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Residence Inn Richmond West End

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2121 Dickens Road, Richmond, VA 23230
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Residence Inn Richmond West End
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106 Reviews from our TripAdvisor Community

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Traveler rating
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    38
    17
    10
    1
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
  • All months
    (106)
  • Mar-May only
    (35)
  • Jun-Aug only
    (27)
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    (27)
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Contributor
17 reviews 17 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Could want for nothing more. Stayed here with my 2 dogs while at a dog show. They have doggie bags throughout the property. Also nice route for walking them. Located on a quiet street. Kitchenette makes it really easy. This place makes me feel right at home. Check in staff were friendly and helpful and rates in line with other... More 

Was this review helpful? Yes 1
RIRICWEGM, General Manager at Residence Inn Richmond West End, responded to this review

Dear Neo122, Thank you for taking the time to post a review about your experience during your stay at our hotel. My staff and I were delighted to receive your kind words of commendation for our hotel's amenities and services. We are so pleased that you found our hotel's location to be convenient, and our room rates to be reasonable.... More 

London, Ontario
Top Contributor
73 reviews 73 reviews
24 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Hotel seems a little dated. Be sure to ask for a room on ground level or you will have to carry everything up a flight of stairs. Room itself was huge. Could do with a refresh but nothing alarming. I've been to nicer hotels but would stay here again. Breakfast was ok. We were there over a weekend and people... More 

Was this review helpful? Yes
RIRICWEGM, General Manager at Residence Inn Richmond West End, responded to this review

Good evening Bindy5London_Ontario, Thank you for posting a brief review of your stay at our hotel. My staff and I are delighted that your stay overall was enjoyable. We truly apologize for our “dated” appearance, and are expected to undergo a full renovation at the end of 2015 into the beginning of 2016. As it is our goal to provide... More 

Roanoke, Virginia
1 review
2 of 5 stars Reviewed 2 weeks ago

This hotel might have been nice 20 years ago, but it's long past it's prime. The entrance to my room was in a dark corner and the surrounding sidewalk and walls were filthy. Inside the room, the dead bolt lock stuck closed, the swing lock was falling off the door and the curtains over the desk were damaged and wouldn't... More 

Was this review helpful? Yes
RIRICWEGM, General Manager at Residence Inn Richmond West End, responded to this review

Hello W3195NTrjs, I want to thank you for sharing your feedback on your recent experience during your stay at the Residence Inn Richmond West End. As a valued guest, your feedback is plays a crucial part in determining what we are doing right, what we are doing wrong, and how we can improve. Based on your comments, it appears there... More 

Orefield
Senior Contributor
43 reviews 43 reviews
15 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed May 25, 2015

Attending niece's graduation party from UVA, we needed a hotel close to my brother-in-law's house. We decided to go with the Marriott brand because of its consistency and we are happy to report that we were not disappointed. We reserved the "the penthouse suite" which is a second bedroom via a loft. The rooms were recently refurbished and nicely done.... More 

Was this review helpful? Yes
RIRICWEGM, General Manager at Residence Inn Richmond West End, responded to this review

Good morning TonyLehighValley, I would like to thank you for taking the time to post a review about your recent stay at my hotel on TripAdvisor. My staff and I were truly delighted to learn how great your experience was and how our amenities and services exceeded your expectations. We greatly appreciate you kind compliments, as your feedback is what... More 

Richmond
1 review
3 of 5 stars Reviewed May 13, 2015 via mobile

Clean and convenient, our second stay. However, the facilities are in dire need of renovation. Breakfast and welcoming staff wonderful, just really needs. Big REDO. Next time we go thru area we will travel extra 20 minutes to updated Residence Inn. Would give a 5 rating if renovated.

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RIRICWEGM, General Manager at Residence Inn Richmond West End, responded to this review

Good afternoon Karen A, Thank you for taking a moment to post a review about your recent experience at our hotel. We were delighted to receive your compliments on how clean and comfortable our facility was, as well as welcoming our staff was during your stay. I sincerely apologize about the hotel's obvisous need for a complete renovation, but please... More 

Clayton, North Carolina
Top Contributor
116 reviews 116 reviews
53 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed May 4, 2015

This residence inn was located in a great area for restaurants,entertainment and attractions. Every where we went was only 10 to 15 minutes from the hotel. This property is what you would expect from Marriott's high standards. The breakfast was good and the attendant was very helpful. Extra bonus is the office park across the street for walking after a... More 

Was this review helpful? Yes
RIRICWEGM, General Manager at Residence Inn Richmond West End, responded to this review

Good afternoon SoilDoctor, Thank you so much for your wonderful review about our hotel on TripAdvisor. My staff and I were delighted by how convenient you thought our location was to local restaurants and attractions. Also, we were pleased you were about to enjoy a walk, after your long trip, around the neighboring offices. As it is our commitment to... More 

Senior Contributor
24 reviews 24 reviews
18 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed May 1, 2015

I stayed here recently during a business trip. I was impressed by the friendliness of the staff during both check-in and check-out even after having trouble with my invoice, but OK happens. I had two major complaints -- the WiFi is absolutely horrible and the rooms are worn down and aged. You feel and see the age of the hotel... More 

Was this review helpful? Yes 1
RIRICWEGM, General Manager at Residence Inn Richmond West End, responded to this review

Good afternoon Juan Carlos M, Thank you for taking a moment to post a review on TripAdvisor about your recent experience at my hotel. I greatly appreciate you expressing your concerns about the inadequacy of the Internet and the aged appearance of our property and guestrooms. I truly understand how those subpar features can make a guest's stay, like yours,... More 

Roanoke, Virginia
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 22, 2015

I cannot say enough good things about the staff at the Residence Inn West in Richmond, VA. EVERYONE on the staff was top-notch in helping make our stay enjoyable. Both Brenda, your dining hostess, and Trish, at the desk were extremely friendly and welcoming. I really appreciate the evening Social complimentary snacks which were more than sufficient for a light... More 

Was this review helpful? Yes 1
RIRICWEGM, General Manager at Residence Inn Richmond West End, responded to this review

Good afternoon WesternVALady, Thank you so much for taking the time to post a review about your recent experience during your stay at our hotel. My staff and I were delighted to receive your kind praises of our service, and how accommodating our guestroom and amenities were. I will definitely be sharing your compliments with Brenda and Trisha, as well... More 

Rome
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed April 19, 2015

This hotel was designated for my class reunion, so I booked it sight unseen. I will ask our school not to recommend it again. The staff was very friendly, but that did not make up for the absence of basic comforts. Over a 3 night stay, the air conditioning in my room failed until the last night it simply roared... More 

Was this review helpful? Yes 1
RIRICWEGM, General Manager at Residence Inn Richmond West End, responded to this review

Good afternoon Janice W, I want to thank you for posting a review about your recent stay at our hotel. I was appalled to learn of the issues with the A/C unit, the TV, the door lock, the dirty glasses, the noisiness, and the outdated bathroom with in the guestroom you experienced. Please accept my sincere apology. I completely understand... More 

Piney Flats, Tennessee
Top Contributor
88 reviews 88 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed April 14, 2015

We checked in with no problems. Great room. Clerk was very helpful, especially in finding us a unique eating experience Her recommendation was better than she said. Good breakfast and very easy check out. Provided local Sunday paper - thanks.

Was this review helpful? Yes
RIRICWEGM, General Manager at Residence Inn Richmond West End, responded to this review

Good afternoon Don452, Thank you so much for taking the time to write a review about your recent stay at our hotel. My staff and I are delighted that your arrival and departure was easy and problem-free; the guestroom you stay in was comfortable; and the breakfast was satisfactory. In addition, your compliment on the evening associate's friendliness and helpfullness... More 

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