We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Residence Inn Richmond West End

Hotel website
Hotel deals
Hotel packages
2121 Dickens Road, Richmond, VA 23230
Special Offer
Stay 2+ Nights & Save 15%
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Residence Inn Richmond West End
Professional photos View all
Browse nearby
Residence Inn Richmond West End
Residence Inn Richmond West End
Residence Inn Richmond West End
Add Photo Write a Review

110 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    40
    40
    19
    10
    1
See reviews for
35
17
9
40
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
  • All months
    (110)
  • Mar-May only
    (35)
  • Jun-Aug only
    (31)
  • Sep-Nov only
    (17)
  • Dec-Feb only
    (27)
All months
atlanta
Level Contributor
8 reviews
8 hotel reviews
3 of 5 stars Reviewed 6 days ago NEW

This is an older property could use a little work but nothing that affected the quality of my stay. I was given a room that had not yet been serviced even though it was 4pm when I checked in. The front desk person apologized profusely and gave me an upgraded room. I really liked having a ceiling fan. The food... More 

Was this review helpful? Yes
Level Contributor
395 reviews
159 hotel reviews
common_n_hotel_reviews_1bd8 463 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Stayed here one night on rewards points. Worked fine for our purposes. The walls are a little thin if anyone gets loud, though. Not much in walking distance but if have a car you're close enough to quite a bit without having to drive too awfully far.

Was this review helpful? Yes
Lutherville, Maryland
Level Contributor
175 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This looks like a first or second gen Residence Inn: main building for check in, pool, fitness and breakfast and several buildings scattered around the campus. Nothing wrong with that. Rooms are up to date and comfortable. Bedding exceptionally so. Bathroom looks the most dated but no worse than home. Breakfast area and hostess both excellent. For the money you... More 

Was this review helpful? Yes
RIRICWEGM, General Manager at Residence Inn Richmond West End, responded to this review

Good evening CandyMan627, I just wanted to thank you for taking a moment to post a review about our hotel on TripAdvisor. You are exactly right... The hotel is a Generation 1 Residence Inn (one of the first under the brand), and is laid out in an apartment-complex design. I truly apologize for the bathroom within the guestroom appearing the... More 

walcott ia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed at this property for 3 nights in june. The front desk staff are great. We enjoyed the evening getogethers. The pool was great since I have 2 grandkids. We were in 111 that worked out good since my wife and I are disabled and don't handle stairs well. Having a kitchen makes it nice to buy a few... More 

Was this review helpful? Yes
RIRICWEGM, General Manager at Residence Inn Richmond West End, responded to this review

Good evening iapiggy, Thank you for taking a moment to post a review about your stay at my hotel on TripAdvisor. My staff and I were delighted to receive your kind praises of the services, amenities, and accommodations you experienced while at my hotel. We are so pleased that you and your wife were able to enjoy time with your... More 

Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Could want for nothing more. Stayed here with my 2 dogs while at a dog show. They have doggie bags throughout the property. Also nice route for walking them. Located on a quiet street. Kitchenette makes it really easy. This place makes me feel right at home. Check in staff were friendly and helpful and rates in line with other... More 

Was this review helpful? Yes 1
RIRICWEGM, General Manager at Residence Inn Richmond West End, responded to this review

Dear Neo122, Thank you for taking the time to post a review about your experience during your stay at our hotel. My staff and I were delighted to receive your kind words of commendation for our hotel's amenities and services. We are so pleased that you found our hotel's location to be convenient, and our room rates to be reasonable.... More 

London, Ontario
Level Contributor
74 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed June 12, 2015

Hotel seems a little dated. Be sure to ask for a room on ground level or you will have to carry everything up a flight of stairs. Room itself was huge. Could do with a refresh but nothing alarming. I've been to nicer hotels but would stay here again. Breakfast was ok. We were there over a weekend and people... More 

Was this review helpful? Yes
RIRICWEGM, General Manager at Residence Inn Richmond West End, responded to this review

Good evening Bindy5London_Ontario, Thank you for posting a brief review of your stay at our hotel. My staff and I are delighted that your stay overall was enjoyable. We truly apologize for our “dated” appearance, and are expected to undergo a full renovation at the end of 2015 into the beginning of 2016. As it is our goal to provide... More 

Roanoke, Virginia
1 review
2 of 5 stars Reviewed June 11, 2015

This hotel might have been nice 20 years ago, but it's long past it's prime. The entrance to my room was in a dark corner and the surrounding sidewalk and walls were filthy. Inside the room, the dead bolt lock stuck closed, the swing lock was falling off the door and the curtains over the desk were damaged and wouldn't... More 

Was this review helpful? Yes
RIRICWEGM, General Manager at Residence Inn Richmond West End, responded to this review

Hello W3195NTrjs, I want to thank you for sharing your feedback on your recent experience during your stay at the Residence Inn Richmond West End. As a valued guest, your feedback is plays a crucial part in determining what we are doing right, what we are doing wrong, and how we can improve. Based on your comments, it appears there... More 

Orefield
Level Contributor
52 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed May 25, 2015

Attending niece's graduation party from UVA, we needed a hotel close to my brother-in-law's house. We decided to go with the Marriott brand because of its consistency and we are happy to report that we were not disappointed. We reserved the "the penthouse suite" which is a second bedroom via a loft. The rooms were recently refurbished and nicely done.... More 

Was this review helpful? Yes
RIRICWEGM, General Manager at Residence Inn Richmond West End, responded to this review

Good morning TonyLehighValley, I would like to thank you for taking the time to post a review about your recent stay at my hotel on TripAdvisor. My staff and I were truly delighted to learn how great your experience was and how our amenities and services exceeded your expectations. We greatly appreciate you kind compliments, as your feedback is what... More 

Richmond
1 review
3 of 5 stars Reviewed May 13, 2015 via mobile

Clean and convenient, our second stay. However, the facilities are in dire need of renovation. Breakfast and welcoming staff wonderful, just really needs. Big REDO. Next time we go thru area we will travel extra 20 minutes to updated Residence Inn. Would give a 5 rating if renovated.

Was this review helpful? Yes
RIRICWEGM, General Manager at Residence Inn Richmond West End, responded to this review

Good afternoon Karen A, Thank you for taking a moment to post a review about your recent experience at our hotel. We were delighted to receive your compliments on how clean and comfortable our facility was, as well as welcoming our staff was during your stay. I sincerely apologize about the hotel's obvisous need for a complete renovation, but please... More 

Clayton, North Carolina
Level Contributor
120 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed May 4, 2015

This residence inn was located in a great area for restaurants,entertainment and attractions. Every where we went was only 10 to 15 minutes from the hotel. This property is what you would expect from Marriott's high standards. The breakfast was good and the attendant was very helpful. Extra bonus is the office park across the street for walking after a... More 

Was this review helpful? Yes
RIRICWEGM, General Manager at Residence Inn Richmond West End, responded to this review

Good afternoon SoilDoctor, Thank you so much for your wonderful review about our hotel on TripAdvisor. My staff and I were delighted by how convenient you thought our location was to local restaurants and attractions. Also, we were pleased you were about to enjoy a walk, after your long trip, around the neighboring offices. As it is our commitment to... More 

Questions? Get answers from hotel staff and past guests. Ask a question

117 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (9)
Viewed
Room/suite (6)
Viewed
Other (3)

Management photos: Courtesy of the property manager

Viewed
All management photos (108)
Viewed
Pool/beach area (6)
Viewed
Dining (6)
Viewed
Business center/function rooms (6)
Viewed
Room/suite (48)
Viewed
Hotel & grounds (12)
Viewed
Other (30)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Richmond hotels
0.8 mi away
Hampton Inn & Suites Richmond/Glenside
4.7 mi away
Residence Inn Richmond Northwest
5.7 mi away
Hilton Garden Inn Richmond Downtown
Show Prices
Show Prices
Show Prices
0.4 mi away
The Westin Richmond
The Westin Richmond
#6 of 84 in Richmond
4.5 of 5 stars 441 reviews
2.0 mi away
Country Inn & Suites By Carlson, Richmond West at I-64
7.1 mi away
HYATT house Richmond-West
HYATT house Richmond-West
#4 of 84 in Richmond
4.5 of 5 stars 365 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay