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All 17 Cambridge hotels

Sheraton Commander Hotel

16 Garden St, Cambridge, MA 02138
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Ranked #15 of 17 hotels in Cambridge
Certificate of Excellence 2013
A recent review
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341 people have reviewed this hotel

Traveler rating
    118
    133
    53
    28
    9
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80
54
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137
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Cambridge, MA
Senior Contributor
28 reviews 28 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

To be fair, the hotel was undergoing a renovation. When we walked in, we had no idea where to check-in. Over to the right was a tiny desk area with a sign "For Starwood Preferred Guests" but no other sign. Two of the three elevators only opened up halfway and they were so tiny it felt claustrophobic. Plus, they required... More

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mkne21, General Manager at Sheraton Commander Hotel, responded to this review

Dear Romacambridge, Thank you for providing online feedback from your recent visit with us. While I'm glad you liked our location and comfort of our beds, I'm sorry we did not meet your expectations in other areas. We are currently renovating our lobby and the front desk has been temporarily been set up at our newsstand. We look forward to... More

Bryan, Texas
Senior Contributor
33 reviews 33 reviews
18 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Although my second stay at this historic hotel, I found it to be lacking at the front desk. Due to construction, staff was forced to check-in guests from what looked like a temporary coat closet/sundry shop. After receiving information upon check-in that no rooms were ready, our party of three were forced to change clothes in the lobby restrooms for... More

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mkne21, General Manager at Sheraton Commander Hotel, responded to this review

Dear neshehan, Thank you for your TripAdvisor review and thank you for returning to the Sheraton Commander. We are currently renovating our front desk and have needed to relocate the front desk team and services to a temporary location at our newsstand. While the temporary front desk is not ideal, we look forward to our new desk being completed within... More

Canberra, Australia
2 reviews
3 of 5 stars Reviewed 1 week ago

Best things about this hotel are the cosy bed, free WiFi and location. The restaurant was also a very pleasant surprise. The bad things were the dim lighting, complicated window coverings and tiny bathroom. The hotel needs to work on some of its systems. I had two packages delivered before arrival. Neither were mentioned to me On check in (compared... More

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mkne21, General Manager at Sheraton Commander Hotel, responded to this review

Dear ALG133, Thank you for your online review from your recent stay with us. I'm glad to hear you enjoyed a comfortable sleep in our Sheraton Sweet Sleeper Beds. It's good to hear our location worked well for your need and that you were able to dine in Nubar, our restaurant. I appreciate your feedback for improvement. I will speak... More

San Francisco, California
Contributor
18 reviews 18 reviews
14 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The main strength of this hotel is its location, just around the corner from Harvard and less than five minutes from the T. The rooms are spacious and clean, the beds are comfortable. The decor is not especially attractive. It's not off-putting exactly, just....dull. The hallways, too--bland and a little dreary. But fine. Not special, but totally, totally fine.

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mkne21, General Manager at Sheraton Commander Hotel, responded to this review

Dear PJfromCA, Thank you for your TripAdvisor review. I'm glad to hear that our location worked well for your needs. I appreciate your feedback regarding our decor. We are in the process of designing guestrooms and we are currently renovating our lobby and Sheraton Club now. We look forward to seeing you again soon. Warmly, Michael Guleserian General Manager More

Ljubljana, Slovenia
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Hotel has very convenient location close to Harvard. It has a lot of old style charm nevertheless some refreshments would be needed. Rooms are quite spacious, The staff at front desk is very professional and efficient. Breakfast in Club lounge is good enough not to stay hungry, although some more choice would be very welcome. Take into account price for... More

Was this review helpful? Yes 1
mkne21, General Manager at Sheraton Commander Hotel, responded to this review

Dear Dvorjanka1, Thank you for your TripAdvisor review from your recent stay with us. It's nice to hear that our location worked for your needs. It's great that you were able to take advantage of our Sheraton Club Lounge. We are currently renovating the Lounge and will reintroduce it soon. We look forward to you visiting us again the next... More

New York City, New York
Top Contributor
53 reviews 53 reviews
53 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed March 15, 2014

Hotel is around the corner from Harvard and Harvard Square. It's about a 5 minute walk to the metro. However, the cab from the Back Bay Amtrak station is a bit pricey due to traffic. The airport can't be much better. Bed was a nice surprise. It's very big and plush and what you would expect to find in an... More

Was this review helpful? Yes 1
mkne21, General Manager at Sheraton Commander Hotel, responded to this review

Dear Spankytoes, Thank you for writing a detailed review of your recent visit with us. It's great to hear you liked our location and our Sheraton Sweet Sleeper beds. You can order one for your own home at Sheraton.com/store. Thank you for your comments about our Sheraton Club. We will be renovating the space soon and will also upgrade the... More

East Greenwich, Rhode Island
1 review
5 of 5 stars Reviewed March 7, 2014

I'm a frequent visitor to the Commander. The location is great, but the friendly and helpful staff are what keep me coming back. I dine in the bar/restaurant quite frequently. The menu is not extensive but has a good variety - usually several fish dishes, flatbreads (pizza), and good burgers.

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mkne21, General Manager at Sheraton Commander Hotel, responded to this review

Dear KC, Thank you for the wonderful comments. It's great to hear our hotel and friendly staff keep you coming back. I'm glad you've had the opportunity to dine in Nubar and enjoy some of our Chef's creations. We recently added a smoker to the kitchen so be on the lookout for some new interesting dishes. We look forward to... More

Ithaca, New York
Top Contributor
141 reviews 141 reviews
24 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed March 3, 2014

Room is very spacious and pillows are comfortable. Great location, walking distance from Harvard university. Food are great there; very delicious. A bit expensive. Also there was annoying sound from heating system or something which cannot be fixed and it went on and on days and nights, and that is the only down side.

Was this review helpful? Yes
mkne21, General Manager at Sheraton Commander Hotel, responded to this review

Dear The Nayzer, Thank you for your TripAdvisor feedback. I'm glad to find that you liked our rooms and our comfortable Sheraton Sweet Sleeper beds. I'm glad you had an opportunity to enjoy your meals in our restaurant, Nubar. Additionally, I have passed your comments to my engineering team so they can fix the noise you experienced. Thank you for... More

Princeton, New Jersey
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 2, 2014 via mobile

The Sheraton Commander is a lovely small hotel steps to Harvard Square. It is located on a picturesque street and overlooks parts of the campus of Harvard College. The hotel looks like it was built in colonial times and oozes charming character. For example, there is a full-size bronze statue of George Washington to greet you at the entrance and... More

Was this review helpful? Yes 2
mkne21, General Manager at Sheraton Commander Hotel, responded to this review

Dear DandyAndy, Thank you for your great review of our hotel. I'm glad to hear you liked the charm of our property and our location was great for your needs. Thank you for your comments about our rooms and our very comfortable Sheraton Sweet Sleeper Beds. Did you know that you can purchase them online? It's also great to hear... More

Maine
Senior Contributor
24 reviews 24 reviews
17 hotel reviews
34 helpful votes 34 helpful votes
2 of 5 stars Reviewed February 28, 2014

So, I've checked in. $309/night. No swimming pool. No fridge in the room. Warm bottled water available. Went to the vending machines to get snacks. No vending machines, except for soda. Got dressed to go to the lobby store. Lobby store closed even though it's a Friday night. The front desk person explained to me how they have no snacks... More

Was this review helpful? Yes 1
mkne21, General Manager at Sheraton Commander Hotel, responded to this review

Dear craigking, Thank you for offering feedback from your visit to our hotel. I'm glad you liked our rooms. I'm sorry we did not meet your expectations in some other areas. We do offer refrigerators upon request and our restaurant and room service serve until 11:00 p.m. We thank you for your feedback and will continue to improve from listening... More

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Additional Information about Sheraton Commander Hotel

Also Known As:
Sheraton Cambridge
Cambridge Sheraton
Address: 16 Garden St, Cambridge, MA 02138
Phone Number:
Location: United States > Massachusetts > Cambridge
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#8 Romantic Hotel in Cambridge
#11 Family Hotel in Cambridge
Price Range (Based on Average Rates): $$$
Official Description (provided by the hotel):
The Sheraton Commander is a Harvard Square landmark on Cambridge Common. Our luxurious hotel is by Fenway Park, Freedom Trail, and downtown Boston. We have elegant event space for wedding & meetings. ... more   less 
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