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All 17 Cambridge hotels

Charles Hotel

4.0 of 5 Hotel   |   1 Bennett St, Cambridge, MA 02138
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Ranked #5 of 17 hotels in Cambridge
Certificate of Excellence 2014
A recent review
4 of 5 stars Reviewed July 19, 2010
justfrank Philadelphia
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547 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (92)
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There are newer reviews for Charles Hotel
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Top Contributor
57 reviews 57 reviews
41 hotel reviews
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed July 19, 2010

My wife, teenage daughter and I just spent 3 nights at the Charles. All in all it was a good experience. During the reservation process, I had requested two king rooms, and had also requested connecting rooms. I have found that these kinds of additional requests are often ignored, but I got a quick e-mail from the hotel suggesting that... More

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Cambridge, MA
5 reviews 5 reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed July 16, 2010

I love the Charles Hotel. The location, restaurants, people, services are great. BUT, there are now bums sleeping on the benches outside the hotel, the staff does not clean up garbage that is left on the walkways to the river side of the hotel, the spa has not been painted or renovated in years (despite great services and people) -... More

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ejstefan, Manager at Charles Hotel, responded to this review

Thank you for sharing your Charles Hotel experience on Tripadvisor. We’re thrilled to hear that you have enjoyed the hotel on more than one occasion. We do appreciate your loyalty. We’re sorry to hear that you were not pleased the state of the spa and the nearby J.F.Kennedy Park. The hotel’s management staff works closely with Cambridge officials to ensure... More

New York
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed July 15, 2010

Casual elegance...one way in which the Charles Hotel has been described. That certainly is an accurate description. I recently stayed there for five days while on a trip to visit family. From the art on the walls and the New England decor to the REAL ivy plants adorning tables throughout the corridors, I was very pleased with my first impression... More

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Washington DC, District of Columbia
1 review
5 of 5 stars Reviewed July 6, 2010

Excellent overall experience! We were specially very pleased with the staff at the breakfast restaurant - even though we just took only our 'free tea/coffee' and bought just a muffin or two, the staff was so friendly and attentive to our needs that we were blown away with their patience and presence of mind inspite of being so very busy!... More

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Plano, Texas
Senior Contributor
43 reviews 43 reviews
31 hotel reviews
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed June 26, 2010

I just returned from attending a business class at Harvard. This hotel is about 15 minutes and a $40 cab ride from Boston Logan. My encounters with the front desk staff were not very positive. I found them to be short and rude. However, the concierge staff was always very helpful and friendly. I was on the 3rd floor by... More

Was this review helpful? Yes 2
houston, texas
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed June 21, 2010

We stayed at the Charles Hotel in Cambridge because of proximity. We knew it would be overpriced for the value, but we were very disappointed in the several things---our sink was broken twice and had to call maintenance and we repeatedly had to call down for another wash cloth and towel. After the third day and complaint to the manager... More

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1 review
5 of 5 stars Reviewed June 10, 2010

Never look at me to see how I am and we will get along...

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Jackson, Mississippi
3 reviews 3 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed June 1, 2010

because it's one of the few hotels in the center of the square the staff knows the capacity will be full most days therefore they have no need to be nice to customers/clients. stay at harvard inn if you want good customer service. i have done both.

Was this review helpful? Yes 4
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed May 31, 2010

We stayed at this hotel due to its location. My son was graduating Harvard and we wanted to be nearby to celebrate with him. We thought we would splurge on this special occasion and paid over $800/night. Instead, our room was of very modest proportions and never cleaned or serviced properly. Trays of dirty dishes lined the corridor and our... More

Was this review helpful? Yes 3
ejstefan, Manager at Charles Hotel, responded to this review

Thank you for sharing your Charles Hotel experience on Tripadvisor. We are truly sorry to hear that our service did not meet your expectations (or ours) during your visit to Cambridge. We do appreciate your bringing it to your attention, as we want to do everything possible to ensure that another guest does not share your experience. We discussed your... More

Top Contributor
56 reviews 56 reviews
49 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed May 11, 2010

This is a very comforatble hotel with excellent staff, very quiet and comfortable rooms (except one that looks onto the indoor swimming pool whcih I once had - is it still there?). The two restaurants are both very good and there is Legal Sea Foods on the rear courtyard. Free WiFi although I find it a little patchy at the... More

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ejstefan, Manager at Charles Hotel, responded to this review

Thank you for sharing your Charles Hotel experience on Tripadvisor. We're thrilled to hear that you've enjoyed the hotel on more than one occassion. We appreciate your loyalty! To answer your question about the rooms with a pool view -- both the pool and the rooms are still there! Unfortunately we can't do a complete remodel, but we are exploring... More

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Additional Information about Charles Hotel

Address: 1 Bennett St, Cambridge, MA 02138
Location: United States > Massachusetts > Cambridge
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Charles Hotel 4*
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Also Known As:
Charles Hotel Cambridge

308 photos of this hotel

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Room/suite (14)
Bathroom (6)
Dining (1)
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Amenities (55)
Executive Charles Suite (52)
Jacuzzi (5)
Pool (17)
Restaurants and Bars (31)
The Hotel (65)

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All management photos (25)
Hotel & grounds (14)
Dining (1)
Room/suite (8)
Other (2)
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Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#2 Luxury Hotel in Cambridge #4 Business Hotel in Cambridge #4 Romantic Hotel in Cambridge #9 Family Hotel in Cambridge
Hotel Class
Official Description (provided by the hotel)
Located just minutes from downtown Boston and a variety of world-class attractions, The Charles is a AAA Four Diamond Hotel and a proud member of Preferred Hotels and Resorts.Reflecting the eclecticism that is Cambridge, The Charles Hotel is a modern interpretation of New England hospitality with a thriving jazz club, the Regattabar, two signature restaurants, ice-skating rink (winter months only), state of the art conference facilities, Corbu Spa & Salon, and a central location in the heart of Harvard Square.The Hotel is home to Henrietta’s Table, featuring “fresh and honest” home cooking, and Rialto, recognized by one of the best restaurants in America by Gourmet, Food & Wine and Esquire. Noir, the hotel’s chic, cozy bar, serves classic cocktails mixed to perfection and sultry signature drinks. Since its opening in 1985, The Regattabar has established itself as the leading jazz and world music club in Boston and the New England area. Corbu Spa & Salon is named after famed architect and designer, Le Corbusier and offers a harmonious escape from the stresses of urban life. A French influenced menu offers seasonal treatments with locally sourced ingredients. Open daily.Catering to internationally renowned business leaders, government officials, entertainment executives and leisure travelers alike, it’s no wonder that the New England Travel Guide has designated The Charles as the best hotel to “stay put in” when visiting Boston. ... more   less 
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Questions & Answers

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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