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Quality Inn West End

2.0 of 5
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8008 W. Broad St., Richmond, VA 23294
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Quality Inn West End
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Ranked #39 of 82 Hotels in Richmond
A recent review
4 of 5 stars reviewed 2 days ago
Joe C
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92 reviews from our community

Traveler rating
    32
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    16
    8
    13
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20
13
8
15
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
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    (92)
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    (34)
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    (39)
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Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

Very good. I am disabled and my wife is disabled. Nice clean room. Shower for disabled person, spacious so I could help my wife shower. Service was fast and efficient. Would stop again. Bed was a king size, very comfortable for both of us. ####

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1 review
5 of 5 stars Reviewed 1 week ago

Very helpful amazing breakfast. hotel needs improvement rooms was clean every day hotel is located very close to all shopping malls and stores good parking spaces but if you are looking for a place to stay for working purposes is a good choice

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Baltimore MD
Reviewer
5 reviews 5 reviews
2 of 5 stars Reviewed 2 weeks ago

Checked in and they had booked several sports teams for a tournament. Breakfast began at 07:00 and at 07:30 they were out of eggs and taking too long to refill. HELLO? You book several teams of TEENS and yet your breakfast area has a mere two tiny steam trays and a sing waffle iron? Huge line at breakfast because of... More 

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Dugspur, United States
2 reviews
4 of 5 stars Reviewed 2 weeks ago

Staff very friendly. Although the Hotel is a bit on the older side - the rooms are updated - clean and has the amenities needed - Fridge - Microwave - nice TV and desk for computer work.. At Breakfast - Gladys does an exceptional job - she helped with oatmeal suggestions and kept the area clean and well stocked.. At... More 

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Bedford, VA
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Hotel is in need of a remodel. Purple curtains and teal walls. We had a smoke free room, but it reaks of stale cigarette smoke. The hallway smelt of cigarettes. Bathroom was the smallest I have seen in a national hotel. Housekeeping came in during our 2 day stay, and they did not vacuum, and we had to call front... More 

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Glen Burnie, Maryland
Senior Reviewer
9 reviews 9 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

Overall, the staff was courteous and helpful. Building clean and a comfortable atmosphere. Check-in and out was easy. The Breakfast area was a pleasant surprise and the ladies that took care of the Breakfast Area, Carolyn & Gladys could not have been any nicer...taking care of our needs. They were pleasant and friendly. Good parking an easy to get in... More 

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1 review
1 of 5 stars Reviewed 4 weeks ago

At check in there was garbage in the trash cans, water in the ice bucket, blood stains on the sheets and near empty toilet paper rolls. Staff were informed of the issues the next day at 9:30am. When we returned from a game at 1pm, the room issues were still not corrected. Front desk was informed again. We returned again... More 

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Pittsburgh, Pennsylvania
Top Contributor
72 reviews 72 reviews
15 hotel reviews
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed 5 weeks ago

I found the check in process very smooth. They had each of the 5 teams there located on separate floors. The rooms were clean but old. The bath rooms were very old and need some updating as does the cooling system. The beds were very comfortable and the rooms were fairly quiet once the curfew came into play. Although the... More 

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Maryland
Senior Contributor
25 reviews 25 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed 5 weeks ago

Travelling as a team, we had limited choices of where to book for a tournament this past weekend. The website was very misleading to say the least. Upon our arrival we were greeted with less than enthusiastic front desk help. Upon entering our room I was instantly shocked at the out of date, sticky entry floor, and dirty carpet. The... More 

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Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed March 16, 2015

We stopped here for one night on our way to Myrtle Beach. The outside of the hotel is beautiful as well as the breakfast area, lobby, and hallways. However, the room itself wasn't the best. The decor is old but that didn't bother us. The shower did not look very appealing and decided to skip the shower for the day.... More 

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