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Crowne Plaza Richmond Downtown

#26 of 83 Hotels in Richmond
Certificate of Excellence
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555 East Canal Street, Richmond, VA 23219
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Crowne Plaza Richmond Downtown
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Crowne Plaza Richmond Downtown
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486 reviews from our community

Traveler rating
    187
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    72
    38
    29
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (135)
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Richmond, Virginia
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed yesterday NEW

This was a nice hotel. Very clean, very well kept up. The staff was not very talkative at the front desk and forgot to give us our coupon for the breakfast buffet. Pool area was nice. Walls are a little "non-insulated" (for lack of better word). Breakfast buffet was good. Shampoo/lotions had a "manly" smell to them. Showers were clean.

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Washington DC, District of Columbia
Senior Contributor
30 reviews 30 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago NEW

I didn't really enjoy our stay at the Crowne Plaza. The room was really small, there were no special amenities like free breakfast, and the bathroom had mold stains. I regret not requesting a different room, but oh well-- with all the sites to see in Richmond, we were barely there anyways.

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ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Dear CA, thank you for taking the time to provide your feedback. My sincere apologies that you did not enjoy your stay. I am sharing your feedback with our housekeeping team today so that we may better our services. Again thank you. More 

Portsmouth, Rhode Island
Contributor
11 reviews 11 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 1 week ago

The property was OK . However it was a very tired looking hotel. The staff was poor when we checked in we were not recognized as platinum guest and they assigned us a room with a poor view. I would not recommend the property if anything else is convenient

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ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Dear Jtrilling, my sincere apologies that as a IHG Rewards Elite member you had not enjoyed your stay nor recognize for your Loyalty. Our management team will make sure that you are rewarded via your membership. Again thank you for sharing your feedback that has been shared with our Front Desk team so that we may better our services. More 

Richmond, Virginia
Contributor
11 reviews 11 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Shannon, Faye, Anthony were the best. Bellman Orlando, Anthony and John took me around the city. Front desk staff Jeanie and Desiree were fast and all were nice. Man vacuuming stopped when we walked by I think his was Daniel. I would like to see more TV stations like Hallmark, Up and guide. Housekeepers should let guest know who they... More 

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ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Hello VaGirl11, thank you for your wonderful feedback. I will share your comments with our staff and we are looking forward to your return. More 

2 reviews
5 of 5 stars Reviewed 2 weeks ago

The Crowne Plaza in Richmond is the only hotel I stay at when I am in VA. The reason why is due to the staff, everyone makes you feel like your at home, their are 2 people who always go above and beyond. Susie is always able friendly and willing to help, she host an IHG reception on Wednesday nights... More 

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ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Hello Scott G, Fantastic sounds great! Our IHG Rewards benefits this year have really made a big splash. Susie will be excited to her your commments as will Scarlet our Club Lounge Hospitality Trainee. We are looking forward to seeing your soon at our Wednesday IHG Rewards Event! More 

Houston, Texas
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Two university graduations and a convention proved too much for this hotel. Our stay started with bumps - we had a prepaid, guaranteed reservation made many weeks ahead. But our room wasn't ready until after 6:30pm. The room itself was nice, if a bit small; and it was clean. The bed was comfortable. The front desk staff were competent if... More 

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ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Dear BLSHouston, thank you for sharing your experience. Our management and staff would like to apologize that your stay was not what you deserve nor not what our hotel team intended. I am using your comments today as part of our daily training to help improve our product and experience that we may offer to our future guest. Again our... More 

Lynchburg, United States
Senior Contributor
39 reviews 39 reviews
12 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed at the Crowne Plaza for a weekend recently; I was riding in the Cap2Cap bike event and we decided to turn it into a family weekend with the Science Museum and other fun in Richmond. The hotel was clean, the service prompt, and was a good base of operations. Usually we stay in the Omni (closer to restaurants/pubs)... More 

Was this review helpful? Yes
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Hello Jon H. Thank you for taking the time to provide your feedback and comments concerning your recent stay in Richmond. We enjoyed hosting several of the riders in the Cap2Cap! We are excited to share your comments today and are hoping you will be returning soon. More 

Harrisonburg, Virginia
1 review
5 of 5 stars Reviewed 2 weeks ago

A group of friends and I went to Richmond for a friends birthday and when we looked for hotels we were surprised that every hotel in the area was sold out for a local event. The Crowne Plaza worked with us and got us a beautiful room. The staff was super nice Janet and Jeanie was so nice and friendly.... More 

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ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Hello Derek J, thank you for providing your uplifting feedback concerning your recent stay. Our Staff and management will be excited to hear your comments today. Our Amazing staff are awaiting your return! More 

1 review
1 of 5 stars Reviewed 2 weeks ago

This is certainly the worst Crowne Plaza I have been to. Laundry you have to take down and go pick it up at the reception. The bathtub is blocked. They forget to replace the towels,many when notified they say: " it was most certainly forgotten". At breakfast wait to be seated but there is nobody there. Hotel manager fly to... More 

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ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Dear Wilfred S, thank you for providing your valuable feedback concerning your stay over graduation weekend. My sincere apologies that you would have this bad experience. I have shared your feedback with our management team in an effort to better our performance in the future. Our team will work hard to better our services that are provided. Again thank you... More 

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 3 weeks ago

I wasn't particularly looking forward to this conference, and was sharing a hotel room with a colleague. We both arrived exhausted and thirsty, and I received a call with bad news just as we were checking in. Althea at the front desk was kind, funny, compassionate, and truly went out of her way to ensure that we were comfortable. She... More 

Was this review helpful? Yes
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you Colleen S for providing your feedback. Althea and our entire front office team will be thrilled to hear your comments. Please Return Soon. More 

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