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All 81 Richmond hotels

Quality Inn West End

2.0 of 5 Hotel   |   8008 W. Broad St., Richmond, VA 23294
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Quality Inn West End
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61%
Ranked #35 of 81 hotels in Richmond
A recent review
5 of 5 stars reviewed 2 weeks ago
ed7451 New York City, New York
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45 people have reviewed this hotel

Traveler rating
    18
    9
    6
    4
    8
See reviews for
8
7
6
5
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Daytona Beach, Florida
1 review
2 of 5 stars Reviewed 2 days ago NEW via mobile

I checked in last week and had a horrible experience. The place is infested w bedbugs! My family had a room and upon check in we noticed little bugs on the sheets. We called the non English speaking desk clerk who could not understand us or communicate properly. We ended up leaving immediately and disputing the charge. Stay away unless... More

Was this review helpful? Yes
New York City, New York
1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

As soon as I walked in I was reminded of being in Times Square New york on new years they have a beautiful center piece that takes you there . The staff was really courteous and friendly they checked me in a fast and friendly manner. The rooms were clean and very well equipped the bed was really comfortable .... More

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Maryland
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Our soccer team stayed here during the weekend of March 15th, 2014. You could tell it was an old hotel that was remodeled. The interior decorating in the lobby was well done but it was hit and miss in the individual rooms. While none of the rooms were that bad, some rooms were nicer than others. The heating/airconditioning units and... More

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Lexington, Kentucky
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

In town for Jefferson Cup soccer showcase. Great location for travel to fields. Saved 45% compared to rest of team and had a nicer room. Elevator repair taking place, so management ordered pizzas for the whole place Saturday night to make up for a little inconvenience. Great service.

Was this review helpful? Yes 1
cleveland
Senior Contributor
28 reviews 28 reviews
16 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

First and foremost the staff is wonderful! So very welcoming and friendly. I had a initial key issue and the manager went out of his way to make sure the situation was remedied . The desk staff was very helpful in helping us find a great restaurant . The room was clean, and the bed was very comfortable. The decorating... More

Was this review helpful? Yes 1
globalhospitalitymgt, General Manager at Quality Inn West End, responded to this review

Dear Valued Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Our goal at the Quality Inn West End, is to continually provide excellent rooms and amenities with exceptional guest service for our guest. So I hope we were able to achieve this goal with you during your recent stay.... More

Branchville,VA 23828
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

We stayed the weekend while attending an event in Richmond. It was not the most convenient to the event, but was very easy to locate, has many restaurant and shopping choices nearby, and the staff were EXCELLENT. Of special note was Jamel at the front desk. He was very friendly and helpful,treating me as if I'd been staying there for... More

Was this review helpful? Yes 1
globalhospitalitymgt, General Manager at Quality Inn West End, responded to this review

Dear Valued Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Our goal at the Quality Inn West End, is to continually provide excellent rooms and amenities with exceptional guest service for our guest. So I hope we were able to achieve this goal with you during your recent stay.... More

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago via mobile

This hotel isn't perfect but it's clean, bed is comfy and the front desk staff is awesome. Quick to help me and other visitors. I was annoyed because the fridge made a clicking noise constantly, but I was abke to ignore it for the stay. Im sure they would have taken care of it if I had made a complaint.... More

Was this review helpful? Yes 1
globalhospitalitymgt, General Manager at Quality Inn West End, responded to this review

Dear Valued Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Our goal at the Quality Inn West End, is to continually provide excellent rooms and amenities with exceptional guest service for our guest. Therefore, I humbly apologize for not been able to meet these goals in refrence to your... More

Greensboro, North Carolina
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

The staff members are friendly and courteous. They were always certain to acknowledge me by name with each visit. The arrival and departure process was always smooth and quick. Jamal and Anthony were very professional and Duke is a good team leader. I enjoyed my stay at the Quality Inn and highly recommend this hotel to others.

Was this review helpful? Yes 1
Richmond, Virginia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 19, 2014 via mobile

I love it my family of four stay here all the time I would recommend anyone I know to be a guest there . Outstanding staff and service and not to mention it feels like a home away from home. The breakfast was great

Was this review helpful? Yes 1
globalhospitalitymgt, General Manager at Quality Inn West End, responded to this review

Dear Valued Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Our goal at the Quality Inn West End, is to continually provide excellent rooms and amenities with exceptional guest service for our guest. So I hope we were able to achieve this goal with you during your recent stay.... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 16, 2014 via mobile

I enjoyed my stay and the customer service was impeccable. We traveled from Florida and the weather was a bit cold when we arrived. We were greeted with excellent service and a warm hospitality and room. The cleanliness of the hotel was good and the service on the rooms was to my satisfaction and done in a timely manner each... More

Was this review helpful? Yes 1
globalhospitalitymgt, General Manager at Quality Inn West End, responded to this review

Dear Valued Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to... More

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Additional Information about Quality Inn West End

Also Known As:
Quality Inn West End Hotel Richmond
Quality Inn West End Hotel
Quality Inn Richmond
Address: 8008 W. Broad St., Richmond, VA 23294
Phone Number:
Location: United States > Virginia > Richmond
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#16 Business Hotel in Richmond
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn West End 2*
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