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Crowne Plaza Richmond Downtown

#23 of 84 Hotels in Richmond
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555 East Canal Street, Richmond, VA 23219
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Crowne Plaza Richmond Downtown
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Crowne Plaza Richmond Downtown
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538 Reviews from our TripAdvisor Community

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Traveler rating
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    173
    80
    41
    30
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (144)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
  • All months
    (538)
  • Mar-May only
    (147)
  • Jun-Aug only
    (143)
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    (145)
  • Dec-Feb only
    (103)
All months
Mount Rainier, Maryland
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

Rocqui handled my check-in very professionally. He was pleasant and very accommodating. Wish all my hotel experiences could be this nice. Also, we enjoyed a nice bite to eat in the bar and the bartender was also very hospitable and courteous.

Was this review helpful? Yes
Richmond, Virginia
1 review
4 of 5 stars Reviewed 5 days ago NEW

Gentleman under the name of Rocqui Camm, perfect receptionist who was extremely helpful and welcomed my group like no other hotel. Neat, smart and very helpful gentleman that made the accomidation a more welcoming place to be in. Overall, great staff that are helpful and good location that is close to fine places to eat in.

Was this review helpful? Yes
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you Ahmed A for your wonderful comments. Our entire front desk team will be excited to hear your feedback. Please return soon. More 

Winnipeg
Level Contributor
60 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 1 week ago

While the staff was great, one of the biggest reasons for getting a hotel room is to sleep, and that was not a highlight at CPRD. The queen mattress needed to be replaced - it had a big hollow in the centre so it was uncomfortable to sleep two people. Also, the door to the hallway didn't stop ANY noise,... More 

Was this review helpful? Yes
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Dear NorthB, you deserve a wonderful nights sleep. As you said this is the main reason for using a hotel. My sincere apology that you would experience anything less that a great nights sleep. I will have the mattress replaced and evaluate the rooms noise level. Again many thanks for taking the time to provide this feedback allowing our team... More 

Saint Paul, Minnesota
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

The Crowne Plaza hotel was a great selection for my large group of 90 people . Casey, in sales, bent over backward to make sure all the arrangements for the rooms and meals went off without a hitch. The location was perfect for visiting the sites in Richmond. The hotel arranged special parking with the city for the bus.(whew) Group... More 

Was this review helpful? Yes
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you Patt P for providing your feedback and review of your groups recent stay with our property. I am today sharing your comments with Casey and our entire Catering and Front Desk teams. We wish you and your group safe and many happy travels that we are hoping bring you back to the Crowne Plaza Richmond. More 

Virginia
Level Contributor
59 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 1 week ago

My trip was business related but the Crowne made it enjoyable. The room was very comfortable with a great bed. The shuttle staff made getting to Legend Brewing super easy and very fast. They were prompt in returning to pick us up. Breakfast was anything you could imagine but the made to order omelet was my favorite.

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ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Dear SJGJ, we sincerely appreciate you taking the time to provide your valuable feedback. Our Shuttle team has been a big hit the entire year and certainly would agree Legends is a great destination. William our Omelet Chef will be excited to hear your comments also! Your Perfect Location and a wonderful Breakfast awaits your return! More 

Herndon, Virginia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel was very clean and all of the staff were extremely friendly and helpful. The room itself was comfortable and clean. The hotel offers valet parking, not sure if it's free or not. I did the self parking and that was $15, but it is inside of a garage. I had a newspaper waiting for me by my door... More 

Was this review helpful? Yes
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

THank you Tiffany P for commenting on your recent stay. We are glad that you had an enjoyable quiet stay! Our enitire Friendly is hoping to see you soon. More 

1 review
4 of 5 stars Reviewed 2 weeks ago

Initially I had a hard time with the cost of my stay. Crystal, at the front desk, was the difference maker. she took the time address my concerns and was able to help me with the right price. Thanks Crystal C. for your great attitude and friendly demeanor.

Was this review helpful? Yes
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you WillB, we agree attitude can make a big difference. Our staff will be excited to hear your comments. Please plan a return visit soon. More 

Florida
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

When we arrived, we were greeted by Crystal. She was totally awesome! We give her an A+! Room had a frig and microwave which made us more comfortable even though we ate all meals out. The view from our room overlooked the James River as well as part of downtown Richmond. Being a Priority Club member really helped with a... More 

Was this review helpful? Yes
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Dear ellissquare, thank you for taking the time to share your recent experience with our hotel. My sincere apology that you would have anyone hangup while you had been trying to communicate your need for a return. I will followup on this and resolve today. Again thank you for your comments and we are hoping that you will be retuning... More 

Waynesboro, Virginia
4 of 5 stars Reviewed 2 weeks ago

The staff is outstanding. Crystal is the supervisor at the front desk. She is Miss Efficient and so gracious. Althea at the front desk is a magician and I don't know how she manages to take care of so many so well. In our two day stay I can say I love this lady and would take her home with... More 

Was this review helpful? Yes
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you X77wv for all your kind comments and wonderful feedback. I know that both Crystal and Althea will be excited to hear your review. Please return soon for another Great Stay! More 

houston
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Upon entering my room, I was assailed with the over-powering fragrance of room spray. I immediately got a headache. What are they trying to hide with all this room spray? Also, if you provide fridges, please make sure they are actually cold. Yes, in reality I had a refrigerator: Did it work? Not at all! My food was absolutely room... More 

Was this review helpful? Yes
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Dear Janet Cranky, thank you for sharing your experience with our hotel. I sincerely apologize for the added room spray and your fridge that was not working. We have replaced the fridge and talked to the staff concerning the room spray. Again we sincerely are appreciative that you have taken the time to provide your comments. More 

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