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Sheraton Commander Hotel

16 Garden St, Cambridge, MA 02138
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Sheraton Commander Hotel
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Sheraton Commander Hotel
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401 reviews from our community

Traveler rating
    136
    156
    61
    37
    11
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Contributor
47 reviews 47 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

It is so centrally located that you can walk to all major institutions in Cambridge. The rooms are functional and clean. The coffee maker in the room provides Starbucks coffee too. However the staff are far from helpful. The front desk told me to wait on checking in as the room was being cleaned. After one and a half hours... More 

Was this review helpful? Yes
mkne21, General Manager at Sheraton Commander Hotel, responded to this review

Dear momikku, Thank you for taking time to offer feedback from your stay at our property. I'm glad our location worked well for your needs. I have shared your comments with my team who will make sure information is property communicated to all shifts. We look forward to seeing you return the next time you visit Cambridge. Warmly, Michael Guleserian... More 

Mars, Pennsylvania, USA
Senior Contributor
29 reviews 29 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This hotel is the worst I've stayed at in the area, bar none. It is in desperate need of a renovation which I hear is coming in the spring of next year. I will gladly give the hotel a shot in the new year, and if relevant write a new review. However, as someone who travels to the area every... More 

Was this review helpful? Yes
mkne21, General Manager at Sheraton Commander Hotel, responded to this review

Dear Simon P, Thank you for taking time to offer honest feedback from your recent stay with us. We have started our room renovation and hope to have all rooms renovated by April 2015. Feel free to email me directly at michael.guleserian@sheratoncommander.com so I can learn more specifics of your experience and work towards correcting any issues that may exist.... More 

Chicago, Illinois, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The location of this hotel is wonderful for Harvard Square and Harvard University. The issue is, as a vintage hotel, most elevators are tiny and the weight can be long to get up and down. Rooms are also small, but a renovation is about to get underway so give this hotel a chance in another year or so and I... More 

Was this review helpful? Yes
mkne21, General Manager at Sheraton Commander Hotel, responded to this review

Dear Paul L, Thank you for taking time to offer feedback from your recent visit. I'm happy to hear our location works well for your needs. We are currently renovating our rooms and hope to be complete by April. We look forward to welcoming you back the next time you are in town. Warmly, Michael Guleserian General Manager More 

Woodbridge, Connecticut
Senior Contributor
36 reviews 36 reviews
19 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We have stayed at this hotel several times and it has always been pleasant. It is right on the Harvard campus across from Cambridge Green so the location is terrific. Rooms are a good size with nice windows that actually open and it is quiet. The beds are really comfortable. The bathrooms are small but they are clean and the... More 

Was this review helpful? Yes
mkne21, General Manager at Sheraton Commander Hotel, responded to this review

Dear NJNora, Thank you for your online review. I'm happy to hear you enjoyed your visit with us. Thank you for your comments about our hotel and service team. We look forward to welcoming you back soon. Warmly, Michael Guleserian General Manager More 

ny
Top Contributor
74 reviews 74 reviews
24 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed here during August 2014 for a couple of nights. We were upgraded to the club floor which was great. The afternoon food was very good and the breakfasts were good too. They had lots of great snacks out during the day and great coffee machine to make capachino during the day. Our room was very roomy. It was two... More 

Was this review helpful? Yes
mkne21, General Manager at Sheraton Commander Hotel, responded to this review

Dear NyCindy, Thank you for your online comments. I'm happy to see you enjoyed your visit and were able to take advantage of our Sheraton Club Lounge. I'm glad you liked our rooms. We are currently renovating our rooms to make them even better. We look forward to seeing you again soon. Warmly, Michael Guleserian General Manager More 

Washington DC, District of Columbia
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 weeks ago

We stayed at the Sheraton Commander for three nights over the summer with our daughter and our dog. The staff was delightfully friendly and pleasant. They went out of their way to accommodate our meals at the hotel on the sweet little outdoor patio by the entrance so that our dog could be with us. Old style elegance and service... More 

Was this review helpful? Yes
mkne21, General Manager at Sheraton Commander Hotel, responded to this review

Dear Jwides33, It was nice to read you enjoyed your experience at the Sheraton Commander. Thank you for recognizing our great team. We look forward to welcoming you back the next time you visit Cambridge. Warmly, Michael Guleserian General Manager More 

Boston, Massachusetts
2 reviews
1 of 5 stars Reviewed 3 weeks ago

My Canada Goose winter jacket was stolen from the hotels coat room. I requested to move it into the auditorium where my event was being held but hotel management assured me the coat room was "being watched" and refused my request to move it. Fast forward an hour later and my coat is gone and they claim there's no way... More 

Was this review helpful? Yes
mkne21, General Manager at Sheraton Commander Hotel, responded to this review

Dear BarronPhotography, Thank you for taking time to offer honest feedback from your experience at our hotel. Please contact me directly at michael.guleserian@sheratoncommander.com so I can learn the details of your experience and assist with your lost jacket. Warm regards, Michael Guleserian General Manager More 

Lutz, Florida
Top Contributor
53 reviews 53 reviews
37 hotel reviews
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Some of the previous reviews of this hotel concerned me a bit before our stay. While I respect others' opinions, I have to disagree some. Yes, this is an old building, built in 1927. It has not had a major renovation recently though it appeared very well maintained. We enjoyed the warm woods and tones. It was a classic. As... More 

Was this review helpful? Yes
mkne21, General Manager at Sheraton Commander Hotel, responded to this review

Dear Randy S, Thank you for offering detailed feedback about your recent stay with us. I was happy to read that you appreciated our historic building, our location and our Sheraton Sweet Sleeper Beds. I'm glad you had an opportunity to enjoy our newly renovated Sheraton Club. We just began renovating our guestrooms. We look to seeing you the next... More 

Berkeley, California
Contributor
17 reviews 17 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 2, 2014

The hotel was quiet, the bed comfortable, and only a short walk to Harvard. I enjoyed the breakfast in the club lounge - small croissant with ham, cheese, and egg slices and other tasty treats. Only downside was that for the price, it was cramped with narrow hallways and tiny elevator.

Was this review helpful? Yes
mkne21, General Manager at Sheraton Commander Hotel, responded to this review

Dear Deborah N, Thank you for taking time to review your visit with us. It's nice to read that you had a quiet comfortable stay and that our location suited your needs well. I'm glad you had a chance to take advantage of our Sheraton Club. We look forward to your next visit. Warmly, Michael Guleserian General Manager More 

Southampton, United Kingdom
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed October 29, 2014

I stay in hotels all the time and two things are important to me; a comfortable night's sleep and customer service. I got a complementary upgrade to the 6th floor (it's always worth asking for an upgrade, 50% of the time you'll get one) so free water, tea, coffee and snacks in the 24-hour lounge, and bottled water/robes in the... More 

Was this review helpful? Yes
mkne21, General Manager at Sheraton Commander Hotel, responded to this review

Dear Jennie F, Thank you for your detailed review of your experience at the Sheraton Commander. It's nice to read that you enjoyed our Sheraton Club and had a restful sleep in our Sheraton Sweet Sleeper Beds. Additionally, I truly appreciate you recognizing our team who genuinely care about making our guests feel at home. We look forward to seeing... More 

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Additional Information about Sheraton Commander Hotel

Address: 16 Garden St, Cambridge, MA 02138
Phone Number:
Location: United States > Massachusetts > Cambridge
Price Range (Based on Average Rates): $$
Number of rooms: 175
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Also Known As:
Sheraton Cambridge
Cambridge Sheraton
Hotel Style:
#8 Family Hotel in Cambridge

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