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All 80 Richmond hotels

Crowne Plaza Richmond Downtown

3.5 of 5 Hotel   |   555 East Canal Street, Richmond, VA 23219
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70%
Ranked #28 of 80 hotels in Richmond
A recent review
4 of 5 stars reviewed yesterday
Teressa G Kitty Hawk, North Carolina, United States
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342 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (96)
Date | Rating
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English first
Kitty Hawk, North Carolina, United States
Senior Contributor
40 reviews 40 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed yesterday NEW

This is our second stay in this hotel. It is conveniently located near the highway ( but we didn't hear any traffic noise) and close to all of the downtown attractions. The front desk and housekeeping staff have been especially nice to us on both stays. They accommodated our schedule and were very friendly. Our room had a view of... More

Was this review helpful? Yes
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I've stayed here twice and neither time was something to rave about. The rooms were clean but some seemed very dated in terms of decor. It's a great location if you want access to basically any part of Richmond - you can walk anywhere downtown, or you can jump on the expressway. However, the shuttle and the valet service was... More

Was this review helpful? Yes
Charlottesville, VA
Top Contributor
93 reviews 93 reviews
23 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

This is the second time I've stayed at this property while visiting my son who attends VCU. All the staff is very friendly. I had trouble with my AC and a kind gentleman Real arrived in 10 minutes to help fix the problem. The priority room I stayed in had a comfortable bed and fancy toiletries. Hotel is located in... More

Was this review helpful? Yes 1
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Hello Patty G., thank you for taking the time to provide your feedback as I am sure you have been very busy catching up your son at VCU... Southern hospitality and Aithea, what a great combination! We hope to see you soon as you return to visit your son at VCU... More

Windsor, Virginia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

I am so glad we chose the Crown Plaza as our place to stay this weekend. It was the best experience we could of hoped for. My husband and I celebrated our 7 years by going to see one of our favorite music artist and we received such wonderful help from Althea. She was our mom away from home. She... More

Was this review helpful? Yes 1
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Dear Tiffany D., thank you for providing your kind comments in your review. We hope you return soon as Althea and our team are excited to provide another Pleased beyond Belief experience! More

Wilmington
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Our family reunion was 7/18-20/2014 and I left some of my clothes at the hotel. I called that evening upon returning home and spoke w/Patricia Bosher and explained what happened. Patricia went to the room I stayed in, gathered my things, and had them shipped to me immediately. Speaking w/her on the telephone was a pleasant experience and she went... More

Was this review helpful? Yes 2
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Hello Jersey 1970, I would like to thank you for sharing your experience at our hotel. We sincerely appreciate you taking the time to provide your story and how it was handled by Patricia..I will share this input with all our staff including Patricia! Hope to see you soon. More

Raleigh, North Carolina
Senior Contributor
30 reviews 30 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

I chose the Crown Plaza in Richmond, VA because their rates were reasonable and their overnight parking was the most reasonable in town. Their front desk staff for check-in was friendly and efficient and similar service when I checked out the next morning. My room was lovely, clean and quiet. The bed was comfortable my room overlooked the city and... More

Was this review helpful? Yes 1
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Dear Kathy, thank you for staying with our hotel and taking the time to provide your feedback. I apologize that our breakfast team did not provide the level of service that we believe you deserve. This input will be shared today and addressed with our F&B team. Again thank you for your feedback and please return soon and enjoy our... More

Avon, Connecticut
Top Contributor
94 reviews 94 reviews
24 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 1 week ago

We recently spent two nights at the hotel. All was great. We arrived real late due to a flight issue and DC traffic. The person who checked us in must have sensed that we were tired and weary and checked us in quick as could be. Gave us all the tips we needed to park the car. There is not... More

Was this review helpful? Yes 2
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Preston, our hotel thanks you for taking the time and effort to provide your valuable feedback. We strive for the Great Stay! experience for all of our customers. Please return soon... More

annie270
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I was with a large group because we were in town filming a television show. When you are on the road as much as we are, there is nothing better than coming to a place where the customer service is this welcoming. From the valet parking to the ladies at the front desk, and Susie our sales rep, the service... More

Was this review helpful? Yes 2
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Hello Annie, thank you for taking the time to provide your feedback. We sincerely appreciate your comments concerning our hotel and staff and will share with the team today. We hope you return soon to Richmond and of course our hotel.. More

Fairfield, Connecticut
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Ok, seriously now. We stayed at this hotel as a result of a tournament that requires teams stay in "tournament approved" locations....in other words kickback to organizers. The location for us being 15 miles from the field wasn't the best but we had to stay. There really isn't anything downtown for us though there is quite a lovely view of... More

Was this review helpful? Yes 1
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Dear tnantx, we sincerely appreciate you taking the time to provide your valuable feedback. It is our goal that all of our guest have a positive experience. We apologize that your stay was not what you deserve and certainly does not meet managements expectations of what we want to offer to our guest. Our team today will react to these... More

Garden City, New York
Contributor
19 reviews 19 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My family stayed here during the weekend of the Marathon, November 2013. The location proved to be ideal. It was an easy walk to the start line and steps from the finish line. The rooms were nice, very large and recently updated. The staff was awesome, warm, incredibly patient and extremely helpful with all of our questions. They really proved... More

Was this review helpful? Yes 2
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Hello personofleisure, we appreciate you choosing our hotel and staying during the Richmond Marathon weekend. Thank you for taking the time to provide your feedback. We hope to see your return this year and perhaps before the 2014 Marathon. More

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Additional Information about Crowne Plaza Richmond Downtown

Address: 555 East Canal Street, Richmond, VA 23219
Phone Number:
Location: United States > Virginia > Richmond
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Richmond Downtown 3.5*
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Also Known As:
Crowne Plaza Richmond Downtown Hotel Richmond
Richmond Crowne Plaza

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#20 Business Hotel in Richmond
Hotel Class
Official Description (provided by the hotel)
Visit the Crowne Plaza Richmond Downtown and discover all that downtown Richmond has to offer. You are in the heart of the financial district, shopping, dining, and entertainment. You are within easy walking distance of Shockoe Slip, Shockoe Bottom and many of Virginia s Fortune 500 Companies.The Crowne Plaza overlooks the newly restored Canal Walk and the Tredegar Civil War Museum. We are centrally located to many of Richmond's attractions with convenient access to Interstates 95 and 64, only 9.8 miles from Richmond International Airport. You will have room to work, relax and make the most of your day. Complimentary high-speed Internet, business center, and 7 layers of comfort bedding mean every night is a great night and every day starts right. Considering these options, the Crowne Plaza Richmond Downtown is the superior choice when deciding on a facility that has style and class, yet is ideal in location for anyone. Now open The Great Room proudly serving Starbucks Coffee, fresh pastries, gourmet sandwiches and soups, The Great Room features soft seating, large screen TV, wired and wireless free high-speed Internet connections--a great place to start or end your day! Attractions: The Carpenter Center for Performing Arts, Landmark Theatre, the Governor s Mansion, Kings Dominion, Busch Gardens, Richmond Ballet, Richmond Convention Center, Virginia Science Museum, Shockoe Slip. ... more   less 
Number of rooms
298

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