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All 82 Richmond hotels

Crowne Plaza Richmond Downtown

3.5 of 5 Hotel   |   555 East Canal Street, Richmond, VA 23219
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Ranked #24 of 82 Hotels in Richmond
A recent review
5 of 5 stars reviewed 2 days ago
nhfd205 Goldsboro, North Carolina, United States
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381 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Goldsboro, North Carolina, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

My wife and I both lead very demanding and busy lives and rarely are able to get away for just a brief moment from the hustle and bustle of everyday life. We decided, spontaneously, to visit Richmond, Virginia and take in some of the rich history that this area offers. We researched several area hotels but found that the Crowne... More

Was this review helpful? Yes 1
Niceville, Florida
1 review
5 of 5 stars Reviewed 5 days ago NEW

The staff at the Crowne Plaza Downtown Richmond went above and beyond to make my family's stay very enjoyable. Train, from bell service, did everything that we could have asked for to get us to all of the family functions we had planned during our stay. Also Michael, that runs the lobby bar went out of his way to make... More

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Lynchburg, Virginia
Top Contributor
63 reviews 63 reviews
15 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

My wife and I statyed here on Saturday night October 18 while we were in Richmond for a wedding and checked-out the next morning. We have stayed here before and it is always good. It is conveniently located in downtown with easy access to the freeway. There is a complimentary shuttle which is a real plus. The staff is friendly... More

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Lynchburg, Virginia
Contributor
12 reviews 12 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Finally, a hotel that understands you don't need a down comforter on your bed when the heat hasn't even been turned on yet. I know it's less expensive and less work for the staff to throw a comforter on the bed, but how wonderful to have a sheet, summer blanket, another sheet and a bedspread as cover options! Thank you,... More

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

I had never stayed at a Crowne Plaza (CP) before but because I did not love my experience at a rival hotel the last time I was in Richmond, I decided on a whim to give CP a try...and I'm so glad I did as I have been back one more time since (and plan to stay again)! The woman... More

Was this review helpful? Yes 2
Derby, United Kingdom
Top Contributor
141 reviews 141 reviews
123 hotel reviews
372 helpful votes 372 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here 2 nights as part of a coach tour of eastern USA. As always it was a delight to stay in a Crowne Plaza where standards are high and everything is quality. The room was large and spacious with an excellent bathroom and lots of fluffy white towels. The beds were supremely comfortable although did involve a lot... More

Was this review helpful? Yes 1
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Dear EPD, thank you for taking the time and effort to offer your feedback. Upon your return we are looking forward to offerring our wonderful shutlle service that will be happy to add to your next visit. Our Pool awaits your next visit. More

New York City, New York
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Arrived to a welcoming front desk and a clean room -- always a good start. Found out the wifi in my room wasn't working. Within the hour Zsolt fixed the problem (again, an upbeat, courteous staff member working IT above and beyond) and Althea kindly provided a free breakfast coupon for my trouble. I don't expect the world to work... More

Was this review helpful? Yes 2
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Hello Aug T, thank you for your comments and kind feedback. I apologize that your WiFi was not working as you arriveed however thankful our staff responded and resolved. I will share your input today with Zsolt and Althea. Hope to see you soon. More

Fredericksburg, Virginia
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

My recent stay at this hotel was great. I would like to single out Dawnita who was wonderful at the front desk. She was very helpful and made my stay a great one. She was very nice and helpful. The hotel was very clean, the breakfast was very good, and all the staff was smiling and polite. I will be... More

Was this review helpful? Yes 2
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Hello Coach, Dawnita and our staff will be pleased to hear your wonderful feedback. We hope to see you back soon. Thank you for your feedback! More

Candler, North Carolina
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We had a Road Scholar 6 day event in September and the dining staff were so nice and accommodating. It is hard to please a large group but they were up to the task and beyond. Erin was very welcoming.

Was this review helpful? Yes 2
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

becca451, thank you for taking the time to provide your feedback. What a great group of travelers discovery our Historical past. I am glad you enjoyed your stay and I know Erin will be excited to hear your comments. More

Willis
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My husband & I have stayed at the Crowne Plaza at 555 Canal St, Richmond, VA on several occasions. Each time our experience has been good - clean public areas and rooms; delightful breakfasts; awesome staff. It has been my good fortune to have Jeanie Walton to check me in when I've arrived for the past two stays. She goes... More

Was this review helpful? Yes 1
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Dear Willis, We sincerely appreciate you providing your feedback from your multiple stays with our hotel. Thank you also for your Loyalty to our Brand and hotel. Jeanie will also be excited to hear your most recent comments. We hope to see you soon. More

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Additional Information about Crowne Plaza Richmond Downtown

Address: 555 East Canal Street, Richmond, VA 23219
Phone Number:
Location: United States > Virginia > Richmond
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Richmond Downtown 3.5*
Number of rooms: 298
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Also Known As:
Crowne Plaza Richmond Downtown Hotel Richmond
Richmond Crowne Plaza

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