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Residence Inn Richmond Northwest

#24 of 89 Hotels in Richmond
Certificate of Excellence
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3940 Westerre Parkway, Richmond, VA 23233
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Residence Inn Richmond Northwest
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146 Reviews from our TripAdvisor Community

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Richmond, Virginia
Level Contributor
3 reviews
5 of 5 stars Reviewed January 2, 2016

The location is primarily to attract business travelers, but our stay was for pleasure and was close to family in the west end. Check in was very smooth and friendly. The room was very neat and meet all of our needs. Breakfast was fine...as good as most hotels with breakfast and better then many we have tried. The room rate... More 

Helpful?
Thank Frank B
RICIN_12, General Manager at Residence Inn Richmond Northwest, responded to this review

Thank you for your kind words about your recent stay with us! We appreciate the time you took to write such a wonderful review. We hope to see you on your next visit to the area. Seth Weiss General Manager More 

Camp Hill, Pennsylvania
Level Contributor
129 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed December 18, 2015

We arrived around 3:30 pm. Check-in, per the web, was after 3.00. Room wasn't ready. Told it would be 15 - 20 minutes. We went to get something to eat. Back after 4:00. Room still not ready - probably 1/2 hour. BLEW MY TOP. We needed to be at the Bizarre Bazaar by 5:00 pm and had to clean up... More 

Helpful?
Thank Edd R
RICIN_12, General Manager at Residence Inn Richmond Northwest, responded to this review

Dear Valued guest, I apologize for the response you received at check in time, that a room was not ready for you and your party. On a sold out day before, housekeeping diligently tries to get arriving rooms properly cleaned, and released to the Front Desk as soon as possible for check in time. Please don't let this hinder you... More 

Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 14, 2015 via mobile

Our family was traveling from Florida to Philadelphia and stopped here for the night. This hotel is what you expect - nice, but no frills. In a VERY nice, upscale area with plenty of shopping and places to eat nearby. Small fitness room, basketball court, outdoor pool, etc... Breakfast was good as well. Comfortable beds, good tv's, everything in really... More 

Helpful?
Thank Scroggydog
RICIN_12, General Manager at Residence Inn Richmond Northwest, responded to this review

Thank you so much for your kind review about our property. We are glad to here that you and your family enjoyed your stay with us, and wish to see you next time your in the area! Best Regards, Seth Weiss More 

Dumfries, Virginia
1 review
4 of 5 stars Reviewed November 30, 2015

I went downstairs for breakfast and the lady down there was not very friendly, I asked if there was any bacon available and she looked at me as if I had said something strange, but everyone else was nice. Will stay there again if necessary.

Helpful?
Thank Beverly J
RICIN_12, General Manager at Residence Inn Richmond Northwest, responded to this review

Thank you for sharing the holiday with us, and more glad to hear that you had a wonderful experiance. I do apologize for the breakfast attendace, that following morning. We pride ourselves on the buddly team that we have here. We wish wo see you the next time you visit that area! Seth Weiss General Manager More 

Hastings, Nebraska
Level Contributor
316 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 138 helpful votes
2 of 5 stars Reviewed November 30, 2015

Between us we took 4 showers, 2 at night, 2 in the morning. One was lukewarm, three were cold. That is fine at summer camp in the mountains, but not at a hotel of this quality. We had a 2 bedroom suite and it was both showers, so it wasn't just a bad mixing value, but apparently they have too... More 

Helpful?
Thank DowneastCornhusker
RICIN_12, General Manager at Residence Inn Richmond Northwest, responded to this review

Thank you very much for staying with us over the holiday weekend. I do see that you had a slight issue with the water during your stay, which we deeply apologize for. We had a sudden pipe issue during that weekend that caused the water to run cold in some rooms. I do of course realize how an inconvenience this... More 

New York City, New York
Level Contributor
105 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 stars Reviewed November 28, 2015

We stayed here on the drive down to Florida- our room was spotless, the staff was friendly and accommodating, giving us a ground floor room with easy access to the rear entrance- essential when traveling with a dog. The room decor was lovely and stylish- the bed felt like a pillow top mattress and it was quiet though we knew... More 

Helpful?
Thank MToro
RICIN_12, General Manager at Residence Inn Richmond Northwest, responded to this review

Thank you very much for taking the time to review our hotel. We strive to ensure all of our guests have an excellent experience and I am glad we were able to accomplish that during your recent stay with us. I will pass along your comments to the team and we hope to see you back next time your passing... More 

Lutherville, Maryland
Level Contributor
222 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
4 of 5 stars Reviewed November 17, 2015 via mobile

Water damage at another property brought me to this one. Check in process was quick and easy. Got to the room, booted my computer then the fire alarm goes off. Scary. Henrico County's best came out to make sure nothing was cooking besides the chicken taco meal being offered. After the all clear I took advantage of the food and... More 

Helpful?
Thank CandyMan627
RICIN_12, General Manager at Residence Inn Richmond Northwest, responded to this review

Thank you very much for your wonderful review of our hotel. The staff and I are extremely pleased you enjoyed your stay with us. And yes, no fire, I'm glad that you enjoyed our yummy taco night :) We hope to see you back next time your in Richmond. Sincerely, Seth Weiss General Manager More 

Washington DC, District of Columbia
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed November 16, 2015

I stayed at this hotel last week for a business trip. The front desk staff is hospitable and other staff were friendly. The housekeeping staff seemed nice enough. However, a few things led me to believe there are issues between housekeeping staff and management. The housekeeping ran the dishwasher containing only a cup and a bowl. Perhaps that's the policy,... More 

Helpful?
Thank MountainGurl
RICIN_12, General Manager at Residence Inn Richmond Northwest, responded to this review

Thank you for taking the time to write a review based on your stay with us. Yes our policies are to make sure that all of our guest has a clean, enjoyable stay. Hence the replenish of towels. Yes, we encourage all of our guest to re-use such towels, however, if housekeeping finds towels on the floor, ext new fresh... More 

Bethesda, Maryland
Level Contributor
144 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
5 of 5 stars Reviewed November 12, 2015

We stayed in the Residence Inn over the weekend for a junior tennis tournament. The hotel is located in the Northwest part of Richmond just off I-64, and it's on great location. Proximity to the restaurants, grocery and interstate, makes it great place to stay. The rooms are very big with full kitchen (fridge, dish washer, small electronic stove and... More 

Helpful?
Thank goranfoto
RICIN_12, General Manager at Residence Inn Richmond Northwest, responded to this review

Thank you very much for your wonderful review of our hotel. The staff and I are extremely pleased you enjoyed your stay with us. We hope to see you back next time your in Richmond. Sincerely, Seth Weiss General Manager More 

Orlando, Florida, United States
Level Contributor
89 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed October 28, 2015

We stay two nights ,me and my 2 teens grandchildren.......nice studio perfect kitchen .Breakfast buffet,free parking.Close to the Broad street and 1/2 hour driving to Richmond airport,close to the Short Pump mall,lots of shopping and good restaurants. The staff at the front desk really nice. Is free internet too. They allowed pets. I will recommend to all my friends.

Helpful?
1 Thank Sheila N
RICIN_12, General Manager at Residence Inn Richmond Northwest, responded to this review

Thank you very much for your wonderful review of our hotel. The staff and I are extremely pleased you enjoyed your stay with us. We hope to see you back next time your in Richmond. Sincerely, Seth Weiss General Manager More 

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