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Residence Inn Richmond West End

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2121 Dickens Road, Richmond, VA 23230
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1 room 1 adult
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Residence Inn Richmond West End
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119 Reviews from our TripAdvisor Community

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Richmond, Virginia
Level Contributor
276 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 150 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Well, I am always partial to Residence Inn. This one is slightly older which you can tell from the carpet at pts. and the ceiling in the bathroom. Also, there was a slight draft coming from the main door and the sliding glass doors that caused temperature fluctuations in the room. However, overall the room was comfortable and I prefer... More 

Helpful?
Thank Clemente71
RIRICWEGM, Front Office Manager at Residence Inn Richmond West End, responded to this review

Hello Clemente, Thank you for taking the time to fill out our survey for the Residence Inn West! It is very important to us to know how our guests' stay was. We try to go over and beyond to make sure our guest have a memorable stay. I see that in spite of "Mother Nature" sending us plenty of snow,... More 

Easton, Maryland
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed January 3, 2016

Enjoyed our 1-night stay here. Residence Inns are the best places to stay with dogs. And I didn't have to go far to pick up dinner. Quiet location with a comfortable bed, well-equipped kitchen, and grass nearby for dog walking. A studio Queen was big enough for two people and two dogs. No complaints at all.

Helpful?
Thank Liselle
RIRICWEGM, Front Office Manager at Residence Inn Richmond West End, responded to this review

Dear Liselle, Thank you for sharing your experience at the Residence Inn Richmond West End through the Guest Satisfaction Survey. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest, your feedback will be shared with the team to... More 

Level Contributor
73 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed December 31, 2015 via mobile

This Residence Inn was a great place to stay. We stayed in a penthouse suite and were pleased with our stay overall. I would rather give the hotel 3.5 stars, as updates are needed. New tile needs to be done in the bathrooms and the shower curtain in the upstairs bathroom had quite a bit of mildew. It's not bad... More 

Helpful?
Thank Catherine L
RIRICWEGM, Front Office Manager at Residence Inn Richmond West End, responded to this review

Dear Catherine L., Thank you for sharing your experience at the Residence Inn Richmond West End through the Guest Satisfaction Survey. With a mission to provide superior customer service, we take great pride in serving your needs and see that we may have fallen a little short of your expectations. As a valued guest, your feedback will be shared with... More 

Fairfield, Connecticut
Level Contributor
27 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed October 12, 2015

The hotel staff are wonderful but the rooms are not what I would expect from a Residence Inn. We are Gold Members and were surprised at the rooms. The room we are currently in has an air conditioner that sounds like it's about to take off - so very loud! We have debated (several times) whether we wanted to be... More 

Helpful?
Thank TripGypsy4U
RIRICWEGM, General Manager at Residence Inn Richmond West End, responded to this review

Thank you for choosing Residence Inn Richmond West End for your recent stay in Richmond. We pride ourselves in living the Marriott Residence Inn mission statement of memorable customer service. I also am glad to read that you,had a wonderful time at our hotel, and in the Richmond area. Again, I appreciate you taking the time to write us about... More 

Virginia Beach
Level Contributor
35 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed October 4, 2015

I stay at Residence Inns frequently. This is the first two story penthouse suites that I have seen with this chain. The room was very spacious and set up well for two couples. The front desk staff was extremely friendly and helpful. The breakfast was good and of a nice variety. I would definitely stay here again.

Helpful?
Thank vbtourist2004
RIRICWEGM, General Manager at Residence Inn Richmond West End, responded to this review

Thank you for choosing Residence Inn Richmond West End for your recent stay in Richmond. We pride ourselves in living the Marriott Residence Inn mission statement of memorable customer service. I also am glad to read that you, had a wonderful time at our hotel, and in the Richmond area. Again, I appreciate you taking the time to write us... More 

Level Contributor
6 reviews
5 of 5 stars Reviewed September 29, 2015 via mobile

I took my teenage daughter & two of her friends to a concert. And I couldn't believe what a WONDERFUL place this was. I had never stayed at a Residence inn before so I was a little worried that we were going to be disappointed. Far from disappointment we loved it. It was like a townhouse. The evening / night... More 

Helpful?
Thank Toni P
RIRICWEGM, General Manager at Residence Inn Richmond West End, responded to this review

Thank you for choosing Residence Inn Richmond West End for your recent stay in Richmond. We pride ourselves in living the Marriott Residence Inn mission statement of memorable customer service. I also am glad to read that you, had a wonderful time at our hotel, and in the Richmond area. Again, I appreciate you taking the time to write us... More 

Baltimore, Maryland
Level Contributor
4 reviews
5 of 5 stars Reviewed September 20, 2015

My 2 sisters and I stayed here for 2 nights for a sister's weekend. We had the penthouse suite with 2 bathrooms. I can't say enough good things about our stay. We were a short Uber ride from the downtown restaurants and bars. The staff was incredibly nice and accommodating. The room was awesome and a very good price. It... More 

Helpful?
Thank Debbie R
RIRICWEGM, General Manager at Residence Inn Richmond West End, responded to this review

Thank you for choosing Residence Inn Richmond West End for your recent stay in Richmond. We pride ourselves in living the Marriott Residence Inn mission statement of memorable customer service. I also am glad to read that you, had a wonderful time at our hotel, and in the Richmond area. Again, I appreciate you taking the time to write us... More 

Manassas, Virginia
Level Contributor
51 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
2 of 5 stars Reviewed September 17, 2015

Yes, that is an extreme opinion, but in room 612 on the ground level, it the furthest back corner, with dozens of hiding places for potential wrong doers. If you can secure a room up front near the office, OK. But if they try and put you in the "back 40", object and try and get a safer location. Otherwise,... More 

Helpful?
Thank MarcW38
RIRICWEGM, General Manager at Residence Inn Richmond West End, responded to this review

Thank you for choosing Residence Inn Richmond West End for your recent stay in Richmond. We pride ourselves in living the Marriott Residence Inn mission statement of memorable customer service. Unfortunately I see that we fell short on the placement of your guest suite upon arrival. Again, I appreciate you taking the time to write us about your stay, if... More 

Prince Georges County, MD
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed August 17, 2015 via mobile

Let me start by saying I love residence inn. This one was a little disappointing. Not much. The only problem was this property is very old. Need an update!! SOON!! Otherwise what a great stay! Pool nice.. Hotel very clean.. Staff was EXCELLENT!! Room was spacious.. Penthouse suite 2 bedroom. We had 2 adults and 3 children. The teenagers loved... More 

Helpful?
Thank Panthermomatl
RIRICWEGM, General Manager at Residence Inn Richmond West End, responded to this review

Thank you for choosing Residence Inn Richmond West End for your recent stay in Richmond. We pride ourselves in living the Marriott Residence Inn mission statement of memorable customer service. I also am glad to read that you and your family had a wonderful time at our hotel, and in the Richmond area. Again, I appreciate you taking the time... More 

Leesburg, Virginia
Level Contributor
91 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 stars Reviewed August 13, 2015

Stayed here while attending a school orientation...like the room layout but as others have stated, property is dated...with carpet stains. TV was nosy for certain channels...breakfast okay...Location to I-64 is good.

Helpful?
1 Thank Navigator556
RIRICWEGM, General Manager at Residence Inn Richmond West End, responded to this review

Thank you for choosing Residence Inn Richmond West End for your recent stay in Richmond. We pride ourselves in living the Marriott Residence Inn mission statement of memorable customer service. I also am glad to read that you and your family had a wonderful time at our hotel, and in the Richmond area. Again, I appreciate you taking the time... More 

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