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All 82 Richmond hotels

Crowne Plaza Richmond Downtown

3.5 of 5 Hotel   |   555 East Canal Street, Richmond, VA 23219
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Ranked #26 of 82 Hotels in Richmond
A recent review
5 of 5 stars reviewed 1 week ago
HenryMNYC New York City, New York
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361 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (101)
Date | Rating
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English first
New York City, New York
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Over the past 6 months I have been a frequent guest at the Crowne Plaza Downtown. From the bellmen, to the housekeeping, restaurant and front office staff every employee gave me the true meaning behind the tern southern hospitality. The entire staff was courteous, professional and responsive to every need. Be assured that should my travels bring me to Richmond... More

Was this review helpful? Yes 2
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Hello Henry MNYC, thank you for your wonderful review of our hotel. This is what Southern Hospitality is all about. Our staff and management will be excited to hear your feedback today. Please return soon for another First Rate Stay! More

Ohio
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

The entire staff here has been great and the room has been wonderful. But Jeannie Walton went out of her way to help me with an unusual Rewards Number issue. She researched on her own and took a lot of time to get it all straightened out. She also helped me make my reservation for next week. All the while... More

Was this review helpful? Yes 2
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Hello Ohio Mike1953, we sincerely appreciate you providing your valuable feedback. Our Front Desk staff and Jeanie will be excited to hear your great comments. We hope to see you this week... More

1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Made a last minute reservation here on NASCAR weekend. We were so lucky it wasn't a blackout! Our room was great, had a great view of the city. We stopped in the bar where the bartender Michael recommended a great restaurant within walking distance and later returned to the bar for some drinks where the other bartender, Attila took great... More

Was this review helpful? Yes 3
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Hello Shelly E, we sincerely thank you for sharing your experience from this past weekend. Our team will be excited to hear that you enjoyed your Great Room team! We host many VCU "Rams Parents" in addition to having several Pre and Post graduates Rams working in our hotel. We are looking forward to your rebooking soon. More

Atlantic City, NJ
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I recently stayed here for a family wedding. The hotel and the room were very nice and very convenient for wedding activities. What made the 2 days we spent there special was the awesome staff! We were made to feel so welcome and they could not have done enough for us. They all had smiles on their... More

Was this review helpful? Yes 2
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Hello Kenmit, thank you for taking the time to share your experience from your recent stay. I will share your comments with our staff today! Please return soon for more Southern Hospitality! More

Cedar Park, Texas
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

When you recieve they kind of service that the Crowne Richmond delivers you have to share it with others. We had a blackout in Texas when the idea came to us to go to Richmond for the NASCAR race. Typically these race weekends are tough on hotel staff and service is sub par. Not at the Crowne Richmond. They embraced... More

Was this review helpful? Yes 2
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Hello TxBigFella, thank you for taking the time to provide your feedback from your stay this past Nascar Weekend.... Our Great Room team will be excited to hear your feedback. Amber and I will share your comments today!! Hope to see you again before the next Nascar Weekend.. More

2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed at the Crowne Plaza for an Anniversary Celebration at the hotel. I was very impressed by the friendly and helpful staff from check-in by Dawneita to check-out by Renee. Every staff member had a smile and provided efficient service. They were even able too recommend a great local billiards club. The hotel is well located for exploration of... More

Was this review helpful? Yes 1
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Hello Briannova37, thank you for taking the time to provide your feedback. Wonderful Customer is our Goal... I will share your comments today! We hope to see you soon. More

Covington, Virginia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Visited Richmond with 5 other adult members of my family to attend a wedding (3 rooms worth). Parking was limited at the church so we wanted to take the courtesy shuttle. The church turned out to be just outside of their normal range. The driver, Train (his name) offered to take us if his manager approved. Deseree (sp?) understood and... More

Was this review helpful? Yes 1
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Hello Dave O, thank you for sharing your experiences as you and your family enjoyed our hotel. I will share your comments with staff and management. Train will be proud! Again thank you for selecting our hotel and we hope to see you soon. More

Arlington, Virginia, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I am a retired Army Officer and former professional athlete. I say that to state that I have traveled around the world and have stayed in hotels in many countries. I recently visited Richmond to attend my alma mater's game vs the Richmond Spiders. I was greeted at the Crowne Plaza Richmond Downtown by a pleasant woman named Althea. She... More

Was this review helpful? Yes 1
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Hello Greg B, thank you for taking the time to provide your feedback. Althea and management will be excited to hear your feedback today! We thank you for staying with our hotel and hope we will see you soon in your travels. More

San Diego, California
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

They said this is a 4 star hotel, well they lied! The place is dump, plain and simple. First, they put us in a room across from the service elevator and where the housekeepers prepared there carts. It was very noisy! The room had a smell that turned my stomach. I contacted the front desk to inform them, and they... More

Was this review helpful? Yes 1
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Dear SDJaebird, I sincerely thank you for taking the time to provide your feedback. I apologize that your experience was far from the standard that we have intended to provide. I would like a chance to talk to you further if possible and to right this wrong. This should not happen and at this moment is being tracked and corrected.... More

Windsor, Ontario, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

My experience at the Crowne Plaza was exceptional. It was a perfect venue for the conference and the customer service was exceptional. I was especially please when Amber the night manager went out of her way to return a parcel to me that I had left behind. I am so grateful for her diligence in making sure that parcel made... More

Was this review helpful? Yes 1
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Hello Kristin M.. thank you for taking the time to provide your feedback as you have returned from your most recent Conference. I believe spending an extended stay allows you a true feel for what our hotel offers. I will pass on your comments to Amber and her team as well. We hope you will have a chance to visit... More

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Additional Information about Crowne Plaza Richmond Downtown

Address: 555 East Canal Street, Richmond, VA 23219
Phone Number:
Location: United States > Virginia > Richmond
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Richmond Downtown 3.5*
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Also Known As:
Crowne Plaza Richmond Downtown Hotel Richmond
Richmond Crowne Plaza

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