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Comfort Suites

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2620 S. Dirksen Pkwy., Springfield, IL 62703
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67 Reviews from our TripAdvisor Community

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Traveler rating
    46
    16
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
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Chicago
Level Contributor
46 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Two friends and I stayed one night to visit the Springfield area attractions. The room was large, with a sitting area, a refrigerator, microwave, lots of counter space, a large bathroom. The room was clean and comfortable. We did not use the pool, but it looked very nice. Breakfast was OK with a good variety of choices. The two queen... More 

Was this review helpful? Yes
gm_il127, General Manager at Comfort Suites, responded to this review

Dear K joann, Thank you for the incredible review and compliments. We appreciate your kind words and thank you for choosing the Comfort Suites. It's our aim to make our guests feel comfortable. We feel it’s our reward when our guests become friends. Again, thank you for your very kind words and we look forward to your next visit. Sherri... More 

Tauranga, New Zealand
Level Contributor
3 reviews
4 of 5 stars Reviewed 4 days ago NEW

Comfortable bed, very good shower,close to a good choice of restaurants. However suggest that room needed airing ,had a stale odour.Close to highway but isolated from any vehicle noise. Cooked Breakfast selection limited. &

Was this review helpful? Yes
gm_il127, General Manager at Comfort Suites, responded to this review

Dear Geoff K, Thank you for your feedback on Trip Advisor! It is your feedback that allows us to continue to provide excellent service to our guests. Thank you for choosing the Comfort Suites. It's our aim to make our guests feel comfortable. We feel it’s our reward when our guests become friends. Again, thank you for your very kind... More 

Litchfield, Illinois
Level Contributor
52 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Wow. From the friendly, helpful staff to the beautifully decorated lobby, eveything about this hotel was top notch. The room was large, clean, and nicely furnished. The bathroom was well lit with a large walk in shower. Each room had a solid wood door and laminate wood floors in the entry and bathroom. Additional lighting above the microwave and refrigerator... More 

Was this review helpful? Yes
gm_il127, General Manager at Comfort Suites, responded to this review

Dear Not Carla, Thank you for the incredible review and compliments. You made our day. We appreciate your kind words and your loyalty. Thank you for choosing the Comfort Suites. It's our aim to make our guests feel comfortable. We feel it’s our reward when our guests become friends. Again, thank you for your very kind words and we look... More 

Carthage, Illinois
1 review
1 of 5 stars Reviewed 1 week ago

We got there late, about 10 p.m. after a sporting event. It took 10-15 minutes to check in because there was already a problem with the person ahead of me. Then when the girl was checking us in, she kept shaking her head and saying that can't be, no, wait a minute. I said do we not have a room... More 

Was this review helpful? Yes
gm_il127, General Manager at Comfort Suites, responded to this review

Dear Aunt Amy25 Thank you for your feedback on Trip Advisor! I would like to apologize for the bad experience that you had at a Choice Hotel! I was hoping that you would contact me personally as I could not find a reservation for you at the Comfort Suites. We certainly want to make this situation right with you. We... More 

Saint John, Canada
Level Contributor
25 reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 1 week ago

Very nice rooms. Suite style is nice with small livingroom with lazyboy. Really nice bathroom with standup shower and glass door. No gross shower curtain sticking to me. I have said what I have to say, but I need to reach 200 words

Was this review helpful? Yes
gm_il127, General Manager at Comfort Suites, responded to this review

Dear Acadian Sailor, Thank you for your great feedback that you posted on Trip Advisor regarding your recent stay at the Comfort Suites in Springfield, IL It is our goal to exceed all of our guests expectations! We are glad that you found our showers enjoyable and hope that if you are in Springfield, IL again that you will choose... More 

Alpharetta, Georgia
Level Contributor
97 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel was very busy with a softball tournament in town. We arrived around 4 on a Saturday and the front desk clerk seemed a bit frazzled. She had to radio to housekeeping to see if any King rooms had been cleaned. We lucked out with good room placement at the end of the hall on the 3rd floor. The... More 

Was this review helpful? Yes
gm_il127, General Manager at Comfort Suites, responded to this review

Thank you for posting your feedback on Trip Advisor. I am glad to hear that you were able to get into a room the worked out for you. I wanted to apologize for the poor signal on our wi-fi that you received while staying with us. We checked our network and since have replaced that access point. We hope that... More 

Lodi, Ohio
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 27, 2015

We stayed here for the Springfield Mile motorcycle race last fall (2014) and were really impressed. This year for the spring race, we didn't even consider any other place. My wife commented on the excellent customer service from Sabrina, then we remembered that she was the same one who took such great care of us before. We plan to stay... More 

Was this review helpful? Yes 2
gm_il127, General Manager at Comfort Suites, responded to this review

Dear Dan R, Here at the Comfort Suites in Springfield, IL, we want to thank you so much for offering up a review after your recent stay and your continued loyalty to our hotel. On behalf of all our staff, we appreciate your kind words regarding Sabrina! She is truly one of the nicest people I know and so proud... More 

Metropolis, Illinois
2 reviews
5 of 5 stars Reviewed May 27, 2015

We've been going to the Flat Track races in Springfield for the last 18 years. We always stay at the Comfort Suites on Dirksen. We absolutely LOVE this place. It's like home away from home for us. It's very clean, quiet and the staff is so friendly. HUGE complementary breakfast each day. We were just there for the races over... More 

Was this review helpful? Yes
gm_il127, General Manager at Comfort Suites, responded to this review

Dear Kay C WOW! Thank you for the incredible review and compliments. You made our day. We appreciate your kind words and your loyalty. Thank you for choosing the Comfort Suites. It's our aim to make our guests feel comfortable and cater to each guests different needs. We feel it’s our reward when our guests become friends. Again, thank you... More 

London, United Kingdom
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed May 24, 2015

Make sure you go to the correct hotel - there is another one called Comfort Inn & Suites in Springfield. Easy to end up at the wrong one!!! We only stayed here for one night whilst on route 66 travelling south to St. Louis. The lady on reception was very pleasant and helpful. The breakfast was fairly minimal.

Was this review helpful? Yes
gm_il127, General Manager at Comfort Suites, responded to this review

Dear John N I would like to thank you for your review on Trip Advisor. We are happy to get as much feedback as possible to make sure that our guests expectations are exceed. We do have a hotel that is similar in name in Springfield and does confuse some guests. We try our best to direct our guests to... More 

Quincy, Illinois
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 22, 2015

Brought my team to this establishment when we needed suddenly needed accommodations on short notice. The weekend staff (Katelynn and Sabrina) were outstanding, from providing a quick and easy check-in (10 rooms) to suggestions for dining, to making the chore of team laundry much easier. Rooms are spacious, with large comfortable beds as well as a sitting area with pull-out... More 

Was this review helpful? Yes 1
gm_il127, General Manager at Comfort Suites, responded to this review

Dear Greg W On behalf of all our team members at the Comfort Suites Springfield, IL we would like to thank you for your incredible review! I will certainly pass your kind words to Katelynn, Sabrina and our breakfast staff. We strive for excellent customer service and take pride in exceeding our guests expectations. We hope that if you are... More 

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