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Charles Hotel

Certificate of Excellence
1 Bennett St, Cambridge, MA 02138
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Best prices for: 1 room 1 guest
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Charles Hotel
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Charles Hotel
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618 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Charles Hotel
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Stockholm, Sweden
Top Contributor
83 reviews 83 reviews
78 hotel reviews
78 helpful votes 78 helpful votes
5 of 5 stars Reviewed January 17, 2015

I had a perfect weeklong stay at The Charles. Especially the fitness club was just FANTASTIC! Lots of good classes, a nice gym, super-sweet instructors, etc. I spent 3-4 hours there every day. It was better than all the spas I have visited. Then the location is perfect, the room was very spacious, I slept better than ever, everyone I... More 

Was this review helpful? Yes 1
alexattia, General Manager at Charles Hotel, responded to this review

I am happy to hear your stay was perfect. Please visit us again sometime soon. If I can assist you further, please do not hesitate to contact me at aattia@charleshotel.com. Sincerely, Alex Attia General Manager More 

Newbury, United Kingdom
Senior Contributor
43 reviews 43 reviews
37 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed January 16, 2015

I just participated in a three day company event at The Charles, and it was a very pleasurable experience. Almost 300 people attended and every aspect of the event was hitch free. I had an issue with the phone in my room, and it was promptly dealt with. We also had complimentary International calls, I am not sure if this... More 

Was this review helpful? Yes 1
alexattia, General Manager at Charles Hotel, responded to this review

We are very happy to hear your stay with us was such a positive experience. We look forward to welcoming you back to The Charles sometime soon. If I can assist you further, please do not hesitate to contact me at aattia@charleshotel.com. Sincerely, Alex Attia General Manager More 

Weymouth, Massachusetts, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 15, 2015

I just completed a three night stay at The Charles where I organized and managed an event for over 300 people. The staff at The Charles from event planning, to check-in, to the valet's all the way to the catering and A/V were not only a delight to work with but made my job a million times easier than any... More 

Was this review helpful? Yes 1
alexattia, General Manager at Charles Hotel, responded to this review

Thank you for sharing your recent experience with us. Our staff is dedicated to providing our guests with exceptional service and we are pleased to hear that their efforts were so generously acknowledged. If I can assist you further, please do not hesitate to contact me at aattia@charleshotel.com. Thank you again and we hope to have the pleasure of welcoming... More 

New York City, New York
Senior Contributor
35 reviews 35 reviews
5 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed January 13, 2015

I am staying at the Charles Hotel for a company function. What a mistake. The heating in my room doesn't work -- even as I write this. It's blowing cold air. The "Engineer" that they sent to my room didn't even bother to try to solve the problem. He was completely useless. Then to make matters worse, the house keeper... More 

Was this review helpful? Yes 1
alexattia, General Manager at Charles Hotel, responded to this review

I am sorry to hear that your stay did not live up to your expectations and apologize for any inconveniences this may have caused. Please know that guest satisfaction is our top priority here at The Charles and we are constantly working on improving. If I can assist you further, please do not hesitate to contact me at aattia@charleshotel.com. Thank... More 

Boston
Top Contributor
57 reviews 57 reviews
12 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed January 12, 2015

We have had wonderful stays at the Charles before -- and this weekend was no exception! Stayed overnight in the city for the Boston Celtic Music Festival. Got a great room overlooking the courtyard for $199. Spacious and well appointed. Room service was fast and high quality. The Charles offers a pool and health club which is a plus. It... More 

Was this review helpful? Yes 1
alexattia, General Manager at Charles Hotel, responded to this review

Happy to hear you enjoyed your stay. We are looking forward to welcoming you back sometime soon. If I can assist you further, please do not hesitate to contact me at aattia@charleshotel.com. Sincerely, Alex Attia General Manager More 

Ridgewood, New Jersey
Senior Contributor
46 reviews 46 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 11, 2015

Proximity to Harvard square is unbeatable, walking distance to the many restaurants and shops near campus. The rooms are small, but clean and comfortable. Flat screen TV was crisp picture and Mirror TV in the bathroom is plush. Staff is very friendly and helpful.

Was this review helpful? Yes
alexattia, General Manager at Charles Hotel, responded to this review

Thank you for sharing your thoughtful response. I am happy to hear you got to enjoy everything Harvard Square has to offer during your stay at The Charles. If I can assist you further, please do not hesitate to contact me at aattia@charleshotel.com. Sincerely, Alex Attia General Manager More 

Cape Town Central, South Africa
Senior Contributor
36 reviews 36 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed January 11, 2015

Looking for a super hotel in Cambridge? Well the Charles Hotel has it all. Service is super. The location unbeatable. On Harvard Square with the station just metres away. Great coffee shops all around and walking distance to Harvard. The rooms are very spacious, very neat, brights ( large windows) with a nice sized desk and couch. Pets are also... More 

Was this review helpful? Yes 1
alexattia, General Manager at Charles Hotel, responded to this review

Thank you for sharing your kind words. We look forward to welcoming you back to The Charles in the future. If I can assist you further, please do not hesitate to contact me at aattia@charleshotel.com. Sincerely, Alex Attia General Manager More 

San Francisco, California
Contributor
14 reviews 14 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed January 5, 2015

This hotel would not be defined as super-luxury, but somewhere between luxury and boutique with many conveniences. As a hotel in Cambridge in the heart of Harvard Square, it is hands-down the perfect hotel in many ways: Extremely tasteful design throughout the hotel, thoroughly clean, ALL staff is professional and courteous - from valet to the hostess in their restaurants,... More 

Was this review helpful? Yes 1
alexattia, General Manager at Charles Hotel, responded to this review

We are honored to be your second home when you are in the Boston area and look forward to welcoming you back sometime soon. If I can assist you further, please do not hesitate to contact me at aattia@charleshotel.com. Sincerely, Alex Attia General Manager More 

Portland, Maine
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 22, 2014

Think this was my 3rd or so stay at this smallish, well-appointed, boutique hotel in the last few years. Often times I stay in the Copley Square area, but when I want to visit friends in the Cambridge area, I usually choose The Charles Hotel. I appreciate that it is not a huge hotel and that the staff in general... More 

Was this review helpful? Yes
alexattia, General Manager at Charles Hotel, responded to this review

Here at The Charles Hotel we strive to maintain the highest level of comfort and hospitality. Our staff is dedicated to providing our guests with exceptional service and we are pleased to hear that their efforts were so generously acknowledged. If I can assist you further, please do not hesitate to contact me at aattia@charleshotel.com. Thank you again and we... More 

San Francisco, California
Contributor
11 reviews 11 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 20, 2014

We have stayed here many times, and it seems better than ever. Pros: Location, service, free tea and coffee all day, smallish but very pleasant rooms, comfy beds with down comforters, lots of outlets, free wifi (though slow), clean rooms and bathrooms, excellent toiletries. Excellent dinner at Henrietta's Table. Cons: Expensive, rooms are small for the price, maintenance of wood... More 

Was this review helpful? Yes 1
alexattia, General Manager at Charles Hotel, responded to this review

Thank you for taking the time to share your experiences regarding your recent visit to The Charles Hotel, I am happy to hear that you enjoyed your stay. I also appreciate your suggestions for improvement and appreciate you giving us the opportunity to improve. If I can assist you further, please do not hesitate to contact me at aattia@charleshotel.com. Thank... More 

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