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Residence Inn Richmond Northwest

#22 of 84 Hotels in Richmond
Certificate of Excellence
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3940 Westerre Parkway, Richmond, VA 23233
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1 room 1 guest
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Residence Inn Richmond Northwest
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131 Reviews from our TripAdvisor Community

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Traveler rating
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    43
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54
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
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    (131)
  • Mar-May only
    (37)
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    (39)
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Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago

New hotel, clean, large rooms. Area around hotel revitalized from old factories, cobble stone streets, interesting architecture. Stayed over one night on way to Orlando. Plenty of good restaurants in area. Canal walk is close to hotel. Free breakfast. Small breakfast area. Would return again.

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Harrisonburg, VA
Level Contributor
26 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My family and I stayed here during a July weekend while we visited King's Dominion. Hotels closer to the park were booked and we chose this location by default but thought we would also take advantage of the time to visit Short Pump and other shopping spots nearby. The rooms were a little smaller than similar rooms I have stayed... More 

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RICIN_12, General Manager at Residence Inn Richmond Northwest, responded to this review

Thank you very much for taking the time to review our hotel. I am glad you enjoed your stay even though we had some issues in the begining. I have discussed them with the team to avoid this in the future. We do share an indoor pool with the Marriott Courtyard next door in case of inclememt weather. Hope to... More 

Dubai, United Arab Emirates
Level Contributor
30 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I booked a 2 bedroom suite earlier this year at this location (Short Pump area). The staff was pretty nice which is always a plus. The rooms were decent (2 bedroom and 2 bathrooms) were the highlight. The kitchenette was ok but I'd prefer a gas stove verses electrical but it did the job. I wanted a kitchenette so I... More 

Was this review helpful? Yes
RICIN_12, General Manager at Residence Inn Richmond Northwest, responded to this review

Thank you very much for taking the time to review our hotel. I am glad you enjoyed most aspects of your stay with us. Hope to see you again on your next visit to Richmond. Sincerely, Seth Weiss General Manager More 

Level Contributor
127 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed June 19, 2015

This was an average Residence Inn; not superior; a little older and the rooms seemed smaller in the suites than normal Residence Inn. Absent the morning breakfast, I might have only given it 3 stars. But the breakfast was outstanding! Hot fresh eggs, sausage, gravy, and potatoes. Yes they also had a fine selection of fresh cut fruit, bagels and... More 

Was this review helpful? Yes
RICIN_12, General Manager at Residence Inn Richmond Northwest, responded to this review

Thank you for taking the time to review our hotel. I am very happy you enjoyed the breakfast and all of the selections. The breakfast is definitly something we can control and I am glad it made up for the room size. We do offer other room types that may be more suitable to your needs. Hope to see you... More 

Troy, New York
Level Contributor
133 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
3 of 5 stars Reviewed June 11, 2015

This could have been a great hotel stay.....but a bunch of small things made it just so-so. Front desk was very friendly. We had a two bedroom, two bath suite, and on first sight, it looked pretty nice. But, then we started to notice little things. The mirrored doors on the closet were filled with small handprints. The top of... More 

Was this review helpful? Yes 1
RICIN_12, General Manager at Residence Inn Richmond Northwest, responded to this review

Thank you for your review we appreciate your responses so that we can always improve our hotel. I wll follow up with the appropriate dept to ensure these details are not overlooked. Thanks again, and hope to see you in the future. Sincerely, Seth Weiss General Manager More 

Gainesville, VA
Level Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed May 11, 2015

This would not be my favorite hotel. It is an older hotel and the rooms show it. Seems like they have tried to do some renovations to bring them up to modern, they still show their age. Nice flat screen tv, but the pictures were not clear. The linens are the worst! Pillows completely flat, bed skirt ripped and hanging... More 

Was this review helpful? Yes
RICIN_12, General Manager at Residence Inn Richmond Northwest, responded to this review

I just wanted to apologize for the issues you experienced during your stay with us. I will follow up with your concerns to ensure that these problems are rectified. Hope to see you again. Sincerely, Seth Weiss General Manager More 

Bristol, Connecticut
Level Contributor
58 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed April 27, 2015

We stopped by this lovely hotel as a short stay on our way south. We had a great time at the hotel. The weather was nice so we enjoyed the pool. The weight room was also nice. Great accommodations. Be careful with the dishes, we found that we needed to wash the dishes before you use. Also no stove was... More 

Was this review helpful? Yes
RICIN_12, General Manager at Residence Inn Richmond Northwest, responded to this review

Thank you very much for your comments we really appreciate it. Yes!!! Summer is almost here and we got a jump on our pool opening, yes it is heated. Sorry about the dishes I will follow up with the team to ensure more care is taken in that area. Also, next time you are in town we do have some... More 

Bridgeport, Connecticut
Level Contributor
49 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
5 of 5 stars Reviewed April 19, 2015

Visited Richmond for a soccer tournament and this hotel was excellent for us to come back to and rest up. It was close to plenty and away enough to be quiet and peaceful. No drawbacks except that we didn't have time to enjoy the patio with gas firepit! The staff was great and the property was clean & well maintained.

Was this review helpful? Yes
RICIN_12, General Manager at Residence Inn Richmond Northwest, responded to this review

Thank you so much for your review my staff and I really appreciated reading your kind words. Hope to see you again in the future and we will make sure we have the fire-pit on for you to enjoy. Sincerely, Seth Weiss General Manager More 

Ohio
Level Contributor
59 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 stars Reviewed April 6, 2015

This was a typical residence inn, decent property, and good free breakfast. We were dismayed that the extra blankets were not in the closet as we were using the pull out sofa. We called the front desk, and they said that they would bring the blankets. No one ever came, so I had to get them myself. What was most... More 

Was this review helpful? Yes
RICIN_12, General Manager at Residence Inn Richmond Northwest, responded to this review

Thank you for your comments. I am sorry that your stay was not to your or our expectations in regards to the heater noise and no blanikets in the room. I will definitly follow up with my team so that this does not happen again in the future. I hope to see you again on your next trip to Richmond.... More 

Level Contributor
335 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
3 of 5 stars Reviewed April 2, 2015 via mobile

rooms have some new furniture and cupboards are repainted but mostly cosmetic changes. staff is pleasant and property was clean. nothing nearby unless you have a car. standard free breakfast, night time snack and drinks BUT you can't take wine or beer back to your room. So everyone fills up the lobby area drinking. Overall OK if you need to... More 

Was this review helpful? Yes
RICIN_12, General Manager at Residence Inn Richmond Northwest, responded to this review

Thank you for taking the time to review our hotel. Your comments are much appreciated and will pass along to the team. The evening MIX is a guest favorite, unfortunatly, ABC VA state laws prohibit drinking outside the desigmated areas. The Gate House and Fire pit areas is where the drinks can be enjoyed. Hope to see you in the... More 

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