We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 80 Richmond hotels

Residence Inn Richmond West End

3.0 of 5 Hotel   |   2121 Dickens Road, Richmond, VA 23230
Hotel website
Hotel deals
Hotel amenities
Save Saved
You added Residence Inn Richmond West End to your Saves list
Residence Inn Richmond West End
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
77%
Ranked #24 of 80 hotels in Richmond
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
Theo H
  • Overview
  • Reviews (72)
  • Photos (23)
  • Amenities
  • Q&A
  • Room tips (18)
  • Location
  • More
Write a Review

72 people have reviewed this hotel

Traveler rating
    27
    28
    10
    6
    1
See reviews for
23
10
6
27
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • Any
English first
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

Being in the hospitality industry it is difficult to impress me This place did. Whoever the manager is should get kudos they have hired the most friendly staff ever They all have high standards for cleanliness. Most important service Attention to details is evident in all aspects of their operation This place is setting the bar a lot higher I... More

Was this review helpful? Yes
New York City, New York
1 review
5 of 5 stars Reviewed May 31, 2014

Great staff and property!! Well maintained and very clean I really enjoyed my stay here and will be back for sure. The front desk staff is amazing!! The GM is a great guy and takes wonderful care of the guests. Thanks again!!

Was this review helpful? Yes
Suffern, New York
Top Contributor
100 reviews 100 reviews
23 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed April 14, 2014

We stopped overnight on our way to Hilton Head and found this hotel to be a great choice. The staff was friendly, the room was clean and breakfast was included. The price was great and the room had a full kitchen and sitting area. It was close to the highway so easy to continue our trip. I'm not sure about... More

Was this review helpful? Yes 1
Raleigh, North Carolina
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed April 12, 2014

I travel to Richmond for work quite a lot and stick to a few hotels. The Residence Inn is close to work and gives a good value for the money. Rooms are big and clean. Everything is well kept and the staff is friendly and helpful. Great for longer term stays since the rooms have a kitchen and are more... More

Was this review helpful? Yes 1
Grand Blanc, Michigan
Contributor
17 reviews 17 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 11, 2014

We stopped at this Residence Inn on our way to Baltimore. We were very pleased with the accommodations. Our room was clean and tidy as well as spacious. What impressed us most was the friendliness of the staff at the front desk. The man checking us in advised us to go ahead and grab a plate of food to take... More

Was this review helpful? Yes
Miami, Florida
2 reviews
4 of 5 stars Reviewed March 29, 2014

The building may be old on the outside but the interiors are modern and clean. The beds and baths are super clean so is the kitchen and provided utensils. No funky odors in the room or anything. Stayed in buildings 3 and 4 and WIFI is steady and 'Excellent'. Evening snacks and soda's in the front desk are nice. The... More

Was this review helpful? Yes
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed March 19, 2014

Clean rooms. Helpful staff. Walkable distance to few customer locations and there's a Denny's closeby. Hot breakfast - descent spread for a residence type hotel. The supporting staff at the breakfast in particular was friendly and customer oriented.

Was this review helpful? Yes
Purcellville, Virginia
1 review
5 of 5 stars Reviewed March 4, 2014

The staff at this hotel goes out of their way to accomodate your needs, they are very nice. This hotel is located in a safe, clean area on the West End about 10-15 minute form downtown and close to Short Pump also. The hotel grounds and room are very clean!

Was this review helpful? Yes
RIRICHWESTENDGM, General Manager at Residence Inn Richmond West End, responded to this review

Thank you so much for the wonderful review about your recent stay at the Residence Inn by Marriott, Richmond West End. We are delighted that you enjoyed your stay with us! It is very rewarding to hear that we have succeeded in offering the key hotel necessities: clean, quiet and friendly. Our Penthouse Suites are also a big hit with... More

Havertown, Pennsylvania
Contributor
12 reviews 12 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed February 9, 2014

This hotel made my family so happy. We booked the penthouse suite and boy it was nice. The suite that we had was a generous size loft with a fire place, modern kitchen and two king size beds. The floors on the two bathrooms are even heated. On top of that, the staff that waited on us during the breakfast... More

Was this review helpful? Yes 1
RIRICHWESTENDGM, General Manager at Residence Inn Richmond West End, responded to this review

Thank you for taking the time to share your recent experience at our hotel. We are so pleased to hear that your stay was, “the best”! Your comments have been shared with our staff as an encouragement to keep on delighting our guests. Please visit again soon! Warm Regards, Brandon L. Snuffer More

Portsmouth, Virginia
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed February 6, 2014

We were in the area for a 2 day seminar. Rip was the gentleman who welcomed us and checked us in. I requested room changes twice and it didn't phase him at all. He was so sweet and accommodating even walking across the property to exchange room keys with me! The room was wonderful with a lovely fireplace and small... More

Was this review helpful? Yes
RIRICHWESTENDGM, General Manager at Residence Inn Richmond West End, responded to this review

Thank you for your kind comments regarding my staff and the cleanliness of the hotel. We pride ourselves on maintaining a clean establishment, and ensuring that our guests receive exceptional customer service. I am grateful to hear that we were able to make your stay a pleasant one. Your feedback is greatly appreciated because I love sharing guest experiences with... More

Owners: What's your side of the story?
If you own or manage Residence Inn Richmond West End, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Residence Inn Richmond West End? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Residence Inn Richmond West End

Address: 2121 Dickens Road, Richmond, VA 23230
Phone Number:
Location: United States > Virginia > Richmond
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Richmond West End 3*
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Travelocity, Booking.com, Priceline, Marriott, Expedia, Tingo, BookingOdigeoWL, Hotels.com, Venere and Agoda so you can book your Residence Inn Richmond West End reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Residence Inn Richmond West End Hotel Richmond
Richmond Residence Inn

23 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (6)
Viewed
Room/suite (5)
Viewed
Other (1)

Management photos: Courtesy of the property manager

Viewed
All management photos (18)
Viewed
Room/suite (8)
Viewed
Hotel & grounds (2)
Viewed
Pool/beach area (1)
Viewed
Dining (1)
Viewed
Other (6)

Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style
#21 Business Hotel in Richmond
Hotel Class
Number of rooms
80

Questions & Answers

Enter your question for this accommodation's staff to answer. Other travelers may answer as well.
    Posting guidelines

    See which rooms travelers prefer