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All 82 Richmond hotels

Residence Inn Richmond West End

3.0 of 5 Hotel   |   2121 Dickens Road, Richmond, VA 23230
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76%
Ranked #24 of 82 hotels in Richmond
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 4 days ago
David A Winter Park, Florida
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78 people have reviewed this hotel

Traveler rating
    27
    32
    12
    6
    1
See reviews for
26
12
6
28
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
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English first
Winter Park, Florida
2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Having stayed at several Residence Inns, my hotel of choice, I was disappointed in this particular one. The significant issues regarding my disappointment were: the location, between a tire store and a closed Knights Inn, and the overall quality of the hotel. The facility is directly on a busy street, it lacks curb appeal. There is a lot of street... More

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Orlando, Florida
Top Contributor
55 reviews 55 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Everything was clean about the room, my only disappointment was there was an ash stand directly outside of our room on the 1st floor under the stairwell. I have allergies & asthma, I could smell this each time I came in & out of the room. other than that, everything was good!

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New York City, New York
Senior Contributor
46 reviews 46 reviews
28 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 1 week ago

Typical Marriott. Good place, good management and comfortable sleep. We stayed in the loft accommodation. It was a really nice experience. Rip was very courteous and was genuinely interested in making you feel comfortable. I wouldn't think twice if I am nearby. A no brainer if you are looking for an accommodation in the area.

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Washington DC, District of Columbia
Top Contributor
139 reviews 139 reviews
24 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here after a day at King's Dominion. The rooms are all separated into pods of 4 rooms--two on each floor. There's a pool and sand volleyball court on the property. There is also a Denny's about a block away--which is convenient if you arrive late and are hungry. The rooms look newly renovated with granite counter tops in... More

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Top Contributor
88 reviews 88 reviews
18 hotel reviews
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This should be higher than a 3 rating, but not quite a 4. I had difficulty finding it because it was late at night and it's on a mostly dark residential street. Despite my navigation saying I had arrived, I didn't see it. Only when I turned around to go into the Denny's/Day's Inn next door to inquire, did my... More

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RIRICHWESTENDGM, General Manager at Residence Inn Richmond West End, responded to this review

We are so pleased that you had a pleasant stay with us and doubly pleased that you took the time to share your experience. Thank you. It's good to know that you enjoyed so many of our amenities. Indeed, our guest suites provide the familiarity of your kitchen at home and are very spacious. Great parking advice too! Thank you... More

Edmond, Oklahoma
Contributor
17 reviews 17 reviews
6 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

The room is clean, furnishings are about a 3.5. Service and friendliness of staff is a 4. Breakfast buffet is a 5. For the money, it was a value. I'd stay here again if I couldn't find nicer for a discount.

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RIRICHWESTENDGM, General Manager at Residence Inn Richmond West End, responded to this review

Thank you very much for taking the time to share your experience. I am very happy to hear that our team members took such good care of you. We look forward to welcoming you back to the Residence Inn, Richmond West by Marriott! Warm Regards, Brandon L. Snuffer General Manager More

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 21, 2014

Being in the hospitality industry it is difficult to impress me This place did. Whoever the manager is should get kudos they have hired the most friendly staff ever They all have high standards for cleanliness. Most important service Attention to details is evident in all aspects of their operation This place is setting the bar a lot higher I... More

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RIRICHWESTENDGM, General Manager at Residence Inn Richmond West End, responded to this review

My team and I, always appreciate the positive comments left by the most important people in our world; our guests. We look forward to another opportunity to serve you, when you are in the Richmond area. Yours in Hospitality, Brandon L. Snuffer General Manager More

New York City, New York
1 review
5 of 5 stars Reviewed May 31, 2014

Great staff and property!! Well maintained and very clean I really enjoyed my stay here and will be back for sure. The front desk staff is amazing!! The GM is a great guy and takes wonderful care of the guests. Thanks again!!

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RIRICHWESTENDGM, General Manager at Residence Inn Richmond West End, responded to this review

Thank you for choosing the Residence Inn by Marriott - Richmond West. We're thrilled to hear that you enjoyed your stay. We take pride in providing a high level of service to every Guest. Thanks so much for your positive feedback. We hope to host you again in the future. Warm Regards, Brandon L. Snuffer GM More

Suffern, New York
Top Contributor
105 reviews 105 reviews
28 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed April 14, 2014

We stopped overnight on our way to Hilton Head and found this hotel to be a great choice. The staff was friendly, the room was clean and breakfast was included. The price was great and the room had a full kitchen and sitting area. It was close to the highway so easy to continue our trip. I'm not sure about... More

Was this review helpful? Yes 1
RIRICHWESTENDGM, General Manager at Residence Inn Richmond West End, responded to this review

We are so happy that you found us! Thanks so much for your compliments on your recent stay with us. We love hearing that our staff was friendly and helpful during your stay. Our staff loves giving our guests a warm welcome to the hotel and the area! Thank you again for taking a moment to give us feedback and... More

Raleigh, North Carolina
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed April 12, 2014

I travel to Richmond for work quite a lot and stick to a few hotels. The Residence Inn is close to work and gives a good value for the money. Rooms are big and clean. Everything is well kept and the staff is friendly and helpful. Great for longer term stays since the rooms have a kitchen and are more... More

Was this review helpful? Yes 1
RIRICHWESTENDGM, General Manager at Residence Inn Richmond West End, responded to this review

Thank you for such a nice review! It's so nice to hear of folks enjoying their stay. We are very proud of our Team and our Spacious Rooms. I always enjoy sharing these reviews with our team and this one will be no exception – we’ll be here next time you visit. Please come back and visit us again soon!... More

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Additional Information about Residence Inn Richmond West End

Address: 2121 Dickens Road, Richmond, VA 23230
Phone Number:
Location: United States > Virginia > Richmond
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Richmond West End 3*
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Also Known As:
Residence Inn Richmond West End Hotel Richmond
Richmond Residence Inn

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style
#20 Business Hotel in Richmond
Hotel Class
Number of rooms
80

Questions & Answers

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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