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Crowne Plaza Richmond Downtown

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555 East Canal Street, Richmond, VA 23219
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Crowne Plaza Richmond Downtown
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Crowne Plaza Richmond Downtown
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460 reviews from our community

Traveler rating
    176
    157
    65
    36
    26
See reviews for
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184
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (130)
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Roanoke, Virginia, United States
2 reviews
4 of 5 stars Reviewed 2 days ago NEW

This hotel really shows their appreciation for their IHG club members! The location is great for accessing everything downtown, and the shuttle service will take you to most of the attractions, should you prefer not to walk. The river and skyline views are spectacular from the upper floors. Try the spinach omelet at the restaurant - William makes one mean... More 

Was this review helpful? Yes
Richmond, Virginia
1 review
5 of 5 stars Reviewed 6 days ago NEW

Ms. Jeanie at the front desk was extremely kind and helpful. She did everything to make me feel comfortable and that I was staying at the right place. She was very conscious of the hotel and offered suggestions to make my stay even better. She was a pleasant encounter after traveling for hours.

Was this review helpful? Yes
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Hello Tanya W, thank you for providing your feedback. Jeannie and our Front Office team will be thrill to hear your recent comments. Please return to visit Jeannie and the team soon. More 

Old Bridge, New Jersey
1 review
5 of 5 stars Reviewed 1 week ago

Karen ate the front desk was outstanding even though she was dealing with lot of people who had come to attend convention. She had so much of patients, cool even though some people were yelling. I am sure she deserves a pat on her back and promoted to the next position. Kudos to Karen!!!

Was this review helpful? Yes
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you Santosh for taking the time to provide your valuable feedback. Karen and our team will be excited to hear your wonderful comments. We are hoping you will return soon. More 

Delhi
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

It was an ultimate hotel, right in downtown, bed was very comfortable, I stayed in hotel for very less time though, whenever i entered my room it was clean, didn't had the chance to try the restaurant, the only problem i had was room WiFi, I had to come down to the lobby, if i needed the internet. but overall... More 

Was this review helpful? Yes
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Hello akielamor, thank you for providing your valuable feedback. I apologize that you would have any problems with our internet however due appreciate your feedback allowing our correcting of the issue. Please return soon. More 

Richmond, Virginia
1 review
5 of 5 stars Reviewed 2 weeks ago

I was planning a large-scale event and needed a large block of rooms in Downtown Richmond for our guests to stay. Working with the sales department, the staff was so gracious and flexible as we needed to make changes to our guest rooms. At the event, numerous guests commented that the hotel accommodations were stellar and they really appreciated the... More 

Was this review helpful? Yes
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Dear KTTravel7, we sincerely thank you for providing your recent feedback. Our Sales team will be excited to hear your comments. Great Customer Service is what we strive to accomplish. Again thank you and we hope to see you soon. More 

Homestead, Florida
1 review
3 of 5 stars Reviewed 2 weeks ago

Over all it was a good stay at this hotel... BUT the 2nd night a family came next to me. They screamed, yelled,and smoked all night long. I called down to front desk and complained, but nothing changed. Finally, at 5am, when my daughter came up to my room and smelled how smokey it was and I was sick from... More 

Was this review helpful? Yes
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Dear Mary G, please accept my sincere apology that you would experience a night such as your last night with our hotel. As a non smoking hotel this simply should not happen and we will continue to work to resolve noise and smoking issues. Again thank you for your feedback that will be shared today with our staff and management. More 

Hampton, VA
Senior Contributor
47 reviews 47 reviews
13 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed here for a week on business because of its convenience to my location. Frankly, I had tried to stayed at the Omni, but it was booked. For a lot less money and a nice view of the James River, I found a nice surprise. Personnel from the front desk, to the bar and restaurant to the maintenance staff... More 

Was this review helpful? Yes
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Hello HokieHoo, we sincerely appreciate you taking the time to provide your feedback and review. We apologize that you had an issue while staying with our property. We are hoping to seeing you soon for another Nice Surprise. More 

Ohio
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

From September 2014 through February 2015 I spent nearly 60 nights at this great hotel. I truly looked at the Crowne Plaza Richmond Downtown as my home away from home. Of course, as you would expect for a hotel that caters to business travelers and group meetings, the rooms are clean, quiet and comfortable with all the amenities that you... More 

Was this review helpful? Yes
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Hello OhioMike1953, my sincere thank you for taking the time and the effort to provide your written review and feedback. What better person to evaluate our property! Susie will be pleased as will our entire team. We sincerely hope your travels bring you back to Richmond soon. More 

Abingdon, Virginia
Senior Contributor
35 reviews 35 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Maybe it is just me, but I think a hotel bears some responsibility in letting customers know when they check in that there is a air/cooling problem. Had this been shared with me at check-in, I would have asked them to find me accommodations at another hotel. At 10 at night, I am stuck in a hot hotel room with... More 

Was this review helpful? Yes
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Dear 67Kristina, my sincere apology that your room was not as cool as we intended. Our systems have been adjusted for the change in temperatures outside. I would like to talk to you directly to further discuss how we can better your experience while staying with our hotel. Again thank you for your feedback. More 

Alpharetta, Georgia, United States
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Nice, clean hotel with a receptive staff and adequate amenities. Unfortunately, the property experienced air conditioning problems. Althea at the front desk and Orvillee, a mechanic went out of their way to accommodate me. They turned a negative into a positive.

Was this review helpful? Yes
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank yo Ralph P, for taking the time to provide you valuable feedback. I do apologize that you would have a need for problem resolution however very happy to hear our team resolved in a positve manner. I will share with our team today. We are hoping to see you soon. More 

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