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All 18 Cambridge hotels

Sheraton Commander Hotel

16 Garden St, Cambridge, MA 02138
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Ranked #16 of 18 Hotels in Cambridge
A recent review
5 of 5 stars reviewed 1 week ago
Randy S Lutz, Florida
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395 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Boston, Massachusetts
2 reviews
1 of 5 stars Reviewed 6 days ago NEW

My Canada Goose winter jacket was stolen from the hotels coat room. I requested to move it into the auditorium where my event was being held but hotel management assured me the coat room was "being watched" and refused my request to move it. Fast forward an hour later and my coat is gone and they claim there's no way... More

Was this review helpful? Yes
mkne21, General Manager at Sheraton Commander Hotel, responded to this review

Dear BarronPhotography, Thank you for taking time to offer honest feedback from your experience at our hotel. Please contact me directly at michael.guleserian@sheratoncommander.com so I can learn the details of your experience and assist with your lost jacket. Warm regards, Michael Guleserian General Manager More

Lutz, Florida
Top Contributor
53 reviews 53 reviews
37 hotel reviews
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed 1 week ago

Some of the previous reviews of this hotel concerned me a bit before our stay. While I respect others' opinions, I have to disagree some. Yes, this is an old building, built in 1927. It has not had a major renovation recently though it appeared very well maintained. We enjoyed the warm woods and tones. It was a classic. As... More

Was this review helpful? Yes
mkne21, General Manager at Sheraton Commander Hotel, responded to this review

Dear Randy S, Thank you for offering detailed feedback about your recent stay with us. I was happy to read that you appreciated our historic building, our location and our Sheraton Sweet Sleeper Beds. I'm glad you had an opportunity to enjoy our newly renovated Sheraton Club. We just began renovating our guestrooms. We look to seeing you the next... More

Berkeley, California
Contributor
17 reviews 17 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel was quiet, the bed comfortable, and only a short walk to Harvard. I enjoyed the breakfast in the club lounge - small croissant with ham, cheese, and egg slices and other tasty treats. Only downside was that for the price, it was cramped with narrow hallways and tiny elevator.

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mkne21, General Manager at Sheraton Commander Hotel, responded to this review

Dear Deborah N, Thank you for taking time to review your visit with us. It's nice to read that you had a quiet comfortable stay and that our location suited your needs well. I'm glad you had a chance to take advantage of our Sheraton Club. We look forward to your next visit. Warmly, Michael Guleserian General Manager More

Southampton, United Kingdom
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 4 weeks ago

I stay in hotels all the time and two things are important to me; a comfortable night's sleep and customer service. I got a complementary upgrade to the 6th floor (it's always worth asking for an upgrade, 50% of the time you'll get one) so free water, tea, coffee and snacks in the 24-hour lounge, and bottled water/robes in the... More

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mkne21, General Manager at Sheraton Commander Hotel, responded to this review

Dear Jennie F, Thank you for your detailed review of your experience at the Sheraton Commander. It's nice to read that you enjoyed our Sheraton Club and had a restful sleep in our Sheraton Sweet Sleeper Beds. Additionally, I truly appreciate you recognizing our team who genuinely care about making our guests feel at home. We look forward to seeing... More

London
Contributor
15 reviews 15 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

The hotel promises bathrobes and a fridge, but if you want those you need to ask for them. The "luxury" bathroom amenities are far from luxury. Moreover no vanity set or sewing kit, no slippers, no newspapers ( they are for sale only), an adaptor is not available from the concierge bust must be bought at the shop. There is... More

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mkne21, General Manager at Sheraton Commander Hotel, responded to this review

Dear Henriette P, Thank you for taking time to offer feedback from your recent stay with us. I'm sorry we did not meet your expectations. All of the items you pointed out in your comments are available on request which is consistent with our brand standards. Additionally, we do have baggage porters who assist guests with their luggage. Please contact... More

New York City, New York
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
37 helpful votes 37 helpful votes
2 of 5 stars Reviewed 5 weeks ago

This is an old hotel, and quite rundown on the inside. While they have done spot updates like marble counters in the lobby and the bathrooms, the lobby remains tiny with a newstand/giftshop and a rinky dink registration desk, and the hallways smell slightly of...old damp. The elevators remind me of European ones in terms of how small they are,... More

Was this review helpful? Yes 1
mkne21, General Manager at Sheraton Commander Hotel, responded to this review

Dear MizMV, Thank you for taking time to offer feedback from your recent stay with us. It's good to hear that you liked our location and that our service was good. We will be renovating our guestrooms beginning in late-November. We look forward to welcoming you back to see the positive changes we are making to our hotel. Warmly, Michael... More

Vandalia, Ohio
Contributor
11 reviews 11 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed October 20, 2014

I stayed here while attending a seminar at Harvard. This was a big deal to me bad I was a little nervous about it all. Upon checking in, Alain greeted us at the desk. Super friendly (and it was real) answered all questions and asked about where we were from. After that, each day he saw yes he spoke to... More

Was this review helpful? Yes
mkne21, General Manager at Sheraton Commander Hotel, responded to this review

Dear Dianegirl, Thank you for your TripAdvisor review. I was pleased to read that you enjoyed your stay and that Alain assisted you during your visit. We look forward to seeing you return soon, Warmly, Michael Guleserian General Manager More

India
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed September 23, 2014

Great hotel in Cambridge area, with a short walk to Harvard Square & Harvard University. Also, Boston downtown & Fenway Park are at a short drive. The staff is nice & service is prompt. This is a nice small hotel located in very peaceful surroundings.

Was this review helpful? Yes
mkne21, General Manager at Sheraton Commander Hotel, responded to this review

Dear FirstTimeTraveler9, Thank you for the TripAdvisor Review of your stay at the Sheraton Commander. I was pleased to read that you liked our service team and our location was central for your needs. Please come visit us again soon. Warmest regards, Michael Guleserian General Manager More

Boston, Massachusetts
1 review
4 of 5 stars Reviewed September 22, 2014

A recent stay at the Sheraton Commander in Cambridge MA for a 45th wedding anniversary celebration was way beyond what we expected and above what other hotels would likely do! We were greeted with the news that we had been upgraded to a junior suite which included access to the Club Lounge with snacks, beverages and complementary continental breakfast. Upon... More

Was this review helpful? Yes
mkne21, General Manager at Sheraton Commander Hotel, responded to this review

Dear CDma1946, Thank you for choosing the Sheraton Commander for your 45th anniversary celebration. I'm happy to read your experience was memorable. We look forward to seeing you again the next time you are in the area. Warmly, Michael Guleserian General Manager More

Delhi
Contributor
12 reviews 12 reviews
12 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed September 20, 2014

Average hotel in great location. Was there at start of term, so heaving with students and their doting mummies and daddies, and had to wait wait wait to checkin, which is always a pain. Others seemed to get their rooms before me. Rooms fine, lifts creaky, staff generally nice enough. Nothing special. Pricey. Breakfast not included, but a short walk... More

Was this review helpful? Yes
mkne21, General Manager at Sheraton Commander Hotel, responded to this review

Dear HalfGlassFool, Thank you for your online feedback. I'm happy to read that you liked our location, and service. We look forward to seeing you again the next time you visit Cambridge. Warmly, Michael Guleserian General Manager More

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Additional Information about Sheraton Commander Hotel

Address: 16 Garden St, Cambridge, MA 02138
Phone Number:
Location: United States > Massachusetts > Cambridge
Price Range (Based on Average Rates): $$
Number of rooms: 175
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Also Known As:
Sheraton Cambridge
Cambridge Sheraton

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