we had to change rooms cause tv didnt't work> trying to get a new room took 35 minutes; this hotel need to updated rooms. the maids didn't clean the room or change the sheets.heat/ac was poor and the entire hotel needs updating and better internet service so guest's can get online. More

Called front desk, was put on hold for 12 minutes and spoke with an exceptionally rude front desk representative when I asked for the manager, I was abruptly put on hold and then spoke with an incredibly unsympathetic Manager who has such poor customer service skills I was completely turned off and canceled the subsequent reservations for both myself and... More

Very old funny smell. I went out when i got in about 9pm it smelt like marajuna through the halls and also trash all over the halls More

We had to change rooms 4 times due to problems, such as the heat/AC did not work and TV died, etc. The entire hotel was dirty, wallpaper peeling, overflowing trash cans in common areas (outside elevators/drink and snack machines). Bathrooms need a lot of updating and cleaning. Lots of noisy, loud talking & door slamming, etc.The best thing about the... More

Check in was quick and efficent. The room was in acceptable condition and the restroom was clean. The only negative ( see picture) The safety latch on the door was not workable. It had recently been installed wrongly and was not operable.Seems like an easy fix but just was not followed thru with. It did make me feel a little... More

Rooms a bit dated. Really old TV with fuzzy picture. Air conditioning unit was also old and quite loud, I can only imagine what I was breathing. Reasonably clean although I did notice several hairs in the bathroom and a couple stains on the carpeting. Free breakfast was great. Lots to choose from. Price was right. More

Got a good price on an online package for Family Weekend. A mile or so further away than other options but otherwise well-located (choice of two restaurants for chicken wings off the parking lot!) Rooms are good-sized and the breakfast waffle bar was nice. Furnishings are dated and worn. More

I was really happy with the Quality Inn Richmond - a fairly good location a few miles from Monument Avenue and the attractions of the downtown, excellent breakfast with waffles, very clean, friendly staff. The rate with the discount coupon was fantastic. Didn't use the pool but it looked nice, so this would be a good family venue. Lots of... More

We were very disappointed in our stay- the hotel is old and shows its wear. Our room small and very uncomfortable- the beds were very very hard, the few pillows we had were so worn your head sank to the bed, making the pillow useless. The wash cloths in our bath were dirty, some even had brown on the -... More