We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 81 Richmond hotels

Crowne Plaza Richmond Downtown

3.5 of 5 Hotel   |   555 East Canal Street, Richmond, VA 23219
Hotel website
Hotel deals
Hotel amenities
Special Offer
Save on Hotel Packages!
Save Saved
You added Crowne Plaza Richmond Downtown to your Saves list
Crowne Plaza Richmond Downtown
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
70%
Ranked #28 of 81 hotels in Richmond
A recent review
4 of 5 stars reviewed yesterday
Kathy K Raleigh, North Carolina
  • Overview
  • Reviews (338)
  • Photos (95)
  • Amenities
  • Q&A
  • Room tips (95)
  • Location
  • More
Write a Review

338 people have reviewed this hotel

Traveler rating
    104
    128
    57
    29
    20
See reviews for
56
64
21
138
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (95)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Raleigh, North Carolina
Senior Contributor
29 reviews 29 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed yesterday NEW

I chose the Crown Plaza in Richmond, VA because their rates were reasonable and their overnight parking was the most reasonable in town. Their front desk staff for check-in was friendly and efficient and similar service when I checked out the next morning. My room was lovely, clean and quiet. The bed was comfortable my room overlooked the city and... More

Was this review helpful? Yes
Avon, Connecticut
Top Contributor
94 reviews 94 reviews
24 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We recently spent two nights at the hotel. All was great. We arrived real late due to a flight issue and DC traffic. The person who checked us in must have sensed that we were tired and weary and checked us in quick as could be. Gave us all the tips we needed to park the car. There is not... More

Was this review helpful? Yes
annie270
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

I was with a large group because we were in town filming a television show. When you are on the road as much as we are, there is nothing better than coming to a place where the customer service is this welcoming. From the valet parking to the ladies at the front desk, and Susie our sales rep, the service... More

Was this review helpful? Yes
Fairfield, Connecticut
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Ok, seriously now. We stayed at this hotel as a result of a tournament that requires teams stay in "tournament approved" locations....in other words kickback to organizers. The location for us being 15 miles from the field wasn't the best but we had to stay. There really isn't anything downtown for us though there is quite a lovely view of... More

Was this review helpful? Yes
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Dear tnantx, we sincerely appreciate you taking the time to provide your valuable feedback. It is our goal that all of our guest have a positive experience. We apologize that your stay was not what you deserve and certainly does not meet managements expectations of what we want to offer to our guest. Our team today will react to these... More

Garden City, New York
Contributor
18 reviews 18 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

My family stayed here during the weekend of the Marathon, November 2013. The location proved to be ideal. It was an easy walk to the start line and steps from the finish line. The rooms were nice, very large and recently updated. The staff was awesome, warm, incredibly patient and extremely helpful with all of our questions. They really proved... More

Was this review helpful? Yes 1
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Hello personofleisure, we appreciate you choosing our hotel and staying during the Richmond Marathon weekend. Thank you for taking the time to provide your feedback. We hope to see your return this year and perhaps before the 2014 Marathon. More

Orlando, Florida
Contributor
15 reviews 15 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

First... Checking in was so nice. We were early to arrive and they were more than accommodating. Both ladies at the front were just so funny and friendly. The room itself was big, clean, new and had a wonderful view. I had to check out literally 2 hours into our stay due to a family emergency and was not charged!... More

Was this review helpful? Yes 2
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Dear slidermuzz, thank you for taking the time to provide a review of our hotel. We are sorry that you had to leave and could not enjoy our hotel longer. We certainly hope all is well and would like to invite you back soon. Again thank you for your input. More

Midlothian, Virginia
Top Contributor
51 reviews 51 reviews
22 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My husband reserved this wonderful hotel for our wedding anniversary, and we had a great time. The staff was outstanding, and the breakfast was great. The manager was so very nice to my husband and the Crowne Plaza really made our stay awesome.

Was this review helpful? Yes 3
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Dear Shoney75, thank you for choosing our hotel to celebrate your Wedding Anniversary. Your comments are greatly appreciated and will be shared with our team! More

Austin, Texas
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

We booked this last minute for the 5th of July and could not have been more pleasantly surprised. We had a wonderful view of the James River, an unexpected spectacular firework show, and extremely friendly staff. We were able to walk to almost all of the attractions we wanted to see would recommend this hotel to anyone staying in the... More

Was this review helpful? Yes 1
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Hello Katie, Thank you for your recent comments and input following your July 4th celebration. Quick becoming a tradition with the RVC crowd, Fireworks over the River. We are glad you enjoyed your stay and hope you return soon. More

Arlington, Virginia
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We just held our family reunion here last night, and could not have picked a better venue. The service and facilities were outstanding from the general manager down to the front desk staff. In particular, Ben, Lori, Jessica, and Desiree went out of their way to make sure that everything was perfect. We will be holding our family and business... More

Was this review helpful? Yes 2
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Dear Alex M, thank you for choosing our hotel to host your Family Reunion. We are glad that your family had such a memorable experience and look forward to your return soon. Again thank you for providing your feedback. More

Hoschton, Georgia, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed here on a Sunday night, May 4, 2014. The rooms were very nice and clean, and adequately spacious. It seemed to be an old hotel but very well maintained. Restaurant was closed on a Sunday night, which was disappointing, but was able to get a decent meal in the bar, which was prepared by the kitchen. Breakfast bar... More

Was this review helpful? Yes 2
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Dear Wayne P, thank you for providing your review. We appreciate you taking the time. We apologize that you had to dine in our Great Room but are glad you enjoyed your meal. Return soon. More

Owners: What's your side of the story?
If you own or manage Crowne Plaza Richmond Downtown, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Crowne Plaza Richmond Downtown? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Crowne Plaza Richmond Downtown

Address: 555 East Canal Street, Richmond, VA 23219
Phone Number:
Location: United States > Virginia > Richmond
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Richmond Downtown 3.5*
Reservation Options:
TripAdvisor is proud to partner with Booking.com, IHG, Expedia, Orbitz, Priceline, Travelocity, Tingo, BookingOdigeoWL, Despegar.com, Agoda, Hotels.com, Venere and Otel so you can book your Crowne Plaza Richmond Downtown reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Richmond Downtown Hotel Richmond
Richmond Crowne Plaza

95 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (56)
Viewed
Room/suite (32)
Viewed
Bathroom (8)
Viewed
Hotel & grounds (5)
Viewed
Pool/beach area (2)
Viewed
View from room (4)
Viewed
Other (5)

Management photos: Courtesy of the property manager

Viewed
All management photos (40)
Viewed
Room/suite (9)
Viewed
Hotel & grounds (13)
Viewed
Bathroom (1)
Viewed
Pool/beach area (1)
Viewed
Dining (3)
Viewed
Other (13)

Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#20 Business Hotel in Richmond
Hotel Class
Official Description (provided by the hotel)
Visit the Crowne Plaza Richmond Downtown and discover all that downtown Richmond has to offer. You are in the heart of the financial district, shopping, dining, and entertainment. You are within easy walking distance of Shockoe Slip, Shockoe Bottom and many of Virginia s Fortune 500 Companies.The Crowne Plaza overlooks the newly restored Canal Walk and the Tredegar Civil War Museum. We are centrally located to many of Richmond's attractions with convenient access to Interstates 95 and 64, only 9.8 miles from Richmond International Airport. You will have room to work, relax and make the most of your day. Complimentary high-speed Internet, business center, and 7 layers of comfort bedding mean every night is a great night and every day starts right. Considering these options, the Crowne Plaza Richmond Downtown is the superior choice when deciding on a facility that has style and class, yet is ideal in location for anyone. Now open The Great Room proudly serving Starbucks Coffee, fresh pastries, gourmet sandwiches and soups, The Great Room features soft seating, large screen TV, wired and wireless free high-speed Internet connections--a great place to start or end your day! Attractions: The Carpenter Center for Performing Arts, Landmark Theatre, the Governor s Mansion, Kings Dominion, Busch Gardens, Richmond Ballet, Richmond Convention Center, Virginia Science Museum, Shockoe Slip. ... more   less 
Number of rooms
298

Questions & Answers

Enter your question for this accommodation's staff to answer. Other travelers may answer as well.
    Posting guidelines

    See which rooms travelers prefer