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Charles Hotel

Certificate of Excellence
1 Bennett St, Cambridge, MA 02138
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Best prices for: 1 room 1 guest
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Charles Hotel
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Charles Hotel
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622 reviews from our community

Traveler rating
    299
    201
    64
    35
    23
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162
108
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229
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Gstaad, Switzerland
Contributor
15 reviews 15 reviews
7 hotel reviews
4 of 5 stars Reviewed yesterday NEW

I like this hotel. Its busy, its friendly and its slap bang in the middle of Harvard. The rooms are well equipped and comfortable, the restaurant is great, the conference facilities are excellent. The fitness centre is excellent - but not open 24 hours and does not open until 6 am.The room service is excellent. All in all a comfortable... More 

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VA
Top Contributor
245 reviews 245 reviews
110 hotel reviews
133 helpful votes 133 helpful votes
5 of 5 stars Reviewed yesterday NEW

The Charles Hotel has been an icon for many years. It had been five or six years since my last visit and this trip with family was very smooth and pleasant. Hotel dates probably to the 1970s, but the rooms are well kept up. We had very nice new carpeting in our room (berber type - we had Room 820),... More 

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Muscat, Oman
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

Stayed at the Charles Hotel over Christmas / New Year with the family. The room, staff and hotel in general were brilliant. I particularly recommend the hotel restaurant, Henrietta's Table, serves marvellous locally-sourced food.

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New York City
Senior Contributor
37 reviews 37 reviews
14 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Checking in behind a difficult whiny customer - so props to the conceriege for jumping in and helping me check in. Henrietta's Table restaurant - GREAT food and great service. Having the maid clean my room at 3:30 when my guaranteed late check out was 4 pm (Amex Platinum) annoying. Charging me $25 to valet park when I did not... More 

Was this review helpful? Yes 1
Mountain View, California
Senior Contributor
37 reviews 37 reviews
17 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed here over a weekend trip to Boston. The hotel is centrally located in Harvard Square, which is excellent for accessing the city via public transportation (the T or via bus). The hotel itself is nice. I particularly appreciated some attention to detail in the rooms: almost all lights are dimmable, there is a TV in the bathroom (behind... More 

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alexattia, General Manager at Charles Hotel, responded to this review

Thank you for sharing your experience with us. I am glad you enjoyed your stay along with everything Harvard Square and the surrounding area has to offer. However, I am sorry to hear of the smell of smoke in the hallway and will be looking further into this matter. If I can assist you further, please do not hesitate to... More 

Sao Paulo, SP
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

Great hotel, cozy room and the best bed that I've ever tried! Just a few steps to Harvard Square and the subway. Perfect athmosphere for spendig some time during the cold months, just loved it! I highly recommend The Charles, and hope to come back soon!

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alexattia, General Manager at Charles Hotel, responded to this review

Thank you for sharing your experience regarding your recent visit to The Charles Hotel. I am happy to hear you enjoyed your stay along with the comforts of your guestroom. Your kind words will not go unnoticed. If I can assist you further, please contact me at aattia@charleshotel.com. Thank you again and we look forward to welcoming you back to... More 

Toronto, Canada
1 review
5 of 5 stars Reviewed 1 week ago

Everything, from reservation, check-in, material comfort, customer service, fitness centre, proximity to Harvard and subway line, checkout. . .everything a swoosh. . . no problems anywhere. Also, most hotels booked and they also offered a special rate for a three-day stay, so they came through for me in a big way!

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alexattia, General Manager at Charles Hotel, responded to this review

We are pleased to receive your positive feedback and are thrilled to hear your recent stay at The Charles Hotel was so enjoyable. If I can assist you further, please do not hesitate to contact me at aattia@charleshotel.com. Thank you again and we hope to have the pleasure of welcoming you back to The Charles in the future. Sincerely, Alex... More 

New York City, New York
Senior Contributor
40 reviews 40 reviews
27 hotel reviews
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed 1 week ago

Have always loved the Charles - great restaurants and ambiance - and in staying there for the first time, was not disappointed by the rooms or service either. Comfortable beds & great night of rest. I was charged for a Boston Globe newspaper (ordering it at the end of the day), which I think is an amenity that should be... More 

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alexattia, General Manager at Charles Hotel, responded to this review

I am happy to hear your first stay at The Charles was a success. We look forward to welcoming you back sometime soon. If I can assist you further, please do not hesitate to contact me at aattia@charleshotel.com. Thank you again and we hope to have the pleasure of welcoming you back to The Charles in the future. Sincerely, Alex... More 

New York City, New York
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

What a wonderful culture of customer service you have, that culture should be transferable to all healthcare facilities worldwide. I would definitely recommend this hotel to my friends and business associates. I would definitely return if I visited the Cambridge area again.

Was this review helpful? Yes 1
alexattia, General Manager at Charles Hotel, responded to this review

Here at The Charles Hotel we strive to maintain the highest level of comfort and hospitality. Our staff is dedicated to providing our guests with exceptional service and we are pleased to hear that their efforts were so generously acknowledged. We are very happy to hear your stay with us was such a positive experience. If I can assist you... More 

Kirchberg, Austria
Top Contributor
76 reviews 76 reviews
42 hotel reviews
32 helpful votes 32 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Most aspects were disappointing, I would recommend booking elsewhere. The bed was fluffy and wonderful- which helped, whilst listening to all neighbours and the party in the ballroom. The bathroom was small- ask for a bath upfront, if you prefer that. The fitness center is great.

Was this review helpful? Yes 2
alexattia, General Manager at Charles Hotel, responded to this review

Thank you for sharing your feedback regarding your recent visit to The Charles Hotel. I am sorry to hear that your stay did not live up to your expectations and apologize for any inconveniences this may have caused. Please know that guest satisfaction is our top priority here at The Charles and we are constantly working on improving. If I... More 

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