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All 82 Richmond hotels

SpringHill Suites Richmond Northwest

2.5 of 5 Hotel   |   9960 Independence Park Drive, Richmond, VA 23233
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85%
Ranked #20 of 82 hotels in Richmond
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 6 days ago
Highway_Marker San Antonio, Texas
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  • Reviews (113)
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113 people have reviewed this hotel

Traveler rating
    53
    44
    11
    4
    1
See reviews for
52
21
8
19
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
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English first
San Antonio, Texas
Senior Contributor
46 reviews 46 reviews
31 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

This was the 5th and last hotel we stayed at during a week trip through the northern half of Virginia. It was also the cheapest of the five and we wish we had paid a little more to stay at an alternative property. Our room was clean but the bathroom was small, the beds and sitting-area furniture were uncomfortable, and... More

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Durham, North Carolina
1 review
2 of 5 stars Reviewed 1 week ago

If you are used to sleeping on concrete this hotel will pass but the Bed was hard as a rock and covers were paper thin. Room was small and only one tv for bedroom and living area. No real drapes. Worst Springhill Suites we ever stayed in. My back was killing me next morning. Sleeping on floor would have been... More

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Reidsville, North Carolina
1 review
4 of 5 stars Reviewed 2 weeks ago via mobile

First time staying at a Spring Hill Hotel. Staff was friendly, Rooms were spacious, Bathroom was clean.The only thing that stopped me from giving a 5 was the walls are thin..next time I will ask for a room on the top floor.Other than that I will definitely stay here again.:)

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Egham
Top Contributor
152 reviews 152 reviews
78 hotel reviews
403 helpful votes 403 helpful votes
3 of 5 stars Reviewed July 3, 2014 via mobile

This hotel was quite nice and reception staff are friendly. There are a few restaurants close by. The actual room was quite small but there was a lounge area. The bed was quite comfortable. The bathroom was OK and the washbasin was in the bedroom area. Breakfast was good. The room wasn't cleaned very well.

Was this review helpful? Yes 1
shsrichmondnwgm s, General Manager at SpringHill Suites Richmond Northwest, responded to this review

Thank you for your recent stay. I am glad you enjoyed your stay and I will be following up with housekeeping in regards to your comment. More

Charlottesville, Virginia
Contributor
13 reviews 13 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 3, 2014

The hotel is clean and located right beside a breakfast restaurant. It is in a good location near Short Pump mall and near lots of shopping and restaurants. The staff was friendly and the rooms were spacious. There is free wi-fi that worked well. We didn't make it to the free breakfast. The beds were not so comfortable. I didn't... More

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baltimore
Contributor
15 reviews 15 reviews
11 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed June 28, 2014

I stayed here with my AAU team for camp at VCU. We were about 15 mins from the canpus. Great area, breakfast was ok. But all in all a great hotel. The night clerk was excellent and resourceful. I had 10 16 yr old boys that I had to manage.

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Roanoke, Virginia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed June 26, 2014

The walls are paper thin. We could hear the folks above us and next to us, making it difficult to get to bed. This is my biggest complaint as I like a quiet hotel. The photos of the gym and pool online (from several different websites including here) are fake. They look nothing like they're portrayed. The exercise room is... More

Was this review helpful? Yes 1
shsrichmondnwgm s, General Manager at SpringHill Suites Richmond Northwest, responded to this review

I am writing to extend my apologies for the problems that arose during your recent stay at the SpringHill Suites by Marriott. It is apparent from your comments that the level of service we provided was not acceptable. I thank you for taking the time to inform me of these issues. I assure you the information you left has been... More

Beaverton, Oregon
1 review
4 of 5 stars Reviewed June 20, 2014

If we were ever in this area again we'd definitely stay here. The decor is pleasing, the room clean, the bed very comfortable. The only area we felt needed attention was the small space for the breakfast buffet items. Every staff person we encountered was friendly and helpful. Staff would even inquire about my husband who was recovering from a... More

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Lawrence, Kansas
Contributor
13 reviews 13 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed June 11, 2014

We were a family of 8. I booked two rooms for a long weekend. Each room had two double beds and a full size food out sofa. The property is newer so everything is up to date. The rooms were spacious, clean and comfortable. The indoor pool was small but adquate and the hot tob was a nice feature. They... More

Was this review helpful? Yes 1
Fairfax, VA
Senior Contributor
31 reviews 31 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed June 9, 2014

Friendly very accommodating staff. Neat and clean -- easy access to highways and shopping. Breakfast was very good and lots to choose from, the hotel was very busy and crowded and they opened a small conference room up so there was room for us to sit and eat together. When the bus emptied of the high school kids who were... More

Was this review helpful? Yes 1
shsrichmondnwgm s, General Manager at SpringHill Suites Richmond Northwest, responded to this review

Thank you so much for your kind words. It is always great to hear when we have met our goals to exceed valued guests, such as yourself, expectations. We look forward to welcoming you back to Richmond for your next reunion! More

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Additional Information about SpringHill Suites Richmond Northwest

Address: 9960 Independence Park Drive, Richmond, VA 23233
Phone Number:
Location: United States > Virginia > Richmond
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — SpringHill Suites Richmond Northwest 2.5*
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Also Known As:
Springhill Suites Richmond Northwest Hotel Richmond

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style
#16 Family Hotel in Richmond #17 Business Hotel in Richmond
Hotel Class
Number of rooms
80

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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