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SpringHill Suites Richmond Northwest

#20 of 89 Hotels in Richmond
Certificate of Excellence
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9960 Independence Park Drive, Richmond, VA 23233
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SpringHill Suites Richmond Northwest
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160 Reviews from our TripAdvisor Community

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Warwick, Rhode Island
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The rooms at Spring Hill Suites are very nice, good size and very clean. Bed was comfortable and room had a nice layout. I especially like the wet bar with mini fridge & microwave area. A sitting room with desk and flat screen t.v. which has viewing from either the bed or sitting area. Bathroom and sink area very spacious.... More 

Helpful?
Thank Auntie173
Danyel M, General Manager at SpringHill Suites Richmond Northwest, responded to this review

Thank you for taking the time to share your recent stay experience here at SpringHill Suites Richmond Northwest! We're pleased to hear of your overall impression with our new style and design, the layout, comfort and cleanliness of our spacious guest suites, in-room amenities, staff friendliness, and convenience of our location. We welcome you to join us again on your... More 

Kansas City, Missouri
1 review
5 of 5 stars Reviewed 5 days ago NEW

Very convenient location...Restuarants, Access to Highways, Grocery, Gyms etc... and still situated in a secluded location.... Clientele frequenting the hotel always very professional. Staff always attentive and accommodating. Manager, Danyel Melvin, epitomizes the perfect blend of professionalism, warmth and attentiveness. Front Desk attendants Tarrah and Alyssa make each visit to this hotel a welcoming that is more like a a... More 

Helpful?
Thank Louis M
Danyel M, General Manager at SpringHill Suites Richmond Northwest, responded to this review

Thank you for taking the time to share your recent experience here at SpringHill Suites Richmond Northwest! WOW! We're excited to hear of your overall impression with the convenience of our location, professionalism and attentiveness of our Service Delivery Team. We truly appreciate your feedback and compliments of Tarrah, Alyssa, and myself. Thank you for choosing to stay with us... More 

San Marcos, Texas
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

You did a great job accommodating me over the weekend. The room I stayed in was clean and I didn't have any issues with it. I really liked the set up of the rooms and I had plenty of space to lay out my things. The breakfast in the morning was a nice selection of hot and cold items. I... More 

Helpful?
Thank Seth F
Danyel M, General Manager at SpringHill Suites Richmond Northwest, responded to this review

Thank you for sharing your recent experience here at SpringHill Suites Richmond Northwest! We're pleased to hear of your enjoyment with your accommodations, cleanliness, layout & design of our guest suites, and complimentary breakfast buffet. We're looking forward to seeing you again on your next trip to Richmond, VA! More 

Massachusetts
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago via mobile

Hotel was used as a base for a club event. We stayed there and allowed us to cater in our team meals and also was very accommodating to us during my stay. The breakfast was good and the rooms and hotel were very clean. Would have liked to have had more than treadmill and elliptical in the fitness area. Prices... More 

Helpful?
Thank Not G
Danyel M, General Manager at SpringHill Suites Richmond Northwest, responded to this review

Thank you for sharing your recent stay here at SpringHill Suites Richmond Northwest! We're excited to hear of your overall impression with the cleanliness of our facility and complimentary breakfast buffet, and prices offered. We also appreciate your suggestion regarding our on-site fitness center. Thank you for choosing to stay with us. We're looking forward to your return in the... More 

Level Contributor
295 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
4 of 5 stars Reviewed December 24, 2015 via mobile

This is a great place to stay away from downtown Richmond. It has tons of restaurants and parking. The front desk is really nice and friendly. The rooms are in great condition. We got a room with a sofa bed and king size and it had a partition so we got some privacy while our son slept in the other... More 

Helpful?
Thank Arch L
Danyel M, General Manager at SpringHill Suites Richmond Northwest, responded to this review

Thank you for taking the time to share your recent stay experience here at SpringHill Suites Richmond Northwest! We're excited to hear of your overall impression with the layout and comfort of our spacious guest suites, friendliness of our staff, enjoyment of our complimentary hot breakfast, and convenience of our location. Please join us again on your next stop to... More 

Level Contributor
11 reviews
5 of 5 stars Reviewed December 21, 2015

The property is in excellent condition. Remodeled top to bottom and complete in April 2015. Did an excellent job. Front desk staffers very professional and friendly. Suites well appointed and very clean. Would recommend this property to anyone.

Helpful?
Thank Noslen1947
Danyel M, General Manager at SpringHill Suites Richmond Northwest, responded to this review

Thank you for taking the time to share your recent stay experience here at SpringHill Suites Richmond Northwest! We're excited to hear of your overall impression of our newly renovated property. We appreciate your compliments of our new style and decor, cleanliness of our suites, staff friendliness, and recommendations. We're looking forward to seeing you again on your next trip... More 

Deep River, Connecticut
Level Contributor
39 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed December 12, 2015

We were pleasantly surprised when we got to our room, to see the way it is laid out. The "living room" area is completely separate from the bedroom area. There was an additional sink with a microwave in the cabinet above and a refrigerator below. The bed and pillows were very comfortable and we had a sound sleep. For me,... More 

Helpful?
Thank TomDonna_11
Danyel M, General Manager at SpringHill Suites Richmond Northwest, responded to this review

Thank you for sharing your recent experience here at SpringHill Suites Richmond Northwest! We're excited to hear of your overall impression with the design and layout of our spacious guest suites, in room amenities, comfort of our pillows and bedding. We also appreciate you for pardoning our delivery trucks on Friday. We're happy to know you were able to get... More 

Boca Raton, Florida, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed November 29, 2015 via mobile

The service was terrible, and there was no management present. I literally was yelled at in the complimentary breakfast line, told to "move" my child while the man working there was sweeping, and then he took my chair and did not offer me another one. I took a picture of the front desk, because I was waiting for a manager... More 

Helpful?
Thank Catherine W
Danyel M, General Manager at SpringHill Suites Richmond Northwest, responded to this review

Thank you for taking the time to share your recent experience here at SpringHill Suites Richmond Northwest. We appreciate you bringing your concerns to our attention. It's disappointing to hear of our Service Delivery Failure. Please know we do care. Your concerns are important to us and will be addressed. We sincerely apologize for the lack of service you received.... More 

Washington DC, District of Columbia
Level Contributor
34 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed November 27, 2015 via mobile

I stayed here with my family on Thanksgiving night after visiting more family in Richmond. Overall we weren't very pleased. The fitness room was extremely tiny, with two treadmills and one elliptical. There were giant mirrors to make the room seem bigger, but it only made the room more claustrophobic. I don't think they can expand the room in any... More 

Helpful?
Thank Bailey M
Danyel M, General Manager at SpringHill Suites Richmond Northwest, responded to this review

Thank you for taking the time to share your recent experience here at SpringHill Suites Richmond Northwest! We truly appreciate you bringing your concerns to our attention. Feedback such as this allows continuous improvement. We're pleased to hear of your overall happiness with our Service Delivery Team. We strive to exceed our guests expectations and the "Voice of the Customer"... More 

Orlando, Florida
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed November 15, 2015

We are currently staying at this property and have been disappointed with the various problems in the room as well as the lack of concern from the front desk when housekeeping issues where reported. The closet door is broken and impossible to close , the dresser drawers don't close unless pushed very hard, several times. Additionally we have yet to... More 

Helpful?
Thank sjck2015
DeAndre M, Manager at SpringHill Suites Richmond Northwest, responded to this review

Good Evening, We want to sincerely apologize for not taking the time to acknowledge your Elite status as a Platinum guest. It is an opportunity for improvement that we did not meet your expectations. We also did not show empathy in regards to your needs. For those areas of opportunity, we apologize. Our goal is to exceed our Brand Standards... More 

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