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All 17 Cambridge hotels

Sheraton Commander Hotel

16 Garden St, Cambridge, MA 02138
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Ranked #16 of 17 hotels in Cambridge
A recent review
5 of 5 stars reviewed yesterday
IGot2Babe Wilmington, Delaware
  • Reviews (372)
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372 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (60)
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English first
Wilmington, Delaware
Senior Contributor
48 reviews 48 reviews
9 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed yesterday NEW

I have to admit my stay was not on my dime. I was here for 4 nights while attending a conference a Harvard. The location is great - just a few lovely blocks away from everything. I found the hotel to be very quiet and peaceful. My room ( a double, no kings left) was fine for me and would... More

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Tampa, Florida
Top Contributor
60 reviews 60 reviews
11 hotel reviews
50 helpful votes 50 helpful votes
2 of 5 stars Reviewed 1 week ago

Came on a three day conference at Harvard. When I walked in I knew there was going to be a bit of a suboptimal experience as there were two women at front desk with no customers and neither looked at me as I approached the desk. After about 15 seconds standing there one looked up and said "over here" without... More

Was this review helpful? Yes 2
mkne21, General Manager at Sheraton Commander Hotel, responded to this review

Dear TravelMaster6456, Thank you for offering honest feedback from your recent stay with us. I'm sorry we did not meet your expectations in regards to arrival welcome. Please contact me at michael.guleserian@sheratoncommander.com so I can learn the specifics of your experience and understand better how to correct any service issues that may exist. Warm Regards, Michael Guleserian General Manager More

Loch Arbour, New Jersey
Top Contributor
71 reviews 71 reviews
14 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 1 week ago

Just spent two nights here and was very pleased in a number of ways. The staff and service couldn't have been better (my AC wasn't working when I returned to my room. A maintenance man came within a few minutes and changed the battery), room was nice and comfortable and has a Starwood member I had access to the Club... More

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mkne21, General Manager at Sheraton Commander Hotel, responded to this review

Dear Marygo3, Thank you for your TripAdvisor review! Thank you for recognizing our team and the service they provide. It's great that you were able able to take advantage of our Sheraton Club Lounge. We recently upgraded the room and the food offerings. I'm glad you enjoyed it. We look forward to our room renovation beginning in the 4th quarter... More

Buenos Aires, Argentina
Contributor
19 reviews 19 reviews
15 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for three weeks while studying at Harvard. Not fancy, not cool, but certainly reliable. Quite good mid range option. Attentive hotel staff. Good bar & restaurant downstairs. Club lounge perhaps a bit small, but it will do. Elevators and hotel entrance a bit dated.

Was this review helpful? Yes
mkne21, General Manager at Sheraton Commander Hotel, responded to this review

Dear Tomas Q, Thank you for offering feedback from your 3 week stay at our hotel. Thank you for your comments about our friendly team. I'm glad you had an opportunity to dine in our restaurant, Nubar. We look forward to you coming back. Warmly, Michael Guleserian General Manager More

San Francisco, California
Top Contributor
100 reviews 100 reviews
25 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We came back to the Sheraton Commander for the second time, and were basically happy with it, although less so. Our room was dreary and dark, but the mattress and pillows were very comfortable. The A/C sounded like a washing machine on its spin cycle. A note on our bed indicated that they are going to be doing a renovation... More

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mkne21, General Manager at Sheraton Commander Hotel, responded to this review

Dear 1karen1, Thank you for taking time to give feedback from your stay at the Sheraton Commander. I'm glad you enjoyed your stay and were able to take advantage of the Sheraton Club Lounge. We recently upgraded the room and the food. It's nice that you have seen the improvement. Additionally, I'm glad you had a restful sleep in our... More

2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

My recent stay at the Sheraton Commander was fine, but not great. As a regular returning customer, you would think that they would want to make me happy.... not the case. The room I was assigned, was oddly configured, without enough room for me to stretch daily, so I wanted a different room. I have been here many times, this... More

Was this review helpful? Yes 1
mkne21, General Manager at Sheraton Commander Hotel, responded to this review

Dear Charles Chip M, Thank you for your online review and your continued loyalty. Thank you for your comments about our clean hotel and courteous staff. I'm sorry the room was not what you had expected. Feel free to contact me directly at michael.guleserian@sheratoncommander.com for further assistance with room assignment availability for the next time you visit . Warm regards,... More

Lexington
Senior Contributor
35 reviews 35 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

A 5min stroll from Harvard Yard this hotel is very convenient to the Harvard scene. Easy valet parking (for an additional $31), nice lobby, very comfortable rooms with quality bedding, good TVs, and nice bathrooms. The only thing missing was a mini fridge and microwave.

Was this review helpful? Yes
mkne21, General Manager at Sheraton Commander Hotel, responded to this review

Dear Jenny M, Thank you for your TripAdvisor review. It's nice to read that our hotel worked well with your needs. I'm glad you enjoyed our location and rooms. We do offer refrigerators to be sent to your room upon request. Please come visit us again soon. Warmly, Michael Guleserian General Manager More

Melbourne, Australia
Senior Contributor
28 reviews 28 reviews
24 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stayed here on business for 5 nights. It is a lovely hotel with great customer service and all the facilities you need for work. A very comfortable hotel.The rooms are very spacious, huge beds, amazingly comfortable linen, and rooms are furnished with modern facilities including a coffee machine. I slept very well, it was quiet. Great location - 5... More

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mkne21, General Manager at Sheraton Commander Hotel, responded to this review

Dear Anna H, Thank you for your wonderful comments about your recent visit with us. Thank you for choosing the Sheraton Commander for your week long business trip. I appreciate your comments about our service and I'm glad you liked our location, our rooms, our comfortable Sheraton Sweet Sleeper Beds and It's great to hear that you kept active by... More

Bath
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Gosh, this hotel is difficult to review. There were some rays of sunshine. Wonderful reception staff member who helped us to figure out how to order pizza from Dominos at 1am, I am thinking about you! Nothing wrong with the hotel staff. Fundamentally there was nothing wrong with the hotel, despite a general sense that we were insufficiently well-heeled to... More

Was this review helpful? Yes
mkne21, General Manager at Sheraton Commander Hotel, responded to this review

Dear mmmtt, Thank you for your Tripadvisor review. I truly appreciate your kind comments about or staff. We are planning a renovation of our guestrooms that is scheduled to begin in December. We look forward to you coming back to see the positive changes we are making to our property. Warm Regards, Michael Guleserian General Manager More

Waterloo, Canada
Contributor
12 reviews 12 reviews
11 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed here for a few nights while attending a conference at nearby Harvard University (staying on the SPG floor). It was a fantastic room: decent coffee, good lighting, and most importantly, a very good work space. It's only about five or so minutes from the Harvard T station, which is also nice. The service was impeccable. While it was... More

Was this review helpful? Yes
mkne21, General Manager at Sheraton Commander Hotel, responded to this review

Dear Toronto_researcher, Thank you for taking time to complete a survey from your recent stay with us. It's great to hear you enjoyed your stay, our location and our service. I'll be sure to pass on your kind comments to my team. We look forward to welcoming you back the next time you visit Cambridge. Warmly, Michael Guleserian General Manager More

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Additional Information about Sheraton Commander Hotel

Address: 16 Garden St, Cambridge, MA 02138
Phone Number:
Location: United States > Massachusetts > Cambridge
Price Range (Based on Average Rates): $$$
Reservation Options:
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Also Known As:
Sheraton Cambridge
Cambridge Sheraton

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style
#12 Family Hotel in Cambridge
Official Description (provided by the hotel)
The Sheraton Commander is a Harvard Square landmark on Cambridge Common. Our luxurious hotel is by Fenway Park, Freedom Trail, and downtown Boston. We have elegant event space for wedding & meetings. ... more   less 
Number of rooms
175

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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