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Residence Inn Richmond West End

3.0 of 5 2121 Dickens Road, Richmond, VA 23230
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Certificate of Excellence 2014
Residence Inn Richmond West End
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Residence Inn Richmond West End
Residence Inn Richmond West End
Residence Inn Richmond West End
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92 reviews from our community

Traveler rating
    33
    36
    15
    7
    1
See reviews for
30
13
6
35
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Peachtree City, Georgia
Senior Contributor
38 reviews 38 reviews
15 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I guess you could say as a Platinum Premier/Platinum for Life Member with Marriott, I expect a little more. Upon arrival, I was third in line to check in, with only one person working at the front desk. In the midst of checking in the two people in front of me, the desk clerk stopped to answer the phone and... More 

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RIRICWEGM, General Manager at Residence Inn Richmond West End, responded to this review

Good afternoon forteiii, As a Marriott Rewards Platinum Premier member for LIFE, you represent what it truly means to be a loyal guest to the Marriott brand of hotels. Your feedback about your recent stay at my hotel is especially important to me, because your frequent travels to different Marriott properties has given you the knowledge to know what a... More 

Fairfax County, Virginia
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

As Marriott Rewards members, my spouse and I chose this particular hotel because of its affiliation with Marriott and its proximity to a hospital where I was interviewing for a job. Our stay comprised the following: 1. No attempts on behalf of the hotel staff to pour sand/salt or otherwise de-ice the stairs and railing that led to our second... More 

Was this review helpful? Yes 1
RIRICWEGM, General Manager at Residence Inn Richmond West End, responded to this review

Good afternoon NurseProfessional007, I want to thank you for taking the time to share your recent experience at our hotel on TripAdvisor. From reading your review, it seems you encountered a few, major issues than caused your stay to be less than completely satisfactory. Please accept my sincere apology. I was truly displeased to learn of the exterior condition hazards,... More 

Chicago, Illinois
Top Contributor
77 reviews 77 reviews
22 hotel reviews
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stayed at this Residence Inn for four nights during a business trip in November. Arrived at about 11:00 pm and found the front desk person to be quite friendly and helpful. However, I was not expecting to be in a room situated on the second floor of a building where I had to haul my large suitcase up two... More 

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RIRICWEGM, General Manager at Residence Inn Richmond West End, responded to this review

Dear TallBlonde, I want to personally thank you for taking the time to share your experience during your stay at our hotel. The feedback we receive from our guests are invaluable, as you, a guest, tell us what we are doing right, what we are doing wrong, and how we can improve. I was concern to learn that your stay... More 

New Jersey
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

My family has stayed here several times a year for the past three years. Our daughter is attending college nearby. I love staying here because it is so much like home. The bonus is that the staff just couldn't be more friendly and helpful. The suites are clean and comfortable. The breakfast is wonderful with so much to choose from.... More 

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RIRICWEGM, General Manager at Residence Inn Richmond West End, responded to this review

Dear 657sandra, I just wanted to take a moment to thank you for your wonderful review of our hotel. I am so pleased that you think of our hotel as a "home away from home" when you are in town visiting your daughter. I will definitely be sharing your compliments about the friendliness and helpfulness of the staff with them,... More 

Blacksburg, Virginia
Senior Contributor
28 reviews 28 reviews
15 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed January 26, 2015

I'm considering switching from Hilton Honors to Marriott and trying to meet an advanced tier membership level challenge. This is my first stay in a non-Hilton property in some time; it was wonderful. The room was clean and in good shape - meaning the furniture wasn't worn, the kitchen was in good shape, and the TV was new and high... More 

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RIRICWEGM, General Manager at Residence Inn Richmond West End, responded to this review

Dear Carl P, I want to personally thank you for your great review of our hotel. I was very pleased that your first time at a Marriott property, as well as at our hotel, was wonderful. I will definitely be sharing your compliments about the condition and cleanliness of the guestroom with the Housekeeping and Maintenance departments, as the staff... More 

London
Senior Contributor
37 reviews 37 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed January 2, 2015

Stayed here for a quick stopover on my trip up to Washington DC. Pleasant stay very clean accommodation. only complaint is the AC, not option to turn off permanently it was on every 5 mins for 5mins the whole night. Did not sleep. Breakfast option were fantastic as was the service from the lady in charge. I would definately stay... More 

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RIRICWEGM, General Manager at Residence Inn Richmond West End, responded to this review

Dear PrincessCeleste, I would like to take this opportunity to personally thank you for your compliments about how wonderful our hotel and our staff were during your recent stay. It is truly delightful to learn that the accommodations and services we offered, met your expectations. Furthermore, thank you for taking a moment to share your experience with us. As the... More 

Alexandria, Virginia
Top Contributor
72 reviews 72 reviews
13 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed December 28, 2014

Enjoyed two rooms for two nights. The hotel was quiet. The rooms were large and had nearly everything we needed. The sheets on the bed were soft. We really appreciated and enjoyed the full kitchen. Staff was very accommodating of our request to change rooms. Breakfast could have been better. Location is good -- it's within 10 minutes of downtown... More 

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Washington, District of Columbia, United States
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 27, 2014 via mobile

Just returned from a 5 night stay here during the Christmas holidays. While we selected it last year for the location (near relatives) we returned this year because of the nice rooms and helpful staff. We had our two cats along and the staff could not have been nicer, working with me to schedule housekeeping when we would be present... More 

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Clifton Park, New York
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed December 21, 2014 via mobile

Only had one night to enjoy this nice room! Rooms have a full kitchen, which I would've taken full advantage of if we'd been here longer than a day. Hotel staff was very helpful. Free breakfast had some decent options.

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Ahmedabad, India
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 17, 2014

Stayed there for a business trip over a month. The place is quiet and relaxing. Staff is very friendly and always eager to help. Rooms are clean. The only drawback I feel is during rainy days where the water creeps in through the front door and wets the carpet. Unlike other Residence Inn, they do not serve alcohol along with... More 

Was this review helpful? Yes 1
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Additional Information about Residence Inn Richmond West End

Address: 2121 Dickens Road, Richmond, VA 23230
Location: United States > Virginia > Richmond
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Richmond West End 3*
Number of rooms: 80
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Also Known As:
Residence Inn Richmond West End Hotel Richmond
Richmond Residence Inn
Hotel Style:
#28 Business Hotel in Richmond

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