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Residence Inn Richmond West End

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2121 Dickens Road, Richmond, VA 23230
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Residence Inn Richmond West End
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Residence Inn Richmond West End
Residence Inn Richmond West End
Residence Inn Richmond West End
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102 reviews from our community

Traveler rating
    38
    37
    17
    9
    1
See reviews for
33
15
8
37
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
  • All months
    (102)
  • Mar-May only
    (34)
  • Jun-Aug only
    (24)
  • Sep-Nov only
    (17)
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    (27)
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Richmond
1 review
3 of 5 stars Reviewed 1 week ago via mobile

Clean and convenient, our second stay. However, the facilities are in dire need of renovation. Breakfast and welcoming staff wonderful, just really needs. Big REDO. Next time we go thru area we will travel extra 20 minutes to updated Residence Inn. Would give a 5 rating if renovated.

Was this review helpful? Yes
RIRICWEGM, General Manager at Residence Inn Richmond West End, responded to this review

Good afternoon Karen A, Thank you for taking a moment to post a review about your recent experience at our hotel. We were delighted to receive your compliments on how clean and comfortable our facility was, as well as welcoming our staff was during your stay. I sincerely apologize about the hotel's obvisous need for a complete renovation, but please... More 

Clayton, North Carolina
Top Contributor
109 reviews 109 reviews
51 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This residence inn was located in a great area for restaurants,entertainment and attractions. Every where we went was only 10 to 15 minutes from the hotel. This property is what you would expect from Marriott's high standards. The breakfast was good and the attendant was very helpful. Extra bonus is the office park across the street for walking after a... More 

Was this review helpful? Yes
RIRICWEGM, General Manager at Residence Inn Richmond West End, responded to this review

Good afternoon SoilDoctor, Thank you so much for your wonderful review about our hotel on TripAdvisor. My staff and I were delighted by how convenient you thought our location was to local restaurants and attractions. Also, we were pleased you were about to enjoy a walk, after your long trip, around the neighboring offices. As it is our commitment to... More 

Contributor
20 reviews 20 reviews
16 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stayed here recently during a business trip. I was impressed by the friendliness of the staff during both check-in and check-out even after having trouble with my invoice, but OK happens. I had two major complaints -- the WiFi is absolutely horrible and the rooms are worn down and aged. You feel and see the age of the hotel... More 

Was this review helpful? Yes 1
RIRICWEGM, General Manager at Residence Inn Richmond West End, responded to this review

Good afternoon Juan Carlos M, Thank you for taking a moment to post a review on TripAdvisor about your recent experience at my hotel. I greatly appreciate you expressing your concerns about the inadequacy of the Internet and the aged appearance of our property and guestrooms. I truly understand how those subpar features can make a guest's stay, like yours,... More 

Roanoke, Virginia
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I cannot say enough good things about the staff at the Residence Inn West in Richmond, VA. EVERYONE on the staff was top-notch in helping make our stay enjoyable. Both Brenda, your dining hostess, and Trish, at the desk were extremely friendly and welcoming. I really appreciate the evening Social complimentary snacks which were more than sufficient for a light... More 

Was this review helpful? Yes 1
RIRICWEGM, General Manager at Residence Inn Richmond West End, responded to this review

Good afternoon WesternVALady, Thank you so much for taking the time to post a review about your recent experience during your stay at our hotel. My staff and I were delighted to receive your kind praises of our service, and how accommodating our guestroom and amenities were. I will definitely be sharing your compliments with Brenda and Trisha, as well... More 

Rome
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago

This hotel was designated for my class reunion, so I booked it sight unseen. I will ask our school not to recommend it again. The staff was very friendly, but that did not make up for the absence of basic comforts. Over a 3 night stay, the air conditioning in my room failed until the last night it simply roared... More 

Was this review helpful? Yes 1
RIRICWEGM, General Manager at Residence Inn Richmond West End, responded to this review

Good afternoon Janice W, I want to thank you for posting a review about your recent stay at our hotel. I was appalled to learn of the issues with the A/C unit, the TV, the door lock, the dirty glasses, the noisiness, and the outdated bathroom with in the guestroom you experienced. Please accept my sincere apology. I completely understand... More 

Piney Flats, Tennessee
Top Contributor
88 reviews 88 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed April 14, 2015

We checked in with no problems. Great room. Clerk was very helpful, especially in finding us a unique eating experience Her recommendation was better than she said. Good breakfast and very easy check out. Provided local Sunday paper - thanks.

Was this review helpful? Yes
RIRICWEGM, General Manager at Residence Inn Richmond West End, responded to this review

Good afternoon Don452, Thank you so much for taking the time to write a review about your recent stay at our hotel. My staff and I are delighted that your arrival and departure was easy and problem-free; the guestroom you stay in was comfortable; and the breakfast was satisfactory. In addition, your compliment on the evening associate's friendliness and helpfullness... More 

Aurora, Colorado
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 7, 2015

Excellent place to stay if you are looking for clean and comfortable and fully equipped. Check in/check out was quick. Room was larger than expected. The pictures online distort the size so I was pleasantly surprised when I got there. Very quiet area and extremely friendly staff. Just wish Marriott would stop stocking rooms with 3 sets of towels, especially... More 

Was this review helpful? Yes 1
RIRICWEGM, General Manager at Residence Inn Richmond West End, responded to this review

Dear Healthinformatics_rn, Thank you for taking the time to share your experience about your recent stay at our hotel. My staff and I were delighted that you found our services and amenities accommodating, and that your stay was completely enjoyable. Your compliments about how quite our location was, how clean and comfortable our guestroom was, and how friendly the staff... More 

Connecticut
Contributor
12 reviews 12 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed March 25, 2015

I am a Gold Elite Marrrott Rewards member and loyal to Marriott. Not anymore. Although this hotel is advertises as a "pet fiendly" hotel, they do not make it clear that there is a $75 nonrefundable fee you will be charged. That info is fairly well buried on their site. I learned of this fee at 10:30 pm when I... More 

Was this review helpful? Yes
RIRICWEGM, General Manager at Residence Inn Richmond West End, responded to this review

Good afternoon Caseylight, Thank you for taking the time to share your recent experience on TripAdvisor. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for any misunderstanding and inconvenience you encountered as a result of our hotel’s pet... More 

Nashville, Tennessee
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 22, 2015

I try to stay at this residence inn every time I am in Richmond. I find it convenient to the places I want to go. It isn't the fanciest hotel in town, but I find it dependable. The staff is always helpful and friendly. It is clean and there is always coffee.

Was this review helpful? Yes 1
RIRICWEGM, General Manager at Residence Inn Richmond West End, responded to this review

Dear Ksp1024, Thank you for sharing your experience at the Residence Inn Richmond West through the TripAdvisor. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest, your feedback will be shared with the team to continue to inspire... More 

Peachtree City, Georgia
Top Contributor
65 reviews 65 reviews
29 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed February 18, 2015

I guess you could say as a Platinum Premier/Platinum for Life Member with Marriott, I expect a little more. Upon arrival, I was third in line to check in, with only one person working at the front desk. In the midst of checking in the two people in front of me, the desk clerk stopped to answer the phone and... More 

Was this review helpful? Yes 1
RIRICWEGM, General Manager at Residence Inn Richmond West End, responded to this review

Good afternoon forteiii, As a Marriott Rewards Platinum Premier member for LIFE, you represent what it truly means to be a loyal guest to the Marriott brand of hotels. Your feedback about your recent stay at my hotel is especially important to me, because your frequent travels to different Marriott properties has given you the knowledge to know what a... More 

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