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All 17 Cambridge hotels

Sheraton Commander Hotel

16 Garden St, Cambridge, MA 02138
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75%
Ranked #16 of 17 hotels in Cambridge
A recent review
3 of 5 stars reviewed today
mmmtt Bath
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363 people have reviewed this hotel

Traveler rating
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    57
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
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Bath
Contributor
13 reviews 13 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed today NEW

Gosh, this hotel is difficult to review. There were some rays of sunshine. Wonderful reception staff member who helped us to figure out how to order pizza from Dominos at 1am, I am thinking about you! Nothing wrong with the hotel staff. Fundamentally there was nothing wrong with the hotel, despite a general sense that we were insufficiently well-heeled to... More

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Toronto, Ontario
Contributor
11 reviews 11 reviews
10 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed yesterday NEW

I stayed here for a few nights while attending a conference at nearby Harvard University (staying on the SPG floor). It was a fantastic room: decent coffee, good lighting, and most importantly, a very good work space. It's only about five or so minutes from the Harvard T station, which is also nice. The service was impeccable. While it was... More

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california
Senior Contributor
33 reviews 33 reviews
14 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

Our first time to Boston & we are so happy we selected the Sheraton Commander Hotel!! We were given a huge room, since we are a Starwood member, there was a huge breakfast & happy hour. I say happy hour loosely, because it was more like a dinner, serving pasta, tortellini, & ravioli! It was a easy walk to Harvard... More

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mkne21, General Manager at Sheraton Commander Hotel, responded to this review

Dear Smurf25, Thank you for the wonderful review of the Sheraton Commander. It's nice to hear that you liked our hotel and it was convenient to the places you wanted to visit. It's great you were able to take advantage of the Sheraton Club Lounge. We look forward to your next visit. Warmly, Michael Guleserian General Manager More

Kuala Lumpur, Malaysia
Contributor
16 reviews 16 reviews
12 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

we booked an Executive Room but were advised on checking in that the Executive Lounge was under renovation. We were given vouchers for use in the restaurant. Room was comfortable with a small bath room. Food in restaurant was adequate. Indeed everything was adequate but not really worth the daily room rate.

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mkne21, General Manager at Sheraton Commander Hotel, responded to this review

Dear Dvicary, Thank you for your online review of your stay with us. Our Sheraton Club Lounge is now fully renovated. We hope the next time you visit you will stay with us and see the upgrade we have made not only to the room, but also to the food offerings. Warm regards, Michael Guleserian General Manager More

Chicago
Contributor
15 reviews 15 reviews
13 hotel reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed 1 week ago

It is difficult to understand how in a leading hotel chain, that is used by one of the world’s leading universities as a hotel of choice, in a major US city, that staff check guests into rooms with no cold water faucet. Yes, that is correct the cold water tap in my room was completely loose and disconnected — it... More

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mkne21, General Manager at Sheraton Commander Hotel, responded to this review

Dear ChicagoJamesChicago, Thank you for offering honest feedback from your recent stay with us. I was happy to hear that you found our front office team delightful and our Bar and engineering team friendly. I'm sorry we did not meet your expectations in regards to maintenance of the faucet. I agree we should have caught it before any guest was... More

Armonk, New York
Reviewer
4 reviews 4 reviews
2 of 5 stars Reviewed 2 weeks ago

We were there for a wedding and had 40% of the rooms booked and the staff was not especially helpful. Booking the rooms was difficult as the website didn't work well. When the bride asked for a few late check-outs the manager was adamant that people would be charged if they stayed after check-out. She was bordering on rude. For... More

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mkne21, General Manager at Sheraton Commander Hotel, responded to this review

Dear Soocrafty, Thank you for taking time to offer honest feedback from your recent stay with us. I'm glad you liked the size of our rooms. I have shared your comments with my team and we will use this feedback as a learning tool for future guests. We will work hard to improve the areas you pointed out. We look... More

Albany, Georgia
Contributor
18 reviews 18 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed here recently while in Boston for business and had a great experience. The property is older, but the rooms are well renovated and more spacious than your typical hotel room. The restaurant at the hotel is really good. I would stay here again if in Cambridge.

Was this review helpful? Yes
mkne21, General Manager at Sheraton Commander Hotel, responded to this review

Dear Jeff B, Thank you for the great TripAdvisor Feedback! I'm glad you enjoyed your visit with us and were able to dine in our restaurant, Nubar. We look forward to your return. Warmly, Michael Guleserian General Manager More

San Francisco, California
1 review
5 of 5 stars Reviewed 4 weeks ago

I stayed at the Sheraton Commander hotel a few weeks ago. After I got home to CA, I realized I had left one of my favorite shirts in the hotel room! I called up the hotel housekeeping department, with little hope of recovering my item, as has been my experience with other hotels where I have forgotten items in the... More

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mkne21, General Manager at Sheraton Commander Hotel, responded to this review

Dear Aparna3682, Thank you for your wonderful comments about our Housekeeping team. I'm glad we were able to find and return your lost belongings. I'll be sure to pass your comments onto my team. Please come visit us again soon. Warmly, Michael Guleserian General Manager More

Cincinnati, Ohio
1 review
3 of 5 stars Reviewed 4 weeks ago

Great location for access to Harvard, and overall things seemed clean. However, the corridors had an unpleasant musty smell. The toilet in my would run constantly unless I remembered to jiggle the handle after use and overall, the finishes seemed a little shabby and in need of update. I understand it is an older building, but it just didn't seem... More

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mkne21, General Manager at Sheraton Commander Hotel, responded to this review

Dear Alison M, Thank you for your online feedback from your recent stay with us. I'm glad you liked our location and our proximity to Harvard. We are planning a room renovation to begin in late fall 2014. I hope you will come back to see the great changes we will be making to our hotel. Warmly, Michael Guleserian General... More

Philadelphia
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed June 15, 2014

The only positive aspect of this hotel is the proximity of this hotel to Harvard (where I was taking classes for the week). The hotel is fairly expensive, and I came to the conclusion I paid for the location. The hotel lobby is nice enough, but the rooms desperately need to be refurbished. I changed rooms once, but similar problems... More

Was this review helpful? Yes
mkne21, General Manager at Sheraton Commander Hotel, responded to this review

Dear nvs 1717, Thank you for taking time to offer honest feedback from your recent visit with us. While i'm glad you liked our location, I'm sorry we did not meet your expectations in regards to value for price paid. We are currently replacing all of the AC units in our rooms to more efficient quiet units. We are also... More

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Additional Information about Sheraton Commander Hotel

Address: 16 Garden St, Cambridge, MA 02138
Phone Number:
Location: United States > Massachusetts > Cambridge
Price Range (Based on Average Rates): $$$
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Also Known As:
Sheraton Cambridge
Cambridge Sheraton

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style
#13 Family Hotel in Cambridge
Official Description (provided by the hotel)
The Sheraton Commander is a Harvard Square landmark on Cambridge Common. Our luxurious hotel is by Fenway Park, Freedom Trail, and downtown Boston. We have elegant event space for wedding & meetings. ... more   less 
Number of rooms
175

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