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Charles Hotel

Certificate of Excellence
1 Bennett St, Cambridge, MA 02138
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Charles Hotel
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Charles Hotel
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639 reviews from our community

Traveler rating
    310
    206
    65
    35
    23
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166
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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North of Boston
Top Contributor
227 reviews 227 reviews
28 hotel reviews
121 helpful votes 121 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Attended a wedding here and have to give thumbs up to the food as well as the service. Serving 200 people can be tough yet the crew did an amazing job. Appetizers ( sushi, cheese selection and hot passes ) were fabulous. For example bacon wrapped scallops were crisp on outside and tender inside. Salad was a fresh spinach and... More 

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Ormond Beach, Florida, United States
Contributor
14 reviews 14 reviews
8 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We had a standard room at The Charles Hotel, but I was so impressed with the use of space - I might as well have been in a suite! There was plenty of room for both my husband and I to be comfortable with our "own space" for computers & reading. The furniture was very functional for "living" and very... More 

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New Jersey
2 reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Thank you Charles Hotel for your gracious help and service on our recent stay. The front desk staff exceeded expectations. We had a wonderful stay and would highly recommend this hotel to anyone coming to the area.

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Contributor
18 reviews 18 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Have been staying at The Charles for over 10 years, at least once a quarter. The accommodation are impeccable, the service outstanding and the location perfect. It is within walking distance of the Harvard campus and many restaurants in downtown Cambridge. In the winter it has an ice skating rink. There are two restaurants in the main building and an... More 

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Bondurant, Wyoming
Contributor
15 reviews 15 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

We were attending several events at the Harvard Kennedy School and found this hotel most convenient. What we didn't realize, though, was how quiet and up-scale this hotel was. Three first-class restaurants were within a half block of our room. In-hotel restaurants were superb. Mostly, though, I appreciated the silence. The room itself was beautifully appointed, I couldn't hear the... More 

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Sandgate, Vermont
Contributor
14 reviews 14 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

I'm a Cambridge native. It used to be (during the 1950s) that working class people lived next to the academics and professionals. Cambridge had a small town feel and it was affordable for everyone. That's no longer the case. The Charles Hotel is pricey, but not much more than less grand places in Cambridge, especially if you get the package... More 

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Tel Aviv, Israel
Top Contributor
152 reviews 152 reviews
54 hotel reviews
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The hotel is a lovely place with a warm feeling, good size rooms and great location. the restaurant for breakfast is great, however the service in the restaurant during breakfast this time was very poor - waited 30 minutes to be served!!

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east northport
Top Contributor
113 reviews 113 reviews
17 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 2 weeks ago

It had been almost a full year since we visited Cambridge and stayed at the Charles. Upon arrival we were upgraded to a King Suite at no extra charge! Such a classy place, not too flashy just very tastefully appointed and comfortable. Our suite was very large and spotless. The housekeeping department is always right on top of things. We... More 

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alexattia, General Manager at Charles Hotel, responded to this review

Thank you for sharing such positive feedback and for the kind recommendation! Happy to hear you made it back to Cambridge and had such an enjoyable stay. We hope to have the pleasure of welcoming you back to The Charles Hotel sometime soon. Sincerely, Alex Attia General Manager More 

Manchester, New Hampshire
2 reviews
3 of 5 stars Reviewed 2 weeks ago via mobile

We booked a night here mainly for the convenience, as we were attending a performance at The Regattabar. I understand that the rates here are in line with other hotels in the area, but we were disappointed with the amenities. No coffee service available outside of Henrietta's Table, one of the restaurants in the hotel. Not even a coffeemaker in... More 

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alexattia, General Manager at Charles Hotel, responded to this review

Thank you for sharing your feedback. I am sorry to hear that your stay did not live up to your expectations and apologize for any inconveniences this may have caused. Please know that guest satisfaction is our top priority here at The Charles and we are constantly working on improving. If I can assist you further, please do not hesitate... More 

Campton, New Hampshire
Top Contributor
103 reviews 103 reviews
15 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Perfect for a romantic brunch, meal or stay. Otherwise it is for the rich who can afford all the pricy things about it. The Charles is clearly positioned this way and makes no pretense about it. Harvard is all walkable from here including football games, the College, HBS, with easy parking. Law School just a bit further. Harvard Square is... More 

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alexattia, General Manager at Charles Hotel, responded to this review

Thank you for taking the time to share your feedback. We value your opinion and hope to have the pleasure of welcoming you back to The Charles in the future. If I can assist you further, please do not hesitate to contact me at aattia@charleshotel.com. Sincerely, Alex Attia General Manager More 

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