammy2911, thank you for taking the time to review our property. Our shuttle service and Train have provided a very popular service for our customers. Thank you for the kind comments and I am glad you enjoyed that great view from our hotel... Scott Jones, GM More 

Rocklin, California
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 of 5 stars Reviewed June 8, 2013

I booked about 10 rooms for a family wedding over Memorial Day weekend. We got a great rate, gorgeous river views, & a good location downtown Richmond. The front desk especially but all of the staff we encountered were very nice & helpful. We are priority club so we got a few extras. We had breakfast included with our rate... More 

Was this review helpful? Yes
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Dear Joy P, thank you for booking our hotel for a wonderful family/wedding Memorial Day weekend. Your kind comments about our staff, location and great view are much appreciated. We hope to see your family again soon. Scott Jones, GM More 

Yorktown, Virginia
Contributor
19 reviews 19 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed June 5, 2013

Our family used a special deal set up by my niece the weekend of her wedding on June 1. For that reason alone, I can't be too critical of this facility. However, now that I've experienced this hotel, I am not sure I'd return. Why? Well, the beds and pillows were way too soft. Our entire party, representing about 3... More 

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ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Dear CarlOt, thank you for taking the time to review our hotel. This morning I have had the connection to the TV and the toilet seat adjusted. I have passed on your input concerning our breakfast buffet to our F&B Director. My apologies that these adjustments had not been made before you checked in. Our pillow top beds and heavenly... More 

Melbourne, Australia
Senior Contributor
27 reviews 27 reviews
19 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed June 4, 2013

The hotel was clean and tidy, the staff were great. The only downer for us was the location. We found out that Downtown Richmond appeared pretty deserted after hours.. we know it is a business centre but there appeared to be a lack of restaurants and not too many shops either. Whilst for the close Attractions such as the Museum... More 

Was this review helpful? Yes 1
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Dear BrianandFab, thank you for taking the time to review our hotel. I apologize that our staff did not introduce you to the local flare of Shockoe Slip and the River Front just blocks away. The Slip has many shops, Cafe's and well know nightly entertainment. Our hotel also offers shuttle service if the need to expand your local search... More 

Manassas, Virginia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 29, 2013

I stayed at the hotel for the first time and had never been to a Crowne Plaza. This was a great experience. The front desk person upgraded me to a river view room just because. I could not believe how nice they were! The bellman was right there to assist me, turned the lights on in my room for me... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Hello Chloe, thank you for your wonderful feedback. We appreciate you taking the time to provide your review and hope you return soon to our Wonderful Experience! More 

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