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Residence Inn Richmond Northwest

#22 of 83 Hotels in Richmond
Certificate of Excellence
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3940 Westerre Parkway, Richmond, VA 23233
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Residence Inn Richmond Northwest
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Residence Inn Richmond Northwest
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125 reviews from our community

Traveler rating
    64
    41
    13
    3
    4
See reviews for
50
13
5
38
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Gainesville, VA
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This would not be my favorite hotel. It is an older hotel and the rooms show it. Seems like they have tried to do some renovations to bring them up to modern, they still show their age. Nice flat screen tv, but the pictures were not clear. The linens are the worst! Pillows completely flat, bed skirt ripped and hanging... More 

Was this review helpful? Yes
RICIN_12, General Manager at Residence Inn Richmond Northwest, responded to this review

I just wanted to apologize for the issues you experienced during your stay with us. I will follow up with your concerns to ensure that these problems are rectified. Hope to see you again. Sincerely, Seth Weiss General Manager More 

Bristol, Connecticut
Senior Contributor
49 reviews 49 reviews
11 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stopped by this lovely hotel as a short stay on our way south. We had a great time at the hotel. The weather was nice so we enjoyed the pool. The weight room was also nice. Great accommodations. Be careful with the dishes, we found that we needed to wash the dishes before you use. Also no stove was... More 

Was this review helpful? Yes
RICIN_12, General Manager at Residence Inn Richmond Northwest, responded to this review

Thank you very much for your comments we really appreciate it. Yes!!! Summer is almost here and we got a jump on our pool opening, yes it is heated. Sorry about the dishes I will follow up with the team to ensure more care is taken in that area. Also, next time you are in town we do have some... More 

Bridgeport, Connecticut
Senior Contributor
44 reviews 44 reviews
16 hotel reviews
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed April 19, 2015

Visited Richmond for a soccer tournament and this hotel was excellent for us to come back to and rest up. It was close to plenty and away enough to be quiet and peaceful. No drawbacks except that we didn't have time to enjoy the patio with gas firepit! The staff was great and the property was clean & well maintained.

Was this review helpful? Yes
RICIN_12, General Manager at Residence Inn Richmond Northwest, responded to this review

Thank you so much for your review my staff and I really appreciated reading your kind words. Hope to see you again in the future and we will make sure we have the fire-pit on for you to enjoy. Sincerely, Seth Weiss General Manager More 

Ohio
Top Contributor
53 reviews 53 reviews
30 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed April 6, 2015

This was a typical residence inn, decent property, and good free breakfast. We were dismayed that the extra blankets were not in the closet as we were using the pull out sofa. We called the front desk, and they said that they would bring the blankets. No one ever came, so I had to get them myself. What was most... More 

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RICIN_12, General Manager at Residence Inn Richmond Northwest, responded to this review

Thank you for your comments. I am sorry that your stay was not to your or our expectations in regards to the heater noise and no blanikets in the room. I will definitly follow up with my team so that this does not happen again in the future. I hope to see you again on your next trip to Richmond.... More 

Top Contributor
289 reviews 289 reviews
39 hotel reviews
108 helpful votes 108 helpful votes
3 of 5 stars Reviewed April 2, 2015 via mobile

rooms have some new furniture and cupboards are repainted but mostly cosmetic changes. staff is pleasant and property was clean. nothing nearby unless you have a car. standard free breakfast, night time snack and drinks BUT you can't take wine or beer back to your room. So everyone fills up the lobby area drinking. Overall OK if you need to... More 

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RICIN_12, General Manager at Residence Inn Richmond Northwest, responded to this review

Thank you for taking the time to review our hotel. Your comments are much appreciated and will pass along to the team. The evening MIX is a guest favorite, unfortunatly, ABC VA state laws prohibit drinking outside the desigmated areas. The Gate House and Fire pit areas is where the drinks can be enjoyed. Hope to see you in the... More 

Maryland, USA
Top Contributor
53 reviews 53 reviews
21 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed March 24, 2015

I was very happy that we had an upgrade from a 1 BR suite to a 2 BR, 2 bathroom suite the night before we arrived. The location was convenient to shopping and dining and easy to get to highways. Rooms were very clean and brightly decorated. The lobby was a bit cramped, not like other Marriott hotels. We had... More 

Was this review helpful? Yes
RICIN_12, General Manager at Residence Inn Richmond Northwest, responded to this review

Thank you for your review and your wonderful comments. I am glad we were able to upgrade you into a two bedroom suite for you and your family. We are working on getting automatic doors in the very near future. I hope to see you again next time you are in Richmond. Sincerely, Seth Weiss General Manager More 

Coral Gables, Florida
Top Contributor
335 reviews 335 reviews
80 hotel reviews
109 helpful votes 109 helpful votes
4 of 5 stars Reviewed March 19, 2015

This is a very well kept and beautiful property. Very friendly and professional staff. The room are beautiful and very comfortable. Everything look brand new, and beautiful decor in the rooms. The bed is very comfortable and very clean. Love the work station ( big desk, comfortable chair and plenty of outlets to plug phone, computer , etc. One flat... More 

Was this review helpful? Yes
RICIN_12, General Manager at Residence Inn Richmond Northwest, responded to this review

Thank you very much for your review of our hotel. My team and I are very happy you enjoyed all aspects of your stay with us. We hope to see you again in the near future. Sincerely, Seth Weiss More 

Albany, New York
Top Contributor
68 reviews 68 reviews
43 hotel reviews
89 helpful votes 89 helpful votes
4 of 5 stars Reviewed March 15, 2015

Let me start off by saying that this is a great hotel in which to stay. I have stayed in other Residence Inns, and this one was probably the nicest. My room was a two-room suite with a full kitchen – it was really an apartment. There was a living room with a large flat-screened t.v., the kitchen area was... More 

Was this review helpful? Yes 2
RICIN_12, General Manager at Residence Inn Richmond Northwest, responded to this review

Thank you very much for your review the staff and I really appreciate your kind words. You are exactly right we are in a very new area, but we do have lots of mom and pop and independent restaraunts surrounded by every chain known to man. Next time you are in town please stop by the desk a lot of... More 

New York City, New York
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 15, 2015

I stayed here for two weeks with my parents in a one-bedroom suite. We don't think we could have made a better choice. The hotel was clean, the staff were friendly and accommodating, and it had free breakfast everyday and free meals 4-days a week. The hotel had free wifi in our room and in the lobby. The hotel is... More 

Was this review helpful? Yes
RICIN_12, General Manager at Residence Inn Richmond Northwest, responded to this review

Thank you so much for your excellent review of our hotel. I am so glad you enjoyed all aspects of your stay. Hope you stay with us next time you are in need of accomodations. Sincerely, Seth Weiss General Manager More 

Albany, Georgia
Top Contributor
82 reviews 82 reviews
17 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed February 12, 2015

Really liked the hotel and its location is perfect if you love to eat out and shop! We of course we do...Staff is pretty awesome, and housekeeping is very polite and won't make you feel uncomfortable if you happen to be in the room while they are cleaning. Rooms are clean but they can be some what noisy because you... More 

Was this review helpful? Yes 1
RICIN_12, General Manager at Residence Inn Richmond Northwest, responded to this review

Thank you very much for your review. I am glad you enjoyed your stay minus the sick guest on the first floor. I discussed this matter with the team to avoid future incidents. Hop[e to see you again soon. Sincerely, Seth Weiss General Manager More 

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