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Quality Inn West End

2.5 of 5
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8008 W. Broad St., Richmond, VA 23294
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1 room 1 adult
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Quality Inn West End
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161 Reviews from our TripAdvisor Community

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East Orange, New Jersey
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This place deserves 4 stars the staff were friendly, the place was clean, the breakfast was awesome. The business center was so convenient, the location perfect all restaurants etc just blocks away. I will always stay here when in Richmond. Only issue the elevator door is slow to open and close

Helpful?
2 Thank Mar L
ManagementTeamGM, Manager at Quality Inn West End, responded to this review

Dear Guest, Thank you for taking the time to write about your experience. We appreciate the valuable feedback. Thank you for your business and we look forward to your next stay. Warm Regards, Hotel Management More 

Axton, Virginia
1 review
4 of 5 stars Reviewed January 8, 2016 via mobile

I come to this Hotel twice a month for business, it is always affordable and is always kept real nice! The internet speed is always fast and quick to respond! All the staff is friendly especially Pamela and Thomas! I enjoy staying at the Quality Inn West End!

Helpful?
Thank Daudirsch
ManagementTeamGM, Manager at Quality Inn West End, responded to this review

Dear Guest, Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay. Warm Regards, Hotel Management More 

2 reviews
5 of 5 stars Reviewed December 28, 2015 via mobile

Start off by saying Pamela at the front desk was very knowledgeable and very nice. She had us in our rooms in just a few minutes. Rooms very clean and up to date. Will definitely stay again when in the area.

Helpful?
Thank Derick G
ManagementTeamGM, Manager at Quality Inn West End, responded to this review

Dear Guest, Thank you for taking the time to review your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Hotel Management More 

Saint Augustine, Florida
1 review
5 of 5 stars Reviewed December 17, 2015 via mobile

Stacy & Pamela at the front desk were great. They were both very nice and in a good mood! Quick easy check in. Rooms were clean and the price was reasonable. Will be staying here again on my next business trip. Thank you very much for a quality night sleep!!

Helpful?
Thank nelliepup
ManagementTeamGM, Manager at Quality Inn West End, responded to this review

Dear Guest, Thank you for the great review of your stay with us. We are glad you had a good experience and found our staff members to be nice. Thank you for your business and we look forward to your next stay. Sincerely, Hotel Management More 

Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed December 16, 2015

The young man that greeted me on my first visit was a breath of fresh air. I was exhausted and he quickly had me registered and on my way to my room in minutes. The following morning he was there again with the same smile and presence that makes the difference in the everyday life.

Helpful?
Thank V C
ManagementTeamGM, Manager at Quality Inn West End, responded to this review

Dear Guest, Thank you for taking the time to review your stay with us. We are thrilled you had a great experience and we thank you for the great feedback. We look forward to your next stay with us. Sincerely, Hotel Management More 

Richmond, Virginia
Level Contributor
3 reviews
3 of 5 stars Reviewed December 14, 2015

I wish the cleaning crew would be more consistent and not try to come in early in the morning when I'm sleeping. The front desk was so helpful when the cleaning lady forgot to clean. The man came and gave us everything that we requested.

Helpful?
Thank Steph G
ManagementTeamGM, Manager at Quality Inn West End, responded to this review

Dear Guest, We are glad you had a good experience with our front desk staff and apologize for any inconvenience with our cleaning staff. We appreciate this valuable feedback and your business. We hope you stay with us again. Kind Regards, Hotel Management More 

1 review
4 of 5 stars Reviewed November 26, 2015 via mobile

One of the front desk people, her name is Pamela, went above and beyond the call of duty, when another employee, did something wrong, not only did she make things right, she apologize, and quickly reprimanded the other employees, with customer service like this, I'll definitely be back, thanks Pamela

Helpful?
Thank Wesley H
ManagementTeamGM, Manager at Quality Inn West End, responded to this review

Dear Guest, Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us and experienced good customer service from our employee Pamela We look forward to your next stay. Warm Regards, Hotel Management More 

Perth, Australia
Level Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed November 13, 2015

On W Broad Rd so a straight run into downtown area of Richmond (less than 15 minutes). Very clean and quiet. Good breakfast including eggs and sausages. Receptionist Pamela was very helpful with maps, directions and local knowledge. Included is room safe which seems rare for this level of motel. If you show coupon from local hotel guide (available a... More 

Helpful?
Thank Hal Y
ManagementTeamGM, Manager at Quality Inn West End, responded to this review

Dear Guest, Thank you for the wonderful review. We are so pleased you enjoyed your stay with us. We look forward to your next visit. Sincerely, Hotel Management More 

Grants Pass, Oregon
1 review
5 of 5 stars Reviewed October 23, 2015

The staff was very friendly and attentive and seemed to actually care about my stay, especially one of the front desk girls, Amanda. I was there for several days and she was always at the desk, always greeted me with a smile and asked if I needed anything. She had menus available for local restaurants, too, which was great and... More 

Helpful?
Thank brandonjones00
ManagementTeamGM, Manager at Quality Inn West End, responded to this review

Dear Guest, Thank you for taking the time to review our hotel. We very much appreciate and value your feedback and will share it with our team. It is always a pleasure to receive positive feedback. We are so glad you enjoyed your stay with us and we thank you for your business. Sincerely, Hotel Management More 

Grants Pass, Oregon
1 review
5 of 5 stars Reviewed October 23, 2015

my boyfriend and i stayed at this hotel for a little over a week. it was a last minute thing and the front desk was very kind and accommodating. we stayed in one room for several days before noticing an issue, which i wasn't even going to mention but once the front desk found out they very quickly moved us... More 

Helpful?
Thank dparker00
ManagementTeamGM, Manager at Quality Inn West End, responded to this review

Dear Guest, Thank you for taking the time to review your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Hotel Management More 

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