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All 82 Richmond hotels

SpringHill Suites Richmond Northwest

2.5 of 5 Hotel   |   9960 Independence Park Drive, Richmond, VA 23233
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Ranked #26 of 82 Hotels in Richmond
Certificate of Excellence 2014
A recent review
5 of 5 stars Reviewed December 3, 2014
cainesd Rock Hill, South Carolina
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122 reviews from our community

Traveler rating
    56
    48
    12
    5
    1
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54
22
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Rock Hill, South Carolina
Senior Contributor
34 reviews 34 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 3, 2014

Love the staff at this property. Friendly helpful people starting with management team. Front desk staff is great. Even housekeeping is very friendly. Really enjoyed it. Breakfast is also good. I will definitely stay here again.

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Liptovsky Mikulas, Slovakia
Top Contributor
82 reviews 82 reviews
51 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed November 24, 2014

We stay there 1 night during our travel to Virginia, Hotel was nice,room with all needed amenities for 4 people. I was alone :-). Staff helpfull. For me as european guy looks like good american standard. Breakfest was include in price. I have just one reflextion from my side / breakfest. It was big assortment of bakery products, except that... More 

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Washington DC, District of Columbia
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 11, 2014

Stayed one night while our son was playing in a college rugby tournament at University of Richmond. Rooms were clean and service was very nice. One problem was that this hotel was also having a birthday party in the lobby and several teams from a local soccer tournament were staying there. While the hotel staff tried to stop them the... More 

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Minneapolis, Minnesota
Senior Contributor
49 reviews 49 reviews
13 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed October 25, 2014

We were very pleased with our 3 nites stay. I like a firm bed and found the bed to be comfortable. The breakfast had a wide variety of selections which even changed each day. I missed having a sink in the bathroom ( it's in an area right outside the bathroom) but other than that the bathroom was fine and... More 

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Bucks County, Pennsylvania
Senior Contributor
31 reviews 31 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed October 17, 2014

This was my first stay at this property and i would definitely book again when I return to Richmond. The hotel is very conveniently located off I-64 within striking distance of both downtown and the Short Pump area. The hotel has a "new" appearance so I am surprised to see reviews stretching back several years. As a business traveler, the... More 

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shsrichmondnwgm s, General Manager at SpringHill Suites Richmond Northwest, responded to this review

Dear Chuck, Thank you so much for all of your kind words about our property. We are actually coming up on our 7th year anniversary and have renovations scheduled to begin this January - so it is always great to hear that we still look "new"! We are pleased to hear that you enjoyed your stay with us and look... More 

Forest, Virginia
Top Contributor
177 reviews 177 reviews
46 hotel reviews
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed October 14, 2014

This hotel is tucked away in a nice area of Richmond, near Short Pump shopping. The service at the front desk was excellent. The rooms were clean and the free breakfast was standard. The only issue that I encountered is the side door not working when accessing with your room key. I brought this up to the front desk and... More 

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shsrichmondnwgm s, General Manager at SpringHill Suites Richmond Northwest, responded to this review

Dear adharris0915, Thank you for choosing our property during your recent travel to Richmond. We are so glad that you enjoyed your stay and appreciate the kind words about our staff. I am sorry to hear that the side door was not working properly at the time of your stay, but we appreciate you bringing it to our attention -... More 

Delaware, USA
Contributor
13 reviews 13 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 17, 2014

We were competing in a BBQ competition nearby and booked this hotel for 2 nights for my wife. While I slept next to my smoker the 1st night, I did sleep and eat here the second day. The rooms were very clean and unlike some other reviews, I thought the bed was very comfortable. The bathroom was a decent size... More 

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shsrichmondnwgm s, General Manager at SpringHill Suites Richmond Northwest, responded to this review

Dear rtempman, Thank you for staying with us. We are so happy to hear that our hotel exceeded your expectations and you were able to enjoy an evening of rest and relaxation after your competition. We hope you did well and will keep us in mind for any future BBQ competitions in the area! Lori Beggarly General Manager shs.ricnt.gm@marriott.com More 

Virginia Beach, Virginia
Top Contributor
51 reviews 51 reviews
19 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed September 16, 2014

This hotel was in a safe and decent spot right off 295 and close to Downtown Richmond. It had a great location nearby shopping, eating, and VCU. The room was clean, but beds and furniture were not very comfortable. Breakfast was always fully stocked and service was pretty good. They could probably just upgrade on a few things to be... More 

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shsrichmondnwgm s, General Manager at SpringHill Suites Richmond Northwest, responded to this review

Yasmin: Thank you for staying with us. We are happy to hear that our property met your needs and was conveniently located to everything you desired in the area. We have upcoming renovations to receive the newest of the SpringHill designs scheduled for January 2015 - we hope to welcome you back to see them! Lori Beggarly General Manager shs.ricnt.gm@marriott.com More 

2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 22, 2014

Not up to Standards of other Spring Suites - very disappointed - trash can in lobby was overflowing, mattress was horrible, over crowded breakfast area, smokers outside near the entrance, old towels...Mr. Marriott would be ashamed if he knew

Was this review helpful? Yes 1
shsrichmondnwgm s, Manager at SpringHill Suites Richmond Northwest, responded to this review

Firstly, on behalf of everyone here at the Springhill Suites, I'd like to formally apologize for the unsatisfactory quality of your stay. We here at the Springhill try to maintain our guests' expectations of presentation and cleanliness in accordance with the Marriott brand. I appreciate you bringing this to our attention. If we are ever honored to have you stay... More 

San Antonio, Texas
Senior Contributor
46 reviews 46 reviews
31 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed August 14, 2014

This was the 5th and last hotel we stayed at during a week trip through the northern half of Virginia. It was also the cheapest of the five and we wish we had paid a little more to stay at an alternative property. Our room was clean but the bathroom was small, the beds and sitting-area furniture were uncomfortable, and... More 

Was this review helpful? Yes 1
shsrichmondnwgm s, Manager at SpringHill Suites Richmond Northwest, responded to this review

Firstly, I'd like to apologize for the quality of your visit. We here at the Springhill Suites strive to ensure that our guests' needs are not only met but exceeded. We greatly appreciate you taking the time to provide us with feedback we will use to better our establishment and hope you stop by again soon to see our improvement. More 

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Additional Information about SpringHill Suites Richmond Northwest

Address: 9960 Independence Park Drive, Richmond, VA 23233
Location: United States > Virginia > Richmond
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — SpringHill Suites Richmond Northwest 2.5*
Number of rooms: 80
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Also Known As:
Springhill Suites Richmond Northwest Hotel Richmond
Hotel Style:
#16 Business Hotel in Richmond
#20 Family Hotel in Richmond

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