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All 82 Richmond hotels

Crowne Plaza Richmond Downtown

3.5 of 5 Hotel   |   555 East Canal Street, Richmond, VA 23219
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Ranked #25 of 82 Hotels in Richmond
A recent review
5 of 5 stars reviewed 3 days ago
Sue L Baltimore, Maryland
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370 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (103)
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1 review
2 of 5 stars Reviewed 2 days ago NEW

Twenty of my family members stayed in this hotel for the sept 25th weekend wedding. The staff made the stay more enjoyable. There was challenge with scheduling the shuttle. At times the pre arranged time for the shuttle to arrive was not met and additional phone calls and waiting was required. At times we had given up on the shuttle... More

Was this review helpful? Yes
Baltimore, Maryland
1 review
5 of 5 stars Reviewed 3 days ago NEW

I was impressed. The hotel was lovely, the staff helpful and friendly, the room clean, comfortable and well-kept. My husband and I stayed at the Crowne Plaza for a week while attending an educational/travel program. Most of our meals were in the hotel dining room. I want to commend the kitchen staff and the wait staff. Kudos to Anthony, Gemma,... More

Was this review helpful? Yes 1
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We were in town for my cousin's wedding and this was the hotel they selected for their quests. As we walked in, I was very happy with the friendliness of the staff who greeted us right away. The room was clean,BEAUTIFUL and let me say......AMAZING!!!! The bathroom was clean with granite counter tops. I would stay at the Crowne Plaza... More

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1 review
1 of 5 stars Reviewed 1 week ago

My family stayed at the Crowne to attend a wedding. We arrived around 12:30 and checked to see if our room might be ready early. We were told that they were full the night before and none of the rooms were ready and wouldn't be until 3. The front desk staff made no suggestions for getting a bight to eat,... More

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ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Dear MarianS, We sincerely are thankful you have taken the time to provide your valuable feedback. I apologize that while traveling to enjoy a wedding you would have such a disappointing stay. This should not happen! I am meeting with our team today specifically reveiwing the info you have provided. I would like to contact you directly to invite you... More

Ashland, Virginia
1 review
5 of 5 stars Reviewed 1 week ago

We stayed at the Crowne Plaza on our wedding night, June 7, 2014. We were made to feel special immediately. Unfortunately, we don't remember the name of the desk clerk; but she was awesome. She helped a few other guests who were having issues with shuttle service and getting to their dinner reservations on time while helping us, but didn't... More

Was this review helpful? Yes 1
skipton
Top Contributor
53 reviews 53 reviews
23 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 1 week ago

The omelette station is superb, they are very filing with a wonderful variety of filings. I thanked Zsolt Kovesi, the food director on the hotels fine breakfast which all our party enjoyed. Rooms very comfortable and spacious. Bathrooms are well appointed. Bar prices are very reasonable for this standard of hotel. Staff very friendly, efficient and helpful.

Was this review helpful? Yes 1
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Dear Geoff, thank you for taking the time to provide your valuable feedback. Zsolt and his team will be happy to hear your feedback. Our breakfast buffet has become a daily routine for our guest! We are looking forward to you returning soon. More

Richmond, Virginia
1 review
5 of 5 stars Reviewed 1 week ago

The Crowne Plaza is a wonderful hotel with a friendly staff who are willing to go above and beyond for their guests. David from sales is the best ever. Seriously. I worked with him while coordinating the travel for a television show, and he made sure all my clients were happy and always had a place to stay. 5 stars... More

Was this review helpful? Yes
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Hello Emillie V, Thank you for taking the time to provide your wonderful feedback... David and our Sales team will be excited to hear your feedback today. We thank you for selecting our hotel to host the needs of the Television show! We will be excited to view the results! More

Melrose Park, Illinois
1 review
4 of 5 stars Reviewed 2 weeks ago

My husband and I have been staying at the Crowne Plaza Downtown Richmond Va for two weeks for work. One night after coming back from being out, both of our room keys wouldn't work, so we went to the front ddesk to get new keys. They didn't work either so my husband went back down to the lobby and told... More

Was this review helpful? Yes
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Dear Reggie V, my sincere apologies you would have to deal with an issue with your key lock to your room not functioning correctly. I thank you for providing your feedback as we are reverifying our battery rotation so that this will not happen again. We hope to see you soon. More

Bristol, Virginia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Upon returning to my home I discovered that I had left a valuable jewelry case and some clothing. When I phoned housekeeping a few days later searching for the items, I discovered that the attendant, Sue Nyugen had found these items in the room and had taken them to storage. Many thanks to her for taking the time to do... More

Was this review helpful? Yes 1
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Hello Wanda, My sincere thank you for taking the time to recognize a fantastic employee. I will share your comments with her and our team. Again thank you and we hope to see you soon. More

New York City, New York
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Over the past 6 months I have been a frequent guest at the Crowne Plaza Downtown. From the bellmen, to the housekeeping, restaurant and front office staff every employee gave me the true meaning behind the tern southern hospitality. The entire staff was courteous, professional and responsive to every need. Be assured that should my travels bring me to Richmond... More

Was this review helpful? Yes 3
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Hello Henry MNYC, thank you for your wonderful review of our hotel. This is what Southern Hospitality is all about. Our staff and management will be excited to hear your feedback today. Please return soon for another First Rate Stay! More

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Additional Information about Crowne Plaza Richmond Downtown

Address: 555 East Canal Street, Richmond, VA 23219
Phone Number:
Location: United States > Virginia > Richmond
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Richmond Downtown 3.5*
Number of rooms: 298
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Also Known As:
Crowne Plaza Richmond Downtown Hotel Richmond
Richmond Crowne Plaza

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