I had a show in Lowell on March 21st and reserved a room for the night of Saturday, March 21st. The rate was $149, pretty steep especially for a standard room with a view overlooking the parking area. Still, I booked the room. When I checked in, it was around 2:30am on Sunday morning and I received my key to...
more
I am very sorry for the inconvenience that you have faced in the hotel during your recent visit; it was unfortunate that your room was not at the temperature that it should been. I am especially sorry for the cold and unacceptable response that you received during your Room Service experience. That is definitely not up to our standards. However,...