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Sheraton Commander Hotel

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16 Garden St, Cambridge, MA 02138
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Sheraton Commander Hotel
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Sheraton Commander Hotel
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429 reviews from our community

Traveler rating
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    65
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Santa Fe, New Mexico
Top Contributor
63 reviews 63 reviews
10 hotel reviews
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Clean, comfortable, well appointed and surprisingly quiet for the middle of the Harvard area - right across the street! As SPG members the club lounge with free breakfast and evening snacks were perfect in order to make it out the door for full days. The restaurant looked to have a nice menu, though we did not dine there. One thing... More 

Was this review helpful? Yes
mkne21, General Manager at Sheraton Commander Hotel, responded to this review

Dear tigerlilykelly, Thank you for taking time to write an online review. I'm happy to read that our location at Harvard Square was ideal for your needs. It's great you were able to take advantage of our Sheraton Club Lounge for breakfast, a snack or just to relax. Please come see us again soon. Warmly, Michael Guleserian General Manager More 

Los Angeles, California
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I recently stayed five nights at the Sheraton Commander and was quite impressed with the cleanliness and attention to detail of the property. It's about a five minute walk to Harvard Square. My room had all the comforts of home and the bed/pillow was very comfortable. I used the gym several times in the morning which allowed me to keep... More 

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mkne21, General Manager at Sheraton Commander Hotel, responded to this review

Dear Anthony L, Thank you for the wonderful review on TripAdvisor! I'm glad you found our hotel's location at Harvard Square great for your trip. It's nice that you had the opportunity to work out in our Sheraton Fitness to get you going each day. I'll be sure to share your comments with my team. We look forward to seeing... More 

Princeton, New Jersey
Senior Contributor
37 reviews 37 reviews
14 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

To dispense with the essentials, this is a fine hotel, ideally located near Harvard, with reasonable rates, very comfortable beds, a creative bartender, delicious food, your select newspaper delivered to your door - what more can I say? The only flaw is that the bedside lights are not very bright for readers like us, and there's nothing you can do... More 

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mkne21, General Manager at Sheraton Commander Hotel, responded to this review

Dear Don620, Thank you for your TripAdvisor review. I'm glad you enjoyed our hotel, location and bar. I'll be sure to consult with my engineering team in regards to the thermostat in your room. They all should regulate the temperature that you set. We'll correct and issues that may exist. Warmly, Michael Guleserian General Manager More 

Burlington, Vermont
Top Contributor
55 reviews 55 reviews
20 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 1 week ago

We had a comfortable stay at the Sheraton Commander. I really like that the location is just outside of Harvard Square. It's away from all the craziness but close enough to access everything. Our room was quite pleasant with old world style mixed with updated accents. This may sound like a minor thing but the two best things about the... More 

Was this review helpful? Yes 1
mkne21, General Manager at Sheraton Commander Hotel, responded to this review

Dear Not_from_here617, Thank you for your TripAdVisor review. It's great to read that you liked our hotel and our updated rooms. We'll also make sure we fix the minor issues you saw in your room. We look forward to welcoming you back to the Commander the next time you are in Cambridge. Warmly, Michael Guleserian General Manager More 

Phoenix, Arizona
Senior Contributor
32 reviews 32 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed here while attending a seminar at Harvard and had a very nice stay. Keep in mind that this is an older hotel and the rooms are smaller including the bathrooms, but the decor is current and it had nice amenities. My bed was very comfortable and I had decent speed with the in room WiFi. The elevator near... More 

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mkne21, General Manager at Sheraton Commander Hotel, responded to this review

Dear Tom S, Thank you for taking time to offer online feedback from your recent visit to the Sheraton Commander. I'm glad you enjoyed your stay in our newly renovated rooms. Thank you for your comments about our friendly staff. I look forward to welcoming you back the next time you visit. Warmly, Michael Guleserian General Manager More 

Marietta, Georgia, United States
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We were in Cambridge to visit our daughter with family and had 3 rooms. I arrived on my birthday and there was a welcome bottle of wine. They provided a vase for us to a bouquet of flowers. The newly remodeled rooms are great, the staff was friendly and very helpful. The club room is like being at home. They... More 

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mkne21, General Manager at Sheraton Commander Hotel, responded to this review

Dear Stephen S, Thank you for taking time to write an online review. It's great that you had another memorable experience at our hotel. I'm glad you had a fun birthday weekend with your family. We look forward to your next visit. Warmly, Michael Guleserian General Manager More 

East Greenwich, Rhode Island
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I stay at the Sheraton Commander quite often and am always extremely happy with the entire experience. The front desk, club and restaurant staff and managers are always accommodating and genuinely concerned about my comfort and well being.

Was this review helpful? Yes 1
mkne21, General Manager at Sheraton Commander Hotel, responded to this review

Dear KC, Thank you for your review of the Sheraton Commander Hotel. I'm so happy to hear you had a great experience and that our team is always accommodating to your needs. We look forward to your next visit. Warm regards, Michael Guleserian General Manager More 

Top Contributor
124 reviews 124 reviews
33 hotel reviews
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stayed here for 2 nights with my children during spring break. I chose the hotel because it was close to both Harvard and Tufts, with food, shopping and nightlife within walking distance. From that perspective, it delivered - less than 1/2mi walk to the Harvard Sq. Train station. The room was small but nicely appointed, the check-in staff was... More 

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mkne21, General Manager at Sheraton Commander Hotel, responded to this review

Dear jpeacott, Thank you for taking time to offer feedback from your recent stay with us. I'm glad you liked our location and our nice staff. I'm sorry we did not meet your expectations in some areas. Please contact me directly at michael.guleserian@sheraton.com so I can learn more about your stay and fix any issues that you experienced. Warmly, Michael... More 

virginia, usa
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The Commander has some of the character (read: tiny elevators) of an older hotel, but it has all the technological amenities, and my room was downright luxurious. I slept better during this weekend visit than I ever do at home. The staff was extremely accommodating. The hotel is just a few minutes' walk from the hive of activity that is... More 

Was this review helpful? Yes 1
mkne21, General Manager at Sheraton Commander Hotel, responded to this review

Dear meg j, Thank you for your TripAdvisor review from your stay at the Sheraton Commander. I'm so happy to hear you liked our newly renovated rooms and you found we have all of the modern technologies in our historic hotel. I'm also glad you loved our Sheraton Sweet Sleeper Bed and were able to get a very restful sleep.... More 

Evanston, Illinois
Contributor
13 reviews 13 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

My husband and I attended a Radcliffe reunion event in late March and stayed at the Commander. I was pleasantly surprised that it had been renovated since my college days and was comfortable and quiet. Some of the quirks of being a historic building were annoying such as a very tiny elevator and strange shaped rooms. But the service and... More 

Was this review helpful? Yes 1
mkne21, General Manager at Sheraton Commander Hotel, responded to this review

Dear DocDG, Thank you for taking time to write an online review of your recent stay with us. It's great you enjoyed your stay while attending your Radcliffe reunion. I'm happy you noticed all of the changes we have made over the years. We look forward to seeing you again the next time you visit. Warmly, Michael Guleserian General Manager More 

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