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All 82 Richmond hotels

Quality Inn West End

2.0 of 5 Hotel   |   8008 W. Broad St., Richmond, VA 23294
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Ranked #31 of 82 Hotels in Richmond
A recent review
5 of 5 stars reviewed 1 week ago
jane a Browns Summit, North Carolina
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74 reviews from our community

Traveler rating
    29
    19
    11
    5
    10
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17
11
8
10
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Browns Summit, North Carolina
1 review
5 of 5 stars Reviewed 1 week ago

This Hotel was so clean and peacefully quiet and the service was GREAT. Carolyn the breakfast attendance waited on the customers like we were in a 5 star restaurant . The Price was also great .Thanks.

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qualityinnmanager846, Manager at Quality Inn West End, responded to this review

Thank you so much for your feedback about your recent stay at the Quality Inn West End. I am so glad you had such a positive experience with us. I will also pass your comments along to Carolyn. I know she will be thrilled to learn that she made such a positive impact upon you. Thanks again for your comments... More 

1 review
4 of 5 stars Reviewed 1 week ago

This hotel was clean, updated, and conveniently located. I was pleasantly surprised - you neer know what you're going to get when you're looking for a bargain. The lobby was modern and chicly decorated. The elevators were a little slow. The hallway carpet was, uh, a work of art, but I guess that made it fun. The bed was very... More 

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qualityinnmanager846, Manager at Quality Inn West End, responded to this review

Thank you so much for taking the time out of your busy day to give us feedback about your recent stay at the Quality Inn West End. I am so glad that you had such a pleasant experience with us. I have taken note of your concerns regarding the bathroom and the quality of the linens provided. I will pass... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

stayed here at the quality inn west end hotel. My room was very clean and every appliance worked. It was extremely quiet at night and I had a great nights sleep. Not to mention free wifi! Very good price for the night I stayed here. The hotel attendant Gladys was very courteous and accommodating. I would stay here again. A+

Was this review helpful? Yes
qualityinnmanager846, Manager at Quality Inn West End, responded to this review

Thank you so much for your kind words about your stay at the Quality Inn West End. I am so very glad that you had a pleasant stay with us. I am also glad you felt it was a good value for the price you paid. I am also thrilled that Gladys made such a great impression upon you. I... More 

1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

The hotel had friendly staff. There is one in particular that I cannot forget, her name was Carolyn and she was the breakfast attendant. She went above and beyond to help me and as I stood there observing she did the same for everyone there. She had a way of treating me and others as if we were a part... More 

Was this review helpful? Yes
qualityinnmanager846, Manager at Quality Inn West End, responded to this review

Thank you so much for letting us know about your experiences at the Quality Inn West End. I am so glad you had a positive stay and that Carolyn was a major factor in that. She is definitely one of our customer service superstars. I also appreciate you letting me know about the housekeeping issues you experienced. I will pass... More 

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

Rooms are nice,only complaint would be the pillows are too soft. We ate breakfast and Gladys was excellent. She made sure we had our coffee at our table, refills, napkins. What great service!!! She made our morning!

Was this review helpful? Yes 1
qualityinnmanager846, Manager at Quality Inn West End, responded to this review

Thank you so much for your feedback about your stay at the Quality Inn West End. I am so sorry you did not have a great night's sleep on our pillows. However, I am thrilled to see that Gladys was able to make up for the issue at breakfast. I am in the process of working with our vendor to... More 

Sydney, New South Wales, Australia
1 review
4 of 5 stars Reviewed 3 weeks ago

We had a really great experience at Quality Inn! The place was obviously kept very clean and looked after where the staff were more then willing to help out. The complimentary breakfast was a lovely surprise where Gladys kept the breakfast bar stocked and clean. She was very friendly and provided a warm and accommodating environment. And we loved the... More 

Was this review helpful? Yes
qualityinnmanager846, Manager at Quality Inn West End, responded to this review

Thank you so much for your feedback about your recent stay at the Quality Inn West End. I am so glad you had such a great experience and that Gladys was able to make such a good impression upon you. She is definitely one of our customer service superstars and I know she will be thrilled to see that she... More 

Nashville, Tennessee
1 review
4 of 5 stars Reviewed 4 weeks ago

I have already stayed here for three days and I have had a wonderful time! The rooms are clean and the breakfast was good. The front desk clerks were most friendly! Caroline who served me breakfast was a joy to meet and talk with! She is so friendly and always has a smile on her face. Her co-workers were friendly... More 

Was this review helpful? Yes
qualityinnmanager846, Manager at Quality Inn West End, responded to this review

Thank you for your positive feedback about both the Quality Inn West End and our team member Carolyn. I am so glad that you had a good experience with us. I am even more glad that you got the opportunity to meet Carolyn. She is definitely an asset to the property and always goes above and beyond for all of... More 

1 review
4 of 5 stars Reviewed 4 weeks ago via mobile

Wonderful stay overall. Clean rooms and crisp sheets. The highlight is definitely a lady named Carolyn--go have breakfast and you may encounter her cheerful, friendly,hospitable, hard-working face :) we'll certainly be back!

Was this review helpful? Yes
qualityinnmanager846, Manager at Quality Inn West End, responded to this review

Thank you so much for your feedback about your recent stay at the Quality Inn West End. I am so glad you had a great stay and even more glad that you got to meet Carolyn. She is definitely one of our customer service super stars and she loves making sure our guests are well fed and happy when they... More 

Highland Springs, Virginia
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 5 weeks ago

the room was clean but the furniture was old and the coffee table actually wasn't stable, I was afraid to put anything heavy over the table, I couldn't open the window to change the weather inside the room and the window was dirty full with the stainsthe housekeeper was nice and helpful and the complimentary service was great, the woman... More 

Was this review helpful? Yes
qualityinnmanager846, Manager at Quality Inn West End, responded to this review

Thank you for your feedback regarding your recent stay at the Quality Inn West End. I am so sorry you had issues with the table and windows in your room. I am however glad that both Carolyn and Christopher made such great impressions upon you during your visit. Each of our team members strive to leave our guests with positive... More 

1 review
5 of 5 stars Reviewed December 24, 2014 via mobile

I had to stay here to go to the hospital and they was very nice they treated my mom and I bothe very nice and the room very very clean and when we checke d out very helpful they treated us like we were family and you don't get that to much these days anywhere you need to go

Was this review helpful? Yes
qualityinnmanager846, Manager at Quality Inn West End, responded to this review

Thank you so much for taking the time out of your busy day to give us feedback about your recent experiences at the Quality Inn West End. I am so very glad you had a good, positive stay with us. We do value all of our guests and we are so glad when they come back and stay with us... More 

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Additional Information about Quality Inn West End

Address: 8008 W. Broad St., Richmond, VA 23294
Phone Number:
Location: United States > Virginia > Richmond
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn West End 2*
Number of rooms: 190
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Also Known As:
Quality Inn West End Hotel Richmond
Quality Inn Richmond
Hotel Style:
#2 Best Value Hotel in Richmond
#33 Business Hotel in Richmond

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