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All 82 Richmond hotels

Residence Inn Richmond West End

3.0 of 5 Hotel   |   2121 Dickens Road, Richmond, VA 23230
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Residence Inn Richmond West End
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Ranked #24 of 82 Hotels in Richmond
Certificate of Excellence 2014
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80 reviews from our community

Traveler rating
    28
    32
    13
    6
    1
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27
12
6
29
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
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English first
Alexandria
Top Contributor
98 reviews 98 reviews
26 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed here recently when attending a NASCAR event. We were very impressed by the friendliness of the staff during both check-in and check-out. We were fortunate to have one of the "penthouse" one-bedroom suites, which was really like having 2 bedrooms because the 2nd one (with its own bathroom) was in a loft area. We had two major complaints... More

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Ocala, Florida
Contributor
16 reviews 16 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed here for two (2) weeks and it was a wonderful place to be. The staff were excellent from "Rip" at the front desk (Tish & others) to the Housekeeping Staff to Maintenance to the Breakfast and Dinner staff, including "Brenda"....too many to mention individually. As we all know the staff makes any stay and especially for long-term. I... More

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RIRICHWESTENDGM, General Manager at Residence Inn Richmond West End, responded to this review

Wow, thank you for sharing your feedback! I am extremely proud that our Staff was able to make your stay an enjoyable one. I look forward to sharing your comments with the team. Please visit us again soon! Yours in Hospitality, The Team at the Residence Inn, Richmond West End More

Winter Park, Florida
2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Having stayed at several Residence Inns, my hotel of choice, I was disappointed in this particular one. The significant issues regarding my disappointment were: the location, between a tire store and a closed Knights Inn, and the overall quality of the hotel. The facility is directly on a busy street, it lacks curb appeal. There is a lot of street... More

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RIRICHWESTENDGM, General Manager at Residence Inn Richmond West End, responded to this review

We appreciate you taking the time to leave a review. We’re always looking for ways to improve and this feedback is extremely valuable in assessing areas for improvement. We take all comments from our guests very seriously. I would like to thank you for the comments in regards to the cleanliness and our friendly staff. We work very hard to... More

Orlando, Florida
Top Contributor
54 reviews 54 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Everything was clean about the room, my only disappointment was there was an ash stand directly outside of our room on the 1st floor under the stairwell. I have allergies & asthma, I could smell this each time I came in & out of the room. other than that, everything was good!

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RIRICHWESTENDGM, General Manager at Residence Inn Richmond West End, responded to this review

Thank you for taking time out of your day to leave a review. We always appreciate feedback from our guests. Your health is of the utmost importance to us. Please contact me on your next trip to Richmond and I will personally assist you with your accommodations. We look forward to seeing you! (804) 285-8200 and please ask for Brandon... More

New York City, New York
Senior Contributor
46 reviews 46 reviews
28 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Typical Marriott. Good place, good management and comfortable sleep. We stayed in the loft accommodation. It was a really nice experience. Rip was very courteous and was genuinely interested in making you feel comfortable. I wouldn't think twice if I am nearby. A no brainer if you are looking for an accommodation in the area.

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RIRICHWESTENDGM, General Manager at Residence Inn Richmond West End, responded to this review

Thank you so much for your kind review. We are indeed proud of Rip and our entire staff! We can’t wait to welcome you back to the Residence Inn by Marriott, Richmond West End! Warm Regards, Brandon L. Snuffer GM More

Washington DC, District of Columbia
Top Contributor
146 reviews 146 reviews
24 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed here after a day at King's Dominion. The rooms are all separated into pods of 4 rooms--two on each floor. There's a pool and sand volleyball court on the property. There is also a Denny's about a block away--which is convenient if you arrive late and are hungry. The rooms look newly renovated with granite counter tops in... More

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RIRICHWESTENDGM, General Manager at Residence Inn Richmond West End, responded to this review

Thank you for your comments on your recent stay with us. We are very happy to hear you had a comfortable place to stay in Richmond. Our staff is always pleased and happy with such good reviews and it helps them continue to do their jobs knowing their work is noticed. We always appreciate return customers and look forward to... More

Top Contributor
90 reviews 90 reviews
19 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed August 11, 2014

This should be higher than a 3 rating, but not quite a 4. I had difficulty finding it because it was late at night and it's on a mostly dark residential street. Despite my navigation saying I had arrived, I didn't see it. Only when I turned around to go into the Denny's/Day's Inn next door to inquire, did my... More

Was this review helpful? Yes 1
RIRICHWESTENDGM, General Manager at Residence Inn Richmond West End, responded to this review

We are so pleased that you had a pleasant stay with us and doubly pleased that you took the time to share your experience. Thank you. It's good to know that you enjoyed so many of our amenities. Indeed, our guest suites provide the familiarity of your kitchen at home and are very spacious. Great parking advice too! Thank you... More

Edmond, Oklahoma
Contributor
17 reviews 17 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 6, 2014

The room is clean, furnishings are about a 3.5. Service and friendliness of staff is a 4. Breakfast buffet is a 5. For the money, it was a value. I'd stay here again if I couldn't find nicer for a discount.

Was this review helpful? Yes
RIRICHWESTENDGM, General Manager at Residence Inn Richmond West End, responded to this review

Thank you very much for taking the time to share your experience. I am very happy to hear that our team members took such good care of you. We look forward to welcoming you back to the Residence Inn, Richmond West by Marriott! Warm Regards, Brandon L. Snuffer General Manager More

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 21, 2014

Being in the hospitality industry it is difficult to impress me This place did. Whoever the manager is should get kudos they have hired the most friendly staff ever They all have high standards for cleanliness. Most important service Attention to details is evident in all aspects of their operation This place is setting the bar a lot higher I... More

Was this review helpful? Yes 1
RIRICHWESTENDGM, General Manager at Residence Inn Richmond West End, responded to this review

My team and I, always appreciate the positive comments left by the most important people in our world; our guests. We look forward to another opportunity to serve you, when you are in the Richmond area. Yours in Hospitality, Brandon L. Snuffer General Manager More

New York City, New York
1 review
5 of 5 stars Reviewed May 31, 2014

Great staff and property!! Well maintained and very clean I really enjoyed my stay here and will be back for sure. The front desk staff is amazing!! The GM is a great guy and takes wonderful care of the guests. Thanks again!!

Was this review helpful? Yes
RIRICHWESTENDGM, General Manager at Residence Inn Richmond West End, responded to this review

Thank you for choosing the Residence Inn by Marriott - Richmond West. We're thrilled to hear that you enjoyed your stay. We take pride in providing a high level of service to every Guest. Thanks so much for your positive feedback. We hope to host you again in the future. Warm Regards, Brandon L. Snuffer GM More

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Additional Information about Residence Inn Richmond West End

Address: 2121 Dickens Road, Richmond, VA 23230
Location: United States > Virginia > Richmond
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Richmond West End 3*
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Also Known As:
Residence Inn Richmond West End Hotel Richmond
Richmond Residence Inn

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