We had no heat on our room, called 3 times... they kept saying they'd send somebody. With 2 small kids we didn't want to keep calling (last call around 11:30p). Complained the next morning after the room temp. went into the 50's, they said that we should have kept calling... wanted to complain to the manager, none available, sent a...
more
Dear Husky Pat
Thank you for taking the time to write about your stay at the Royal Sonesta Hotel. I deeply apologize for the dissatisfaction that you experienced while your were a guest at our hotel. The service that you recieved does not live up to our standards and is not a true reflection of the service standards that we...