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Charles Hotel

Certificate of Excellence
1 Bennett St, Cambridge, MA 02138
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1 room 1 guest
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Charles Hotel
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667 Reviews from our TripAdvisor Community

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Traveler rating
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    69
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (118)
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Seattle, Washington
Level Contributor
28 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I have been to the Charles several times over the last 20 years. Some parts of the hotel are consistent over the years: the rooms are clean and the staff is professional. But the experience isn't really a luxury experience with attention to small details. The hotel made a mistake around our rooms (they were supposed to be adjoining which... More 

Was this review helpful? Yes
alexattia, General Manager at Charles Hotel, responded to this review

We are sorry to hear your stay did not meet your expectations. It is troubling to learn that your experience was far from what we strive to provide our guests. I appreciate you bringing these matters to my attention and want to thank you for giving us the opportunity to improve. If I can assist you further, please do not... More 

westchester, ny
Level Contributor
29 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 1 week ago

I remember when the hotel opened, and the place is certainly very much the same. For the cost of a say, the only reason to be here is to be close to the parts of Harvard that are nearby. I thought it would be fun to be right in Harvard Square, but I am not sure the benefits outweigh the... More 

Was this review helpful? Yes
alexattia, General Manager at Charles Hotel, responded to this review

Thank you for sharing your feedback. Please know that what you experienced is a certainly a departure from our standards here at The Charles and we are sorry that these circumstances prevented us from providing you with the superior service that you expect and deserve from us. If I can assist you further, please do not hesitate to contact me... More 

Toronto, Canada
Level Contributor
67 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a very stylish stay. The service was first class and the rooms a delight. The style of the rooms resembled a college room except with a lot more space and a comfy bed. It is very close to Harvard Square (technically on the side of it) and great if you have business on the Harvard campus itself. The... More 

Was this review helpful? Yes
alexattia, General Manager at Charles Hotel, responded to this review

We are delighted to hear our staff provided you with such exceptional service during your stay. Thank you for sharing your experience with us, we hope to welcome you back to The Charles in the future. Sincerely, Alex Attia General Manager More 

Nashville, Tennessee
Level Contributor
351 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 160 helpful votes
4 of 5 stars Reviewed 1 week ago

It seems the more expensive a hotel is, the harder it is to stay there. This is a nice and expensive property, centrally located with great service. But there is way too much hassle to stay here. To get a ($5) soft drink, you need to get into the mini bar or call room service. No machines anywhere. No ice... More 

Was this review helpful? Yes
alexattia, General Manager at Charles Hotel, responded to this review

We are sorry to hear your stay did not live up to your expectations. We hope to have the opportunity to provide you with a much better experience during futures stay. If you have any further comments or concerns, please do not hesitate to contact me at aattia@charleshotel.com. Sincerely, Alex Attia General Manager More 

Paris, France
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

great location in cambridge, on the river and 1 minute from Harvard Square. warm atmosphere, with a great local and workd crowd. nice breakfast atmosphere. great jazz club. great bar. confortable rooms though a bit tacky (but even in Cambridge, US tacky taste). best hotel in cambridge !!

Was this review helpful? Yes
alexattia, General Manager at Charles Hotel, responded to this review

It's great to hear such positive feedback. We are happy that you enjoyed every aspect of your stay and found the time to catch a show at our jazz club. We hope to welcome you back soon for another pleasant stay! If I can assist you further, please do not hesitate to contact me at aattia@charleshotel.com. Thank you again and... More 

San Jose, California
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I stayed at the Charles Hotel for a conference and was pleasantly surprised by the size of the rooms, the professionalism of thel staff, and the overall comfort and cleanliness of the rooms and hotel. The location of the hotel was very convenient to the places I needed to be and the things I wanted to do in the Cambridge... More 

Was this review helpful? Yes
alexattia, General Manager at Charles Hotel, responded to this review

Thank you for your thoughtful review, we are pleased to hear you enjoyed your stay. However, I am sorry to hear of the mix up with your laundry but am happy this issue was promptly taken care of. If I can assist you further, please do not hesitate to contact me at aattia@charleshotel.com. Thank you again and we hope to... More 

Kansas City, MO
Level Contributor
95 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel is really close and convenient to Harvard Square. There are many places to eat nearby and within walking distance. The rooms are very nice and the staff is very helpful. One staff member in the banquet facilities area, Stephen, was very helpful and courteous during my stay with the NCTR Workshop. I really appreciate the service he provided... More 

Was this review helpful? Yes 2
alexattia, General Manager at Charles Hotel, responded to this review

Please allow me to express my sincere regrets for the inconveniences you encountered during your recent visit to The Charles Hotel. Please know that very effort has been made on our behalf to minimize the impact of our neighboring construction and we apologize for any disruption this may have caused. We are sorry that these circumstances prevented us from providing... More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I'm not one to write a review but when the hotel places a guest right next to elevator even as the reservation says don't put near an elevator, and both of the front desk clerks insist it is not near the elevator, it is clear the hotel needs a review. Room change better looking until we looked. Grapes on the... More 

Was this review helpful? Yes 3
alexattia, General Manager at Charles Hotel, responded to this review

We are truly sorry to hear of your negative experience. Please accept my sincere apologies that your needs were not accommodated during your stay. Guest satisfaction is our top priority here at The Charles and we are constantly working on improving. Thank you for sharing your experience with us. We look forward to welcoming you back to The Charles, under... More 

Juneau, Alaska
Level Contributor
79 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed here before, and frequently stay with their affinity group, the "Preferred Hotels." This visit will be our last. The room is small (although very expensive), next to a noisy elevator and with a view of a flat tar roof. The front desk was entirely unhelpful when we asked for a change. No apologies and no visible attempt to accommodate... More 

Was this review helpful? Yes 2
alexattia, General Manager at Charles Hotel, responded to this review

We are very sorry to hear that your stay did not live up to your expectations. The service you received is certainly a departure from our standards here at The Charles, and we hope to have the opportunity to make it up to you during futures stays. If I can assist you further, please do not hesitate to contact me... More 

Miami Beach, Florida USA
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I didn't expect much from this hotel, primarily because its in the middle of a university town. Wow -- was I surprised! Fantastic front desk people…great concierge…super comfy bed and large room…Bigelow bathroom amenities. A wonderful stay. So much better than the Liberty I can't even tell you. They even had a little mini-bar with nice, high-end snacks. Loved it!

Was this review helpful? Yes 2
alexattia, General Manager at Charles Hotel, responded to this review

We are delighted to read your thoughtful review and appreciate you taking the time to share your families experience. Your kind acknowledgements of our staff will not go unnoticed. We hope to welcome you back soon for another pleasant stay! Sincerely, Alex Attia General Manager More 

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