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All 82 Richmond hotels

Quality Inn West End

2.0 of 5 Hotel   |   8008 W. Broad St., Richmond, VA 23294
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Ranked #35 of 82 Hotels in Richmond
A recent review
3 of 5 stars reviewed yesterday
Lubna A Highland Springs, Virginia
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66 reviews from our community

Traveler rating
    26
    15
    10
    5
    10
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15
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9
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Highland Springs, Virginia
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 of 5 stars Reviewed yesterday NEW

the room was clean but the furniture was old and the coffee table actually wasn't stable, I was afraid to put anything heavy over the table, I couldn't open the window to change the weather inside the room and the window was dirty full with the stainsthe housekeeper was nice and helpful and the complimentary service was great, the woman... More 

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1 review
5 of 5 stars Reviewed 4 days ago NEW via mobile

I had to stay here to go to the hospital and they was very nice they treated my mom and I bothe very nice and the room very very clean and when we checke d out very helpful they treated us like we were family and you don't get that to much these days anywhere you need to go

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qualityinnmanager846, Manager at Quality Inn West End, responded to this review

Thank you so much for taking the time out of your busy day to give us feedback about your recent experiences at the Quality Inn West End. I am so very glad you had a good, positive stay with us. We do value all of our guests and we are so glad when they come back and stay with us... More 

Roaring Branch, Pennsylvania
1 review
5 of 5 stars Reviewed 4 days ago NEW

We were there for the football tournament and i gotta say it was one of the nicest stays ive had in a while. Ashlee at the front desk was sooo helpful!!! She helped us with getting change for the vending machine sheets pillows, everything. And she did it with a smile, because there was alot of us. And it didnt... More 

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qualityinnmanager846, Manager at Quality Inn West End, responded to this review

Thank you so much for your positive feedback about both the Quality Inn West End and our team member Ashlee. She definitely is one of our customer service super stars and I am glad she made such a great impression on you. I will make sure Ashlee sees your comments and gets acknowledgment for making your stay so special. Thanks... More 

Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

Great hotel rooms look new with very comfy beds! Great local places to eat nearby and close to interstate when traveling! The staff was very friendly and breakfast was great. I recommend if travelling to Richmond this hotel will meet your every need! Top notch!

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qualityinnmanager846, Manager at Quality Inn West End, responded to this review

Thank you so much for your positive feedback about the Quality Inn West End. I am so very glad that you had a great stay with us. Thanks for noticing our new decor! We had a full renovation of the property back in 2013 and we are very proud of our new look. Thanks again for all of your kind... More 

Dallas, Texas
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

So when I arrived I was greeted by the Guest service agent named Ashlee. She was the most JOYFUL agent . She was all smiles and helped us out, we didnt make a reservation and had been traveling from Texas all day and were really tired. She got us room at a great price and helped us get settled. The... More 

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kill devil hills,nc
Senior Contributor
34 reviews 34 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Booked room at this hotel to stay while attending a birthday celebration. Location was not difficult to find and staff was very friendly and helpful. Room was spacious and comfortable. Got comfortable night's sleep and easy check-out. Only real "problem" was that the king size sheets were a bit small for the beds and bottom sheet would not stay in... More 

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qualityinnmanager846, Manager at Quality Inn West End, responded to this review

Thank you for taking the time to give us feedback about your recent stay at the Quality Inn West End. I am so glad you had a positive experience with us, despite the sheets in the room giving you grief. I do appreciate you letting us know about the problem however, so that we can better address that issue for... More 

Glen Allen, Virginia
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Great Staff! The breakfast was amazing! All kinds of things to choose from and its the same way each morning. It was clean and comfy!!! I would definitly stay here again. Also there are many places to shop and dine out.

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qualityinnmanager846, Manager at Quality Inn West End, responded to this review

Thank you for taking the time to give us feedback about your recent visit to the property. I am so glad you enjoyed your stay and especially your breakfast. We all work very hard to give each and every guest a great experience when they stay with us. I am glad to see that we accomplished that goal in this... More 

Silver Spring, Maryland
1 review
5 of 5 stars Reviewed 3 weeks ago

I stay here all the time at the quality inn and I always have a wonderful stay the front desk agent shan'e is a very friendly person she makes the stay warming I want to express how satisfied I am with the staff there the rooms are always cleaned. thanks again quality inn keep up the good work.

Was this review helpful? Yes
qualityinnmanager846, Manager at Quality Inn West End, responded to this review

Thank you for giving us feedback about your recent stay at the Quality Inn West End. I am so glad you had a great stay. I am also so very happy that Shan'e was able to make such a positive impression on you during that visit. Shan'e is definitely one of our customer service superstars. I am sure she will... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

So let me just start by saying that this review has no negative aspects about it. from the time i made the reservation to check in to check out was the best customer service i experienced. But i have to mention 2 people who just overwhelmed me with kindness. I hope i get their names correct. Ashley and Shanee. They... More 

Was this review helpful? Yes
qualityinnmanager846, Manager at Quality Inn West End, responded to this review

Thank you so much for taking the time out of your busy day to give us feedback about your experiences at the Quality Inn West End. I am so glad that you enjoyed your stay. I am also beaming with pride that Ashlee and Shan'e were able to make such a lasting and positive impression on you. They are definitely... More 

Washington DC, District of Columbia
Senior Contributor
48 reviews 48 reviews
15 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Your basic motel. The room was small--two double beds, with very little room left over, and a small bathroom. But it was pleasant and perfectly clean, and the bed was good. Front desk was a bit slow, because a trainee was doing the job, but he was very nice, apologized (unnecessarily) for teh slight delay. The place was nearly empty... More 

Was this review helpful? Yes
qualityinnmanager846, Manager at Quality Inn West End, responded to this review

Thank you for letting us know about your recent experiences at the Quality Inn West End. I am glad you had a pleasant stay with us. As an older hotel, our rooms are a little smaller than some of the rooms you would find in a newer model hotel. I am glad they suited your needs and you found your... More 

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Additional Information about Quality Inn West End

Address: 8008 W. Broad St., Richmond, VA 23294
Phone Number:
Location: United States > Virginia > Richmond
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn West End 2*
Number of rooms: 190
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Also Known As:
Quality Inn West End Hotel Richmond
Quality Inn Richmond
Hotel Style:
#3 Best Value Hotel in Richmond

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