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Charles Hotel

Certificate of Excellence
1 Bennett St, Cambridge, MA 02138
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Charles Hotel
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649 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Rutland, Massachusetts
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

First of all, perfect location if you want to walk to Harvard and around Harvard Square. Second, perfect lobby, with nice little nook with a library. Third, perfectly sized room, with nice comfy chair and ottoman, not tiny like some boutique hotels, on the tenth floor (try and get a higher floor because there is construction going on in the... More 

Was this review helpful? Yes
Level Contributor
67 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Everything is fine here. It is in a great location for Harvard. The staff is nice, and the rooms are clean and nicely furnished. The restaurant is focused on healthy, decent food which is nice. Other than that, the only complaint is that it is a little too sterile perhaps.

Was this review helpful? Yes
alexattia, General Manager at Charles Hotel, responded to this review

We appreciate you taking the time to share your feedback and are happy that you enjoyed your stay. If I can assist you further, please do not hesitate to contact me at aattia@charleshotel.com. We hope to have the pleasure of welcoming you back to The Charles Hotel sometime soon. Sincerely, Alex Attia General Manager More 

New York City
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I only have positive things to say regarding the Charles a Hotel. The service was excellent, the room was spacious, the quilts on the bed were light and very warm, the in-room breakfast was served in a timely manner and was excellent. Room 807 was very quiet. Found a special rate on their website via MasterCard with 4 nights for... More 

Was this review helpful? Yes 1
alexattia, General Manager at Charles Hotel, responded to this review

Thank you for providing such a detailed review regarding your recent visit to The Charles Hotel. Your kind words with not go unnoticed. I would be happy to share your comments with the rest of the team. If I can assist you further, please do not hesitate to contact me at aattia@charleshotel.com. Thank you again and we hope to have... More 

Champaign, Illinois
Level Contributor
39 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Centrally located. Pricey but worth it. Stayed for just one night en route to other places. Service good. Free Coffee available from very early in morning in lobby. Umbrellas available for walks around Cambridge - a bonus for sure on the day we visited. Within walking distance of many bars, eating places, coffee shops.

Was this review helpful? Yes 1
alexattia, General Manager at Charles Hotel, responded to this review

We are pleased to receive your positive feedback and are happy to hear that your recent stay at The Charles Hotel was so enjoyable. If I can assist you further, please do not hesitate to contact me at aattia@charleshotel.com. Thank you again, we look forward to welcoming you back to The Charles sometime soon. Sincerely, Alex Attia General Manager More 

Boston, MA
Level Contributor
140 reviews
140 hotel reviews
common_n_hotel_reviews_1bd8 136 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Made a reservation for this hotel in October of 2014 at a rate of $59. Thought it seemed low, but had no idea what the typical rate was for this hotel during the summer, when schools are out. Nine months later, two weeks before my stay (and after I'd made travel plans to go to Cambridge), the hotel contacted me... More 

Was this review helpful? Yes 3
alexattia, General Manager at Charles Hotel, responded to this review

Thank you for addressing this issue. Unfortunately, since this reservation was made through booking.com you will need to contact one of their representatives to rectify this matter. If I can assist you further, please do not hesitate to contact me at aattia@charleshotel.com. Sincerely, Alex Attia General Manager More 

Boston, Massachusetts
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I stayed in a room on the tenth floor on the night of 6/5 -6/6 and I wanted to relay my experience. The first thing I noticed checking into the room at approximately 3 pm as instructed regarding check in time was that the room was unclean. This Included the waste basket baskets still being filled with refuse as well... More 

Was this review helpful? Yes 4
alexattia, General Manager at Charles Hotel, responded to this review

Thank you James for sharing your candid thoughts with us. Please allow me to express my sincere apologies for the frustrations you and your fiance encountered during your stay this past weekend. The less than satisfactory condition of your guestroom and disruption you experienced in the lobby are certainly departures from our high guest service standards here at The Charles,... More 

Half Moon Bay, California
Level Contributor
48 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I was there for my step daughter's wedding. The event was in the courtyard on the second floor. The hotel staff was very friendly, The reception was in one of the ballrooms and food was pretty good. The room was very nice and comfortable.This was the first time staying there for me so I would rate it pretty decent. This... More 

Was this review helpful? Yes
alexattia, General Manager at Charles Hotel, responded to this review

Thank you for sharing your recent experience at The Charles. Your feedback is vital to our success in providing our guests with exceptional service and ensuring an enjoyable stay. If I can assist you further, please do not hesitate to contact me at aattia@charleshotel.com. Sincerely, Alex Attia General Manager More 

New York
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The room is spacious, there are enough electric outlets, a good radio, large, flat-screen TV (though no premium channels), large, comfortable bed and pillows. Problem is with housekeeping. One of my curtains didn't close properly and until I told them at the front desk, no housekeeper had noticed that persistent tugging wouldn't close that curtain. Further, how did they vacuum... More 

Was this review helpful? Yes 1
alexattia, General Manager at Charles Hotel, responded to this review

Thank you for sharing your detailed response. We value your opinion and thank you for giving us the opportunity to improve. If I can assist you further, please do not hesitate to contact me at aattia@charleshotel.com. Thank you again and we hope to have the pleasure of welcoming you back to The Charles in the future. Sincerely, Alex Attia General... More 

Boston, Massachusetts
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

Hi, I totally agree with the other reviewer that this is a faded gem. For the price they're charging, this should be top-of-the range experience, but the bedroom ceilings are low, the furniture is dated, chipped and far from luxury, the check-in experience was amateur, both clocks in my bedroom were set to the wrong time, and I'm now having... More 

Was this review helpful? Yes 1
alexattia, General Manager at Charles Hotel, responded to this review

We are sorry to hear of the inconveniences you faced during your stay. If there is anything I can do to assist you further, please do not hesitate to contact me directly at aattia@charleshotel.com. Thank you for sharing your experience with us. We hope to have the opportunity of welcoming you back to The Charles Hotel under better circumstances sometime... More 

New Yo
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed 5 weeks ago

The Charles Hotel is a faded gem. I've been a guest at the hotel since 1987; the hotel was always a beacon of first-class service in the heart of Harvard Square. My stay this past weekend revealed that times have changed. The hotel staff seemed flummoxed by the simplest of tasks; the hotel's own 3pm check-in policy was ignored without... More 

Was this review helpful? Yes 3
alexattia, General Manager at Charles Hotel, responded to this review

Thank you for sharing your feedback. I apologize that your stay did not live up to your expectations. If I can assist you further, please do not hesitate to contact me at aattia@charleshotel.com. Thank you again and we hope to have the pleasure of welcoming you back to The Charles in the future. Sincerely, Alex Attia General Manager More 

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