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Residence Inn Richmond West End

#29 of 82 Hotels in Richmond
Certificate of Excellence
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2121 Dickens Road, Richmond, VA 23230
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Residence Inn Richmond West End
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Residence Inn Richmond West End
Residence Inn Richmond West End
Residence Inn Richmond West End
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100 reviews from our community

Traveler rating
    37
    37
    16
    9
    1
See reviews for
33
14
7
37
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
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  • Portuguese first
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English first
  • All months
    (100)
  • Mar-May only
    (32)
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    (24)
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    (17)
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    (27)
All months
Contributor
15 reviews 15 reviews
14 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I stayed here recently during a business trip. I was impressed by the friendliness of the staff during both check-in and check-out even after having trouble with my invoice, but OK happens. I had two major complaints -- the WiFi is absolutely horrible and the rooms are worn down and aged. You feel and see the age of the hotel... More 

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Roanoke, Virginia
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 1 week ago

I cannot say enough good things about the staff at the Residence Inn West in Richmond, VA. EVERYONE on the staff was top-notch in helping make our stay enjoyable. Both Brenda, your dining hostess, and Trish, at the desk were extremely friendly and welcoming. I really appreciate the evening Social complimentary snacks which were more than sufficient for a light... More 

Was this review helpful? Yes
RIRICWEGM, General Manager at Residence Inn Richmond West End, responded to this review

Good afternoon WesternVALady, Thank you so much for taking the time to post a review about your recent experience during your stay at our hotel. My staff and I were delighted to receive your kind praises of our service, and how accommodating our guestroom and amenities were. I will definitely be sharing your compliments with Brenda and Trisha, as well... More 

Rome
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

This hotel was designated for my class reunion, so I booked it sight unseen. I will ask our school not to recommend it again. The staff was very friendly, but that did not make up for the absence of basic comforts. Over a 3 night stay, the air conditioning in my room failed until the last night it simply roared... More 

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RIRICWEGM, General Manager at Residence Inn Richmond West End, responded to this review

Good afternoon Janice W, I want to thank you for posting a review about your recent stay at our hotel. I was appalled to learn of the issues with the A/C unit, the TV, the door lock, the dirty glasses, the noisiness, and the outdated bathroom with in the guestroom you experienced. Please accept my sincere apology. I completely understand... More 

Piney Flats, Tennessee
Top Contributor
85 reviews 85 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We checked in with no problems. Great room. Clerk was very helpful, especially in finding us a unique eating experience Her recommendation was better than she said. Good breakfast and very easy check out. Provided local Sunday paper - thanks.

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RIRICWEGM, General Manager at Residence Inn Richmond West End, responded to this review

Good afternoon Don452, Thank you so much for taking the time to write a review about your recent stay at our hotel. My staff and I are delighted that your arrival and departure was easy and problem-free; the guestroom you stay in was comfortable; and the breakfast was satisfactory. In addition, your compliment on the evening associate's friendliness and helpfullness... More 

Aurora, Colorado
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Excellent place to stay if you are looking for clean and comfortable and fully equipped. Check in/check out was quick. Room was larger than expected. The pictures online distort the size so I was pleasantly surprised when I got there. Very quiet area and extremely friendly staff. Just wish Marriott would stop stocking rooms with 3 sets of towels, especially... More 

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RIRICWEGM, General Manager at Residence Inn Richmond West End, responded to this review

Dear Healthinformatics_rn, Thank you for taking the time to share your experience about your recent stay at our hotel. My staff and I were delighted that you found our services and amenities accommodating, and that your stay was completely enjoyable. Your compliments about how quite our location was, how clean and comfortable our guestroom was, and how friendly the staff... More 

Connecticut
Contributor
12 reviews 12 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed March 25, 2015

I am a Gold Elite Marrrott Rewards member and loyal to Marriott. Not anymore. Although this hotel is advertises as a "pet fiendly" hotel, they do not make it clear that there is a $75 nonrefundable fee you will be charged. That info is fairly well buried on their site. I learned of this fee at 10:30 pm when I... More 

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RIRICWEGM, General Manager at Residence Inn Richmond West End, responded to this review

Good afternoon Caseylight, Thank you for taking the time to share your recent experience on TripAdvisor. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for any misunderstanding and inconvenience you encountered as a result of our hotel’s pet... More 

Nashville, Tennessee
1 review
4 of 5 stars Reviewed March 22, 2015

I try to stay at this residence inn every time I am in Richmond. I find it convenient to the places I want to go. It isn't the fanciest hotel in town, but I find it dependable. The staff is always helpful and friendly. It is clean and there is always coffee.

Was this review helpful? Yes
RIRICWEGM, General Manager at Residence Inn Richmond West End, responded to this review

Dear Ksp1024, Thank you for sharing your experience at the Residence Inn Richmond West through the TripAdvisor. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest, your feedback will be shared with the team to continue to inspire... More 

Peachtree City, Georgia
Top Contributor
52 reviews 52 reviews
22 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed February 18, 2015

I guess you could say as a Platinum Premier/Platinum for Life Member with Marriott, I expect a little more. Upon arrival, I was third in line to check in, with only one person working at the front desk. In the midst of checking in the two people in front of me, the desk clerk stopped to answer the phone and... More 

Was this review helpful? Yes 1
RIRICWEGM, General Manager at Residence Inn Richmond West End, responded to this review

Good afternoon forteiii, As a Marriott Rewards Platinum Premier member for LIFE, you represent what it truly means to be a loyal guest to the Marriott brand of hotels. Your feedback about your recent stay at my hotel is especially important to me, because your frequent travels to different Marriott properties has given you the knowledge to know what a... More 

Fairfax County, Virginia
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 15, 2015

As Marriott Rewards members, my spouse and I chose this particular hotel because of its affiliation with Marriott and its proximity to a hospital where I was interviewing for a job. Our stay comprised the following: 1. No attempts on behalf of the hotel staff to pour sand/salt or otherwise de-ice the stairs and railing that led to our second... More 

Was this review helpful? Yes 1
RIRICWEGM, General Manager at Residence Inn Richmond West End, responded to this review

Good afternoon NurseProfessional007, I want to thank you for taking the time to share your recent experience at our hotel on TripAdvisor. From reading your review, it seems you encountered a few, major issues than caused your stay to be less than completely satisfactory. Please accept my sincere apology. I was truly displeased to learn of the exterior condition hazards,... More 

Chicago, Illinois
Top Contributor
80 reviews 80 reviews
23 hotel reviews
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed February 8, 2015

I stayed at this Residence Inn for four nights during a business trip in November. Arrived at about 11:00 pm and found the front desk person to be quite friendly and helpful. However, I was not expecting to be in a room situated on the second floor of a building where I had to haul my large suitcase up two... More 

Was this review helpful? Yes
RIRICWEGM, General Manager at Residence Inn Richmond West End, responded to this review

Dear TallBlonde, I want to personally thank you for taking the time to share your experience during your stay at our hotel. The feedback we receive from our guests are invaluable, as you, a guest, tell us what we are doing right, what we are doing wrong, and how we can improve. I was concern to learn that your stay... More 

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