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Holiday Inn Express Hotel & Suites Ft. Payne

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112 Airport Road West, Fort Payne, AL 35968
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Holiday Inn Express Hotel & Suites Ft. Payne
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Holiday Inn Express Hotel & Suites Ft. Payne
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94 reviews from our community

Traveler rating
    53
    31
    6
    2
    2
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28
22
10
21
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
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New Orleans, Louisiana
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

After slipping and sliding on the interstate for at least five miles, our family decided it was safest to get off and secure ourselves a room for the night. When we walked in, the man working the front desk was extremely considerate and accomodating of our situation. Our room was clean and spacious. It was a major plus for us... More 

Was this review helpful? Yes 1
Wilmer, AL
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 15, 2015

We are Hampton Rewards Members and went there first. The night lady was so terribly rude that we left and crossed the highway to this Holiday Inn, and we are so glad we did. The night man was friendly, courteous and helpful. He signed us up for Holiday Inn Rewards, checked us in, and brought the new rewards card to... More 

Was this review helpful? Yes
Jule83, General Manager at Holiday Inn Express Hotel & Suites Ft. Payne, responded to this review

Welcome! and thank you for staying with us. It sounds like you had the exact experience we wish for everyone to have when they walk through our doors. From check in to checkout we want it to be pleasant, courteous, comfortable and clean. I am sorry you missed the full hot breakfast experience but I am happy the breakfast host... More 

Virginia Beach, Virginia
Contributor
12 reviews 12 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 10, 2015

I just came back from a recent Trip to Fort Payne. This hotel is slightly newer and beats out the Hampton in across the street for price and room decor. It does not include an onsite indoor swimming pool like the Hampton Inn but if you ask the desk clerk I believe they have worked out an arraigement with them... More 

Was this review helpful? Yes
Jule83, General Manager at Holiday Inn Express Hotel & Suites Ft. Payne, responded to this review

Thank you for your great recommendation. We are so glad you enjoyed your stay with us. We do have a outdoor seasonally heated pool that is closed at this time. But with your stay here you have complimentary access to a full fitness facility and that pool is Olympic size and the gym has free weights, the circuit and everything... More 

Rapid City, South Dakota
1 review
5 of 5 stars Reviewed January 27, 2015

My family and I recently traveled to Ft. Payne for a wedding and really enjoyed our stay at this hotel. The breakfast is one of the best I've ever had in a hotel! Excellent food quality and the choices were many. The rooms were very clean and the staff were accomodating and helpful. Very safe place to stay!

Was this review helpful? Yes
Jule83, General Manager at Holiday Inn Express Hotel & Suites Ft. Payne, responded to this review

Thank you for your feedback! We are so pleased you were happy with the quality and selection of food on our breakfast. We are especially excited about all of the new, healthy items the brand introduced last year. Our housekeeping staff works diligently to provide the cleanest rooms for our guests and your satisfaction is our number one goal. It... More 

Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 24, 2015

While in this area on business I had the opportunity to stay with this hotel. Checking in was seamless and room was clean. The problems began the next morning. With do not disturb sign on the door, housekeeping knocking before 0800. Told them would be up shortly, got up and showered and went for a walk. Upon arriving back at... More 

Was this review helpful? Yes
Jule83, General Manager at Holiday Inn Express Hotel & Suites Ft. Payne, responded to this review

I am so sorry and very puzzled by your report. I would appreciate it so much if you would contact me. If you could clarify what happened, we can work to resolve this. Our policy is that we do not knock on doors with privacy signs and our laundry staff doesn't begin until after 8:15am. I would like to personally... More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 20, 2015 via mobile

I had the fantastic opportunity of visiting Fort Payne again and did not hesitate to choose this hotel again. From check-in to check out the staff is so amazing. The front desk clerk is always there with a smile on their face and the housekeeping staff always did such an amazing job with my room. Not to mention that the... More 

Was this review helpful? Yes 1
Jule83, General Manager at Holiday Inn Express Hotel & Suites Ft. Payne, responded to this review

Thank you for returning to stay with us again. Your return is the highest compliment you can give us. Your kind words about the staff are greatly appreciated. They work so hard and for you to notice the employees in every department makes me very proud. I hope you were able to visit some of the fantastic attractions in our... More 

Birmingham, Alabama
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 20, 2015

We had the pleasure of staying at the Holiday Inn & Suites in Fort Payne, AL. Upon arriving we were greeted by hotel staff with warm smile and check in was quick and easy. Coffee was available in the breakfast room and fresh cookies in the lobby. We talked to staff about the area and places to visit if we... More 

Was this review helpful? Yes
Jule83, General Manager at Holiday Inn Express Hotel & Suites Ft. Payne, responded to this review

Thank you, thank you, thank you! We are humbled by your kind words. I will share this with the entire staff so they know what an incredible job they are doing. You will be happy to know we are going in to 2015 with great excitement! We replaced mattresses last month and we will continue with some great changes in... More 

Birmingham, Alabama
Senior Contributor
48 reviews 48 reviews
14 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed December 4, 2014 via mobile

Ft. Payne, Alabama has an annual festival known as Boom Days Celebration. Well, this is my 3rd stay @ Holiday Inn Express. Each visit just gets better & better. They treat you like family, & want for nothing. Cleanliness was also an inviting asset. The morning breakfast was good, refreshing, & above par. Yes, I hope I get to see... More 

Was this review helpful? Yes 1
Jule83, General Manager at Holiday Inn Express Hotel & Suites Ft. Payne, responded to this review

Thank you for your kind review. Everyone at the Holiday Inn Express & Suites love the Boom Days festival! We love welcoming the return guests, such as yourself, and making new friends from the new guests. The artist and musicians that come to Fort Payne that weekend are the best of the best and it is exciting! Don't wait for... More 

Jasper, Alabama
Contributor
13 reviews 13 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 9, 2014

My family had four people in two rooms for our hotel stay. The rooms were very clean and comfortable. The staff was very cordial and helpful. The breakfast was absolutely delicious and contained a wide variety of foods. Cinamon rolls were the BEST I have ever eaten anywhere! The location was close to all the sights we wanted to visit.... More 

Was this review helpful? Yes
Jule83, General Manager at Holiday Inn Express Hotel & Suites Ft. Payne, responded to this review

Thank you for the great review! It sounds like your stay was exactly the experience we would hope all our guests would enjoy when they stay with us! The Cinnamon Rolls are wonderful. I hope you had time to visit the attractions in our local area. This time of year is a great time to visit. Little River Canyon and... More 

Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed November 9, 2014

We had booked a couple of rooms at this hotel to stay here while working in the area. My husbands gold necklace came off while sleeping and he didn't realize it until late that night. The next day he went to the front desk to ask if it had been turned in. They called his housekeeper "Cindy" to come to... More 

Was this review helpful? Yes
londongadsdenal, Owner at Holiday Inn Express Hotel & Suites Ft. Payne, responded to this review

Ms Keri I am grateful for our conversation. I will try and also talk to the guest himself such that i can get a full statement. As promised, I shall look into this matter as quickly as possible. I will personally do a full search of the room. As I mentioned, we have never had this happen at any of... More 

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