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Charles Hotel

4.0 of 5 1 Bennett St, Cambridge, MA 02138
#4 of 17 Hotels in Cambridge
560 Reviews 4 of 5 stars
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Certificate of Excellence 2014
Charles Hotel
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Charles Hotel
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560 reviews from our community

Traveler rating
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    58
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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San Francisco, California
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 of 5 stars Reviewed 4 days ago NEW

The Charles has a great location right near the Harvard campus, but that really is the only thing going for it. The first room I was given was right next to the ballroom with a raucous event going on - I'm not even certain why they would out a guest room there. The next was quieter up on the 7th... More

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alexattia, General Manager at Charles Hotel, responded to this review

Thank you for sharing your feedback regarding your recent visit to The Charles Hotel. I am happy to hear you enjoyed our convenient location. In the future, please visit our website as we are constantly featuring various promotions for discounted rates. If I can assist you further, please do not hesitate to contact me at aattia@charleshotel.com. Thank you again and... More

Contributor
11 reviews 11 reviews
9 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Solid business oriented hotel. Great location for Harvard. Good standard of cleanliness and the furniture and bedding are quite up to date. Bed linen and towels of a quality you would expect from more expensive hotels, and the bed is quite comfortable. Free in room wifi is a good offering. Because of strong demand in the area the hotel can... More

Was this review helpful? Yes 1
alexattia, General Manager at Charles Hotel, responded to this review

Thank you for sharing your experience regarding your recent visit to The Charles. Your feedback is vital to our success in providing our guests with exceptional service and ensuring an enjoyable stay. If I can assist you further, please do not hesitate to contact me at aattia@charleshotel.com. Thank you again, we look forward to welcoming you back to The Charles... More

Stockbridge, Georgia
Contributor
14 reviews 14 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

I had an excellent one night stay at the Charles. Service was perfect and the room was a very strong four star accommodation. It was very close to the venue that was the purpose of my visit to Cambridge. I enjoyed the erudite theme of the hotel. Its location was also good for weekend nightlife. A particular highlight is the... More

Was this review helpful? Yes
alexattia, General Manager at Charles Hotel, responded to this review

Thank you for sharing your kind words regarding your recent stay at The Charles Hotel. For future stays, please visit our website as we are constantly featuring various promotions for discounted rates. If I can assist you further, please do not hesitate to contact me at aattia@charleshotel.com. Thank you again and we hope to have the pleasure of welcoming you... More

Dartmouth, Massachusetts
Senior Contributor
37 reviews 37 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

We went to a WGBH wine fund raiser.We decided to stay at the Charles Hotel and were very pleased with our suite room.Wonderful car service to our event and enjoyed our breakfast at Henriettas.We loved the Harvard scene and look forward to coming back again!

Was this review helpful? Yes
alexattia, General Manager at Charles Hotel, responded to this review

Thank you for sharing your kind words regarding your recent stay at The Charles. Our staff is dedicated to providing our guests with exceptional service and we are pleased to hear that their efforts were so generously acknowledged. If I can assist you further, please do not hesitate to contact me at aattia@charleshotel.com. Thank you again and we hope to... More

Los Angeles
Top Contributor
60 reviews 60 reviews
9 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 1 week ago

Love this hotel. First of all you're right at the River for a morning run. you're right in Harvard Square for a bookstore run and all the fun shops, and you have three FABULOUS restaurants (two in the hotel and one across the courtyard (Henrietta's Table - the baked scrod and the cranberry bread - The Rialto - and Legal... More

Was this review helpful? Yes 1
alexattia, General Manager at Charles Hotel, responded to this review

I am very happy to hear your stay was such a positive experience. It's great that you got to take advantage of our convenient location and enjoyed a morning jog along the river! If I can assist you further, please do not hesitate to contact me at aattia@charleshotel.com. Thank you again and we hope to have the pleasure of welcoming... More

Singapore, Singapore
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 2 weeks ago

I stayed at the Charles from September 1-5, 2014. One of the first things I noticed as I entered my room was the mixture of styles between a comfortable country inn and an innovative hotel with a faceless clock on the wall reflecting only it's mechanism and a mirror TV on the right hand corner of the mirror, in my... More

Was this review helpful? Yes
alexattia, General Manager at Charles Hotel, responded to this review

Thank you for taking the time to share your experiences regarding your recent visit to The Charles Hotel. I appreciate your suggestions for improvement and will take this into consideration with the rest of the team. If I can assist you further, please do not hesitate to contact me at aattia@charleshotel.com. Thank you again and we hope to have the... More

Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Always a pleasure to stay here. The staff is extremely accommodating, the rooms comfortable and the location convenient. Easy walking distance to everything in the Harvard Square area. We have stayed many times and always return.

Was this review helpful? Yes
alexattia, General Manager at Charles Hotel, responded to this review

We are pleased to receive your positive feedback and are thrilled that your recent stay at The Charles Hotel was so enjoyable. We look forward to welcoming you back sometime soon. Sincerely, Alex Attia General Manager More

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Terrific location in the Harvard Square. Parking is a bit expensive, but that's true for all Harvard Square hotels. Breakfast at the restaurant downstairs is very nice and not as expensive as 4 star hotels. There is no better hotel in the Harvard Square.

Was this review helpful? Yes
alexattia, General Manager at Charles Hotel, responded to this review

I am happy to hear your stay was so enjoyable. Thank you for taking the time to share your kind words, I would be happy to pass along your message to the rest of the team. If I can assist you further, please do not hesitate to contact me at aattia@charleshotel.com. Sincerely, Alex Attia General Manager More

Charlottesville, VA
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed at the Charles Hotel in August. We had work to do at Harvard, therefore the location was perfect, no car needed. The front desk was pleasant, accommodated an early check in and luggage storage and the breakfast at Henrietta's Table, although not included in the rate, was bright and comfortable, and good. One thing we realized the next... More

Was this review helpful? Yes
alexattia, General Manager at Charles Hotel, responded to this review

Thank you for taking the time to share your kind words regarding your recent visit to The Charles Hotel. I am happy to hear you enjoyed your stay. For future stays, please visit our website as we are constantly featuring various promotions for discounted rates. If I can assist you further, please do not hesitate to contact me at aattia@charleshotel.com.... More

Dublin, Ireland
1 review
5 of 5 stars Reviewed 3 weeks ago

This was a short trip to Boston, and the Charles was the perfect place from which to explore the city. The staff are very friendly and helpful. The room was large, comfortable and airy. The beds were large and luxurious. We ate once in the bar, and the food was excellent. Overall an excellent experience.

Was this review helpful? Yes
alexattia, General Manager at Charles Hotel, responded to this review

Here at The Charles Hotel we strive to maintain the highest level of comfort and hospitality. Our staff is dedicated to providing our guests with exceptional service and we are pleased to hear that their efforts were so generously acknowledged. We are very happy to hear your stay with us was such a positive experience. If I can assist you... More

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Additional Information about Charles Hotel

Address: 1 Bennett St, Cambridge, MA 02138
Location: United States > Massachusetts > Cambridge
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Charles Hotel 4*
Number of rooms: 294
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Also Known As:
Charles Hotel Cambridge

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