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Residence Inn Richmond West End

3.0 of 5 2121 Dickens Road, Richmond, VA 23230
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Certificate of Excellence 2014
Residence Inn Richmond West End
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Residence Inn Richmond West End
Residence Inn Richmond West End
Residence Inn Richmond West End
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83 reviews from our community

Traveler rating
    29
    34
    13
    6
    1
See reviews for
27
13
6
31
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Ahmedabad, India
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
4 of 5 stars Reviewed 2 days ago NEW

Stayed there for a business trip over a month. The place is quiet and relaxing. Staff is very friendly and always eager to help. Rooms are clean. The only drawback I feel is during rainy days where the water creeps in through the front door and wets the carpet. Unlike other Residence Inn, they do not serve alcohol along with... More 

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Atlanta, Georgia
Top Contributor
132 reviews 132 reviews
25 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 1 week ago

The property may be showing some signs of age, and please do not be put off by the odd arrangement of buildings around some commercial property. I was fortunate to have a penthouse room immediately behind the volley ball court which made it very convenient to walk to the main building for breakfast and evening meal. All employees encountered could... More 

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Brick, NJ
Top Contributor
87 reviews 87 reviews
11 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed October 7, 2014

Great place to stay. The grounds are very well kept and the units are in good condition, The staff is very friendly and courteous. The have a breakfast that is equal or better then some fast food restaurants. There is a great VFW for veterans right next door

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Alexandria
Top Contributor
99 reviews 99 reviews
25 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed September 12, 2014

We stayed here recently when attending a NASCAR event. We were very impressed by the friendliness of the staff during both check-in and check-out. We were fortunate to have one of the "penthouse" one-bedroom suites, which was really like having 2 bedrooms because the 2nd one (with its own bathroom) was in a loft area. We had two major complaints... More 

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Ocala, Florida
Contributor
16 reviews 16 reviews
8 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed September 3, 2014

I stayed here for two (2) weeks and it was a wonderful place to be. The staff were excellent from "Rip" at the front desk (Tish & others) to the Housekeeping Staff to Maintenance to the Breakfast and Dinner staff, including "Brenda"....too many to mention individually. As we all know the staff makes any stay and especially for long-term. I... More 

Was this review helpful? Yes 1
RIRICHWESTENDGM, General Manager at Residence Inn Richmond West End, responded to this review

Wow, thank you for sharing your feedback! I am extremely proud that our Staff was able to make your stay an enjoyable one. I look forward to sharing your comments with the team. Please visit us again soon! Yours in Hospitality, The Team at the Residence Inn, Richmond West End More 

Winter Park, Florida
2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 28, 2014

Having stayed at several Residence Inns, my hotel of choice, I was disappointed in this particular one. The significant issues regarding my disappointment were: the location, between a tire store and a closed Knights Inn, and the overall quality of the hotel. The facility is directly on a busy street, it lacks curb appeal. There is a lot of street... More 

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RIRICHWESTENDGM, General Manager at Residence Inn Richmond West End, responded to this review

We appreciate you taking the time to leave a review. We’re always looking for ways to improve and this feedback is extremely valuable in assessing areas for improvement. We take all comments from our guests very seriously. I would like to thank you for the comments in regards to the cleanliness and our friendly staff. We work very hard to... More 

Orlando, Florida
Top Contributor
58 reviews 58 reviews
9 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed August 28, 2014

Everything was clean about the room, my only disappointment was there was an ash stand directly outside of our room on the 1st floor under the stairwell. I have allergies & asthma, I could smell this each time I came in & out of the room. other than that, everything was good!

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RIRICHWESTENDGM, General Manager at Residence Inn Richmond West End, responded to this review

Thank you for taking time out of your day to leave a review. We always appreciate feedback from our guests. Your health is of the utmost importance to us. Please contact me on your next trip to Richmond and I will personally assist you with your accommodations. We look forward to seeing you! (804) 285-8200 and please ask for Brandon... More 

New York City, New York
Senior Contributor
46 reviews 46 reviews
28 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed August 19, 2014

Typical Marriott. Good place, good management and comfortable sleep. We stayed in the loft accommodation. It was a really nice experience. Rip was very courteous and was genuinely interested in making you feel comfortable. I wouldn't think twice if I am nearby. A no brainer if you are looking for an accommodation in the area.

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RIRICHWESTENDGM, General Manager at Residence Inn Richmond West End, responded to this review

Thank you so much for your kind review. We are indeed proud of Rip and our entire staff! We can’t wait to welcome you back to the Residence Inn by Marriott, Richmond West End! Warm Regards, Brandon L. Snuffer GM More 

Washington DC, District of Columbia
Top Contributor
177 reviews 177 reviews
27 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed August 17, 2014

We stayed here after a day at King's Dominion. The rooms are all separated into pods of 4 rooms--two on each floor. There's a pool and sand volleyball court on the property. There is also a Denny's about a block away--which is convenient if you arrive late and are hungry. The rooms look newly renovated with granite counter tops in... More 

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RIRICHWESTENDGM, General Manager at Residence Inn Richmond West End, responded to this review

Thank you for your comments on your recent stay with us. We are very happy to hear you had a comfortable place to stay in Richmond. Our staff is always pleased and happy with such good reviews and it helps them continue to do their jobs knowing their work is noticed. We always appreciate return customers and look forward to... More 

Top Contributor
100 reviews 100 reviews
23 hotel reviews
54 helpful votes 54 helpful votes
3 of 5 stars Reviewed August 11, 2014

This should be higher than a 3 rating, but not quite a 4. I had difficulty finding it because it was late at night and it's on a mostly dark residential street. Despite my navigation saying I had arrived, I didn't see it. Only when I turned around to go into the Denny's/Day's Inn next door to inquire, did my... More 

Was this review helpful? Yes 1
RIRICHWESTENDGM, General Manager at Residence Inn Richmond West End, responded to this review

We are so pleased that you had a pleasant stay with us and doubly pleased that you took the time to share your experience. Thank you. It's good to know that you enjoyed so many of our amenities. Indeed, our guest suites provide the familiarity of your kitchen at home and are very spacious. Great parking advice too! Thank you... More 

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Additional Information about Residence Inn Richmond West End

Address: 2121 Dickens Road, Richmond, VA 23230
Location: United States > Virginia > Richmond
Price Range (Based on Average Rates): $
Hotel Class:3 star — Residence Inn Richmond West End 3*
Number of rooms: 80
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Also Known As:
Residence Inn Richmond West End Hotel Richmond
Richmond Residence Inn
Hotel Style:
#23 Business Hotel in Richmond

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