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Charles Hotel in Harvard Square


Charles Hotel in Harvard Square
Hotel class 4 of 5
1 Bennett St, Cambridge, MA 02138
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Traveler Reviews

80% Recommend
4.0 of 5 stars 71 reviews
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By trip type
All (71)
[ Date ] [ Rating ]
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5 of 5 stars
buzzster 1 contribution
USA
Jul 10, 2009 | Trip type: Family

My wife was attending a program at Harvard, my son and I decided to tag along. Reserving a stay at The Charles was the best idea. From my first interactions with the staff, I was impressed. The property is in the heart of Cambridge and really in a great location. Harvard is just outside, the "T" ( subway ) is... more

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5 of 5 stars
DeborahPub 5 contributions
NYC/NJ
May 25, 2009 | Trip type: Business, Solo travel

I've been staying at the Charles Hotel several times a year for well over a decade. In the last year or so the hotel has improved from very good to excellent. The front desk staff has been particularly outstanding lately; the housekeeping staff has always been terrific.The rooms are more than comfortable with plenty of space, a nice roomy desk,... more

Management response from
ejstefan, E-Marketing Manager

Hi DeborahPub, We're so thrilled to hear about your positive experience at The Charles Hotel. We're proud to have offered you not only consistent service throughout the years, but that that service has improved over time. We know that there is always room for improvement when it comes to serving our guests and we appreciate your glowing review. We look...

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4 of 5 stars
GreenwichMan 8 contributions
Greenwich, CT
May 21, 2009 | Trip type: Family

We chose to stay at the Charles for two nights with our two infant children. The hotel rooms are great, if not a bit small. The bed linens, updated decor, tv, bathroom and toiletries, etc were all what you'd expect from a hotel of this price. The room was spotless. We had a rather bland view to the large rear... more

Management response from
ejstefan, E-Marketing Manager

Hi GreenwichMan, We're so happy to hear that you enjoyed your recent visit to the Charles Hotel with your family! The location in Harvard Square really can't be beat! I wanted to address two of your concerns and apologize for the fact that we weren't able to meet your expectations! I'm sorry that the internet service wasn't as convenient as...

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5 of 5 stars
orangecoffee 4 contributions
San Francisco, CA
May 4, 2009 | Trip type: Solo travel

I've been staying at the Charles for 15 years. It is a beautiful hotel, casual, understated, generally sparkling clean, great service, good taste, nice people, awesome restaurants and jazz bar, and fab location. Best of all, I once saw Julia Child and her husband in the bar. They were cool. I came onto TripAdvisor tonight to look for a hotel... more

Management response from
ejstefan, E-Marketing Manager

Thank you for your glowing review! We're thrilled to hear that you enjoy The Charles and keep coming back. Next time your travels bring you to Harvard Square, please feel free to contact me directly at estefan@charleshotel.com. ~Elizabeth

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4 of 5 stars
justindelaney 4 contributions
Highland Village, TX
Mar 8, 2009

Whenever I visit Boston, I prefer to stay on the Cambridge side of the Charles river. This is my favorite hotel to stay at in Cambridge. It is across the street from Harvard, and has great access to the Harvard Square subway stop on the red line. The hotel is very nice and quiet with great restaurants and staff. more

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4 of 5 stars
Kberry 6 contributions
New Hampshire
Mar 5, 2009 | Trip type: Couples

We stayed at The Charles Hotel for one night. The location is fabulous - easy to walk to everything in Harvard Square. The staff were amazingly upbeat, attentive and helpful. The decor is nothing special, but the hotel was perfectly muted, busy enough but not too loud. Our Deluxe room was a spacious corner room with a nice entryway and... more

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4 of 5 stars
Cbynum34 2 contributions
Florida
Feb 20, 2009 | Trip type: Couples

Great time at the Charles. We were visiting Harvard and it was a cant beat location. Rooms were basic but nice. Restaurant was phenomenal. We loved Henrys Table and it was great comfort food. Staff were really nice and welcoming. Had a note from them upon arrival. Would definitely return. more

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3 of 5 stars
L0vie 9 contributions
Massachusetts
Dec 21, 2008 | Trip type: Friends getaway
1/2 found this review helpful

This is a nice hotel but we were dissapointed that there was no coffee machine in the room. We enjoy a cup upon rising in the morning. The most interesting thing about the room was the TV inside the bathroom mirror. The bed was too soft but the view was nice and the room was quiet. We ate dinner at... more

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5 of 5 stars
giulietta429 456 contributions
Vienna, Virginia
Nov 14, 2008 | Trip type: Business

I stayed here for one night to attend a work social event. The hotel's lobby is pleasant, not your typical cookie cutter corporate lobby. The check-in was prompt, the clerk - -very polite. The room has a good size bathroom with organic aromatherapy toiletries. There was a small hallway with a closet, a dresser and a mirror, leading to a... more

Management response from
ejstefan, E-Marketing Manager

Hi Giulietta429, I'm so pleased to hear that you enjoyed your visit to the Charles Hotel and Harvard Square! The artwork, linens, clock, and "in-mirror" bathroom television are all special touches that we included in our latest renovation. The artwork was commissioned from an artist named, Doug Hilson. There are five different pieces throughout the hotel. I hope you'll be...

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2 of 5 stars
AmethystTravel 39 contributions
Ann Arbor, Michigan
Oct 10, 2008 | Trip type: Business, Couples
1/1 found this review helpful

Stayed here 3 nights while Harvard was in session, and the hotel was fully booked. The positives: The location is excellent. The facility is well constructed and quiet and very pleasant. Our guest room was small but nicely decorated - another TripAdvisor guest has posted photos of a room that looks identical to ours. The TV embedded in the mirror... more

Management response from
ejstefan, E-Marketing Manager

In response to Amethyst Travel, I came across your review and I am disappointed to learn that the service you received was not up to your standards or ours! I’m glad that you enjoyed not only our location, but also our guest amenities including the “in-mirror” bathroom television. However, the service you received is unacceptable. We know that a property's...

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Charles Hotel in Harvard Square Address

1 Bennett St, Cambridge, MA 02138
Cambridge Hotels Charles Hotel in Harvard Square
4.0/5.0
71