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Charles Hotel

Certificate of Excellence
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1 Bennett St, Cambridge, MA 02138
Special Rate
February Winter Sale
1 room 1 adult
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Charles Hotel
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731 Reviews from our TripAdvisor Community

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Hong Kong
1 review
4 of 5 stars Reviewed yesterday NEW

Good and comfortable, very good location, good service, good room service, scenic views, comfortable bed, great toilet, beautiful lobby, gorgeous hotel, big room, nice lobby, great service, nice library,

Review collected in partnership with this hotel

Helpful?
Thank kichiutonyc
Level Contributor
38 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

Very nice place to stay. Within walking distance of Harvard. The hotel has a wonderful collection of quilts in blues and white on display throughout the building as well as on the beds in the guests rooms. No coffee maker in the room but complimentary tea and coffee were available in one of the restaurants in the morning. Friendly and... More 

Helpful?
Thank Denise B
alexattia, General Manager at Charles Hotel, responded to this review

Thank you for sharing your feedback. We're delighted to hear you enjoyed your stay and look forward to having you visit us again soon! Sincerely, Alex Attia General Manager More 

Northampton
1 review
5 of 5 stars Reviewed 1 week ago

Great in all services, food and location. Really friendly staff. They helped us with dishwashing soap and a microwave we needed for our baby's bottle. The accomodations are clean, spacious and cozy at the same time

Review collected in partnership with this hotel

Helpful?
Thank 735ingridd
alexattia, General Manager at Charles Hotel, responded to this review

We are delighted to read your thoughtful review and appreciate you taking the time to share your experience. We hope to welcome you and your family back soon for another enjoyable stay in the future! Sincerely, Alex Attia General Manager More 

Washington, DC
Level Contributor
83 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
4 of 5 stars Reviewed 1 week ago

Generally a very nice hotel. I usually stay here when visiting Cambridge. This time, I hit a few snags, though. Apparently the hotel is undergoing renovation, and I was awakened in the morning to the sound of a grinder or jackhammer or something nearby. Check-in and check-out were also slow this time, and it took 20 minutes to get our... More 

Review collected in partnership with this hotel

Helpful?
Thank YetAnotherViajera
alexattia, General Manager at Charles Hotel, responded to this review

Thank you for your feedback. Please know that we are taking every effort possible to minimize noise during construction and apologize for the discomfort this caused you during your stay. Thank you for your patience and understanding and we hope to have the opportunity to welcome you back to the new and improved Charles Hotel in the future. Sincerely, Alex... More 

El Paso
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

A good night sleep should be expected for the price. The room renovation grinding started at 8am. I'm giving the "sleep quality" category a very good because the bed is above average comfortable. The rooms definitely need a renovation. But this should not be conducted at the expense of the guests.

Review collected in partnership with this hotel

Helpful?
1 Thank 581toddp
alexattia, General Manager at Charles Hotel, responded to this review

Thank you for sharing your feedback. We are sorry to hear your stay did not live up to your expectations. We value your opinion and thank you for giving us the opportunity to improve. If you have any further comments or concerns, please do not hesitate to contact me at aattia@charleshotel.com. Sincerely, Alex Attia General Manager More 

Rancho Santa Fe
1 review
3 of 5 stars Reviewed 1 week ago

Great hotel in a terrific location. Covered portico is a real plus when the weather isn't cooperating. The gym is first class assuming you can find it. The rooms are excellent. Avoid the restaurants. They're way over priced.

Review collected in partnership with this hotel

Helpful?
Thank X3438RQjohnm
alexattia, General Manager at Charles Hotel, responded to this review

Thank you for sharing your experience. Your feedback is vital to our success in providing our guests with exceptional service and ensuring an enjoyable stay. If I can assist you further, please do not hesitate to contact me at aattia@charleshotel.com. Sincerely, Alex Attia General Manager More 

Chapel Hill, North Carolina
Level Contributor
52 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 1 week ago

The Charles Hotel in Cambridge, MA lives up to their slogan of "Your home away from home". I have stayed here several times per year for over 10 years, and it definitely feels like home. The location cannot be beat. The soothing decor of blue and white quilts and simple furnishings is clean and comfortable. Access to adjacent top-notch fitness... More 

Review collected in partnership with this hotel

Helpful?
Thank kmcelvany
alexattia, General Manager at Charles Hotel, responded to this review

We couldn't be happier to hear that The Charles has been your home away from home for the past 10 years! We hope to have the pleasure of welcoming you back sometime soon. Sincerely, Alex Attia General Manager More 

Cumberland Foreside
1 review
5 of 5 stars Reviewed 1 week ago

We have come to The Charles many times and again enjoyed our stay. The Hotel is undergoing an update and it is even better than we remembered. The location is perfect, the rooms a delight and the staff helpful at every level. If you want to stay in Cambridge or need to be close to the University, this is the... More 

Review collected in partnership with this hotel

Helpful?
Thank F6351TAmichaelh
alexattia, General Manager at Charles Hotel, responded to this review

Thank you for taking the time to share your five star review! It's great to hear you enjoyed every aspect of your stay. We hope to have the opportunity of welcoming you back to the new and improved Charles once our renovation is complete. Sincerely, Alex Attia General Manager More 

Somerville, Massachusetts
1 review
5 of 5 stars Reviewed 1 week ago via mobile

I hadn't ever stayed at the Charles before but was more than satisfied from the moment I checked in. The building has been and is in the process of renovations, and you can tell, because everything just looks crisp. The one thing that blew me away was the TELEVISION IN THE BATHROOM MIRROR. I'm not kidding, that thing was so... More 

Helpful?
Thank Ajmastracci
alexattia, General Manager at Charles Hotel, responded to this review

It's wonderful to hear your first stay at The Charles was such a success, Ajmastracci. It would be my pleasure to share your kind feedback with the rest of the team. We look forward to having you back again for a visit soon! Sincerely, Alex Attia General Manager More 

Boston, Massachusetts
1 review
5 of 5 stars Reviewed 1 week ago

The staff, the service and the facities are terrific! This is one of the great hotels of the world. It is exceptionally well managed and has a staff that few hotels in the workd can rival. I have been absolutely delighted with every stay at the Charles!!

Review collected in partnership with this hotel

Helpful?
Thank 766scotta
alexattia, General Manager at Charles Hotel, responded to this review

We are delighted to hear you consider The Charles your home away from home! We look forward to welcoming you back for another terrific stay sometime soon. Sincerely, Alex Attia General Manager More 

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