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All 17 Cambridge hotels

Charles Hotel

4.0 of 5 Hotel   |   1 Bennett St, Cambridge, MA 02138
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Charles Hotel
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81%
Ranked #5 of 17 hotels in Cambridge
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 2 days ago
Allison177 New York City, New York
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479 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (71)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
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English first
New York City, New York
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

Very much enjoyed my first stay at the Charles. Everyone from the front desk, restaurants (Noir and Henrietta's) and doormen were quite friendly. I often encounter snobby service at upscale hotels, but that wasn't the case here. I was upgraded to a Cambridge Suite (thru Platinum Card/Fine Hotels and Resorts) and thus had a great view and plenty of space.... More

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Ohio
Senior Contributor
43 reviews 43 reviews
25 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We stayed at the Charles the first two nights of a week-long New England family vacation. The hotel wasn't as nice as we'd expected - let alone what we'd consider luxurious - but it was still a nice place, and the special deal we got at the time of our reservation coupled with the extremely convenient location made for a... More

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Los Angeles, California
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

We arrived very late (past midnight) for our stay. When we were getting ready for bed we realized that the sink in the bathroom was stopped up. I called down to the front desk, but unfortunately there wasn't anyone who could fix the problem that evening. They did offer for us to move rooms, but we were too tired and... More

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New York City, New York
1 review
2 of 5 stars Reviewed 1 week ago

I usually stay the Charles hotel when I visit harvard. However on this trip I was welcomed to cashews underneath the chair, sticky drink stains on the table, and last but not least dirty residual soap --all from the previous guest. This was my last stay there.

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sdevenne, General Manager at Charles Hotel, responded to this review

Thank you for your feedback regarding your recent visit to The Charles Hotel. I am sorry to hear of the condition of your guestroom and regret that these circumstances prevented us from providing you with the superior service that you expect and deserve. I will be addressing this issue with our Director of Services and appreciate you bringing this matter... More

New York City, New York
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 1 week ago

Very comfortable bed and bright room but watch out for the bathroom. Dim lighting, sink doesn't hold water and burnt my hands with boiling water straight out of the warm tap. I shared the boiling water concern at the front desk, (especially dangerous for kids) and got a "it does get rather hot..." response - not exactly reassuring that anything... More

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sdevenne, General Manager at Charles Hotel, responded to this review

Thank you for your feedback regarding your recent visit to The Charles Hotel. I am terribly sorry to hear of the poor customer service you received while addressing your concern with our staff. I would like to look further into this situation and hope that you would be able to provide us with more information. Please contact me at aattia@charleshotel.com... More

CT
Contributor
14 reviews 14 reviews
12 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed 1 week ago

We love staying at The Charles. The rooms are clean, attractive and well-designed. (How often do you see an actual drawer in the bathroom?!) Extremely comfortable beds. Indoor pool is heated nicely, and the whirlpool is wonderfully powerful. Fabulous, fabulous breakfast at Henrietta's. The parking is expensive, but very often there are packages that include parking. And of course, the... More

Was this review helpful? Yes 4
sdevenne, General Manager at Charles Hotel, responded to this review

Thank you for taking the time to share your kind words regarding your recent visit to The Charles Hotel. I am happy to hear you enjoyed every aspect of your stay. If I can assist you in any way, please contact me at aattia@charleshotel.com. Thank you again and we look forward to welcoming you back to The Charles sometime soon.... More

ct
Top Contributor
97 reviews 97 reviews
32 hotel reviews
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for one night on a weekend. While the hotel tends to be more expensive than its Cambridge neighbors, the reason is the hotel's combination of clean up to date accommodations, coupled with an outstanding Harvard Square location. Very tough to beat -- even for $360/night, which is certainly on the pricey side compared to what you can pay... More

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sdevenne, General Manager at Charles Hotel, responded to this review

Thank you for taking the time to share your experiences regarding your recent visit to The Charles Hotel, I am happy to hear that you enjoyed your stay. I also appreciate your suggestions for improvement regarding the difficulties you experieced using our television remotes, I would be happy to address this issue with our staff. If I can assist you... More

Boston, Massachusetts
Senior Contributor
28 reviews 28 reviews
18 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Pros: - Great location, in the heart of Hvd Square. Go to Crema café a block from there, or better, to LA Burdick for some hot chocolate. - Rooms are okay, a little small but great bed. - Nice food, specially the breakfast - You can use the gym across the street. Cons: - Overpriced - No amenities

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sdevenne, General Manager at Charles Hotel, responded to this review

Thank you for taking the time to share your kind words regarding your recent visit to The Charles Hotel. I am happy to hear you enjoyed your stay including your time spent dining with everything else Harvard Square has to offer. If I can assist you in any way, please contact me at aattia@charleshotel.com. Thank you again and we look... More

arlington
Top Contributor
74 reviews 74 reviews
24 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Our family of three stayed at the Charles for the weekend. Staying right in Harvard square is really nice. There are so many restaurants in Harvard square that we tried a different one for each meal. While we didn't use it, there is a skating rink right out side the front door. It was fun watching the little kids on... More

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sdevenne, General Manager at Charles Hotel, responded to this review

Thank you for your kind words regarding your recent visit to The Charles Hotel. I am happy to hear you and your family enjoyed your stay along with all of your guest amenities. It will be my pleasure to share your comments with the team. If I can assist you further, please contact me at aattia@charleshotel.com. Thank you again and... More

Northampton, Pennsylvania
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Pros: Harvard Square location, walking distance to stores/shops/metro, great food selection on-site (Legal Sefood, Henrietta's great coffee & breakfast), Room size/comfortable & clean, all staff was extremely helpful and friendly from first contact to last Cons: Parking costs ($36/night) & validation process

Was this review helpful? Yes
sdevenne, General Manager at Charles Hotel, responded to this review

Thank you for taking the time to share your experiences regarding your recent visit to The Charles Hotel, I am happy to hear that you enjoyed your stay as well as your interactions with our staff. I also appreciate your suggestions for improvement regarding parking and will take this into consideration. If I can assist you further, please do not... More

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Additional Information about Charles Hotel

Also Known As:
Charles Hotel Cambridge
Address: 1 Bennett St, Cambridge, MA 02138
Location: United States > Massachusetts > Cambridge
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Cambridge
#7 Business Hotel in Cambridge
#8 Family Hotel in Cambridge
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Charles Hotel 4*
Official Description (provided by the hotel):
Located just minutes from downtown Boston and a variety of world-class attractions, The Charles is a AAA Four Diamond Hotel and a proud member of Preferred Hotels and Resorts.Reflecting the eclecticism that is Cambridge, The Charles Hotel is a modern interpretation of New England hospitality with a thriving jazz club, the Regattabar, two signature restaurants, ice-skating rink (winter months only), state of the art conference facilities, Corbu Spa & Salon, and a central location in the heart of Harvard Square.The Hotel is home to Henrietta’s Table, featuring “fresh and honest” home cooking, and Rialto, recognized by one of the best restaurants in America by Gourmet, Food & Wine and Esquire. Noir, the hotel’s chic, cozy bar, serves classic cocktails mixed to perfection and sultry signature drinks. Since its opening in 1985, The Regattabar has established itself as the leading jazz and world music club in Boston and the New England area. Corbu Spa & Salon is named after famed architect and designer, Le Corbusier and offers a harmonious escape from the stresses of urban life. A French influenced menu offers seasonal treatments with locally sourced ingredients. Open daily.Catering to internationally renowned business leaders, government officials, entertainment executives and leisure travelers alike, it’s no wonder that the New England Travel Guide has designated The Charles as the best hotel to “stay put in” when visiting Boston. ... more   less 
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