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All 82 Richmond hotels

Quality Inn West End

2.0 of 5 Hotel   |   8008 W. Broad St., Richmond, VA 23294
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Quality Inn West End
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Ranked #32 of 82 Hotels in Richmond
A recent review
3 of 5 stars reviewed 2 days ago
Mary C
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80 reviews from our community

Traveler rating
    30
    21
    14
    5
    10
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17
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
3 of 5 stars Reviewed 2 days ago NEW via mobile

The staff is friendly and accommodating. We happened to stay during a snow storm and a pipe burst over the breakfast room, Gladys was especially helpful. She served customers directly and made sure everyone had what they needed/wanted. She consistently cleaned the area and put out new food, and breakfast was a very enjoyable experience. The room was a decent... More 

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Richmond, Virginia
Top Contributor
78 reviews 78 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The hotel is in a very good location. There are many, many restaurants very close by. My dealings with the staff were very good, they were quite pleasant. I found their website to be lacking, could have offered more information that would probably get them more business. On the website I did not see anything about the free continental breakfast... More 

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Orlando, Florida
Top Contributor
65 reviews 65 reviews
12 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Super friendly staff. Older facility but recently face lifted. Comfortable bed and a very clean room. Great location. A very good bargain. Water pressure could have been a little stronger on the upper floors but the water was hot and everything worked. One of the easiest TV remote controls ever! Finally I could actually turn it on, find my program... More 

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Quincy, Illinois
Senior Contributor
27 reviews 27 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 1 week ago

Hotel is older but pretty well maintained by the staff. Room's are a bit dated but bed was comfortable and they promote the high quality linen's they use which was nice. 200+ thread count sheets are nice to sleep in. Room service was good and the staff was friendly and accommodating. Free breakfast offered is decent. I would stay here... More 

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qualityinnmanager846, Manager at Quality Inn West End, responded to this review

Thank you so much for taking the time out of your busy day to give us feedback about your recent visit to the Quality Inn West End. I am so glad you had such a good experience with us. I am also glad to see that you will be returning in the future. We value all of our guest feedback... More 

1 review
4 of 5 stars Reviewed 2 weeks ago via mobile

When we arrived, Lisa at the front desk made checking in a breeze. When we got up to our room, the sink did not work, but as soon as we notified the front desk, we were moved to another room. The beds were very comfortable and pillows were fluffy. The rooms were clean and stocked with shampoo, lotion body wash,... More 

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qualityinnmanager846, Manager at Quality Inn West End, responded to this review

Thank you so much for giving us feedback about your recent stay at the Quality Inn West End. I am so sorry you had housekeeping issues during your stay. However, I am so glad that both Lisa and Carolyn were able to turn a negative experience into a positive stay. We value all of our guest's feedback and use it... More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

Gladys and caroline were so helpful and friendly with our visit. They helped us a lot. We appreciate their kindness. They are amazing! The room wasnt the best the bathroom light did not work. The breakfast food was delicious. the parking was great and the location of the hotel was by a lot of great restaurants.

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qualityinnmanager846, Manager at Quality Inn West End, responded to this review

Thank you so much for your kind words about both Carolyn and Gladys. I am so glad they made your recent stay at the Quality Inn West End a memorable one. I have passed your comments about the bathroom light along to our maintenance team. Thank you for letting us know about the problem. We value all of our guest's... More 

Browns Summit, North Carolina
1 review
5 of 5 stars Reviewed January 23, 2015

This Hotel was so clean and peacefully quiet and the service was GREAT. Carolyn the breakfast attendance waited on the customers like we were in a 5 star restaurant . The Price was also great .Thanks.

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qualityinnmanager846, Manager at Quality Inn West End, responded to this review

Thank you so much for your feedback about your recent stay at the Quality Inn West End. I am so glad you had such a positive experience with us. I will also pass your comments along to Carolyn. I know she will be thrilled to learn that she made such a positive impact upon you. Thanks again for your comments... More 

Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed January 21, 2015

This hotel was clean, updated, and conveniently located. I was pleasantly surprised - you neer know what you're going to get when you're looking for a bargain. The lobby was modern and chicly decorated. The elevators were a little slow. The hallway carpet was, uh, a work of art, but I guess that made it fun. The bed was very... More 

Was this review helpful? Yes
qualityinnmanager846, Manager at Quality Inn West End, responded to this review

Thank you so much for taking the time out of your busy day to give us feedback about your recent stay at the Quality Inn West End. I am so glad that you had such a pleasant experience with us. I have taken note of your concerns regarding the bathroom and the quality of the linens provided. I will pass... More 

1 review
5 of 5 stars Reviewed January 12, 2015

stayed here at the quality inn west end hotel. My room was very clean and every appliance worked. It was extremely quiet at night and I had a great nights sleep. Not to mention free wifi! Very good price for the night I stayed here. The hotel attendant Gladys was very courteous and accommodating. I would stay here again. A+

Was this review helpful? Yes
qualityinnmanager846, Manager at Quality Inn West End, responded to this review

Thank you so much for your kind words about your stay at the Quality Inn West End. I am so very glad that you had a pleasant stay with us. I am also glad you felt it was a good value for the price you paid. I am also thrilled that Gladys made such a great impression upon you. I... More 

1 review
5 of 5 stars Reviewed January 10, 2015 via mobile

The hotel had friendly staff. There is one in particular that I cannot forget, her name was Carolyn and she was the breakfast attendant. She went above and beyond to help me and as I stood there observing she did the same for everyone there. She had a way of treating me and others as if we were a part... More 

Was this review helpful? Yes
qualityinnmanager846, Manager at Quality Inn West End, responded to this review

Thank you so much for letting us know about your experiences at the Quality Inn West End. I am so glad you had a positive stay and that Carolyn was a major factor in that. She is definitely one of our customer service superstars. I also appreciate you letting me know about the housekeeping issues you experienced. I will pass... More 

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Additional Information about Quality Inn West End

Address: 8008 W. Broad St., Richmond, VA 23294
Phone Number:
Location: United States > Virginia > Richmond
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn West End 2*
Number of rooms: 190
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Also Known As:
Quality Inn West End Hotel Richmond
Quality Inn Richmond
Hotel Style:
#3 Best Value Hotel in Richmond

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