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Quality Inn West End

2.0 of 5
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8008 W. Broad St., Richmond, VA 23294
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Quality Inn West End
Best prices for: 1 room 1 guest
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Ranked #39 of 83 Hotels in Richmond
A recent review
5 of 5 stars reviewed yesterday
chirag b
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108 reviews from our community

Traveler rating
    40
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    20
    11
    13
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25
14
8
22
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
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    (108)
  • Mar-May only
    (50)
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    (9)
  • Dec-Feb only
    (39)
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2 reviews
5 of 5 stars Reviewed yesterday NEW

Nice hotel situated in west end. Breakfast is awesome. Gladys in the breakfast area makes sure that you get what you want. She would come to you and ask whatever you want, she would bring it to you. She makes you feel special. Great service by Gladys...Really enjoying my stay here.

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Sewanee
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4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

One special plus for this hotel is the attendant at the genuine full cooked breakfast room. She is bilingual and a super performer in keeping the area neat and well-stocked with all the components such a breakfast should include. She is patient with the occasional rude or demanding guest and even with them helpful beyond the call of her duty.... More 

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1 review
4 of 5 stars Reviewed 3 days ago NEW via mobile

I showed up late to breakfast and thought I had missed out. Gladys in the breakfast area made sure I got everything I needed. I did not have a car on this trip, so she really saved me. A lot of times hotel staff will not help in this way. Thank you.

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1 review
3 of 5 stars Reviewed 3 days ago NEW via mobile

Stayed there for 5 nights. And I got over 15 bed bug bites ,,,, that's not a comfortable feeling,, the hotel is nice and the. Lady "Gladys" the brake fast host,, She is awesome. She is very helpful. Always doing her best on serving you and helping you

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1 review
5 of 5 stars Reviewed 5 days ago NEW via mobile

Enjoyed the hotel very much especially the breakfast host Gladys. Very welcoming and always helpful with whatever you need. Food and drinks were prepared very well too. Would definitely recommend to anyone visiting to stay at this Quality Inn.

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Richmond, Virginia
1 review
5 of 5 stars Reviewed 6 days ago NEW

Kenda and Victoria were excellent. They took care of everything quickly and professionally. The room was clean and I got a great night's sleep. I will definitely be returning to this hotel. This is now my hotel for the Richmond area!

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1 review
5 of 5 stars Reviewed 1 week ago NEW

Glady's breakfast: she did a wonderful job! She was very engaging, offered to help with breakfast items, including reviewing all item's location in the breakfast area, offering coffee, making our waffles, bringing tea and honey to our table of 4! You definitely want to have Gladys helping out with breakfast! The breakfast itself had a good variety of food items.... More 

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Providence, Rhode Island
2 reviews
3 of 5 stars Reviewed 1 week ago

We stopped here to break up a 20 hour drive, and we were delighted to do so. The staff werevery friendly and the hotel was clean. We booked the room through an express deal on priceline, which can be a bit of a gamble, and we were pleased with the outcome. We had a comfortable night's sleep in a clean,... More 

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Richmond, Virginia
1 review
5 of 5 stars Reviewed 2 weeks ago

This was my first trip to Richmond. Stayed in Quality Inn for three weeks service was excellent. Especially Gladys at the continental breakfast was very helpful. Overall service was good and responsive for any queries.

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Crystal L, Manager at Quality Inn West End, responded to this review

Thank you for writing a review on your most recent experience here at the Quality Inn West End. I have shared your comments with Gladys and the rest of the team. They truly take pride into their work and I am glad you experienced this during your stay. We hope we see you again whenever your traveling back to the... More 

Boston, Massachusetts
1 review
2 of 5 stars Reviewed 2 weeks ago

so this was my first time to VA and I was very excited to find this hotel. I read the reviews and over all people had good things to say. Also, the fact that they had recently done some rooms over. NEW PAINT SAME RUN DOWN PLACE!!! At check in Thomas was a Gem and after my toilet handle fell... More 

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Crystal L, Manager at Quality Inn West End, responded to this review

Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we will be implementing many of these upgrades... More 

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