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Charles Hotel

Certificate of Excellence
1 Bennett St, Cambridge, MA 02138
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Best prices for: 1 room 1 guest
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Charles Hotel
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Charles Hotel
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626 reviews from our community

Traveler rating
    302
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    64
    35
    23
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163
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Gent
Senior Contributor
39 reviews 39 reviews
5 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The hotel is not exactly cheap, but offers excellent accomodation and service. The cleanliness and comfort of the rooms are exemplary; there is free and fast wifi, and I can recommend the breakfast. A great place if your destiny is Harvard.

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New Jersey
Top Contributor
138 reviews 138 reviews
32 hotel reviews
62 helpful votes 62 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I would highly recommend the Charles Hotel - it was excellent in every way! We booked through the Amex FHR Program - which I would also recommend doing because of the wonderful amenities.We enjoyed early check-in (very friendly and efficient) as well as late check-out. Our extra amenity was a food and beverage credit which we used for lunch at... More 

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Appleton, Wisconsin
1 review
5 of 5 stars Reviewed 1 week ago

The hotel was close to Harvard which is what we wanted. It was clean and had modern features like a tv screen in the mirror. The only downfall was that we couldn't have a cot in the room. Staff was very friendly.

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London, Ontario
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I love staying at the Charles Hotel. It is in the middle of academic heaven, on Harvard Square full of energetic students and professors. The location is perfect, and the hotel itself quite nice. The staff are amazing.

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alexattia, General Manager at Charles Hotel, responded to this review

Thank you for sharing your kind words. Our staff is dedicated to providing our guests with exceptional service and we are pleased to hear that their efforts were so generously acknowledged. If I can assist you further, please do not hesitate to contact me at aattia@charleshotel.com. Thank you again and we hope to have the pleasure of welcoming you back... More 

Gstaad, Switzerland
Contributor
17 reviews 17 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I like this hotel. Its busy, its friendly and its slap bang in the middle of Harvard. The rooms are well equipped and comfortable, the restaurant is great, the conference facilities are excellent. The fitness centre is excellent - but not open 24 hours and does not open until 6 am.The room service is excellent. All in all a comfortable... More 

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alexattia, General Manager at Charles Hotel, responded to this review

Thank you for taking the time to share your kind words regarding your recent visit to The Charles Hotel. I am happy to hear you enjoyed your stay along with everything Harvard Square has to offer. If I can assist you further, please do not hesitate to contact me at aattia@charleshotel.com. Thank you again, we look forward to welcoming you... More 

VA
Top Contributor
245 reviews 245 reviews
110 hotel reviews
137 helpful votes 137 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The Charles Hotel has been an icon for many years. It had been five or six years since my last visit and this trip with family was very smooth and pleasant. Hotel dates probably to the 1970s, but the rooms are well kept up. We had very nice new carpeting in our room (berber type - we had Room 820),... More 

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alexattia, General Manager at Charles Hotel, responded to this review

We are pleased to receive your positive feedback and are thrilled that your recent stay at The Charles Hotel was so enjoyable. Your kind words will not go unnoticed, it would be my pleasure to share your thoughtful note with the rest of the team. If I can assist you further, please do not hesitate to contact me at aattia@charleshotel.com.... More 

Muscat, Oman
2 reviews
5 of 5 stars Reviewed 3 weeks ago

Stayed at the Charles Hotel over Christmas / New Year with the family. The room, staff and hotel in general were brilliant. I particularly recommend the hotel restaurant, Henrietta's Table, serves marvellous locally-sourced food.

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alexattia, General Manager at Charles Hotel, responded to this review

Thank you for choosing to spend the holidays with us. I am happy to hear you and your family enjoyed your stay. We hope to have the pleasure of welcoming you back to The Charles sometime soon. Sincerely, Alex Attia General Manager More 

New York City
Senior Contributor
37 reviews 37 reviews
14 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Checking in behind a difficult whiny customer - so props to the conceriege for jumping in and helping me check in. Henrietta's Table restaurant - GREAT food and great service. Having the maid clean my room at 3:30 when my guaranteed late check out was 4 pm (Amex Platinum) annoying. Charging me $25 to valet park when I did not... More 

Was this review helpful? Yes 1
alexattia, General Manager at Charles Hotel, responded to this review

Thank you for sharing your feedback regarding your recent visit to The Charles Hotel. I am sorry to hear that your stay did not live up to your expectations and apologize for any inconveniences this may have caused. Please know that guest satisfaction is our top priority here at The Charles and we are constantly working on improving. If I... More 

Mountain View, California
Senior Contributor
37 reviews 37 reviews
17 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed here over a weekend trip to Boston. The hotel is centrally located in Harvard Square, which is excellent for accessing the city via public transportation (the T or via bus). The hotel itself is nice. I particularly appreciated some attention to detail in the rooms: almost all lights are dimmable, there is a TV in the bathroom (behind... More 

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alexattia, General Manager at Charles Hotel, responded to this review

Thank you for sharing your experience with us. I am glad you enjoyed your stay along with everything Harvard Square and the surrounding area has to offer. However, I am sorry to hear of the smell of smoke in the hallway and will be looking further into this matter. If I can assist you further, please do not hesitate to... More 

Sao Paulo, SP
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Great hotel, cozy room and the best bed that I've ever tried! Just a few steps to Harvard Square and the subway. Perfect athmosphere for spendig some time during the cold months, just loved it! I highly recommend The Charles, and hope to come back soon!

Was this review helpful? Yes
alexattia, General Manager at Charles Hotel, responded to this review

Thank you for sharing your experience regarding your recent visit to The Charles Hotel. I am happy to hear you enjoyed your stay along with the comforts of your guestroom. Your kind words will not go unnoticed. If I can assist you further, please contact me at aattia@charleshotel.com. Thank you again and we look forward to welcoming you back to... More 

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