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Quality Inn West End

2.0 of 5
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8008 W. Broad St., Richmond, VA 23294
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Quality Inn West End
Best prices for: 1 room 1 guest
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Ranked #39 of 82 Hotels in Richmond
A recent review
3 of 5 stars reviewed 3 days ago
Margaret M Providence, Rhode Island
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101 reviews from our community

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    19
    11
    13
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23
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Providence, Rhode Island
2 reviews
3 of 5 stars Reviewed 3 days ago NEW

We stopped here to break up a 20 hour drive, and we were delighted to do so. The staff werevery friendly and the hotel was clean. We booked the room through an express deal on priceline, which can be a bit of a gamble, and we were pleased with the outcome. We had a comfortable night's sleep in a clean,... More 

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Richmond, Virginia
1 review
5 of 5 stars Reviewed 1 week ago

This was my first trip to Richmond. Stayed in Quality Inn for three weeks service was excellent. Especially Gladys at the continental breakfast was very helpful. Overall service was good and responsive for any queries.

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Crystal L, Manager at Quality Inn West End, responded to this review

Thank you for writing a review on your most recent experience here at the Quality Inn West End. I have shared your comments with Gladys and the rest of the team. They truly take pride into their work and I am glad you experienced this during your stay. We hope we see you again whenever your traveling back to the... More 

Boston, Massachusetts
1 review
2 of 5 stars Reviewed 1 week ago

so this was my first time to VA and I was very excited to find this hotel. I read the reviews and over all people had good things to say. Also, the fact that they had recently done some rooms over. NEW PAINT SAME RUN DOWN PLACE!!! At check in Thomas was a Gem and after my toilet handle fell... More 

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Crystal L, Manager at Quality Inn West End, responded to this review

Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we will be implementing many of these upgrades... More 

Kingsport
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed there since my usual hotel in the Short Pump area was booked solid. Chose it because the rate was reasonable enough (not three figures.) Upon arrival the front desk person was clueless as to my reservation as he sorted and shuffled through a five inch stack of registrations in which he finally found mine. The accommodations were ok... More 

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Crystal L, Manager at Quality Inn West End, responded to this review

Thank you for your review of your stay here at the Quality West End. I deeply apologize for the issues you encountered. Our Management team has taken your comments and shared them with the staff and used them for training to show where we fell short. I can assure you the team has personally set goals to ensure this doesn't... More 

1 review
2 of 5 stars Reviewed 1 week ago

As far as cheap hotels go, the Quality Inn is average. It was clean however the maid service that came in did nothing, only replacing the towels. They didnt provide us with additional toilet paper (which was almost empty), fresh sheets, or even make the bed! Staff however was friendly, especially Gladys at the continental breakfast who went out of... More 

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Crystal L, Manager at Quality Inn West End, responded to this review

At the Quality Inn West End, we value all guest feedback. We strive as a hotel to provide a clean, safe, and comfortable place to stay for all of our guests. We have reached out to this guest regarding the matter. We use all of guest feedback to make the necessary changes to the hotel to make it better for... More 

Atlanta, Georgia
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

When people give 1 2 3 star ratings to a (2 star hotel) I kind of want to stomp their typing fingers. Do you expect a concierge at a 2 star hotel...valet parking...massage perhaps for 2 star prices lol. Heck no you get what you pay for. For $50-$79 a night the Quality Inn (which I stay in 5-8 times... More 

Was this review helpful? Yes 3
Crystal L, Manager at Quality Inn West End, responded to this review

Thank you for telling us about your visit with us. We are so glad that you chose us for your hotel needs. We strive as a hotel to provide a clean, safe, and comfortable place to stay. We are so glad you enjoyed all that the hotel has to offer. Thank you for your time. We hope to see you... More 

York Springs, Pennsylvania
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Hotel is nothing spectacular. Rooms in need of a re-do. Staff friendly and breakfast was a plus. Was a chilly weekend and coffee in the lobby was appreciated. Easy to get to Richmond International Raceway. A lot of restaurants in the area.

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USA
Top Contributor
55 reviews 55 reviews
22 hotel reviews
38 helpful votes 38 helpful votes
2 of 5 stars Reviewed 2 weeks ago

From the outside and lobby, this hotel has a very clean and modern appearance. Unfortunately, this all changed when we arrived in our room. The following items did not work: Hair Dryer, Vanity Lights, Alarm Clock and Sink Faucet. The bathroom had a partially lit lighting fixture which gave it a dungeon like feel. The shower curtain was growing a... More 

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Crystal L, Manager at Quality Inn West End, responded to this review

Thank you for telling us about your stay with us. We appreciate all of your thoughts and concerns. Thank you for bringing that to our attention. Guest feedback is very important to us. It allows us to make the necessary changes to our hotel to make it better for you, and for future guests to the hotel. We have reached... More 

Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Very good. I am disabled and my wife is disabled. Nice clean room. Shower for disabled person, spacious so I could help my wife shower. Service was fast and efficient. Would stop again. Bed was a king size, very comfortable for both of us. ####

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 12, 2015

Very helpful amazing breakfast. hotel needs improvement rooms was clean every day hotel is located very close to all shopping malls and stores good parking spaces but if you are looking for a place to stay for working purposes is a good choice

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