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Holiday Inn Express Hotel & Suites Ft. Payne

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112 Airport Road West, Fort Payne, AL 35968
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1 room 1 adult
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Holiday Inn Express Hotel & Suites Ft. Payne
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125 Reviews from our TripAdvisor Community

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Level Contributor
65 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed December 4, 2015 via mobile

Decent place to stay when visiting fort Payne area. Hotel was neat and clean and staff was friendly not to mention helpful with local restaurant recommendations. Close to the highway and easily accessible. Plenty of local food spots to choose for if your a business traveler that wants to eat near the hotel.

Helpful?
Thank Jeffmattes
travelpaige91, Director of Sales at Holiday Inn Express Hotel & Suites Ft. Payne, responded to this review

Thank you for taking the time to share your experience. Our staff is always happy to help with recommendations. There are many great places to eat, shop and visit in our area. We enjoy sharing them with others. We hope you can stay with us again soon! Thank you, Paige Davis Director of Sales More 

Leesburg, Florida
Level Contributor
4 reviews
5 of 5 stars Reviewed December 3, 2015

The staff at Holiday Inn Express made our stay so wonderful! They were very friendly and could not be more helpful! Our room was extremely clean and lots of room. I was very happy with the large bed and how comfortable the mattress was! I have a bad back and have difficult sleeping in a bed away from home normally,... More 

Helpful?
Thank Patricia Z
travelpaige91, Director of Sales at Holiday Inn Express Hotel & Suites Ft. Payne, responded to this review

We're so pleased that you had such a wonderful stay! We hope that you can return again soon. We have begun renovations to both the interior and exterior of hotel and can't wait for you to see them. Thank you, Paige Davis Director of Sales More 

Thibodaux, Louisiana
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed November 29, 2015

My family took a short trip to Fort Payne over the Thanksgiving holidays and we stayed at the HIE. Our room was extremely clean and comfortable. We had a king suite that had a pull out sofa bed for our kids. The room also included a microwave and a small fridge. Our stay also included breakfast which was ok. There... More 

Helpful?
Thank Melissa L
travelpaige91, Director of Sales at Holiday Inn Express Hotel & Suites Ft. Payne, responded to this review

We're so pleased that you had a happy Thanksgiving with us! Yours is exactly the type of experience we strive to provide for our guests. Our staff is always happy to provide directions and recommendations on places to eat or things to do. We love this area and enjoy sharing it with others. Thank you, Paige Davis Director of Sales More 

Tampa, Florida
Level Contributor
33 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed November 11, 2015

Stayed three nights in Fort Payne while visiting family there. I made online reservations for two nights, which were a breeze, but then we had to stay an additional night due to airline cancellations. I called to adjust our reservation and the clerk was so helpful. She even gave us a better room (at the same price as the original... More 

Helpful?
Thank BrendaK3
travelpaige91, Director of Sales at Holiday Inn Express Hotel & Suites Ft. Payne, responded to this review

We appreciate you taking the time to share your experience with us. Stories such as this are exactly the type of experience our team works to provide from the bottom up with a clean room, good breakfast and an accommodating staff at the front desk. We hope you can return again soon. Thank you, Paige Davis Director of Sales More 

Level Contributor
34 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed October 31, 2015

We enjoyed our stay here. The room was very nice, clean and comfortable. Their breakfast was about like most, but it got us down the road. The hotel is close to many of the local attractions.We made a short drive to the Unclaimed Baggage store at Scottsboro, AL. We drove up to Desoto State Park/Falls, Little River Canyon, and Mentone,... More 

Helpful?
1 Thank Terry S
Jule83, General Manager at Holiday Inn Express Hotel & Suites Ft. Payne, responded to this review

Thank you for your kind words and for your recent stay with us. I am so happy to hear you had a comfortable stay. We are proud our hotel is quiet; the floors and walls being concrete make it very sturdy as well as quiet. I'm glad you were able to enjoy a few of the many attractions in our... More 

Mobile, Alabama
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed October 26, 2015 via mobile

We stopped over in Fort Payne on our way to Gatlinburg. Great price and very clean room. Only complaint is the smell in the lobby and hallway of the second floor. At check in my husband said he thought it smelled like body odor. But then it was even worse this morning when we checked out. Our room smelled nice... More 

Helpful?
Thank Tmac88
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Ft. Payne, responded to this review

Dear Tmac88, Thank you very much for taking the time to share your thoughts and comments about your stay with us. We are glad that you found our rooms to be clean and our price to be great. However, we would like to apologize for falling short of your expectations regarding our lobby and hallways. We give the utmost importance... More 

Ocean Springs, Mississippi
Level Contributor
49 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed October 18, 2015

My wife visits the area to look out and spend some time with her mother at least every 6-8 weeks and we are reward members. We moved here from the Hampton after years of staying there, we had some recurring customer service issues at the Hampton. However on a recent stay, we experienced issues here as well, Upon checking into... More 

Helpful?
Thank George J
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Ft. Payne, responded to this review

Dear George J, Thank you for your patronage as an IHG Rewards Club Member and for posting a candid feedback from your recent stay with us. I was concerned to see that you had some issues with the smell of your room, the condition of the gym, the garbage can, and the replenishment of towels during your stay. Rest assured,... More 

Atlanta, GA USA
Level Contributor
42 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed October 13, 2015

We had a room on the second floor, which was clean and quiet. The bed was very comfortable, and in general this hotel is what I hope most will be. In addition to a good clean room with nice bathroom and bed, the breakfast served the next morning was good and had a nice variety of items from bagels to... More 

Helpful?
Thank MF_Tractor_guy
Jule83, General Manager at Holiday Inn Express Hotel & Suites Ft. Payne, responded to this review

I have to say my favorite thing is the coffee! We are so happy to hear you were pleased with your stay. We strive for our guests to be comfortable in their rooms; we hope they enjoy our breakfast; and we want the service to be excellent. We do hope you will return to our area and stay with us... More 

Panama City Beach, Florida
Level Contributor
6 reviews
3 hotel reviews
5 of 5 stars Reviewed September 24, 2015

We were headed home after a weekend in Atlanta and quick trip to Chattanooga and stopped for the night here. It was the best place I have ever stayed. we asked the guy at the desk did they have a room with a hot tub and did they!!!! We were in the Executive Suite with a huge living area and... More 

Helpful?
Thank Beth T
travelpaige91, Director of Sales at Holiday Inn Express Hotel & Suites Ft. Payne, responded to this review

Wow! Best place you've ever stayed!? Thank you! We are thrilled that you spent part of your birthday weekend with us and had such a wonderful experience. We very much appreciate you taking the time to share your comments with us. Our team works diligently to provide this exact type of experience for our guests. We hope you can come... More 

Level Contributor
42 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed September 16, 2015

This HIE is better than most. Everything from the grounds to the room was clean. Staff/personnel really do have "southern hospitality". They will make you feel at home. Breakfast was nice (cold and hot foods with plenty of morning drinks). If you want to avoid Atlanta/Birmingham/Nashville, find this gem on I-59. You won't be disappointed!

Helpful?
Thank RetUSAFNCO
travelpaige91, Director of Sales at Holiday Inn Express Hotel & Suites Ft. Payne, responded to this review

Thank you so much for the 5-star review and your compliments! We're so pleased to hear that you were happy with our hotel and amenities. Avoiding all of that traffic sounds like a great idea. Our area has so many gorgeous places to visit like Little River Canyon National Preserve and DeSoto State Park up on Lookout Mountain, so we... More 

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