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Charles Hotel

Certificate of Excellence
1 Bennett St, Cambridge, MA 02138
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Charles Hotel
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659 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Miami Beach, Florida USA
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I didn't expect much from this hotel, primarily because its in the middle of a university town. Wow -- was I surprised! Fantastic front desk people…great concierge…super comfy bed and large room…Bigelow bathroom amenities. A wonderful stay. So much better than the Liberty I can't even tell you. They even had a little mini-bar with nice, high-end snacks. Loved it!

Was this review helpful? Yes
2 reviews
2 of 5 stars Reviewed 2 days ago NEW

It seems like a nice enough hotel and it is in a fantastic location, but for $500+ I did not expect to be fighting the noise of screaming kids and loud talking adults. My room was on the 4th floor and my room window was literally inside the pool enclosure. The room was dark because of the pool roof and... More 

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Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

If you plan to spend time in Cambridge, especially in Harvard Square, the Charles is really nice. I was there for a conference with a group that holds their annual conference in Cambridge each summer and every time uses the Charles as the main hotel. Check in was a little behind this time and it apparently frustrated several people. I... More 

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Atlanta, Georgia
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 1 week ago NEW via mobile

The hotel was nice, but what really makes it is the location. Right in Harvard Square and all of the action, tons of things to do in walking distance plus easy access to all of metro Boston via the T. Our room was actually small, and equipped for handicap access so the shower was surprisingly difficult to control. As its... More 

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Asker Municipality, Norway
Level Contributor
38 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed four nights with family. The room was ok but the beds felt a bit soft. There was a lot of storage space for clothes and two bathrobes and two pair of slippers. Bathroom was nice. Pretty cool with TV in the bathroom mirror. Housekeeping gave us plenty of towels. On the downside: the minibar is very expensive and almost... More 

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alexattia, General Manager at Charles Hotel, responded to this review

Thank you Trond W for sharing your positive experience with us on TripAdvisor. We are delighted to know that you and your family enjoyed so much about our hotel - from the friendliness of our staff to the modern amenities in our bathrooms. I do apologize that we did not fully meet your expectations in a few areas, but do... More 

Santiago, Chile
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I booked this hotel as a result of reviews and it was great. Not a luxury hotel but perfect for a trip to Cambridge. The two restaurants downstairs were great for dinner and breakfast. The room was very quiet despite the hotel being totally full. Our main concern was the noise and honestly there was none. We were far from... More 

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alexattia, General Manager at Charles Hotel, responded to this review

Thank you TripAdvisor reviewer mpc2012 for sharing your positive review of The Charles. We're delighted to read that you would highly recommend us, and that you found both our on-property restaurants and room accommodations perfect for your trip to Cambridge. We will share your kind and thoughtful feedback with our associates - who will be delighted to hear about your... More 

Philadelphia
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I have stayed at the Charles many times over the years, most recently in May, 2015. The rooms are clean and comfortable, the staff is friendly and helpful, and the location is excellent. It's not cheap, but it's worth the extra money.

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alexattia, General Manager at Charles Hotel, responded to this review

Thank you Merion for sharing your positive "Always nice" review on TripAdvisor. We tremendously appreciate your continued guest loyalty and are delighted to know that you continue to find our staff so friendly and accommodating. We look forward to having you with us many more times in the future. Sincerely, Alex Attia General Manager More 

Tel Aviv
Level Contributor
35 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 3 weeks ago

the hotel is located very close to harvard square right next to all the shopping areas, restaurants and coffee places in Cambridge. the hotel has everything you need and my room was just perfect and very convenient. even in the bathroom you have a TV screen as part of the mirror. you have free wifi in the room and at... More 

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alexattia, General Manager at Charles Hotel, responded to this review

Our sincerest thanks gioraba for sharing your positive review with us. I am happy to hear that you found our hotel so convenient and enjoyed all that we have to offer, including the TV screens in our bathroom mirrors and complimentary wifi throughout the property. We look forward to welcoming you again soon. Sincerely, Alex Attia General Manager More 

Melbourne, Australia
Level Contributor
40 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I spent 10 days here in May - my third visit. I had a great room looking out over Cambridge. The room was large, clean, quiet and comfortable. The location is great - close to Harvard, shops, restaurants, the T, the river, etc. The staff were very helpful. The restaurant is good for breakfast and meals. The fitness centre is... More 

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alexattia, General Manager at Charles Hotel, responded to this review

Thank you Fred for sharing such positive feedback about your third and most recent stay with us. We're delighted to hear that you continue to enjoy your stays with us at The Charles, and we truly appreciate your loyalty. We look forward to welcoming you back again for your next trip to the Cambridge/Boston area soon. Sincerely, Alex Attia General... More 

Rutland, Massachusetts
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 4 weeks ago

First of all, perfect location if you want to walk to Harvard and around Harvard Square. Second, perfect lobby, with nice little nook with a library. Third, perfectly sized room, with nice comfy chair and ottoman, not tiny like some boutique hotels, on the tenth floor (try and get a higher floor because there is construction going on in the... More 

Was this review helpful? Yes
alexattia, General Manager at Charles Hotel, responded to this review

Thank you Snoozan for sharing your detailed five star review with the TripAdvisor community. We are delighted to hear that you enjoyed so many aspects of our property - from our close proximity to Harvard Square to our room size and Bigelow bath amenities. I am even more pleased to read that our associates took such attentive and responsive care... More 

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