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Crowne Plaza Richmond Downtown

3.5 of 5 555 East Canal Street, Richmond, VA 23219
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Crowne Plaza Richmond Downtown
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Crowne Plaza Richmond Downtown
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422 reviews from our community

Traveler rating
    155
    148
    63
    33
    23
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (122)
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English first
  • All months
    (422)
  • Mar-May only
    (97)
  • Jun-Aug only
    (98)
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    (146)
  • Dec-Feb only
    (81)
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Richmond, Virginia
1 review
5 of 5 stars Reviewed 1 week ago NEW

On Jan 18, 2015, I attended a function with my husband at the Crowne Plaza Hotel in Richmond. We live in the area. Prior to the event my husband called to see if a meal could be specially prepared for me since I am gluten intolerant. The person to whom he spoke said this could be done. She took our... More 

Was this review helpful? Yes
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Dear Terryk, thank you for taking the time and effort to provide your feedback and comments concerning your stay and the reception you also attended. Our staff and Catering do work hard to make sure needs are met with a can do attitude. To provide a meal that all can enjoy is very important! Tyronne and our Catering team will... More 

Raleigh
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

I travel for work and have stayed at the Crowne Plaza twice. My visit this time has been extra enjoyable. I utilized their suttle service to take me to and from my Zip Car location. Train (driver) was very friendly and recommended a few restuarants for dinner. Also, on Wednesday nights they host a reception for their guest. This was... More 

Was this review helpful? Yes
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Hello Galfunseeker, thank you for provider you feeback and review of your recent stay. Our IHG Rewards reception has become a big hit with our members with a different weekly theme. Train and the team will be excited to hear your feedback. Hopeful to See you next Wednesday night at the IHG Rewards Trivia night! More 

Centennial, Colorado
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

We were in Richmond for an Elderhostel/Road Scholar Class. We stayed at this hotel for seven days. The food was good. The service in the restaurant was good. We especially appreciated the breakfast chef, whose omelets and egg dishes were as good as any we have had. He served breakfast to us when there were no other guests needing his... More 

Was this review helpful? Yes
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Dear Marriott John, we sincerely appreciate you taking the time to provide your feedback and review of our hotel. We are glad that you had a Pleasant Stay and know that the VCU Road Scholar program has offerred many wonderful experiences. Again thank you and we hope that you will return in the future. More 

1 review
5 of 5 stars Reviewed 3 weeks ago

I was happy to find that I could acquire a room on the1st of January which is my birthday it was nice to have a place crash after going out on the town. I was welcomed by an amazing breakfast buffet for two that my daughter and I enjoyed. Thank you Althea Coleman for making the stay even more over... More 

Was this review helpful? Yes
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Happy Belated Birthday Jacquetta M, thank you for choosing the Crowne Plaza Hotel to celebrate this special day! We appreciate you taking the time to provide your feedback that I will share today especially Althea. Please return soon. More 

Richmond
Senior Contributor
29 reviews 29 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed in room 1602 (club level) for NYE. It had a wonderful View of the river and our hallway was surprisingly quiet. We order room service for a snack around 4pm and again for dessert at 10 pm. Both items were tasty and arrived within 30 minutes. Our only complaint was that our thermostat was set on AC and... More 

Was this review helpful? Yes
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Dear VirginiaCouple 2014, thank you for taking the time to provide your feedback. We are glad you enjoyed your stay! What a great view. We hope you return soon for another Great Stay! More 

Richmond, VA
Contributor
16 reviews 16 reviews
6 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

We live in the area but were attending a NYE event downtown and didn't want to drive home afterwards. I was pleasantly surprised to find that this hotel had extremely reasonable rates for NYE (booked in early December). Most downtown hotels seem to really raise their prices or make you buy a package you don't want/need. The hotel itself was... More 

Was this review helpful? Yes
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Dear LCD_9, thank you for your comments and review of your New Years Eve stay. Our New Years Eve with breakfast was a hit this year! Next year please let me know in advance and I will arrange for the added view. Again thank you for taking the time to provide your input. More 

Manassas, Virginia
Contributor
13 reviews 13 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I call the Crowne Plaza in Richmond a runner's paradise. I was treated so well from the moment I walked in until the moment I left. There was so much they had to offer including a pasta buffet the night before the Richmond Marathon and breakfast the next morning. I even got a nice little package for my stay and... More 

Was this review helpful? Yes
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you Kenaman923 for providing your feedback. Our team goal going into the Marathon was to accomplish exactly what you experienced. We have plans for next year to one step better your experience this year. Our Runners Paradise promises to better ourselves each and every year! More 

Valley Forge, Pennsylvania
1 review
5 of 5 stars Reviewed 4 weeks ago

I want to personally thank Garry the bellman and Train the bellman who went out of their way to help me with directions ,information and places to eat.. But more than that , I thank them for their personalities.. They are helpful,caring and warm ... They couldn't do enough for me while I was at the Crowne plaza... Desiree the... More 

Was this review helpful? Yes
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Dear Gail, I sincerely appreciate you taking the time to provide your valuable feedback. Gary and Train are as you stated valued employees that enjoy our guest. Desiree and here team will be happy to hear your feedback. More 

Virginia Beach, Virginia
2 reviews
1 of 5 stars Reviewed 4 weeks ago via mobile

I don't normally like to give bad reviews on places, but this hotels takes the cake. I have never been so offended staying at a hotel before in my career. The annoyed Karen who apparently is the night manager came to my room with the creepy security guard saying we had to sign papers and be escorted off the property... More 

Was this review helpful? Yes
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

We would like to thank you for taking the time to give us your feedback. It is unfortunate to hear of your experience with our employee. We strive to provide excellent customer service and guest experience and value your feedback. I would like the chance to further discuss your stay in an attempt make up for your experience. Again thank... More 

1 review
4 of 5 stars Reviewed 5 weeks ago

Stayed with my 2 year old granddaughter while Her Mother ran the marathon on November 15, 2014. A Bellman named Train was so attentive and helped me, as I had my hands full with the grand baby and all her things. He took care of my car and luggage all with a wonderful smile and demeanor. Definitely made me feel... More 

Was this review helpful? Yes
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Hello CharleneS, thank you for providing your feedback and specific input concerning a caring employee Train! Spending time with your grandchild can be very special even during a sold out marathon weekend. Again thank you and we hope to host your family again. More 

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Additional Information about Crowne Plaza Richmond Downtown

Address: 555 East Canal Street, Richmond, VA 23219
Phone Number:
Location: United States > Virginia > Richmond
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Richmond Downtown 3.5*
Number of rooms: 298
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Also Known As:
Crowne Plaza Richmond Downtown Hotel Richmond
Richmond Crowne Plaza
Hotel Style:
#12 Business Hotel in Richmond
#12 Romantic Hotel in Richmond

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