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Charles Hotel

4.0 of 5 1 Bennett St, Cambridge, MA 02138
Best prices for: 1 room 1 guest
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Certificate of Excellence 2014
Charles Hotel
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Charles Hotel
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609 reviews from our community

Traveler rating
    294
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    63
    34
    23
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Charles Hotel
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San Francisco, California
Contributor
11 reviews 11 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 20, 2014

We have stayed here many times, and it seems better than ever. Pros: Location, service, free tea and coffee all day, smallish but very pleasant rooms, comfy beds with down comforters, lots of outlets, free wifi (though slow), clean rooms and bathrooms, excellent toiletries. Excellent dinner at Henrietta's Table. Cons: Expensive, rooms are small for the price, maintenance of wood... More 

Was this review helpful? Yes 1
alexattia, General Manager at Charles Hotel, responded to this review

Thank you for taking the time to share your experiences regarding your recent visit to The Charles Hotel, I am happy to hear that you enjoyed your stay. I also appreciate your suggestions for improvement and appreciate you giving us the opportunity to improve. If I can assist you further, please do not hesitate to contact me at aattia@charleshotel.com. Thank... More 

Hastings-on-Hudson, New York, United States
1 review
5 of 5 stars Reviewed December 2, 2014

The Charles is an ideal hotel. My extended family has had Thanksgiving dinner there for the past 3 years, and each year it has been excellent. Extremely accommodating, tons of amenities (Pool, Spa, Restaurant, Bar, Gym), and an efficient and knowledgable staff. The wifi is some of the most easy to use wifi I've ever used. The central location within... More 

Was this review helpful? Yes
alexattia, General Manager at Charles Hotel, responded to this review

We are pleased to receive your positive feedback and are thrilled that your recent stay at The Charles Hotel was so enjoyable. Your kind words will not go unnoticed, it would be my pleasure to share your thoughtful note with the rest of the team. If I can assist you further, please do not hesitate to contact me at aattia@charleshotel.com.... More 

Michigan, USA
Contributor
16 reviews 16 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed December 2, 2014

Lots of restaurants on site. The hotel rooms were fairly standard business class fare: plain furnishings, clean, average size. Free wifi a plus. Reservations staff were cordial but stiff. Good location for those visiting Harvard Business, which is just across the river. A few good restaurants within walking distance but mostly tourist fare.

Was this review helpful? Yes 1
alexattia, General Manager at Charles Hotel, responded to this review

Thank you for sharing your kind words regarding your recent visit to The Charles Hotel. I am happy to hear you enjoyed your stay along with everything the surrounding area has to offer. If I can assist you further, please do not hesitate to contact me at aattia@charleshotel.com. Thank you again, we look forward to welcoming you back to The... More 

Bethel, Maine
Senior Contributor
38 reviews 38 reviews
12 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed November 29, 2014

2014 was our second Thanksgiving family gathering at the Charles Hotel. Comfortable from start to finish. Easy parking in the underground garage or the valet at the front door. Friendly people at the registration desk. The rooms are comfortable and quiet but don't expect a resort setting, more like luxury business. Sometimes hotel rooms for business travelers can be a... More 

Was this review helpful? Yes
alexattia, General Manager at Charles Hotel, responded to this review

Thank you for choosing to spend your families Thanksgiving day celebration with us. Your kind words will not go unnoticed. It would be my pleasure to share your thoughtful comments with the rest of the team. If I can assist you further, please do not hesitate to contact me at aattia@charleshotel.com. Thank you again, we look forward to welcoming you... More 

Pitttsburgh
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 26, 2014

tucked into a corner of Harvard Square (called Bennett Sq. ), The Charles Hotel offers expensive but first class accommodations. The breakfasts are delicious and to watch the wait staff run around delivering, among other things, scrumptious side orders of bacon, is a show in itself. Also, I was mpressed with the Concierge staff: knowledgeable, friendly, helpfull.

Was this review helpful? Yes
alexattia, General Manager at Charles Hotel, responded to this review

Thank you for taking the time to share your kind words regarding your recent visit to The Charles Hotel. I am happy to hear you enjoyed every aspect of your stay including your time spent dining with us. If I can assist you in any way, please contact me at aattia@charleshotel.com. Thank you again and we look forward to welcoming... More 

New York City, New York
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed November 25, 2014

The Charles's location is just perfect -- right off Harvard Square. It's expensive but you save so much money on being able to use the T or walk when you stay there. Friendly, gracious service from everyone we encountered. Not fawning service but that seems right for a hotel so identified with Harvard. Brisk, friendly, efficient. Pleasant decor with New... More 

Was this review helpful? Yes
alexattia, General Manager at Charles Hotel, responded to this review

Thank you for taking the time to share your kind words regarding your recent visit to The Charles Hotel. I am happy to hear you enjoyed your stay along with everything Harvard Square and the surrounding area has to offer. If I can assist you further, please do not hesitate to contact me at aattia@charleshotel.com. Thank you again, we look... More 

Orange County, CA
Top Contributor
119 reviews 119 reviews
35 hotel reviews
77 helpful votes 77 helpful votes
5 of 5 stars Reviewed November 23, 2014

I only stayed one night, but it was excellent. I hadn't visited in years because I usually stay in Kendall square. This time was business was at Harvard, and not MIT. The Charles Hotel was a very good choice. This hotel stands out for service, attention to detail, and decor. I had a great night's sleep, it was quiet, and... More 

Was this review helpful? Yes
alexattia, General Manager at Charles Hotel, responded to this review

Thank you for your feedback. Our staff is dedicated to providing our guests with exceptional service and we are pleased to hear that their efforts were so generously acknowledged. We are very happy to hear your stay with us was such a positive experience. If I can assist you further, please do not hesitate to contact me at aattia@charleshotel.com. Thank... More 

2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 20, 2014

The room was adequate, but no better than places at 1/4 the price. It was clean,and the bed was nice. No grab bar in the bathroom tub/shower. The chair and ottoman faced away from the TV. The lighting was terrible, and one lamp didn't work, although the lamp was repaired quickly after a call to maintenance. The heater blew cold... More 

Was this review helpful? Yes
alexattia, General Manager at Charles Hotel, responded to this review

Thank you for sharing your feedback regarding your visit to The Charles Hotel. I am sorry to hear that your stay did not live up to your expectations and apologize for any inconveniences this may have caused. If I can assist you further, please do not hesitate to contact me at aattia@charleshotel.com. Thank you again and we hope to have... More 

New York, USA
Senior Contributor
46 reviews 46 reviews
26 hotel reviews
104 helpful votes 104 helpful votes
5 of 5 stars Reviewed November 18, 2014

The hotel is very pleasant, with a New England decoration. Our room was comfortable and quiet with a pleasant view. The location which is basically nearly part of Harvard, is also very pleasant. We ate in their restaurant which is apparently famous and focuses on New England food. We had several nice breakfasts / meals, except once I had a... More 

Was this review helpful? Yes
alexattia, General Manager at Charles Hotel, responded to this review

Thank you for sharing your feedback. I am happy to hear you enjoyed our New England style decor. I also appreciate your suggestions for improvement and will take them into consideration with the rest of the team. If I can assist you further, please do not hesitate to contact me at aattia@charleshotel.com. Thank you again and we hope to have... More 

beirut
Contributor
15 reviews 15 reviews
15 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed November 16, 2014 via mobile

i stayed in this hotel during Harvard PON spring 2014 in June. The hotel is excellent. The reception staff very helpful. The rooms are very vast. I also noticed fast internet. No major problems to report. The hotel is quiet.

Was this review helpful? Yes
alexattia, General Manager at Charles Hotel, responded to this review

We are pleased to receive your positive feedback and appreciate you taking the time to share your kind words. If I can assist you further, please do not hesitate to contact me at aattia@charleshotel.com. Thank you again, we look forward to welcoming you back to The Charles sometime soon. Sincerely, Alex Attia General Manager More 

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Additional Information about Charles Hotel

Address: 1 Bennett St, Cambridge, MA 02138
Location: United States > Massachusetts > Cambridge
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Charles Hotel 4*
Number of rooms: 294
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Also Known As:
Charles Hotel Cambridge
Hotel Style:
#2 Luxury Hotel in Cambridge
#3 Business Hotel in Cambridge
#3 Romantic Hotel in Cambridge
#8 Family Hotel in Cambridge

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