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All 81 Richmond hotels

Crowne Plaza Richmond Downtown

3.5 of 5 Hotel   |   555 East Canal Street, Richmond, VA 23219
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67%
Ranked #33 of 81 hotels in Richmond
Certificate of Excellence 2013
  • Reviews (298)
  • Photos (96)
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  • Room tips (83)
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298 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (83)
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English first
jmargaux
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 3 days ago NEW via mobile

We checked in then 10 minutes later we left after having made reservations at another hotel. It seems that there must have been some big parties or events in or near the hotel because it was just really noisy and not the calm environment that a hotel should provide. It was my first visit to Richmond but the area around... More

Was this review helpful? Yes 1
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Dear jmargaux, I apologize that you did not have the calm environment you derserve. We try our best to block customers in such a manner that this does not happen. Thank you for taking time to provide your feedback. Again our sincere apologizes. More

Contributor
11 reviews 11 reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

This is a delightful yet busy property. Just when you think it's quiet, a bus of folks will pull up. It's certainly not 5 star, but the staff will make you think otherwise. I've never been to this city, but based on my interactions with other drivers on the way here, I thought the hotel staff would be cold as... More

Was this review helpful? Yes 4
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Dear Celizabeth, we sincerely appreciate your review and comments. Attilla has been a positve addition to our Food and Beverage department and our Employee of the Month. Please return soon to your "Extended Family" soon! More

Mid-Atlantic
Senior Contributor
40 reviews 40 reviews
10 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 1 week ago

Location: several reviews have mentioned there is nothing nearby (i.e., within 2 blocks), but I don't think there is a great alternative. In Richmond, in my experience, there is just not a perfect, central location to be the benchmark. Value: We booked after looking at several options, and the price was >15% better than comparable nearby. Also, you can save... More

Was this review helpful? Yes 3
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Hello Nats_Fan, thank you for taking the time to provide your feedback. Return soon for a great weekend! Go Nats! More

Richmond, Virginia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I have stayed here and at sister hotels multiple times over the years, but I keep coming back here. I have never had any difficulty that by any means was the hotel or staffs fault, they are always friendly and most remember me when I walk in the door. On this occasion, I did have a minor difficulty, the room... More

Was this review helpful? Yes 2
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Hello Mark M.. thank you for taking the time to provide your feedback. I apologize that you needed to have your AC adjusted however thankful that you communicated this need so that we could react quickly and take care of this need. We feel it very important that our hotel and our employees "Go the Extra Mile" for our guest.... More

Victoria
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

Janet at the front desk was a lifesaver. My booking was screwed up (wrong date) and even though she was overloaded juggling calls, she got me a room when they were quite full. The room was spacious and clean. The only downsides were a mediocre breakfast and the gym equipment isn't the newest but I will be staying here my... More

Was this review helpful? Yes 3
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Victoria, thank you for sharing your recent experience with our hotel. I am glad you enjoyed your stay and will pass on your input so that we may better our breakfast and fitness offerring in the future. We hope you return soon.. More

Doncaster, United Kingdom
Contributor
11 reviews 11 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here for one night in march 14 friendly service hotel parking, nice hotel with clean rooms and all round good service, lovely food and 12 oclock check out, room had tv microwave coffee maker etc ...

Was this review helpful? Yes 3
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Hello Catrina, thank you for taking the time to provide your feedback. I am glad you enjoyed our hotel and we look forward to your return soon. More

Atlanta, Georgia
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I was able to book a decent hotel room, short of notice, for a very affordable rate and found the overall experience to be an enjoyable stay. Friendly concierges assisted in early check-in and my room had a nice view of Belle Isle and the James River. Felt conveniently situated nearby to everything. Richmond is a great city, steeped in... More

Was this review helpful? Yes 2
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Lindsay M, thank you for traveling to Richmond and enjoying our Comfortable Convenience. Our city is rich in History and Tradition as you have noted. Please return soon. More

Chatlottesb ille
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago via mobile

I came here for my Birthday on March 29th to only stay one night and my experience was terrible. Upon arrival, which was 6:45pm, there was a hoard of people waiting in the lobby and the staff was running around panicking. What was going on was that rooms were not ready for people. Granted check-in time is 3. The front... More

Was this review helpful? Yes 1
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Dear JTurner, thank you for your valuable input. I sincerely apologize that you had to wait for a room upon your arrival to the hotel. It is our goal to have your room type that ready once you arrive. Thank you for choosing the Crowne Plaza Richmond. More

Boston, MA
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Stayed here for one night and I guess the best way to describe this hotel is adequate. The hotel is in Downtown Richmond, but oddly not near anything at all. If you're looking to get out of the hotel for dinner, drinks or need access to a store, be prepared to walk or take advantage of the hotel shuttle. The... More

Was this review helpful? Yes 1
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Hello John G... thank you for taking the time to provide your valuable feedback. We apologize that our Front Desk did not direct you towards our 24 hour Pantry next to the desk that offers a selection of bottled drinks including water,snacks and Starbucks coffee to go. We have fallen short of also directing you to our Great Room lounge... More

McDonough, Georgia
Contributor
13 reviews 13 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I am a frequent guest for business travel. This hotel is excellent for a business traveler, friendly staff that remembers your needs. Hotel is older but continuous update have been done. The facilities are good for conferences and meetings, but like a lot of hotels the food service is where this one needs more priority. Menu is limited and seldom... More

Was this review helpful? Yes 1
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Dear rocket0455, thank you for taking the time to provide your valuable feedback. We will pass your F&B feedback to our Department Director for upgrading the experience of our customers. We have just this week hired a new Executive Chef with the hope of providing a better experience. Again thank you for picking the Crowne Plaza Richmond. More

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Additional Information about Crowne Plaza Richmond Downtown

Also Known As:
Crowne Plaza Richmond Downtown Hotel
Crowne Plaza Richmond Downtown Hotel Richmond
Crowne Plaza Richmond
Richmond Crowne Plaza
Address: 555 East Canal Street, Richmond, VA 23219
Phone Number:
Location: United States > Virginia > Richmond
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Business Hotel in Richmond
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Richmond Downtown 3.5*
Official Description (provided by the hotel):
Visit the Crowne Plaza Richmond Downtown and discover all that downtown Richmond has to offer. You are in the heart of the financial district, shopping, dining, and entertainment. You are within easy walking distance of Shockoe Slip, Shockoe Bottom and many of Virginia s Fortune 500 Companies.The Crowne Plaza overlooks the newly restored Canal Walk and the Tredegar Civil War Museum. We are centrally located to many of Richmond's attractions with convenient access to Interstates 95 and 64, only 9.8 miles from Richmond International Airport. You will have room to work, relax and make the most of your day. Complimentary high-speed Internet, business center, and 7 layers of comfort bedding mean every night is a great night and every day starts right. Considering these options, the Crowne Plaza Richmond Downtown is the superior choice when deciding on a facility that has style and class, yet is ideal in location for anyone. Now open The Great Room proudly serving Starbucks Coffee, fresh pastries, gourmet sandwiches and soups, The Great Room features soft seating, large screen TV, wired and wireless free high-speed Internet connections--a great place to start or end your day! Attractions: The Carpenter Center for Performing Arts, Landmark Theatre, the Governor s Mansion, Kings Dominion, Busch Gardens, Richmond Ballet, Richmond Convention Center, Virginia Science Museum, Shockoe Slip. ... more   less 
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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#19 Business Hotel in Richmond
Hotel Class
Official Description (provided by the hotel)
Visit the Crowne Plaza Richmond Downtown and discover all that downtown Richmond has to offer. You are in the heart of the financial district, shopping, dining, and entertainment. You are within easy walking distance of Shockoe Slip, Shockoe Bottom and many of Virginia s Fortune 500 Companies.The Crowne Plaza overlooks the newly restored Canal Walk and the Tredegar Civil War Museum. We are centrally located to many of Richmond's attractions with convenient access to Interstates 95 and 64, only 9.8 miles from Richmond International Airport. You will have room to work, relax and make the most of your day. Complimentary high-speed Internet, business center, and 7 layers of comfort bedding mean every night is a great night and every day starts right. Considering these options, the Crowne Plaza Richmond Downtown is the superior choice when deciding on a facility that has style and class, yet is ideal in location for anyone. Now open The Great Room proudly serving Starbucks Coffee, fresh pastries, gourmet sandwiches and soups, The Great Room features soft seating, large screen TV, wired and wireless free high-speed Internet connections--a great place to start or end your day! Attractions: The Carpenter Center for Performing Arts, Landmark Theatre, the Governor s Mansion, Kings Dominion, Busch Gardens, Richmond Ballet, Richmond Convention Center, Virginia Science Museum, Shockoe Slip. ... more   less 
Number of rooms
298

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