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Courtyard Boston Lowell/Chelmsford

3.0 of 5
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30 Industrial Avenue, East, Lowell, MA 01852
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Courtyard Boston Lowell/Chelmsford
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Ranked #1 of 2 Hotels in Lowell
A recent review
3 of 5 stars reviewed 1 week ago
chasinUpstateNewYork finger lakes NY
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86 reviews from our community

Traveler rating
    15
    35
    29
    4
    3
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20
11
7
38
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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finger lakes NY
Top Contributor
171 reviews 171 reviews
26 hotel reviews
81 helpful votes 81 helpful votes
3 of 5 stars Reviewed 1 week ago

I've been visiting the Lowell area recently (four visits in the last month or so) and after my 1st visit, I saw the Courtyard so decided to stay there next visits. Getting a reservation is difficult even using the Marriott ap on my phone. 1st visit was typical Courtyard. The lobby / breakfast area is the old style; I've come... More 

Was this review helpful? Yes
Michael L, General Manager at Courtyard Boston Lowell/Chelmsford, responded to this review

Good day, I hope this message finds you well. I would like to sincerely thank you for choosing to stay with us while visiting the Lowell area. We strive to meet the needs of our past, present and future guests. I would like to sincerely apologize for our inability to extend your reservation while staying with. I can understand how... More 

Vermont
Senior Contributor
27 reviews 27 reviews
20 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed March 31, 2015

Average. Clean, but not outstandingly so; comfortable but not exceptional in any way. Towels were very worn; bathroom was dated; check-in service was nonchalant and disinterested in our arrival. We had just arrived from a Transatlantic flight and I was carrying my sleeping daughter, but no effort was made to help me with my bags even though I was obviously... More 

Was this review helpful? Yes 1
Michael L, General Manager at Courtyard Boston Lowell/Chelmsford, responded to this review

Good day, I would like to thank you for choosing to stay at the Lowell Courtyard by Marriott while visiting the area. I also want to thank you for taking the time to complete this on-line review regarding your stay with us. We are constantly trying to enhance our guests stay and your feedback allows us to do that. I... More 

Senior Reviewer
6 reviews 6 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 14, 2015

We were pleasantly surprised with our booking! We had a concert to go to at the Tsongas Center at UMASS Lowell and decided to stay over night. We were only 10 mins away from the arena which was very convenient. Our room (205) was clean, beds were very comfortable, bathroom was very clean. We requested extra towels and pillows, online... More 

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Michael L, General Manager at Courtyard Boston Lowell/Chelmsford, responded to this review

Good day Jcawgs, I hope you are doing well and had safe travels while visiting the snow area of Lowell. I would like to sincerely thank you for choosing to stay with us while attending a concert in the area. I also want to thank you for taking the time to complete this on-line survey regarding your stay with us.... More 

Saint Louis, Missouri
Top Contributor
69 reviews 69 reviews
25 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed February 4, 2015

The hotel is a little older and does feel not quite up to Courtyard standards for building and room size, but the rooms were appointed with standard Courtyard set-ups, including a comfortable bed and work chair. The bathroom was small but fine for one person on business travel (would be less comfortable if traveling with a family). The breakfast buffet... More 

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Michael L, General Manager at Courtyard Boston Lowell/Chelmsford, responded to this review

Good day Michele L, I hope that you are having a great day so far. I would like to sincerely thank you for choosing to stay at the Lowell Courtyard by Marriott while visiting the area. I would also like to thank you for taking the time to complete this on-line review regarding your stay with us. We are constantly... More 

new york
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed January 31, 2015

Room is a little tight, but he beds were very comfortable, and everything was very clean. Check in was easy and the staff was friendly. Only stayed one night so can't speak about the food or other amenities. Would definitely stay again if I was in the area.

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San Diego, California
Top Contributor
186 reviews 186 reviews
40 hotel reviews
72 helpful votes 72 helpful votes
3 of 5 stars Reviewed January 6, 2015

We are both Platinum status and we've seen our share of Marriott properties to know when one doesn't measure up. We stayed here for close to a week over the holidays and were disappointed at the lower quality standard used to construct the hotel. The room was small even by Courtyard standards. The King bed left about 18" to get... More 

Was this review helpful? Yes 1
Michael L, General Manager at Courtyard Boston Lowell/Chelmsford, responded to this review

Good afternoon Mr_Firestone, I hope that you are having a great day so far. I would like to thank you for choosing to stay at the Lowell Courtyard by Marriott while visiting the area. I would also like to thank you for taking the time to complete this on-line review regarding your stay with us. We are constantly trying to... More 

Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 20, 2014

I agree the hotel has seen much traffic, however, I found it to be clean, bright lighting and maintained. Staff was friendly . There isn't much to offer in the area, location good for my business. Parking with good lighting, which so many hotels neglect. The room is small, matter of fact you can't close the bathroom door if you... More 

Was this review helpful? Yes 1
Hudson, Massachusetts
Top Contributor
476 reviews 476 reviews
52 hotel reviews
181 helpful votes 181 helpful votes
3 of 5 stars Reviewed December 10, 2014

Clean, definitely. Front desk after 8 - scary attitude and just not what I am used to in a Courtyard. I have one more night to go... we'll see. Smells clean, and the bed I'm typing on is comfortable. Room is TIGHT. I asked for a better/bigger room if available - well I tried, but she cut me off and... More 

Was this review helpful? Yes 1
Michael L, General Manager at Courtyard Boston Lowell/Chelmsford, responded to this review

Good morning Mrs. V, I hope that you are having a great day so far. I would like to thank you for choosing to stay with us here at the Lowell Courtyard by Marriott while visiting the area. I would also like to thank you for taking the time to complete this on-line review regarding your stay with us. We... More 

Lebanon, New Hampshire
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed December 8, 2014

we loved the courteous/helpful staff! they made our stay great. Gave us the number for the best cab company and then later the numbers for delivery...and some hot sauce! The beds and rooms are very stylish and extremely comfortable! we enjoyed our trip!

Was this review helpful? Yes
Michael L, General Manager at Courtyard Boston Lowell/Chelmsford, responded to this review

Good afternoon metalhippiemom, I hope that you are having a great day so far. I would like to thank you for choosing to stay at the Lowell Courtyard by Marriott while attending a concert in the area. I would also like to thank you for taking the time to complete the on-review regarding your stay with us. We are constantly... More 

USA
Senior Contributor
40 reviews 40 reviews
35 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed November 18, 2014

The room was very clean and comfortable. I thought the staff was a bit short on words -- they weren't particularly rude, nor were they particularly friendly. When I got to my room, I couldn't figure out how room service worked -- they provide a menu for the local Chili's, but no phone number. I had to call the desk... More 

Was this review helpful? Yes
Michael L, General Manager at Courtyard Boston Lowell/Chelmsford, responded to this review

Good day, I hope that you are having a great day so far. I would like to thank you for choosing to stay here at the Lowell Courtyard by Marriott while visiting the area. I would also like to thank you for taking the time to complete this on-review regarding your stay with us. We are constantly trying to enhance... More 

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