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All 82 Richmond hotels

Crowne Plaza Richmond Downtown

3.5 of 5 Hotel   |   555 East Canal Street, Richmond, VA 23219
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Ranked #24 of 82 Hotels in Richmond
A recent review
5 of 5 stars reviewed 3 days ago
JERRY M Baltimore, Maryland
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405 reviews from our community

Traveler rating
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    64
    32
    22
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Baltimore, Maryland
1 review
5 of 5 stars Reviewed 3 days ago NEW

Jeanie Althea and Karen were the ladies that made my wife and my stay a wonderful experience. Each of these ladies went out of their way to make sure that everything was to our satisfaction.My wife has stayed at the Crowne Plaza in Redding PA for the past three years and says Richmond has the best service even though Redding... More

Was this review helpful? Yes 1
VA
Contributor
11 reviews 11 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Although we live close to Richmond, we decided to stay for the evening after attending a performance at Carpenter Theatre. We stayed at the Crowne Plaza and were thrilled with this hotel. Everyone was very helpful and friendly, rooms were good size, clean and nicely appointed. They offered a shuttle to various locations vrs. having to take a cab or... More

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Fayetteville, North Carolina
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

I found EVERYONE extremely helpful. The service was excellent. We spent 5 nights - the breakfasts especially were phenomenal. William James (James Williams) cooked omelets to order. The service was not overwhelming but always right there. The meals (buffet style for our group) were delicious with always two tasty entrees. The rooms were spacious. I have a Hoveround chair which... More

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Boston, Massachusetts
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

we stay at this hotel when we go to Richmond for the annual marathon/half marathon/8K. The hotel is well located for the races. It's very clean and comfortable and has good coffee available in the lobby In addition to the coffee machine in the room. The breakfast buffet is a big plus. The staff went out of their way to... More

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ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Dear Alynn60745, thank you for taking the time to provide your feedback and review of your recent stay. What a great Marathon weekend. We will share your comments today with our staff expecially Train and Karen. Hope to see you possible on or before the next Marathon weekend. More

23185
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

The view - not great, a sea of parking lots. The doors paper thin - you can hear conversations in the hallway. the bathrooms - in need for an update. The beds - were VERY COMFORTABLE. Rarely do i sleep well in hotel beds. Not a problem here - this bed was by far one of the most comfortable hotel... More

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ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Dear Vacat, thank you for taking the time to provide your feedback. We apologize that your stay would be anything less than enjoyable. You deserve a great stay. Again we are thankful for your feedback allowing our team a chance to work today to improve our property and the experience of our guest tonight. More

Abingdon, Virginia
Senior Contributor
32 reviews 32 reviews
8 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 2 weeks ago

For a business meeting in Virginia's Capital City, this is a real pleasant surprise. From the bellman to front desk staff to service staff, everyone was so helpful and pleasant. Having the shuttle service the Capital, saved me a ton of time and stress trying to find parking. The room was spacious and had everything needed for a business traveler,... More

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ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Hello 67Kristina, thank you for your hotel review and multiple comments concerning your recent stay. Our staff and management will be excited to hear your input and most importantly that you will be returning. Again thank you for taking the time to provide your feedback and we hope to see you soon. More

Dunedin, Florida
Senior Contributor
48 reviews 48 reviews
30 hotel reviews
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I'm pretty sure there was an even match between the price of my room and the quality of that room, but wow, I kept expecting Rod Serling to step out of the shadows to introduce this week's episode of the Twilight Zone. There's a kind of stillness to the entire hotel -- it feel untouched by modernity (or at least... More

Was this review helpful? Yes 1
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Dear erowell, we are thankful you have taken the time to provide your valuable feedback. Our management team and ownership will work to better our hotel. We apologize that you would have anything less than a great stay. Again thank you for your input. More

Raleigh, North Carolina
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

Just finished a one-night stay at this hotel. Had a very nice room with an excellent view of the river. Breakfast buffet was wonderful - omelet chef really knows his stuff! Staff was uniformly friendly and helpful. Great value and highly recommended.

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ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Hello Bill O, thank you for taking your valuable time to share you feedback. I will share with our staff today as we look forward to seeing you soon! More

Northampton
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

The room was tired, worn, dirty, musty. The pressure in the shower was bad. The maids took my pillow from home and put it in the closet so I thought it was gone...who does that?!?! They closed my computer and re-opened the menu folder thing on the desk, didn't even wipe the desk, just moved all my stuff. The equipment... More

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ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Dear ekramer, I sincerely appreciate you taking the time to provide your valuable feedback. I apologize that your stay was not what we intended nor what you deserve as a customer. We would like to talk further so that we could make up for this experience. We are communicating today with our staff and management to further discuss and improve... More

Madison, NC
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

The rooms were very clean. It was a good downtown location-close to everything. All of the staff at the Crowne Plaza were very nice and helpful. "Train" was especially nice-when we were checking out we forgot our card to get out of the parking deck and encountered him on the elevator. When he found out what we needed he volunteered... More

Was this review helpful? Yes
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Dear Vond27, thank you for your recent feedback and stay with our property. We sincerely appreciate you taking the time and will share your input with Train and our staff today! More

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Additional Information about Crowne Plaza Richmond Downtown

Address: 555 East Canal Street, Richmond, VA 23219
Phone Number:
Location: United States > Virginia > Richmond
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Richmond Downtown 3.5*
Number of rooms: 298
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Also Known As:
Crowne Plaza Richmond Downtown Hotel Richmond
Richmond Crowne Plaza

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