My husband and I stayed at the northwest Residence Inn (near Short Pump Mall) because he was there on business. The travel company affiliated with the company he works for recommended this hotel for our 3-day stay. I would not recommend this hotel because it is very disappointing. My major complaints were that the room is dirty; there was toothpaste... more

I live in the Richmond area and after my house caught on fire and parts of it had to be rebuilt we made our temporary home in the Residence Inn. At first I didn't want to be there (it wasn't my home) but it was a wonderful accomodation for my family. We lived at the Residence Inn for 2 months... more

This is the second time my family and I have stayed at the Residence Inn Northwest and we have not been disappointed. The staff, from the front desk clerk to the housekeepers, are all extremely friendly and go out of their way to accomodate any needs you may have. The breakfast buffet has been expanded from last year. The choices... more

We've stayed in Residence Inns in the past, but this one didn't meet our expectations. The first room that we were assigned had such over-powering carpet 'freshener' that we (with allergies) couldn't stand it. The front desk clerk was friendly and accomodating and gave us a different room to check. It was still quite 'odoriferous', but was better than the... more