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Charles Hotel

4.0 of 5 1 Bennett St, Cambridge, MA 02138
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Certificate of Excellence 2014
Charles Hotel
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Charles Hotel
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566 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Muscatine, Iowa
Contributor
19 reviews 19 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Even the best hotel chains have their problems. Only independently owned hotels have an opportunity to be the very best, i.e.: Carlyle in NYC, the Chicago Drake of yesteryear, etc. The Charles Hotel does exactly what it purports to do...perfectly. Rooms that do not look like hotel rooms, restaurants that do not look or taste like hotel restaurants, etc. The... More

Was this review helpful? Yes 2
alexattia, General Manager at Charles Hotel, responded to this review

Here at The Charles Hotel we strive to maintain the highest level of comfort and hospitality. Our staff is dedicated to providing our guests with exceptional service and we are pleased to hear that their efforts were so generously acknowledged. We are very happy to hear your stay with us was such a positive experience. If I can assist you... More

Contributor
15 reviews 15 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The Hotel is large. It has a great vintage quilts hanging in every wall. They are stunning. The room was clean and welcoming. There is a great bar too. We did not eat an evening meal there so I can not comment on that but the breakfast was disappointing. Having had breakfast else where this was like a holiday camp!!... More

Was this review helpful? Yes
alexattia, General Manager at Charles Hotel, responded to this review

Thank you for taking the time to share your feedback on your recent visit to The Charles Hotel. I am sorry to hear your visit to Henrietta's Table did not live up to your expectations. Please know that guest satisfaction is our top priority here at The Charles and we are constantly working on improving If I can assist you... More

Dubai, United Arab Emirates
Senior Contributor
21 reviews 21 reviews
17 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed here in July 2014 to attend a course in Harvard. The location is perfect with lots of food options all around including Chipotle and Shake Shack! There's a great vibe to the area with lots of students around. It's also a short walk from Harvard. The staff at reception are incredibly friendly and offer great advice.

Was this review helpful? Yes 1
alexattia, General Manager at Charles Hotel, responded to this review

Thank you for taking the time to share your kind words regarding your recent visit to The Charles Hotel. I am happy to hear you enjoyed your stay along with everything Harvard Square and the surrounding area has to offer. If I can assist you further, please do not hesitate to contact me at aattia@charleshotel.com. Thank you again, we look... More

Contributor
20 reviews 20 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stayed for a couple of days for a recent trip to Harvard and I absolutely love the hotel. The rooms were spacious, beautifully decorated and well insulated. I had a view of the inner courtyard which had outdoor tables and fairy lights in the trees. There are also many restaurants in the area including within the hotel. It is... More

Was this review helpful? Yes
alexattia, General Manager at Charles Hotel, responded to this review

We are pleased to receive your positive feedback and are thrilled that your recent stay at The Charles Hotel was so enjoyable. Your kind words will not go unnoticed, it would be my pleasure to share your thoughtful note with the rest of the team. If I can assist you further, please do not hesitate to contact me at aattia@charleshotel.com.... More

North Shore MA
Senior Contributor
25 reviews 25 reviews
15 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed here for one night as I had an early morning meeting nearby. Was warmly greeted, nice high floor room, quiet night sleep. Prompt valet service. Comfortable and well appointed room, Friendly staff. Was a great, but quick stay.

Was this review helpful? Yes
alexattia, General Manager at Charles Hotel, responded to this review

Thank you for taking the time to share your kind words regarding your recent visit to The Charles Hotel. I am happy to hear you enjoyed your stay and comfortable accommodation. I hope to have the pleasure of welcoming you back to The Charles sometime soon. Sincerely, Alex Attia General Manager More

Chicago
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

Overpriced and greedy, this hotel practices one outrage after another. But let's begin with the most audacious sin of all: No coffee in the room. This ludicrously expensive hotel is so grasping for your final dollar that it doesn't provide the customary coffee maker. So when you get up in the morning and turn your laptop on, don't bother to... More

Was this review helpful? Yes 1
alexattia, General Manager at Charles Hotel, responded to this review

Thank you for sharing your feedback regarding your recent visit to The Charles Hotel. I am sorry to hear that your stay did not live up to your expectations and apologize for any inconveniences this may have caused. Please know that guest satisfaction is our top priority here at The Charles and we are constantly working on improving. If I... More

San Francisco, California
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

The Charles has a great location right near the Harvard campus, but that really is the only thing going for it. The first room I was given was right next to the ballroom with a raucous event going on - I'm not even certain why they would out a guest room there. The next was quieter up on the 7th... More

Was this review helpful? Yes 1
alexattia, General Manager at Charles Hotel, responded to this review

Thank you for sharing your feedback regarding your recent visit to The Charles Hotel. I am happy to hear you enjoyed our convenient location. In the future, please visit our website as we are constantly featuring various promotions for discounted rates. If I can assist you further, please do not hesitate to contact me at aattia@charleshotel.com. Thank you again and... More

Contributor
11 reviews 11 reviews
9 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Solid business oriented hotel. Great location for Harvard. Good standard of cleanliness and the furniture and bedding are quite up to date. Bed linen and towels of a quality you would expect from more expensive hotels, and the bed is quite comfortable. Free in room wifi is a good offering. Because of strong demand in the area the hotel can... More

Was this review helpful? Yes 1
alexattia, General Manager at Charles Hotel, responded to this review

Thank you for sharing your experience regarding your recent visit to The Charles. Your feedback is vital to our success in providing our guests with exceptional service and ensuring an enjoyable stay. If I can assist you further, please do not hesitate to contact me at aattia@charleshotel.com. Thank you again, we look forward to welcoming you back to The Charles... More

Stockbridge, Georgia
Contributor
14 reviews 14 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed September 14, 2014

I had an excellent one night stay at the Charles. Service was perfect and the room was a very strong four star accommodation. It was very close to the venue that was the purpose of my visit to Cambridge. I enjoyed the erudite theme of the hotel. Its location was also good for weekend nightlife. A particular highlight is the... More

Was this review helpful? Yes
alexattia, General Manager at Charles Hotel, responded to this review

Thank you for sharing your kind words regarding your recent stay at The Charles Hotel. For future stays, please visit our website as we are constantly featuring various promotions for discounted rates. If I can assist you further, please do not hesitate to contact me at aattia@charleshotel.com. Thank you again and we hope to have the pleasure of welcoming you... More

Dartmouth, Massachusetts
Senior Contributor
40 reviews 40 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed September 12, 2014

We went to a WGBH wine fund raiser.We decided to stay at the Charles Hotel and were very pleased with our suite room.Wonderful car service to our event and enjoyed our breakfast at Henriettas.We loved the Harvard scene and look forward to coming back again!

Was this review helpful? Yes
alexattia, General Manager at Charles Hotel, responded to this review

Thank you for sharing your kind words regarding your recent stay at The Charles. Our staff is dedicated to providing our guests with exceptional service and we are pleased to hear that their efforts were so generously acknowledged. If I can assist you further, please do not hesitate to contact me at aattia@charleshotel.com. Thank you again and we hope to... More

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Additional Information about Charles Hotel

Address: 1 Bennett St, Cambridge, MA 02138
Location: United States > Massachusetts > Cambridge
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Charles Hotel 4*
Number of rooms: 294
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Also Known As:
Charles Hotel Cambridge

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