We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Residence Inn Richmond West End

#30 of 82 Hotels in Richmond
Certificate of Excellence
Hotel website
Hotel deals
Hotel packages
2121 Dickens Road, Richmond, VA 23230
Special Offer
Earn Rewards Points
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Residence Inn Richmond West End
Professional photos View all
Browse nearby
Residence Inn Richmond West End
Residence Inn Richmond West End
Residence Inn Richmond West End
Add Your Review

94 reviews from our community

Traveler rating
    33
    37
    15
    8
    1
See reviews for
31
13
7
35
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • Any
English first
  • All months
    (94)
  • Mar-May only
    (26)
  • Jun-Aug only
    (24)
  • Sep-Nov only
    (17)
  • Dec-Feb only
    (27)
All months
Connecticut
Contributor
11 reviews 11 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

I am a Gold Elite Marrrott Rewards member and loyal to Marriott. Not anymore. Although this hotel is advertises as a "pet fiendly" hotel, they do not make it clear that there is a $75 nonrefundable fee you will be charged. That info is fairly well buried on their site. I learned of this fee at 10:30 pm when I... More 

Was this review helpful? Yes
RIRICWEGM, General Manager at Residence Inn Richmond West End, responded to this review

Good afternoon Caseylight, Thank you for taking the time to share your recent experience on TripAdvisor. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for any misunderstanding and inconvenience you encountered as a result of our hotel’s pet... More 

Nashville, Tennessee
1 review
4 of 5 stars Reviewed 1 week ago NEW

I try to stay at this residence inn every time I am in Richmond. I find it convenient to the places I want to go. It isn't the fanciest hotel in town, but I find it dependable. The staff is always helpful and friendly. It is clean and there is always coffee.

Was this review helpful? Yes
RIRICWEGM, General Manager at Residence Inn Richmond West End, responded to this review

Dear Ksp1024, Thank you for sharing your experience at the Residence Inn Richmond West through the TripAdvisor. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest, your feedback will be shared with the team to continue to inspire... More 

Peachtree City, Georgia
Senior Contributor
49 reviews 49 reviews
21 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed February 18, 2015

I guess you could say as a Platinum Premier/Platinum for Life Member with Marriott, I expect a little more. Upon arrival, I was third in line to check in, with only one person working at the front desk. In the midst of checking in the two people in front of me, the desk clerk stopped to answer the phone and... More 

Was this review helpful? Yes 1
RIRICWEGM, General Manager at Residence Inn Richmond West End, responded to this review

Good afternoon forteiii, As a Marriott Rewards Platinum Premier member for LIFE, you represent what it truly means to be a loyal guest to the Marriott brand of hotels. Your feedback about your recent stay at my hotel is especially important to me, because your frequent travels to different Marriott properties has given you the knowledge to know what a... More 

Fairfax County, Virginia
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 15, 2015

As Marriott Rewards members, my spouse and I chose this particular hotel because of its affiliation with Marriott and its proximity to a hospital where I was interviewing for a job. Our stay comprised the following: 1. No attempts on behalf of the hotel staff to pour sand/salt or otherwise de-ice the stairs and railing that led to our second... More 

Was this review helpful? Yes 1
RIRICWEGM, General Manager at Residence Inn Richmond West End, responded to this review

Good afternoon NurseProfessional007, I want to thank you for taking the time to share your recent experience at our hotel on TripAdvisor. From reading your review, it seems you encountered a few, major issues than caused your stay to be less than completely satisfactory. Please accept my sincere apology. I was truly displeased to learn of the exterior condition hazards,... More 

Chicago, Illinois
Top Contributor
80 reviews 80 reviews
23 hotel reviews
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed February 8, 2015

I stayed at this Residence Inn for four nights during a business trip in November. Arrived at about 11:00 pm and found the front desk person to be quite friendly and helpful. However, I was not expecting to be in a room situated on the second floor of a building where I had to haul my large suitcase up two... More 

Was this review helpful? Yes
RIRICWEGM, General Manager at Residence Inn Richmond West End, responded to this review

Dear TallBlonde, I want to personally thank you for taking the time to share your experience during your stay at our hotel. The feedback we receive from our guests are invaluable, as you, a guest, tell us what we are doing right, what we are doing wrong, and how we can improve. I was concern to learn that your stay... More 

New Jersey
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed February 2, 2015

My family has stayed here several times a year for the past three years. Our daughter is attending college nearby. I love staying here because it is so much like home. The bonus is that the staff just couldn't be more friendly and helpful. The suites are clean and comfortable. The breakfast is wonderful with so much to choose from.... More 

Was this review helpful? Yes
RIRICWEGM, General Manager at Residence Inn Richmond West End, responded to this review

Dear 657sandra, I just wanted to take a moment to thank you for your wonderful review of our hotel. I am so pleased that you think of our hotel as a "home away from home" when you are in town visiting your daughter. I will definitely be sharing your compliments about the friendliness and helpfulness of the staff with them,... More 

Blacksburg, Virginia
Senior Contributor
28 reviews 28 reviews
15 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed January 26, 2015

I'm considering switching from Hilton Honors to Marriott and trying to meet an advanced tier membership level challenge. This is my first stay in a non-Hilton property in some time; it was wonderful. The room was clean and in good shape - meaning the furniture wasn't worn, the kitchen was in good shape, and the TV was new and high... More 

Was this review helpful? Yes
RIRICWEGM, General Manager at Residence Inn Richmond West End, responded to this review

Dear Carl P, I want to personally thank you for your great review of our hotel. I was very pleased that your first time at a Marriott property, as well as at our hotel, was wonderful. I will definitely be sharing your compliments about the condition and cleanliness of the guestroom with the Housekeeping and Maintenance departments, as the staff... More 

London
Senior Contributor
37 reviews 37 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed January 2, 2015

Stayed here for a quick stopover on my trip up to Washington DC. Pleasant stay very clean accommodation. only complaint is the AC, not option to turn off permanently it was on every 5 mins for 5mins the whole night. Did not sleep. Breakfast option were fantastic as was the service from the lady in charge. I would definately stay... More 

Was this review helpful? Yes
RIRICWEGM, General Manager at Residence Inn Richmond West End, responded to this review

Dear PrincessCeleste, I would like to take this opportunity to personally thank you for your compliments about how wonderful our hotel and our staff were during your recent stay. It is truly delightful to learn that the accommodations and services we offered, met your expectations. Furthermore, thank you for taking a moment to share your experience with us. As the... More 

Alexandria, Virginia
Top Contributor
77 reviews 77 reviews
13 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed December 28, 2014

Enjoyed two rooms for two nights. The hotel was quiet. The rooms were large and had nearly everything we needed. The sheets on the bed were soft. We really appreciated and enjoyed the full kitchen. Staff was very accommodating of our request to change rooms. Breakfast could have been better. Location is good -- it's within 10 minutes of downtown... More 

Was this review helpful? Yes
Washington, District of Columbia, United States
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 27, 2014 via mobile

Just returned from a 5 night stay here during the Christmas holidays. While we selected it last year for the location (near relatives) we returned this year because of the nice rooms and helpful staff. We had our two cats along and the staff could not have been nicer, working with me to schedule housekeeping when we would be present... More 

Was this review helpful? Yes
Questions? Get answers from hotel staff and past guests. Ask a question

27 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (9)
Viewed
Room/suite (6)
Viewed
Other (3)

Management photos: Courtesy of the property manager

Viewed
All management photos (18)
Viewed
Pool/beach area (1)
Viewed
Hotel & grounds (2)
Viewed
Room/suite (8)
Viewed
Dining (1)
Viewed
Business center/function rooms (1)
Viewed
Other (5)
Hotels you might also like...
Check In Check Out
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question